Mde 4318D

Passport®
Competitive Pump and CRIND

(CPC) Hardware/Software
Start-up and Service Manual
MDE-4318D
Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.
Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Approvals
Gilbarco is an ISO 9001:2000 registered company.
Underwriters Laboratories (UL): California Air Resources Board (CARB):
U L File# Products listed with U L Executive Order # Product
All Gilbarco pumps and dispensers that bear G-70-52-AM Balance Vapor Recovery
MH1941
the UL listing mark. G-70-150-AE VaporVac
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx G-SITE Printer (Epson) PA0307
Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
02-025
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-037
02-029 CRIND — G-SITE Mini Tower PA0301
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
02-030 Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
Patents
Gilbarco Inc. products are manufactured or sold under one or more of the following US patents:
Dispensers
4,566,504 4,556,927 4,570,686 4,687,033 4,728,788 4,748,846 4,799,940 4,805,453 4,876,653 4,890,210 4,913,813 4,930,655 4,934,565 4,938,054
4,938,251 4,939,730 4,967,366 4,986,445 5,040,577 5,098,179 5,134,548 5,156,199 5,269,353 5,228,084 5,325,706 5,345,979 5,355,915 5,363,988
5,384,850 5,407,115 5,417,256 5,448,638 5,450,883 5,464,466 5,501,246 5,535,130 5,542,458 5,543,849 5,546,981 5,557,084 5,571,310 5,602,745
5,626,649 5,630,528 5,708,580 5,719,779 5,719,781 5,720,325 5,724,067 5,734,851 5,755,854 5,782,275 5,794,667 5,798,931 5,803,136 5,843,212
5,857,500 5,868,179 5,871,651 5,890,520 5,954,080 5,956,259 5,969,691 5,971,042 5,979,705 5,980,090 6,026,866 6,052,629 6,073,840 6,078,888
6,078,896 6,082,415 6,085,775 6,087,954 6,089,284 6,092,410 6,098,879 6,102,085 6,109,477 6,112,134 6,113,039 6,116,505 6,119,110 6,123,118
6,149,033 6,167,923 6,176,421 6,184,846 6,185,307 6,185,893 6,196,065 6,227,227 6,244,310 6,250,151 6,253,779 6,263,319 6,275,746 6,296,148
6,302,165 6,313,737 6,325,112 6,326,934 6,336,479 6,338,369 6,347,649 6,352,176 6,357,493 6,360,137 6,363,299 6,364,206 6,380,853 6,381,514
6,386,246 6,418,983 6,421,616 6,422,464 6,431,226 6,438,452 6,460,579 6,463,389 6,466,842 6,470,233 6,493,440 6,499,516 6,505,134 6,522,947
6,523,744 6,529,800 6,532,999 6,535,726 6,546,882 6,571,151 6,571,201 6,573,884 6,574,603 6,578,145 6,618,362 6,644,360 6,681,814 6,685,089
6,690,275 6,697,705 6,704,774 6,708,797 6,710,701 6,712,101 6,721,669 6,736,313 6,741,909 6,745,104 6,761,190 6,763,974 6,766,949 RE35,238
D262,971 D265,092 D306,719 D309,144 D316,471 D413,124 D413,311 D413,336 D413,337 D413,610 D413,901 D413,902 D414,192 D414,501
D414,778 D414,779 D414,780 D414,781 D414,782 D415,166 D415,167 D415,168 D415,169 D415,170 D415,171 D415,172 D415,501 D415,777
D416,915 D416,916 D417,226 D418,523 D420,684 D421,612 D422,285 D422,604 D426,555 D428,424 D428,897 D429,739 D429,740 D431,039
D431,252 D431,573 D432,140 D432,141 D432,548 D432,552 D433,031 D433,032 D433,033 D433,034 D433,035 D433,036 D433,037 D433,420
D433,421 D433,422 D433,423 D433,424 D433,685 D433,686 D433,687 D433,688 D434,424 D434,780 D435,051 D440,579 D443,624 D456,820
D457,084
Point of Sale/Back Office Equipment

4,967,366 5,228,084 5,448,638 5,798,931 5,980,090 5,708,580 5,719,779 5,719,781 5,724,067 5,734,851 6,073,840 6,078,888 6,116,505 6,185,307
6,263,319 6,275,746 6,326,934 6,360,137 6,363,299 6,364,206
Trademarks
Non-registered trademarks Registered trademarks
CIM™ G-SITE® Lite™ Applause™ Media System CRIND® InfoScreen® Transac®
C-PAM™ MultiLine™ SMART Meter™ Dimension® Series Legacy® Transac® System 1000
ECR™ Highline™ SmartPad™ e-CRIND® Making Things Better® Trimline® Additional US and foreign trademarks pending.
EMC™ Optimum™ Series Surge Management System™ Eclipse® MPD® TRIND® Other brand or product names shown may be
G-CAT™ PAM™ 1000 Tank Monitor™ Encore® Passport® VaporVac® trademarks or registered trademarks of their
Gilbert™ PAM™ TCR™ G-SITE® Performer® respective holders.
G-Poll™ Interface SMART Connect™ Ultra-Hi™ Gilbarco® The Advantage® Series
G-SITE® Link™ SMART CRIND™ ValueLine™
FlexPay™
This document is subject to change without notice.
E-mail: [email protected] · Internet: http://www.gilbarco.com
© 2010 Gilbarco Inc. All Rights Reserved
Table of Contents
Table of Contents
1 – Passport CPC Overview 1

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction to Passport CPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Model Number Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Model Number PA0338ABCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supported Competitive Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Tokheim CPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wayne CPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Unsupported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supported Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Forecourt Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Programming the Forecourt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accessing the Forecourt Installation Screen . . . . . . . . . . . . . . . . . . . . . . . 6
2 – PA0338X00X D-Box Installation 17

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wayne D-Box (PA0338X000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tokheim D-Box (PA0338X001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Unpacking Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Basic Site Criteria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Physical Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electrical Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the PA0338X00X D-Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Preparing the D-Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing the D-Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting Field Wires to MTA Pigtails . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring the D-Box Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Establishing Pump Loop Communication . . . . . . . . . . . . . . . . . . . . . . . . 30
3 – Keypad Programming 31
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad Programming Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
General Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Programming Keypads with Standard Numeric Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad Programming - Standard Numeric Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Programming Keypads with Non-standard Overlays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Keypad Programming Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Programming the Wayne Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Programming the Tokheim Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 – Troubleshooting Steps 47
Verify Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Communication Issues - Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Indoor Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Outdoor Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page i
Table of Contents
Passport Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Single Fueling Position Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
All Fueling Positions Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Periodic Offline Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Ghost Sales Pop Up on Passport Cashier Workstation Screen . . . . . . . 54
Card Stuck in CRIND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Outside Debit Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
SPC Device Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
TRAC XXX Offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
DCB XX - Side A Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Wayne CAT Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Please Pay Inside (E01) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuring CAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Please Wait . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
CAT Display Message Prompts Flashing Too Fast (Cannot Read) . . . . 56
CAT Display Prompt Overwrites Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . 56
CAT Board Isolation Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Keypad Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Buttons Not Working (No Beep) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
CPC D-Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Transmit LED (CR37) on CPC D-Box Board is not Lit . . . . . . . . . . . . . . 58
Receive LED (CR36) on CPC D-Box Board is not Lit . . . . . . . . . . . . . . . 58
Slow/Sluggish Response to Customer Actions . . . . . . . . . . . . . . . . . . . . 58
Troubleshooting Dispenser Hub LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Passport CPC Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Appendix A: CPC Frequently Asked Questions (FAQs) A-1

What is a Default Keypad? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Do I need a Gilbarco Security Module (GSM) when CPC is used? . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
How can I Obtain Addresses for the DCBs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B: Testing Connection to the LAN B-1
Appendix C: Resetting the NGCRIND.exe Process C-1

Resetting NGCRIND.exe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Resetting the NGCRIND Application for a Single Fueling Position. . . . C-1
Restarting the NGCRIND.exe Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
Appendix D: CPC Installation Site Survey D-1

Passport with CPC Site Survey Form. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Site Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Inside Store Demographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
POS Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
CAT Keypad Layout(s) (Sketch). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Outside Store Demographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5
Pump Hardware/Software Information . . . . . . . . . . . . . . . . . . . . . . . . . D-5
Electrical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6
Existing Site Issues/Serviceability Challenges . . . . . . . . . . . . . . . . . . . D-7
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7
Page ii MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Purpose Passport CPC Overview
1 – Passport CPC Overview
Purpose
This document provides instructions to install and configure the Passport® Point Of Sale
(POS) system for use with Competitive Pump and CRIND (CPC). This installation must be
performed only by a Gilbarco® Authorized Service Contractor (ASC) with spare parts on site.
Introduction to Passport CPC

The CPC feature is used to interface competitive forecourt equipment with the Passport
system. Currently, the Passport system supports the following competitors’ equipment:
• Dresser® Wayne®
- Dispensers
- Customer Activated Terminals (CATs)
• Tokheim®
- Domestic F8 and UDC
- Dispenser Payment Terminal (DPT) and Insight
Though non-Gilbarco dispensers may be installed, the CPC feature assumes their behavior and
sequences to be similar to that of the Gilbarco forecourt equipment.
Abbreviations and Acronyms

Term Description
ASC Authorized Service Contractor
BIOS Basic Input Output System
CAT Customer Activated Terminal
CPC Competitive Pump and CRIND
CRIND® Card Reader IN Dispenser
DCB Data Control Board
DPT Dispenser Payment Terminal
DSM Debit Security Module
DUKPT Derived Unique Key Per Transaction
GSM Gilbarco Security Module
IEC International Electrotechnical Commission
LED Light Emitting Diode
MOC Major Oil Company
PCB Printed Circuit Board
POS Point Of Sale
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page 1
Passport CPC Overview Requirements
Term Description
PPU Price Per Unit
RFID Radio Frequency Identification Device
SPC Submersible Pump Controllers
TED Tokheim Encryption Device
UL® Underwriters Laboratories
UPS Uninterruptible Power Supply
Requirements
For CPC to operate with the Passport system, you will require the following components:
• Passport software V4.03 or later (Wayne only)
Note: If you are using V4.03.31.05, install the latest available service pack for proper
CPC operation.
• Passport Software V8.02 or later (Wayne or Tokheim)
• PA0338X000 Distribution Box (D-Box) for Wayne interface
• PA0338X001 Distribution Box (D-Box) for Tokheim interface
• Q12534-170 Card Reader IN Dispenser (CRIND) Diagnostics Card
An RS-485 D-Box Board (T20488-G2), a Tokheim Interface Board (T20636-G1), and

an RS-485 and two-wire D-Box Transformer (R20433-G3) are recommended as spare parts
for service.
IMPORTANT INFORMATION
When you commission a Passport site with CPC, you must report that the location uses the CPC
feature. Along with the site information and serial numbers, inform the Gilbarco Support Center
specialist of the following:
• The Passport Software Version (including Service Pack).

