QUESTION 1: CASE STUDY ANALYSIS – Dr.

NGUYEN Ngoc Anh

CASE STUDY ANALYSIS INSTRUCTIONS

(1) Your essay should be in a Q&A format, based on exam questions for the case study. You
should clarify your answer in bullet points with sound arguments. You might use the
Toulmin argument structure as a scaffold to construct strong arguments. Please note that
answering in a narrative format will not be appreciated because it is hard to read and
follow.
(2) Requirements:
▪ Theoretical relevance: appropriate theories, comprehensive undearstanding of
theoretical frameworks and lexicon;
▪ Organization: good connection of ideas, appropriate use of variety of cohesive
devices
▪ Language: accurate and appropriate use of vocabulary, structures, and register;
concise and clear expression of ideas
▪ Writing style: objective, concrete and organized facts; appropriate use of reference
conventions;
▪ Layout and presentation: attractive and appropriate use of paragraphing, headings,
numberings, spacing and illustrations
(3) Your answer will be graded based on content, correct spelling, and mechanics. The most
important criterion is 'theoretical relevance”.
(4) You are allowed to research the internet or other sources for writing up the case analysis;
however, please be careful: (1) stick closely to provided information or data in the case
study; (2) acknowledge information source from internet or database properly, following
the APA referencing style to avoid plagiarism.
(5) Format:
▪ Words: in total 4.500 – 6.000 words, including everything: title page, body text,
references, table, and so on; not include report team members contribution section.
▪ Font: Arial or Time New Roman, size 12, 1.15 spacing
(6) Don’t cheat, don’t steal, don’t lie, and don’t let others do that.
(7) Submission information:
▪ Deadline: 23:59, December 24 2023
▪ File format: *docx or *pdf (preferred); File name: INE3009-XX – Final Exam –
Group XX
▪ Via email: [email protected] (C/c all your team members)
▪ Subject title: INE3009-XX – Final Exam – Group XX; Example: INE3009-04 – Final
Exam – Group 08

Kindly choose a single case study and prepare a comprehensive case analysis report. Ensure
that each group selects a unique case to avoid redundancy. The full texts of the case studies
and the report template will be made available on MS Teams.
Case study 01: Intel in China (Product #: 9A99C007, Ivey Business School, University of
Western Ontario, Canada)
Exam Questions:
1. How would you have handled the situation with Li?
2. Do you believe the incident with Li was indicative of broader internal communication
difficulties, and, if so, what could Tang do about it?

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 3. Tang largely ignores his rank or his experience in the U.S., and hopes that by making it
a non-issue, it perpetuates a feeling that he is "one of a bunch of Intel employees,
working hard to avoid dissonance in relationships." How realistic do you consider this
attitude to be in dealing with the potential for cross-cultural conflict?

Case study 02: Google and the Government of China: A Case Study in Cross-Cultural
Negotiations (Product #: KEL242-PDF-ENG, Kellogg School of Management,
Northwestern University, US)
Exam Questions:
1. What were Google’s interests and positions? What were its alternatives and how good
were they?
2. What were China’s interests and positions? What were the government’s alternatives
and how good were they?
3. What were the two parties most concerned with during their negotiations? How was this
evident?
4. What ethical dilemmas do you foresee for Google? Is there any way to resolve them?
5. How would you characterize the agreement? Was it integrative? How so?

Case study 03: Ellen Moore (A): Living and Working in Korea (Product #: 9A97G029,
Ivey Business School, University of Western Ontario, US)
Exam Questions:
1. What are the problems and why do they exist?
2. What alternatives exist at this point?
3. In Andrew’s position, what would you do?
4. What changes would you recommend making for future projects?

Case study 04: Amadubi Rural Tourism Project in Jharkhand: Development of Project
Risk Management (A) (Product #: IIMA/PSG0120(A), Indian Institute of Management
Ahmedabad, Gujarat, India)
Exam Questions:
1. Who are the stakeholders in this project?
2. Identify the major activities of the project with its immediate predecessors and draw
the Project network diagram?
3. Should the rural tourism project be located in a city (Jamshedpur) or in the villages
(away from the city)?
4. Who should implement this project?

Case study 05: Applied Research Technologies, Inc.: Global Innovation’s Challenges
(Product #: 4168, Harvard Business School, Harvard University, Boston, US)
Exam Questions:
1. As Peter Vyas, how would you handle the expenditure request for the re-launch of the
mini water oxidation system?

