Xerox AltaLink C80xx EWS SoftwareUpgrade Instructions 27400

Xerox® AltaLink® C80XX Series
Multifunction Printers
Embedded Web Server Software
Upgrade Installation Instructions
101.xxx.xxx.xxxxx
Upgrading Software for Xerox® ConnectKey® Technology
Xerox® AltaLink® C80XX Series Upgrade Instructions Using
Embedded Web Server
This document details the software upgrade instructions to support the Xerox® AltaLink® C80xx Multifunction Printer. The
upgrade process can be performed on Xerox® AltaLink® Multifunction Printers built on ConnectKey® Technology that
currently run software versions 100.xxx.xxx.xxxxx or 101.xxx.xxx.xxxxx.
Note: To access administrative and to perform the software upgrade procedures, you must have system administrator
access privileges.
Print a Configuration Report and Identify Software Version

To view the IP address of your printer, print a Configuration Report. Ensure that you print and keep a copy of the
Configuration Report for reference until after the firmware update has been completed.
1. At the printer control panel, touch the Home button.
2. Touch Device > Information Pages.
3. Touch Configuration Report, then touch Print.
4. On the printed configuration report, check the system software version under the Software Version section.
Upgrade Procedures
Software Upgrade Utility To upgrade your device, we recommend that you use the Xerox® ConnectKey®
(Recommended) Technology Software Upgrade Utility. This utility enables you to upgrade your device by
running through our quick and easy-to-use tool interface. To use the recommended
automatic upgrade process, follow the instructions provided.
Embedded Web Server If you experience problems with the Software Upgrade Utility, you can upgrade the
Software Upgrade software manually using the Embedded Web Server on the device.
This process updates devices running software versions 100.xxx.xxx.xxxxx or 101.xxx.xxx.xxxxx to a later version of
software for Xerox® ConnectKey® Technology.
Requirements
1. Verify the current software version installed on your device. For instructions, refer to Print a Configuration Report and
Identify Software Version. If the software version number does not start with 100 or 101, then the wrong device is
being used.
2. Ensure that the printer is configured and connected to the network.
3. Ensure that you have the IP address of the Xerox® AltaLink® device and can connect to it successfully. To locate the IP
address, refer to Print a Configuration Report and Identify Software Version.
4. Ensure that HTTP is enabled on your Xerox® AltaLink® device. For details, refer to the HTTP on the configuration page
under Protocols > HTTP or System Administrator Guide for your device on www.xerox.com/office/support.
Notes: The zip file contains the Software Upgrade Utility instructions, Embedded Web Server Software Upgrade
Instructions, ckupgrade-xxxxxxxxxxx.jar, dlm upgrade file, any associated Web apps to install, and the software
manifest file. Do not modify the structure or format of the zip file.
Downloading the Package for Upgrade

To upgrade the device software from 100.xxx.xxx.xxxx or 101.xxx.xxx.xxxxx to a later version manually, use the following
instructions.
1. At your computer, download the Upgrade Software:
a. To locate the software, Ctrl+Click on the link in the table for the device that is going to be upgraded
Device Link to Software Zip Files

C8070 AltaLink C8070
C8045/C8055 AltaLink C8045/55
C8030/C8035 AltaLink C8030/35
b. Click Accept to download software to your desktop.

c. Double-Click on the downloaded Xerox®_AltaLink®_C80x0_Software_Upgrade_101xxxxxxxxxxx.zip file and
extract all content to the desktop. This should create a new directory on the desktop with the same name as
the downloaded zip file.
d. Enter the directory and double click down to find
Xerox®_AltaLink®_x80xx_Software_Upgrade_101xxxxxxxxxxx.zip file. Double-Click this zip file, enter the
DLM directory and then enter the AltaLink_C80xx directory.
e. Highlight the 1057305v9.dlm file & the AltaLink_C80xx_system-sw#101xxxxxxxxxxx#ENG_MOD.DLM file.
Extract both files to the already created directory on the desktop.
Creating the Clone File (Optional)

1. At your computer, open a Web browser, then type the IP Address of your Xerox® AltaLink® printer using the format
http://xxx.xxx.xxx.xxx.
2. From the top menu click Properties. If you receive a security warning, click to continue. If the printer is locked, a login
screen appears.
Note: The default system administrator login user name is admin and the default password is 1111.
3. Type the login details for the system administrator. The Configuration Overview page appears.
4. In the left-navigation pane, click General Setup > Cloning.
5. To clone all features, click the Clone button.
Note: When the clone process completes, the following page appears.
.
6. Right-click the cloning.dlm hyperlink, then select save target as. Save the .dlm file to your local hard drive.
Enabling Software Upgrades

screen appears.
4. In the left-navigation pane, click Security > Installation Policies.
5. For Software Upgrade, enable the check box for Allow Software Upgrades, then scroll down and click Apply.
6. To install weblets, enable the check box for Allow Weblet Installation.
Installing the Software