• The site uses “CPC” feature.
• Dispenser Type is “Wayne” or “Tokheim”.
This information is required when you report a Passport CPC commissioning. Commissioning can
be performed by contacting the Claims Support Team at 1-888-800-7498.
Page 2 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Model Number Breakdown Passport CPC Overview
Model Number Breakdown
Model Number PA0338ABCD

Refer to the table below for details of the convention used for the last four digits of the model
number.
Digit Description Possible Value Denotes
A Voltage 0 115 VAC
1 230 VAC
B Reserved - -
C Reserved - -
D Dispenser Interface 0 Wayne
1 Tokheim
For proper operation, it is critical that all electrical wiring (for both the dispensers/CATs and POS
system) conform to National Electrical Code (NEC), NFPA 30A, and local wiring codes. On new
installations, ensure that all wiring meets specifications. For existing locations, it is important that
existing electrical wiring is inspected and approved before installing the Passport POS system
equipment.
Ensure the following when you install a Passport system for use with CPC:
• One conduit from the breaker panel to the D-Box is required. The conduit must contain a
dedicated/isolated circuit with three 14 AWG wires: 115 VAC hot, neutral and ground or 230 VAC
L1, L2, and ground. Do not use the same electrical conduit to provide an earth ground.
• An AC outlet must be located within 6 feet of the D-Box. Do not use extension cords to obtain a
power source for the D-Box.
• The circuit powering the D-Box must not power other devices. The circuit must not share a conduit
with wiring for other devices that draw high amperage (for example, compressor, freezer, and so
on) or devices that are sources of Radio Frequency Interference (for example, TV, microwave,
intercom, and so on).
• All non-Gilbarco devices and dispensers must be on the same phase as the Gilbarco Passport
system.
• Wiring for variable speed STPs cannot occupy the same space as communication wires (either in
conduit or within a wiring trough).
• Data wires cannot be shared between CATs or dispensers (daisy-chaining at the forecourt, wiring
trough, or D-Box is not allowed).
• Any concerns found with electrical wiring must be addressed before installing the Passport
system. Refer to FE-346 Field Wiring Diagram - Wayne CPC for additional wiring and installation
considerations.
Passport CPC Overview Supported Competitive Devices
Supported Competitive Devices

The following is a list of competitive devices supported in this version of the CPC software:
Tokheim CPC
Tokheim Domestic F8 and UDC Dispensers including the following units:
• Domestic 162 and 262 Dispensers
• 330 and 333 Series MMDs
• Retron Dispensers
• TCS Dispensers
• Stand Alone MMD Dispensers
• 262A Dispensers
• TCS Electronic Blending Dispensers
• TCS Variable Blending Dispensers
• Model 242/244 Dispensers
• Premier B and C Pump
Wayne CPC
• All Wayne CATs
• Wayne SpeedPass™ devices
• Up to six Wayne Submersible Pump Controllers (SPCs)
• Wayne Debit Security Modules (DSMs) (Outdoor DSMs for DUKPT Encryption)
• All Wayne electronic dispensers except for the following:
- Vista™ HS3 High Speed
- Global Vista [Wide Body and Narrow Body - specifically meets European ATEX and
International Electrotechnical Commission (IEC) requirements]
- E85 Fuel Dispensers
- Global Star™ Series
- Global Century™ Series
The CPC feature supports an interface of up to 24 Wayne CATs and dispensers.
Notes:1) CAT softkeys are supported by Passport V8 or later.
2) Bar Code Readers at CAT are supported by Passport V6 or later.
Unsupported Devices
The Passport CPC interface currently does not support the following devices:
• All Wayne cash acceptor devices
• All Wayne MSMs
Supported Features Passport CPC Overview
Supported Features
The following is a list of features in this version of the CPC software:
• Simulation of Gilbarco Major Oil Company (MOC) Z180 single-line CRIND devices
• CPC CRIND text-only displays (at least 2 lines by 16 characters)
• CPC CRIND graphic displays that support text-mode emulation
• Simultaneous use of the Passport system and competitive CRIND devices and pumps
• Maximum of 24 competitive fueling positions (pump with CRIND device or pump only)
• CRIND debit - Derived Unique Key Per Transaction (DUKPT) only
Verify if the software version of the Passport system supports CPC before performing an installation.
Else, you may have to perform a service pack installation or software upgrade (if there is an upgrade
path).
Forecourt Configuration
Programming the Forecourt

To use CPC at a location, dispenser and CAT configuration must be programmed in the
Forecourt Installation area of the Manager Workstation. The Forecourt Installation screen
consists of seven tabs, which require specific site configuration information. Each tab must be
completed before the CPC unit is brought online.
Listed below are descriptions of each tab:

• Dispensers: Indicates the type of dispensers at the site.
• Payment Terminals: Indicates the type of payment terminals used at the site.
• Product: Indicates the type of fuel dispensed at the site (for example, Unleaded or Super).
• Grade: Indicates the grade of mixture used for each product dispensed.
• Tanks: Indicates the diameter and capacity of each tank.
• Grades to Dispensers: Indicates the grade of fuel to be dispensed from each pump.
• Tank-Product to Dispensers: Indicates the grade of fuel for all pumps onsite.
If you are replacing an existing POS with the Passport system, obtain a configuration report from the
existing system to assist you in completing Forecourt Installation programming.
The following sections provide instructions to program the forecourt hardware for each tab.
Note: These programming instructions will focus on programming steps required specifically
for a Passport site using CPC. Refer to the appropriate Passport Software Installation
Manual, for additional details regarding forecourt setup for Passport system locations.
Passport CPC Overview Forecourt Configuration
Accessing the Forecourt Installation Screen

To access the Forecourt Installation screen, proceed as follows:
1 On the Manager Workstation menu, click Setup > Forecourt > Forecourt Installation.
The Forecourt Installation - Preview Installation screen appears.
Figure 1-1: Forecourt Installation - Preview Installation
Note: Screen shown as an example only.
2 If the site is a blending site, select the checkbox beside the Blended Site field in the lower left
corner of the screen.
3 Click Set Up. The Forecourt Installation Setup screen appears with the Dispensers tab in the
forefront.
Forecourt Configuration Passport CPC Overview
To program the forecourt, proceed as follows:
Dispensers Tab
1 On the Dispensers tab, highlight the required fueling position and click Change.
Figure 1-2: Forecourt Installation Screen (Dispensers Tab)
2 Enter or select data for the following fields:

• Manufacturer: Enter the manufacturer’s name.
• Pump Protocol: Select the communication protocol for the fueling position.
Note: Supported protocols are Gilbarco, Wayne, and Tokheim. These protocols may be
mixed. However, the devices must be on separate loops.
• Model: Enter the model number.
• Serial Number: Enter the serial number.
• Pay at Pump: Select the checkbox if a CRIND/CAT is associated with the pump.
• Type: Select the type of fueling unit from the drop-down list.
• Address (Loop): Enter the number of the pump loop that is used by this fueling unit to
communicate.
• Address (Device ID): Enter a fueling position number between 1–24 in this field.
Note: This is the physical address of the position as programmed within the dispenser
electronics. This address may not always be identical to the number assigned by the
Passport system in the “No.” column.
• Auto On: Select the checkbox if the pump changes to the calling state when the nozzle is
removed.
• Transponder/Radio Frequency Identification Device (RFID): Select this checkbox if
this fueling position is equipped with an RFID device (for example, Speedpass).
• Slow Down: This is a user configurable field that may be used to adjust the dispenser slow
down value. The valid value for this field ranges from 0.00 to 0.50 gallons.
• SPC: Select this checkbox if this fueling position uses an SPC to activate submersible
turbines.
3 Click Update List to save your entries.
4 Perform one of the following:

• To add another dispenser, click Add and repeat steps 2 to 3.
~ OR ~
• Click the Payment Terminals tab to continue.
Payment Terminals Tab

A payment terminal is a device that allows customers to pay for transactions directly from the
forecourt. Such transactions include fuel sales or car wash purchases. The CPC feature
supports Wayne CATs as a payment terminal, Tokheim DPT and Insight. CATs are the
equivalent of a Gilbarco CRIND. If units have CATs present, payment terminal programming
must be performed. These devices can be programmed to control transactions for specific
fueling positions.
1 On the Payment Terminals tab, select a payment terminal from the list displayed and click
Change.
Figure 1-3: Forecourt Installation Screen (Payment Terminals Tab)
2 After you click Change, options are displayed in the lower portion of the screen, which are
specific to the selected payment terminal.
Figure 1-4: Forecourt Installation Screen (Payment Terminal Type Options)
Enter or select data for the following fields:

• Payment Terminal Type: Select the type of payment terminal from the drop-down list
(for example, Wayne CAT).
• CRIND/CAT LoopID: Enter the loop ID for the payment terminal.
Note: Payment terminals cannot share the same communication loop as a dispenser.
• CRIND/CAT DeviceID: Enter the device ID for the payment terminal. This is the
physical address of the position as programmed within the payment terminal’s electronics.
Ensure that the proper device ID is mapped to the appropriate fueling position in the “No.”
column.
Note: This CAT Device ID may not always be identical to the Device ID of its associated
fueling position.
• Data Control Board (DCB) Address: If an RFID device is in use for this fueling
position, enter the address of the DCB in this field. Valid entries are 1 to 16.
Note: Each DCB requires a unique address.
• DCB Side: If an RFID device is in use for this fueling position, specify the side of the
DCB used by that ID.
• DSM: Select this checkbox if a DSM is used to process outside debit transactions. If there
is no DSM in use, then do not select this checkbox.
Note: Use a configuration report from an existing POS system to obtain DCB data. If
configuration is not available, the DCB address and side may have to be obtained
directly from the RFID hardware inside the dispenser.

• To program another payment terminal, repeat steps 2 and 3.
• To continue, click the Product tab.
Product Tab
1 On the Product tab, select the name of each product available at the site from the list (some
software applications may display a text entry field instead of a list or drop-down list for the
product name).
Figure 1-5: Forecourt Installation Screen (Product Tab)
2 To set up a new product, click Add and enter the new product information.
4 If this is a blending location, click the Grade tab to continue. For non-blending locations,
proceed to programming under the Tanks tab (refer to “Tanks Tab” on page 13).
Grade Tab
1 On the Grade tab, click Add.
Figure 1-6: Forecourt Installation Screen (Grade Tab)
2 Enter or select data for the following fields:

• Name: Enter the name of the grade.
• Grade Abbreviation: Enter the grade abbreviation (must consist of 3 alphanumeric
characters and all of them must be in uppercase. For example, UNL, PREM, MID, and so
on).
3 To blend grades, select the checkbox beside the Blended Grade field.
4 Select the low and high products that make up the grade from the Low and High Product
fields.
5 Enter the mixture percentage in the entry field beside the Low Product field (the high product
percentage is automatically filled when you save your entries).
6 To add a new grade, click Add and repeat steps 2 to 5.
8 Click the Tanks tab to continue.
Tanks Tab
1 On the Tanks tab, select the required tank and click Change.
Figure 1-7: Forecourt Installation Screen (Tanks Tab)
2 Enter or select data in the following fields for each tank:

• Manufacturer: Enter the name of the tank manufacturer.
• Serial Number: Enter the serial number for the tank.
• Capacity: Enter the capacity of fuel for the tank (this field is required).
• Model: Enter the model number for the tank.
• Diameter: Enter the diameter of the tank.
• Product: Select the product dispensed from the tank (this field is required).
• Wayne SPC: If a Wayne SPC is used to dispense this product, select this checkbox. Each
tank must also be mapped to the appropriate relay within the SPC that activates the
submersible turbine.
4 Click Add and follow steps 2 and 3 for all remaining tanks.
5 If the site is a blending location, click the Grades to Dispensers tab to continue. If the site is
non-blending, click the Products to Dispensers tab.
Grades to Dispensers Tab
Note: The Grades to Dispensers tab will only be accessible if Blended Site is selected on the
initial Forecourt Installation screen. Grade positions on other dispensers may differ
from those that are traditionally used by Gilbarco dispensers (the position of HIGH and
LOW products are typically reversed when comparing Wayne and Gilbarco fueling
positions). Ensure that grades are properly mapped to the appropriate Price Per Unit
(PPU) window.
1 On the Grades to Dispensers tab, select the required dispenser and click Change.
2 Select the appropriate grade assigned to each dispenser from the drop down menu.
Note: Refer to the labeling at the dispenser to ensure that grades are mapped to the
appropriate positions.
3 Click Update List to confirm your mapping for this fueling position.
4 To set up another dispenser, repeat steps 1 to 3.
5 Click the Tank - Product to Dispensers tab to continue.
Tank - Product to Dispensers Tab
1 On the Tank - Product to Dispensers tab, select the required dispenser and click Change.
2 Select the appropriate product assigned to each dispenser from the drop down menu.
Note:Refer to the labeling at the dispenser to ensure that products are mapped to the
appropriate positions.
3 Click Update List to confirm your mapping for this fueling position.
4 To set up another dispenser, repeat steps 1 to 3.
5 Click Save to save your entries. The Preview Installation screen appears.
Preview Installation
1 On the Preview Installation screen, verify if all information is correct.
Figure 1-10: Forecourt Installation Preview Screen (Complete)

• If the information is incorrect, click Set Up and select the appropriate tab. Make the
necessary corrections on the tab.
• If all information is correct, stop and restart the Passport application on the server and all
clients (in that order). Proceed to the Non-Forecourt Installation instructions listed in the
appropriate Passport Software Installation Manual. Proceed to step 3 when you are ready
to establish forecourt communication.
3 Ensure that the Passport system has network connectivity.
4 Proceed to “PA0338X00X D-Box Installation” on page 17.
Installation Overview PA0338X00X D-Box Installation
2 – PA0338X00X D-Box Installation
Installation Overview
Wayne D-Box (PA0338X000)

The PA0338X000 D-Box provides an interface between the Gilbarco Passport system and
Wayne CATs and dispensers. The loop to Wayne dispensers is currently set to 34 mA, JP10
installed.
One D-Box supports eight Wayne pump loops (eight dual-sided dispensers for a total of 16
fueling positions) and 16 Wayne CAT (CRIND) pairs.
Figure 2-1: Wayne D-Box (PA0338X000)
Three 1-inch Conduit

