TOURISM MCQ Smartvidya

MCQs on Tourism and Tourism Management - 1
MCQs on Tourism and Tourism Management0 Comments
1. Which financial organisation authorises the foreign currency dealers to buy and sell
foreign currency in India?
(A) State Bank of India
(B) Reserve Bank of India
(C) Ministry of Finance
(D) Ministry of Home Affairs
Answer: (B)
2. What is the ratio of FDI in the Accommodation sector in India?

(A) 49 %
(B) 51 %
(C) 71 %
(D) 100 %
Answer: (D)
3. Which of the following is India’s first Submarine Museum?

(A) INS Kursura
(B) INS Vikrant
(C) Sagar Kanya
(D) INS Virat
Answer: (A)
4. ‘OPERA’ is a
(A) Travel company
(B) Software used for reservation of hotel rooms
(C) Airline charter company
(D) Franchise hotel chain
Answer: (B)
5. Gandhara Art is the outcome of

(A) Gracco – Roman technique
(B) Gracco – Bactrian technique
(C) Gracco – Persian technique
(D) Gracco – Indian technique
Answer: (A)
6. The restaurant service orders are taken by

(A) Captain
(B) Steward
(C) Busboy
(D) Waiter
Answer: (A)
7. In which Indian city, the “Fort William” is located?

(A) Chennai
(B) Kolkata
(C) Bangalore
(D) Mangalore
Answer: (B)
8. This consists of two lists of cities and airline codes. The candidate has to match an item in
one list with an item in the other:
List – I List – II
i. Bagdogra 1. BHJ
ii. Bhuj 2. IXR
iii. Ranchi 3. BDQ
iv. Vadodara 4. IXB
Codes:
i ii iii iv
(A) 4 1 2 3
(B) 4 2 3 1
(C) 3 4 2 1
(D) 1 2 3 4
Answer: (A)
9. ‘Chef d’ rang” is
(A) Position in the kitchen
(B) Position in the restaurant
(C) Position in the housekeeping department
(D) Position in the front office
Answer: (B)
10. ‘Bloody Mary” and Screw driver” are

(A) Brand of liquors served in hotel bars.
(B) Classical cocktails served in hotel bars.
(C) Classical mocktails served in hotel bars.
(D) Brands of soft drinks served in hotel bars.
Answer: (B)

1. In an itinerary, the destination point used to determine the round trip fare or maximum
permitted mileage
(A) Turn around point
(B) Railing
(C) Connecting point
(D) Embarkation point
Answer: (A)
2. A measurement of revenues required by a hotel over a fixed time period after operating
expenses and taxes are deducted is known as
(A) Average room rate
(B) Cash flow
(C) Revenue
(D) Income
Answer: (B)
3. This consists of two lists of “types of journey and itinerary”. The candidate has to match an
item in one list with an item in the other.
i. One way 1. DEL -> LON – NYC -> TYO – DEL
ii. Round the World 2. DEL -> LON – NYC – CCU
iii. Open jaw 3. SXR -> DEL -> MAA
iv. Circular trip 4. BOM – DXB -> PAR -> BOM
Codes:
i ii iii iv
(A) 3 1 2 4
(B) 2 3 1 4
(C) 3 2 1 4
(D) 1 2 3 4
Answer: (A)
4. Which year is considered as a benchmark for declaring a property as heritage hotel?

(A) Before 1850
(B) 1850
(C) 1900
(D) 1950
Answer: (D)
5. On January 14, 2012 which Luxury cruise liner met with an accident near Isola de Gilio
(Italy)?
(A) Italinho Concordia
(B) Costa Concordia
(C) Galilio Romanco
(D) Francici Giovani
Answer: (B)
6. Which national is not given “Visa-on arrival” in India?
(A) Singapore
(B) New Zealand
(C) Japan
(D) Thailand
Answer: (D)
7. Service scapes refers to

(A) Natural beauty
(B) Physical beauty
(C) Sense of place
(D) Quality gap
Answer: (B)
8. To distinguish between a tourist and an excursionist what should be the duration of tour?
(A) 12 hours
(B) 18 hours
(C) 24 hours
(D) 36 hours
Answer: (C)
9. In Tourism Multiplier, which of the following is not considered as ‘tourist spending’?

(A) Direct spending
(B) Indirect spending
(C) Induced spending
(D) Demonstrative spending
Answer: (D)
10. A system of calculating international fares based on the maximum permitted mileage
between two points
(A) Mileage control
(B) Mileage method
(C) Maximum permitted mileage
(D) Fare construction
Answer: (B)
1. Where is the Leonardo Da Vinci Airport?
(A) Rome
(B) Paris
(C) Lisbon
(D) Madrid
Answer: (A)
2. What is sagarmatha?
(A) National Park
(B) Brahmaputra river
(C) Mount Everest
(D) An Island
Answer: (C)
3. What is the IATA code of Port Blair?

(A) IX B
(B) PBR
(C) IX Z
(D) PRT
Answer: (C)
4. Khajuraho dance festival is organised every year in the

(A) First week of November
(B) First week of December
(C) First week of January
(D) First week of February
Answer: (D)
5. Which are the world heritage sites?
(a) Sanchi Stupa
(b) Hampi monuments
(c) Brihadhishwara temple
(d) Golconda Fort
(A) (a), (b), (c) are correct.

(B) (a), (b) are correct.
(C) None are correct.
(D) All are correct.
Answer: (A)
6. Which is not a Jain Pilgrimage Centre?

(A) Palitana
(B) Pavapuri
(C) Parsvanath
(D) Panchmarhi
Answer: (D)
7. Which is not a skiing resort?

(A) Shimla
(B) Auli
(C) Manali
(D) Gulmarg
Answer: (A)
8. Which pass lies enroute to Leh?

(A) Shipki la
(B) Nathu la
(C) Zozila
(D) Bom di la
Answer: (C)
9. Identify the balloonist who made world record of 69,000 ft ascend?
(A) Steve Fossett
(B) Bran Johnson
(C) Amundson
(D) Vijaypat Singhania
Answer: (D)
10. Which year was celebrated as centenary year of Indian Civil Aviation?
(A) 2009
(B) 2010
(C) 2011
(D) 2012
Answer: (C)

1. The first Oberoi hotel is located at
(A) Kolkata
(B) Mumbai
(C) Shimla
(D) Nainital
Answer: (C)
2. This consists of two lists of names of cuisines and the region connected, the candidate has
to match an item in one list with an item in the other:
(Cuisines) (Regions)
i. Chettinadu 1. Karnataka
ii. Udupi 2. Karaikudi
iii. Moppila 3. Malabar
iv. Awadh 4. Lucknow
Codes:
i ii iii iv
(A) 1 2 3 4 (C) 2 1 3 4
(B) 3 4 2 1 (D) 4 3 1 2 Answer: (C)
3. During which plan period “Tourism” was awarded the status of an Industry?
(A) 5th Five Year Plan
(B) 6th Five Year Plan
(C) 7th Five Year Plan
(D) 8th Five Year Plan
Answer: (C)
4. In which year the Government of India introduced National Action Plan?

(A) 1982
(B) 1988
(C) 1992
(D) 2002
Answer: (C)
5. Who is the first Director General of Tourism?

(A) Somnath Chibb
(B) M.P. Bezbaruah
(C) S.K. Mishra
(D) L.K. Jha
Answer: (A)
6. Which destination is not covered by the “Maharaja Express”?

(A) Gaya
(B) Varanasi
(C) Allahabad
(D) Khajuraho
Answer: (C)
7. Which State/Union Territory has the largest number of wild life sanctuaries?
(A) Madhya Pradesh
(B) Andaman and Nicobar Islands
(C) Karnataka
(D) Assam
Answer: (B)
8. Where is the highest Golf Course in the world located?
(A) Darjeeling
(B) Gulmarg
(C) Almora
(D) Nainital
Answer: (B)
9. Assertion (A): The interaction between tourists and the host community can be one of the
factors that may affect a community.
Reason (R): As the tourists may not be sensitive to local customs, tradition and standards.
(A) Both (A) and (R) are true.

(B) Both (A) and (R) are true, but (R) is not the correct explanation.
(C) (A) is true, but (R) is false.
(D) (A) is false, but (R) is true.
Answer: (A)
10. Assertion (A): The bed-and-breakfast (B & B) concept began where a family would open
their home to traveller.
Reason (R): The successful B & B operators are those providing guests with same positive
experience again and again.

Answer: (A)
1. Which of the following sequential itineraries is/are correct?
I. Honolulu -> Tokyo -> Vancouver -> Oslo
II. Los Angeles -> Washington DC -> Paris -> Dubai
III. Rio de Janeiro -> Cape Town ->Mauritius ->Singapore
IV. Dubai -> Colombo -> Singapore -> Yangon
Codes:
(A) None are correct
(B) II, III are correct
(C) I & IV are correct
(D) All are correct
Answer: (B)
2. This consists of two lists of types of journey and itinerary. The candidate has to match an
item in one list with an item in the other
a. Round the World 1. BOM -> CCU -> PAT -> IXU
b. One Way 2. DEL -> JAI -> BOM -> BLR
c. Open Jaw 3. DEL -> KHI -> DXB -> DEL
d. Circular trip 4. DEL -> PAR -> WAS -> TYO -> DEL
Codes:
a b c d
(A) 4 2 1 3
(B) 4 1 2 3
(C) 3 1 2 4
(D) 1 2 3 4
Answer: (A)
3. Assertion (A): Beach Tourism is popular among all types of tourism.

Reason (R): Beach Tourism is a good combination of adventure and leisure activities.
Answer: (A)
4. This consists of two lists of Natural Vegetation and Wild Life Sanctuaries/National Parks.
The candidate has to match an item in one list with an item in the other.
(Types of Natural Vegetation) (Name of Wild Life Sanctuaries/ National Parks)
a. Tidal forest 1. Sunder ban
b. Alpine forest 2. Dachigam
c. Evergreen forest 3. Manas
d. Tropical Deciduous forest 4. Mudumalai
Codes:
abcd
(A) 2 3 4 1
(B) 1 2 3 4
(C) 2 3 1 4
(D) 1 3 2 4
Answer: (B)
5. If a mountaineer ascends a mountain at fast speed, he may suffer Acute Mountain

Sickness due to
I. Low Air Pressure
II. Poor Visibility
III. Poor Digestion
IV. Poor Acclimatization
(A) I, II & III are correct.

(B) I & II are correct.
(C) I & IV are correct.
Answer: (C)
6. Which of the following are biosphere reserves?

I. Nanda Devi
II. Nilgiri
III. Simlipal
IV. Dudhwa
Answer: (A)
7. The list consists of two lists of folk dances and their places. The candidate has to match an
item in one list with an item in the other:
(Folk Dance) (State)
a. Giddha 1. Assam
b. Lavani 2. Punjab
c. Jatra 3. Maharashtra
d. Bihu 4. West Bengal
Codes:
abcd
(A) 1 2 3 4
(B) 2 3 4 1
(C) 2 4 3 1
(D) 3 4 2 1
Answer: (B)
8. Identify the sequence of the four Indian hotel chains according to the year of their
establishment.
I. Lemon tree group of hotels
II. Oberoi group of hotels
III. Welcome group hotels
IV. Taj group hotels
(A) III, II, IV, I
(B) II, III, I, IV
(C) IV, II, III, I
(D) I, III, II, IV
Answer: (C)
9. Identify the Indian “Café” brand originated from the State of Karnataka competing with
the international coffee chains.
(A) Costa Coffee
(B) Coffee Café Day
(C) Barista
(D) Star Bucks
Answer: (B)
10. Arrange the following according to the hierarchy using the code given below:
I. Commis I
II. Executive chef
III. Sous chef
IV. Chef d’ partie
Codes:
(A) IV, III, I, II
(B) III, IV, II, I
(C) I, II, III, IV
(D) II, III, IV, I
Answer: (D)

1. Assertion (A): Air India is facing a huge loss of Rs. 64,000 crores.
Reason (R): It has a very large number of employees.
Answer: (B)
2. Assertion (A): Daylight saving time is advancement of standard time by one hour.
Reason (R): All countries located in high latitudes follow daylight saving time concept.
Answer: (C)
3. “DND” is a sign to indicate

(A) Do Not Disturb
(B) Door to Door
(C) Double Income No Kids
(D) Do and Done
Answer: (A)
4. Assertion (A): The desire to learn from and experience other cultures heightened
awareness of the educational benefits to be gained from travel which led to the Grand Tour
era.
Reason (R): Reports of Marco Polo’s travels and adventures continued to heighten interest in
travel and trade.
Answer: (B)
5. This consists of two lists of the milestones and the development of tourism. The candidate
has to match an item in one list with an item in the other.
List – I (Milestones) List – II (Development of Tourism)
1. Shang dynasties established trade routes to distant
a. 1760 BC to 1027 BC locations throughout the Far East.
2. Greeks developed common language, currency and
travel services resulting in the emerge of city states which
b. 1100 BC to 800 BC became destinations.
3. Phoenicians developed large sailing fleets for trade and
c. 900 BC to 200 BC travel throughout their empire.
4. Romans improved roads, legal system, and inns to
further travel for commerce, adventure and pleasure.
d. 500 BC to AD 300
Codes:
abcd
(A) 1 2 3 4
(B) 4 3 2 1
(C) 1 3 2 4
(D) 2 4 3 1
Answer: (C)
6. Assertion (A): The level of tourism interest and activity in a specific area often depends on
a combination of both physical and human geography that come together, making certain
locations more attractive than others.
Reason (R): Climate also influences the level and type of tourism activity.
Answer: (B)
7. Government of India conducts national level hospitality training under the ambit of
(A) National Council for Hotel Management and Catering Technology.
(B) Federation of Hotel and Restaurant Association of India.
(C) Central Board of Vocational and Secondary Education.
(D) Indian Institute of Hotel Management.
Answer: (A)
8. Which one of the following is correctly stated?

(A) Tajmahal Palace Hotels and Resorts are first LEED certified hotel in India.
(B) Vivanta by Taj are the first LEED certified hotel in India.
(C) ITC Gardinea hotel is the first LEED certified hotel in India.
(D) Trident hotel of Oberois is the first LEED certified hotel in India.
Answer: (C)
9. This consists of two lists of the Tax and the Explanations. The candidate has to match an
item in one list with an item in the other.
List – I (Name of Tax) List – II (Explanation for Taxes Collected)
1. A fee assessed by the Central Government to defray
a. Air Transport Tax customs operations at gateway airports.
b. International 2. A charge imposed by an Airport authority to fund an
Departure Tax improvement of the infrastructure.
c. Customer User Fee 3. A Central tax applied to air transportation within India.
4. A tax assessed by the Indian Government from
d. Passenger Facility passengers who depart from India to an international
Charge destination
Codes:
abcd
(A) 3 2 1 4
(B) 1 2 4 3
(C) 3 4 1 2
(D) 1 4 3 2
Answer: (C)
10. The fares that must be purchased in advance of the departure date and require travel to
originate and terminate at the same point is known as
(A) Individual fare
(B) Group fare
(C) Excursion fare
(D) Transit fare
Answer: (C)

1. Tourists’ behaviour suggested by Cohen in 1979 as
(A) Institutional and Non- Institutional
(B) Venturesome and Pleasure seeker
(C) Impassive and self-confident
(D) Explorer and Drifter
Answer: (A)
2. A car rental site located near the Airport terminal but not directly on the premises of the
Airport is called
(A) Drop off point
(B) Pick up point
(C) Off-premises location
(D) Airport terminal
Answer: (C)
3. A ‘pass’ entitling the holder to unlimited rail travel throughout England, Scotland and
Wales is known as
(A) Eurail ‘pass’
(B) Britrail ‘pass’
(C) Indrail ‘pass’ (D) Travel ‘passes Answer: (B)
4. The DND cards in a maid’s trolley belong to
(A) Bathroom supplies
(B) Guestroom amenities
(C) Linen supplies
(D) Room service supplies
Answer: (B)
5. Name the under liner cloth used on a restaurant table.

(A) Slip cloth
(B) Demask
(C) Serviette
(D) Baize cloth
Answer: (A)
6. ARR is the term used in hotel industry for identifying

(A) Average Revenue Rate
(B) Average Rack Rate
(C) Average Room Revenue
(D) Actual Room Rate
Answer: (C)
7. Which places are covered by “the palace on wheels”?

(a) Jaipur
(b) Udaipur
(c) Jodhpur
(d) Agra
(A) (a), (b), (c) are correct.

