66 - 3 - 3 - Business Studies
66 - 3 - 3 - Business Studies
66 - 3 - 3 - Business Studies
ì`mdgm{`H$ AÜ``Z
BUSINESS STUDIES
*
:3 : 80
Time allowed : 3 hours Maximum Marks : 80
NOTE :
(i) - 23
Please check that this question paper contains 23 printed pages.
(ii) - - -
-
Q.P. Code given on the right hand side of the question paper should be written on the title
page of the answer-book by the candidate.
(iii) - 34
Please check that this question paper contains 34 questions.
(iv) -
Please write down the serial number of the question in the answer-book before
attempting it.
(v) - 15 -
10.15 10.15 10.30 -
-
15 minute time has been allotted to read this question paper. The question paper will be
distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the students will read the
question paper only and will not write any answer on the answer-book during this period.
1 20 (MCQ) 1 20×1=20
1. 8 Zdå~a, 2016 H$mo ^maV gaH$ma Zo < 500 VWm < 1000 Ho$ ZmoQ>m| H$m {d_wÐrH$aU H$a
{X`m & {d_wÐrH$aU H$m AW© h¡ :
(a) Hw$N> {d{eîQ> CÔoí`m| Ho$ A{V[aº$ BZ ZmoQ>m| H$s {d{Y _mÝ`Vm g_mßV hmo JB© &
(b) BZ ZmoQ>m| H$mo ~¢H$ _| O_m Zht {H$`m Om gH$Vm Wm naÝVw AÝ` H$m`m] Ho$ {bE BZH$m
{Z~m©Y Cn`moJ {H$`m Om gH$Vm Wm &
(c)
(d) BZ ZmoQ>m| H$mo J¥h H$m`m] Ho$ {bE à`moJ {H$`m Om gH$Vm Wm naÝVw ì`mdgm{`H$ H$m`m]
Ho$ {bE Zht &
2. Q>oba Zo à~§Y Ed§ H$m_Jmam| XmoZm| Ho$ {bE nyU© _mZ{gH$ H«$mpÝV H$s ~mV H$hr & BgH$m AW©
Wm {H$ à~§Y VWm H$m_Jma H$mo AnZr gmoM _| n[adV©Z H$aZm Mm{hE & à~§Y H$mo H$ånZr Ho$
bm^m| H$mo, `{X Hw$N> h¢, H$m_Jmam| Ho$ gmW gmPm H$aZm Mm{hE & BgHo$ gmW hr H$m_Jmam| H$mo
H$R>moa n[al_ H$aZm Mm{hE VWm H$ånZr H$s AÀN>mB© Ho$ {bE n[adV©Zm| H$mo AnZmZm Mm{hE &
Cn`w©º$ _| àH$m{eV à~§Y H$m {gÕm§V h¡ :
(a) {dkmZ nÕ{V, Z {H$ A±JyR>m Q>oH$ {Z`_
(b) gh`moJ, Z {H$ ì`{º$dmX
(c) gh`moJ, Z {H$ Q>H$amd
(d) àË`oH$ ì`{º$ H$m CgH$s A{YH$m{YH$ j_Vm Ed§ g_¥{Õ Ho$ {bE {dH$mg
66/3/3 JJJJ Page 2
General Instructions :
Read the following instructions very carefully and strictly follow them :
(i) This question paper contains 34 questions. All questions are compulsory.
(ii) Marks are indicated against each question.
(iii) Answers should be brief and to the point.
(iv) Answers to questions carrying 3 marks may be from 50 to 75 words.
(v) Answers to questions carrying 4 marks may be in about 150 words.
(vi) Answers to questions carrying 6 marks may be in about 200 words.
(vii) Attempt all parts of a question together.
