Ravi Kumar

Professional Summary
 Passionate, value-driven product management professional capable of problem solving, identifying strategic
initiatives using
 AI/ML/Data-analytics & implementing informed business solution thereby fulfilling business objective measured
along KPI’s & OKR’s. Experienced with building roadmaps, stakeholder / customer management, user research with a
customer centric approach. Has a wide exposure to technologies across retail, banking, supply chain & payment
processing domain.

Technical Skills
• Product/Project management skills: Strategy & leadership, Project lifecycle management, Agile
methodology, User story planning, User acceptance testing, Backlog prioritization, Software development
lifecycle (SDLC), Scope / Risk / Schedule management, Budget & cost control, Work breakdown schedule(WBS),
Return of investment analysis (ROI) analysis, Go -To-Market strategy, Business analysis, technical product R&D,
Product lifecycle management, Requirement gathering & analysis, Product vision, Product roadmap, Product
• prototyping, UI/UX design & Wireframing
• Artificial Intelligence / Cloud skills : Data mining, Data wrangling, Data modeling, Data storytelling, Data visualization,
Statistical analysis, Supervised ML (Linear / logistic regression, Support vector machine, Decision trees, Random
Forest, Dimensionality
• reduction), Unsupervised ML (Clustering, Gaussian mixtures), Neural networks & Deep learning, Azure AI, A/B
testing, Hypothesis testing & Multivariate testing,
• Data science/ Data Analytics: ETL development, Data modeling, Metadata management, Data warehouse, Data mart
& Data integration
• Database management & design skills: Relational database, MySQL, PostgreSQL, Multidimensional database, Star
schema, snowflake schema & cube design
• Big Data: Hadoop
• Supply chain / Business analysis / Financial skills: Supply chain management (planning, sourcing, delivery) & logistics
and inventory management, Hardware/Demand forecasting, Capacity management & planning, Six -Sigma, Lean
methodology, Just-in-time, Time-
• series-forecasting & financial modeling
• Programming : Python, R, JSON, REST, PyTorch, TensorFlow & GitHub
• Business intelligence tools: Microsoft Power BI, Tableau, Advanced excel (VBA), Google analytics, adobe analytics.

Education
• Columbia University, New York, US: Tech-MBA / MS in Technology Management
• Focus: Product management, Strategy, Accountancy & finances & Machine learning
• Oregon State University, Corvallis, US: MS in Nuclear Engineering
• Focus: Scientific computing & Artificial intelligence
• Indian Institute of Technology, Dhanbad, India: B-Tech in Mechanical Engineering
• Focus: Operations research & Supply chain

Certifications
• Project Management Professional (PMP®): PMP certification by Project Management Institute
• SAFe® Product Owner / Product Manager (SAFe®-POPM): Product Management Certification by Scaled Agile
frameworks
• AWS Solutions Architect Associate (SAA-C03): Cloud certification by Amazon Web Services
• Azure AI (AI-900): Artificial intelligence certification hosted by Microsoft Azure cloud services
• Certified Scrum Master (CSM®): Scrum (Agile) framework training by Scrum Alliance
• Certified Scrum Product Owner (CSPO®): Product owner certification by Scrum Alliance
• AWS Machine Learning: Machine learning cloud certification by Amazon Web Services (Under progress)

Professional Experience:
Capital One May 2023 - present
Program / Product manager
About Project: Commercial off-the- shelf-projects (COTS), Capital One Trade credit (COTC) notifications platform, COTC
rewards platform, COTC card payment processing.

