OPERATION AND MAINTENANCE OF 32 PUBLIC TOILET BLOCKS SITUATED AT VARIOUS PLACES

WITHIN MUNICIPAL LIMITS OF MUNICIPAL CORPORATION Bathinda, PUNJAB FOR PERIOD OF

ONE YEAR.

Scope of work

1. The scope of work covers the operation and maintenance of 32 public toilet blocks
situated at various locations within municipal limits of Municipal Corporation, Bathinda
for one year. The work May be extendable by one year as per the satisfaction of the
Officer in charge and Commissioner, Bathinda. The No. of toilet blocks may increase or
decrease.
2. The toilet blocks will remain open 6:00 AM to 10:00 PM in two shifts i.e. 6:00 AM to
2:00 PM and 2:00 PM to 10:00 PM. The contractor shall provide one male volunteer for
male toilets in every shift for each toilet and one female volunteer for female toilets in
two shifts of four hours each.
3. The expenses of electricity and water supply will be borne by the Municipal Corporation,
Bathinda.
4. The Contractor / agency will provide all such material/ consumables which are required
to keep the toilet block neat and clean such as cleaning acid, phenyl, naphthalene balls,
soap, brooms etc. The scope of work also include mechanized cleaning activities such as
dry sweeping, litter/ dust collection, scrubbing and drying of floor space, high pressure
cleaning / washable aprons, vacuum cleaning, segregation and disposal of garbage etc
using mechanized methods.
5. The responsibility of material installed in the toilets will be of the Contractor/ Agency
against theft & breakage. He shall be responsible for all damages and accidents caused
due to negligence on his part. Nothing extra shall be payable on this account.

ELIGIBILITY CRITERIA

A. The Bidders will be qualified only if they have experience of operation and maintenance
of at least 10 No. of Public toilet Blocks for a minimum period of one year during last
five years. Copies of performance certificate from Client Departments of experience of
having successfully completed similar work showing, Nature of work, Tender Cost, Date
of Start, Date of Completion, Cost of Actual Work Done, Amount of compensation levied
for delayed completion, performance report shall have to be submitted by the
firms/contractors along- with their offers.

B. The firm / company should have adequate financial capabilities to undertake such project
and should have minimum average annual turn-over of Rs. 25 Lacs for the last 2 Years.
Last 2 years Balance sheets are to be furnished.

C. The successful bidder should submit the performance security deposit of 5% of the
annual contract value in the form of bank guarantee in favour of Commissioner
Municipal Corporation, Bathinda upon award of the contract to them within 10 days
of the offer letter from Municipal Corporation, Bathinda. This security deposit will be
 released after one month from the expiry of the contract period of 5 months without
interest.

D. Contractor must be a registered firm under EPF, ESIC department (Certified copy to be
attached along with copy of challan paid during last three months)

E. Contractor must be registered under GST registration (Certified copy to be attached)

F. Contractor should have valid License by Labour Commissioner for contracting labour
under Contract Labour Act (Certified copy to be submitted)
G. The bidders should submit the photocopy of Permanent Account Number (PAN) issued
by the Income Tax Department while submitting the E-Tender. Contractor should submit
attested copy of income tax returns for the last three years along with audited balance
sheet duly attested by Chartered Accountant.
H. The bidder should furnish an AFFIDAVIT that I/We have not been black-listed by any
Govt./ Semi/ Govt./Corporation/ Pvt. Organization during the last Five years and further
that “I/We undertake and confirm that eligible similar work(s) has/have not been
executed through another contractor on back to back basis. Further that, if such a
violation comes to the notice of Department, then I/we shall be debarred for tendering
in Municipal Corporation, Bathinda in future forever. Also, if such a violation comes to
the notice of Department before date of start of work, the Engineer-in-Charge shall be
free to forfeit the entire amount of Earnest Money Deposit/Performance Guarantee”.
I. EMD & processing fees shall be deposited online only.

IT MAY BE NOTED BY THE INTENDING CONTRACTORS/FIRMS /BIDDERS THAT THE BID

SUBMITTED SHALL BECOME INVALID IF:-

i. The bidder is found ineligible.

ii. The bidder does not upload all the documents as stipulated in the bid document.

iii. If any discrepancy is noticed between the documents as uploaded at the time of
submission of bid and hard copies as submitted PHYSICALLY BY THE LOWEST TENDERER
in the office of tender opening authority.

v. If the bidder doesn’t upload the documents under the folder required to be submitted.

VI. The Bids shall be uploaded in Electronic Format on the website

etender.punjabgovt.gov.in. Scanned copies of Eligibility Documents shall also be
uploaded along with the Bid within prescribed time limit.

