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Christian Vera Wong has over 20 years of experience in aviation operations and customer service roles. He has held positions as Flight Operations Control Centre Director, Airport Operations Director, Fleet and Crew Director, Customer Service Manager, and Flight Dispatcher. He has strong skills in customer service, dispatch, operations management, and aviation.

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Ulises Saenz
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163 views

Resume C.V.W PDF

Christian Vera Wong has over 20 years of experience in aviation operations and customer service roles. He has held positions as Flight Operations Control Centre Director, Airport Operations Director, Fleet and Crew Director, Customer Service Manager, and Flight Dispatcher. He has strong skills in customer service, dispatch, operations management, and aviation.

Uploaded by

Ulises Saenz
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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RESUME

Christian Vera Wong

Profile.

I want to continue develop my skills in aviation, for me its my passion and I love to discover and learn
new things, to continue growing up as human, professional. To have the opportunity to contribute with
the aviation around the world.

Experience.

Flight Operations Control Centre Director, New Regional Airline, USA -2021

I am in charge to help to build this new vibrant regional airlines, working with the ATR 42-600 with local
destinations in the Northeast region of USA. Making calculations to see how many pilots due need to
hire for our operations, creating all the FOC and handle the hours of the aircraft and the crew to have the
right hours according to the aviation authorities, committees and human resources, having the right
plans for any kind of eventual situations as delays, cancelations and others.

Airport Operations Director, China Southern Airlines, México — 2017-2021

I was in charge of opening the new station in Mexico City. My duties included generating contracts with
all departments that involved in this new flight; such as airport services, operations, security, diesel, and
other companies dealing with outsourcing, sales and cargo. I also verified that all payments were correct
and sent at the righttimes. I also attended meetings with all local authorities affiliated with airport
operations.

Fleet and Crew Director, Aerocarga, México — 2016-2017

As a fleet and crew director I had the great opportunity to create this department to this new cargo
airlines, since made all the agreements with the hotels, transportations, looked for the best prices about
all their tools like uniforms, baggage, wings, jeppesen and others. Follow the hours of the fleet to get the
right maintenance, follow the hours of each pilot to do not exceed the right time and to have all time safe
flights.

Customer Service Manager, Lufthansa Star Alliance — 2008-2016

As Cabin Services Director my responsibilities included: upholding the policies and procedures set forth
by the airline to assure the best quality service to our customers. I was also responsible for assuring that
HON Circle Lufthansa air miles members receive concierge style service during all of their award travels.

[email protected] +1 419 329 00 65


Christian Vera Wong. [email protected] +52 55 39 38 99
RESUME
Christian Vera Wong

Customer Service Manager, British Airways, México — 2008

Customer Services Director of Mergers. During the merger of British Midlands Airlines in 2008 I was
fortunate enough to be the liaison between British Airways and British Midlands Airlines which was
acquired by British Airways in 2008. My responsibilities as the Director of Mergers was to assure that
during the transition

VVIP Crew Scheduler, Aerolineas Ejecutivas, México — 2005-2007

I would follow all hours of the fleet and crew to make all the agreements with different companies
involved with the department and sometimes I would cover a flight as a cabin crew member when
another had a flight exhibition or other duties to perform.

Customer service and Inflight services, Aeromexico, México — 2003-2005

As a crew member of In-Flight Customer Service and a Flight Attendant I was in charge of verifying meals
at the aircraft before the passengers boarded, charged with checking the aircraft had all emergency tools,
verifying that the aircraft was in good condition for the passengers, and helping passengers with any
services they needed or required before flying or for after the flight.

Flight Dispatcher, Aviacsa, México — 1999-2003

As flight dispatcher I was in charge to make the aircraft loading, on the ramp, verify diesel companies
loading the right quantity, check the weather conditions with the captains, check the flight plan, check
with the chief purser everything its okay and verify they have the perfect weight to have a safe flight

Education.

Mexican School of Tourism, México — Tourism-2004

Key Skill

CUSTOMER SERVICE, DISPATCH, CUSTOMER SERVICE MANAGER, DISPATCHER, AIR TRAFFIC


CONTROL, ATC, AVIATION, FATIGUE, SAS, DIESEL, FUEL, EXCEED, OPERATIONS MANAGER,
SECURITY, AMADEUS, ASPECT, CONTRACTS, LIAISON, OPERATIONS, SALES DEPARTMENT,
MAINTENANCE, SCHEDULING, TRAINING, PAYMENTS

[email protected] +1 419 329 00 65


Christian Vera Wong. [email protected] +52 55 39 38 99
RESUME
Christian Vera Wong

Languages.

Spanish- Native language, English-Advanced, Germany and mandarin.

[email protected] +1 419 329 00 65


Christian Vera Wong. [email protected] +52 55 39 38 99

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