(B) (b), (c), (d) are correct.
(C) (a), (b) are correct.
Answer: (D)
8. In how many countries ‘Schengen Visa’ is valid?

(A) 17
(B) 18 (C) 22 (D) 25 Answer: (D)
9. Who is the youngest Indian mountaineer to climb Mt. Everest till 2011?
(A) A.B. Vajpai
(B) ArjunVajpai
(C) Arjuna Singh Negi
(D) Santosh Yadav
Answer: (B)
10. Which is the longest train service in India?

(A) Him Sagar Express
(B) Kerala Express
(C) Vivek Express
(D) Varanasi Chennai Express
Answer: (C)

1. Which hill station is not served by Toy Train?
(A) Darjeeling
(B) Coonoor
(C) Mount Abu
(D) Matheran
Answer: (C)
2. Where is the Mousoleum of Emperor Akbar?

(A) Sikandra
(B) Lahore
(C) Delhi
(D) Fatehpur Sikri
Answer: (A)
3. What is the Phobia (fear) of travel?

(A) Tachophobia
(B) Acrophobia
(C) Hodophobia
(D) Androphobia Answer: (C)
4. Which is not a major seaport on Eastern Coast of India?
(A) Paradip
(B) Visakhapatnam
(C) Ennor
(D) Puri
Answer: (D)
5. Which one of the following is not a classical dance?

(A) Yakshagana
(B) Mohiniattam
(C) Kuchipudi
(D) Manipuri
Answer: (A)
6. The world celebrated the 150th birth anniversary of the creative genius of Bengal in 2011.
(A) Ramakrishna Paramahamsa
(B) Rabindranath Tagore
(C) Sharat Chandra Chattopadhyay
(D) Eswar Chandra Vidhyasagar
Answer: (B)
7. Arunachalesvara temple is considered as one of the oldest and longest temple in the world
and is situated in
(A) Tiruvannamalai
(B) Tiruvananthapuram
(C) Tiruchirapalli
(D) Tirupati
Answer: (A)
8. This consists of two lists of historical monuments / sculptures and places. The candidate
(i) Arjuna’s Penance (Longest Bas relief) (1) Fatehpur Sikri
(ii) Buland Darwaja (2) Elephanta Caves
(iii) Statue of Trimurti (3) Mamallapuram
(iv) Statue of Bahubali (4) Sravanabelagola
Codes:
(i) (ii) (iii) (iv)
(A) (3) (1) (2) (4)
(B) (4) (1) (3) (2)
(C) (3) (2) (1) (4)
(D) (1) (3) (2) (4)
Answer: (A)
9. The largest Tiger reserve ‘Nagarjuna- Srisailam’ Tiger reserve is located in

(A) Tamil Nadu
(B) Karnataka
(C) Andhra Pradesh
(D) Kerala
Answer: (C)
10. A three letter code designating the type of aircraft used for passenger flight or cargo
transport is known as
(A) Hub code
(B) Carrier code
(C) Equipment code
(D) Airline code
Answer: (C)

1. Assertion (A): Outbound Tourism is double than inbound tourism in India.
Reason (R): The competitive pricing strategies of tour operators make the foreign tours
attractive and affordable.
Answer: (B)
2. This consists of two lists of the Milestones and the development of Tourism. The candidate
has to match an item in one list with an item in the other
List-I (Milestones) List-II (Development of Tourism)
(1) Grand tour era made travel a status symbol for wealthy
individuals seeking to experience cultures of the civilized
(i) A.D.1275 world.
(2) Marco Polo’s travels throughout the far East began to
(ii) 14th to 16th centuries heighten interest in travel and trade
(3) Industrial revolution gives rise to technological
(iii) A.D. 1613 to 1785 advances making travel and trade more efficient
(4) Trade routes developed as commercial activities grow
(iv) 18th to 19th centuries and merchants ventured into new territories
Code:
(i) (ii) (iii) (iv)
(A) (3) (1) (2) (4)
(B) (1) (3) (2) (4)
(C) (2) (4) (1) (3)
(D) (4) (3) (1) (2)
Answer: (C)
3. Which one of the following statement is correct?

(A) Namakarana is a simple ritual for naming the child
(B) Upanayana is a ceremony of the first tonsure to the child.
(C) Chaula is the thread-giving ceremony to the child.
(D) Annaprasana is the ceremony to uphold vows.
Answer: (A)
4. This consists of two lists of names of Sanctuaries and States, the candidate has to match an
item in List – I with an item in the other.
List-I List-II
(Name of Sanctuary) (Name of State)
(i) Radhanagari (1) Maharashtra
(ii) Jaladpara (2) Assam
(iii) Betla (3) Jharkhand
(iv) Manas (4) West Bengal
Code:
(i) (ii) (iii) (iv)
(A) (1) (4) (3) (2)
(B) (4) (2) (1) (3)
(C) (3) (2) (1) (4)
(D) (4) (1) (3) (2)
Answer: (A)
5. Arrange the following monuments in order in which they appeared.

Use the code given below:
I. Charminar
II. Agra Fort
III St George Fort
IV. Golden Temple
Codes
(A) IV, III, II, I
(B) II, I, III, IV
(C) III, IV, I, II
(D) I, II, III, IV
Answer: (B)
6. Which one of the following statement is not correct?

(A) The temple of Mahadeo is situated in Kashmir
(B) The Jwala Devi temple is in Himachal Pradesh
(C) The Chitrakut temple is in Madhya Pradesh
(D) The Rameshvara temple is on an island between India and Sri Lanka.
Answer: (A)

(A) Ganesh Chaturthi is a very popular festival in Andhra Pradesh
(B) Durga Puja is specially celebrated in Tamil Nadu
(C) Onam is the biggest festival of Kerala.
(D) Pongal festival is celebrated in Karnataka.
Answer: (C)
8. This consists of two lists temples and locations and the candidate has to match an item in
one list with an item in the other
List-I List-II
(Name of Temples) (Name of Places)
(i) Sri Krishna (1) Dwarka
(ii) Sri Jagannath (2) Udupi
(iii) Shri Vitthala (3) Puri
(iv) Ranchhor Dasji (4) Pandharpur
Code:
(i) (ii) (iii) (iv)
(A) (2) (3) (1) (4)
(B) (2) (3) (4) (1)
(C) (2) (4) (1) (3)
(D) (2) (1) (4) (3)
Answer: (B)

(A) Buddha attained Mahaparinirvana at Sarnath
(B) Buddha was born in Kusinagara
(C) Buddha attainted enlightment in Bodhgaya
(D) Buddha delivered his first sermon in Lubinivana
Answer: (C)
10. Assertion (A): No permanent structure can be erected upto 100 metres from the high tide
line.
Reason (R): The Coastal Zone Regulation Act (CRZ) 2011 is responsible for conservation of
coastal area.
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
(C) (A) is true but (R) is false.
(D) (A) is false but (R) is true.
Answer: (A)

1. Identify the correct match:

List-I List-I
(i) ITC (1) International Air Transport Association
(ii) IATA (2) Travel Agent Association of India
(iii) IATO (3) Indian Association of Tour Operators
(iv) TAAI (4) Inclusive Tours by Charter
Code:
(i) (ii) (iii) (iv)
(A) (1) (3) (2) (4)
(B) (4) (1) (3) (2)
(C) (2) (4) (1) (3)
(D) (3) (2) (4) (1)
Answer: (B)
2. “Aspect Impact Analysis” is conducted in hotels to

(A) Understand the damages caused by pollution
(B) Understand the further impact that may cause to the environment by pollution
(C) Understand the precaution taken to prevent the environment pollutio
(D) Understand the impact of pollution on hotel employees
Answer: (C)
3. Identify an International franchise hotel chain

(A) Taj Group
(B) ITC Welcome Group
(C) Marriots
(D) Lemon tree
Answer: (C)
4. “ASDL” (Assymetric Digital Subscriber Lines) will enable the

(A) E-commerce without communication
(B) Resort accommodations, security scanning, passport controls much easier
(C) E-Commerce in real time with interaction there by avoiding the need for travelling
(D) Provide information about destination facilities, infrastructure and transport options.
Answer: (C)
5. “Table d’ hot” is a term related to

(A) Varied buffet services
(B) Fixed number of items in a menu
(C) Choice of items in a menu
(D) Options for guest to prepare their own menu
Answer: (B)
6. Which one is an example of non-marketing trade barrier in tourism marketing?

(A) Cultural barriers
(B) Socio-political barriers
(C) Environmental barriers
(D) Technological barriers
Answer: (B)
7. Which of the segmentation method is based on behavioural correlate?

(A) Demographical Segmentation
(B) Psychographical segmentation
(C) Benefit sought segmentation
(D) Usage segmentation
Answer: (D)
8. Incredible India campaign is an advertising campaign where the copy of the theme is
based on
(A) Testimonial evidence
(B) Rationality of offer
(C) Social campaign
(D) Anti-fear campaign
Answer: (A)
9. Marketing information system consists of

I. Analytical Marketing System
II. Internal-record System
III. Marketing Research System
IV. Marketing Intelligence System
(A) I and II
(B) II and III
(C) I, II and IV
(D) II and IV
Answer: (D)
10. ‘Make my trip.com’ is an example of
(A) Infomediary
(B) Intermediary
(C) Direct marketing company
(D) Aggregator
Answer: (D)

1. Dates representing a period of high demand, during which a particular fare is invalid
(A) Booking dates
(B) Valid dates
(C) Back out dates
(D) Invalid dates
Answer: (C)
2. The segment of the business market that includes employees of governments, schools,
hospitals etc.
(A) Corporate Travel
(B) Affinity Travel
(C) Institutional Travel
(D) All inclusive Travel
Answer: (C)
3. A unit of measurement determined when one passenger travels miles on a transportation

by Air carrier
(A) Carbon Miles
(B) Passenger Kilometers
(C) Passenger Mile
(D) Transportation Miles
Answer: (C)
4. This list consists of two lists of names of Sanctuaries and States, the candidate has to
match an item in the List-I with Item in the other.
(Name of Sanctuary) (Name of State)
a. Radhanagari 1. Maharashtra
b. Jaladpara 2. Assam
c. Betla 3. Jharkhand
d. Manas 4. West Bengal
Codes:
abcd
(A) 1 4 3 2
(B) 4 2 1 3
(C) 3 2 1 4
(D) 4 1 3 2
Answer: (A)
5. This consists of two lists of names of Dynasties and names of Temples. The candidate has
to match an item in the List-I with an item in the List-II.
(Name of Dynasty) (Name of the Temple)
a. Early Chalukyan 1. Hazararama
b. Hoysala 2. Vaikuntha Perumal
c. Pallava 3. Chinnakesava
d. Vijayanagara 4. Papanatha
Codes:
abcd
(A) 3 4 2 1
(B) 4 2 1 3
(C) 4 3 2 1
(D) 2 1 3
Answer: (C)
6. Employees who work at Airport for booking reservations, weighting and checking luggage,
and issuing tickets are known as
(A) Traffic Assistant
(B) Airport Agent
(C) Ground Staff
(D) Airport Assistant
Answer: (C)
7. A package tour that includes the services of a tour representative accompanied at each
destination
(A) Excursion tour
(B) Escorted tour
(C) Hosted tour
(D) Minimum tour
Answer: (B)
8. Any package tour including two or more components such as airfare and accommodation
designed for a specific client is known as
(A) Free Individual Travel
(B) Group Inclusive Travel
(C) Leisure Travel
(D) Corporate Travel
Answer: (A)
9. A document issued by a travel agency or vendor authorizing transportation or some other

travel service to a specified person.
(A) Amenities voucher
(B) Miscellaneous charges order
(C) Voucher
(D) Saver passes
Answer: (B)
10. This consists of two lists of terms and statements and the candidate has to match an item
in one list with an item in the other.
List - I List - II
a. Bottom up approach 1. Formulation of policy with inputs from beneficiaries.
b. Top down approach 2. Mandate for developments in all sectors.
3. Setting up of policy framework with expert knowledge of
c. Participative approach policy makers.
4. Creation of the blue print of the policy with the support
d. Inclusive approach of policy makers, planners and local community.
Codes:
abcd
(A) 2 1 4 3 (B) 1 4 3 2 (C) 1 3 4 2 (D) 4 2 1 3
Answer: (C)
1. Assertion (A): Travel agents are now reinventing themselves as consultants.
Reason (R): The development of technology has automated many functions of travel agent.
(A) Both (A) and (R) are correct.
(B) Both (A) and (R) are correct, but(R) is not the correct explanation.
Answer: (A)
2. Which amongst the following is not a water bird sanctuary?

(A) Nal Sarovar near Ahmedabad
(B) Point Callimere in Tamil Nadu
(C) Bharatpur in Rajasthan
(D) Karnala near Mumbai
Answer: (D)
3. Which city in India is famous for the Dussehra Festival?

(A) Mumbai
(B) Chennai
(C) Mysore
(D) New Delhi
Answer: (C)
4. This consists of two lists of the gardens and their locations. The candidate has to match an
List-I List-II
(Garden) (Location)
(i) Jubilee Park (1) Chandigarh
(ii) Shalimar Bagh (2) Kodaikanal
(iii) Bryant Park (3) Jamshedpur
(iv) Rock Garden (4) Srinagar
Code:
(i) (ii) (iii) (iv)
(A) (2) (3) (4) (1)
(B) (4) (1) (2) (3)
(C) (3) (4) (2) (1)
(D) (1) (2) (3) (4)
Answer: (C)
5. For practicising ‘Aero Sports’ at a place, there is need of

I. Ascending Column of air
II. Low Air Pressure
III. Wind Direction
IV. High Air Pressure
(A) I, II, III are correct
(B) II & III are correct
(C) I & II are correct
(D) All are correct
Answer: (A)
6. Which islands are opened for foreign tourists among the Lakshadweep island group?
I. Bangaram
II. Kadmat
III. Minicoy
IV. Androt
(A) I, II, III are correct
(B) II, III are correct
(C) I, II are correct
(D) All are correct
Answer: (C)
7. This consists of two lists of National Parks / Wild Life Sanctuaries and nearest towns. The
candidate has to match an item in one list with an item in the other.
List-I List-II
(National Parks /
Wild life Sanctuaries) (Nearest Town)
(i) Jim Corbett (1) Mysore
(ii) Rajaji (2) Jaipur
(iii) Sariska (3) Ram Nagar
(iv) Kabini (4) Haridwar
Code:
(i) (ii) (iii) (iv)
(A) (3) (2) (4) (1)
(B) (3) (4) (2) (1)
(C) (2) (3) (4) (2)
(D) (3) (4) (2) (1)
Answer: (B)
8. Assertion (A): All Indian Airports have Red and Green Channel
Reason (R): Tourists with valuable articles should go through Red channel.
(B) Both (A) and (R) are true but (R) is not the correct explanation of (A).
Answer: (D)
9. Calculate the flying time if a flight leaves Chennai (+05.30 hrs) at 8.55 hrs on Monday and
arrives Hong Kong (+08.00 hrs) at 16.55 hrs on Monday.
(A) 5.30 hrs
(B) 4.30 hrs
(C) 6.30 hrs
(D) 7.30 hrs
Answer: (A)
10. If a person purchases a ticket in Frankfurt and starts his journey from Frankfurt
International Airport, it is a transaction
(A) SITI
(B) SOTI
(C) SITO
(D) SOTO
Answer: (A)

1. The implementation of the principles of sustainable tourism stipulated by the UNWTO are
the responsibilities of
(A) The Central Government
(B) The District Administration
(C) The State Government
(D) The Non-governmental Organisation
Answer: (B)
2. The Shri Mata Vaishno Devi Shrine is one of the well-known “Shakti” Sites in Jammu
Kashmir and is managed
(A) Jointly by State and Central Government
(B) By State Government and the Shrine Board
(C) By Autonomous Board
(D) By District Administration
Answer: (C)
3. The gap in the national tourism policy can be minimized if

I. Evaluation of short comings of past policies is carried out
II. Feasibility study with focus on positive and negative impacts of policy implementations.
III. Centralized and controlled approaches are eliminated.
IV. Views of Political Leaders are considered for implementation
(A) I, II and III are correct
(B) I and II are correct
(C) II and III are correct
(D) I and III are correct
Answer: (A)
4. Indicate which of the following item(s) are liabilities:

I. Interest owned by a hotel on loan.
II. Interest owed to the hotel forlate payments.
III. Account receivable
IV. A building owned by the hotel.
(A) I
(B) II and III
C) I and III
(D) I, II and IV Answer: (C)
5. Which was the year that the first systematic definition of tourist was defined at the WTO
Conference at Rome?
(A) 1972
(B) 1987
(C) 1980
(D) 1963
Answer: (D)
6. Which one of the following Commissions first defined tourists in the U.S.A. in 1973?
(A) National Travel, Recreational Review Commission
(B) National Tourism Statistics and Compilation Commission
(C) National Tourism Resource and Review Commission
(D) National Travel Research and Review Commission
Answer: (C)
7. The Government of India has adopted the definition of tourism from the
(A) United Nations World Tourism Organisation
(B) World Tourism and Travel Councils
(C) United Nations Statistical Commission
(D) Pacific Area Travel Associations
Answer: (C)
8. ‘Life of Pi’ is related to

(A) Film to promote tourism in India
(B) Film to promote tourism in Nagaland
(C) Film to promote tourism in Myanmar
(D) Film to promote tourism in China
Answer: (D)
9. M.T.A. stands for

(A) Medical Tourist Association
(B) Medical Tourism Association
(C) Medical Travel Association
(D) Medical Treatment Abroad Association
Answer: (B)
10. This consists of two lists of place and institutions and the candidate has to match an item
in one list with an item in the other:
List – I (Place) List – II (Institution)
i. Uttarkashi 1. Jawahar Institute of Mountaineering
ii. Darjeeling 2. Atal Bihari Vajpai Institute of Mountaineering and Allied Sports
iii. Pahalgam 3. Himalayan Institute of Mountaineering
iv. Manali 4. Nehru Institute of Mountaineering
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (2) (1) (4) (3)
(C) (3) (4) (2) (1)
(D) (4) (3) (1) (2
Answer: (D)

1. This consists of two lists of tourism system and their significances

List-I List-II
(Contributor) (Model)
(i) Leiper (1) Economical components of tourism
(ii) Gunn (2) Psychological factors
(iii) Mill and Morrison (3) Geographical components of tourism
(iv) Murphy (4) External environment model
Code:
(i) (ii) (iii) (iv)
(A) (1) (3) (2) (4)
(B) (3) (4) (1) (2)
(C) (2) (1) (3) (4)
(D) (4) (2) (3) (1)
Answer: (B)
2. The 2002 National Tourism Policy of India was formulated with the representation from
I. National and regional trade associations.
II. Noted social activists and environmentalists.
III. Senior officers from various ministries of Government of India.
IV. Members of the Community around the destinations.
(A) I and III are correct.
(B) II and III are correct.
(C) I, II and III are correct.
(D) I and II are correct.
Answer: (C)
3. American Plan, European plan, Modified American Plan and Continental Plan are the
(A) package developed by tour operators.
(B) Room tariff package developed by hoteliers.
(C) Food and transport package developed by travel agents.
(D) Travel package developed by the airlines.
Answer: (B)
4. “CVGR” is a terminology used in accommodation sector to indicate

(A) Cumulative Variable Gross Ratio
(B) Company Variable Group Ratio
(C) Company Volume Group Register
(D) Company Volume Group Reservation
Answer: (D)
5. Assertion (A): Creating sub brands technique that was developed in the hotel groups /
chains for attracting various tourist segments.
Reason (R): “Fortune” and “Vivanta” are the budget category hotels of Welcome group and
Taj group of hotels.
Answer: (A)
6. Assertion (A): Cocktails and mock tails are included in the bar menu to create variety and
choices in the bar menu.
Reason (R): Cocktails and mock tails are included in the bar menu for alcoholic and non-
alcoholic guests.
Answer: (A)
7. Classification of hotels are the carried out by

(A) Department of Tourism, Government of India
(B) Federation of Hotel and Restaurant Association of India.
(C) India Tourism Development Corporation
(D) State Department of Tourism
Answer: (A)
8. The ‘European Plan’ in hotels includes

(A) Room tariff which excludes meals
(B) Room tariff which includes meals
(C) Room tariff which includes breakfast
(D) Room tariff which includes lunch or dinner
Answer: (C)
9. This consists of two lists of holidays and package concept. The candidate has to match an
item in one list with an item in the other
List-I List-II
(i) Welcome break (1) Time share concept
(ii) Mahindra holidays (2) Accommodation package
(iii) Palace on wheels (3) Cox and Kings
(iv) DuniyaDekho (4) RTDC & Indian railway
Code:
(i) (ii) (iii) (iv)
(A) (2) (1) (4) (3)
(B) (1) (3) (2) (4)
(C) (3) (4) (1) (2
(D) (4) (2) (3) (1)
Answer: (A)
10. In tourism marketing “Destination facilities” consider to be an element of
(A) Core benefit
(B) Generic product
(C) Expected product
(D) Augmented product
Answer: (B)

1. Identify the odd one from the following:
(A) Ross Island
(B) Viper Island
(C) Havelock Island
(D) Kavaratti Island
Answer: (D)
2. Padmanabhapuram Palace is located in the State of

(A) Tamil Nadu
(B) Kerala
(C) Andhra Pradesh
(D) Karnataka
Answer: (A)
3. This consists of two lists of statements and terms. The candidate has to match an item in
List – I (Term) List – II (Statements)
1. Provide straight line of counters containing a variety of
hot and cold dishes. The counters are segregated according
to the type of dishes offered – hot, cold, appetizers, soups,
i. Bistro bread, sandwiches, entrees, salads.
2. Formal restaurant serves drinks, single dishes and other
ii. Brasserie meals one can have just a drink or coffee.
3. Small restaurant that serves simple moderately priced
meals and wine. Braised meats usually served. Service is
iii. Coffee shop informal and quick may not have a printed menu.
4. Restaurant that mainly serves snacks and beverages 24
iv. Cafeteria hours a day, however it may serve all the three meals.
Codes:
(i) (ii) (iii) (iv)
(A) (3) (2) (4) (1)
(B) (2) (1) (3) (4)
(C) (1) (3) (2) (4)
(D) (4) (1) (3) (2)
Answer: (A)
4. “Franchise Agreement” for a restaurant is

(A) an authorization given for making, transporting and serving prepared food.
(B) an agreement based on trade by buyers and sellers.
(C) an authorization given by one company to another to sell its unique product and services.
(D) a management tool used to reward employees working in a restaurant for achieving
goals.
Answer: (C)
5. ‘Silver Service’ is implemented in a

(A) Fast food outlet
(B) Coffee shop
(C) Fine dining restaurant
(D) Carvery
Answer: (C)
6. Which one of the following is an example of commercial non-residential catering outlet?

(A) Motel
(B) Coffee shop
(C) Hotel
(D) Resort
Answer: (B)
7. Gueridon service is a
(A) Provision of accommodation and meals for a certain number of days to promote sales.
(B) Set of fixed menus for a set period, which are repeated for a particular period
(C) Form of food service provided by restaurants using a trolley equiped to prepare, cook and
serve food in direct view of the guests.
(D) Is a method of serving food with spoon and fork from the left hand side of the guest.
Answer: (C)
8. According to Hindu mythology, which land was created by the axe of Lord Parshurama?
(A) Gujarat
(B) Goa
(C) Kerala
(D) Rameshwaram
Answer: (C)
9. The maximum dimensions (the sum of the three dimensions) of all carry on baggage
should not exceed
(A) 115 cm
(B) 105 cm
(C) 125 cm
(D) 85 cm
Answer: (A)
10. Calculate the flying time if a flight leaves Bangkok (+0700 hrs) at 0040 hrs and arrives
Budapest (+0200 hrs) at 0615 hrs.
(A) 08.25 hrs
(B) 12.45 hrs
(C) 10.35 hrs
(D) 14.25 hrs
Answer: (C)

1. A Central Tourist Advisory Committee in India was constituted in the year
(A) 1950
(B) 1960
(C) 1970
(D) 1980
Answer: (A)
2. The Department of Tourism (Government of India) under the Ministry of Transport

and Communication was created in the year
(A) 1948
(B) 1958
(C) 1968
(D) 1978
Answer: (B)
3. In which Five Year Plan, no funds were allocated for Tourism Development in Indi?
(A) First
(B) Third
(C) Fifth
(D) Sixth
Answer: (A)
4. For the creation of accommodation, transportation and recreational facilities at key tourist
centres, separate funds were allocated under which Five Year Plan of India?
(A) First Five Year Plan
(B) Second Five Year Plan
(C) Third Five Year Plan
(D) Fourth Five Year Plan
Answer: (B)
5. Tourism was accorded the status of an industry in which Five Year Plan of India?
(A) Sixth
(B) Seventh
(C) Eighth
(D) Ninth
Answer: (B)
6. The Tourism Finance Corporation of India was established in the year

(A) 1985
(B) 1986
(C) 1987
(D) 1989
Answer: (D)
7. Exchange of ‘interest obligations between two parties” refers

(A) Interest swaps
(B) Currency swaps
(C) Currency option
(D) Interest rate futures
Answer: (A)
8. Tactical Planning refers to

(A) Short range planning
(B) Emphasizes current operations planning
(C) Planning for one year or less
(D) All of the above
Answer: (D)
9. Mr. Hector Ceballos-Lascurain is credited for coining which term?

(A) Ecotourism
(B) Nature tourism
(C) Sustainable tourism
(D) Sex tourism
Answer: (A)
10. The trail blazing research publication “Tourism Ecotourism and Protection areas” was
published in 1996 by
(A) U.N. World Tourism Organisation
(B) World Conservation Union
(C) World Conservation Organisation
(D) World Wildlife Fund
Answer: (B)
MCQs on Tourism and Tourism Management t- 17

1. Which section of waterways are declared as National Waterway?
I. Allahabad – Haldia
II. Sadia – Dhubri
III. Kottapuram – Kollam
IV. Jabalpur – Surat
(A) I, II & III are correct
(C) None of the above is correct
(D) All of the above are correct
Answer: (A)
2. Arrange the following Global Distribution Systems based on the year of its introduction:
I. SABRE
II. SMART
III. AMADEUS
IV. WORLD SPAN
(A) I, II, III, IV
(B) II, III, IV, I
(C) III, IV, I, II
(D) IV, III, II, I
Answer: (A)
3. Following countries come under IATA Traffic Conference Area – I

I. U.S.A.
II. Greenland
III. Iceland
IV. Russia
(A) I and III are correct
(B) I and II are correct
(C) III and IV are correct
(D) I and IV are correct
Answer: (B)
4. Which countries are not part of the European Union, but member of Schengen VISA?
(A) Finland and Denmark
(B) United Kingdom and Portugal
(C) Norway and Iceland
(D) Spain and Greece
Answer: (C)
5. Travel propensity is a measure of

(A) The percentage of a population engaging in tourism
(B) The ratio of day trip to overnight visits.
(C) Tourism market share of a country
(D) Frequency of travel of a population
Answer: (D)
6. Which Sea attracts over 160 million tourists a year?

(A) Mediterranean Sea
(B) Caribbean Sea
outh China Sea
(D) Caspian Sea
Answer: (A)
7. Which of the following is not a London based airport?

(A) South Hampton
(B) Heathrow
(C) Gatwick
(D) Stansted
Answer: (A)
8. “Petra” one of the seven wonders is located in

(A) Syria
(B) Lebanon
(C) Jordon
(D) Israe
Answer: (C)
9. This consists of two lists of air ports and city and the candidate has to match an item in
List – I (Airport) List – II (City)
i. Swami Vivekananda Airport 1. Ranchi
ii. Birsa Munda Airport 2. Raipur
iii. Chaudhary Charan Singh Airport 3. Varanasi
iv. Lal Bahadur Shastri Airport 4. Lucknow
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (4) (3) (2) (1)
(C) (2) (1) (4) (3)
(D) (4) (2) (1) (3)
Answer: (C)
10. Which pairs are correctly matched?

List – I (Airlines) List – II (Headquarter)
I. Cathay Pacific 1. Sharjah
II. Lufthansa 2. Cologne
III. Emirates 3. Hong Kong
IV. KLM 4. Amsterdam
Codes:
(A) I & III are correct.
(B) II & IV are correct
(C) All are correct
(D) None of them are correct
Answer: (B)

1. Which one of the following is not correctly stated?
(A) Eco tourism is an important form of nature based tourism.
(B) Eco tourism is community oriented and driven.
(C) Eco tourism is government led and private sector controlled.
(D) Eco tourism is an important form of sustainable tourism.
Answer: (C)
2. Which one of the following is correctly stated?

(A) Carrying capacity is measured on the basis of expectation of visitors
(B) Carrying capacity is measured on the basis of the perception of the visitors.
(C) Carrying capacity is carried out on the basis of facilities and amenities.
(D) Carrying capacity is estimated by taking into tourist foot falls.
Answer: (D)
3. Identify the correct sequential order of the authors given these definitions:
(a) Travelling to relatively undisturbed and uncontaminated natural areas ……… cultural
manifestations.
(b) The intricate relationship between tourists, environment and culture ……… Eco tourism.
(c) Tourism that involves travelling to relatively undisturbed natural areas ……… (Both of the
past and the present) found in these areas.
(d) Alternative tourism is an umbrella term covering a range of new forms of tourism ………
the perceived costs of mass tourism.
Authors:
1. Ceballos – Lascurian
2. Hetzer
3. UNWTO
4. Mowforth and munt
Codes:
abcd
(A) (1) (4) (3) (2)
(B) (1) (2) (3) (4)
(C) (2) (3) (4) (1)
(D) (3) (4) (1) (2)
Answer: (B)
4. Assertion (A): Inclusive tourism– an innovative concept that aims at providing ample
scope for socioeconomic development and ecological conservation there by minimizing
negative impacts and optimizing positive impacts.
Reason (R): Eradication of poverty, unemployment, malnourishment and ignorance can be
possible when tourism development is well defined and timely implemented.
(B) Both (A) and (R) are true, but(R) is not the correct explanation.
Answer: (B)
5. Assertion (A): Responsible tourism aims at promoting conservation, community

participation and sustainable development.
Reason (R): Tourism destinations are intended to enforce principles of sustainable tourism
like minimization of negative impacts, conservation of resources, equitable distribution of
tourism revenue and expansion of tourism facilities and amenities.
(B) Both (A) and (R) are true, but(R) is not the correct explanation.
Answer: (A)
6. Given below are two statements, one labelled as Assertion (A) and the other labelled as
Reason (R).
Assertion (A): Trident hotel and Ginger hotel are the budget category hotels belonged to two
major chains.
Reason (R): To provide wide range of room inventory for tourists.
Codes:
(A) (A) is correct, but (R) is wrong.
(B) Both (A) and (R) are correct.
(C) (A) is wrong, but (R) is correct.
(D) Both (A) and (R) are wrong.
Answer: (B)
7. Indian Tobacco Company, a fortune 500 Company has its diversified interest in
(A) Tobacco and real estates
(B) Hotels and agri products
(C) Automobiles and Heavy industry
(D) Travel and tour operations
Answer: (B)
8. Persons of Indian Origin (PIO) Card are not permitted if the applicant’s parents /
grandparents belonged to
I. Pakistan
II. Sri Lanka
III. Nepal
IV. Bhutan
(B) II & III are correct.
(D) All are correct. Answer: (D)
9. Which places are included in the itinerary of ‘Deccan Odyssey’ train?
I. Goa
II. Pune
III. Aurangabad
IV. Sindhudurg
(C) I & III are correct.
Answer: (D)
10. This consists of two lists of Name of Cities and Traffic Conference Areas. The Candidate
(Name of Cities) (T.C. Area)
a. Los Angles 1. III
b. Helsinki 2. II
c. Luzon city 3. I
d. Jakarta 4. III
Codes:
abcd
(A) 3 2 4 1
(B) 3 2 1 4
(C) 1 2 3 4
(D) 2 1 3 4
Answer: (A)

1. Arrange the following in the order in which they appeared. Use the code given below:
I. National Committee on Tourism
II. National Strategy for Promotion of Tourism
III. Tourism Finance Corporation
IV. National Action Plan for Tourism
Codes:
(A) IV, III, II, I
(B) I, III, IV, II
(C) II, IV, III, I
(D) I, II, III, IV
Answer: (B)
2. Which one of the following objectives of the National Tourism Policy, 2002 is to provide
impetus to the vast rural tourism attractions of India?
(A) First
(B) Third
(C) Fifth
(D) Seventh
Answer: (D)
3. Hospitality dimension of tourism is given much importance for the first time in the history
of tourism development in India in which policy?
(A) Tourism Policy 1982
(B) National Action Plan of Tourism 1992
(C) National Tourism Policy 2002
(D) National Strategy for Tourism Promotion
Answer: (C)
4. The concept of hospitality includes the following:

(A) Welcome (Swagat), Information (Suchana)
(B) Facilitation (Suvidha), Safety (Suraksha)
(C) Cooperation (Sahyog), Infrastructure development (Samrachana)
Answer: (D)
5. According to Butler, the main approaches to impact mitigation are

(A) changing the tourist type
(B) changing the resource for resistance
(C) curbing tourist numbers
(D) all of the above
Answer: (D)
6. How many times India has been elected to the Chairmanship of the Executive Council of
UNWTO?
(A) One
(B) Two
(C) Three
(D) Four
Answer: (B)
7. Japan International Cooperation Agency (JICA) has signed loan agreements to undertake
the Ajanta-Ellora Development and Conservation Project (Phase II). The loan assistance is
(A) 6887 Japanese Yen
(B) 7331 Japanese Yen
(C) 7687 Japanese Yen
(D) 8011 Japanese Yen
Answer: (B)
8. Market Development Assistance Scheme (MDA) administered by the Ministry of Tourism,

Government of India, provides financial support to approved tourism service providers for
(A) Sales cum study tour
(B) Participation in fairs/ exhibitions
(C) Publicity through printed material
Answer: (D)
9. Assertion (A): Tourism will only flourish given the appropriate conditions. It is an industry
which like any other industry requires sophisticated planning and organisation if its full
potential is to be realized.
Reason (R): This must be done with the needs of host community as a major focal point.
Answer: (A)
10. Which one of the following is not a part of the interactive planning?
I. Includes information feedback, consultation and negotiation.
II. Interaction occurs early on and throughout the planning process with full range of
stakeholders.
Codes:
(A) I is correct.
(B) II is correct.
(C) Both I and II are correct.
(D) Both I and II are wrong.
Answer: (C)

1. The percentage relationship of an organization’s sales to total industry sales referred as
(A) Market share
(B) Profit maximization
(C) Target rate of return
(D) Direct response sales
Answer: (A)
2. Which one of the following pairs is not correctly matched?