Knockouts are
provided at the rear for
Field Wiring
115 VAC Line Cord
(Q11121-01)
230 VAC Line Cord [Q11736-02 (User to

Supply Plug for 230 VAC)]
A PA0306XXXX D-Box may be used to control dedicated pump loops. The T19547 two-wire
Distribution Board must be jumpered for a 34 mA interface (refer to “Distribution Board (T19547) -
Settings for CPC” on page 19).
PA0338X00X D-Box Installation Installation Overview
Boards (T20488 and T19547)

The D-Box houses one transformer and a removable tray with two Printed Circuit Boards
(PCBs) (T19547-G1 and T20488-G2). Each PCB contains an on-board power supply, an
optically-coupled current loop interface, and an automatic isolation circuitry between output
loops.
The T20488-G2 Board provides four 4-channel (totally 16 channels) MTA connectors for field
wiring. The four MTA connectors on this board are capable of driving 16 Wayne RS-485
CATs.
Note: Refer to FE-346 Field Wiring Diagram-Wayne CPC for a diagram of these connections.
Ensure that each distribution board is dedicated for use with 34 mA Wayne UL-listed
CATs or dispensers.
D-Box Board (T20488)
Figure 2-2: D-Box Board (T20488)
To the CAT
Field Wiring
Any unused
loop must be
cut and capped
Distribution Board (T19547) - Settings for CPC
Figure 2-3: Distribution Board (T19547)
You can connect only one dispenser to any one data loop channel. The wiring length
between the D-Box and dispensers must not exceed 800 feet, and requires stranded
14 AWG wires. Daisy chaining of the two-wire loops is not allowed with this unit.
Tokheim D-Box (PA0338X001)

The PA0338X001 D-Box provides an interface between the Gilbarco Passport system,
Tokheim DPT/Tokheim Encryption Device (TED), and dispensers. Unlike the Wayne D-Box,
the Tokheim D-Box presumes that the Tokheim dispensers are already installed. It is designed
to connect to the Tokheim Model 69 Box (or the TED box if it is installed) for the DPTs, and
the Model 67 Box for the dispensers.
One D-Box supports eight Tokheim pump loops (eight dual-sided dispensers for a total of
16 fueling positions and 16 Tokheim DPT/TED).
Figure 2-4: Tokheim D-Box (PA0338X001)
Three 1-inch Conduit

Knockouts are
provided at the rear for
Field Wiring
115 VAC Line Cord
(Q11121-01)
230 VAC Line Cord [Q11736-02 (User to

Supply Plug for 230 VAC)]
Dispenser Interface Boards

The PA0338X001 D-Box contains one transformer and a removable tray with two PCBs,
T20636-G1 and T20488-G2. Each PCB contains an on-board power supply and an
optically-isolated current loop interface.
D-Box Board (T20488-G2)

The T20488-G2 Board provides four 4-channel (totally 16 channels) MTA connectors for field
wiring. The four MTA connectors on this board are capable of driving 16 Tokheim RS-485
DPTs. When a Tokheim site is using a TED, the T20488-G2 is field wired directly to the TED.
The TED then communicates to the DPTs.
Figure 2-5: D-Box Board (T20488)
To the DPT/TED
Field Wiring
Any unused
loop must be
cut and capped
The connection to both the TEDs and the Model 69 Interface box are both through a 4-pin
field wired connector with the following pin-out:
1 -RS-485
2 +RS-485
3 DC Ground
4 Chassis Ground
To connect both the TED and the Model 69 Interface box, proceed as follows:
1 Run a pair of field wires from the D-Box to the TED or Interface box.
2 Connect one wire from the D-Box to pin 1 of the TED or Interface box.
3 Connect another wire from the D-Box to pin 2 of the TED or Interface box.
D-Box Board (T20636-G1)

The T20636-G1 D-Box Board provides an interface to the Tokheim Model 67 Box for
connecting dispenser communications. While it has no jumper settings, it has the same LEDs
and test points as the other D-Box Boards. A R20003-G1 Cable provides a connection to a
circular connector on the outside of the D-Box. It is designed to accommodate the barrel
connector included with the Tokheim 67 Box.
Configuring the 67B Box

The Tokheim 67B Interface Box supports both standard RS-422 and a Tokheim proprietary
interface. The PA0338X001 D-Box supports the Tokheim proprietary interface. If a third-party
POS that supports the RS-422 interface is being replaced, the 67B Interface Box must be
reconfigured.
Note: The older Tokheim 67 Box only supports the Tokheim proprietary interface and must not
be configured.
To determine how the Model 67B Interface Box is configured, verify the following:
• In a typical installation, the 67B Interface Box is mounted with the gray POS Cable,
which exits the 67B Box from the top.
• Inside, the POS Cable terminates in one of the following locations:
- When using the Tokheim proprietary interface, the POS Cable will terminate to J6,
which is the left-most connector on the motherboard in the largest compartment in
the 67B box. See Figure 2-7 on page 24.
- When using the RS-422 interface, the POS Cable will terminate to J4 on the Power
Supply Board on the right hand side of the compartment at the top of the 67B Box.
See Figure 2-6 on page 23.
If the Model 67B Interface Box is configured for RS-422, proceed as follows to configure it
for the Passport system:
1 Turn off power to the 67B Box, using the switch on the top.
2 Disconnect J6 and J8 (the two left-most connectors) on the motherboard (Figure 2-6).
Figure 2-6: Disconnecting Cables from J4, J6, and J8 connectors
J4
Disconnect
Cable from J4
Disconnect
Cables from J6
and J8
J6 J8
3 Disconnect the gray POS Interface Cable from J4 on the Power Supply Board and connect
it to J6 (the left most connector) on the motherboard.
PA0338X00X D-Box Installation Preparing for Installation
4 Disconnect J5 on the Power Supply Board and connect it to J8 on the motherboard, if

applicable (Figure 2-7).
Figure 2-7: Connecting the J6 and J8 Connectors
Move Cable from

J4 to J6. Move
Cable from J5 to
J8, if available.
Note: The two cables connected to J6 and J8 must not be connected anywhere. Stuff the
cables down into the box and ensure that the contacts do not touch the chassis.
5 Turn on power to the 67B Box, using the switch on the top.
Preparing for Installation

Unpacking Equipment
When the equipment arrives at the installation site, each unit must be unpacked and inspected
for possible shipping damage. Report any damage to the carrier. Shipping damage is not
covered under Gilbarco’s warranty policy. After visual inspection, place the unit back in the
shipping carton and store it indoors until it is ready for installation.
Returning Components
Components returned to Gilbarco under warranty or for repairs are subject to severe shipping
damage, if not packaged properly. If the original packing materials are unavailable, use a
durable reinforced corrugated box and obtain suitable packing material such as “Pakon”
polyfoam chips, polyurethane foam chips, or polystyrene foam chips.
Installing the PA0338X00X D-Box PA0338X00X D-Box Installation
Basic Site Criteria

D-Box installation must be in accordance with NEC NFPA 70, Automotive and Marine
Service Station Code NFPA 30A, and state/local electrical requirements. For Canadian
installations, use Canadian Electrical Code CSA 22.1. The site must be equipped with electric
service allowing compliance with all installation requirements of a complete fueling system
and with MDE-3620 POS Site Preparation Manual.
Physical Placement
Install the D-Box in an area not subjected to extreme temperate variations. The ambient
temperature must remain relatively constant. Do not install the D-Box in a position subjected
to direct sunlight. If a stable temperature environment is unavoidable, provide a suitable
sunscreen.
Electrical Wiring Requirements

The receptacle that provides power to the D-Box must be a properly installed isolated ground
receptacle (Hubbell® #IG5261 or equivalent). This type of receptacle is easily identified by its
bright orange color and by the triangle embossed into the face of the outlet. The green
grounding screw must be attached to the grounding conductor.
Ensure the following:

• All electrical wiring must conform to the NEC and local wiring codes, as well as the
criteria provided in this manual (refer to “Requirements” on page 2).
• One conduit from the breaker panel to the D-Box location is required. The conduit must
contain a dedicated/isolated circuit with three 14 AWG wires: 115 VAC hot, neutral, and
ground or 230 VAC L1, L2, and ground. Do not use the electrical conduit to provide an
earth ground. It is necessary to have the D-Box on the same phase as the CATs.
• The circuit powering D-Box must not power other devices. The circuit must not share a
conduit with wiring for devices drawing high amperage (for example, compressor,
freezer, and so on) or devices that are sources of Radio Frequency Interference (for
example, TV, microwave, intercom, and so on).
• An AC outlet must be located within 6 feet of the D-Box. Do not use extension cords.
Note: For 230 VAC operation, a nine-foot detachable line cord is provided. It is the
customer’s responsibility to supply a plug for the cord that meets local electrical
codes and UL requirements.
Installing the PA0338X00X D-Box

The PA0338X00X D-Box cannot be used until it is properly installed and configured. The
procedural steps below must be completed in the specified order before the D-Box is brought
online.
• Step 1: “Preparing the D-Box” on page 26
• Step 2: “Installing the D-Box” on page 26
• Step 3: “Connecting Field Wires to MTA Pigtails” on page 27
• Step 4: “Configuring the D-Box Jumper Settings” on page 29
• Step 5: “Establishing Pump Loop Communication” on page 30
PA0338X00X D-Box Installation Installing the PA0338X00X D-Box
Preparing the D-Box

To prepare the D-Box, proceed as follows:
1 Loosen the two screws under the bottom front area of the D-Box and then lift the lid.
2 Carefully remove and discard any packing material from the D-Box.
3 Disconnect the cable from the distribution board(s) at P101 (refer to

“Configuring the D-Box Jumper Settings” on page 29 for connector locations).
4 Slide the distribution board mounting plate and boards up and out of the D-Box. This
avoids unnecessary damage to the components when you mount the unit to the wall.
Installing the D-Box

To install the D-Box, proceed as follows:
1 Power down the equipment to which the D-Box will be connected (for example,
CAT/DPTs and dispensers, SPC, TED, TRAC Controller, and so on). This step ensures
that there is no damage to the inputs on the connected equipment and that they initialize
properly with the Passport system.
2 Mount the D-Box to the wall ensuring that you allow clearance on the left side to connect
the AC cable, on the right side to connect the Tokheim 67 Box, if applicable, and above, so
that the cover can be removed. The D-Box must also be within 6 feet of the closest AC
receptacle.
3 Install the conduit for the data wires between the wiring trough and the D-Box.
4 Pull the data wires up and into the D-Box leaving 16 inches of wire inside the D-Box (this
step allows for easy installation of the wiring pigtails, explained later in this section).
5 Connect the data wires to the R19263-G1 wiring pigtails (refer to

“Connecting Field Wires to MTA Pigtails” on page 27 for instructions).
Note: If jumpers are installed on the unused pigtail positions, cut the unused pigtail loops
connected to the T20488-G2 Board, and cap the wires with wire nuts. If jumpers are
not installed in the unused pigtail positions, then do not cut the unused pigtail loops.
6 Replace the distribution board mounting plate.
7 Reconnect P101.
8 Connect P106, P107, P108, and P109 as required to the board(s).
9 Connect the Data Cable(s) to the 8-pin modular jack connectors.