4. àVrH$ qgh Zo \¡$eZ Ádoëg Zm_H$ EH$ Am^yfU ñQ>moa H$s ñWmnZm H$m`©H$mar `wdm _{hbmAm|
H$mo AmYw{ZH$ {S>µOmBZ Ho$ gmW H$m`© na nhZZo dmbo, hëHo$ Am^yfU àñVm{dV H$aZo Ho$ {bE
H$s & AÀN>o Am^yfU {S>µOmBZm| Zo Z Ho$db H$m`©H$mar `wdm _{hbmAm| Ho$ {bE Am^yfUm| H$mo
AmH$
_{hbmAm| _| bmoH${à` hmo JE VWm \¡$eZ Ádoëg
A{O©V bm^ XO© H$aZo _| g\$b hþAm & Cn`w©º$ pñW{V _| àVrH$ qgh Ûmam {Zînm{XV {dnUZ
H$m H$m`© Wm :
(a) n¡Ho$qOJ VWm bo~qbJ
(b) àdV©Z (g§dY©Z)
(c) J«mhH$ ghm`H$ godmE±
(d) CËnmX H$m ê$nm§H$Z Ed§ {dH$mg
5. dh à{H«$`m Omo nhMmZ {H$E JE VWm Ano{jV CÔoí`m| H$s àm{ßV Ho$ {bE H$m`©-gå~ÝYm| VWm
H$m`m] Ho$ ñnîQ>rH$aU Ûmam à^mdr ê$n go g§gmYZm| H$m Cn`moJ H$aHo$ `moOZmAm| Ho$ {H«$`mÝd`Z
H$s nhb H$aVr h¡, H$hbmVr h¡ :
(a) g§JR>Z H$aZm
(b) {Z`§ÌU H$aZm
(c) {Z`w{º$H$aU
(d) {Z`moOZ H$aZm
66/3/3 JJJJ Page 4
3. Keya Ltd. is a large organisation manufacturing a popular brand of desi
ghee and supplying it to various states of India. They manufacture
10,000 litres of desi ghee every day and pack in cartons of 250 ml, 500 ml
and 1 litre sizes. The production manager ensures that one out of every
ten cartons of each size is checked for quality control everyday.
The step of the controlling process discussed in the above para is :
(a) Setting performance standards
(b) Measurement of actual performance
(c) Comparison of actual performance with standards
(d) Analysing deviations
9. I: _yë` g_mO _| ì`{º$`m| Ho$ ì`dhma Ho$ {bE gm_mÝ` {Z`_ hmoVo h¢ {OÝh| gm_mÝ`
àWm VWm {gÕm§Vm| Ho$ AmYma na H$m`© n[apñW{V`m| na emoY Ho$ níMmV² ~Zm`m
OmVm h¡ &
II : à~§Y Ho$ {gÕm§Vm| H$mo bmJy H$aVo g_`, _yë`m| H$s AdhobZm Zht H$s Om gH$Vr
gm_m{OH$ VWm Z¡{VH$ CÎmaXm{`Ëdm| H$m
{Zd©hZ H$aZm hmoVm h¡ &
ZrMo {XE JE {dH$ënm| _| go ghr {dH$ën H$m M`Z H$s{OE :
(a) H$WZ I gË` h¡ VWm II AgË` h¡ &
(b) H$WZ II gË` h¡ VWm I AgË` h¡ &
(c) XmoZm| H$WZ gË` h¢ &
(d) XmoZm| H$WZ AgË` h¢ &
66/3/3 JJJJ Page 6
6. Identify the correct sequence of two-level-channel of distribution :
(a) Manufacturer Retailer Agent Customer
(b) Manufacturer Consumer Retailer Wholesaler
(c) Manufacturer Agent Customer Retailer
(d) Manufacturer Wholesaler Retailer Consumer
8.
National Stock Exchange. He feels that the share prices will go up in the
future. Which market should he approach for this purpose ?