(A) It is one of the theory of motivation – Behavioural theory
(B) It is a strategy to differentiate products and companies – Branding
(C) Tourism products and attractions – Pull factors
(D) The film produced by the Ministry of Tourism – Himalayan Adventure
Answer: (A)
3. The following Committee recommended that the public sector should assume a more
active and positive role in promoting tourism.
(A) Sargeant Committee
(B) Jha Committee
(C) Yunus Committee
(D) None of the above
Answer: (B)
4. It is the first State in India to be accorded the status of partner State of the World Travel
and Tourism Council
(A) Kerala
(B) Rajasthan
(C) Tamil Nadu
(D) Jammu & Kashmir
Answer: (A)
5. A type of tourist who seeks novelty at all costs even discomfort and danger and avoids
contact with other tourists
(A) Drifter
(B) Adventurer
(C) Psychocentric
(D) Diver
Answers: (A)
6. During which period India celebrated “Explore India Year”?

(A) 1981 – 1982
(B) 1991 – 1992
(C) 1999 – 2000
(D) 2009 – 2010
Answers: (C)
7. The term ‘Gastronomy” refers to an aspect of

(A) Space tourism
(B) Medical tourism
(C) Cultural tourism
(D) Marine tourism
Answers: (C)
8. The headquarter of UNWTO is situated at

(A) Paris
(B) London
(C) New York
(D) Madrid
Answers: (D)
9. Where is the headquarter of World Travel and Tourism Council (WTTC)?

(A) Brussels
(B) Madrid
(C) Amsterdam
(D) London
Answers: (D)
10. Mughal official name of Tajmahal is

(A) Begum Mumtaz Makbara
(B) Roza-i Munawwara
(C) Roza-i Mumtaz Begum
(D) Roza-i Mumtaz Mahal
Answers: (B)

1. Assertion (A): Distribution channel members are fairly fluid in terms of their roles,
interests, operations and perspectives.
Reason (R): The complexity of travel trade and the dissimilarity of operational practices used
worldwide makes it difficult to define and establish strategies, tactics, operation features,
practices and functions.
(B) Both (A) and (R) are true and (R) is not the correct explanation.
Answer: (A)
2. A business which has enough assets to meet its liabilities but cannot convert these assets
quickly enough to cash is commonly described as
(A) Over trading
(B) Over invested
(C) Technically insolvent
(D) Untapped finance
Answer: (C)
3. A record in which passenger reservation data is stored.

(A) CRT
(B) PNR
(C) Client Profile
(D) Modem
Answer: (B)
4. During which plan period, Government of India made a provision for financial outlay for
tourism for the first time?
(A) 1st Five Year Plan
(B) 2nd Five Year Plan
(C) 3rd Five Year Plan
(D) 5th Five Year Plan
Answer: (B)
5. Which International agency provides funds for Endogenous Tourism projects?

(A) UNDP
(B) UNESCO
(C) UNWTO
(D) UNEP
Answer: (A)
6. Which one of the following is not a Special Tourism Area (STA)?

(A) Bekal
(B) Sindhudurg
(C) Puri-Konark Marine drive
(D) Vishakhapattanam
Answer: (D)
7. Tourist Visa is valid for how many days in India?

(A) 30 days
(B) 60 days
(C) 90 days
(D) 180 days
Answer: (C)
8. Break-even analysis refers to

(A) Total Cost = Total Revenue
(B) Marginal Cost > Total Cost
(C) Total Cost > Total Revenue
(D) Marginal Cost = Average Cost
Answer: (A)
9. The SERVQUAL model is also known as

(A) Gaps Model
(B) Nordic Model
(C) Plog’s Model
(D) Differential Model
Answer: (A)
10. The Historian who identified Seven Wonders of the ancient world was
(A) Aristotle
(B) Pliny the Elder
(C) IbnBatuta
(D) Rahul Sankrityayan
Answer: (B)

1. Physical facilities is often referred to
(A) Service scape
(B) Moment of truth
(C) Augmented product
(D) Testimonial evidence
Answer: (A)
2. Where would you place the backpackers on Stanley Plog’s Continuum?

(A) Psycho centric
(B) Mid centric
(C) Allocentric
Answer: (C
3. Service testing is used in service marketing
(A) To determine potential customer acceptance of the new service.
(B) To examine the saleability of the new service.
(C) To examine the concept of service.
(D) To evaluate whether a prospective user understands the idea of proposed service.
Answer: (A)
4. Which one of the following makes main difference between a concept and variable?
(A) Measurability
(B) Reliability
(C) Validity
(D) Scalability
Answer: (A)
5. Assertion (A): If the masses were to take to ecotourism in a big, aggressive manner,
ecotourism would turn out to have negative connotations.
Reason (R): Ecotourism should never have mass concentration. It should be extensive, not
intensive.
(B) Both (A) and (R) are true, but (R) is not a correct explanation.
Answer: (A)
6. TERN was established in 2006 and managed by UNWTO for Risk and crisis management.
What is TERN?
(A) Tourism Emergency Response Network
(B) Tourism Emergency Regulation Network
(C) Tourism Emergency Response Netlog
(D) Tourism Emergency Regulation Netlog
Answer: (A)
7. Push factors in Tourism are

(A) Facilities
(B) Prestige
(C) Services (D) None of the above Answer: (B)
8. Pull factors in Tourism are
(A) Rest and Relaxation
(B) Escape
(C) Amenities
Answer: (C)
9. UFTAA divides the world into how many regions?

(A) 7
(B) 8
(C) 11
(D) 12
Answer: (C)
10. Arrange the following railway properties according to the year they appeared on the
world heritage list:
I. Darjeeling Mountain Railway
II. Nilgiris Mountain Railway
III. Kalka-Shimla Railway
IV. C.S.T. Mumbai
(A) I, II, III, IV
(B) I, III, II, IV
(C) I, IV, II, III
(D) IV, III, II, I
Answer: (B)

1. Which is the largest elements of retail travel agency operating costs?
(A) Transaction
(B) Advertising
(C) Payroll
(D) Premises
Answer: (B)
2. Which one of the following flights is an example of “first freedom of air”?
(A) YTO → MEX by Air Canada flying over USA
(B) DEL → NAG → MAA by Jet Airways
(C) YTO → CHI → MEX by Air Canada
(D) DEL → KHI → DXB by Air India
Answer: (A)
3. This consists of two lists of Airports and their IATA codes. The candidate has to match an
List – I (Airports) List – II (IATA codes)
i. Port Blair 1. IXI
ii. North Lakhimpur 2. IXR
iii. Ranchi 3. IXZ
iv. Leh 4. IXL
Codes:
(i) (ii) (iii) (iv)
(A) (3) (1) (2) (4)
(B) (2) (1) (3) (4)
(C) (4) (3) (2) (1)
(D) (1) (2) (3) (4)
Answer: (A)
4. Cost based, demand based, and competition oriented methods are known as the basic
approaches of
(A) Programming
(B) Positioning
(C) Pricing
(D) Packaging
Answer: (C)
5. Alliance and Franchises are two main forms of

(A) Vertical marketing system
(B) Horizontal marketing system
(C) Exclusive distribution system
(D) Selective distribution system
Answer: (A)
6. The following are relevant to Thar Desert. Use the code:
I. Luni River
II. Camels
III. Sedimentary Rocks
IV. Crescent shape dunes
Codes:
(A) I, II, III, IV are correct
(B) I, II are correct
(C) I, II, IV are correct
(D) I, IV are correct
Answer: (C)
7. What is the Vehicle (Vahana) of Goddess river Ganga?

(A) Tortoise
(B) Crocodile
(C) Dolphin
(D) Serpant
Answer: (D)
8. Under which tree did Queen Mayadevi give birth to Siddharth?

(A) Ashoka
(B) Peepal
(C) Neem
(D) Shala
Answer: (D)
9. This consists of two lists of places and temples and the candidate has to match an item in
List – I (Places) List – II (Temples)
i. Jharkhand 1. Vishnupad
ii. Chhattisgarh 2. Virupaksh
iii. Karnataka 3. Vaidyanath temple
iv. Bihar 4. Danteshwari
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (4) (3) (2) (1)
(C) (2) (1) (3) (4)
(D) (3) (4) (2) (1)
Answer: (D)
10. This consists of two lists of statement phobia and terms and the candidate has to match
an item in one list with an item in the other:
List – I (Phobia) List – II (Statement)
i. Hodophobia 1. Fear of cooking
ii. Pteromerhano phobia 2. Fear of height
iii. Mageiroco phobia 3. Fear of travel
iv. Acrophobia 4. Fear of flying
Codes:
(i) (ii) (iii) (iv)
(A) (4) (3) (1) (2)
(B) (4) (3) (2) (1)
(C) (3) (4) (1) (2)
(D) (4) (2) (1) (3)
Answer: (C)

1. The archaeological site – Nagarjunkonda is located on the bank of which river?
(A) Godavari
(B) Krishna
(C) Kaveri
(D) Vaigai
Answers: (B)
2. Rishi Sufi Silsilah which is known for peaceful coexistence among the different religion’s
followers belongs to
(A) Rajasthan
(B) Kashmir
(C) Gujarat
(D) Karnataka Answers: (B)
3. Match List – I with List – II:
(Folk dance) (States)
I. Karma 1. Lakshadweep
II. Teratali 2. Jharkhand
III. Grida 3. Madhya Pradesh
IV. Lava 4. Madhya Pradesh
Codes:
I II III IV
(A) 1 2 3 4
(B) 4 3 2 1
(C) 2 1 3 4
(D) 2 4 3 1
Answers: (D)
4. Imtiyaz Mahal is known as a

(A) Pavilion in Shah Jahan’s Delhi palace known as the hall of distinction, today it is
popularly called the Rang Mahal.
(B) Large hall for celebrations of Muharram.
(C) Hall for celebration of Eid.
(D) School for religious institutions.
Answers: (A)
5. A documents issued by the Mughal Government to the foreign travellers for their free
movement was known as
(A) Dastak
(B) Cartez
(C) Dastur-ul-amal
(D) Ain-i Sarkar
Answers: (A)
6. It is a body of water formed where fresh water from rivers and streams flows into the
ocean, mixing with the seawater without making a delta
(A) Strait
(B) Estuary
(C) Prairie (D) Atoll Answers: (B)
7. Identify the oldest hospitality chain in India:
(A) The Oberoi Group of Hotels
(B) The Leela Palaces, Hotels and Resorts
(C) The ITC Welcome Group Hotels
(D) The Taj Hotels, Resorts and Palaces
Answers: (D)
8. KOT and BOT are

(A) food and alcoholic drinks order ticket
(B) Complimentary ticket for food and alcoholic drinks
(C) Managers entitlement ticket to dine in restaurant
(D) Food and alcoholic drink stock record
Answers: (A)
9. P-V Ratio Profit-Volume ratio is expressed in percentages and is calculated using the
formula
(A) Contribution/Sales × 100
(B) Sales/Contribution × 100
(C) (Fixed cost – Variable cost)/ Sales × 100
(D) (Total cost – Fixed)/ cost Sales × 100
Answers: (A)
10. Which one of the following pairs is correctly matched?

(A) Designer hotels based on a theme which provide luxurious personalized services and
facilities to their clientele – Boutique Hotels
(B) These hotels are situated in large cities mostly have European plan i.e. only room and no
meals – Transit Hotels
(C) These hotels are mainly located on the surface of the water. The facilities and services of
these hotels are similar to those of a regular hotel – Residential / Apartment Hotels
(D) These hotels cater specially to the transient passengers and airline crew who are waiting
for a connecting flight – Capsule Hotels
Answers: (A)

1. Profitability in relation to investments is not measured by
(A) Return assets
(B) Return on capital employed
(C) Return on shareholder’s equity
(D) Expenses ratio
Answers: (D)
2. India is a member of the Executive Council of UNWTO continuously since how many
years?
(A) 15
(B) 17
(C) 18
(D) 19
Answers: (D)
3. The Ministry of Tourism is according high priority to the development of tourism related
infrastructure for which external loan assistance is provided by the Japan International
Cooperation Agency (JICA) for the development of
I. Ajanta-Ellora
II. Uttar Pradesh Buddhist circuit
III. Bihar Buddhist circuit
IV. Nagarjunkonda-Amravati
Codes:
(A) I is correct.
B) I & II is correct.
(C) I and III are correct.
Answers: (B)
4. Visa on arrival scheme on India is not extended to the citizens of which country?
(A) Finland
(B) Japan
(C) Cambodia
(D) Kazakhstan
Answers: (D)
5. Assertion (A): Voluntourism is about combining volunteer work with a vacation.
Reason (R): It doesn’t require any specific skills, just a helping attitude that makes a positive
impact on the lives of locals of the destination visited.
Codes:
(A) Both (A) and (R) are true and (R) is the correct explanation.
Answer: (A)
6. According to survey of Solo woman travellers conducted by Trip Advisor India, which is
the safest city in India?
(A) Mumbai
(B) New Delhi
(C) Ahmedabad
(D) Bangalore
Answer: (A)
7. Which of the following is an essential element of any technical definition of tourism?

