CONTEXT OF THE ORGANISATION PROCEDURE CA-WPD-02

Integrated Management System

1.0 SUMMARY
1.1. The purpose of this procedure is to define key elements of Hi-Quality ’s Integrated Management System.
1.2. By identifying the key elements herein, the full context of the organisation can be understood, and thus
communicated to employees, customers, regulators and other third parties.
1.3. By doing so, senior management is also better able to guide the company through the use of an informed
strategic direction.
1.4. The Director is responsible for implementation and management of this procedure.

2.0 SCOPE OF SERVICES

1.5. Hi-Quality provides the following services:
 Transport, logistics and plant hire;
 Civil and Environmental services;
 Quarrying;
 Resource recovery and recycling;
 Waste Management and landfill;
 Building and landscape supplies; and
 Skip bins and construction site cleaning services.

3.0 INTERESTED PARTIES

1.6. “Interested parties” are those stakeholders who receive our services, who may be impacted by them, or
those parties who may otherwise have a significant interest in our company. These are as follows:
Interested Internal or Expectation& Compliance
Reason for Interest
Party External Obligations
Customers  Direct recipient of our services  Waste resource recovery and
recycling to minimize disposal to
landfill
 Waste disposal services to landfill
External
that meets environmental standards
 Quality products, compliance with
standards (i.e. quarry products) and
Regulations (i.e. license conditions)
Workers  Responsible for realisation of our  A safe working environment.
Internal services

Non-  Contractors and consultants  A safe working environment.

Company External providing services on our behalf
Workers
End users  Our Clients and users that may be  Quality products, compliance with
External directly impacted by the quality of standards (i.e. quarry products) and
our services. Regulations (i.e. license conditions)
Suppliers  Provide supporting services.  Supply availability, delivery when
External
required on agreed terms.
Regulators  Dictate controlling regulations that  Full compliance with all relevant
External impact on the management system legislative requirements. Industry
and our services. best practice management
Public  A low risk, failure of our services  No safety or environmental
could impact on public safety or incidents, minimal amenity impacts,
External
amenity. compliance with Regulations and
industry best practice management
Certification  Assess conformity of Hi-Quality to  Any material changes emanating
Bodies ISO 9001, ISO 14001 and AS/NZS from changes in procedures,
External 4801 and so must be kept notified of corrective actions, etc. are updated
changes to the IMS. within the IMS ensuring timelines
and continual improvements.

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 CONTEXT OF THE ORGANISATION PROCEDURE CA-WPD-02
Integrated Management System

Interested Internal or Expectation& Compliance

Reason for Interest
Party External Obligations
 Provide challenges to our ability to  Be the industry leaders by
Competitors External
provide services to customers. maintaining best industry practice.

4.0 INTERNAL ISSUES OF CONCERN

1.7. The following are issues of concern which have been, or may be, raised by internal interested parties.
Type Issue Bias
Quality  Loss of contract.
Negative
 Company reputation impacts
Complaints  Inadequate training
 Lack of supervision & inspections. Negative
 Failure to follow procedures and license conditions
Environment  Pollution incident
 Non-compliance with license conditions Negative
 Amenity impacts
Safety  Accident, Incidents or near miss occurrences.
 Lack of supervision and reporting Negative
 Failure to follow procedures
Employee Base  Retention of skilled workforce remains challenging Negative
Employee Base  Employee turnover is moderate
Negative
 Employee satisfaction with company could be improved
Supply Chain  Quality issues pertaining to supplies or critical services may not be
Negative
addressed properly when using sole source or limited-source suppliers.
Supply Chain  Slow payment of accounts can lead to stopped or suspended supply
Negative
terms
Management  Internal communications can be improved Negative

5.0 EXTERNAL ISSUES OF CONCERN

1.8. The following are issues of concern which have been, or may be, raised by external interested parties.
Type Issue Bias
Quality  Provision of services to contractual requirements.
Negative
 Performance failure.
Environmental  History of non-compliance with license conditions
Negative
 Amenity impacts response slow
Safety  Accident, Incidents or near miss occurrences in controlled areas.
 Compliance with Regulations
Negative
 History of being slow to adopt accepted industry best practice management
standards
Competition  Hi-Quality has a strong market share of this market at this time. Positive
Community  Slow response to management of identified amenity impacts and Negative
Labour  Industrial Dispute Negative
Statutory /  Changes in Legislation
Regulatory  History of non-compliance with license conditions and Regulations. Negative
 Slow response to adopt industry best practice
Economic  Current market conditions are strong Positive
Customers  Hi-Quality seen as “one shop stop” for transport, ra materials and waste services
 Modern fleet of trucks Positive
 Flexibility of transport options – cart, disposal and material supply

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August 2020 Page 2 of 3
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 CONTEXT OF THE ORGANISATION PROCEDURE CA-WPD-02
Integrated Management System

6.0 ORGANISATIONAL RISKS

1.9. Based on an analysis of the above interested parties and issues of concern, Hi-Quality has identified the
following overall risks to the company:
Risk Likelihood Severity Mitigation
Business Interruption Due to Natural
Low High  Develop Business Continuity Plan
Disaster
Business Interruption Due to Labour  Positive working relationships
Low High
Dispute  HR Management
Critical Equipment Failure Low High  Adherence to Maintenance Programs
 Regular supplier evaluation
Loss of Critical Supplier(S) Low Low
 Alternative Suppliers used
 Succession Planning and depth in
Loss of Critical Personnel Moderate Moderate Management Team
 Maintaining organizational knowledge
 Site improvement plans
Business Profitability by Site Moderate Moderate
 Company Strategic Plan required
 Compliance with safety Regulations and
Loss of License to Operate Moderate High
environmental license conditions

7.0 ORGANISATIONAL OPPORTUNITIES

Opportunity Possibility Adaptations

Taking advantage of industry growth High  Strategic planning
Expansion of service offerings Low/Moderate  Specific business development plans
New customers High  Engaging business development personnel
Providing services at other locations High  Performance monitoring & evaluation

This is a Hi-Quality Group Controlled document. Master Copy available via Hi-Quality Group Document Index.
August 2020 Page 3 of 3
If printed this is an uncontrolled document.