TOTAL QUALITY

MANAGEMENT

The term "total quality management" (TQM) describes a

focus on quality that extends throughout the entire
business, from suppliers to clients. Said another way,
TQM is "an effective system for integrating the efforts of
various groups within an organization to enable quality
development, quality maintenance, and quality
improvement." Production and services under Total
Quality Management are provided at a cost that
enables total client satisfaction.
 TYPES OF OPERATION
MANAGEMENT

1 2
LEAN SIX SIGMA
In TQM, the term "Six Sigma," which was
made popular by Motorola. It has two
Lean is a methodical approach meanings characterizes a procedure,
that reduces a process's good, or service with exceptionally
complexity and increases its high competence (99.9997%
efficiency by locating and accuracy) in a statistical sense. For
removing wasteful sources (such instance, management, a Six Sigma
personnel, materials, and time) program for baggage handling would
that impede flow. Lean essentially result in only 3.4 travelers having
aims to streamline organizational misplaced luggage out of a monthly
process flows to provide more total of 1 million passengers passing
value for the client with less effort through the St. Louis Airport with
—that is, to move the product checked bags. Six Sigma is defined in
through the process more quickly. the second TQM definition as a
program created to decrease defect
rates, save expenses, save time, and
raise customer satisfaction.
 TYPES OF OPERATION
MANAGEMENT

1 2
1. Purpose-driven commitment
KAIZEN DEMING'S SYSTEM OF 2. Embrace a new philosophy
3. Move beyond inspection
PROFOUND KNOWLEDGE 4. Value beyond price
5. Continuously improve
Kaizen is a Japanese term
meaning change for the better or 6. Enhance on-the-job training
continuous improvement. It is a The System of Profound Knowledge (SoPK) is 7. Develop effective leadership
Japanese business philosophy the culmination of Dr. W. Edwards Deming's 8. Foster a fear-free environment
that concerns the processes that lifelong work. It is an effective theory of 9. Break down barriers
continuously improve operations management that provides a framework of 10. Focus on intrinsic motivation
and involve all employees. Kaizen thought and action for any leader wishing to 11. Quality over quotas
sees improvement in productivity transform and create a thriving organisation, 12. Encourage pride in workmanship
as a gradual and methodical with the aim for everybody to win 13. Invest in education and training
process. 14. Take action for transformation
 CONTINUOUS IMPROVEMENT
PLAN FOR VINFAST

ANALYZE DEFINE

IDENTIFY IMPROVEMENT OPPORTUNITIES:

ESTABLISH OBJECTIVES:

Conduct a thorough analysis of the current design and

Define specific objectives for each area of improvement,
production processes to identify bottlenecks, inefficiencies,
such as reducing design iteration time, enhancing product
and areas for improvement.
testing efficiency, improving assembly line productivity, and
Gather feedback from designers, engineers, and assembly
ensuring product quality.
line workers to understand their perspectives and insights on
potential improvements.

IMPROVE CONTROL

IMPLEMENT KAIZEN PRINCIPLES: MONITOR AND EVALUATE:

Encourage a culture of continuous improvement Regularly monitor key performance indicators (KPIs) related to
by promoting employee involvement and design, production, and assembly processes.
empowerment. Conduct periodic audits and evaluations to assess the
Establish cross-functional teams comprising effectiveness of implemented improvements.
designers, engineers, and assembly line workers to Collect feedback from employees and customers to identify
collaborate on process improvement initiatives... further areas for enhancement.
 ROLES OF STRATEGIC
RISK ANALYSIS

RISK STRATEGIC RISK RISK

IDENTIFICATION ANALYSIS ASSESSMENT
Risk identification is the process of Strategic risk analysis combines risk Risk assessment involves evaluating the
identifying and documenting potential identification and risk assessment to provide identified risks in terms of their likelihood of
risks that can affect an organization. This a comprehensive understanding of an occurrence and potential impact on the
involves considering various internal and organization's risk landscape. It considers risks organization. It aims to quantify and prioritize
external factors that could pose a threat or in the context of the organization's strategic risks based on their severity and significance.
opportunity to the organization's objectives. objectives, helping to align risk management Assessing risks helps in understanding the
Risk identification helps in creating efforts with overall business goals. Strategic potential consequences and assists in
awareness and understanding of the range risk analysis allows organizations to take a decision-making regarding risk mitigation and
of risks an organization may face. proactive and integrated approach to response strategies.
managing risks that can impact their long-
term success.
VINFAST MAP OF RISK
 CONTINGENCY PLANS AND
STRATEGIES AVAILABLE
a) VinFast needs to flexibly deploy models to fully meet customer needs for electric energy, including: Fast charging station system, battery
rental station system and overnight charging station system. In addition, VinFast needs to seriously invest in research and product
development, master technology while promoting investment in media to highlight Vietnamese-branded electric motorbikes to tap into national
pride.

b) Human resources In addition to attracting experts in the automotive industry, VinFast needs to take advantage of high-quality human
resources from the country's leading universities in the fields of mechatronics, automation, manufacturing and production. automobile
manufacturers such as Polytechnic University, Industry, Military Engineering,... along with the establishment of the Research and Practice Center,
VinFast can completely own a team of young, creative, capable human resources. fast learning ability. VinFast can sign long-term training and
labor contracts with third-year, fourth-year, and graduated students with excellent academic achievements so they can make the most of
domestic resources.

c) About customers and brands: Promote customer care, have after-sales services, strengthen measures to maintain good relationships with
customers, and handle complaints quickly and promptly. as well as legitimate requests from customers. There are attractive incentive
programs for loyal customers who take advantage of resources

d) The fact that Vingroup has to borrow and guarantee debt of up to 1.4 billion USD according to economic experts is an acceptable number for a
corporation with the ability to grow rapidly and steadily in business like Vingroup. Along with that, VinFast reduces these risks by hiring the world's
leading experts, developing technology research institutes and synchronization in the development of production infrastructure and
distribution systems, and promoting communication to promote promote product sales.