Request For Tender - FTA AI Digital Use Case v4.1F
Request For Tender - FTA AI Digital Use Case v4.1F
Request For Tender - FTA AI Digital Use Case v4.1F
For more information about FTA, please refer to the FTA website (https://www.tax.gov.ae/en/)
FTA Vision
The FTA vision is to assist the UAE in achieving sustainable economic growth and economic diversification
through implementation of appropriate fiscal policies, best practices and lead taxpayer services. By handling
taxpayer interactions effectively and continuously enhancing the taxpayer experience, the FTA aims to
provide greater overall value for taxpayers, the country and its citizens.
FTA Mission
The FTA mission is to deliver leading taxpayer services at a global standard and guide the business
community to full compliance by leveraging modern tax administration technologies. The FTA aims to
maintain effective relationships with taxpayers and provide an exceptional experience by providing
exceptional taxpayer services.
Purpose
This document provides an overview of the Bid Guidelines related to the RFT process of the Digital Solutions
Implementation project at the Federal Tax Authority (FTA). It contains instructions to the Bidders for
submitting their proposal, guidelines for the evaluation of their proposals, as well as the process for selecting
a successful Bidder.
The information in this document is intended to enable the Bidder to have a clear understanding of the Bid
Guidelines to assist in planning for the Bid response and the delivery of the project. All proposals will be
considered on their merits against the requirements detailed in this RFT.
FTA’s aim is to focus on delivering high-quality, customer-centric, and integrated government tax services.
FTA intends to help the UAE’s business community improve their readiness and compliance with the UAE’s
Tax law through improved awareness of the regulations and compliance requirements. A vast majority of
companies in the UAE are classified as SMEs whose level of readiness in implementing taxation varies widely,
ranging from dormant companies to active businesses that don’t keep books to those with sophisticated
accounting teams and tools. Furthermore, while individual government agencies in all Emirates regularly
In this context, FTA is inviting leading implementers to submit proposals for providing design and
implementation services for two (2) digital use case as specified in this Request for Tender (RFT).
Scope of Work
Federal Tax Authority (FTA) is looking for an experienced and leading implementation company to design
and implement the following AI/ML use case pilots:
Objectives:
Understand and utilize outcome of taxpayer historic trends to provide FTA with informed insights
into fraudulent behavior
Enhanced accuracy and efficiency of enforcement activities and audits, while reducing cost and time
for inspections.
Pain Points:
FTA has multiple platforms to operate the daily tasks which cause difficulties in collecting the
required information and analyses it that leads to manual work and effort.
Some of the data available in FTA is structured while the other is un-structured such as PDF &
Images the both sources are required for the team to execute their activities.
The analysis for these data is being done manually which requires a lot of time and efforts.
Data & Reporting - Relevant data is either unavailable (due to confidentiality issues), or for available
data, analysis is manual
Data is not presented and visualized in an effective way that can drive decision making and analysis
Objectives:
Understand and utilize outcome of taxpayer historic trends to provide FTA with informed insights
into suspicious patterns and behaviors
Enhanced accuracy and efficiency of enforcement activities and audits, while reducing cost and time
for inspections.
Pain Points:
Little to no visibility into industry, taxpayer and year on year performance comparisons
Required data for analysis is available but the analysis is done manually. Some data is not accessible
due to confidentiality of data.
Data is not presented and visualized in an effective way that can drive decision making and analysis
Discuss and understand the historical data points that need to be analyzed from business
owners/users
Develop historical data model that will accurately identify trends and provide taxpayer analysis for
the purposes to identify high risk fraudulent indicators
Work with FTA business teams to validate the high-risk fraudulent indicators that will be built into
the statistical data model
Test (SIT/UAT) and rollout / Go-Live with the solution
Conduct relevant training/awareness sessions for the FTA Team/Inspection agents
1 Project Kick-off, Team Mobilization and finalization of scope with T+2 Weeks
FTA
• Equipment / Facilities:
The Vendor will work using their own equipment, however it is expected that the vendor will spend
appropriate time in FTA to carry out the assignment, and during that period, can be provided with
office space in FTA while using their own equipment.
• SAP S4 HANA
• MSSQL 2019 and above
• Vendor/Bidder should have a registered organization in UAE Mainland providing IT Services and
must be in operational for at least 10 years.
a. Submit a copy of the Trade license along with details. If a consortium, prime bidder is
responsible for delivery of the project.
b. Additional information to be provided as per below table
5. Website
6. Year of establishment
7. Contact person
8. E-Mail
9. Telephone number
The technical proposal shall contain the following information without any financial information
2- Title Page, showing RFT number, service provider / supplier’s name, address, telephone number and
contact person.
Reporting to FTA:
The Vendor shall provide the FTA project team with a weekly status report.
Evaluation Criteria
Technical Evaluation
The selection decision will be made based on the following key criteria, among others:
Sr Evaluation Criteria Sub-Criteria (Description/Comments – if any) Rating (%)
Company profile, Similar ● Experience of the Bidders in AI Solution 5%
project references with Implementation & Maintenance
1 government in UAE ● Implementations in UAE
● Specific Implementation references with
Government authorities
Detailed approach and ● Detailed project timelines 10%
methodology ● Detailed implementation approach
2
● Detailed work plan
● Availability and time to mobilization
3 Resources Profile ● Team composition 5%
● Experience of the resources
● Experience of implementing the similar solution
4 Technical Proposal ● Detailed response to Scope of Work for FTA 10%
Quality ● Similar Use Cases and references
● Compliance to RFT requirements
● Ease of configuration / readiness of the suite for
FTA requirements with minimal revisions or
code changes
Capabilities of AI/ML ● Unique features of the solution 10%
Solution ● Capabilities of the tool
5
● Accuracy of results and desired outcomes
However, it should be noted that the FTA reserves the right to refuse/decline/disqualify any proposal without
the need to provide any further explanation.