VII. The tender opening authority may also verify the original documents of the participating
Agencies, if required.
Standards of Maintenance of Community Toilets

a. The toilet blocks will remain open 6:00 AM to 10:00 PM in two shifts i.e. 6:00 AM to
2:00 PM and 2:00 PM to 10:00 PM. The contractor shall provide one male volunteer for
male toilets and one female volunteer for female toilets in every shift for each toilet, on
all days a week including public holidays to carry out the following Sanitation works:
 Daily washing with water.
 Daily phenyl washing.
 Sweeping up to 50 mtrs around toilet block and sprinkling of disinfectant Mixture of 200
gms (50 gms bleaching powder and 150 gms lime).
 0.5 liters of acid per unit.
 Removal of solid waste / bricks etc. From the premises.
 Custodian duty (protecting urinal structure and against damage and misuse) and
 To prevent open urination/ defecation surrounding the toilet block
 Removal of handbills and washing of scrubbing inside and outside the toilet block.
 The following implements / disinfectants shall be supplied by the agency to the
staff engaged by them.

b. Cleaning brooms
c. Sweeping brooms
d. Coir brush
e. Scraping sheet
f. Bamboo basket
g. Plastic containers
i. Plastic buckets
j. Plastic mug
k. Sponge piece
l. Washing soap
m. Identity card
n. Apron inscribed the ULB
o. Phenyl
p. Acid
q. Bleaching powder and lime powder.

Reporting and Supervision

a. The agency /organization shall have to furnish weekly report on the prescribed format
to the health officer through the area sanitary supervisor and community observers
appointed by MCB.
b. The agency / representative of the organization shall personally visit the urinals /
toilets regularly twice a day to keep watch over the performance of the workers
employed by him.
c. The agency shall carry out the work by engaging men and equipment and provide the
disinfectants and implements for cleaning and arrange for sufficient water supply
at the urinal / toilets for cleaning.
d. The agency should arrange for sufficient water supply at the structure for
cleaning and washing.
e. The officials authorized by the Commissioner, Municipal Corporation, Bathinda will
supervise the work from time to time and point out any unsatisfactory service
rendered by the party of the first part and shall be entitled to give suggestions as may
be considered necessary and the party of the first part shall be bound to carry out the
work.
f. In the event of incomplete and unsatisfactory service, negligence or slackness is
found on the party of the first part in carrying out the work, the corporation shall call for
the explanation and levy a penalty of Rs1000, Rs.3000, Rs.10000 for First Time, second
Time & Third Time thereafter terminate the contract, if there is no improvement even
after (repeated) instructions.

Terms & Conditions

a. The selected bidders shall maintain the urinals / toilets for period of 5 month
which can be extended further mutual understanding. User charges at the rate
of Rs. 5/- (Rs. Five Only) per use shall be chargeable. However, the use of urinals
shall be free of cost.
b. Further renewal will be considered after licensed period on the satisfactory
performance during the preceding period.
c. The ULB may change timing of the opening and closing of the toilet / washroom
facilities. It should remain open for the scheduled timings.