(a) Money market
(b) Primary market
(c) Secondary market
(d) Both (b) and (c)
11. àdV©Z {_l H$m dh VÎd {Og_| OZVm H$s ZOam| _| H$ånZr H$s N>{d VWm BgHo$ ì`{º$JV
CËnmXm| Ho$ àdV©Z VWm g§ajU hoVw {d{^Þ H$m`©H«$_ gpå_{bV h¢, h¡ :
(a) ì`{º$JV {dH«$`$
(b) OZg§nH©$
(c) {dnUZ
(d) {dH«$` g§dY©Z
12. ZrMo {XE JE {MÌ _| Xem©E JE Mm°H$boQ> Ho$ n¡Ho$qOJ H$m ñVa h¡ :
12. The level of packaging of the chocolate shown in the picture below is :
(a) A§em| H$m EH$ EH$b ImVo Ho$ _mÜ`_ go ghO hñVm§VaU VWm ì`mnma {ZnQ>mZ
(b) S>r_¡Q> à{V^y{V`m| H$mo G$U boZo Ho$ {bE aohZ `m {Jadr aIm Om gH$Vm h¡
(c)
(d)
14. H$m°b_ II _| Xr JB© {d{^Þ g§àofU ~mYmAm| H$m {_bmZ H$m°b_ I _| {XE JE CZHo$ g§~§{YV
dJm] go H$s{OE :
I II
14. Match the various communication barriers given in Column II with their
respective categories given in Column I :
Column I Column II
17. H$moåàmo gmoë`yeÝg g§nyU© Xoe _| AmB©.Q>r. godmE± àñVm{dV H$aVm h¡ & H$mo{dS>-19 Ho$ Xm¡amZ,
ì`mdgm{`H$ n`m©daU _| hmo aho n[adV©Zm| H$mo g_m`mo{OV H$aZo Ho$ {bE, BgZo AnZo g§JR>Z
T>m±Mo H$mo Cn`wº$ ê$n go g§emo{YV Bg àH$ma {H$`m {H$ Ka go H$m`© H$aZm g^r H$_©Mm[a`m| Ho$
{bE H$m`© H$aZo H$m EH$ Z`m VarH$m ~Z J`m {Oggo g§JR>Z _| bmJV _| bm^ VWm
bMrbmnZ Am`m & Cn`w©º$ _| M{M©V g§JR>Z Ho$ _hÎd H$m {~ÝXþ h¡ :
(a) {d{eîQ>rH$aU Ho$ bm^
(b) n[adV©Zm| H$m AZwHy$bZ
(c) H$m{_©H$m| H$m {dH$mg
(d) H$m`© H$aZo Ho$ g§~§Ym| H$m ñnîQ>rH$aU
66/3/3 JJJJ Page 12
15. Sarita bought a flat from Sugan Developers for < 5 crore and was
shocked to discover that the quality of construction was bad, roof leaked
during the rainy season and plaster was coming off at various places.
Which consumer forum should she approach for redressal of her
grievance ?
(a) District Commission
(b) State Commission
(c) National Commission
(d) Supreme Court
16. In a recent ruling, the Supreme Court of India has ordered an immediate
stop on commercial activities in a 500-metre radius of the
Taj Mahal and asked Agra Development Authority to ensure compliance
of its directive. Which dimension of business environment is reflected
here ?
(a) Social
(b) Technological
(c) Legal
(d) Political
17.
During Covid-19, to accommodate changes taking place in the business
environment, it suitably modified its organisation structure in a way that
work from home became the new way of working for all employees
bringing cost benefits and flexibility in the organisation.
The point of importance of organising discussed above is :
(a) Benefits of specialisation
(b) Adaptation to change
(c) Development of personnel
(d) Clarity in working relationships
21. (H$) {ZåZ{b{IV Ho$ AmYma na ny±Or ~mµOma VWm _wÐm ~mµOma _| AÝVa ñnîQ> H$s{OE : 3
(i) à{V^mJr
(ii) {Zdoe am{e
(iii) gwajm
AWdm
(I) ^maVr` à{V^y{V Ed§ {d{Z_` ~moS>© Ho$ {H$Ýht VrZ {d{Z`m_H$ ({Z`_Z H$Îmm©) H$m`m]
H$m CëboI H$s{OE & 3
66/3/3 JJJJ Page 14
18. Which of the following is not a part of social environment of Business ?
(a) Life expectancy
(b) Education system and literacy rates
(c) Consumption habits
(d) Money supply in the economy
20. These days consumers are making eco-friendly and healthy choices and
are saying no to all things made of plastic and replacing it with stainless
steel and ceramic containers, thus forcing business to change as well.
