~

GOVERNMENT OF INDJA RB/L&A/07,/2007

MINISTRY OF RAILWAYS
(RAILWAY BOARD)

No. 94fLMBf2f175 New Delhi, dt.l!J ...2.07

General Managers,
All Indian Railways.

Sub: Amendments to Comprehensive instructions for provision

of Passenger AmeuWesat stations including'.. Model
Stations.
*****

In continuation to this.office letter of even number dated 17.1.2007,

Board has further revised the criteria for 'D' & 'E' categories of stations for
provision of Passenger Amenities. The revised criteria for 'D' & 'E' categories of
stations has been flXed as under:-

'D' Category - Non suburban stations with passenger

earnings between Rs. 50 lakhs and Rs. 3 crore.

'E' Category - Non suburban stations with passenger

earnings less than Rs. 50 lakhs.

This issues in consultation with the Finance Directorate of the Ministry

of Railways.

Q~~-
( R. Jindal)
Dy. Director (L & A)
Railway Board

Copy. forwarded for information to:-

(i) The FA&CAOs of all Indian Railways.

(ii) TG-IV, F(X)I & F(X)-II Branches of Board's office
 GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
RB/L 9-A '0 1~ \)..~"1--,
(RAILWAY BOARD)

No. 94/LMB/2/175 New Delhi, 17.1.07

The General Managers,

All Indian Railways.

Sub: Comprehensive instructions for provision of Passenger

Amenities at Stations including Model Stations.

Railway Board had constituted a Committee of executive Directors to

suggest appropriate policy initiatives for ensuring high quality passenger
amenities. The terms of reference of the Committee included a review of the
norms for provision of . Passenger Amenities viz. Minimum Essential,
Recommended and desirable amenities at stations prescribed in Board's letter
No. 94/LMB/2/175 dated 24.6.2003 in view of the changing requirements and
technological improvements in the country.

2.Accordingly, the Committee examined in detail the entire gamut of

amenities provided at stations and prepared a revised passenger amenities
circular(enclosed), which has been approved by Board. Details of various
amenities to be provided for the physically challenged persons as per the extant
instructions have also been incorporated in the circular.

3. Salient features of the changes made are as follows:

(i) Introduction of a new CatcgonJof station, 'Al' with annual earnings more than
Rs.50 crore, to ensure provision of best amenities at the most important of
Railway stations. Norms for the new category have been incorporated.
(ii) Expansion of the items covered under Minimum Essential Amenities
(MEA) specially to cover all important stations.
(iii) Provision of enhanced scale of amenities as provided under
"Rec~mmended Amenities" as a thrust area, since this is correlated with actual
number of passengers using services at a station.
(iv) Introduction of detailed norms for lighting in the stations including
circulating area, for ensuring adequate lighting.
(v) Expansion of the list of Desirable Amenities (required for Model Stations)
from 23 items to 32 items, by introducing new amenities to provide better
comfort to the passengers and also to meet increasing passenger expectations. .
(vi) Fixing of time frames for achieving various prescribed levels of amenities.
(vii) Incorporation of extant instructions regarding provision of amenities for
the physically challenged in the main circular for better implementation.

4. Railways are requested to disseminate the contents of the revised

Circular(which supercedes the earlier circular issued under Board's letter No.
94/LMB/2/175 dated 24.6.2003) widely in the field and take necessary action for its
early implementation.

This issues in consultation with the Finance Directorate of the Ministry of

Railways.

tL
Please a

~'J)

(ASHOK GUPTA)
owledge receipt.

~r ~~~"-~
(H.V.sHARMA)
Exec. Director(Land &Amenities) Exec. Director(Passenger Marketing)
Railway Board Railway Board

DA: 16 pages.

No. 94/LMB/2/ 175 Dt 17.1.2007.

Copy forwarded for information to the FA&CAOs, all Indian Railways.

0~ ~\))
(ASHOK GUPTA)
)-TY,
(H.V.sHARMA)
~~'-~
Exec. Director(Land &Amenities) Exec. Director(Passenger Marketing)
Railway Board Railway Board.

