A.

RAJ GANESH
85/90 Soilaialagupuram 3rd Street,
Jaihindpuram,
Madurai-11. E-mail: [email protected]
TamilNadu, India. Phone: 9600898058

Objective:
To grab an opportunity and set myself a goal where I can be innovative and attain a challenging
position by exercising my interpersonal and professional skills to the fullest for the growth of the
organization and mine as well. Innovative and competitive world.

Education:

 BSc in [math’s] from [Madura college] with First class Aggregate: 61%

 HSC Passed in Second class, [55%] from [K,C. H.S.SCHOOL] in [MARCH 2014]

 SSLC Passed in First class, [69.1%] from [N.R.B.H.S.SCHOOL] in [MARCH 2012]

Technical Skills:
Platform : Windows XP / 7 / 8 / 10, Server 2012

Hardware : Installing all OS software, assembling all branded PC’s, troubleshooting

Hardware and Software related Problems and Troubleshooting Boot
Related problems

Network : Administrating LAN using Windows 2008, 2012 & Administrating WAN

Language : C, C++, HTML & CSS

Packages : Tally

Cloud : AWS Architect level completed

(Application/ : Red Mine, Fresh Desk, Fresh Chat, Razor pay, PayUbiz, Met abase,
Tools) AppFollow, Traccar, iclock

Achievements:

 Got recognition as CHAMPION for the outstanding expert in Product Knowledge and
involved in New Product Research & Development.
Technical Skills:
Windows:
 Installing & Configuring all Windows Operating Systems
 Installing & Configuring Active Directory Services
 Configuring Users & Group Account Management
 Configuring Auditing & Group Policy Management
 Implementing IPv4 & IPv6 addressing schemes
 Installing & Configuring DHCP & DNS Services
 Implementing Local Storage, File & Print Services
 Installing and Configuring Antivirus Server & Clients
Linux:
 Samba Web Application installation Nagios Configuration
 Software Installation AD Integration Docker
Firewall:
 Internet Access VPN tunnel & web Traffic Monitoring
Application Blocking

Area of Interest:
 Interested in System Administration, Server Level Network Administration &
Hardware Maintenance.

EXPERIENCE:
NEXT Education India PVT ltd Senior Executive - CEG from 18.06.2018 to
Still Date Data verification, collection follow up, ERP & LMS support and ERP & LMS
implantation
BR SYSTEM computer sales and service in this concern 1 years from 1.7.2017
to 31.05.2018 Handle Problems, Troubleshoot, Application and Software Installation, Outlook
configuration, Networking customer response

NEXT Education Roles & Reasonability Senior Executive – CEG (3.6 years)
 Follow the ERP Implementation process starting *Site Survey* till *Completed*
covering all phases.
 Plan, organize, prioritize, and manage multiple work efforts across application teams.
 Implement and manage project changes and interventions to maintain overall
project/program schedule.
 Ensured optimum usage and responsible for satisfactory customer experience on Next
Products.
 Pay attention in Kick-off meeting and put clear understanding on the customer
expectation before giving *OPS Go Ahead* for ERP Implementation.
 Planning collection and complaints/installation at the end and beginning of every day.
Tracking complaints in CRM and responsible for *Tech Resolved* to *Resolved* and
have to maintain 7 days TAT.
 Actively involved in First Time Resolution (FTR) on all ERP complaints registered in
CRM by internal and external customers
 Gather, analyze requirements from clients and deliver them through the ERP/LMS
solution.
 Interacted with clients to understand the system needs & specifications according to the
client’s requirement & standard.Along with Handled Implementation and software
consulting, documentation, requirement, and analysis, designing, training to end- users
located in Tamil Nadu. & Dubai (Sharjah American international school,Arzana private
school,Manthena American School Indian School of Excellence Carmel School Kuwait)
 Responsible for giving product demos at final stage of sales closure to address all technical
queries and crack deals.
 As an ERP Consultant handled Clients in Coimbatore, Trichy, Toothukudi, Tirunelveli,
Madurai, Erode, Salem & Thanjavur based out of Madurai.
 Handled NextERP schools: 5 Ongoing & 25Completed Projects. Expertise in 18 Modules
in NextERP. Participating in R&D for company new product.
 Shared/handled/ maintained client data and focused on the usage of the application to
maintain relations/Support factors and ensure timely collections. Worked as SPOC
between end user and core team for enhancement in application.
 Handle Problems, Troubleshoot, Application and Software Installation, Outlook
configuration, networking customer response

Roles & Responsibilities Technical Support Engineer:
Windows:
 Windows Server 2008,2012,2016,2019 Configuration & Deployment
 DNS, DHCP Managing.
 LAN, WAN Network, Wifi devices Configuration & Maintenance.
 Mail Server Account Creation & Manage.
 Exchange & office 365 account creation & Access Manage.
 Data Center Daily Activities & Basic Operation.
 Vaultize & ArcServe & Veritas Tape Backup & Restore.
 Software, OS & img Ghost, Server installation, Desktop Support.
 VoIP Astecs Account Creation & Configuration
 DB Creation, Backup & Restore.
 Outlook Configuration, Software's trouble shooting & Configuration.
 Printers Trouble shooting & managing, firmware update.
 Ticketing System Handling on Jira, i~KonnecT, InStill.
 Assets Databases Maintenance i~KonnecT.
 VPN Fortinet client Configuration & Vaultize Configuration.
 Vc & Web meeting hosting Skype, webx, jamvee, webinars.
 Local Server Support, Remote Support to Users.
 VM Server creation & Manage.
 Summit & Manually Patch update.
 Server Troubleshooting Upgrade & Downgrade software’s.
 Antivirus Installation Fort client & Symantec, Trend Micro.
 Storage Server Immigration.

Linux & AWS:

 Installation, administration and troubleshooting on various flavors of Linux
(CentOS,Ubuntu and Amazon Linux).

 Good Knowledge in Linux Administrator Commands

 Remote Administration Tools: SCP, SSH

 Web Application Install & Deployment Test (WORD PRESS, HTML, PHP, WAR)
 User & File Access
 Install Apache, ngnix, mysql, php for hosting
 Dockers Containers Management.
 EC2, RDS, Deployment Configuration ,
 S3 Web hosting deployment configuration,
 VPC,EBS, SNS ,Cloud watch Configuration


`ADDITIONAL QUALIFICATION:

 Diploma in Multimedia Programming (Video Edit, Web Desiging,3D Animation)

 Diploma in Computer Application
 Hardware Engineering

Skills:
 Adobe Photoshop Adobe Illustrator Adobe Audition
 Adobe PageMaker Adobe Sound booth Adobe Flash
 CorelDraw Adobe Dreamweaver 3D Studio Max
 Adobe After Effects HTML 5.0 .

Personal Profile:

Name : RAJ GANESH A

Date of Birth : 31-07-1997
Father’s name : S.ANANDAN
Sex : Male
Marital Status : Single
Languages Known : English, Hindi, Sanskrit, Telugu and Tamil
Nationality : Indian
Hobbies : Reading Books & Playing Carom, Documentary Films
Permanent Address : 85/90 solaialkupuram 3rd street,
Jaihind puram,
Madurai 625011.

Declaration:

I consider myself familiar with Information technology aspects. I am also confident of my ability
to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: Signature

Place: (A.RAJ GANESH)