Identify the feature of business environment highlighted above :
(a) Totality of external sources
(b) Specific and general forces
(c) Inter-relatedness
(d) Dynamic nature
21. (a)
basis of : 3
(i) Participants
(ii) Investment outlay
(iii) Safety
OR
(b) State any three regulatory functions of the Securities and
Exchange Board of India. 3
23. _mZd g§gmYZ {H$gr ^r g§JR>Z H$s g~go _hÎdnyU© n[agån{Îm`m± h¢ & {H$gr ^r g§JR>Z _|
bú` àm{ßV H$s `mo½`Vm BgHo$ _mZd g§gmYZm| H$s JwUdÎmm na {Z^©a H$aVr h¡ & EbmBS> EÊS>
g§g Ho$ _hmà~§YH$ Zo AmB©.AmB©.E_. go ñZmVH$, {dÎm _| {d{eîQ>Vm àmßV, ndZ am` H$mo
{dnUZ à~§YH$ Ho$ ê$n _| {Z`wº$ {H$`m & _m{gH$ _yë`m§H$Z na nm`m J`m {H$ ndZ am` H$m
{ZînmXZ Anojm AZwê$n Zht Wm VWm dh g§JR>Z Ho$ _m{gH$ bú`m| H$mo àmßV Zht H$a
gH$m & H$ånZr Ho$ _w»` H$m`©H$mar A{YH$mar (gr.B©.Amo.) Zo _m_bo H$s Om±M H$aZo Ho$ {bE
H$hm & gr.B©.Amo. H$mo ~Vm`m J`m {H$ ndZ am` H$s {deofkVm {dÎm _| Wr naÝVw CgH$s
{Z`w{º$ {dnUZ à~§YH$ Ho$ ê$n _| H$s JB© & gr.B©.Amo. Zo _hmà~§YH$ Ho$ gmW Bg _m_bo na
MMm© H$s VWm CÝh| ghr ì`{º$ H$mo ghr nX na {Z`wº$ H$aZo H$m _hÎd g_Pm`m & CgZo AmJo
bm^ ^r àXmZ H$aoJm & gr.B©.Amo. Ûmam _hmà~§YH$ H$mo ghr nX na ghr ì`{º$ H$s {Z`w{º$
Ho$ g_PmE JE bm^m| Ho$ A{V[aº$ VrZ AÝ` bm^m| H$m CëboI H$s{OE {OÝh| Cn`w©º$
AZwÀN>oX _| Zht {X`m J`m h¡ & 3
24. (H$) à~§Y Ho$ {Z`§ÌU H$m`© Ho$ _hÎd Ho$ {H$Ýht VrZ {~ÝXþAm| H$mo g_PmBE & 3
AWdm
(I) {H$Ýht VrZ {~ÝXþAm| H$s
ghm`Vm go {Z`moOZ VWm {Z`§ÌU Ho$ _Ü` g§~§Y H$mo g_PmBE & 3
23. Human resources are the most important asset of an organisation. The
ability of an organisation to achieve its goal depends upon the quality of
its human resources. The General Manager of
appointed an IIM graduate, Pawan Rai, specialised in finance as
Marketing Manager. On monthly evaluation, it was found that Pawan
OR
(b) C
Explain the relationship between planning and controlling with
the help of any three points. 3
26. (H$) Ano{jV bú`m| H$s àm{ßV hoVw bmoJm| H$mo H$m`© Ho$ {bE ào[aV H$aZo dmbr à{H«$`m H$s
nhMmZ H$s{OE VWm CgH$s {H$Ýht VrZ {deofVmAm| H$m CëboI H$s{OE & 4
AWdm
(I) ì`{º$`m| H$mo {ZX}eZ, _mJ©Xe©Z, nam_e©, A{^àoaU VWm ZoV¥Ëd àXmZ H$aZo H$s
à{H«$`m H$s nhMmZ H$s{OE VWm BgHo$ _hÎd Ho$ {H$Ýht VrZ {~ÝXþAm| H$m CëboI