Copy to F(X)l and F(X)II branches.

 Government of India
Ministry of Railways
(Railway Board)

RB/L&A/078/2007

No. 1994/LMB/02/175 New Delhi, dated: 17.01.2007.

General Managers,
All Indian Railways.

Sub: Comprehensive instructions for provision of Passenger

Amenities at stations including Model stations.

A revised passenger amenities circular approved by Board is enclosed.

Details of various passenger amenities to be provided at stations including model
stations as also passenger amenities to be provided for the physically challenged
persons as per extant instructions have also been incorporated in the circular.

Railways are requested to disseminate the contents of the revised circular

which supercedes the earlier circular letter of even number dated 24.06.2003
widely in the field and take necessary action for its implementation.

Please acknowledge receipt.

q~ (R. Jindal)
Deputy Director,
Land & Amenities,
Railway Board.
 COMPREHENSIVE INSTRUCTION ON
PROVISION OF PASSSENGER AMENITIES

1. GENERAL:

1.1. With the quickening pace of modernisation now sweeping the country, the
Railway travelers today expect much more from the System than they did in the
past.
1.2 To be able to fulfill this increased expectation on the part of our passengers, it
is necessary that we take another look at the quantum of facilities provided at
our stations, and lay down certain standards to follow policy initiatives for
ensuring high quality passenger amenities. This is of particular importance in
view of the year 2006-07 having been declared as the year of “ Passenger service
with a smile” by the Hon’ble Minister of Railways in his Budget Speech 2006,
and his thrust on bringing about a perceptible improvement in “Touch and
Feel” items, which affect passenger satisfaction the most .
1.2. While planning for provision/augmentation of stations, due consideration needs
to be given to the importance of the station from point of view of passenger
traffic. Stations have, therefore, been divided into seven categories.

2. CATEGORISATION OF STATIONS:

2.1. Stations have been categorised in seven categories, i.e. A1, A, B, C, D, E & F
depending upon the earnings which is an indicator of the passenger traffic.
Criteria for categorisation of stations are enclosed as Annexure ‘A’.
2.2. All suburban stations have been included in category ‘C’ in order to accord a
higher priority to these stations in view of a large number of passengers using
them.
2.3. The categorisation shall be reviewed every five years. However, the next review
will be carried out in F.Y- 2007-08, based on the earnings of 2006-07- to be
worked as per para 2.4 below. The number of stations falling under various
categories as per December, 2003 review, would remain unchanged till next
review is done.
2.4. Annual Passenger Earnings: This is an important parameter for deciding upon
the category of a station. It consists of earnings from both reserved and
unreserved passengers. With introduction of PRS, the earnings accruing at a
PRS center may not reflect the actual earnings of that station. Therefore,
earnings in respect of reserved passengers should be taken on the basis of
Passengers boarding the trains from the station and the same should be
obtained from various PRS centers from where the passengers for those stations
are booked. In respect of earnings from unreserved passengers, the data
should be collected from the tickets sold, through SPTM/UTS, card tickets, etc.
The method for calculating earnings from UTS (unreserved ticketing system) for
passengers boarding the trains at a station would be same as that for PRS.

3. MINIMUM ESSENTIAL AMENITIES(MEA):

3.1. When a station is constructed, certain minimum amenities are required to be

provided at each category of station (on the basis of projected traffic/earnings).

1
 These were earlier termed as basic amenities/infrastructural facilities and will
now be called Minimum Essential Amenities(MEA).
3.2. Minimum Essential Amenities required to be provided in each category of
station are listed in Annexure ‘B’. Norms for Quantum of Minimum Essential
Amenities are prescribed in Annexure ‘C’. Availability of these amenities will
have to be ensured. Railways will immediately undertake a survey to confirm
availability of the minimum amenities as per the prescribed scale, at all the
stations on the basis of passenger traffic, to be worked out based on para 2.3
and take necessary action for removing all deficiencies in the MEA within 2 years.
Subsequently, quinquenial review is to be conducted with respect to availability
of minimum essential amenities vis-a-vis category of stations at that time.