(A) Expenditure
(B) Mode of transport
(C) Purpose of trip
(D) Type of accommodation
Answer: (C)
8. According to Medical tourism climate survey conducted in 2013, which are the three
topmost leading medical tourism destinations today in terms of patient numbers?
(A) India, Thailand and USA
(B) India, Turkey and Costa Rica
(C) India, Malaysia and Mexico
(D) India, Malaysia and Thailand
Answer: (A)
9. Internal tourism means

(A) City tour
(B) City and State tour
(C) Domestic and Inbound tourism
(D) Countryside tour
Answer: (C)
10. Humayun Tomb’s significance has tremendously increased after it was made attractive
product by
(A) UNESCO
(B) Ministry of Tourism
(C) Agha Khan Trust for Culture
(D) Archaeological Survey of India
Answer: (C)

1. CAPM stands for
(A) Capital Asset Pricing Model
(B) Capital Allocation Pricing Model
(C) Cost Allocation Pricing Model
(D) Cost Asset Pricing Model
Answer: (A)
2. Vertical mergers take place when the firms are involved in

(A) Similar business activities
(B) Similar stage of production or service in the value chain
(C) Different stages of production or services in the value chain
Answer: (C)
3. In the Boston Consulting Group (BCG) model, the horizontal and vertical axis represents
respectively
(A) Market Demand, Market Price
(B) Market Share, Market Growth Rate
(C) Market Return, Market Risk
(D) Market Supply, Market Securities
4. Assertion (A): The Tourism Emergency Response Network (TERN) is managed by the
UNWTO as a leading tourism association of the world.
Reason (R): The TERN does not work under the Risk and Crisis Management (RCM) section
of the UNWTO.
Codes:
(D) (R) is true, but (A) is false.
Answer: (C)
5. This consists of names and by names of countries, regions and places. The candidate has
to match an item in one list with an item in the other:
i. ABC Islands 1. African Caribbean, Pacific state (under LOME convention)
ii. ACP States 2. Belgium, Holland, Luxembourg
iii. Low Countries 3. Denmark, Finland, Iceland, Norway, Sweden
iv. Nordic Countries 4. Aruba, Bonaire, Curacao
Codes:
i ii iii iv
(A) 1 3 4 2
(B) 3 4 1 2
(C) 4 1 2 3
(D) 3 2 4 1
Answer: (C)
6. In which year the daily air service was launched from London to Paris?
(A) 1947
(B) 1919
(C) 1939
(D) 1957
Answer: (B)
7. Which of the following are not to be regarded as tourists according to the

recommendations of the World Tourism Organisation?
(A) Diplomats travelling between their country of origin and duty station.
(B) Cruise passengers
(C) Pilgrims
(D) Visiting friends and relatives
Answer: (A)
8. The term “Common Interest Tourism” describes

(A) Group travel by people with the same interests
(B) Group visits between “twinned” towns only
(C) A synonym for visits to friends and relatives
(D) Visits with a purpose significantly shared by the visitor and the visited
Answer: (D)
9. The Serengeti National park is located in which country?

(A) Zimbabwe
(B) Ethiopia
(C) Tanzania
(D) South Africa
Answer: (C)
10. The term “Incentive Tourism” denotes

(A) A travel rewarded with commissions
(B) Travel that has been paid for by a firm as a reward to employees
(C) Travel stimulated by inducements
(D) Travel using vouchers to cover spending enroute
Answer: (B)

1. Which one of the pricing strategy that most of the low cost airlines adopted in the recent
time?
(A) Cost-based pricing
(B) Psychological pricing
(C) Competition oriented pricing
(D) Buyer-based pricing
Answer: (D)
2. The wholesale tour operator use the yield management for one of the following:
(A) Lowering the price to meet expected demand
(B) Increasing the price to meet expected demand
(C) Maximizing the productivity
(D) Maximizing the customer’s expectations
Answer: (A)
3. Which one is not a true function of a wholesale tour operator?

(A) It assembles the services to be sold in a single price tag.
(B) It directly provides ground services at all the places.
(C) It makes a direct deal with all principle service providers.
(D) It takes care of International transport and departure.
Answer: (B)
4. Which one of the following is a function of a travel agent?

(A) It acts as a ground operator.
(B) It retails the package tour.
(C) It deals with foreign exchange.
(D) It is accountable to the cancellation of tour.
Answer: (B)
5. Assertion (A): Ecological approach is time consuming but sustainable for meeting the need
of present and future.
Reason (R): An ecological approach to tourism planning emphasizes on the need for local
control over the development process in satisfying local needs.
Codes:
Answer: (A)
6. Candidate has to match an item in List-I with an item in the List-II:

List – I (Rural Tourism Sites) List – II (State)
i. Khultabad – Sulibhanjan 1. Gujarat
ii. Kumbalangi 2. Kerala
iii. Hodka 3. Karnataka
iv. Banavasi 4. Maharashtra
Codes:
i ii iii iv
(A) 4 2 1 3
(B) 4 3 2 1
(C) 3 2 1 4
(D) 2 3 4 1
Answer: (A)
7. This consist of two lists of books and authors and the candidate has to match an item in
List – I Books List – II Authors
i. Tourism: A Community Approach 1. Hall C.M.
ii. Tourism Planning & Policy 2. Murphy
iii. Tourism Planning 3. Dredge D. and Jenkins J.
iv. Tourism Destinations 4. Davidson, R. and Maitland, R.
Codes:
i ii iii iv
(A) 2 3 1 4
(B) 1 2 3 4
(C) 3 4 1 2
(D) 4 3 2 1
Answer: (A)
8. According to Getz and Hall, which one of the following is not a part of the Five approaches
of tourism planning at the destination level?
(A) Boosterism
(B) An economic, industry-oriented approach
(C) A cultural approach
(D) A sustainable approach
Answer: (C)
9. Assertion (A): The National Tourism policy of 2002 is meant for informing hygiene,
protecting the environment and building infrastructure.
Reason (R): It has certain negative impacts due to lack of well defined policy and planning
approach.
Codes:
(A) Both (A) and (R) are true, (R) is the correct explanation.
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(D) (R) is true, but (A) is false.
Answer: (A)
10. Assertion (A): Policy and planning are complementary to each other in laying a solid
foundation of tourism development in any country.
Reason (R): Tourism planning is formulated for pro-poor tourism and pro-people tourism.
Codes:
(A) Both (A) and (R) are true and (R) is the correct explanation of (A).
(B) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
Answer: (B)

1. Which one of the following is not a component of synergies?
(A) Economies of scale and scope
(B) Impact of learning curve
(C) Economies of financial strategies
(D) Economies of corporate and competitive positioning
Answer: (B)
2. Which one of the following statement is false?

(A) Acquisition of fixed asset is of no concern to the Finance Manager.
(B) The Finance Manager has to keep a proper balance in the procurement and use of fund.
(C) Finance function is important as any other function in an organisation.
(D) Debentures and Loans from financial institutions are very important source of long-term
funds.
Answer: (A)
3. Motives for holding cash do not include:
(A) Transaction motive
(B) Precautionary motive
(C) Speculative motive
(D) Investment motive
Answer: (D)
4. Assertion (A): The Statute of Liberty is situated on Bedloc Island in New York (USA) and
made by Gustavo Eiffel, the builder of Eiffel Tower.
Reason (R): It is exact replica of statute situated on the bank of river Seine in Paris.
Codes:
(A) Both (A) and (R) are correct and (R) is the correct explanation.
(B) Both (A) and (R) are correct, but (R) is not the correct explanation.
Answer: (D)
5. The longest high speed rail route recently launched by China runs between
(A) Beijing and Guangzhon
(B) Beijing and Mongolia
(C) Beijing and Tibet
(D) Beijing and Leningrad
Answer: (A)
6. Assertion (A): One of the most popular beaches in Goa Calangute is a treat for the
adventure sports freak.
Reason (R): Foreigners throng the beaches.
Codes:
Answer: (B)
7. The submarine museum which is the first of its kind in South Asia is situated in
(A) Hyderabad (B) Vijayawada (C) Visakhapattanam (D) Bhimunipattanam
Answer: (C)
8. On which famous beach in India, where one can see the statues of Avvaiyar, Netaji
Subhash Chandra Bose and Mahatma Gandhi among others?
(A) Radhanagar beach
(B) Ramakrishna beach
(C) Marina beach
(D) Anjuna beach
Answer: (C)
9. This consists of two lists – types of position and their respective duties. The candidate has
to match the position with the function in the other:
List – I (Position) List – II (Duties)
i. Lobby Manager 1. Guest folio
ii. Front Office Cashier 2. Management representative
iii. Concierge 3. Left luggage
iv. Bell desk 4. Box office tickets
Codes:
i ii iii iv
(A) 1 3 2 4
(B) 2 4 3 1
(C) 3 2 1 2
(D) 2 1 4 3
Answer: (D)
10. Global Distribution System (GDS) is a network of providers that bring product and
services, geographically spread across the world, to the door step of the consumers anywhere
in the world. Which one of the following is not belonging to GDS:
(A) Sabre Computer System
(B) Amadeus Computer System
(C) Galileo Central Reservation System
(D) World Space Reservation System
Answer: (B)
MCQs on Tourism and Tourism Management – 29

1. Fayol’s principles of management does not include
(A) Equality
(B) Discipline
(C) Unity of command
(D) Division of work
Answer: (A)
2. Respective of the study of Fayol and Taylor was

(A) Administrative theory, Macro economics
(B) Bureaucratic structures, chains of command
(C) Senior Managers, effective
(D) All managers, First line Managers
Answer: (D)
3. “Quad” room in a hotel is

(A) a room with a seating parlour and a bed.
(B) a room for four people fitted with twin beds and two rollaway beds.
(C) Two rooms one serving as a living cum dining area and the other with a double bed.
(D) two rooms with an interconnecting door, ideal for a family.
Answer: (B)
4. “Down town hotels” are located at the

(A) Precincts of an airport
(B) Natural or manmade sites
(C) Outskirts of a city
(D) Centre of the city in busy commercial and shopping districts
Answer: (D)
5. “Kitchen stewarding” is a department concerned with

(A) preparation and service of sandwiches, fruit platters, juices and shakes.
(B) preparation and service of cakes and pastries.
(C) storage, maintenance, cleanliness and issue of crockery, cutlery, holloware, Chinaware
and glassware to restaurants and kitchens.
(D) preparation of tea, coffee and malted hot beverages for various food and beverage outlets
Answer: (C)
6. “Condominiums” or “Condor” are a type of accommodation that
(A) provide services to the bare minimum.
(B) owner permit the management to rent out an apartment at other times and rent goes to
the owner
(C) provide an extra set of rooms to let out to tourists.
(D) owned by several people who will schedule their visit well in advance with the
management office to ensure that the room is available.
Answer: (D)
7. ‘Motels’ are
(A) Rooms especially equipped for therapy
(B) Mobile homes that families take across the country
(C) Fully automated hotels which require minimum human contact
(D) Traditional lodges in Europe for the Christian pilgrims to Jerusalem
Answer: (C)
8. The first Rajdhani Express between Howrah and New Delhi started in the year
(A) 1948
(B) 1958
(C) 1969
(D) 1979
Answer: (C)
9. Tata Airlines was renamed as Air India in the year

(A) 1932
(B) 1948
(C) 1950
(D) 1953
Answer: (B)
10. Spans of Management control create structures with different levels of management
(A) Narrow, Flat
(B) Wide, Unpredictable
(C) Narrow, Tall
(D) Wide, Tall
Answer: (C)
1. Assertion (A): Domestic Airlines can import Air Turbine Fuel (ATF) directly from foreign
countries.
Reason (R): ATF has important share in operational cost.
(B) Both (A) and (R) are true, but(R) is not correct explanation.
Answer: (A)
2. Calculate the flying time if a flight leaves Mumbai (+0530 Hrs.) at 0625Hrs. and arrives
Manila (+0800 Hrs) at1505 Hrs.
(A) 5.10 Hrs
(B) 6.10 Hrs.
(C) 7.10 Hrs.
(D) 8.10 Hrs.
Answer: (B)
3. If a person purchases a ticket in Delhi and starts his journey from Indira Gandhi
International Airport, it is a transaction;
(A) SITI
(B) SOTI
(C) SITO
(D) SOTO
Answer: (A)
4. Total Quality Management (TQM) is a management approach

(A) Long term success through customer satisfaction.
(B) Continuous improvement of the quality of products and processes.
(C) Defending the quality of the product.
(D) Understanding the product development process.
Answer: (B)
5. Using tourist data from each country to aggregate total tourist demand is a method
popularly known as
(A) Break down approach
(B) Form up approach
(C) Integrative approach
(D) Selective approach
Answer: (B)
6. When a marketer cannot identify the source of competition and wrongly assumes the
industry structure, this behaviour is called
(A) Marketing Exopia
(B) Marketing Phobia
(C) Marketing Myopia
(D) Marketing Xenoa
Answer: (C)
7. Viral marketing is an example of

(A) Word of Mouth Communication
(B) Integrated Marketing Communication
(C) Push Model of Communication
(D) None
Answer: (A)
8. The best method of segmenting the market for tourism product and destination is
(A) Behavioural
(B) Psychological
(C) Demographic
(D) Geographic
Answer: (A)
9. Availability of market access is a necessary condition to find out

(A) Qualified target market
(B) Qualified available market
(C) Qualified market share
(D) Qualified potential market
Answer: (B)
10. Closure to the time of travel, pricing powers are with the travel service provider and
further from the point of travel, the power is with the traveller.
This method of pricing is called
(A) Marginal pricing
(B) Dynamic pricing
(C) Auction pricing
(D) Base rate pricing
Answer: (B)

1. In 2011, which organisation celebrated 150 years of its foundation?
(A) Indian Posts
(B) Indian Railways
(C) Archaeological Survey of India
(D) Airports Authority of India
Answer: (C)
2. A term for reheating/regenerating space used by the flight crew to heat or prepare
passenger meals on an aircraft
(A) Hold
(B) Connection
(C) Kitchenette
(D) Galley
Answer: (D)
3. The famous Meenakshi Temple is situated in

(A) Chidambaram
(B) Madurai
(C) Coimbattore
(D) Chennai
Answer: (B)
4. A Segment of a connection or if a direct flight involves a change of aircraft, any portion

between a board point and off-point is known as
(A) Departure point
(B) Transfer point
(C) Stop over point
(D) Off-point
Answer: (B)
5. In an air itinerary, the destination point used to determine the round trip fare or
maximum permitted mileage
(A) Turn around point
(B) Railing point
(C) Connecting point
(D) Embarkation point
Answer: (A)
6. Where is the highest railway station in India?

(A) Kalka on the Shimla Mountain Railway.
(B) Ghoom on the Darjeeling Himalayan Railway.
(C) Coonoor on the Nilgiri Mountain Railway.
(D) Matheran on Western Hill Railway.
Answer: (B)
7. Haji Ali Dargah is located in

(A) Hyderabad
(B) Delhi
(C) Mumbai
(D) Lucknow
Answer: (C)
8. When was the first National Park in India set up?

(A) 1956
(B) 1921
(C) 1935
(D) 1947
Answer: (C)
9. This consists of two lists of places and the names of temples and the candidate has to
match an item in one list with an item in the other.
(i) Kailasanathatempe (1) Mahabalipuram
(ii) Kamakshi Temple (2) Ellora
(iii) Shore temple (3) Kanchipuram
(iv) Sun temple (4) Konark
Codes:
(i) (ii) (iii) (iv)
(A) (2) (3) (4) (1)
(B) (3) (2) (1) (4)
(C) (4) (2) (3) (1)
(D) (2) (3) (1) (4)
Answer: (D)
10. This consists of two lists of Rural Tourism Projects, and the Place (State)
(i) Jyotisar (1) Kerala
(ii) Khultabad-Sulibhanjan (2) Haryana
(iii) Kumbhalangi (3) Odisha
(iv) Raghurajpur (4) Maharashtra
Codes:
(i) (ii) (iii) (iv)
(A) (4) (1) (3) (2)
(B) (2) (4) (1) (3)
(C) (2) (1) (3) (4)
(D) (3) (2) (4) (1)
Answer: (B)

1. This consists of two lists of declaration/convention and their significances and the
candidate has to match an item in one list with an item in the other.
List-I List-II
(Declaration / Convention) (Significances)
(i) Kyoto protocol (1) Promotion of tourism other than economic activity
(ii) Qubec declaration (2) Biological diversity and sustainable tourism
(iii) Manila declaration (3) Climate change and greenhouse gas emission
(iv) Berlin declaration (4) Eco-tourism and sustainable tourism
Code:
(i) (ii) (iii) (iv)
(A) (3) (4) (1) (2)
(B) (1) (3) (2) (4)
(C) (2) (1) (3) (4)
(D) (4) (2) (3) (1)
Answer: (A)
2. Assertion (A): Tourism Distribution Channels have profound effects on the

competitiveness andprofitability of tourismorganisations.
Reason (R): Distribution is becoming the most critical factors for the competitiveness of
tourism organisations.
(B) Both (A) and (R) are true and(R) is not the correct explanation.
(D) (A) is false and (R) is true.
Answer: (B)
3. It has been described as cultural property on the UNESCO World Heritage list as “an
expression of the astrological skills and cosmological concepts of the court of a scholarly
prince at the end of the Mughal period”.
(A) Hawa Mahal
(B) Red Fort
(C) Jantar Mantar
(D) Agra Fort
Answer: (C)
4. It is listed as “World Heritage in Danger” in May 2011.

(A) Kaziranga wildlife sanctuary
(B) Manas wildlife sanctuary
(C) Gulf of Mannar
(D) Sundarbans
Answer: (B)
5. This consists of two lists of railway zones and head quarters and the candidate has to
match an item in one list with an item in the other:
List – I (Railway zones) List – II (Headquarters)
i. South East Central 1. Hubli
ii. South Western 2. Mumbai CST
iii. Central 3. Bilaspur
iv. East Central 4. Hajipur
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (3) (1) (2) (4)
(C) (3) (2) (1) (4)
(D) (4) (3) (2) (1)
Answer: (B)
6. Which is not a major sea port?