H$s{OE & 4
27. E_.dr.Q>r. {b{_Q>oS> gm¢X`© àgmYZm| H$m CËnmXZ H$aZo dmbr EH$ AJ«Ur` H$ånZr h¡ &
Cn^moº$mAm| H$s g_ñ`mAm| H$m {ZdmaU H$aZo hoVw BgH$m ñd`§ H$m Cn^moº$m godm VWm
{eH$m`V {ZdmaU Ho$ÝÐ h¡ & EH$ Zr{V Ho$ AZwgma Cn^moº$mAm| go à{V{H«$`m VWm {eH$m`V|
àmßV H$aZo Ho$ {bE BgHo$ Cn^moº$m godm Ed§ {eH$m`V {ZdmaU Ho$ÝÐ H$m _mo~mBb \$moZ Zå~a
BgHo$ g^r bo~bm| na _w{ÐV hmoVm h¡ & `{X CËnmX AWdm godm CZH$s AnojmAm| Ho$ AZwê$n
Zht h¡ Vmo `h Cn^moº$mAm| H$mo CZHo$ A{YH$mam| VWm CnbãY amhVm| Ho$ {df` _| {e{jV H$aZo
Ho$ {bE {d{^Þ H$m`©H«$_ ^r MbmVr h¡ &
H$ånZr Ûmam àd{V©V {H$E OmZo dmbo Cn^moº$mAm| Ho$ Xmo A{YH$mam| H$mo g_PmBE & 4
26. (a) Identify and state any three features of the process of stimulating
people to action to accomplish desired goals. 4
OR
(b) Identify and state three points of importance of the process of
instructing, guiding, counselling, motivating and leading people in
the organisation to achieve its objectives. 4
Explain the two rights of the consumers which are being promoted by the
company. 4
29. Ho$ à~§YH$m| H$mo g§àofU AdamoYH$m| Ho$ H$maU ~hþV gr g_ñ`mAm| H$m
ggo A{dídmg VWm JbVµ\$h_r H$m n`m©daU ~Z J`m &
_| g§àofU à^m{dVm H$mo gwYmaZo Ho$ {bE H$moB© Mma Cnm` gwPmBE & 4
30. H$mdoar AnZo g§JR>Z Ho$ ^{dî` Ho$ àMmbZm| H$m {dÎmr` ãbyqàQ> ~ZmZo _| ì`ñV h¡ & CgH$m
{dídmg h¡ {H$ {dñV¥V H$m`© `moOZm An{eîQ> VWm Xmohao à`mgm| H$mo H$_ H$aVr h¡ & O~{H$
CgH$s {_Ì gZm gmoMVr h¡ {H$ Bg A{ZpíMV VWm J{Verb {díd _| Bg àH$ma H$s `moOZmE±
Zht Mb gH|$Jr & H$mdoar nwZ: AnZo H$WZ na Omoa S>mbVr h¡ VWm g_PmVr h¡ {H$ `h
AdYmaUm H$s nhMmZ H$s{OE VWm BgHo$ _hÎd Ho$ Eogo VrZ {~ÝXþAm| H$m CëboI H$s{OE
{OZH$m dU©Z Cn`w©º$ AZwÀN>oX _| Zht {H$`m J`m hmo & 4
31. (H$) {dHo$ÝÐrH$aU © h¡ ? Eogo {H$Ýht Mma {~ÝXþAm| H$m CëboI H$s{OE Omo
{dHo$ÝÐrH$aU Ho$ _hÎd na àH$me S>mbVo h¢ & 6
AWdm
(I) A§VaU ? Eogo {H$Ýht Mma {~ÝXþAm| H$m CëboI H$s{OE Omo A§VaU
Ho$ _hÎd na àH$me S>mbVo h¢ & 6
32. (H$) _yV© VWm A_yV© {deofVmAm| H$m EH$ {_lU Omo J«mhH$m| H$s Amdí`H$VmAm| H$s g§Vw{ï>
H$s `mo½`Vm aIVm h¡ VWm EH$ _yë` na {d{Z_` `mo½` h¡, {dnUZ {_l H$m EH$
_hÎdnyU© VÎd h¡ & Bg VÎd H$s nhMmZ H$s{OE VWm BgH$m CëboI H$s{OE & Bg
VÎd _| gpå_{bV {H$Ýht VrZ _hÎdnyU© {ZU©`m| H$mo ^r g_PmBE & 6
AWdm