Commercial Evaluation
Commercial Proposal Requirements (It is necessary to state and clarify the following):
• Each item shall be given its separate price, or the total price and a clear breakdown.
• Maintenance and warranty (if any) - Duration of supply, installation and delivery (if any).
• Duration of project implementation. - Number of men on Site for this project (if any).
• Billing should be linked to milestones (upon FTA’s approval of each deliverable).
FTA will not reimburse any charges not included in the proposal.
Please note that it is not required to hand over any copies of papers; It is only required to submit the bid
bond of 5% and to hand it to the procurement department in FTA’s office in Dubai exclusively.
Confidentiality
This RFT has been distributed to you and a limited number of other qualified parties on a strictly
confidential basis.
By your acceptance of this RFT and by acting in any way upon it (inclusive of mere initial consideration), you
agree to:
• Keep all the information contained herein and other information provided to you during the
selection process confidential
• Take all measures necessary to maintain the confidentiality of the content of this document
• Not to use the information contained herein for any other purposes than intended in this RFT.
The information concerning this RFT shall under no circumstances be disclosed or released by you to any
third party (including but not limited to any company, government organization or news agency) without
the prior written consent of the FTA.
Any disclosure, release or handling of information deemed improper by the FTA might result in your proposal
disqualification.
The Proposal and information submitted by you to the FTA in response to this RFT shall be treated as
confidential.
Any inducements of any kind in relation to granting this or any Government Department contract will
automatically disqualify submitted proposals and may constitute a criminal offense.
Ownership
Proposal Expenses
The FTA is not responsible for indemnifying any Proposer for any costs or expenses resulting from this RFT
during the whole RFT process.
Validity of a Proposal
The validity of a submitted Proposal must be a minimum of 90 days from a Proposal Submission Deadline.
Currency of a Proposal
The currency of all the submitted financial information in a proposal shall be UAE Dirham.
The technical and commercial documents should be submitted in PDF format. The proposal language must be
in English and Arabic.
This RFT does not carry any obligation on the FTA to accept the lowest proposal or any specific proposal.
The FTA might decide to re-issue this RFT, postpone or cancel the project any time during this RFT process.
The FTA reserves the right to reject a Proposal for any reason.
Non-compliant Proposals
The service provider is required to submit a proposal that is fully compliant with the described, in this
document, instructions.
Instructions
Proposal Submission Closing Timeline and Delivery
All Vendors invited to submit proposals should submit their proposals on xx-xx-2023 at xx:xx UAE time (
<Date> <Month> <year> at <Time> UAE time) through MOF Portal only as below:
While uploading the Technical Proposals on the system in case that the attachment is exceeding (5MB
per document) you can divide the documents to multiple documents with each document not
exceeding the attachment limit.
2. Commercial Proposal shall be uploaded via portal only and clearly marked “COMMERCIAL
PROPOSAL” “Name of RFT”.
While uploading the Financial Proposals on the system in case that the attachment is exceeding (5MB
per document) you can divide the documents to multiple documents with each document not
exceeding the attachment limit.
3. One (1) PDF file contain copy of (Trading License + NDA + Power of Attorney) to be uploaded to
the system under the technical field.
Important Note: When submitting the technical and commercial proposals in the system, please ensure
that it has been uploaded in the right field.
We are not assuming any responsibility for missing the clarification deadline, or not viewing the
clarification. Please note that any communication carried out by the bidder with the end user
department directly will cause disqualification of the bidder automatically.
Proposals submitted may be reviewed and evaluated by any person at the discretion of the FTA’s internal
evaluation team, including non-allied and independent consultants retained by the FTA now or in the future
for the sole purpose of obtaining evaluations to proposals.
Service Providers may be asked to further explain or clarify areas of their proposal by written email or technical
presentation demo during the evaluation process.
Service Providers are expected to submit their best bid in response to the RFT, as negotiations may not be
considered.
FTA may, at its sole discretion, inform any inquiring Service Provider of the reason(s) why it was not awarded
the Contract. Written notification will be sent to all Proposers via e-mail notifying them of their success or
otherwise.
FTA reserves the right to conduct a reverse e- auction after the completion of the RFT process, the schedule
of which will be intimated later to all the pre-qualified Vendors.
Once the tender is awarded, the vendor is obligated to submit performance bond if the estimated contract
value exceeds (5) million UAE dirhams, the performance bond should be submitted (if any) within (10)
working days after signing the contract.
If the value of the contract ranges between (5) million and (25) million UAE dirhams, a performance bond of
5% must be submitted, and if the value of contracts exceeds (25) million UAE dirhams, a performance bond
of 10% of the total Contract must be submitted. The Performance bond should be valid for 30 days from the
contract expiry.
Intellectual Property
The Service Provider should not use any intellectual property of the FTA including, but not limited to, all
logos, registered trademarks, or trade names of the FTA, any information provided by the FTA at any time
without the prior written approval of the FTA, as appropriate.
Service Provider is required to sign the FTA’s standard contract if awarded the bid. (Template Attached)