4. RECOMMENDED AMENITIES: Provision of Amenities as per recommended

norms.

4.1. The availability of amenities at station as per norms of “Minimum Essential

Amenities” (vide Annexure ‘B’ & ‘C’) may not be commensurate with the actual
passenger traffic dealt at the station. Hence, the requirement of actual
amenities based on traffic as per the norms laid down in Annexure ‘D’ should
be worked out and any augmentation based on this, will be known as
Recommended Amenities.
4.2. Powers of GM of the Railway to review –
In case quantum of amenities as worked out on the basis of norms for
Recommended Amenities in Annexure D is less than quantum prescribed for
Minimum Essential Amenities in Annexure ‘C’, the actual quantum of Minimum
Essential Amenities to be provided could be reduced, with the approval of GM
and Board should be intimated of the same. No further delegation is permitted
for such approval.
4.3 Provision of recommended level of amenities at stations, which is a parameter of
adequacy of the scale of amenities provided as per actual passenger strength, has not
received adequate attention. Rlys should review the existing facilities vis-a-vis
requirements for recommended amenities and a time-bound action plan be made for
augmenting shortfalls, as a thrust area.

5. DESIRABLE AMENITIES:

5.1. Desirable amenities are those amenities which are considered desirable to
improve customer satisfaction and interface process at the station. The
quantum of these amenities would depend upon the category of the station. A
comprehensive list of the desirable amenities is given in Annexure ‘E’.

5.2. It should be noted that provision of Desirable amenities need not wait for
complete provision of the Recommended Amenities. Various amenities out of
the list given in Annexure ‘E’ should be provided based on the need and relative
importance of the station.

6. UPGRADED AMENITIES AT MODEL STATIONS:

2
6.1. For the purpose of upgradation of amenities, some stations have been selected
as Model Stations, which include all A1, A &B category stations. Such stations
would be provided with the level of “Desirable Amenities” specified for the
category (as given in Annexure – E).
6.2. The amenities requiring less expenditure should be provided first and
completed at all model stations (presently 578) by 31.12.2008 and the balance
amenities as per Annexure E to the extent feasible should be provided at model
stations by 31.12.2009.
6.3. Wherever amenities listed in Annexure E are available at selected stations, they
should be improved in aesthetics and look. This includes furniture in retiring
rooms, booking office etc. Public-private partnership should be leveraged for
upgradation of stations, toilets, waiting rooms/halls, retiring rooms, etc

7. DISPLAY OF AVAILABLE AMENITIES:

At each station, a list shall be displayed in Station Manager/Master’s room

showing the quantum of Minimum Essential Amenities required to be provided for
that category of station,as per these guidelines, vis-a-vis the amenities actually
available. The details of other amenities available at the station should also be
displayed.

8. AUGMENTATION OF THE EXISTING AMENITIES IN A PLANNED MANNER:

PREPARATION OF MASTER PLANS

8.1 The Zonal Railways shall immediately carry out a survey of available
amenities at stations in relation to those listed in the Annexures.
8.2 Drawing from the results of this survey, a list of the Minimum Essential
Amenities, Recommended and Desirable Amenities to be provided, should then
be separately drawn up station-wise for each route. The Master Plan for each
station should show the amenities required.
8.3 These lists form the basis for drawing up the Divisional Action plans. Action
Plans so formulated should then be amalgamated into one General Action Plan
and inter-se priorities for different works assigned.
8.4 Minimum Essential Amenities should be provided first as per the scale at all
classes of stations. Thereafter, priority should be given for augmenting
amenities to recommended level at A1, A, B & C category stations.
8.5 Keeping the normal allocation of funds, under the Plan Heads “Passenger
Amenities” in view, a time –frame be allocated to each phase of the General
Action Plan. Low cost amenities items for which funds can easily be earmarked,
can be taken up earlier than those requiring heavy outlay even if the latter are
higher in the priority. Remaining works should be prioritised in a manner such
that, gaps in minimum essential amenities, recommended amenities and
desirable amenities are filled up, generally in that order.
8.6 Minimum Essential Amenities as prescribed in Annexure ‘B’ & ‘C’ (subject to
instructions contained in para 4.2 above), shall be provided as part of the
concerned Plan Head at the time of construction of new stations. Elimination of
shortfall in Minimum Essential Amenities at existing stations and augmentation
of any facility at a station shall, however, be charged under Plan Head
“Passenger Amenities”.

