Referencia - Igital Transformation in Higher Education
Referencia - Igital Transformation in Higher Education
Referencia - Igital Transformation in Higher Education
Abstract: Digital transformation is considered as one of the mega-trends in industry and the
public sector. One of the sectors with potential for digital transformation is higher education in
universities and university colleges. Many universities and schools developed digitization
strategies and new kinds of offerings for their traditional target groups and for new, non-traditional
target groups. However, digitization and digital strategies often are limited to digitizing the content
of lectures and to opening access to education modules by offering them online. We argue that
digitization strategies should include a wider focus and propose that enterprise architecture
management could provide an important contribution in structuring digitization efforts and that
enterprise or knowledge portals could play a role for implementing the strategies.
Keywords: Digital transformation, higher education, enterprise architecture, portal.
1 Introduction
Digital transformation is considered as one of the mega-trends in industry and the public
sector. In general, digital transformation describes the shift from traditional (often
physical) creation and delivery of customer value, including the operational procedures
related to this, into the massive use of digital technologies which enhance or replace the
traditional product or services with digitized ones. According to a white paper of the
World Economic Forum [WEF16] digital transformation offers a huge potential of
innovation in the magnitude of several trillion US$ and addresses industries (e.g.
logistics, healthcare, automotive) and public sector applications (e.g. healthcare,
government). One of the sectors with potential for digital transformation is higher
education in university and university colleges. Many universities and schools developed
digitization strategies and new kinds of offerings for their traditional target groups and
for new, non-traditional target groups. However, digitization and digital strategies often
are limited to digitizing the content of lectures and to opening access to education
modules by offering them online. We argue that digitization strategies should include a
wider focus and propose that enterprise architecture management could provide an
important contribution in structuring digitization efforts and that enterprise or knowledge
portals could play a role for implementing the strategies concerning educational services.
1
University of Rostock, Institute of Computer Science, Albert-Einstein-Str. 22, 18057 Rostock, Germany,
[email protected]
2
University of Rostock, Institute of Computer Science, Albert-Einstein-Str. 22, 18057 Rostock, Germany,
[email protected]
50 Kurt Sandkuhl and Holger Lehmann
The paper follows an explorative research approach by combining theories and findings
from various sectors of research and applying them in higher education. Most of the
work presented is based on an argumentative-deductive research approach. A case study
from Rostock University serves as basis for illustrating the proposals and validating
ideas.
The remainder of the paper is structured as follows: Section 2 presents the background
for the research work from enterprise architecture management and portals. Section 3
discusses digital transformation in higher education and presents possible transformation
strategies. Section 4 shows examples for using these strategies from a real world
example using enter prise architectures as guiding means. Section 5 discusses the
use of enterprise portals for strategy implementation. Section 6 summarizes findings and
discusses future work.
2 Background
This section summarizes relevant background for our work from enterprise architecture
management (section 2.1) and enterprise and knowledge portals (section 2.2).
software and hardware capabilities, which are required to support the deployment of
business, data, and application services, are also defined in this dimension [TOG11].
ArchiMate [TOG12] is a notation for modelling TOGAF.
2.2 Portals
A further group of portal terms results from using the portal contents and their
structuring. Information portals provide the access to high quality information for
particular target groups [Ag03]. The term Semantic Portal is usually used when
formalized conceptual models, such as ontologies and related technologies of the
Semantic Web are applied to support, for example, restructuring, presentation and
navigation in portal contents. Organisational Memory Systems are IT systems that
implement the knowledge base of an organisation while simultaneously supporting the
use of the knowledge base [Leh98]. Knowledge portals [Sa05 ] are therefore to be
regarded as Organisational Memory Systems provided individualization and process
support are focused on organizational matters.
In many industrial domains, products and services traditionally are delivered based on
physical infrastructures (e.g. shops, bank offices, service centres) or persons (e.g. sales
agent, broker). Often, also the products are physical ones and the operational processes
52 Kurt Sandkuhl and Holger Lehmann
are using physical support. Customers in many of these domains increasingly expect that
apps, mobile services or services accompanying the products offer additional value for
them, i.e. the providers of products or services have to decide how to improve the overall
customer experience or their products. In this context, digital transformation describes
the shift from traditional (often physical) creation and delivery of customer value,
including the operational procedures related to this, into the use of digital technologies
with the aim to enhance or replace the traditional product or services with digitized ones.