10 Verify if the jumper settings are correct. Refer to
“Configuring the D-Box Jumper Settings” on page 29.
11 Install the jump jacks (JP1–JP8, Q13804-01) one at a time for the positions being used.
The jumper may be offset by two positions to connect only one pair.
12 Verify if all positions on JP1–JP8 are installed correctly on the T20488-G2 Board and are
connected to CATs.
Note: Do not install jump jacks in positions that are not connected to CATs.
13 When installing Tokheim dispensers, connect the cable coming from the Tokheim 67 Box
to the barrel connector on the right hand side of the D-Box.
14 Restore power to each of the dispensers.
15 Proceed to “Establishing Pump Loop Communication” on page 30.
Connecting Field Wires to MTA Pigtails

Communication wiring from each Wayne dispenser and CAT must be connected to an
appropriate channel on the T20488-G2 (CATs) or T19547-G1 (dispensers) Distribution
Boards. Refer to the information below when connecting field wiring to the D-Box.
Communication wiring from each Tokheim Box (TED or 69) must be connected to an
appropriate channel on the T20488-G2. The wiring from the pump Box (67) must be
connected to the barrel connector on the outside of the D-Box.
Connecting Dispenser Field Wiring

Each Wayne dispenser must have a pair of data wires (positive and negative) used for
two-wire communication (dual-sided positions will communicate over one pair). These wires
must be connected to a channel on either P106 or P107 of the T19547-G1 Distribution Board.
Data pairs cannot be shared between separate sets of dispenser electronics. Daisy-chaining is
also not allowed.
Connecting SPC Field Wiring

Each Wayne SPC must have a pair of data wires (positive and negative) used for two-wire
communication. These wires must be connected to a channel on either P106 or P107 of the
T19547-G1 Distribution Board. Data pairs cannot be shared between a SPC and other
dispenser electronics. Daisy-chaining is also not allowed.
Connecting CAT/DPT/TED Field Wiring

Each CAT/DPT/TED dispenser must have a pair of data wires (positive and negative) used for
RS-485 communication (dual-sided positions will communicate over one pair). These wires
must be connected to a channel on P106, P107, P108, or P109 of the T20488-G2 Distribution
Board. Data pairs cannot be shared between separate sets of CAT electronics. Daisy-chaining
is also not allowed.
Note: If jumpers are installed in the “NORMAL” position, cut the unused pigtail loops
connected to the T20488-G2 Board and cap the wires with wire nuts. If jumpers are not
installed in the unused pigtail positions, then do not cut the unused pigtail loops.
Failure to follow the jumper methods described in the note above will result in
communication problems with the CATs.
Connecting TRAC Controller Field Wiring

The Wayne TRAC Controller has a pair of data wires (positive and negative) used for RS-485
communication. These wires must be connected to a dedicated channel on P106, P107, P108,
or P109 of the T20488-G2 Distribution Board. This means that no CATs may be wired to this
specific channel on any remaining connectors once a TRAC controller is in use (for example,
if a TRAC controller is wired to the first channel on P106, then the first channel on P107, P108
and P109 cannot be used for communication to any other devices). Data pairs cannot be shared
between a TRAC controller and other electronics. Daisy-chaining is also not allowed.
Failure to follow the wiring methods described above will result in communication problems
with the CATs.
Connecting DSM Field Wiring

The Wayne DSM contains a pair of data wires (positive and negative) used for RS-485
communication. These wires must be connected to a channel on P106, P107, P108, or P109 of
the T20488-G2 Distribution Board. Data pairs cannot be shared between a DSM and other
electronics. Daisy-chaining is also not allowed.
See Figure 2-8 for an example of connecting field wiring to the R19263-G1 Pigtail Cable
assembly.
Connecting the TED Field Wiring

The Tokheim TED contains a pair of data wires used for RS-485 communication. These wires
must be connected to a channel on P106, P107, P108, or P109 of the T20488-G2 Distribution
Board. When a site has a TED installed, the TED then connects to the DPTs such that the
Passport system communicates to the TED, which then communicates to the DPTs.
Figure 2-8: Pigtail Cable Assembly
Pigtail Cable Assembly (R19263-G1)

Wire Nuts
14 AWG Field
Wiring
Cut and strip supplied loops for the required

number of field connections.
The table below provides a quick reference to field wiring and proper connections for a CPC
installation.
Tokheim Wayne
Dispenser Dispenser CAT/DPT/TED TRAC Controller SPC DSM
Barrel P106 or P107 P106, P107, Dedicated channel P106, P107, P106, P107,
connector on T19547 P108, or P109 on P106, P107, P108, or P109 P108, or P109
on T20488 P108, or P109 on on T19547 on T20488
T19547
Configuring the D-Box Jumper Settings

The T19547-G1 D-Box Board must be jumpered for a 34 mA loop for proper communication
to Wayne dispensers. See Figure 2-9 and “Description of Jumper Settings” for details
regarding jumper settings for the CPC D-Box.
Figure 2-9: D-Box to CATs and Dispensers
Description of Jumper Settings

T19547-G1 Board
Description Jumper Settings T20488-G2 Board Jumper Settings
2 boards, 2 input, 8 loops, 34 mA for JP10 “In” • JP1-JP8 “In” on positions connected to
Wayne UL-listed dispensers JP11B “In” CATS
JP13B “In” • JP1-JP8 “Out” on positions not
connected to CATS
Establishing Pump Loop Communication

The D-Box links fuel dispensers to the Passport system. The D-Box communicates with the
Passport system through the Dispenser Hub. To establish communication between the CPC
forecourt equipment and Passport POS, proceed as follows:
1 Mount the Dispenser Hub in a location that is powered by an isolated ground and is free
from Radio Frequency Interference. For more details, refer to MDE-3760 Passport
Dispenser Hub Installation Instructions.
2 After the Dispenser Hub is securely mounted, connect an Ethernet Cable between the
LAN port and an available port (ports 1 to 8) of the router. Connect all CAT-5 Cables from
the pump and Wayne CAT loops at the D-Box to the appropriate loop on the Dispenser
Hub.
3 Apply power to the Dispenser Hub by connecting the AC cable to the Dispenser Hub’s
Power Input connection (for existing locations, perform a reboot of the Dispenser Hub
through the System Maintenance Toolbar).
Note: The Dispenser Hub is shipped from Gilbarco with a pre-programmed IP address of
10.5.48.5. If communication between the Dispenser Hub and the Passport POS is
present, the Dispenser Hub begins a download (indicated by rapid blinking of the
green and amber LEDs on the LAN port). If communication is not present, refer to
“Appendix B: Testing Connection to the LAN” on page B-1 for testing the LAN
connection and “Appendix C: Resetting the NGCRIND.exe Process” on page C-1
for programming the Dispenser Hub’s IP address.
4 For new installations, ensure that all clients have the Cashier Workstation application
running and are ready for use. For existing locations, ensure that all clients have been
rebooted (through More > Tools > Reboot).
5 After the Dispenser Hub completes downloading (refer to “Troubleshooting Steps” on

page 47), apply AC power to the D-Box.
Note: When downloading to Wayne CATs, it is important that all units download at the
same time. After all connections are made and DHUB power restored, the download
begins. Evaluate all fueling positions to ensure that each position is downloading
simultaneously. If for some reason one or more positions are out of sync, perform a
stop and start of the Passport Server application. This must synchronize the
download. If it does not synchronize the download, power off any fueling position
that is out of sync and power it back up, after the other downloads are complete.
6 Verify proper LED activity on the T19547-G1, T20488-G2, or T20636-G1 Boards in the
D-Box.
7 Replace the D-Box cover and secure it with screws. After communication is established to
the CATs and dispensers, proceed to “Keypad Programming” on page 31.
Introduction Keypad Programming
3 – Keypad Programming
Introduction
CPC Basic Input Output System (BIOS) diagnostics is a special application that is activated
only at competitive CRIND devices. It allows programming and diagnostics to be performed
at the competitive CRIND devices.
The diagnostics application is started and stopped by swiping the CAT Diagnostics Card. The
diagnostics application resides in the CPC control system in the Passport system. It is different
from the Gilbarco MOC diagnostics application that resides in the CAT device. The
application can only be started when the Passport system is able to communicate with a CAT
device.
Keypad Programming Concerns

Wayne CATs may use a membrane overlay or a mechanical doublewide keypad. The Passport
system does not require any specific steps for programming mechanical keypads as opposed to
membrane overlays. Also, certain competitive CRIND keypads have special keypad
programming rules that must be followed to program the keypad correctly. The Passport
system supports standard numeric keypads, as well as keypads that have the numeric keys
mapped in unique positions (calculator style, and so on). The keypads must be programmed
according to how the overlay is mapped for proper operation.
General Programming
For general programming, proceed as follows:
1 Pick any CRIND device with the base keypad and perform the keypad programming as
follows:
• Perform application key programming (Help, Outside Cash/Credit, Inside Cash/Credit,
and so on).
• At the competitive CRIND device, select “Update All” to update ALL CRIND keypads at
the site.
2 Update similar keypads at each competitive CRIND device by loading the default keypad
(refer to step 7 on page 32).
3 For each competitive CRIND keypad that differs from the base keypad, perform programming
that is unique to that, as required; then perform the following:
• Perform application key programming (Help, Outside Cash/Credit, Inside Cash/Credit,
and so on).
• At the competitive CRIND device, update only the CRIND keypad being programmed.
Keypad Programming Programming Keypads with Standard Numeric Overlays
Programming Keypads with Standard Numeric Overlays

To program keypads with standard numeric overlays, proceed as follows:
1 If you have not already established communications, do so at this time. After communications
have been established, the CAT displays the message “Press the YES key”.
Figure 3-1: CAT Display and Keypad Locations - Membrane Keypad
CAT Display
Keypad
2 Press YES located on the CAT keypad.
3 The CAT display will prompt you to press NO. Press NO located on the CAT keypad.
4 The CAT display will prompt, “Program keypad?”. Press YES to continue with keypad
programming.
5 The CAT display will prompt, “Use Standard Numeric Keypad?”. Press YES to continue.
6 The CAT display will prompt, “Program the CLEAR key?”. Press YES to continue. Refer to
the chart in “Keypad Programming - Standard Numeric Overlays” on page 33 to continue
keypad programming.
7 After the programming is complete, the CAT display will prompt, “Update all keypads?”. If all
units have the same overlay, press YES. On each subsequent fueling position, you can bypass
keypad programming and press YES to the prompt “Use Default Keypad?”.
Note: If only a few keypads are unique, update all keypads and then program the unique
positions individually. This will save time when you program multiple CAT overlay
layouts.
Keypad Programming - Standard Numeric Overlays Keypad Programming
Keypad Programming - Standard Numeric Overlays

CAT Display Action
“Program the CLEAR key?” Press NO if CLEAR key is not present on keypad/ Press YES if CLEAR
key is present.
“Press CLEAR key” Press CLEAR key. CLEAR key programmed.
“Press CLEAR key again” Press CLEAR key. CLEAR key programming verified.
“Program the ENTER key?” Press NO if ENTER key is not present on keypad/ Press YES if ENTER
“Press ENTER key” key is present.
Press ENTER key. ENTER key programmed.
“Press ENTER key again” Press ENTER key. ENTER key programming verified.
“Program the HELP key?” Press NO if HELP key is not present on keypad/ Press YES if HELP key
is present.
“Press HELP key” Press HELP key. HELP key programmed.
“Press HELP key again” Press HELP key. HELP key programming verified.
“Program the CANCEL key?” Press NO if CANCEL key is not present on keypad/ Press YES if
CANCEL key is present.
“Press CANCEL key” Press CANCEL key. CANCEL key programmed.
“Press CANCEL key again” Press CANCEL key. CANCEL key programming verified.
“Program the PRESET key?” Press NO if PRESET key is not present on keypad/ Press YES if
PRESET key is present.
“Press PRESET key” Press PRESET key. PRESET key programmed.
“Press PRESET key again” Press PRESET key. PRESET key programming verified.
“Program the OUTSIDE CASH key?” Press NO if OUTSIDE CASH key is not present on keypad/ Press YES if
“Press OUTSIDE CASH key” OUTSIDE CASH key is present.
Press OUTSIDE CASH key. OUTSIDE CASH key programmed.
“Press OUTSIDE CASH key again” Press OUTSIDE CASH key. OUTSIDE CASH key programming verified.
“Program the OUTSIDE CREDIT key?” Press NO if OUTSIDE CREDIT key is not present on keypad/ Press YES
if OUTSIDE CREDIT key is present.
“Press OUTSIDE CREDIT key” Press OUTSIDE CREDIT key. OUTSIDE CREDIT key programmed.
“Press OUTSIDE CREDIT key again” Press OUTSIDE CREDIT key. OUTSIDE CREDIT key programming
verified.
“Press OUTSIDE DEBIT key again” Press OUTSIDE DEBIT key. OUTSIDE DEBIT key programming verified.
“Program the OUTSIDE DEBIT key?” Press NO if OUTSIDE DEBIT key is not present on keypad/ Press YES if
“Press OUTSIDE DEBIT key” OUTSIDE DEBIT key is present.
Press OUTSIDE DEBIT key. OUTSIDE DEBIT key programmed.
“Press OUTSIDE DEBIT key again” Press OUTSIDE DEBIT key. OUTSIDE DEBIT key programming verified.
“Program the INSIDE CASH key?” Press NO if INSIDE CASH key is not present on keypad/ Press YES if
INSIDE CASH key is present.
“Press INSIDE CASH key” Press INSIDE CASH key. INSIDE CASH key programmed.
“Press INSIDE CASH key again” Press INSIDE CASH key. INSIDE CASH key programming verified.
“Program the INSIDE CREDIT key?” Press NO if INSIDE CREDIT key is not present on keypad/ Press YES if
“Press INSIDE CREDIT key” INSIDE CREDIT key is present.
Press INSIDE CREDIT key. INSIDE CREDIT key programmed.
“Press INSIDE CREDIT key again” Press INSIDE CREDIT key. INSIDE CREDIT key programming verified.
“Program the INSIDE DEBIT key?” Press NO if INSIDE DEBIT key is not present on keypad/ Press YES if
INSIDE DEBIT key is present.
“Press INSIDE DEBIT key” Press INSIDE DEBIT key. INSIDE DEBIT key programmed.
“Press INSIDE DEBIT key again” Press INSIDE DEBIT key. INSIDE DEBIT key programming verified.
Keypad Programming Programming Keypads with Non-standard Overlays
CAT Display Action

