FAO Reco Account Payable J285611951

Locked Bag 7834 Canberra Bc, ACT 2610
CLK2LETTERJ285611951001
Reference: 322 476 411S
Ms Yeunkyung Jung
8 Kindra Ct
VERMONT SOUTH VIC 3133
9 December 2020
Account Payable - Family Tax Benefit 2019-20

Dear Ms Jung
This letter replaces any previous entitlement letters you have received about your Family
Tax Benefit assessment for the 2019-20 financial year.
Your family income for the 2019-20 financial year was $19,937.00. Based on this income and
your family circumstances during that year, you received more Family Tax Benefit than you were
entitled to.
Information about your family’s assessment for 2019-20

Family Tax Benefit you have already received $3,657.98
Total Family Tax Benefit you are entitled to $2,439.62
This includes:
Standard Family Tax Benefit $2,233.70
Family Tax Benefit Part A Supplement $138.60
Family Tax Benefit Part B Supplement $67.32
Excess amount $1,218.36
AMOUNT PAYABLE (amount you owe the Australian Government) $1,218.36
Due date (The back of this letter details available repayment options) 7 January 2021
Continued on the back
If you have any questions about this Call centre hours:

letter please ring: 136 150 Monday to Friday between 8.00 am and 8.00 pm
Payment Slip Biller Code: 21915

Ref: 322 476 411 03
Telephone & Internet Banking - BPAY
Contact your bank or financial institution to
*802 322476411 S C O make this payment from your cheque or savings
account. More info: bpay.com.au
Pay Online - you can make a payment using
Visa or Mastercard by logging into your myGov Use POSTbillpay to pay by phone on 131 816
account. If you do not have a myGov account or on the internet at postbillpay.com.au
you can create one by going to my.gov.au Billpay Code: 0802
To arrange automatic deductions from your Ref: 322 476 411 03
financial institution, log in to your myGov
Pay in person at any Australia Post office or
account or call us on 1800 076 072
postal outlet.
1/1-1 servicesaustralia.gov.au
Continued from previous page
IMPORTANT INFORMATION
• Your Family Tax Benefit includes a Part A and Part B Supplement amount of $205.92. This is
included in your entitlement after the end of the financial year, when your payments are
checked. We can use the Supplement to reduce money you owe us. This may occur even if
you have an existing repayment arrangement in place.
• You may still have outstanding family assistance overpayments. You can check your
balances and current repayment arrangements online by going to your myGov account and
selecting ‘Check the money you owe’ from the menu.
Payment options for the amount you owe

• Paying in full by the due date: You can pay the amount payable in full, using the payment
slip at the bottom of page one of this letter. You can make a payment by phone, internet, mail,
or in person at any post office outlet.
• If you cannot pay the amount payable in full by the due date: We will make fortnightly
deductions from your Family Tax Benefit. Deductions will start automatically from the first
payment of Family Tax Benefit made to you after the due date.
• We may contact you to talk about whether you can repay the amount owing more quickly. If
you need to change the amount being deducted from your payments (for example you want to
increase the amount you are paying or the automatic rate of deductions is too high for you),
please call us on 1800 076 072.
• If we are recovering money you owe to the Commonwealth, you will not be eligible for an
advance of Family Tax Benefit. You can apply for an advance once your Centrelink debt is
paid in full.
Your reference number is 322 476 411S
Decisions about the payment of Family Tax Benefit are made under family assistance law.
If you do not agree with a decision we have made

• Contact us so we can check the details and explain the decision.
• Contact us and ask for a review of the decision. We will change it if it is wrong.
• Contact the Administrative Appeals Tribunal (AAT) if you do not agree with the review officer’s
decision.
• If you do not agree with the decision of the AAT you may be able to appeal further. For more
information about the AAT, please go to aat.gov.au
All of the above are free of charge.
If you do not agree with a decision we have made, contact us as soon as possible. It is important to ask for
a review within 52 weeks of being notified about the decision. If your request for a review is more than 52
weeks after being notified and the decision can be changed, you may only receive your entitlement from
the date you requested the review.
There is no time limit for a review of a decision about money you owe us. However you may have to pay
back the money while the decision is being reviewed.
Privacy and your personal information