(A) Kandla
(B) Dwarka
(C) Ennore
(D) Paradip
Answer: (B)
7. At present which of the following usually generates the highest rate of commission for
travel agents?
(A) Airline Tickets
(B) Hotel Reservations
(C) Travel Insurance
(D) Travellers Cheques
Answer: (C)
8. Which of the following statements is true of airlines?

(A) The travel agent is the only outlet for their products.
(B) They accommodate inclusive tours on both scheduled and charter flights.
(C) They never have their own tour operating companies.
(D) They charge a commission from travel agents.
Answer: (B)
9. “Bibi-ka-Maqbara” the replica of the Taj Mahal is located in which city?
(A) Ahmedabad
(B) Aurangabad
(C) Ahmednagar
(D) Ahmedpur
Answer: (B)
10. “Partie” system is an organizational structure for

(A) Dividing the housekeeping department into various sections
(B) Dividing the front office department into various sections
(C) Dividing the food and beverage service department into various sections
(D) Dividing the kitchen into various sections
Answer: (D)

1. Which is the first privately built International Airport of India?
(A) Gopinath Bardolai International Airport
(B) Nedumbassery International Airport
(C) Chhatrapati Shivaji International Airport
(D) Netaji Subhash Chandra Bose International Airport
Answer: (B)
2. Advertising strategy in marketing covers

(A) Distribution Strategy
(B) Creative and Media Strategy
(C) Public Relations Strategy
(D) Press Relations Strategy
Answer: (B)
3. Seasonality of travel can be smoothened by adopting which one of the following method
(A) Advertising
(B) Direct Marketing
(C) Public Relations
(D) Consumer Promotion Answer: (D)
4. Assertion (A): Tourism as a product has the elements of both tangibility and intangibility.
Reason (R): A part of Tourism product can be physically experienced.
(B) Both (A) and (R) are correct, but (R) is not the correct explanation.
Answer: (A)
5. A person with Person of Indian Origin (PIO) card gets visa in India for
(A) Six months
(B) Nine months
(C) Two years
(D) Five years
Answer: (D)
6. EMS is applied in Air ticketing when

(A) MPM > TPM before allowance
(B) MPM > TPM after allowance
(C) MPM < TPM before allowance
(D) MPM < TPM after allowance
Answer: (D)
7. Which place is/are a part of itinerary of ‘Golden Chariot’ train?

I. Bangalore
II. Mysore
III. Goa
IV. Mangalore
(A) I, II & III are correct
(D) All are correct
Answer: (A)
8. Which one of the following statement is not correctly matched?

(A) A tourist visa is valid for a period of 180 days.
(B) A business visa is valid for a period of 5 years.
(C) A transit visa is valid for a period of 30 days.
(D) Yoga visa is valid upto 5 years.
Answer: (C)
9. Which place is not a part of Buddhist Pilgrimage?

(A) Piparhawa
(B) Kundangram
(C) Vaishali
(D) Shravasti
Answer: (B)
10. Which group of sequential itinerary is/are correct?

I. Texas -> Dublin -> Milan -> Riyadh
II. Damascus -> Karachi -> Dhaka -> Yangon
III. New York -> Dubai -> Madrid -> Karachi
IV. Istanbul -> Rome -> London -> New York
(A) I, III & IV are correct
(B) II, III & IV are correct
(D) All are correct
Answer: (C)

1. What is equivalent of one nautical mile, used in aviation and shipping?
(A) 1.852 km
(B) 1.610 km
(C) 1.230 km
(D) 1.100 km
Answers: (A)

(River) (Origin of place)
I. Narmada 1. Mahabaleshwar
II. Tapi 2. Brahmagiri
III. Kaveri 3. Betul
IV. Krishna 4. Amarkantak
Codes:
I II III IV
(A) 4 3 2 1
(B) 4 2 3 1
(C) 1 2 3 4
(D) 2 1 4 3
Answers: (A)
3. The coral reefs in India are found at

I. The Gulf of Mannar
II. Andaman and Nicobar Islands
III. Lakshadweep Islands
IV. Diu Island
Codes:
(A) I, II, III and IV are correct.
(B) I, II, III and IV are not correct.
(C) I, II and III are only correct.
(D) I, III and IV are only correct.
Answers: (C)
4. Avoidance, accommodating, competing, compromising and collaborating are the five

options available for
(A) Organisational conflict resolution
(B) Employee dispute resolution
(C) Labour dispute resolution
(D) Industrial dispute resolution
Answers: (A)
5. Kitchen profit is also termed as gross profit and is calculated on the basis of the formula
(A) Sales – Food cost + Labour cost = Kitchen profit or Gross profit
(B) Sales – Food cost = Kitchen profit or Gross profit
(C) Sales – Ingredient cost + Labour cost = Kitchen profit or Gross profit
(D) Sales – Overheads + Labour cost = Kitchen profit or Gross profit Answers: (B)
6. Kitchen stewarding in a hotel is responsible for
(A) Wine service
(B) Garbage disposal
(C) Salad preparation
(D) Still room
Answers: (B)
(Term) (Statements)
I. Continental Plan 1. No meals are included in the room tariff
II. Modified American plan 2. All meals are included in the room tariff
III. American Plan 3. Only breakfast is included in the room tariff
IV. European Plan 4. Breakfast and one meal is included in the room tariff
Codes:
I II III IV
(A) 2 3 1 4
(B) 1 2 4 3
(C) 4 1 3 2
(D) 3 4 2 1
Answers: (D)
8. Which cruise ship was grounded off at Tuscan Island (near Italy) on January 16, 2012?
(A) Star Cruise
(B) Oasis
(C) Costa Concordia
(D) Elizabeth
Answers: (C)
9. Which is the largest cruise ship in the world?

(A) Oasis
(B) Queen Merry II
(C) Star Libra
(D) RCCL Caribbean
Answers: (A)
10. Which is not a major sea port of India?

(A) Ennore
(B) Tuticorin
(C) Vishakhapatnam
(D) Yanam
Answers: (D)

1. Measuring performance, comparing measured performance to standards and taking
corrective action are the three main steps in
(A) Directing process
(B) Controlling process
(C) Planning process
(D) Communicating process
Answers: (B)
2. The minimum rate of return, which the investors of firm expect to earn on its investment
proposal, is called
(A) Cost of capital
(B) Value of investment
(C) Inflows
(D) Current liabilities
Answers: (A)
3. Which one of the following is not a trading account item?

(A) Purchases
(B) Fuel
(C) Power
(D) Salary to Sales Manager
Answers: (D)
4. Assertion (A): Ecotourism respects the environment and encourages and promotes the
well-being of local people.
Reason (R): Mass tourism may not do this.
Codes:
Answers: (A)
5. Arrange the following organisationsin sequence according to the year of establishment:

(A) ITDC, IATO, TAAI
(B) IATO, ITDC, TAAI
(C) TAAI, ITDC, IATO
(D) ITDC, TAAI, IATO
Answers: (C)

(Organisation) (Year of establishment)
I. ASTA 1. 1945
II. IATA 2. 1957
III. ICAO 3. 1951
IV. PATA 4. 1931
Codes:
I II III IV
(A) 4 1 2 3
(B) 3 4 1 2
(C) 2 1 3 4
(D) 1 3 2 4
Answers: (A)
7. Assertion (A): Pleasing weather is an important element of tourism.

Reason (R): Tourists from countries with extreme weather visit hill stations and beaches in
search of fine weather and sunshine.
Codes:
(C) (A) and (R) are wrong.
(D) (A) is true and (R) is false. Answers: (A)
8. “God’s Earth in all its fullness and beauty is for the people.” Who said this?
(A) Max Muller
(B) Mark Twain
(C) Thomas Cook
(D) John Cook
Answers: (C)
9. Assertion (A): Tourism results in the transformation of cultural events into

commercialized products.
Reason (R): Technology has made travel and correspondence quicker and easier.
Codes:
(A) (A) and (R) are true and (R) is the correct explanation.
(C) (A) is correct, but (R) is wrong.
(D) (A) is wrong, but (R) is correct.
Answers: (B)
10. The former Headquarter of Air India Limited is

(A) Chennai
(B) Mumbai
(C) Delhi
(D) Calcutta
Answers: (B)

1. J.N. Katgara is described as the first Indian to establish the travel agency business in India.
Name the agency which he established in 1920.
(A) Jeena & Company
(B) Lee & Muirhead India Pvt. Ltd.
(C) Jamnadas and Co. Ltd.
(D) Mercury Travels
Answers: (A)
2. In which city, Office of Bureau of Immigration is not located?

(A) Hyderabad
(B) Amritsar
(C) Varanasi
(D) Bangaluru
Answers: (C)

(Type of US Visa) (Description)
I. F-1 1. Visitor Visa Tourism
II. M 2. Foreign Student Visa
III. B-2 3. Vocational Student
IV. I 4. Foreign Media
Codes:
I II III IV
(A) 2 3 1 4
(B) 3 2 1 4
(C) 2 1 3 4
(D) 1 2 3 4
Answers: (A)
4. Who was the most influential travel agent in Egypt during the last quarter of 19th century?
(A) J.N. Katgara
(B) John Thompson
(C) John Mason Cook
(D) Cox
Answers: (C)
5. The people element in service marketing mix includes

(A) Customers only
(B) Employees only
(C) All human actors
(D) Suppliers only
Answers: (C)
6. A customer in a bar purchasing a glass of beer may go right to the purchase decision
skipping information search and evaluation is referred
(A) Automatic response loop
(B) Post purchase behaviour
(C) Consumer response management
(D) Customer relationship
Answers: (A)
7. Who adopted the product life cycle model to the tourism industry and created Tourism
Area Life Cycle Theory in 1980?
(A) Baum Tom
(B) Butler R.W.
(C) Cooper, Chris
(D) Oliver R.L.
Answers: (B)
8. Markets segmented into light medium and heavy user groups refers to
(A) Psychographic segmentation
(B) Behavioural segmentation
(C) Demographic segmentation
(D) Geographic segmentation
Answers: (B)
9. Market coverage strategies include

(A) Concentrated marketing
(B) Structural attractiveness
(C) Physical attributes differentiation
(D) Order routine specification
Answers: (A)
10. Necessary involvement of the service providers emotions in the delivery of service is
termed as
(A) Service culture
(B) Organisation culture
(C) Emotional labour
(D) Emotional appeals
Answers: (C)
1. This consists of two sets, of types of journey and itinerary. The candidate has to match an
List-I List-II
(Types of Journey) (Itinerary)
(i) One way (1) KHI -> ROM -> Surface -> MAD -> KHI
(ii) Circular Trip (2) BOM -> LON -> NYC -> TYO -> BOM
(iii) Round the world trip (3) DEL -> CCU -> VNS -> DEL
(iv) Open Jaw (4) MAA -> BLR -> BOM
Code:
(i) (ii) (iii) (iv)
(A) (4) (3) (1) (2)
(B) (4) (3) (2) (1)
(C) (1) (2) (4) (3)
(D) (1) (2) (3) (4)
Answer: (B)
2. This consists of two lists-types of community participation and their respective

approaches. The candidate has to match an item in one list with an item in the other
List-I List-II
(Community participation) (Approaches)
(i) Spontaneous (1) Informing
(ii) Induced (2) Top down
(iii) Coercive (3) Bottom up
(iv) Functional (4) Passive
Code:
(i) (ii) (iii) (iv)
(A) (3) (2) (4) (1)
(B) (1) (2) (3) (4)
(C) (2) (3) (4) (1)
(D) (4) (1) (2) (3)
Answer: (A)

(A) Chilling dishes at 3 °C immediately after cooking and holding at 0 ° to 3 °C – Cook chill
(B) Freezing food to–18 °C to –20 °C soon after cooking and holding them at this
temperature till required – Cook freeze
(C) Chilling dishes to 36 °C immediately after cooking and holding at this temperature –
Blast chilling
(D) Freezing dishes to –18 °C to –20 °C immediately after cooking and holding at this
temperature – Blast freezing
Answer: (C)
4. Assertion (A): Standard recipe is a written document on the method of preparing a dish
with portion size, list of ingredients and their quantity.
Reason (R): Standard operating instruction for the department to perform its task for food
preparation.
Codes:
Answer: (B)
5. The overhead cost is considered in menu pricing which include the following:
(A) Food cost, Labour cost, rent and rates
(B) All expenses except food cost and labour cost
(C) Labour cost, gas, electricity, water and telephones
(D) Food cost, gas, electricity, rent and rates
Answer: (B)
6. Following are the duties of a Front Office Manager:

I. Recommend and monitor a front office budget and plan for the year.
II. Lead, train and motivate front office team
III. Approve expenses of the Front Office Department
IV. Ensure the safety and hygiene of the Front Office and its staff.
(A) I, II, III and IV are correct.
(B) I, II and III are correct.
(C) II, III and IV are correct.
(D) I and IV are correct.
Answer: (A)
7. This consists of two lists of alternative forms of lodging and accommodation:
List – I (Term) List – II (Statements)

1. Travellers are provided with overnight lodging at rock
i. Paradors bottom prices
2. Old buildings converted into hostels by government and
offer at reasonable prices with full meal plans.
ii. Pensions
3. Large home that was turned into a guest house offer
food and lodging
iii. Condominiums
4. Individually owned residential units under common
management offer apartment style accommodation with
iv. Youth hostels kitchen facilities
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (3) (2) (1) (4)
(C) (2) (3) (4) (1)
(D) (4) (1) (2) (3)
Answer: (C)
8. Assertion (A): Hotel business is very lucrative as it satisfies two physiological needs of all
human beings – shelter and food.
Reason (R): Hotel specializes in providing facilities and amenities to the business corporate.
Codes:
(B) Both (A) and (R) are true and (R) is not the correct explanation.
Answer: (C)
9. Which is an open jaw itinerary?

(A) Delhi → Chennai → Mammalapuram → Madurai → Delhi
(B) Delhi → Nagpur → Chennai
(C) Chennai → Madurai → Cochin → Chennai
(D) Kolkata → Bhubaneshwar → Chennai → Kolkata
Answer: (A)
10. Which are the dangerous goods in airlines?
(a) Copra
(b) Adhesives
(c) Mercury
(d) Bleaching Powder
(A) (a), (b) only
(B) (c), (d) only
(C) All of them
(D) None of them
Answer: (C)

1. Repetitiveness is identified as a major dimension of
(A) Communicating
(B) Directing
(C) Leadership
(D) Planning
Answers: (D)
2. According to Maslow’s Theory of Need Hierarchy

(A) Higher order needs would be satisfied first.
(B) Lower order needs would be satisfied first.
(C) There is no pattern of satisfaction of need.
(D) Need and wants are one and same.
Answers: (B)
3. Assertion (A): Goods are durable, services are perishable.

Reason (R): Goods are produced; services are done through buyer-seller interactions.
Codes:
Answers: (A)
4. Arrange the following peaks based on its altitude from low to high:
(A) Nanga Parbat, Annapurna, Mt. Everest, Kanchenjunga
(B) Mt. Everest, Kanchenjunga, Nanga Parbat, Annapurna
(C) Annapurna, Nanga Parbat, Kanchenjunga, Mt. Everest
(D) Annapurna, Kanchenjunga, Nanga Parbat, Mt. Everest
Answers: (C)
5. Arrange the States according to their rank in foreign tourist arrivals in 2011:
(A) Tamil Nadu, Delhi, Maharashtra, Uttar Pradesh
(B) Maharashtra, Tamil Nadu, Delhi, Uttar Pradesh
(C) Tamil Nadu, Uttar Pradesh, Maharashtra, Delhi
(D) Delhi, Maharashtra, Tamil Nadu, Uttar Pradesh
Answers: (B)

(Biosphere Reserves) (State)
I. Nokrek 1. Odisha
II. Dibru-Saikhowa 2. Kerala
III. Agasthyamalai 3. Assam
IV. Simlipal 4. Meghalaya
Codes:
I II III IV
(A) 1 2 3 4
(B) 4 3 2 1
(C) 3 4 1 2
(D) 3 4 2 1
Answers: (B)
7. Cabinet of which country called under water meeting in 2009 to highlight the threat of
global warming to the low lying nations on the earth
(A) Fiji
(B) The Netherlands
(C) New Zealand
(D) Maldives
Answers: (D)
8. Feedback can be used as
(A) Creating micro barrier
(B) Evaluating effectiveness of communication
(C) Carrying out instructions
(D) Analysing the decoder
Answers: (B)
9. Which of the following is not a stage of team development?