“Program the LANGUAGE SELECT Press NO if LANGUAGE SELECT key is not present on keypad/ Press
key?” YES if LANGUAGE SELECT key is present.
“Press LANGUAGE SELECT key” Press LANGUAGE SELECT key. LANGUAGE SELECT key
programmed.
Press LANGUAGE SELECT key again” Press LANGUAGE SELECT key. LANGUAGE SELECT key
programming verified.
“Program the CHECKING key?” Press NO if CHECKING key is not present on keypad/ Press YES if
CHECKING key is present.
“Press CHECKING key” Press CHECKING key. CHECKING key programmed.
“Press CHECKING key again” Press CHECKING key. CHECKING key programming verified.
“Program the SAVING key?” Press NO if SAVING key is not present on keypad/ Press YES if SAVING
key is present.
“Press SAVING key” Press SAVING key. SAVING key programmed.
“Press SAVING key again” Press SAVING key. SAVING key programming verified.
Programming Keypads with Non-standard Overlays

Wayne CATs may be equipped with keypads that have the numeric keys in unique positions as
opposed to those used by standard overlays. To program non-standard keypads, proceed as
follows:
1 If you have not already established communication, do so at this time. After communication
has been established, the CAT displays the message, “Press the YES key” (if you require to
access diagnostics again, swipe the CRIND diagnostics card at the card reader).
2 Press YES located on the CAT keypad.
3 The CAT display will prompt you to press NO. Press NO located on the CAT keypad.
4 The CAT display will prompt, “Program keypad?”. Press YES to continue with keypad
programming.
5 The CAT display will prompt, “Use Standard Numeric Keypad?”. Press NO to continue.
6 The CAT display will prompt, “Program the 0 key?”. Refer to the chart in “Keypad
Programming - Standard Numeric Overlays” on page 33, to continue keypad programming.
7 After the programming is complete, the CAT display will prompt, “Update all keypads?”. If all
units have the same overlay, press YES. Diagnostics will automatically exit. Keypad
programming will automatically be updated to each fueling position.
Note: If only a few keypads are unique, update all keypads and then program the unique
positions individually. This will save time when you program multiple CAT overlay
layouts.
CAT Display Action
“Program the 0 key?” Press NO if 0 key is not present on keypad/ Press YES if 0 key is
present.
“Press 0 key” Press 0 key. 0 key programmed.
“Press 0 key again” Press 0 key. 0 key programming verified.
Programming Keypads with Non-standard Overlays Keypad Programming
CAT Display Action

“Press 1 key” present.
Press 1 key. 1 key programmed.
present.
present.
present.
present.
present.
present.
“Program the CLEAR key?” Press NO if CLEAR key is not present on keypad/ Press YES if
CLEAR key is present.
“Press CLEAR key” Press CLEAR key. CLEAR key programmed.
“Press CLEAR key again” Press CLEAR key. CLEAR key programming verified.
“Program the ENTER key?” Press NO if ENTER key is not present on keypad/ Press YES if
ENTER key is present.
“Press ENTER key” Press ENTER key. ENTER key programmed.
“Press ENTER key again” Press ENTER key. ENTER key programming verified.
“Program the HELP key?” Press NO if HELP key is not present on keypad/ Press YES if HELP
key is present.
“Press HELP key” Press HELP key. HELP key programmed.
“Press HELP key again” Press HELP key. HELP key programming verified.
Keypad Programming Programming Keypads with Non-standard Overlays
CAT Display Action

“Program the CANCEL key?” Press NO if CANCEL key is not present on keypad/ Press YES if
“Press CANCEL key” CANCEL key is present.
Press CANCEL key. CANCEL key programmed.
“Press CANCEL key again” Press CANCEL key. CANCEL key programming verified.
“Program the PRESET key?” Press NO if PRESET key is not present on keypad/ Press YES if
PRESET key is present.
“Press PRESET key” Press PRESET key. PRESET key programmed.
“Press PRESET key again” Press PRESET key. PRESET key programming verified.
“Program the OUTSIDE CASH key?” Press NO if OUTSIDE CASH key is not present on keypad/ Press YES
if OUTSIDE CASH key is present.
“Press OUTSIDE CASH key” Press OUTSIDE CASH key. OUTSIDE CASH key programmed.
“Press OUTSIDE CASH key again” Press OUTSIDE CASH key. OUTSIDE CASH key programming
verified.
“Program the OUTSIDE CREDIT key?” Press NO if OUTSIDE CREDIT key is not present on keypad/ Press
YES if OUTSIDE CREDIT key is present.
“Press OUTSIDE CREDIT key” Press OUTSIDE CREDIT key. OUTSIDE CREDIT key programmed.
“Press OUTSIDE CREDIT key again” Press OUTSIDE CREDIT key. OUTSIDE CREDIT key programming
verified.
“Program the OUTSIDE DEBIT key?” Press NO if OUTSIDE DEBIT key is not present on keypad/ Press
“Press OUTSIDE DEBIT key” YES if OUTSIDE DEBIT key is present.
Press OUTSIDE DEBIT key. OUTSIDE DEBIT key programmed.
“Press OUTSIDE DEBIT key again” Press OUTSIDE DEBIT key. OUTSIDE DEBIT key programming
verified.
“Program the INSIDE CASH key?” Press NO if INSIDE CASH key is not present on keypad/ Press YES if
INSIDE CASH key is present.
“Press INSIDE CASH key” Press INSIDE CASH key. INSIDE CASH key programmed.
“Press INSIDE CASH key again” Press INSIDE CASH key. INSIDE CASH key programming verified.
“Program the INSIDE CREDIT key?” Press NO if INSIDE CREDIT key is not present on keypad/ Press YES
if INSIDE CREDIT key is present.
“Press INSIDE CREDIT key” Press INSIDE CREDIT key. INSIDE CREDIT key programmed.
“Press INSIDE CREDIT key again” Press INSIDE CREDIT key. INSIDE CREDIT key programming
verified.
“Program the INSIDE DEBIT key?” Press NO if INSIDE DEBIT key is not present on keypad/ Press YES if
INSIDE DEBIT key is present.
“Press INSIDE DEBIT key” Press INSIDE DEBIT key. INSIDE DEBIT key programmed.
“Press INSIDE DEBIT key again” Press INSIDE DEBIT key. INSIDE DEBIT key programming verified.
“Program the LANGUAGE SELECT Press NO if LANGUAGE SELECT key is not present on keypad/ Press
key?” YES if LANGUAGE SELECT key is present.
“Press LANGUAGE SELECT key” Press LANGUAGE SELECT key. LANGUAGE SELECT key
programmed.
“Press LANGUAGE SELECT key Press LANGUAGE SELECT key. LANGUAGE SELECT key
again” programming verified.
“Program the CHECKING key?” Press NO if CHECKING key is not present on keypad/ Press YES if
CHECKING key is present.
“Press CHECKING key” Press CHECKING key. CHECKING key programmed.
“Press CHECKING key again” Press CHECKING key. CHECKING key programming verified.
“Program the SAVING key?” Press NO if SAVING key is not present on keypad/ Press YES if
SAVING key is present.
“Press SAVING key” Press SAVING key. SAVING key programmed.
“Press SAVING key again” Press SAVING key. SAVING key programming verified.
Using the Keypad Programming Tool Keypad Programming
Using the Keypad Programming Tool

This section provides instructions to program Wayne and Tokheim keypads, using the Keypad
Programming Tool, to make the keypads compatible with the Passport system.
To program the keypads, proceed as follows:
1 Connect the Wayne/Tokheim dispenser to the Passport system and start up the Keypad
Programming Tool.
The site’s default keypad layout appears (for example, Chevron, Shell, and so on).
Note: This is the first screen that appears for Gilbarco/Wayne keypads.
Figure 3-2: Default Screen
Keypad Programming Using the Keypad Programming Tool
2 To view the name of the site to which the default layout belongs to, press ?. The site’s name
appears in a dialog box as shown in Figure 3-3.
Figure 3-3: Keypad Name
Programming the Wayne Keypad

To program the Wayne keypad, proceed as follows:
1 Select the CRIND which contains the keypad to be programmed. The customizable keypad
screen appears. The ??? buttons indicate that the keys are currently undefined and have to be
programmed.
Figure 3-4: Selecting the Dispenser
Undefined
Keypad
Help Button
Dispenser 2
Button
Note: The CRIND 1 option is deactivated because it belongs to a Gilbarco dispenser, which
does not allow customization.
2 Select ?. The following screen appears, which indicates that this is the first customizable
keypad.
Figure 3-5: Customizable Keypad
Note: The Keypad Programming Tool allows to program one keypad per device, if necessary.
3 Select ???. The list of options with key names appears.
Figure 3-6: List of Key Names
List of Options
Set Keypad
Button
4 Select the required name for the key.
5 Repeat steps 3 and 4 to program the other keys.
6 After programming the keypad with a valid setup, press Set Keypad. This will store the
customizable keypad as a file that the Passport system can use. The following message
appears, showing the status of the keypad setup.
Figure 3-7: Keypad Setup
Defined
Keypad
Notes:1) If the keypad is not programmed appropriately, a message will be displayed to

indicate that there is an issue.
2) The YES and NO keys are double-wide, and the HELP and CANCEL keys are
single-wide. If a position on the keypad does not have a button associated with it, you
can set the button to “NOT USED”.
Programming the Tokheim Keypad

When you are programming a Tokheim keypad, at start-up, you will only be allowed to
program the third column; that is, extend an existing keypad. When the keypad is set, the
entire keypad will become a customizable keypad (see Figure 3-8 and Figure 3-9 on page 44).
Figure 3-8: Tokheim Keypad
Third Column
A fully configurable keypad for Tokheim has three columns (see Figure 3-9).
Figure 3-9: Fully Configurable Tokheim Keypad
Shell keypads for Tokheim dispensers generally have the keys shifted one column to the right.
Therefore, an option appears to shift the keypad when programming for Tokheim. Select the
Shift Keypad Right option to remove the third configurable column.
Figure 3-10: Shell Keypad
This page is intentionally left blank.
Verify Software Versions Troubleshooting Steps
4 – Troubleshooting Steps
This section provides possible solutions to problems concerning the following:

• Passport display messages
• Wayne CAT display messages
• Keypad issues
• D-Box
!! WARNING
WARNING
Dispensing devices use high voltage. A potential shock hazard exists when working on or
around a dispensing device.
For information regarding important safety and power requirements, refer to MDE-3620
POS Systems Site Preparation Manual.
Verify Software Versions

Before you begin the troubleshooting steps, verify if the Passport system meets the minimum
software requirements for CPC:
• V4.03 or later
• If you are using V4.03.31.05, the latest available service pack must be installed.
Communication Issues - Checklist

The following list details installation concerns that may negatively affect communication at
Passport system locations that use CPC. When troubleshooting communication issues, these
items must be investigated, in addition to following the procedures provided for specific
communication related issues.
Indoor Verification
Is the Distribution Box on the same electrical phase as the POS?

This is a Gilbarco installation requirement. If the distribution box is installed on a separate
electrical phase, then the communication from the POS to forecourt may be affected by
electrical noise.
Is the Distribution Box on the same electrical phase as the Competitive

dispensers?
This is also a Gilbarco installation requirement. If the dispensers are on a different electrical
phase when compared to the POS, there may be variances that introduce electrical noise. This
will negatively impact communication.
Troubleshooting Steps Communication Issues - Checklist
Is voltage provided to the Distribution Box by an isolated ground

receptacle?
The distribution box must be powered by an isolated ground receptacle as per Gilbarco
installation requirements (these receptacles may be identified by their bright orange color and
triangular marking on the facing). This receptacle must be within 6 feet of the distribution box.
The distribution box must be powered directly by the AC receptacle through its Power Cable.
Extension Cables, surge protectors or UPS devices must not be installed in-line with the
distribution box. If an isolated ground receptacle is not in use, you will have to install one as
per Gilbarco requirements.
Figure 4-1: Isolated Ground Receptacle and Standard AC Receptacle Examples
Isolated Ground Receptacle Standard AC Receptacle
What voltage is present at the isolated ground receptacle?