Responsibilities:
 Manage cross-functional team through Product increments, customer management, stakeholder
communication, overseeing product development & implement roadmap. Enable snowflake, sales force marketing
cloud, automate repetitive work.
 Processed a high volume of credit card transactions, ensuring accuracy and compliance. Conducted frequent fraud
detection and prevention drives and collaborated with financial institutions to resolve payment disputes and
successful resolution.
 Reduced the repetitive work (run the engine) by 18% reflecting in a cost saving of 1 full time resource i.e., 0.1 million
USD /year Implemented end to end partner integration starting from scoping to end to end testing & onboarding
 Led the integration of Snowflake as the central data warehousing solution, resulting in a 27% reduction in data
processing it me & a 21% increase in data accuracy. Conducted data analysis, & preprocessing ensuring data quality
& consistency of AI model.
 Encouraged Agile teams to regularly incorporate customer feedback, resulting in a 90% customer satisfaction score.
 Led a high-impact data lake migration initiative, which lead to 60% reduction in time to resolution of customer
related issues & thereby, better data driven decision making and also reducing the data storage and maintenance
cost by 15%
 Led the migration of company’s marketing automation system to Sales Force Cloud resulting in a seamless transfer of
all marketing operation starting data extraction, transformation, loading, validation to testing saving $50k yearly
basis
 Facilitating Scrum ceremonies such as daily stand-ups, sprint planning, sprint review, and sprint retrospective
 Created & automated SQL-based reporting processes, reducing manual data handling & saving 80% time in issue
redressal
 Oversaw compliance with cross-functional team to implement Fraud, AML and KYC procedures to reduce potential
risk factors.
 Established Agile frameworks, processes, and ceremonies across cross-functional teams.
 Successfully collaborated with the cross-functional team including marketing, IT, Data management, to define
migration requirements, scope and timeline.
 Facilitated backlog refinement meeting, iteration planning, iteration reviews and iteration retrospective
ceremonies. Owned demos to stakeholder, also own product strategy, roadmap, user stories, acceptance criteria,
DOD & product specifications

Digit7 Feb 2023 - April 2023

Program / Product Manager
Responsibilities:
• Facilitated successful onboarding of two Digit-Kart products on the client’s location opening a 1 million $ revenue line
• Added a tracking feature in the app to track device connectivity status critical for the performance also reducing
failure by 11%
• Enhanced accuracy of the computer vision detection by 6% by implementing ensemble model YOLO & Semantic
Segmentation
• Enabled customer behavior & buying pattern tracker on the admin portal to recommend items to add in Kart while
checking out

Walmart Feb 2022 – Jan 2023

Program / Product manager
About Project: Develop, deliver & integrate a costing application to automate/optimize the supply chain mechanism of
the sourcing vendors. Implement business goals using technological initiatives.
Responsibilities:
 Manage cross-functional team, stakeholder communication, and overseeing product development from inception to
de ployment
• Utilized SQL for exploratory data analysis findings into actionable insights which helped in optimization of the Cost
Engine inspiring a process optimization helping increase customer satisfaction score to 90%
• Launched QMS (Quote management system) 2.0 with an artificial intelligence (AI) based recommendation system
which reduced the time for quote preparation in half & reduced rejection rate from 70% to 30%.
• Launched & developed a machine learning based regression model to predict the transportation cost replacing
traditional cost modeling which helped increase the accuracy of the output of the cost engine by 6% that increased
the customer satisfaction score to 90%
• Led the Agile transformation of the product development process, introducing Scrum methodologies to enhance
collaboration and adaptability.
• Delivered an API based product cost engine (SaaS). This category/department agnostic product reduced runtime of
cost calculations from 2 min to 75 sec
• Manage & analyzed web analytics using adobe analytics to track user behavior, created custom dashboard and
engagement measured along KPI’s such as traffic & customer satisfaction
• Achieved a reduction in the onboarding cycle time for any changes from 6 months to 2 weeks thereby, reducing cost
by 80%
• Developed the UI/UX for the product Cost Engine helping decrease the average time on task by 40 .