3
9. OTHER IMPORTANT ASPECTS:

9.1 Definition of Platform: Island platform should be treated as single platform for
provision of Minimum Essential Amenities. (Circular No. 2000/LMB/2/212 dated
23.06.2000)

9.2 Following aspects should also be kept in view while upgrading amenities at the
stations:

(i) All toilets should be gradually converted to Pay & Use toilets as per guidelines
issued under Board’s letter No. 05/TGIV/10/SAN/32/Pay& Use Policy Dt
7.6.06.
(ii) All the signage at the station should be standardised in terms of Railway
Board’s circular No. 97/TGII/39/11/signages dt. 11.3.99.
(iii) For location of signage, a plan should be made for each station.
(iv) All stalls should be made modular and reduced in size as per the Board’s
circular no. 99/TGIV/10/P/NID dt. 15.3.99
(v) Effort should be made to avoid cooking activites on the platform and instead
beverage vending machines and sale of pre cooked and packed food should be
encouraged. Effort should also be taken to reduce the number of trolleys to
minimum.
(vi) Ban-merries should be provided at A&B class stations.
(vii) The number of trolleys and catering stalls under the platform shelter should be
reduced to a minimum.
(viii) There should be effort to reduce the stalls to the bare minimum.
(ix) In the circulating area, proper traffic movement flow plan should be made.
Proper landscaping in the circulating area should also be developed. Wherever
circulation areas are redesigned, altered, or whenever stations are congested,
possibility of providing FOB landings directly into circulating area should be
examined as it decongests main platforms. There should be proper segregation
of incoming and outgoing passengers, wherever considered necessary (Detailed
guidelines have been issued under Board’s letter No. 2005/LMB/02/267 Dt
7.12.05 ) .
(x) Automatic vending machines should be encouraged to replace existing vending
stalls.
(xi) The enquiry and Booking Offices should be specially brightened up at all the
stations.
(xii) The illumination at the stations should be improved.
(xiii) All unauthorized entry points into the stations irrespective of their class should
be closed excepting the specified exit and entry.

10. AMENITIES FOR PHYSICALLY HANDICAPPED PASSENGERS:

10.1 As per extant instructions, Short term facilities, consisting of following 7

items are to be provided at all stations:

(i) Provision of standard ramp with railing for barrier free entry.
(ii) Earmarking at least two parking lots for vehicles used by disabled persons.
(iii) Provision of a non-slippery walkway from parking lot to building
(iv) Provision of signage of appropriate visibility.

4
 (v) Provision of at least one drinking water tap suitable for use by a disabled
person.
(vi)Provision of at least one toilet on the ground floor.
(vii) “May I help You” booth.

(Detailed drawings/guidelines for the above were laid down in RDSO’s report of
Nov.1998, circulated under Board’s letter No. 96/LM(B)/2/404 Dt 30.12.1998)

Above facilities have already been provided at all A1 &A category

stations, and are now being extended to all B category stations which is
targeted by 2007. This has to be ensured, followed by their progressive
provision at other category stations.

10.2 As per extant instructions, Long-terms facility, comprising of following 2 items

are to be provided:

(i) Provision of facility for inter-platform transfer.

(ii) Engraving on edges of platforms.