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 2. As Cynthia Jackson, would you approve the expenditure request if Vyas sends it up to
you?
3. How effective has Vyas been as a front-line manager at ART? How effective has
Jackson been as an ART division vice president?
4. How well has Vias managed the global challenges this project involved ?
5. How has ART been able to foster innovation and an entrepreneurial environment in the
context of a large corporate entity?

Case study 06: Karatu Coffee Company in Tanzania: What Strategy Next? (Product #:
W20150, Ivey Business School, University of Western Ontario, Ontario, Canada)
Exam Questions:
1. Appraise the Tanzanian business environment as it has evolved over the past 30 years.
What are the greatest risks and sources of uncertainty? What are the greatest
opportunities?
2. How would you assess Fischer’s strategic decisions and the performance of KCC?
3. What strategic decision(s) would you recommend to Fischer? Why?

Case study 07: The PEARL Project: Work Patterns at Ditto (A) (Product #: 9-404-055,
Harvard Business School, Harvard University, Boston, US)
Exam Questions:
1. What are the tradeoffs Max is making? The tradeoffs Laura is making? Would you want
to be either one of them? Do you worry about being either one of them?
2. Are the long and unpredictable work hours maximizing the group’s effectiveness?
3. Should anything be changed? If so, what? Whose responsibility is it to make any desired
changes?

Case study 08: Six Sigma at Academic Medical Hospital (A) (Product #: UV0340, Darden
School of Business, University of Virginia, Virginia, US)
Exam Questions:
1. What issues now confront McCrea and the Foundations Team? What critical
opportunities should the team consider at this stage of the project?
2. Assess the pilot results in terms of the statistical significance of the improvements seen
via the implemented changes. What should the team say to Project Sponsor Dr.
Hamilton and to Project Champion Dr. Elbridge, about the results?
3. What is the current environment at AMH? What are the obstacles to AMH adopting Six
Sigma?
4. Was the Foundations Team effective?
5. Based upon what you know of the project’s results, limitations, and key stakeholders,
what would you recommend as the next step for McCrea in her role as the Black Belt
of the ED Wait Time Project? What strategies would you offer to ensure her success as
a Black Belt?

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Case study 09: Ospedale Papa Giovanni XXIII: Fixed-Price or Public-Private
Partnership? (Product #: 9B16D014, Ivey School of Business, University of Western
Ontario, London, Canada)
Exam Questions:
1. What would have happened if a PPP was established for construction of the hospital and
a fixed-price contract for the parking area?
2. What are the main advantages and disadvantages of the applied procurement
arrangements from the client’s perspective?
3. What factors should the management team consider when selecting between fixed-price
contracts and PPPs?
4. Were procurement arrangements appropriately selected by the contracting authority?
5. What key considerations should be kept in mind for future procurements?

Case study 10: Nord Stream 2: A Choice Between Control or Operating (Product #:
W27972, Ivey School of Business, University of Western Ontario, London, Canada)
Exam Questions:
1. How important is the Nord Stream 2 gas pipeline for Gazprom?
2. Would commercial interests prevail over geopolitical issues in this case?
3. How important is the Nord Stream 2 pipeline for the energy security of Europe?
4. How can this pipeline change the geopolitical landscape of Europe?
5. Should Gazprom create a German subsidiary to get the Nord Stream 2 pipeline
certification?

Case study 11: Can Machine Learning Fix Our Coding Compliance Crisis? (Product #:
NAC3922, North American Case Research Association, Arizona, US)
Exam Questions:
1. What business risks might AMD face if they do not improve coding accuracy?
2. From her discussions with AMD CIO (Darren Edwards) and other AMD managers,
what can Barbara McMahon infer about the AMD IS organization’s strengths and
weaknesses?
3. Why does McMahon feel uncomfortable about this project? What project risks are
evident?
4. McMahon is considering several alternative courses of action; what do you recommend
she do?

Case study 12: Stakeholder Management at Anglo American Platinum: The

Mogalakwena Mine (Product #: TB0602, Gordon Institute of Business Science, University
of Pretoria, South Africa)
1. What are the local community challenges faced by Anglo American Platinum in mining
in South Africa? How did it deal with these issues in the past?
2. Why did Anglo adopt this new approach?
3. What are the main obstacles that Anglo needs to overcome with this strategy?
4. What should Anglo do?