The voltage powering the distribution box must be no more than ±10% of the required AC
feed.
115 VAC Installations 103.5 – 126.5 VAC
230 VAC Installations 207 – 253 VAC
Note: Voltages exceeding this range may impact communication.
Are any other devices that are powered by the receptacle used by the
Distribution Box? If so, identify these devices.
In a G-SITE® installation, this circuit must power NO other devices.
In a Passport installation, the only additional acceptable equipment on this circuit is the
Passport Dispenser Hub and a dedicated UPS powering the Dispenser Hub only. Any
additional devices on this receptacle must be relocated as required.
Communication Issues - Checklist Troubleshooting Steps
What are the outgoing voltages of the CPC D-Box Transformer?
Red Wire (Pin 1) to Red Wire (Pin 2) Must be between 12 – 13 VAC

Green and Yellow Wire (Pin 3) to Chassis Must be 0 VAC as this is a reference from ground to
Ground ground
Blue Wire (Pin 4) to Blue Wire (Pin 6) Must be between 14 – 15 VAC
If outgoing voltages are not present (and incoming voltage is present on the primary), then:
• Inspect the Q12682-01 fuse in the power block as it may have to be replaced.
• The transformer itself may have to be replaced.
Are any pump loop data wires daisy-chained?
Note: Verify this by removing a pair of wires from the distribution box for a fueling position. If
multiple positions lose communication, data wires are daisy-chained at some point at
that location.
Field wiring cannot be daisy-chained at any point of the installation (at the distribution box,
inside the wiring trough, and so on). Daisy-chaining will compromise communication from
the POS to the forecourt. Wiring found to be daisy chained will require reinstallation as per
Gilbarco installation requirements.
Is the T19547 Distribution Board jumpered for 34 mA?

The T19547 two-wire distribution box Board must be jumpered for 34 mA communication
(JP10 installed) when interfaced with Wayne dispensers. If this jumper is not positioned
properly, the variance in amperage will affect communication.
Figure 4-2: T19547 Distribution Board Jumpered for 34 mA
What voltage is present on TP1 of the T19547 Distribution Board?

This must be approximately 13 VDC (unregulated). If this voltage is not present (or out of
specifications), then the T19547 Distribution Board (or transformer) will have to be replaced.

This must be between 4.75 and 5.25 VDC (regulated). If this voltage is not present (or out of
What voltage is present when referencing TP3 on the T19547 Distribution

Board to Chassis?
Note: Test with field wiring at P106 and P107 disconnected.
This must read 0 VDC. If this voltage is not present (or out of specifications), then the T19547
Distribution Board (or transformer) will have to be replaced.
What voltage is present when referencing TP3 on the T19547 to TP3 on

the T20488 Distribution Board?
This must read 0 VDC. If this voltage is not present (or out of specifications), then disconnect
the expansion cable connecting the two boards (from P104 to P104) and obtain voltage
readings again.
CAUTION
Ensure that you power down the D-Box before you disconnect this cable to avoid
blowing the fuse.
If voltage is now 0 VDC, the R19262-G2 expansion cable may have to be replaced.
Note: If you cannot isolate the expansion cable as the reason for the fault, reconnect the cable
before you proceed.
If voltage is still present, then disconnect the field wiring connector at P106 and P107 and
obtain voltage readings again.
• If voltage is now 0 VDC, then stray voltage may have been introduced by a fueling
position. Isolate fueling positions individually and obtain voltage readings to locate the
suspected fueling position.
• If voltage is still present after removing field wiring, the T20488 Board will have to be
replaced.

This must be approximately 13 VDC (unregulated). If this voltage is not present (or out of

This must be between 4.75 and 5.25 VDC (regulated). If this voltage is not present (or out of
Communication Issues - Checklist Troubleshooting Steps
What voltage is present when referencing TP3 on the T20488 Distribution

Board to Chassis?
Note: Test with field wiring at P106 and P107 disconnected.
This must read 0 VDC. If this voltage is not present (or out of specifications), then the T20488
Distribution Board, T19547 Distribution Board, R19262-G2 expansion cable or transformer
may have to be replaced. Troubleshoot each independently until the root cause is identified.
Is an analog voltmeter being used to record the voltage present between

data wires for all fueling positions and CATs?
An analog voltmeter is required for this checklist item as a digital meter will not properly
capture this information. There must be no more than 2-3 VDC present between any pair of
communication wires. If the voltage between an identified pair exceeds this range, it indicates
an issue (faulty electronics, an electrical issue, a wiring issue, and so on) that has to be
investigated at the fueling position itself.
Are other wires present in the conduit that contains the dispenser data
communication wires? If so, identify these wires.
Communication wiring may be affected by Radio Frequency Interference. If any wiring exists
that may potentially introduce Radio Frequency noise, wiring must be relocated to address this
concern.
What wires are present in the wiring trough?

Communication wiring may be affected by Radio Frequency Interference. If any wiring exists
that may potentially introduce Radio Frequency noise, wiring must be relocated to address this
concern.
Are variable speed STP wires in proximity to dispenser data

communication wires?
Variable speed submersible turbine wiring must not be in the same conduit or wiring trough
with communication wires. This will introduce noise that affects communication between the
POS and forecourt. If this wiring is present, communication wiring or STP wires must be
relocated as required, to address this concern. Refer to the manufacturer’s specifications for
additional information.
Are all unused data pairs on the T20488 cut and individually wire
capped?
For RS-485 communication, all unused data pairs must be cut and individually wire capped, if
isolation jumpers are in a “Normal” position. If you fail to do so, it will prevent RS-485
communication, as the loop will be shorted.
If the issue occurs frequently, proceed as follows:
1 Isolate a fueling position using the NORMAL/ISOLATE jumper in the distribution box.
2 Wait for 30 to 45 minutes.
3 If the issue persists, change the position back to normal operation and repeat this process on
the next fueling position.
If communication issues can be mitigated by isolating a unit from either the two-wire loop or
RS-485 loop, it indicates that the root cause exists outside the POS system. Further
investigation is required at the forecourt.
Outdoor Verification
What type of communication wiring is used?

Ensure that all communication wiring meets manufacturer’s specifications (solid core as
opposed to stranded, non-shielded as opposed to shielded, and so on). Wiring that does not
meet the manufacturer’s installation requirements may impede proper communication.
What is the distance from the farthest fueling position to the Distribution
Box?
Although two-wire can be run over a maximum of 1000 feet, RS-485 communication has a
maximum range of 800 feet. Since Wayne CATs use RS-485 communication to the Gilbarco
CPC distribution box, installations over 800 feet may compromise communication.
Is an intercom system in use? If so, do the intercom wires and dispenser

data wires in separate conduits?
Intercom wiring must not share the same conduit as communication wiring. Refer to the
manufacturer’s installation specifications for further details regarding wiring considerations.
Are other wires present in the conduit that contains the dispenser data
communication wires? If so, identify these wires.
Additional wiring, such as intercom wiring, must not share the same conduit as
communication wiring. Refer to the manufacturer’s installation specifications for further
details regarding wiring considerations.
What voltage is present when referencing ground (position 8 in the

Wayne junction box) to the junction box itself?
Note: This test must be performed at each unit.
No voltage (DC or AC) must be read at this point. If voltage is present here, there is a
grounding concern that may introduce noise into communication between the POS and
forecourt.
Passport Display Messages Troubleshooting Steps
Passport Display Messages

The following are checklists of actions that can help resolve Passport system issues.
Note: The following steps are based on an assumption that all clients are exhibiting the same
symptom.
Single Fueling Position Offline

If one dispenser is not communicating with the POS, try the following steps until the problem
is resolved.
Note: These steps are not in sequential order.
• Verify proper CPC programming at the Passport Manager Workstation.
• Stop/Start the Passport system on the Passport server.
• Reset the Dispenser Hub.
• Check loopback connection on the pump D-Box Board.
• Check loopback connection on the CAT D-Box Board.
• Cycle power at CAT and/or dispenser or power fail.
• Cycle power at CPC D-Box or power fail.
• Verify dispenser ID.
Note: This requires knowledge of servicing competitive devices and dispensers.
• Swap dispenser IDs.
Note: This requires knowledge of servicing competitive devices and dispensers.
All Fueling Positions Offline

If all the dispensers are not communicating with the Passport system, try the following steps
until the problem is resolved.
• Check power to the fueling positions.
• Verify proper Dispenser Hub operation.
• Check for communication to Dispenser Hub through the LAN.
• Check pump loop LEDs for proper operation (refer to “Troubleshooting Dispenser Hub
LEDs” on page 59).
• Verify proper Dispenser Hub address in System Maintenance Toolbar.
• Verify communication to router.
• Reset the Dispenser Hub.
• Verify proper CPC programming at the Passport Manager Workstation.
• Check cable connectivity from the Dispenser Hub to CPC D-Box.
• Reset Dispenser Hub.
• Check power to CPC D-Box to see if voltage is present.
• Check if all unused loopback connections on the CPC D-Box Wayne CAT Board are cut
and wire nutted, if required.
• Check polarity of field wiring connections and ensure that wiring is not swapped between
CATs and dispensers.
• Verify if pump CPC D-Box Board is jumpered for a 34 mA loop (JP10).
• When you are using a PA0338xxxx CPC D-Box, verify if JP11 and JP13 are in the “IN”
position.
• Check if any of the LEDs [CR35 (reverse loop), CR36 (receive) or CR37 (transmit)] are
lit.
Troubleshooting Steps Passport Display Messages
Periodic Offline Condition

If an offline symbol periodically flashes on the pump screen for one or more fueling positions,
try the following steps until the problem is resolved.
• Check the CPC D-Box to ensure that it is wired correctly for each fueling position.
• Check for possible bad CAT Board (refer to “CAT Board Isolation Testing” on page 56).
• Ensure that a ferrite kit is installed and the Dispenser Hub is not located in an area prone to
Radio Frequency Interference.
Ghost Sales Pop Up on Passport Cashier Workstation Screen

If this problem occurs, ensure that electrical connections at the Passport system and the CPC
D-Box are correct.
If the site has variable speed STPs, check PSB 28-98 for information about symptoms of STP
communication problems and troubleshooting techniques.
Card Stuck in CRIND

If this error is generated, it means that the CAT electronics detected a card in the card reader.
Try the following steps until the problem is resolved.
• Check and ensure that a card is not present in the CAT card reader.
• Attempt to clear the Card Stuck message by performing another card swipe or using a card
reader cleaning kit.
• If present, ensure “Invert Card Signal” is not set in CAT BIOS programming.
• Warmstart the affected CAT electronics.
• Reset the NGCRIND application for that position.
If the steps above do not resolve the problem, then the CAT Control Board inside the Wayne
dispenser could be defective.
Outside Debit Offline

If this error is generated, this means that the POS has lost communication with the Wayne
DSM. Try the following steps until the problem is resolved.
• Ensure that a DSM is actually in use. If no DSM is in use, disable this feature for the
affected fueling position.
• Cycle power to the DSM.
• Verify proper wiring from the DSM to the D-Box.
• Restart the Dispenser Hub.
If the steps above do not resolve the problem, then the DSM could be defective.
Passport Display Messages Troubleshooting Steps
SPC Device Offline

If this error is generated, then communication has been lost to the SPC device. Try the
following steps until the problem is resolved.
• Ensure that a SPC is actually in use. If no SPC is in use, disable this feature for the
affected fueling position.
• Cycle power to the SPC.
• Verify proper wiring from the SPC to the D-Box.
If the steps above do not resolve the problem, then the SPC could be defective.
TRAC XXX Offline

If this error is generated, then communication has been lost to a TRAC Controller (XXX will
be the address of the TRAC that lost communication. Valid errors are 149, 150, or??? if
forecourt has never communicated with the TRAC device). Try the following steps until the
problem is resolved.
• Ensure that a TRAC Controller is actually in use. If no TRAC Controller is in use, disable
this feature.
• Cycle power to the TRAC Controller.
• Verify proper wiring from the TRAC Controller to the D-Box.
If the steps above do not resolve the problem, then the SPC could be defective.
DCB XX - Side A Offline

If this error is generated, this means that the a specific DCB and/or side has lost
communication with the POS. Try the following steps until the problem is resolved.
• Check the DCB address and side in Forecourt Installation programming to ensure that it is
correct.
• Cycle power to the affected fueling position.
• Verify proper wiring from the TRAC Controller to the affected fueling position.
If the steps above do not resolve the problem, then the DCB could be defective.
Troubleshooting Steps Wayne CAT Display Messages
Wayne CAT Display Messages

The following are checklists of actions that can help diagnose Wayne CAT issues.
Please Pay Inside (E01)

This message is displayed when there is no communication between the CAT and the Passport
system. You can attempt to re-establish communication to the CAT by resetting
NGCRIND.exe, which is responsible for polling each CAT and controlling its behavior. If
resetting the NGCRIND.exe (refer to “Resetting NGCRIND.exe” on page C-1) does not clear
this message, refer to procedures for “Single Fueling Position Offline” on page 53. If this does
not resolve the problem, then the CAT Control Board inside the Wayne dispenser could be
defective.
Configuring CAT
This message must appear briefly when communication is established with a CAT. The
Passport system will attempt to configure the device so that it can be used. If the message
“Configuring CAT” does not clear from the display, attempt the following:
• Reset NGCRIND.exe.
• Cycle power at CAT and/or dispenser or power fail.
Please Wait
This message indicates one of the following:
The POS is sending data to the CAT.