If upgrading from a release that begins with 100.xxx.xxx.xxxxx,
1. Return to the Software Upgrade page, from the left-navigation pane, click General Setup > Software Upgrade.
2. At your computer, to perform the Software Installation for your device:
a. Click Browse, then locate the 1057305v9.dlm file that was saved to the directory on the desktop. Select the file,
then click Open.
b. Click Install Software. A file submission message appears. Click OK.
c. Let the 1st software installation complete. Please note, if this file is not loaded prior to loading the software file
the upgrade will fail.
3. After the first file is installed, return to Software Upgrade page, from the left-navigation pane, click General Setup >
Software Upgrade.
a. Click Browse, then locate the AltaLink_C80xx_system-sw#101xxxxxxxxxxx#ENG_MOD.DLM file saved to the
directory on the desktop.
b. Select the AltaLink_C80xx_system-sw#101xxxxxxxxxxx#ENG_MOD.DLM file, then click Open.
c. Click Install Software. A file submission message appears. Click OK.
4. If the upgrade is successful, continue with instructions. If the upgrade fails and a failed upgrade report is generated,
navigate to the Appendix for instructions on how to recover.
If upgrading from a release that begins with 101.xxx.xxx.xxxxx,
1. Return to the Software Upgrade page, from the left-navigation pane, click General Setup > Software Upgrade.
2. At your computer, to perform the Software Installation for your device:
a. Click Browse, then locate the AltaLink_C80xx_system-sw#101xxxxxxxxxxx#ENG_MOD.DLM file saved to the
desktop.
b. Select the AltaLink_C80xx_system-sw#101xxxxxxxxxxx#ENG_MOD.DLM file, then click Open.
3. If the upgrade is successful continue with instructions. If the upgrade fails and a failed upgrade report is generated,
navigate to the Appendix for instructions on how to recover
Note: While the file is transferring, do not navigate from the transfer page until the file completes.
Software Installation begins several minutes after the software file has been submitted to the device. Once the installation
starts, all Embedded Web Server access is disabled. You can monitor the installation progress from the control panel on the
device. The software install process can take approximately 45 minutes to complete.
When the software installation process completes, the device restarts automatically and prints a Software Upgrade Report
and a new Configuration Report.
NOTE: If the software upgrade fails, please navigate to the Appendix for further instructions
Reapplying the Clone File (Optional)
screen appears.
4. In the left-navigation pane, click General Setup > Cloning.
5. Select Browse and locate the cloning.dlm file on your local hard drive.
6. Click Install.
7. Click OK.
Note: The Embedded Web Server is unavailable during cloning installation. When the cloning process completes, the
device restarts automatically.
8. To verify that the clone file installed successfully, refresh the browser.
Congratulations! You have upgraded the software on your Xerox® AltaLink® device for Xerox® ConnectKey® Technology
successfully!
Appendix: Failed Software Upgrade
This section details the process to follow if the software upgrade fails. If any of the following Printed Error Reports are
generated, proceed to the instructions below.
 Printed Error Report showing “Launch Release Missing”

 Printed Error Report showing “Launch Release Corrupted”
 Printed Error Report showing “Launch Release Version Mismatch”
1. The Launch DLM Recovery Patch (LDRP) needs to be loaded on the device. The recovery patch is speed specific so use
the following table to determine which patch to load:
Device Recovery Patch Link

C8030/35 LDRPC803035v1.dlm LDRPC803035v1
C8045/55 LDRPC804555v1.dlm LDRPC804555v1
C8070 LDRPC8070v1.dlm LDRPC8070v1
2. Follow the appropriate Link above. Click Accept to download the zip file to the desktop.
3. Double-Click the downloaded file and unzip to the desktop.
4. The identified patch needs to be loaded via EWS.
i. At your computer, open a Web browser, then type the IP Address of your Xerox ® AltaLink® printer using
the format http://xxx.xxx.xxx.xxx.
ii. From the top menu click Properties. If you receive a security warning, click to continue. If the printer is
locked, a login screen appears.
a. Note: The default system administrator login user name is admin and the default password is
1111.
iii. Type the login details for the system administrator. The Configuration Overview page appears.
iv. From the left-navigation pane, click General Setup > Software Upgrade.
a. Click Browse, then locate the LDRPx80xxV1.dlm file that was unzipped to the desktop.
b. Select the located file, then click Open.
Note: While the file is transferring, do not navigate from the transfer page until the file completes.
5. Once completed, reboot the device

6. Try Software Upgrade again. The pre-install patch 1057305v9.dlm does not need to be loaded again.
If instead during the upgrade the EWS screen provided an error notification saying the software file in invalid, please check
the following:
i. Print a Configuration Sheet and check the Device Software. Validate that is begins with
100.xxx.xxx.xxxxx.
ii. Next check the Network Controller software version under Software Version. If the listed version for the
Network Controller is not appended with 1057305v9.dlm, the required patch was not loaded. Please
navigate to page 5 Section “Installing Software” and follow the upgrade procedure under the section If
upgrading from a release that begins with 100.xxx.xxx.xxxxx:
© 2018 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, ConnectKey® and AltaLink® are trademarks of Xerox Corporation in the
United States and/or other countries.
Other company trademarks are also acknowledged. BR25493.
Document Version: 1.0, November 02, 2018.

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Xerox® AltaLink® C80XX Series

Print a Configuration Report and Identify Software Version

Downloading the Package for Upgrade

Device Link to Software Zip Files

b. Click Accept to download software to your desktop.

Creating the Clone File (Optional)

Enabling Software Upgrades

Installing the Software

 Printed Error Report showing “Launch Release Missing”

Device Recovery Patch Link

5. Once completed, reboot the device

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