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    Amend Customer Charge (Corporate)

    Uploaded by

    Ram Mohan Mishra
    This document outlines the process for amending a customer charge group for corporate customers. It involves verifying the customer's identity, checking that the amendment request is complete and in order, amending the customer charge group in the system, verifying and approving the amended charges, and updating the customer's charges if approved. The process is managed by the customer relationship manager and involves several steps to validate the request and ensure accurate updating of the customer's charges.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Amend Customer Charge (Corporate)

    Uploaded by

    Ram Mohan Mishra
    30 views1 page
    This document outlines the process for amending a customer charge group for corporate customers. It involves verifying the customer's identity, checking that the amendment request is complete and in order, amending the customer charge group in the system, verifying and approving the amended charges, and updating the customer's charges if approved. The process is managed by the customer relationship manager and involves several steps to validate the request and ensure accurate updating of the customer's charges.

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    This document outlines the process for amending a customer charge group for corporate customers. It involves verifying the customer's identity, checking that the amendment request is complete and in order, amending the customer charge group in the system, verifying and approving the amended charges, and updating the customer's charges if approved. The process is managed by the customer relationship manager and involves several steps to validate the request and ensure accurate updating of the customer's charges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views1 page

    Amend Customer Charge (Corporate)

    Uploaded by

    Ram Mohan Mishra
    This document outlines the process for amending a customer charge group for corporate customers. It involves verifying the customer's identity, checking that the amendment request is complete and in order, amending the customer charge group in the system, verifying and approving the amended charges, and updating the customer's charges if approved. The process is managed by the customer relationship manager and involves several steps to validate the request and ensure accurate updating of the customer's charges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    27/04/21 Amend Customer Charge (Corporate)

    TEMENOS Banking Reference Processes


    Amend Customer Charge (Corporate) Last change: 17-Mar-2021 12:05:15
    Type: EPC

    Customer
    charge group to
    be amended

    Receive request
    Amendment
    from Customer to Customer RM
    Request
    amend Customer (Corporate)
    charge group

    - approved customer request


    - internal guidelines

    Check if request
    Customer RM
    is complete and in
    (Corporate)
    order

    Request
    Request complete
    incomplete and
    and in order
    not in order

    ENQ
    Verify Customer Customer RM
    CUSTOMER.
    identity (Corporate)
    CSM.CORP
    Instruct requestor
    Customer RM
    to resubmit
    (Corporate)
    - Signature Check request
    - etc

    Requestor
    informed to
    Customer identity Customer identity resubmit request
    confirmed not confirmed

    CUSTOMER.
    Amend Customer Customer RM
    CHARGE,INP
    Charge Group (Corporate)
    UT

    CUSTOMER.
    Verify amended Customer RM
    CHARGE,INP
    Customer Charge (Corporate)
    UT

    Amended
    Customer charge
    customer charge
    to be updated
    to be approved

    CUSTOMER.
    Authorise Customer RM Return request to Customer RM
    CHARGE,INP
    Customer charge (Corporate) user (Corporate)
    UT

    Update customer Request


    ST charge returned to user
    SYS

    Customer
    charge updated

    Temenos R21 Proprietary & Confidential 1

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