Above facilities are planned to be taken up after provision of short-term

facilities.
Regarding inter-platform transfer, provision of 1 in 12 ramps/lifts to
existing FOBs/Subways may not be feasible as a general solution. This facility
has to be mainly provided through pathways at the end of platforms for
handicapped passengers, on wheelchairs (to be provided free of cost), duly
escorted by coolies(on payment), as per present practice. Accordingly, pathways
at platform ends, wherever not existing presently , should be provided in a time
bound manner, beginning with A1 and A category stations. Moreover, these
should be properly provided with precast CC blocks at track crossings etc and
laid to accurate level,to ensure a smooth ride for handicapped persons on
wheel chairs, without need for lifting at any stage. The other long-term facility,
viz., engravings on platform edges may also be taken up progressively beginning
with A1 and A category stations.

11. MAINTENANCE OF PASSENGER AMENITIES:

11.1It is important to maintain the amenities provided at all the stations in good
working order at all times. Maintenance staff shall carry out repairs needed to
restore the amenity to functional order, immediately after receipt of information
from the Station Master/Station Manager. Hygiene and cleanliness should be an
important activity for day to day monitoring.
11.2 General Manager shall arrange to provide adequate imprest with Station masters
of stations where Railways maintenance staff are not headquartered, to enable
them organise expeditious repairs to small items of passenger amenities such as
handpumps/taps, water trolleys, clock, light/fans, urinal/latrines and furniture
at the station.

12.0 PASSENGER AMENITY BOOKLETS:

Additions/Modifications to the passenger amenities available at the stations
should be incorporated in the data base & Passenger Amenities Management System

5
(PAMS) and printed in the form of Passenger Amenity Booklets of each division at the
end of the financial year. The details of Passenger Amenities available at stations
should be updated and sent every year to Board in floppies/E-mail in the format
already circulated as well in hard copies.

6
 ANNEXURE – A

CATEGORIES OF STATIONS FOR

PROVISION OF PASSENGER AMENITIES

S.No. Category Criteria

1. A1 Non-Suburban stations with an annual passenger
earning of more than Rs. 50 crore
2. A Non-suburban stations with an annual passenger
earnings of Rs. 6 crore and upto Rs 50 crore.
3. B I. Non suburban stations with an annual passenger
earnings between Rs. 3 crore to Rs. 6 crore
II. Stations of tourist importance, or an important
junction station (to be decided by G.M.)
4. C All subsurban stations *
5. D Non suburban stations with passenger earnings between
Rs. 1 and Rs. 3 crore
6. E Non suburban stations with passenger earnings less
than Rs. 1 crore
7. F Halts
* For stations dealing with both suburban/non-suburban traffic, the Rly may
take a view regarding upgradation of classification depending upon station
earnings, quantum of non-suburban traffic, etc

Note: Annual Passenger Earnings at the station for the purpose of the
amenities shall be worked out as per para 2.4 of the instructions.

*****

7
 ANNEXURE - B
MINIMUM ESSENTIAL AMENITIES AT EACH CATEGORY OF STATION
Sl Amenities STATION CATEGORY
No A1 A B C D E F
1. Booking Facility Yes Yes Yes Yes Yes Yes Yes

2. Drinking water
Piped/Hand Yes Yes Yes Yes Yes Yes Yes
Pump
3. Waiting hall Yes Yes Yes - Yes Yes Yes
4. Seating Yes Yes Yes Yes Yes Yes -
arrangement
5. Platform shelter Yes Yes Yes Yes Yes -
Shady trees - - - - - Yes Yes
6. Urinals Yes Yes Yes Yes Yes Yes -
7. Latrines Yes Yes Yes Yes Yes Yes -
8. Platforms -
High level- Yes Yes - Yes - - -
Medium level- - - Yes - Yes - -
Rail level- - - - - - Yes Yes
9. Lighting # Yes Yes Yes Yes Yes Yes Yes@
10. Fans Yes Yes Yes Yes Yes Yes -
11. Foot over bridge Yes* Yes* Yes Yes - - -
12. Time Table Yes Yes Yes Yes Yes Yes Yes
Display
13. Clock Yes Yes Yes Yes Yes Yes Yes
14. Water cooler Yes Yes Yes Yes - - -
15 Public Address Yes Yes Yes - - - -
system/Compu-
ter based
announcement
16 Parking-cum- Yes Yes - - - - -
circulatory area,
with lights
17 Electronic Train Yes ** Yes - - - - -
indicator board.
18 Public phone Yes Yes - - - - -
booth
19 Signage Yes - - - - - -
(standardised)

* With cover.
** At station entrance/concourse, on Foot-over bridges(at landing locations) and on
platforms located appropriately to guide passengers at every stage.

