Job Satisfaction Questionnaire Example
Job Satisfaction Questionnaire Example
Job Satisfaction Questionnaire Example
Participant’s Name_____________________________Department___________________
Site__________________________
Date_________________________
SCORING
The JSS can yield 10 scores. Each of the nine subscales can produce a separate facet
score. The total of all items produces a total score. Each of the nine JSS subscales is
scored by combining responses to its four items. The table indicates which items go into
each subscale. It also indicates which items need to be reverse scored.
To compute the various scores, responses to the individual items need to be summed
together.
The responses are numbered 1 to 6 for each item.
Some items are scored in a positive and some in a negative direction.
A positively worded item is one for which agreement indicates job satisfaction.
The first item in the scale, “I feel I am being paid a fair amount from the work I
do,” is positively worded.
A negatively worded item is one for which agreement indicates dissatisfaction.
Item 10: “Raises are too few and far between,” is negatively worded.
Before the items are combined, the scoring for the negatively worded items must
be reversed.
Thus, people who agree with positively worded items and disagree with
negatively worded items will have high scores representing
satisfaction.
People who disagree with positively worded items and agree with
negatively worded items will have low scores representing
dissatisfaction. will have high scores representing satisfaction.
WITHOUT ITEMS REVERSALS, MOST RESPONDENTS WILL HAVE
MIDDLE SCORES BECAUSE THEY WILL TEND TO AGREE WITH HALF
AND DISAGREE WITH HALF OF THESE ITEMS, JUST BECAUSE THEY
ARE WORDED IN OPOSITE DIRECTIONS.
To reverse the scoring you renumber the negatively worded item responses from 6 to 1
rather that 1 to 6.
The response “Disagree very much” becomes a 6.
Likewise, “Disagree moderately” becomes a 5 rather than a 2 and “Agree
Moderately” becomes q 2 rather than a 5, a “Disagree slightly” is scored 4 rather
than 3, and “Agree slightly” is scored 3 rather than4.
After the items are reversed, the numbered responses for the appropriate items are
summed.
The total satisfaction score is the sum of all 36 items.
Individual facet scores are computed by summing the appropriate items as shown in the
table.
Because each item score can range from 1 to 6, the individual facet scores can range
from 4 to 24. This is because each facet has four items, so the lowest score is the sum
of four ones; the highest score is the sum of four sixes. THE TOTAL SCORE CAN
RANGE FROM 36 TO 216.