1 s2.0 S0952197622002081 Main
1 s2.0 S0952197622002081 Main
1 s2.0 S0952197622002081 Main
Chat bots are system that mimic human interaction using artificial Chabot system which has been built by using Artificial Intelli-
intelligence (AI) (Suprita Das and Ela Kumar, 2018). It is developed to gence algorithms was proposed by Prof. Ram Manoj Sharma (Sharma,
be the as a virtual assistant, helping one to complete work. Chat bot 2019). Understanding user messages and analyses user’s query is ac-
is which is capable to communicate with operators by using natural complished with the help of bot. Modules used in this chatbot are
languages (Anil et al., 2017). The main principle of every Chabot Online Noticeboards, Online chatbot (Sharma, 2019).
is to communicate with a human user (in most cases) (Bala et al., Artificial Intelligence Mark-up Language implemented by Mr. C
2017) via text messages and behave as though it were capable of
Kishor Kumar Reddy, P. Nikhila, G. Jyothi, K. Mounika, and Dr. B V
understanding the conversation and reply to the user properly (Tiwari
Ramana Murthy (Nikhila et al., 2019) to make responded to queries.
et al., 2017). Natural language processing is used by A chat for Machine
AIML is employed to make or customize alicebot that could be a chat-
Learning and human to machine interaction. AI Chat bot requires a
bot application supported ALICE free code (Nikhila et al., 2019). A
huge knowledge base (Bani and Singh, 2017), whereas, a closed domain
chatbot is designed by Ajay Yadav, Vincent Mendonca, Harsh Pawar,
has a more required knowledge base that was implement to get a
specific goal instead of multiple steps to be followed by the customer for Joyce Lemos, Pranav Prabhu (Pawar et al., 2018a), them using knowl-
information processing (Jain, 2019). From a single text user needs can edge in database. The proposed system has Online Enquiry and Online
be understood by Chat bots. What the answers within no time, effortless Chatbot System. The development is done using various programming
experiences are what demands of current generation pupils, university languages by creating a user friendly graphical interface to send and
based questions are primarily answer by Chat Bot (Susanna et al., receive response. It uses pattern matching which is been stored in
2020). First bot analyses user‘s requirements and understand user‘s program it uses SQL for implementing (Pawar et al., 2018a).
message, based on bot knowledge bot provide answers to the queries An artificial chatbot proposed using NLP (Natural Language Pro-
of the students. Interacting with user Students for admission process by cessing) by Sourabh Selote, Nitesh Thakur, Akshay Hiwrale, Abhijeet
allowing students to opt the displayed option for the department and Shinde and Prof. Namrata Mahakalkar (Thakur et al., 2017), first via
then put the queries to the bot about information related to hostel and written text and the second is via verbal or voice communication are
faculty. For an intellectual admission enquiry, fees structure, time-table the two ways used in this in which Written communication is much
of every department scholarship details, for getting details about the easier than the verbal communication. Increasing speed, processing and
attachable documents are handled by chat-bot system. With this chat- understanding virtual human dialogue system is the main agenda of this
bot system student can clear their queries directly in slighter time and paper.
in very simple way (see Figs. 1 and 2).
4. Existing system
2. Problem definition
Building system which helps student to interact with system in order In existing methods most of the chatbot are that are introduced are
to retrieve responses to their all enquiries. static chatbot with fixed set of enquiries and responses (Pawar et al.,
https://doi.org/10.1016/j.engappai.2022.105038
Received 25 May 2022; Accepted 5 June 2022
Available online 4 July 2022
0952-1976/© 2022 Elsevier Ltd. All rights reserved.
P. Udupa Engineering Applications of Artificial Intelligence 114 (2022) 105038
2018b). From the list of given queries according to input options, query
selection needs to be done by the user response given by user chat bot
based on selection (Thomas and Thomas, 2018). There is a no choice to
enter query as per his interest in case user wants to know about other
queries.
5. Proposed work
2
P. Udupa Engineering Applications of Artificial Intelligence 114 (2022) 105038
1. Proper time & man-hour utilization. The authors declare that they have no known competing finan-
2. No need to visit physically any section or office for query. cial interests or personal relationships that could have appeared to
influence the work reported in this paper.
7. Limitations
Acknowledgements
1. The Input query must contains proper key words.
2. If query mis-spelt by user, then not able to provide proper We thank Prof. S.N. Jadhav for their expertise and assistance
response. throughout all aspects of our paper. We would like to show our
gratitude to all the authors mentioned in the references for sharing their
8. Application pearls of knowledge. We are also thankful to all the team members, staff
who directly or indirectly helped us in making this all possible.