~ OR ~
The POS is awaiting data from the host for transaction completion.
If this message does not clear from a CAT display, reset NGCRIND.exe.
CAT Display Message Prompts Flashing Too Fast (Cannot Read)

Power fail or cycle power at the CAT.
CAT Display Prompt Overwrites Itself

Power fail or cycle power at the CAT.
CAT Board Isolation Testing

To locate the dispenser that is not working correctly, proceed as follows:
1 Switch off power to one fueling position at a time, while all remaining fueling positions are
powered on.
2 Try to determine the problem unit/fueling position.
Keypad Issues Troubleshooting Steps
Keypad Issues
The following is a checklist of actions that can help resolve a keypad issue.
Buttons Not Working (No Beep)

If buttons on the keypad are not working correctly, try the following steps until the problem is
resolved.
• Warmstart CAT.
• The keypad may not be programmed correctly. Reprogram the keypad.
• Replace the keypad.
CPC D-Box
The following procedures can help resolve CPC D-Box issues.
No Power
If there is no power to the CPC D-Box, proceed as follows:
1 Check for 120 VAC at the power cord. If the voltage is correct, proceed to step 2.
2 Check connector P101 for voltages. The following voltages are in reference to ground.
Measure Between Voltage
Red wire (pin 1) and Red wire (pin 2) Between 12 to 13 VAC
Green and Yellow wires (pin 3) 0 VAC
Blue wire (pin 4) and Blue wire (pin 6) Between 14 to 15 VAC
Blank N/A
• If there are no voltages, replace the transformer.

• If all voltages are fine, and there is still no power, check the following test points located
on the CPC D-Box Board.
Test Points Voltage
+12un to Ground Approx. 13 VDC
+5un to Ground Approx. 5 VDC
Gnd to Ground Approx. 0 VDC
After checking the test points, if voltages are correct and there is still no power, check the
jump jacks and loop back connectors. Do one of the following:
• If jumpers are installed in the unused pigtail positions, cut the unused pigtail loops
connected to the distribution board and cap the wires with wire nuts.
• If jumpers are not installed in the unused pigtail positions, do not cut the unused pigtail
loops.
Troubleshooting Steps CPC D-Box
Transmit LED (CR37) on CPC D-Box Board is not Lit

• Ensure that the appropriate pump loop LED (transmit) is lit on the Dispenser Hub (refer to
“Troubleshooting Dispenser Hub LEDs” on page 59). If not, verify the following:
- Forecourt installation programming is correct
- Dispenser Hub has obtained a download after the forecourt programming is complete.
If the Dispenser Hub is transmitting properly, perform the following:

• Check cable connectivity from Dispenser Hub to D-Box.
• Warmstart or cycle power at CPC D-Box.
• Verify if JP10 (34 mA) jumper is installed.
• Check voltage at D-Box power supply.
• Check voltage at D-Box power Board.
Receive LED (CR36) on CPC D-Box Board is not Lit

• Check if loop back connector wires are reversed. Switch the wires and check if it resolves
the problem.
• Verify if the Forecourt Installation is correct.
• Verify if the JP10 (34 mA) jumper is installed.
• Verify if unused loop back connectors are either cut or jump jacks removed.
• If CR36 stays lit on the T20488-G2 when the Dispenser Hub system to CPC D-Box
two-wire cable is disconnected and reconnected, there is a short on one of the CAT
RS-485 pairs.
Slow/Sluggish Response to Customer Actions

If this problem occurs, the CAT Control Board or the Computer Base (Pump) could be
defective. Try the following steps until the problem is resolved.
• Power fail or cycle power at the dispensers (refer to “CAT Board Isolation Testing” on
page 56).
• Ensure that the site is using the latest version of the Passport software for use with the
CPC interface.
• Check for electrical noise (refer to MDE-3620 POS Site Preparation Manual).
CPC D-Box Troubleshooting Steps
Troubleshooting Dispenser Hub LEDs
Solid Amber
Port Solid Green LED Blinking Green LED LED Blinking Amber LED
LAN A solid green LED Refer to Note 1 NA A blinking amber LED on the LAN
on the LAN port port indicates data is being
indicates a link transmitted and received by the
between the Dispenser Hub through TCP/IP
Dispenser Hub and (current production Dispenser
another TCP/IP Hubs - refer to Note 1).
device (for
example, Router).
Pump (refer A solid green LED A blinking green LED NA A blinking amber LED on a PUMP
to Notes 3 on a PUMP loop on the LAN port loop port indicates that this loop is
and 4) indicates an open indicates that data active and the Dispenser Hub is
loop between from at least one attempting to transmit data through
Dispenser Hub and pump/CRIND on this this port.
the D-Box. specific loop is being
received by the
Dispenser Hub.
Probe NA A blinking green LED NA A blinking amber LED indicates
on the PROBE port data transmission through the
indicates that data is PROBE port. Refer to Note 2.
being received
through the PROBE
port.
Notes:1) To date, two main boards have been shipped in the Dispenser Hub. In T20039-G1,
the green LED was used as a transmit LED and the amber as a receive LED. In
T20039-G2, the green LED is used as a link indicator, and the amber is used for both
transmit and receive.
2) The Probe port is only used when programming or diagnostics is being performed on
the Dispenser Hub. There is no cable connection to the Probe port during typical
operation. The amber LED (Transmit) flashes briefly during Dispenser Hub
power-up. However, there is no LED activity on this port during normal operation.
3) When both green and amber LEDs are blinking, it does not indicate communication
between the POS system and the dispensers, but between the dispensers to the
Dispenser Hub itself. The Dispenser Hub is the conversion point of TCP/IP to
wire-wire and vice versa.
4) When both green and amber LEDs are off (and the Dispenser Hub has AC power), it
indicates that there is a complete loop between the Dispenser Hub and the D-Box, but
the Dispenser Hub is not attempting to transmit any data over this loop.
Troubleshooting Steps Passport CPC Diagnostics
Passport CPC Diagnostics

Passport CPC Diagnostics helps you to identify if an issue is Passport related, or internal to the
Wayne CAT. You can access CPC Diagnostics by swiping a Gilbarco CRIND Diagnostics card
through the card reader at the CAT. CPC Diagnostics allows you to either program the Wayne
CAT keypad, or perform CAT diagnostics.
To use the Passport CPC Diagnostics, proceed as follows:
1 Swipe the Gilbarco CRIND Diagnostics card through the card reader at the CAT. The CAT
prompts for the Keys test.
Do Key
Diagnostics?
2 Select Yes.
3 The CAT prompts you to press keys. The key you pressed appears on the screen.
Press Keys
9-OUTSIDE_CREDIT
4 To move to the next prompt, wait for five seconds, or press CLEAR or CANCEL twice in
succession. The CAT prompts for the Card test.
Do Card
Diagnostics?
5 Select YES. The CAT prompts you to insert a card. After you remove the card, the diagnostic
result for the card is displayed (None or Good for track1 and track 2), and the CAT prompts
you to insert another card.
Insert Card Now

REMOVE CARD
QUICKLY
T1: None
T2: Good
6 To proceed to the next prompt, wait for five seconds, or press CLEAR or CANCEL twice in
succession. The CAT prompts for the Printer test.
Do Printer
Diagnostics?
Passport CPC Diagnostics Troubleshooting Steps
7 Select Yes. The CAT displays the diagnostic information for the printer (OK, Low, Down), and
prints out a receipt with some CAT configuration data.
Printer: OK
The CAT prompts for the Beeper test.
Do Beeper
Diagnostics?
8 Select Yes. The test display appears and the CAT will beep four times rapidly.
Testing
Beeper...
After the Beeper test is complete, the “Exit Diagnostics?” display appears.
Figure 4-3: Passport with CPC Installation – Wayne High-level Installation Diagram
Troubleshooting Steps Passport CPC Diagnostics
Figure 4-4: Passport with CPC Installation – Tokheim High-level Installation Diagram
To the Tokheim
DPT Field Wiring
Tokheim Dispenser
Communications T20636 CPC
3- Wire interface PCA
Tokheim DPT
Communications
Figure 4-5: Tokheim Distribution Assembly
To Tokheim Distribution Box
What is a Default Keypad? Appendix A: CPC Frequently Asked Questions (FAQs)
Appendix A: CPC Frequently Asked Questions

(FAQs)
What is a Default Keypad?

After programming keypads through diagnostics, subsequent programming can be performed
by using a “default” keypad. The default keypad is based on the last update to all keypads.
This file is stored on the Passport system and is overwritten each time an update to all keypads
is performed.
How do I Program Blends when using Wayne Dispensers?

Wayne dispensers blend the products based on the percentage of high product rather than the
percentage of low product. This differs from the way Gilbarco dispensers handle blending
and blend ratios. The Passport CPC feature automatically accounts for this difference. Blend
ratio programming must be programmed at the Manager Workstation based on the percentage
of low product.
Do I need a Gilbarco Security Module (GSM) when CPC is

used?
No. Debit enabled Wayne CATs utilize encrypted keypads with network or customer specific
debit encryption keys. Debit encryption occurs completely within the Wayne CAT. Therefore,
a GSM is not required. A Wayne DSM may also be used to convert PIN blocks encrypted
under one key to a PIN block encrypted under another key. In both cases, ensure that the debit
devices (encryption keypads and Wayne DSM) are appropriate for the specific credit network
or customer in use.
How can I Obtain Addresses for the DCBs?

If you are replacing an existing POS with the Passport system, addresses for the DCBs can be
obtained by referring to a configuration report. If a configuration report is not available, the
addresses can be obtained directly from the hardware itself. You will require access to the
Wayne hardware to obtain these addresses.
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page A-1
Appendix A: CPC Frequently Asked Questions (FAQs) How can I Obtain Addresses for the DCBs?
The DCB has a bank of four dip switches used for addressing. These switches are binary and
may be combined to address form addresses, 1 through 16.
4= DCB 1 4,1 = DCB 9
3= DCB 2 3,1 = DCB 10
4,3 = DCB 3 4,3,1 = DCB 11
2 = DCB 4 2,1 = DCB 12
2,4 = DCB 5 4,2,1 = DCB 13
3,2 = DCB 6 3,2,1 = DCB 14
4,3,2 = DCB 7 4,3,2,1 = DCB 15
1 = DCB 8 All Off = DCB 16
Page A-2 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Appendix B: Testing Connection to the LAN
To test the connectivity of the Dispenser Hub to the LAN, proceed as follows:
1 At the server or client, press CTRL+ ALT +P simultaneously.
2 Enter passport_tech in the User ID field; then press Enter. A message appears with a code
instructing you to call the Gilbarco Support Center to obtain a single-use password.
3 Provide the code to the Support Center analyst.
4 Enter the password obtained from the Support Center analyst in the Password field. The
System Maintenance toolbar appears.
5 Click MS-DOS to open the Command Prompt window.
6 At the command prompt, enter the following command:
ping [IP Address]
where [IP Address] = the IP address of the Dispenser Hub (for example, ping 10.5.48.5)
7 Press Enter; then view the response. You will receive one of the following responses:
• Reply from [IP Address]: Component is communicating with the server.
• “Request Timed Out”: Component is not communicating with the server.
8 Type exit at the prompt; then press Enter to close the Command Prompt window.
Note: The power fail process in the Dispenser Hub must be performed through the Power
Cable and not the Power Connector.
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page B-1
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Page B-2 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Resetting NGCRIND.exe Appendix C: Resetting the NGCRIND.exe Process
Appendix C: Resetting the NGCRIND.exe Process
Resetting NGCRIND.exe
Resetting the NGCRIND Application for a Single Fueling Position
When issues appear to impact all fueling positions, it may become necessary to restart the
NGCRIND.exe process. To reset the NGCRIND application, proceed as follows:
1 Access Windows Explorer through System Maintenance at the Passport Server.
2 Navigate to the C:\Passport\Tools folder.
Figure C-1: Windows Explorer Screen - C:\Passport\Tools
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page C-1
Appendix C: Resetting the NGCRIND.exe Process Resetting NGCRIND.exe
3 Double-click ngcrindstatusclient.exe to launch the “AppStatusTester” program. The

following screen appears.
Figure C-2: AppStatusTester Screen
4 Enter the ID for the required fueling position in the Device ID field (for example, to restart the
NGCRIND application for position 1, enter 1 in this field). Click Open when complete.
Figure C-3: AppStatusTester Screen - Device ID
Device ID
Field
Open
Button
Page C-2 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Resetting NGCRIND.exe Appendix C: Resetting the NGCRIND.exe Process
5 After you click Open, you will be connected to NGCRIND for this position. All other buttons
will no longer be gray and will be available for selection.
Figure C-4: AppStatusTester Screen - Config Update
6 Click Restart App. The NGCRIND application must restart within 30 seconds.
Note: There will be no change to this window. You will have to verify the NGCRIND status by
checking the displays shown at the CAT.
Figure C-5: AppStatusTester Screen - Restart App.
Restart App
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page C-3
Appendix C: Resetting the NGCRIND.exe Process Restarting the NGCRIND.exe Process
Restarting the NGCRIND.exe Process