(I) `h EH$ gm_m{OH$ à{H«$`m h¡ {OgHo$ Ûmam bmoJm| Ho$ g_yh CËnmXm| H$m g¥OZ H$a VWm
dñVwAm| Ed§ godmAm| Ho$ _yë` H$mo AÝ` Ho$ gmW ñdVÝÌVm go {d{Z_` H$a dh àmá
H$aVo h¢ {OZH$s CÝh| Amdí`H$Vm `m BÀN>m hmoVr h¡ & à{H«$`m H$s nhMmZ H$s{OE
VWm CgH$m CëboI H$s{OE & BgH$s {H$Ýht VrZ {deofVmAm| H$mo ^r g_PmBE & 6
66/3/3 JJJJ Page 20
28. State any four factors affecting the requirements of the capital needed for
day-to-day working of the business. 4
29.
communication leading to creation of an environment of distrust and
misunderstanding.
Suggest any four measures to improve communication effectiveness in
4
30.
future operations. She feels that detailed plans of action reduce waste
and duplication of efforts. However, her friend, Sana feels that in an
uncertain and dynamic world, this type of planning may not work. Kaveri
again stresses on her statement and explains why this financial blueprint
is important.
Identify the concept and state three points of its importance in addition
to those explained in the above para. 4
31. (a)
highlight the importance of Decentralisation. 6
OR
(b) W
highlight the importance of Delegation. 6
32. (a)
being exchanged for a value with the ability to satisfy customer
needs is an i
state the concept. Also explain the three important decisions
included in this element. 6
OR
(b)
need and want through creating offerings and freely exchanging
Q>r_ Ho$ gXñ`m| Ho$ _Ü` Amngr gX²^md VWm AnZonZ H$s ^mdZm H$mo àmoËgm{hV {H$`m & dh
AZw^d H$aVm Wm H$s BgHo$ {~Zm OrVZm H${R>Z
nyao Omoa go Amaå^ hmo J`m &
Cn`w©º$ n[apñW{V _| M{M©V à~§Y Ho$ VrZ {gÕm§Vm| H$s nhMmZ H$s{OE VWm g_PmBE & 6
34. 31 _mM©, 2022 H$mo g_mßV hþE df© _| H$s Hw$b {~H«$s
< 25 bmI Wr & 15 Aà¡b, 2022 H$mo hþB© ~moS>© H$s EH$ ~¡R>H$ _| AJbo df© Hw$b {~H«$s
H$mo < 45 bmI
ì`mdgm{`H$ n`m©daU H$mo Ü`mZ _| aIVo hþE EH$ {dñV¥V `moOZm ~ZmB© JB© & H$ånZr Ho$ _w»`
H$m`©H$mar A{YH$mar Zo ^r EH$ `moOZm Omar H$s Omo Z Ho$db à~§YH$m| H$s gmoM Ed§ CZHo$
{ZU©` boZo H$mo {ZX}{eV H$aoJr A{nVw CZH$s D$Om© H$mo Bg bú` H$s àm{ßV hoVw {Xem XoJr &
Cn`w©º$ AZwÀN>oX _| M{M©V H$s JB© VrZ àH$ma H$s `moOZmAm| H$s nhMmZ H$s{OE VWm
g_PmBE & 6
Identify and explain the three types of plans discussed in the above para. 6