(A) Storming
(B) Alarming
(C) Forming
(D) Performing
Answers: (B)
10. Find the correct groups of statements:

I. Attitudes are largely shaped by personal beliefs and values.
II. Employee work place attitude are fairly stable overtime and slow to change.
III. Managers can correctly attribute poor employee behaviour to lack of motivation.
IV. Adult learners seek skill and knowledge that they can apply to their work or used to
further their career.
Codes:
(A) All are true.
(B) I, II, III are correct.
(C) II, III, IV are correct.
(D) I, II, IV are correct.
Answers: (D)

1. Which is a Green field airport?
(A) Indira Gandhi Airport, Delhi
(B) Rajiv Gandhi Airport, Hyderabad
(C) Birsa Munda Airport, Ranchi
(D) Lok Nayak Jay Prakash Airport, Patna
Answer: (B)
2. The free baggage allowance for first class and business class passengers in airlines is
(A) 2 bags (pieces) where the total of the 3 dimensions does not exceed 145 cms for each bag.
(B) 2 bags (pieces) where the total of the 3 dimensions does not exceed 158 cms for each bag.
(C) 2 bags (pieces) where the total of the 3 dimensions does not exceed 268 cms for each bag.
(D) 2 bags (pieces) where the total of the 3 dimensions does not exceed 278 cms for each bag.
Answer: (B)
3. Calculate the flying time if a flight leaves Detroit (–0500 hrs) at 1405 hrs and arrives
Mumbai (+0530 hrs) at 2300 hrs next day
(A) 22:25 hrs
(B) 20:25 hrs
(C) 18:35 hrs
(D) 18:25 hrs
Answer: (A)
4. This consists of two lists of railway zones and headquarters and the candidate has to
match an item in one list with an item in the other:
List – I (Railway Zones) List – II (Headquarter)
i. Central 1. Mumbai (Churchgate)
ii. North Central 2. Allahabad
iii. East Central 3. Hajipur
iv. Western 4. Mumbai (CST)
Codes:
(i) (ii) (iii) (iv)
(A) (1) (2) (3) (4)
(B) (4) (3) (2) (1)
(C) (4) (2) (3) (1)
(D) (1) (3) (2) (4)
Answer: (B)
5. The production concept in marketing emphasis on

(A) High quality goods
(B) Large volume of goods
(C) The product with best possible features
(D) Products and services emphasising on environment
Answer: (B)
6. A skeptical buyer is one
(A) who makes impulsive purchase
(B) who carefully weighs the cost and benefit
(C) has a negative image about product
(D) is keen to return the product
Answer: (B)
7. “REVPAR” is a test which

(A) measures income before fixed cost
(B) insists on performance measures based on increase in operating margins
(C) assumes that room revenue is a good indicator of a hotel’s overall performance
(D) indicates what a business unit wants to achieve
Answer: (C)
8. Complete tourism study should comprise the study of

(A) Geography, environment and ecology
(B) History, heritage and culture
(C) Economics and Management
Answers: (D)
9. Imambara is
(A) A congregational mosque
(B) A large hall for observing Muharram and for storing tazias
(C) Audience hall
(D) A residential centre for spiritual study
Answers: (A)
10. What percentage of oxygen is used in gas cylinder of SCUBA diving?

(A) 100 %
(B) 80 %
(C) 60 %
(D) 50 %
Answers: (C)

(Name of the Company / Travel agency) (Year of establishment)
I. Thomas Cook India Ltd. 1. 1963
II. SITA World Travel, India 2. 1948
III. Mercury Travels 3. 1978
IV. Travel Corporation of India (TCI) 4. 1961
Codes:
I II III IV
(A) 1 3 4 2
(B) 4 1 2 3
(C) 3 1 2 4
(D) 2 4 1 3
Answers: (C)
2. In recreational planning, a new technique was followed from 1990 and it is defined as
follows. Indicate the correct definition.
(A) It is known as carrying capacity technique
(B) It is known as Delphi technique.
(C) It is known as recreation and tourism planning.
(D) Recreational planning and managements.
Answers: (B)
3. “Incredible India” campaign was launched in the year

(A) 2000
(B) 2001
(C) 2002
(D) 2003
Answers: (C)
4. Emigration check not required (ECNR), status passport are granted to

I. Indian Nationals from abroad
II. All holders of diplomatic passpor
III. All income tax payers
IV. All graduates and professional degree holders
Codes:
(A) I, II, III are correct.
(B) II, III & IV are correct.
(C) All of the above are correct.
(D) Only IV is correct.
Answers: (C)
5. Which of the following is not correctly stated?

(A) A strategy is a plan of action.
(B) A system is a linking of organisation components.
(C) A process is a flow of interrelated events towards a goal.
(D) Quality is the degree of productivity.
Answers: (D)

I. Lalbagh Botanical Garden 1. Mangrove Forest
II. Sunderbans 2. River Island
III. Majuli 3. Mahabalipuram
IV. Shore Temple 4. Bengaluru
Codes:
I II III IV
(A) 4 1 2 3
(B) 3 2 1 4
(C) 2 3 4 1
(D) 1 2 3 4
Answers: (A)
7. Which one of the following pairs is correctly matched?

(A) Asia’s largest inland salt water lagoon– The ChilkaLake
(B) Nehru Trophy Boat Race is held at – Goa
(C) Udaipur is known as – the Paris of the East
(D) The biggest statue of Thiruvalluvar is at – Marina Beach
Answers: (A)
8. Which one of the following pairs is not correct matched?

(A) Natural Shiva Linga of Ice is formed at – Amarnath
(B) A paved pedestrian path offering stunning views of the mountains and the plains below
at Kodaikanal is – Coaker’swalk
(C) The place famous for its spectacular sunrise and sunsets, especially on a full moon days is
– Kanyakumari
(D) Queen of the Arabian Sea is – Goa
Answers: (D)
9. Which one of the fort made of bricks?

(A) Ranthambhore
(B) Gwalior
(C) Bikaner
(D) Daulatabad
Answers: (C)
10. Mumtaz Mahal (wife of Shah Jahan) died at

(A) Saharanpur
(B) Burhanpur
(C) Agra
(D) FatehpurSikri
Answers: (B)

1. Which one of following pairs is not correctly matched?
(A) It is a very attractive manmade resort – Disneyland
(B) It is an Indian concept where ancient Indian Maharajas converted their palaces into
hotels after they were stripped of their princely privileges – Palace Hotels
(C) In this type of hotels, each room or suite is owned by several people who will schedule
their visit well in advance with management office to ensure that the room or suite is
available – Time share Hotels
(D) It is a type of hotel where guests are fed traditional Indian food of royalty and served by
liveried waiting staff – Palace on Wheels
Answers: (D)
2. Which one of the following pair is correctly matched?
(A) In this type of pricing plan, charges include room rent and all meals – Continental Plan
(B) Setting a standard with a comparable competitor is – Branding
(C) A strategy of maximizing revenue – Yield Management
(D) A room with a sofa cum bed ideally situated beside swimming pools or beaches
Answers: (C)
3. ‘Revpar’ is a term used in the hotel industry to establish

(A) The Rack Rate
(B) The Occupancy Rate
(C) The Room Rate
(D) The Revenue per Available Room
Answers: (D)
4. Which is a Greenfield airport?

(A) Devenhalli Airport, Bengaluru
(B) Indira Gandhi Airport, Delhi
(C) Lok Nayak Jayprakash Airport, Patna
(D) Sardar Vallabhbhai Patel Airport, Ahmedabad
Answers: (A)
5. In which year Air India and Indian Airlines merged as NACIL?

(A) 2006
(B) 2007
(C) 2008
(D) 2009
Answers: (B)
6. Which event is associated with Centenary year of Civil Aviation?

(A) Flight of Hery Piquet from Allahabad to Naini
(B) Maiden flight of JRD Tata from Karachi to Bombay.
(C) Direct flight from London to Bombay
(D) Flying show over Hooghly River in Calcutta
Answers: (A)
7. Calculate the flying time a flight leaves Ho Chi Minh City (+ 00700 Hrs) at 2005 Hrs and
arrives Frankfurt (+0100 Hrs) at 0615 next day.
(A) 15.10 Hrs
(B) 16.10 Hrs
(C) 14.10 Hrs
(D) 17.10 Hrs
Answers: (B)
8. Free baggage allowance for economy class passengers in airlines is

(A) 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 273
cms.
(B) 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 158
cms.
(C) 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 115
cms.
(D) 2 bags (pieces) where the total of the 3 dimensions for both bags does not exceed 315
cms.
Answers: (A)
9. Which statement is true?

(A) Immigration check is done for all passengers, Indian or foreigners at the time of arrival
and departure.
(B) Immigration check is done for Indians at the time of departure.
(C) Immigration check is done for foreigners at the time of arrival.
(D) Immigration check is done randomly.
Answers: (A)
10. Assertion (A): Bermuda Agreement between UK and USA is the basis of bilateral
agreements among nations in the field of civil aviation.
Reason (R): It was signed in 1945.
Codes:
(D) (A) is true, but (R) is true.
Answers: (C)

1. The following statement concerning the grapevine is not correct?
(A) Grapevine generally is irregularly used in organizations.
(B) A grapevine can and often does generate harmful rumours.
(C) The grapevine is used largely to serve the self-interests of the people within it.
(D) In time and with proper pressure, the grapevine can be eliminated.
Answers: (D)
2. Which of the following is not a fixed cost?

(A) Cost of maintenance
(B) Depreciation
(C) Rent
(D) Cost of labour
Answers: (D)
3. Total assets turnover is

(A) Cost of goods sold/ Average total assets
(B) Cost of goods sold/ Average fixed assets
(C) Cost of goods sold /Average capital employed
(D) Cost of goods sold/ Net working capital
Answers: (A)
4. Cash receipts and payments relating to future contracts, forward contracts, option
contracts and swap contracts when the contracts are held for dealing or trading purpose is
considered to be an example of
(A) Cash flow from operating activities
(B) Cash flow from financing activities
(C) Cash flow from investing activities
Answers: (A)
5. Aitmaduddaula’s Tomb (father of Nurjahan and father-in-law of Emperor Jahangir) is

situated in
(A) Delhi
(B) Fatehpur Sikri
(C) Lahore (D) Agra Answer: (D)
6. Which one of the following is correct matched?
(A) Khasis – Tribes of West Bengal
(B) Red – Original inhabitants Indians of North America
(C) Bhils – Tribes of Assam
(D) Todas – Tribes of Nagaland
Answer: (B)
7. Which one of the following is correctly matched?

(A) The Statue of Zeus – is in the Valley of Olympia (Rome)
(B) Stone Henge – is erected in France
(C) The Leaning Tower – is one of the wonders of the middle ages and is in Pisa
(D) The Sphinx – is situated in Babylon
Answer: (C)
8. Match an item List – I with an item in List - II:

(Personalities) (Musical instrument)
i. Ustad Amir Khan 1. Tabala
ii. Zakir Hussain 2. Flute
iii. Pandit Ravi Shankar 3. Sarangi
iv. Pandit Hari Prasad Chaurasia 4. Sitar
Codes:
i ii iii iv
(A) 4 2 1 3
(B) 3 4 1 2
(C) 3 1 4 2
(D) 2 3 1 4
Answer: (C)
9. The Kailasa Temple at Ellora, the largest single piece of architectural wonder of the world
was built b
(A) The Pallavas
(B) The Cholas
(C) The Rashtrakutas
(D) The Vijayanagara
Answer: (C)
10. Match an item in List-I with an item in the List-II:
List – I (Names of Dances) List – II (Name of States)
i. Brita or Vrita 1. Himachal Pradesh
ii. Bihu 2. Bengal
iii. Hikat 3. Assam
iv. Kolatam 4. Andhra Pradesh
Codes:
i ii iii iv
(A) 2 3 1 4
(B) 3 4 2 1
(C) 4 1 2 3
(D) 1 2 3 4
Answer: (A)

1. Which of the following is not an internal factor but influences pricing decisions?
(A) Competition
(B) Marketing objective
(C) Cost
(D) Marketing mix strategy
Answer: (A)
2. Arrange the following in chronological sequence:

(A) Madras Museum, Madras Memorial Hall, Madras Egmore Maternity Hospital, Victoria
Public Hall
(B) Madras Memorial Hall, Madras Museum, Madras Egmore Maternity Hospital, Victoria
Public Hall
(C) Madras Egmore Maternity Hospital, Madras Memorial Hall, Madras Museum, Victoria
Public Hall
(D) Victoria Public Hall, Madras Egmore Maternity Hospital, Madras Museum, Madras
Memorial Hall
Answer: (C)
3. Assertion (A): ‘The Pushkar Fair’ has now become a “must see” on the itinerary of every
tourist.
Reason (R): It plays host to them biggest camel fair in Asia.
Codes:
(A) Both (A) and (R) are correct, (R) is the correct explanation.
(C) (A) is correct, but (R) is false.
(D) (R) is correct, but (A) is false.
Answer: (B)
4. Two of the greatest travellers in the world have been Marco polo and Ibn Batuta. Name the
countries to which they belong?
(A) Greece and Rome
(B) Iran and Turkey
(C) Italy and Morocco
(D) Egypt and Mesopotamia
Answer: (C)
5. Which currency is used to buy a ticket to visit the Terra Cotta Army?
(A) Bhat the currency of Thailand
(B) Dollar the currency of Hong Kong
(C) Yen the currency of Japan
(D) Renminbi the currency of China
Answer: (D)
6. “Vivek Express” the train with longest route plies between the two destinations
(A) Guwahati and Kanyakumari
(B) Dibrugarh town and Kanyakumari
(C) Howrah and Kanyakumari
(D) Kalka and Kanyakumari
Answer: (B)
7. Name the capital of Lakshadweep

(A) Amini
(B) Kiltan
(C) Minicoy
(D) Kavaratti
Answer: (D)
8. The name “Silk route” which is also a part of cultural tourism, was given by
(A) Marcopolo
(B) Alberuni
(C) Ferdinand-von-Richthofen
(D) Niccolas Manncci
Answer: (C)
9. The concept of “Charbagh” was brought to India by

(A) Aryans
(B) Turks
(C) Mughals
(D) Britishers
Answer: (C)
10. The architectural concept of “double dome” was introduced in India by

(A) Khaljis
(B) Tughlaqs
(C) Turks
(D) Mughals
Answer: (C)

1. When did Thomas Cook first started the Grand circular Tours of Europe?
(A) 1955
(B) 1956
(C) 1966
(D) 1967
Answer: (B)
2. Which one is not an attractive element for tour operators while designing organized
package tour?
(A) Flexibility of adding special services for premium price
(B) Consolidation of business network for effective service delivery
(C) Penetration in the market by reducing price
(D) Promotion of hassle free travel Answer: (C)
3. Value for Money pricing strategy for organised package tour intended to charge
(A) Medium price
(B) High price
(C) Low price
(D) Premium price
Answer: (A)
4. Which pricing strategy/approach that SOTC has adopted for the promotion of In-box
holiday package?
(A) Premium pricing
(B) Under-cut pricing
(C) Cost-plus pricing
(D) Skimmed the cream pricing
Answer: (B)
5. The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as
(A) Organizing
(B) Planning
(C) Controlling
(D) Leading
Answer: (C)
6. Large scale action plans of an organisation for interacting with environment in order to
achieve long-term goals refers to
(A) Actions
(B) Objectives
(C) Strategic goals
(D) Strategies
Answer: (D)
7. Adam Smith in his book ‘Wealth of Nations’ described the breakdown of jobs into narrow
and repetitive tasks and called thi
(A) Work denomination
(B) Assembly lines
(C) Division of labour (D) Common factor of work Answer: (C)
8. The Hawthorne studies were initially devised to study
(A) productivity levels of groups Versus individuals.
(B) the effect of noise on employee productivity.
(C) the effect of illumination levels on employee productivity.
(D) the effect of co-operative versus competitive organisational environments on
productivity.
Answer: (C)
9. Data when organised in a meaningful way, the results are called

(A) A database
(B) Information
(C) Artificial intelligence
(D) An expert system
Answer: (B)
10. Match an item in List-I with an item in List-II:

List – I (Books Name) List – II (Author)
i. Principles of Scientific Management 1. Maslow
ii. General & Industrial Management 2. Henry Fayol
iii. Motivation & Personality 3. Peter Drucker
iv. The Practice of Management 4. F.W. Taylor
Codes:
i ii iii iv
(A) 4 2 1 3
(B) 3 1 2 4
(C) 2 3 1 4
(D) 1 4 2 3
Answer: (A)

1. Arrange the following trains in the order in which they were started:
I. The Deccan Odyssey
II. Royal Rajasthan
III. Palace on Wheels
IV. The Nilgiri Express
Codes:
(A) I, II, III and IV
(B) IV, III, II and I
(C) IV, III, I and II
(D) IV, II, III and I
Answers: (C)
2. Which of the following is the leading International healthcare accrediting agency?
(A) Trent International Accrediting Scheme
(B) Joint Commission International
(C) NABH – National Accreditation Board for Hospitals and Health
(D) UKAF – United Kingdom Accreditation Forum
Answers: (B)
3. T GV is famous for
(A) Airlines
(B) Railway
(C) Cruise ship
(D) Resorts
Answers: (B)
4. Assertion (A): In India both tour operators and travel agents assemble and sell tour
packages.
Reason (R): Tour operators are wholesalers and travel agents are retailers.
Codes:
(B) Both (A) & (R) are true, but (R) is not the correct explanation.
Answers: (AB)
5. Which group of sequential itinerary is/are correct?