8
# Stations may be electrified as per provisions of Board’s circular No.
95/Elec(G)/109/1 dt. 1.2.95.
@ Where train stops at night.
*****

9
 ANNEXURE - C
NORMS FOR QUANTUM OF MINIMUM ESSENTIAL AMENITIES
AT VARIOUS CATEGORIES OF STATIONS
S. Amenity STATION CATEGORY
N. A1 A B C D E F
1. Booking 15 10 6 4 4 2 1
Facility $
(No. of
counters)
2. Drinking 12 12 12 6 6 taps 1 1 HP at
water* taps taps taps taps on tap/H station
(No. of on on on on each P on
taps) each each each each PF each
PF PF PF PF PF
3. Waiting 150 100 50 0 30 15 10 sqm
hall @ sqm sqm sqm sqm sqm booking
office
cum
Wtg.hall
4. Seating 125 100 75 10 50 10 -
arrangeme
-nt ( No. of
seats / PF)
5. Platform 500 400 200 200 50 - -
shelter sqm sqm sqm sqm sqm
( on each - - - - Shady Shady
PF) trees trees
6. Urinals# 12 10 6 4 4 1 -
7. Latrines# 12 10 6 2 4 1 -
8. Platforms*
** As in Annexure B.
9. Lighting 50## 50## 30## 20 20 20 ---
(Lux level)
10. Fans ** As given below

11. Foot over Minimum 1 FOB per station, as per Annexure B.

bridge
12. Time table As per extant instructions.
Display
13. Clock To be decided by zonal railways.
14. Water 1 on 1 on 1 on 1 on - - -
cooler each each each main
PF PF PF PF

10
 S Amenities STATION CATEGORY
N.
A1 A B C D E F
15 Public Address As per extant instructions
system/Computer
based announcement
16 Parking-cum- As per extant instructions
circulatory area, with
lights
17 Electronic Train As per extant instructions
indicator board.
18 Public phone booth As per extant instructions
19 Signage (standardised) As per extant instructions

* At stations falling in water scarcity zones or, where water source dries up in
summer, drinking water facility should be ensured at every platform by means
of syntax tanks/CANS/Matkas/Piaos etc. as decided by GM of the Railways. At
less important stations, particularly those falling under category E & F, one
water supply source at a location convenient to passengers may be provided.
Drinking water facility would include all necessary units whether donated by
private parties or provided by the Railways themselves.
@ If the variation is marginally on the lower side (upto –5 sqm), then it can be
taken to be adequately provided.
# 1. Number of latrines/urinals includes provision in waiting room/halls.
1/3rd of the toilet may be reserved for ladies. In case of 2 toilets existing, one
each should be earmarked for ladies & gents.
2.Number of latrines/urinals can be reduced in water scarcity areas by the
Railway with the approval of GM.
3. Includes pay and use toilets in terms of Board’s letter No.
05/TGIV/10/SAN/32/Pay& Use Policy Dt 7.6.06.
$ At A1, A, B, C & D category of stations, the booking counters to operate
round the clock except at stations where there is no night working.
## Excluding outdoor car parking for which it will be 20 lux.
** For covered platforms having width of 6-9mts, one row of fans should be
provided @one fan in the centre of supporting columns. For covered platforms
with more than 9mts width, fans should be provided in 2 rows.
*** (a)On all New lines, Gauge Conversion & Doubling projects, minimum level
of platforms shall be medium level(Bd’s letter No. 2003/LMB/14/29 Dt
26.4.2005). (b)Wherever platform height gets reduced on account of track
works, the same should be restored (Bd’s letter No. 2003/LMB/14/29 Dt
03.2.2005).(c) Platform should be high level, irrespective of category, wherever
EMU trains are dealt with(Bd’s letter No. 2006/LMB/2/121 Dt 11.8.2006).

