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    SITXCCS014 Customer Service Report Template.v1.0 - Task-4

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    Aaryann Jyswal
    Customer feedback was collected from 3 customers - Muhammad Khan, Belinda, and John Bates. The feedback included complaints about slow food service, unentertaining music, small food portions, uninformed staff, and lacking menu details. To address these issues, the report recommends hiring more staff, replacing musicians, increasing food portions, training staff, creating a new menu, and adding more land for seating. Overall, improvements are needed to service speed, entertainment, food quality, staff competence, and menu transparency to enhance the customer experience.

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    SITXCCS014 Customer Service Report Template.v1.0 - Task-4

    Uploaded by

    Aaryann Jyswal
    283 views2 pages
    Customer feedback was collected from 3 customers - Muhammad Khan, Belinda, and John Bates. The feedback included complaints about slow food service, unentertaining music, small food portions, uninformed staff, and lacking menu details. To address these issues, the report recommends hiring more staff, replacing musicians, increasing food portions, training staff, creating a new menu, and adding more land for seating. Overall, improvements are needed to service speed, entertainment, food quality, staff competence, and menu transparency to enhance the customer experience.

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    SITXCCS014 Customer Service Report Template.v1.0_Task-4

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    Customer feedback was collected from 3 customers - Muhammad Khan, Belinda, and John Bates. The feedback included complaints about slow food service, unentertaining music, small food portions, uninformed staff, and lacking menu details. To address these issues, the report recommends hiring more staff, replacing musicians, increasing food portions, training staff, creating a new menu, and adding more land for seating. Overall, improvements are needed to service speed, entertainment, food quality, staff competence, and menu transparency to enhance the customer experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    283 views2 pages

    SITXCCS014 Customer Service Report Template.v1.0 - Task-4

    Uploaded by

    Aaryann Jyswal
    Customer feedback was collected from 3 customers - Muhammad Khan, Belinda, and John Bates. The feedback included complaints about slow food service, unentertaining music, small food portions, uninformed staff, and lacking menu details. To address these issues, the report recommends hiring more staff, replacing musicians, increasing food portions, training staff, creating a new menu, and adding more land for seating. Overall, improvements are needed to service speed, entertainment, food quality, staff competence, and menu transparency to enhance the customer experience.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Bridge Hotel

    Customer service report

    Introduction
    In order to improve our service and client happiness this report was based on
    enquiries complaints and feedback of the costumers..In the following report
    we will get the enquiries from the costumers and then we will provide the
    service and after the service we also get to know how dis the costumer felt
    with our service.

    Analysis of feedback
    We had three costumers Muhamad khan,Belinda ,And john bates and after
    their enquiry we decide to provide them with our service and after our service
    we get different feed back and the feed back were :-

    1. Bad performance by the musicians, staff were not active enough, proper
    amount of money wasn’t charged by the company after providing the
    discount.

    2. Slow Service: Three people have complained to me about our delayed food
    service. The delivery of meals to customers is delayed. This issue may have
    developed as a result of both a shortage of personnel and employee
    indolence.

    3. Not Good Entertainment: One client has complained about a musician band
    indicating it was notentertaining and worthy.

    4. Small Food Portion: One of the customers complained about the size of the
    food portion, saying there wasn’t enough for all of the attendees.

    5. Not Active Staff: One customer put complaint because he did not get a
    discount as per discussion before booking. The cashier did not check the
    discount when he was getting payment from the customer.

    6. Less Information on Menu: The menu did not specify every item and its
    description, such as which foods are gluten-free and which are vegan or
    vegterian.

    Potential Actions to address


    1. Slow Service: •We can hire more staff for catering •Take some actions
    against lazy staff members • Give some bonus to staff members on their good
    service as they will try their best.
    2. Not Good Entertainment: • live music needs to be replaced with electric
    music • Change musician

    3. Small Food Portion: •Make new settings • Add some extra land

    4. Not Active Staff: Give training to staff • Every month organize a meeting
    and discuss new issues Make a new supervisor who will check work and
    guide to staff as well

    5. Less Information on Menu: •Make new menu as per new updating •Update
    to the old menu

    Recommendations
    First off, we should need to recruit extra workers because occasionally our
    hotel has two or three events on the same day. Then, this circumstance is
    really difficult for every employee and has a negative influence on consumers.
    This is not good for our hotel at all. I advise adding extra personnel. Second,
    provide clients enjoyable entertainment. For a hotel, you ought to bring on a
    fresh musician. Thirdly, all employees should get training. Create a new menu
    and update it after that. Add some land to the food part to finish.

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