Airbnb Sep 2021 - Dec 2021

Project Manager, Tech- Artificial intelligence (MBA Project).
Responsibilities:
• Use the data to improve the KPI such as occupancy rate, average length of stay and customer satisfaction rate.
• Scope: Shadow a team lead & suggested data informed measures to achieve the KPI's.
• Led data analysis into increasing occupancy rate and customer satisfaction for Airbnb. Identified key pain points
around cleaning fees and proposed tests to introduce a cap for fees for short term stays up to 35% of the total cost of
stay
• Suggested a new API based feature, cleaning fee range as a filter & display cleaning fee / total cost as a ratio to
increase customer transparency
• Extracted, cleaned, and wrangled data from the database running SQL queries. Performed feature engineering, used
Python to build software models using support vector machines, decision trees, random forests, machine learning &
deep learning algorithms
• Implemented Agile practices to manage cross-functional teams, ensuring seamless communication and efficient
product development from inception to deployment.
• Used Python to build software model using supervised / unsupervised machine learning algorithm / deep learning
algorithms & predictive analytics.
• Analyzed results using statistical algorithms providing actionable suggestions for business process improvements
along the OKR’s.
• Created and presented findings using Power BI to communicate business representatives on key performance
metrics

Client: International Atomic Energy Agency (IAEA) Project Lead (Robotics). Jan 2020 - Dec 2020
Pacific Northwest National Laboratory (PNNL).
Responsibilities:
• To implement digital transformation & automation of the sensitive (nuclear) material verification inside an
underground geological repository using computer vision & robotics.
• Successfully delivered the Minimum viable product within budget and specified schedule. Managed product
backlog, evaluate product progress with each iteration & delivered product.
• Created, managed & owned product roadmap. Defined a minimum viable product (MVP) for repository validation
problem achieving first-movers advantage for International Atomic Energy Agency (IAEA).
• Lead design, development and deployment of the product based on defined road map, use cases & granular user
stories.
• Applied Scrum principles to drive continuous improvement, leading to a 20% increase in development team
productivity.
• Developed project tasks & resource requirements, managed project budget, resources, risks and issues.
• Delivered project scope & specifications under budget by 20% aligned to customer requirements within time
constraints.
• Led cross-functional team to reduce result processing by 1200% using digital transformation of the validation
process.
• Assessed & managed technology/regulatory risk within 10% effectively optimizing scope, schedules & resources

Client: Lawrence Livermore National Laboratory (LLNL) Project Lead Sep 2018 – Dec 2019
Oregon State University
Responsibilities:
• To develop a software product using the application of artificial neural network / deep learning as an alternative
• procedure for numerical computation of complex transport equations achieving computational efficiency.
• Result: Successfully delivered an efficient & open-source software capable in solving neutron transport equation.
• Worked toward developing a software product capable (to be SAAS) of solving neutron transport equations using
machine learning algorithm in close collaboration with Lawrence Livermore National Laboratory.
• Facilitated the definition of project scope, goals and deliverables. Defined project tasks and resource requirements.
• Software capable of giving output within ±5%, developed by data, research & market analysis for process
reengineering.
• Applied Agile principles to data analysis using SQL, translating findings into actionable insights promptly integrated
into Agile development cycles.
• Facilitated each phase of SDLC led the development & deployment of AI software product from inception to delivery.
• Achieved reduction in the computational cost & time by 50% & 21% redefining metrics quality & performance
indicator.
• Team received a monetary appreciation of $40,000 for timely & quality delivery of the project deliverables.

Coal India Limited, Ranchi, India Sep 2009 – Nov 2017

Program manager.
Responsibilities:
• To develop a digital platform meant for implementation of digital transformation & automate the three supply
chain components planning, sourcing & logistics in a B2B set up. Subsequently add new features for the platform
catering to the needs of the customer.
• Result: Successfully delivered software product capable in efficiently managing inventory optimization & supply
chain management. Added features to optimize cycle time, supply-chain visibility and customer satisfaction.
• Responsible for $10M supply-chain transformation, conception, planning & execution, sourcing strategy and
identifying inventory risks. Project was a part of larger ERP implementation project.
• Decreased operations & inventory costs by 20% & 32% by leveraging the digital platform increase forecast accuracy.
• Increased fill rates by 75%, handled inventory forecasting of 5000+ parts increasing forecast accuracy by 20%
• Solved operational challenges & achieved a reduction in downtime by 12% by implementing lean methodology.
• Led, coached & developed teams, planned program KPI’s, communicated status across all levels & stakeholders.