The privacy and security of your personal information is important to us, and is protected by law. We need
to collect this information so we can process and manage your applications and payments, and provide
services to you. We only share your information with other parties where you have agreed, or where the
law allows or requires it. For more information, go to servicesaustralia.gov.au/privacy
To make a complaint or give us feedback

We aim to resolve your concerns as quickly as possible. If you want to make a complaint or give us
feedback you can:
• call our feedback and complaints line on 1800 132 468
• go to servicesaustralia.gov.au/feedback for other options
If we are not able to resolve your complaint to your satisfaction, you can contact the Commonwealth
Ombudsman by going to their website ombudsman.gov.au or calling them on 1300 362 072.
201211 BCH - 131966 1 BL- 2

Balancing your payment
Your Family Tax Benefit is checked at the end of the financial year to make sure we paid you the
correct amount. This will happen after we have confirmed your income information with the Australian
Taxation Office or you have told us you are not required to lodge a tax return.
• If you overestimate your income you may have been underpaid during the year. You may receive a top
up payment after the end of the financial year.
• If you underestimate your income, you may have been overpaid during the year, and you will need to
pay this amount back to us.
• If you underestimate your income for two consecutive financial years and you are found to have had no
entitlement to Family Tax Benefit for those years, you will not be able to receive any future Family Tax
Benefit payments as fortnightly instalments.
Overpayments can be recovered from future family assistance payments, supplement payments or tax
refunds.
Reducing the risk of an overpayment - Payment options
Fortnightly Payments
To reduce the risk of an overpayment your Family Tax Benefit may be automatically adjusted when
your income changes. Fortnightly payments are worked out on your estimate of your annual family
income. It is therefore important that you keep this estimate as accurate as possible during the financial
year.
Another way to reduce the risk of an overpayment is to receive some of your entitlements during the
year and the rest after the end of the financial year. We will balance your payments against your actual
annual family income and the remaining entitlements will be paid to you.
Regardless of what method you choose, if we collect child support on your behalf, the amount of Family
Tax Benefit you receive will be balanced at the end of the financial year using the amount of child
support you actually received and other income for that financial year. If you collected your child
support privately, your Family Tax Benefit will be balanced based on the amount of child support you
were entitled to receive and any other income for that financial year.
Make sure your estimate is right
It is extremely important to make sure your estimate of your annual income is as accurate as possible.
Remember to include income for yourself and your partner for the whole financial year. Include income
you have already earned and income you expect to earn for the rest of the financial year.
Important note: If your salary or wage is paid weekly or fortnightly, the number of individual paydays in
a financial year can vary. You need to know this when you estimate your income to avoid being
overpaid and should check with your employer if you are unsure.
If you are unsure if a change will affect your payments, please go to servicesaustralia.gov.au and
search for ‘family income estimate’ or call us for advice on 136 150.
Estimate your family income
If you get Family Tax Benefit or Child Care Benefit, you can now update your family income by:
• using the Express Plus Centrelink Mobile app and selecting ‘Income estimate’ from the ‘More’ icon.
You can download the free app to your mobile device. Make sure you have the latest version installed.
For information, go to servicesaustralia.gov.au/expressplus
• going to my.gov.au and signing in to access your Centrelink online account. Select ‘Update Family
Income Estimate’. If you do not have a myGov account, you can create one and link it to your
Centrelink online account.
• Our service centres have free Wi-Fi and computers available for you to use.
• calling us on 136 150 and saying ‘Update my estimate’ and following the prompts. It will be quicker if
you provide your Customer Reference Number (CRN) and PIN (if you have one) when you call.
More information
For more information, please go to servicesaustralia.gov.au/families or call us on 136 150.
If you would like to speak with us in your own language
If you need an interpreter or would like to speak with us in your own language about this letter, please
call 131 202.
2/1-1 servicesaustralia.gov.au

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Locked Bag 7834 Canberra Bc, ACT 2610

Reference: 322 476 411S

Account Payable - Family Tax Benefit 2019-20

Information about your family’s assessment for 2019-20

Excess amount $1,218.36

AMOUNT PAYABLE (amount you owe the Australian Government) $1,218.36

Continued on the back

If you have any questions about this Call centre hours:

Payment Slip Biller Code: 21915

Payment options for the amount you owe

Your reference number is 322 476 411S

If you do not agree with a decision we have made

All of the above are free of charge.

Privacy and your personal information

To make a complaint or give us feedback

201211 BCH - 131966 1 BL- 2

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