Management Information Systems Managing The Digital Firm 14th Edition Laudon Test Bank
Management Information Systems Managing The Digital Firm 14th Edition Laudon Test Bank
Management Information Systems Managing The Digital Firm 14th Edition Laudon Test Bank
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gital-firm-14th-edition-laudon-test-bank/
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Copyright © 2016 Pearson Education, Inc.
6) What is the connection between organizations, information systems, and business processes?
Answer: Business processes refer to the manner in which work activities are organized,
coordinated, and focused to produce a specific business result. They also represent unique ways
in which organizations coordinate work, information, and knowledge and the ways in which
management chooses to coordinate work. Managers need to pay attention to business processes
because they determine how well the organization can execute, and thus are a potential source
for strategic success or failures. Although each of the major business functions has its own set of
business processes, many other business processes are cross functional. Information systems can
help organizations achieve great efficiencies by automating parts of these processes or by
helping organizations rethink and streamline them. Firms can become more flexible and efficient
by coordinating and integrating their business processes to improve management of resources
and customer service.
Page Ref: 43-45
Difficulty: Moderate
AACSB: Analytical thinking
CASE: Synthesis
LO: 2.1: What are business processes? How are they related to information systems?
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Copyright © 2016 Pearson Education, Inc.
8) Your aunt has asked you for your suggestions to make her business, a local sandwich shop,
more efficient. Describe at least three types of business processes that a sandwich shop has. Can
any be better coordinated through the use of information systems?
Answer: The business processes of a sandwich shop would include: Taking orders, making
sandwiches, selling to the customer, ordering supplies, opening the store, closing the store,
cleaning the store, paying employees, hiring employees, paying creditors and vendors, creating
financial statements, paying taxes, managing cash.
Many of these processes could be helped by better information systems, specifically those that
require recorded data, such as any financial processes (payments, cash management, taxes,
salaries) and information gathered from and distributed to employees.
Page Ref: 43-45
Difficulty: Moderate
AACSB: Analytical thinking
CASE: Synthesis
LO: 2.1: What are business processes? How are they related to information systems?
10) If your main supplier was late in delivering goods, which type of system would you use to
update your production schedule?
A) ESS
B) TPS
C) MIS
D) DSS
Answer: B
Page Ref: 46
Difficulty: Moderate
AACSB: Analytical thinking
CASE: Analysis
LO: 2.2: How do systems serve the different management groups in a business and how do
systems that link the enterprise improve organizational performance?
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Copyright © 2016 Pearson Education, Inc.
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