When issues appear to impact all fueling positions, it may become necessary to restart the
NGCRIND.exe process.
To restart the NGCRIND.exe process, proceed as follows:
1 Access the System Maintenance toolbar on the Passport Server.
2 Select Task Mgr from the System Maintenance Toolbar. A Windows Task Manager Screen
appears.
3 Click the Processes tab to view all active processes.
4 Click Image Name to sort the processes alphabetically, or use the scroll bar to search for the
NGCRIND.exe process.
5 After you locate the NGCRIND.exe process, click Process to highlight it. Click End Process
to terminate the NGCRIND.exe process.
6 A Task Manager Warning popup appears with the message “Terminating a process can cause
undesired results…”. Click Yes to end the process.
7 The NGCRIND.exe process must regenerate itself within 15-30 seconds. If the process does
not regenerate, a “stop/start off Passport” will be required.
Page C-4 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Passport with CPC Site Survey Form Appendix D: CPC Installation Site Survey
Appendix D: CPC Installation Site Survey
Passport with CPC Site Survey Form

The purpose of this form is to inform all involved parties of the site’s equipment and provide
relevant information. Upgrading the site and/or equipment may be necessary before installing
a new POS System, new software version, and so on.
Site Information
Location #: Date of Survey:
Customer type/Brand:
Station Name: ASC Company:
Address: ASC Number:
City, St. Zip Technician Performing Survey:
Site Phone #: ASC Contact:
Hours of Operation: ASC Contact Phone:
Site Contact: Site Contact Phone:
Phone Lines
How many dedicated phone lines come into the building and how are they used?
Additional Comments: (relative to site operation)
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010 Page D-1
Appendix D: CPC Installation Site Survey Inside Store Demographics
Inside Store Demographics
POS Installed
Note: Use this section if a third-party POS exists, which will be replaced with the Passport
system.
Note: Use this section for G-SITE system to Passport system upgrades.
G-SITE Information
Reports Information
Print and enclose G-SITE Configuration Report along with this completed site survey.
Print and enclose CPC Plug-In Configuration Report along with this completed site survey.
Number of existing workstations 1 2 3 4
Is There Adequate Shelf Space Under the Counter for the CPU, Tower Unit and the Line Printer?
” ” ”
(Space Needed - 10 W x15 H x22 D per each CPU and Tower Unit)
Scanner - How many are installed?
- Who is the manufacturer of the scanner(s) installed?
Quantity of UPCs/PLUs - Less than 2,500 Less than 10,000 More than 10,000
Network Connectivity
What type of network connection does this site have?
Satellite) Lease Line) Dial)
Page D-2 MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010
Connected Devices Appendix D: CPC Installation Site Survey
If Satellite, is there a Ethernet (NIC) card installed in the Personal Earth Station?
Pin Pad - How many are installed and attached?

- How many are installed and remote?
Debit Accepted: Inside Only Outside only Inside and Outside Site does not Accept Debit
DSM/MSM Installed: Yes No
Local Cards, House Accounts, etc.?
Does this site currently operate process cards over an auxiliary network connection?
D o e s t h i s s i t e c u r r e n t l y a c c e p t p r o pr i e t a r y f l e e t c a r d s ?
Does the site use Unattended Operation (or does the site allow customers to dispense using the CATs
once the after normal C-Store hours)? Yes No
Does the site use fuel discounting? Yes No
If “Yes”, then how is this being used?
Connected Devices
Car Wash Interfaced with POS? Yes No

Who is the manufacturer of Car Wash controller installed?
Ryko CAW II ) Ryko CAW IV ) Unitec ) Other)
How many Car Wash controllers are installed?
What is the model #?
What is the software version installed?
How many Car Wash packages are programmed and available?
Does the site currently have an entry terminal (kiosk) in use at its wash bay?
Back Office PC Interfaced with POS? Yes No
Who is the Manufacturer of the Back Office PC Accounting software installed (PDI, TWS, SSCS, and so on)?
What is the Software Version #?
Supported NACS Standard (check all that apply): 1.0 3.2 3.3
Tank Monitor™ Interfaced with POS? Yes No (Note: All Tank Monitor-related questions require a response.)
Who is the manufacturer/model of the Tank Monitor installed?
Is the Tank Monitor BIR-ready? Yes No
Is BIR in use? Yes No
TRAC Controller installed? Yes No
Indoor or Outoor TRAC Controller? Indoor Outdoor
Gilbarco Distribution Box Installed? Yes No

How many?
Model number(s) of distribution box(es):
Wayne SPC (Sub Pump Controller) Yes No

Installed:
Appendix D: CPC Installation Site Survey CAT Keypad Layout(s) (Sketch)
CAT Keypad Layout(s) (Sketch)
Note: If there are more than twenty-four fueling positions, attach all other fueling position
information.
Outside Store Demographics Appendix D: CPC Installation Site Survey
Outside Store Demographics
Pump Hardware/Software Information
Fueling Position 1/2 3/4 5/6 7/8

Pump Information/Description
Model #
Software version
CAT Information
R F I D? Ye s No Ye s No Ye s No Ye s No
Display Type 2 x 16 dual line 2 x 16 dual line 2 x 16 dual line 2 x 16 dual line
4 x 21 dual line 4 x 21 dual line 4 x 21 dual line 4 x 21 dual line
64 x 240 4-line 64 x 240 4-line 64 x 240 4-line 64 x 240 4-line
10.4” VGA 10.4” VGA 10.4” VGA 10.4” VGA
480 x 640 Color 480 x 640 Color 480 x 640 Color 480 x 640 Color
10.4” Full Motion Video 10.4” Full Motion Video 10.4” Full Motion Video 10.4” Full Motion Video
CAT Software Version
CAT Printer Type Robust Tear Bar Robust Tear Bar Robust Tear Bar Robust Tear Bar
ADA available;
At CRIND
At Nozzle put-down
Cash Acceptors Installed Yes No Yes No Yes No Yes No

Model #
Software version
CAT Information
RFID? Yes No Yes No Yes No Yes No
10.4” VGA 10.4” VGA 10.4” VGA 10.4” VGA
ADA available;
At CRIND
At Nozzle put-down
Appendix D: CPC Installation Site Survey Outside Store Demographics

Model #
Software version
CAT Information
R F I D? Ye s No Ye s No Ye s No Ye s No
10.4” VGA 10.4” VGA 10.4” VGA 10.4” VGA
ADA available;
At CRIND
At Nozzle put-down
Electrical Information
AC Panel/Breakers:
Is the site equipped with a known, good ground rod/system?
Is all the POS equipment on the same phase?
Is each dispenser on its’ own breaker?
Is there adequate space in the A/C panel to add breakers for new POS equipment?
Is an additional sub-panel required?
Is there a isolated ground receptacle available for the CPU/Server?
Is there a isolated ground receptacle available for the Tower/Client Terminal?
Is there a UPS or surge support system for the SITE/POS installed?
Wire Trough/ Conduit:
Are the POS Data Cables and Power Cables in a separate wire trough?
Are the LAN Cables installed to meet TIA-568A Standards?
Does the Manager have a LAN Test Report From LAN installer?
Are the dispenser Data Cables and Power Cables in a separate conduit?
Are any wires for variable speed motors located near any Gilbarco Data Cables?
(For example, FE Petroserve, Red Jacket™, and so on)
Are there an adequate Number of Dedicated I/G Outlets for Passport POS equipment and
the peripheral devices?:
Front Counter:
Tower Units:
Back Room:
Outside Store Demographics Appendix D: CPC Installation Site Survey
Existing Site Issues/Serviceability Challenges
Authentication
Technician Signature Manager/Site Contact Signature
Date
Dresser® Wayne and Wayne® are registered trademarks of Dresser Inc. Gilbarco® and Passport® are registered trademarks of Gilbarco Inc.
Global Century™, Vista™, and Global Star™ are trademarks of Dresser Inc. Hubbell® is a registered trademark of Hubbell Inc. Red Jacket™ is the
trademark of The Marley Pump Company. Shell® is a registered trademark of the Shell Oil Company. SpeedPass™ is a trademark of ExxonMobil
Corporation. Tokheim® is a registered trademark of Tokheim Holding B.V. Corporation. UL® is a registered trademark of Underwriters
Laboratories Inc.
© 2010 Gilbarco Inc.

7300 West Friendly Avenue · Post Office Box 22087
Greensboro, North Carolina 27420
Phone (336) 547-5000 · http://www.gilbarco.com · Printed in the U.S.A.
MDE-4318D Competitive Pump and CRIND (CPC) Hardware/Software Start-up and Service Manual · May 2010

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Passport®

Competitive Pump and CRIND

Federal Communications Commission (FCC) Warning

National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Point of Sale/Back Office Equipment

1 – Passport CPC Overview 1

2 – PA0338X00X D-Box Installation 17

Passport Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Appendix A: CPC Frequently Asked Questions (FAQs) A-1

Appendix B: Testing Connection to the LAN B-1

Appendix C: Resetting the NGCRIND.exe Process C-1

Appendix D: CPC Installation Site Survey D-1

1 – Passport CPC Overview

Introduction to Passport CPC

Abbreviations and Acronyms

An RS-485 D-Box Board (T20488-G2), a Tokheim Interface Board (T20636-G1), and

• The Passport Software Version (including Service Pack).

Model Number Breakdown

Model Number PA0338ABCD

Supported Competitive Devices

The CPC feature supports an interface of up to 24 Wayne CATs and dispensers.

Notes:1) CAT softkeys are supported by Passport V8 or later.

2) Bar Code Readers at CAT are supported by Passport V6 or later.

Programming the Forecourt

Listed below are descriptions of each tab:

Accessing the Forecourt Installation Screen

Figure 1-1: Forecourt Installation - Preview Installation

Note: Screen shown as an example only.

To program the forecourt, proceed as follows:

Figure 1-2: Forecourt Installation Screen (Dispensers Tab)

Note: Screen shown as an example only.

2 Enter or select data for the following fields:

3 Click Update List to save your entries.

4 Perform one of the following:

Payment Terminals Tab

Figure 1-3: Forecourt Installation Screen (Payment Terminals Tab)

Note: Screen shown as an example only.

Figure 1-4: Forecourt Installation Screen (Payment Terminal Type Options)

Note: Screen shown as an example only.

Enter or select data for the following fields:

3 Click Update List to save your entries.

4 Perform one of the following:

Figure 1-5: Forecourt Installation Screen (Product Tab)

Note: Screen shown as an example only.

3 Click Update List to save your entries.

1 On the Grade tab, click Add.

Figure 1-6: Forecourt Installation Screen (Grade Tab)

Note: Screen shown as an example only.

2 Enter or select data for the following fields:

6 To add a new grade, click Add and repeat steps 2 to 5.

7 Click Update List to save your entries.

8 Click the Tanks tab to continue.

Figure 1-7: Forecourt Installation Screen (Tanks Tab)

Note: Screen shown as an example only.

2 Enter or select data in the following fields for each tank:

3 Click Update List to save your entries.

Grades to Dispensers Tab

Figure 1-8: Forecourt Installation Screen (Tanks Tab)

4 To set up another dispenser, repeat steps 1 to 3.