I. Orland → Dublin → Milan → Dubai
II. Tel Aviv → Islamabad → Kathmandu → Yangon
III. Boston → Madrid → Athens → Istanbul
IV. Athens → Karachi → Dhaka → Bangkok
Codes:
(A) I, III & IV are correct.
(B) II, III & IV are correct.
(C) I & II are correct.
Answers: (D)
6. Wholesaler in the parlance of Tourism Industry is

(A) Airline
(B) Tour operator
(C) Hotel
(D) Travel Agency
Answers: (B)
7. Leaving a destination in a better condition than you found it is known as

(A) Enhansive sustainability
(B) Sustainable tourism
(C) Eco-tourism
(D) Clean-up tourism
Answers: (A)
8. What is cognitive dissonance?

(A) It is a tendency of the buyer to purchase the cheapest brand available in the market.
(B) It is the pre-purchase research activity carried out by a prospective customer.
(C) Discomfort caused by post purchase conflict.
(D) It is the set of the bargaining tools that a buyer uses to get the best deal from the seller.
Answers: (C)
9. The online selling of goods and services to final consumers is known as

(A) B2B online marketing
(B) B2C online marketing
(C) C2B online marketing
(D) C2C online marketing
Answers: (B)
10. In Tourism marketing, if supply exceeds demand

(A) There is near certainty of price-cutting by major competitors
(B) There is more likely to be a mismatch between the holding expectations and destination
experiences
(C) It takes long time to expand the product service offering
(D) The service provider will charge a premium price
Answers: (A)

1. In the context of “Theme Park” Excitement will be referred to as
(A) Core product
(B) Tangible product
(C) Augmented product
(D) Facilitating product
Answers: (A)
2. When a marketer modify an exiting product for the current market, he is said to be
following
(A) Market development strategy
(B) Market penetration strategy
(C) Product development strategy
(D) Diversification strategy
Answers: (C)
3. Which of the following is considered as a challenge faced by destination marketer?

(A) Limited budgets
(B) Politics
(C) External environment
Answers: (D)
4. The ability of followers to perform their jobs independently and to assume additional
responsibilities in their desire to achieve success is called
(A) Maturity
(B) Authority
(C) Aggressiveness (D) Assertiveness Answers: (A)
5. All of the following are main activities in evaluating information except
(A) Acquiring information
(B) Comparing value with cost of information
(C) Selecting data to be evaluated
(D) Using information in decision making
Answers: (D)
6. The characteristics of the individual who should be hired for the job are indicated by the
(A) Job analysis
(B) Job description
(C) Job specification
(D) Job identification
Answers: (C)
7. Decentralizing an organisation is a structural change aimed at

(A) Reducing the cost of coordination
(B) Increasing the controllability of subunits
(C) Increasing motivation
Answers: (D)
8. Assertion (A): Christopher Columbus, Ferdinand Magellan and Sir Francis Drake made
great ocean voyages to discover North and South America, Australia and New Zealand.
Reason (R): Development of the rudder, triangular sails and the mariner’s compass helped
navigation and distant travel.
Codes:
Answer: (A)
9. Which one of following pairs is correctly matched?

(A) Memphis businessman Kemmons Wilson thought of standardising motels into chain
operation. He created the first Holiday Inn on the outskirts of Memphis, Tennessee.
(B) Willard Marriott created the first soda pop fountain in Quincy, Massachussetts with A &
W fast food restaurant chain in 1928.
(C) Cecil B. Day opened the first budget hotel Travelodge in 1970.
(D) Stevens Hotel, later renamed as the Conrad Hilton had the distinction of being the first
luxury hotel in America.
Answer: (A)

The International chains provided the following relationships to individual owners:
(A) Partnerships – Providing professional managers, technicians, manuals systems etc. on
the basis of management fees and a share of profits as incentive payment.
(B) Franchise – Providing name and association against a fee
(C) Management Contract – Sharing equity and profits
(D) Conglomerates – Amalgamate their capital and their operations
Answer: (A)

1. Which date marked a major leap for mankind in travel? Orville and Wilbur Wright, bicycle
manufacturers, flew the first engine driven aeroplane near Kitty Hwak, N.C. USA.
(A) November 15, 1902
(B) October 2, 1905
(C) November 11, 1900
(D) December 17, 1903
Answer: (D)
2. Which one does not apply to a coffee shop?

(A) 24-hour service
(B) Pre-plated service
(C) Formal atmosphere
(D) Lively music
Answer: (C)
3. Match an item in List-I with an item in List-II:

List – I (International Airport) List – II (Location)
i. Rajiv Gandhi International Airport 1. Guwahati
ii. Veer Savarkar International Airport 2. Hyderabad
iii.Shri Guru Ram Dass Jee International Airport 3. Port Blair
iv. Lokpriya Gopinath Bordoli International Airport 4. Amritsar
Codes:
i ii iii iv
(A) 3 4 1 2
(B) 2 3 4 1
(C) 4 1 3 2
(D) 1 3 4 2
Answer: (B)
4. The e-ticketing system of the Indian Railways is capable of handling how many tickets per
minute?
(A) 1800
(B) 2000
(C) 2200
(D) 2400
Answer: (B)
5. In which year Air India was Nationalised?

(A) 1948
(B) 1951
(C) 1953
(D) 1957
Answer: (C)
6. Match an item in List-I with an item in List-II.

List – I (Name of Founder of Travel Agency) List – II (Nature of Business)
i. Henry Wells 1. Excursion Tours
ii. Richard Cox 2. Bicycle Tours
iii. Thomas Cook 3. Credit Card & Traveller’s Cheque
iv. John C. Dengler 4. Serving British Army Regiment
Codes:
i ii iii iv
(A) 3 2 1 4
(B) 2 1 4 3
(C) 3 4 1 2
(D) 1 4 3 2
Answer: (C)
7. Which was the steamship company that Thomas Cook used for bringing British tourists to
India in 1878?
(A) Royale Meridian
(B) Star Cruise
(C) Royale Virgo
(D) Peninsular & Oriental
Answer: (D)
8. Which are the two famous tourist destinations that Thomas Cook used to conduct tour in
India in the last quarter of 19th century?
(A) Aurangabad and Darjeeling
(B) Mahabalipuram and Ooty
(C) Agra and Gulmarg
(D) Delhi and Jaipur
Answer: (C)
9. Who is the founder president of IATO?

(A) Subash Goyale
(B) Ram Kohil
(C) Inder Sharma
(D) J.N. Katgara
Answer: (B)
10. Which type of travellers do not see travel as perk but rather as another source of stress?
(A) Leisure travellers
(B) Business travellers
(C) Free Independent travellers
(D) Vacationers
Answer: (B)

1. The concept of value within tourism is to
(A) provide good quality and more offers
(B) develop company systems and process
(C) help companies find ways to optimise the delivery of value
(D) provide more information on tourist product
Answer: (C)
2. The concept of marketing was evolved

(A) after the production approach
(B) after the economy Philosophy
(C) prior to the sales approach
(D) through the production, sales and then the marketing approach
Answer: (D)
3. Cognitive dissonance is caused

(A) during information research
(B) during purchase
(C) by post purchase conflict
(D) by pre-purchase conflict
Answer: (C)
4. Business philosophies can be identified within tourism sector as

(i) Product oriented company
(ii) Technology oriented company
(iii) Market oriented company
(iv) Sales oriented company
The candidate has to find the correct answer according to the code:
Codes:
(A) (i), (ii) and (iii) are correct.
(B) (i) and (ii) are correct.
(C) (ii) and (iii) are correct.
(D) (i) and (iv) are correct.
Answer: (A)
5. Initiator is the person

(A) who has the financial authority within the group of people to make the purchase.
(B) who actually visits the travel agent and makes the purchase of the travel package.
(C) who actually goes on trip.
(D) who gathers information and starts the purchasing process.
Answer: (D)
6. Tourists who tend to search for authentic experience can be termed as

(A) Drifters
(B) Explorers
(C) Individual mass tourists
(D) Organised mass tourists
Answer: (B)
7. Which one of the following combination is the correct order of Doxey’s Irridex Index
Model?
(A) Indifferent – Annoyance – Euphoric – Antagonistic
(B) Antagonistic – Indifferent – Annoyance – Euphoric
(C) Euphoric – Indifferent – Annoyance – Antagonistic
(D) Annoyance – Antagonistic – Indifferent – Euphoric
Answer: (C)
8. Which fundamental issue motivated F.W. Taylor to create a more scientific approach to
management?
(A) Work effectiveness
(B) Work place safety
(C) Work efficiency
(D) Worker absenteeism and turnover
Answer: (C)
9. A positive Net Present Value (NPV) means

(i) The project earns rate of return higher than the firm’s cost of capital.
(ii) The project’s rate of return is equal to the firm’s cost of capital.
(iii) The firm’s cost of capital is more than the project’s rate of return.
(iv) The firm’s cost of capital is equal to annual revenue from project.
The candidate has to find the correct answer using the code:
Codes:
(A) (i), (ii) and (iii) are correct.
(B) (i) and (ii) are correct.
(C) (i) and (iii) are correct.
(D) (i) is correct.
Answer: (D)
10. Which of the following belongs to BOTH money and capital market?
(A) Treasury bills
(B) Commercial banks
(C) Stock Market
(D) Derivative market
Answer: (B)

1. Portfolio of products that an organisation offers to one market or several is known as
(A) Product life cycle
(B) Positioning mix
(C) Product mix
(D) Brandicide
Answer: (C)
2. _______ advertising is important for mature products because it keeps consumer

thinking about product.
(A) Informative
(B) Persuasive
(C) Image
(D) Reminder
Answer: (D)
3. This consist of two lists, List – I represents the message execution strategy and the List –
II represents the essence of execution strategy. The candidate has to match an item in List –
I with an item in List – II:
i. Slice of life 1. Creates characters speak on behalf of the product to
build credibility
ii. Fantasy 2. People using the product in normal setting
iii. Mood or Image 3. Creates a wonder-world around the product or its use
iv. Testimonial evidence 4. Communicates the essence or spirit of the product
Codes:
i ii iii iv
(A) 3 4 1 2
(B) 1 2 3 4
(C) 2 3 4 1
(D) 4 1 2 3
Answer: (C)
4. This consists of two lists, List – I represent Tourism marketing environmental forces and
the List – II represents the element through which the marketer must understand these
forces. The candidate has to match an item in one list with an item in the other:
i. Demographic 1. Pressure groups
ii. Political 2. Institution and Society’s behaviour
iii. Cultural 3. Integrity of Resources
iv. Environmental 4. Physical traits of Individuals
Codes:
i ii iii iv
(A) 2 4 3 1
(B) 4 1 2 3
(C) 3 2 1 4
(D) 1 3 4 2
Answer: (B)
5. Which one of the following is not correctly matched?

(A) Consumer buying behaviour refers to the buying behaviour of – Final Customers
(B) The groups to which people do not belong but would like to be the part of that group –
Aspirational Group
(C) The technique used by marketer to identify the relationship between perceived
importance of a destination on the part of tourist and actual performance on the part of the
suppliers – Perceptual Mapping
(D) Brand or part of brand that gives legal protection and also gives the seller the exclusive
right to use the brand name or brand mark is – Brand Equity
Answer: (D)
6. VALS framework divides the US popula tion into different lifestyle groups, defined
according to Psychological factors that correlate with
(A) Purchase behaviour
(B) Social class
(C) Family life cycle
(D) Culture
Answer: (A)
7. ______ is the tendency to twist information into personal meaning and interpret
information in a way that fit our preconceptions.
(A) Selective attention
(B) Selective retention
(C) Selective distortion
(D) Selective hearing
Answer: (C)
8. One of the prominent sites of Sufism was the Dargah of Chishti Sufi Shaikh Gesudaraz is
situated at
(A) Ajmer
(B) Delhi
(C) Multan
(D) Gulbarga
Answer: (D)
9. There are four types of International Tourism organisations. Identify the correct order in
which they were established
(A) ICAO, PATA, IATA, UFTAA
(B) ICAO, IATA, PATA, UFTAA
(C) IATA, ICAO, PATA, UFTAA
(D) UFTAA, ICAO, PATA, IATA
Answer: (B)
10. Mosi-oa-Tunya is a spectacular tourist spot. Select the English name of the spot
(A) Niagara Falls
(B) Abbey Falls
(C) Jog Falls
(D) Victoria Falls
Answer: (D)

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MCQs on Tourism and Tourism Management - 1

MCQs on Tourism and Tourism Management0 Comments

2. What is the ratio of FDI in the Accommodation sector in India?

3. Which of the following is India’s first Submarine Museum?

5. Gandhara Art is the outcome of

6. The restaurant service orders are taken by

7. In which Indian city, the “Fort William” is located?

10. ‘Bloody Mary” and Screw driver” are

MCQs on Tourism and Tourism Management - 2

4. Which year is considered as a benchmark for declaring a property as heritage hotel?

7. Service scapes refers to

9. In Tourism Multiplier, which of the following is not considered as ‘tourist spending’?

3. What is the IATA code of Port Blair?

4. Khajuraho dance festival is organised every year in the

(A) (a), (b), (c) are correct.

6. Which is not a Jain Pilgrimage Centre?

7. Which is not a skiing resort?

8. Which pass lies enroute to Leh?

MCQs on Tourism and Tourism Management - 4

4. In which year the Government of India introduced National Action Plan?

5. Who is the first Director General of Tourism?

6. Which destination is not covered by the “Maharaja Express”?

(A) Both (A) and (R) are true.

(A) Both (A) and (R) are true.

3. Assertion (A): Beach Tourism is popular among all types of tourism.

5. If a mountaineer ascends a mountain at fast speed, he may suffer Acute Mountain

(A) I, II & III are correct.

6. Which of the following are biosphere reserves?

MCQs on Tourism and Tourism Management - 6

3. “DND” is a sign to indicate

8. Which one of the following is correctly stated?

MCQs on Tourism and Tourism Management - 7

5. Name the under liner cloth used on a restaurant table.

6. ARR is the term used in hotel industry for identifying

7. Which places are covered by “the palace on wheels”?

(A) (a), (b), (c) are correct.

8. In how many countries ‘Schengen Visa’ is valid?

10. Which is the longest train service in India?

MCQs on Tourism and Tourism Management - 8

2. Where is the Mousoleum of Emperor Akbar?

3. What is the Phobia (fear) of travel?

5. Which one of the following is not a classical dance?

9. The largest Tiger reserve ‘Nagarjuna- Srisailam’ Tiger reserve is located in

MCQs on Tourism and Tourism Management - 9

3. Which one of the following statement is correct?

5. Arrange the following monuments in order in which they appeared.

6. Which one of the following statement is not correct?

7. Which one of the following statement is correct?

9. Which one of the following statement is correct?

MCQs on Tourism and Tourism Management - 10

1. Identify the correct match:

2. “Aspect Impact Analysis” is conducted in hotels to

3. Identify an International franchise hotel chain

4. “ASDL” (Assymetric Digital Subscriber Lines) will enable the

5. “Table d’ hot” is a term related to

6. Which one is an example of non-marketing trade barrier in tourism marketing?

7. Which of the segmentation method is based on behavioural correlate?

9. Marketing information system consists of

MCQs on Tourism and Tourism Management - 11