11
Note: (1) At stations where only one ASM is posted, only one booking window
will be provided. In respect of ‘E’ category stations, where the earnings is less
than Rs. 20 lakh per annum, the quantum of amenities to be provided could be
decided by General Managers based on actual requirements.
(2 Scale of all the amenities prescribed above are the bare minimum to be
provided at the appropriate class of stations. Amenities over and above the
prescribed minimum scales will continue to be provided as per norms for
provision of amenities at “Recommended Level”.

12
 ANNEXURE - D
NORMS FOR RECOMMENDED LEVEL OF AMENITIES
AT VARIOUS CATEGORIES OF STATIONS
Nmax = Average no. of passenger at any time during peak including the inward
and outward passenger (exlcuding mela traffic)
Ndb = Design figure for number of passenger for ‘A’&’B’ stations to be
calculated as Ndb = 0.3 (Nmax)
Nds = Design figure for number of passenger for ‘C’, ‘D’&’E’ stations to be
calculated as Nds = 0.45 (Nmax)
S.No. Amenities Recommended scale for provision
Cat. A1, A & B Other stations
1. Booking Facility 1 window per 800 tickets per shift (shift with maximum
(No. of counters) number of tickets sold should be taken)
2. Drinking water No. of taps= Nmax/25. No. of taps= Nmax/25.
(No. of taps) Taps should be distributed
so that every alternate
coach gets benefit of a tap
3. Waiting hall 1.394 Ndb sqm 1.394 Nds sqm(Excluding C)
4. Seating 0.4 Ndb 0.4 Nds
arrangement
(No. of seats)
5. Platform 0.28 Nmax 0.28 Nmax
shelter*
(on each PF)
6. Urinals# Ndb/200 Nds/200
7. Latrines# Ndb/200 Nds/200
8. Platform level To be decided by the Zonal Railways
9. Lighting Norms indicated in Note below.
10. Fans ** As given below.
11. Foot over bridge To be decided by the Zonal Railways
12. Time Table To be decided by the Zonal Railways
Display
13. Clock To be decided by the Zonal Railways
14. Water Coolers To be decided by the Zonal Railways

15 Public Address To be decided by the Zonal Railways

system/Comput
er based
announcement
16 Parking-cum- To be decided by the Zonal Railways
circulatory area,
with lights
17 Electronic Train To be decided by the Zonal Railways
indicator board.
18 Public phone To be decided by the Zonal Railways
booth

13
19 Signage To be decided by the Zonal Railways
(standardised)

* At important A1, ‘A’ category and suburban stations, efforts should be to cover the
entire PF.
** For covered platforms having width of 6-9 mts, one row of fans should be provided
@one fan in the centre of supporting columns. For covered platforms with more than
9mts width, fans should be provided in 2 rows.
# 1/3rd of urinals/latrines be reserved for ladies.
Note: (a)Norms for recommended level of illumination at various categories of stations are as
follows (Ref Bd’s Circular No 2005/Elec(G)/150/1 Dt 28.2.06)

S No. Area Proposed lux level for category I/ II/ III

stations
1. Station circulating area 50/30/20
Outdoor car parking 20/ 20/ 20
2. Station concourse area 100/ 100/ 100

3. Booking office, reservation 200(localized above counter) & 100 in

office, enquiry office remaining areas for category I, II, III
stations.
4. Parcel & luggage office 150/ 150/150
counter 150/150 /150
5. Platform covered 50/30/20
Open area
6. Waiting halls/rooms 100/100/ 100
7. Retiring rooms 100/100 /100
8. Restaurant & kitchen in
general building area:
i) restaurant area: 150/150 /150
ii) Kitchen: 100/100/ 100
iii) Stores: 100/100/ 100
9. Foot over bridge 50/30/20
10. Other service buildings inside 200 for SM’s office for category I, II, III
Railway station area stations.
Category (I) –Stations on Zonal railway HQs/State capitals and all A1 &A
category stations.
Category (II) – Stations on Rlys. Divisional Hq. / State Distt. HQs & all B
Category stations.
Category (III) – Stations in remaining Categories.