In order to further investigate the digital transformation, we used a structural approach
for analyzing digitization paths proposed in [BB11]. This approach considers two
dimensions of potential digitization, the digitization of the product offered by a company
and the digitization of the operational procedures for offering these products. In both
dimensions, three steps are distinguished (see figure 1 a).
In the product dimension, these steps are to enhance (add complementary services to a
product), extend (new product features by using digital components) or redefine products
(newly designed products replacing the earlier generations). In the procedure dimension,
the steps are create (new and IT-based operating capabilities), leverage (the new
capabilities for more efficient procedures) and integrate (more efficient and traditional
procedures).
The concept of enterprise architectures in general and the TOGAF as a standard in the
field were briefly introduced in section 2.1. In this section, we structure our discussion
about the effects of different digital transformation paths (as presented in section 3) on
the organization by considering the different enterprise architecture layers according to
TOGAF. As a means to illustrate our view, we use an excerpt of the enterprise
architecture of Rostock University. This excerpt originates from earlier work in
published in a capability management project [Pi13], campus management and an e-
learning project [Sa15].
The current situation of the enterprise architecture at Rostock University can be
summarized as follows:
In the service-first strategy the most severe changes have to be performed in the
application architecture as new platforms for delivery of innovative education products
or services have to be implemented. This could, for example, be MOOC platforms or
support for collaborative learning and peer learning in distributed student groups who
cannot attend on-campus teaching modules but are geographically distributed. The
business architecture also will be affected of service-first transformation paths as online
examination procedures and modified workflows for issuing certificates or arranging on-
site modules might be needed. However, most of the traditional campus management
functionality should stay stable. In the data architecture, one of the important changes is
the more intense use of digital content and the integration of different media types with
administrative course and student data.
In the process-first transformation path, digitization of all value creation and supporting
processes is in focus, which from an enterprise architecture perspective affects the
business architecture most and – for alignment of business and IT – also the application
architecture. In the business architecture, the implementation of digital processes and
their optimization usually is only one aspect to be tackled. Equally important is the
adaptation or organisational structures to changed processes and the creation of new
organisational functions, e.g. an organisation unit for online education programmes or
certificates. In the data layer, a better integration of data models of the information
systems supporting operative processes is required.
For the combined service / process transformation paths, the above changes and
adaptations in service-first and process-first transformation paths also have to be
performed but this usually is performed with focus on single departments or a clearly
defined organizational scope. An example would be to start with digital transformation
in all education programmes outside the traditional Bachelor/Master system and continue
with internationally oriented programmes. It can be noted that in all three transformation
paths all architecture layers are affected.
approach from enterprise modelling based on Troux Architect as a tool and Troux
Semantics as notation. We modelled the different planned ways how MyKosmos would
be used by the future users. This resulted in process model-like scenarios, as depicted in
Figure 2 showing the example “distributed study formats: assignment work”.
6 Summary
The paper investigated digital transformation from the perspective of higher education
organizations and investigated general transformations paths and their implementation.
We argue that enterprise architectures form an excellent support for planning the
transformation and that portals are a suitable support for implementing the
transformation. This statement is supported by experiences from Rostock University and
the development and use of the MyKosmos portal.
The limitation of this work is that the digital transformation paths should be described in
much more detail and investigated in many more case. A description in much more
detail should include the objectives and steps of transformation activities and an analysis
of all enterprise architecture layers including visualisation of effects of these digital
transformation steps across all layers. The dependency on only a single case of
transformation should be remedied by involving other higher education organizations
also. This is at the same time the most important future work in the field.
Acknowledgements
The work presented in this paper was supported by the project KOSMOS-2
(Konstruktion und Organisation eines Studiums in Offenen Systemen) funded by the
BMBF (Federal Ministry of Education and Research, Germany) and the European Social
Funds of the European Union.
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