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    Report Agent 03 01 24 06 15 58

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, emails, call durations, call metrics, and totals. It shows call data for 17 agents including the number of answered calls, no answered calls, busy lines, failed calls, etc. and a total call time of over 24 hours for all agents.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Report Agent 03 01 24 06 15 58

    Uploaded by

    Thùy Duyên
    11 views4 pages
    The document appears to be a call center report listing agent names, usernames, extensions, emails, call durations, call metrics, and totals. It shows call data for 17 agents including the number of answered calls, no answered calls, busy lines, failed calls, etc. and a total call time of over 24 hours for all agents.

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    Original Title

    Report_agent_03_01_24_06_15_58

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    The document appears to be a call center report listing agent names, usernames, extensions, emails, call durations, call metrics, and totals. It shows call data for 17 agents including the number of answered calls, no answered calls, busy lines, failed calls, etc. and a total call time of over 24 hours for all agents.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    11 views4 pages

    Report Agent 03 01 24 06 15 58

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, emails, call durations, call metrics, and totals. It shows call data for 17 agents including the number of answered calls, no answered calls, busy lines, failed calls, etc. and a total call time of over 24 hours for all agents.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 4

    Name Username Extension Email Duration

    2033 HoaiLy(Duyen) agent.2033 2033 3:41:07


    2049 Nguyễn Mai agent.2049 2049 2:46:04
    2060 Phương Anh B agent.2060 2060 3:33:30
    2065 Trần Nhung agent.2065 2065 00:00:00
    2073 Vũ Thị Quỳnh agent.2073 2073 2:53:03
    2079 Nguyễn Thị Bình (Lu) agent.2079 2079 4:02:06
    2081 Hoàng Thiềm agent.2081 2081 3:29:54
    2086 Lê Lý agent.2086 2086 3:12:53
    2089 Diệp Linh agent.2089 2089 2:52:57
    2094 Phùng Thị Loan agent.2094 2094 3:30:05
    2104 Nông Hải Tiến (Phượng) Agent.2104 2104 1:24:44
    2129 Lâm Quỳnh agent.2129 2129 3:18:11
    2177 Đức Minh (Thùy Duyên) agent.2177 2177 2:15:43
    2185 Hoài Linh (Duyên) agent.2185 2185 00:00:00
    2252 Tạ Tuấn Anh (Vân) agent.2252 2252 3:07:56
    3063 Thùy Duyên agent.3063 3063 00:06:57
    3087 Hồng Nhung (Duyên) agent.3087 3087 2:13:07
    CGV CallCenter
    Đàm thoại Answered No Answered Busy Line Busy Not Available Failed Ivr
    2:04:08 137 0 0 22 49 2 0
    1:25:28 128 0 0 10 32 0 0
    1:41:42 169 2 0 15 45 9 0
    00:00:00 0 0 0 0 0 0 0
    1:11:19 138 0 0 9 74 4 0
    2:09:21 193 37 0 12 44 13 0
    1:43:07 186 0 0 7 65 7 0
    1:17:13 193 0 0 18 75 7 0
    1:33:40 138 0 0 5 51 21 0
    1:38:59 179 0 0 14 52 2 0
    00:42:55 75 0 0 3 20 3 0
    1:20:30 195 0 0 21 64 2 0
    1:05:36 120 28 0 17 29 9 0
    00:00:00 0 0 0 0 0 0 0
    1:31:52 153 0 0 24 65 5 0
    00:00:48 1 4 0 0 1 0 0
    1:12:10 118 0 0 5 27 5 0
    Cancel Voicemail Invalid Number Phone Block Congestion Gọi vào Gọi ra
    136 0 0 0 0 0 344
    137 0 0 0 0 0 307
    188 0 0 0 0 0 419
    0 0 0 0 0 0 0
    143 0 0 0 0 0 364
    86 0 0 0 0 0 372
    135 0 0 0 1 0 394
    160 0 0 0 1 0 447
    130 0 0 0 1 0 324
    177 0 0 0 0 0 422
    62 0 0 0 1 0 161
    156 0 0 0 1 0 437
    48 0 0 0 2 0 244
    0 0 0 0 0 0 0
    130 0 0 0 1 0 373
    6 0 0 0 0 0 12
    86 0 0 0 0 0 236
    Nội bộ Total
    2 346
    0 307
    9 428
    0 0
    4 368
    13 385
    7 401
    7 454
    22 346
    2 424
    3 164
    2 439
    9 253
    0 0
    5 378
    0 12
    5 241

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