1. College enquiry chatbot helps students to get the right source of
information. References
2. Provide instant as well as accurate response.
Anil, Malusare Sonali, Dilip, Kolpe Monika, Prashant, Bathe Pooja, 2017. Online
3. AI based Chatbot system can be used by colleges, universities,
Chatting System for College Enquiry using Knowledgeable Database. Preliminary
Industries or any businesses. Project Report, Savitribai Phule Pune University, pp. 1–53.
4. Healthcare Consultancy. Bala, Prof. K., Kumar, Mukesh, Hulawale, Sayali, Pandita, Sahil, 2017. Chatbot for
5. Travel Agencies. college management system using A.I. Int. Res. J. Eng. Technol. (IRJET) 04,
6. Education System. 2030–2033, 11 | Nov e-ISSN: 2395-0056, p-ISSN: 2395-0072.
Bani, Balbir Singh, Singh, Ajay Pratap, 2017. College enquiry chatbot using A.L.I.C.E
7. Financial Companies. (artificial linguistic internet computer entity). Int. J. New Technol. Res. (IJNTR)
(ISSN: 2454-4116) 3 (1), 64–65, http://www.google.com/.
9. Result analysis Jain, Payal, 2019. College enquiry ChatBot using iterative model. Int. J. Sci. Eng. Res.
(IJSER) (ISSN: 2347-3878) 7 (1), 80–83, (Online).
Nikhila, P., Jyothi, G., Mounika, K., Mr., C. Kishor Kumar Reddy, Dr., B.V. Ramana
The proposed system reduces the manpower, time of college admin-
Murthy on, 2019. Chatbots using artificial intelligence. Int. J. Res. Dev. VIII (I),
istrators and paper work. It also reduces the efforts of the students to 1–12, ISSN NO:2236-6124.
travel all the way to college for enquiry purposes. In this paper we have Pawar, Harsh, Prabhu, Pranav, Yadav, Ajay, Mendonca, Vincent, Lemos, Joyce, 2018a.
a developed a chatbot which will interact with the users and provide College enquiry chatbot using knowledge in database, international. J. Res. Appl.
all the college related information. The student/parent and the college Sci. Eng. Technol. (IJRASET) (ISSN: 2321-9653) 6 (IV), 2494–2496, IC Value:
45.98, SJ Impact Factor: 6.887.
admin are interacted through a chatbot. The questions which are not
Pawar, Sagar, Rane, Omkar, Wankhade, Ojas, Mehta, Pradnya, 2018b. A web based
answered by the chatbot will be updated by the college admin. college enquiry chatbot with results. Int. J. Innov. Res. Sci. Eng. Technol. 7 (4),
3874–3880, ISSN(Online): 2319-8753, ISSN (Print): 2347-6710.
10. Conclusion Sharma, Assistant Prof Ram Manoj, 2019. Chatbot based college information system.
RES. REV. Int. J. Multidiscip. (ISSN: 2455-3085) 04 (03), 109–112, (Online).
Suprita Das, Prof., Ela Kumar, Prof., 2018. Determining accuracy of chatbot by
The goal of the system is to help the students to stay updated with
applying algorithm design and defined process. In: 4th International Confer-
their college activities. Artificial Intelligent is the fastest growing tech- ence on Computing Communication and Automation. ICCCA, IEEE, pp. 1–6,
nology everywhere in the world, with the help of Artificial Intelligent 978-1-5386-6947-1/18/2018.
and Knowledgeable database. We can make the transformation in the Susanna, Ms.Ch. Lavanya, Pratyusha, R., Swathi, P., Rishi Krishna, P., Pradeep, V. Sai,
pattern matching and virtual. 2020. College enquiry chatbot. Int. Res. J. Eng. Technol. (IRJET) 07 (3), 784–788,
e-ISSN: 2395-0056, p-ISSN: 2395-0072.
Thakur, Nitesh, Hiwrale, Akshay, Selote, Sourabh, Shinde, Abhijeet, Prof., Namrata Ma-
11. Future scope hakalkar, 2017. Artificially Intelligent Chatbot, Vol. 04. Universal Research Reports,
(06), (ISSN: 2348–5612) pp. 43–47.
In the future enhancement of our college enquiry chatbot, we Thomas, Jincy Susan, Thomas, Seena, 2018. Chatbot using gated end-toend mem-
can make it more interactive in various different languages for users ory networks. Int. Res. J. Eng. Technol. (IRJET) 05 (03), 3730–3735, e-ISSN:
2395-0056, p-ISSN: 2395-0072.
located in different regions. We can include speech based questions and
Tiwari, Amey, Talekar, Rahul, Prof., S.M. Patil, 2017. College information chat bot
responses for people who cannot read and type their quires. system. Int. J. Eng. Res. Gen. Sci. (ISSN: 2091-2730) 5 (2), 131–137.