(b)Emergency lighting to be provided as per Board’s letter No.2004/Elect-I/109/1 Pt.

Dated 20.2.2006

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 ANNEXURE-E
DESIRABLE AMENITIES
S.No. Amenities STATION CATEGORY
A-1 A B C D E F
1 Retiring room Yes1 Yes Yes - Yes - -
2 Waiting room (with
bathing facilities)

Upper Class Yes1 Yes - - - - -

2nd class Yes1 Yes Yes - Yes - -

Separate for ladies Yes1 Yes - - - - -

(combined upper
and 2nd Class)
3 Cloak room Yes Yes Yes - - - -
4 Enquiry Counter Yes Yes Yes - - - -
5 NTES Yes Yes - - - - -
6 IVRS Yes Yes Yes - - - -
7 Public Address Yes Yes Yes Yes Yes - -
system /Computer
based
announcement
8 Book stalls/other - Yes2 Yes Yes Yes Yes - -
stalls of essential
goods
9 Refreshment room Yes Yes Yes - - - -
10 Parking/circulatory Yes Yes Yes Yes Yes - -
area with lights ***
11 Washable apron Yes Yes Yes - - - -
with jet cleaning#
12 Electronic Train Yes Yes Yes Yes - - -
indicator board
13 Public phone booth Yes Yes Yes Yes Yes Yes -
14 Touch Screen Yes Yes** - - - - -
Enquiry system
15 Water vending Yes Yes** Yes** - - - -
machines
16 Water coolers Yes Yes Yes Yes Yes - -

17 Signage Yes Yes Yes Yes Yes - -

(standardised)
18 Modular Catering Yes Yes Yes Yes Yes - -
Stalls*
19 Automatic Vending Yes Yes** Yes** Yes** - - -
Machines
20 Pay & Use Toilets Yes Yes Yes Yes Yes Yes -
on platforms &
circulating area.

21 UTS Yes Yes Yes Yes Yes Yes -

22 Computerisation of Yes Yes** - - - - -

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 complaints
23 Provision of cyber Yes3 - - - - - -
cafes
24 Provision of ATMs Yes Yes Yes Yes Yes Yes -
(preferably with ** **
ticketing facility)

25 Provision of at least Yes - - - - - -

one AC VIP Lounge
26 Food Plaza Yes - - - - - -

27 Train coach Yes - - - - - -

indication system
28 CCTV for Yes - - - - - -
announcement and
security purpose
29 Coin operated Yes - - - - - -
Ticket Vending
Machines
30 Pre-paid Taxi Yes4 - - - - - -
service
31 Static mobile Yes - - - - - -
charging facility
32 Facelift of station Yes5 - - - - - -
building including
facade

Yes(in italics): Also prescribed as Minimum Essential Amenity under Annex B.

# Washable aprons should be provided in a planned manner to cover stations /
platforms from where trains terminate/ originate or stop for longer duration in
the morning hours. However, at A1 category stations, these shall be provided on
all platforms.
* In end platforms, all stalls should be embedded in walls
**Optional items.
*** Should include high mast lighting wherever feasible.

Numbered subscripts for A-1category:

1: Upgradation to be taken up preferably under public-private
partnership schemes.
2: Should provide for minimum essential medicines.
3: Subject to availability of space
4: Subject to availability/clearance from local authorities.
5: Facelift including improvement of façade of station building,
wherever required, duly incorporating local and architectural
features, along with ornamental lighting in historical/heritage
structures suitably.

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