1. The agency shall operate and maintain the complexes to the entire satisfaction of the
ULB and clean regularly toilets, urinals, floors, walls, and ceilings of the interior as
well as the exterior of the complexes and ensure continuous serviceability as also
continuous availability of clean water. He shall ensure that the requisite quantity
of cleaning materials such as phenyl, acid, naphthalene balls are used to ensure that the
toilets look clean and free from foul smell at all time and that soap, towels,
hand driers are available to the extent required.
2. The charges towards electricity, water, sewage and other such amenities as required
shall be will be borne by the Municipal Corporation, Bathinda.
3. The ULB shall not charge any license fee for the land provided to the agency.
4. The agency shall not display or exhibit any picture / posture /statute or other articles in
any part of the premises that are repugnant to the general standards of morality.
5. The agency expressly agrees that the decision of the ULB in this regard shall be
conclusive and binding on the agency.
6. The agency shall ensure that the premises are not used for playing games etc., which
involves stakes/ betting, play cards etc., or for any unlawful activities.
7. The agency shall ensure adequate water for general cleanliness of the public
conveniences.
8. The organization shall prepare an inventory of the fittings and fixtures that are
installed in the public conveniences. The possession of the entire structure as
constructed along with fittings and fixtures provided in the public convenience will be
handed over to the ULB, on the conclusion of the agreement without causing any
damage.
9. In case of loss due to theft or damage to the assets created in the public conveniences,
the agency shall be responsible for making good the same immediately at its own cost
 and shall continue to keep the complex operational and available for use for 1 year, as
prescribed.
10. In case of loss due to theft or damage to the assets created in the public
conveniences, the bidder shall be responsible for making good the same immediately at
its own cost and shall continue to keep the complex operational and available for use
for 1 year, as prescribed.
11. Disputes, if any, arising during the maintenance period between the ULB and the
agency shall be referred to the sole arbitration of the commissioner, Municipal
Corporation, Bathinda or a person nominated by him. The parties shall have no
objection to his nomination for the said person. The decision of the sole arbitrator
so appointed shall be final and binding on both the parties. The courts in Bathinda
shall have exclusive jurisdiction, to the exclusion of all other suits.
12. The ULB shall have the right to cancel/remove/terminate the agreement at any
stage in case of breach of any of the stipulated terms and condition by the agency or in
case their performance is not found satisfactory. The ULB shall be entitled
terminate the agreement in case of any neglect or lapse on the part of the agency in
respect of the regular maintenance of the public conveniences in clean and hygienic
conditions and to keep the public convenience in a state of good repairs at the cost of
agency.
13. The site and the work assigned to the agency by the Municipal Corporation, Bathinda
shall not be transferred by the agency to any person, trust, society or institution in any
manner whatsoever at any time whether during or after the termination of this
agreement.
14. The premises of public conveniences complex shall not be used by the agency for
purpose other than that for which it is allowed under the agreement for operation and
maintenance.
15. The agency or its employees or agents shall behave and deal with courtesy with the
users of these public conveniences.
16. The agency will not use or allow any person to use public convenience for
residential purpose and not keep any animal/motor vehicle in or around the
complex other than one attendant and one security guard to ensure continuous
serviceability.
17. The agency shall be allowed to plant flowering and other shrubs around each
convenience/ toilet block subject to the approval by the ULB, which is responsible for
ensuring right of way to the public.
18. The agency shall ensure enforcement of existing labour laws. Minimum wages act and at
no point of time, the ULB shall be drawn into litigations on these counts. The contractor
/ agency shall comply with the provision of minimum wages act 1948, payment of wages
act 1936 and bound to pay minimum wages fixed by labour department Punjab to the
employees and fully responsible for depositing EPF and ESI of the employee engaged for
the work and will submit copy of deposition. If the rates quoted by contractor / agency
will less from the minimum wages fixed by labour department Punjab, the tender will be
rejected.
19. The organization shall execute the agreement within 7 days on the receipt of issuance of
letter of award.
20. On the completion of the contract period, the agency shall hand over the vacant
possession of the public conveniences so constructed along with fixtures and fittings,
 inventory, structures in good working condition to the ULB within 24 hours and
will not put any resistance failing which the premises shall be evicted and the
ULB shall assume the occupation without any notice whereupon the agency will have
no claim.
21. The agency shall ensure that the labour engaged by him to carry out the work shall not
claim any right whatsoever against the corporation by virtue of service rendered
under this contract and shall not hamper the work by resorting to
demonstration, agitation etc.
22. The agency shall be held responsible for all or any of the act done by the staff /workers
and shall be alone responsible for the payment of wages or any loss or damage cause by
them during the course of service or work undertaken and shall also responsible and
be liable for payment of any compensation under workmen compensation act. The
corporation will not liable for any such event whatsoever.
23. That agency shall not engage child labour and shall agree and permit the workers
to avail weekly off.
24. The agency shall not sublease or assign any part or portion of the work or the
whole on the basis of the commission to others. If such conduct or action is
found and brought to the notice of the ULB, the ULB is entitled to rescind and
cancel the contract altogether.
25. The commissioner of the ULB has the authority either to suspend or to cancel the
contract when it is not desirable to continue the contract at any point of time without
giving any notice.
26. The Commissioner of the ULB also reserves the right to alter, modify, change or
remove any of the conditions mentioned in the agreement without any reason.
27. The payment for the maintenance of toilet blocks will be released on monthly basis
after the verification of work done by the agency from market association
representatives and officers in charge as decided by corporation.
28. The contractor / agency will display sign-boards and informatory board on each of toilet
indicating rules & regulation, opening and closing timings, charging rates, name and
contact no. of company and officer in charge, to providing information to educate user.
The size of sign board & text of sign board shall be decided with mutual consultations.
29. A complaint register shall be kept for suggestions for the toilets users.
30. The payment to the labour will be given in the shape of cheque only by 10 th of every
month.
31. All the workers deployed at the toilet blocks will be in proper dress. If any workers
found without dress penalty of Rs. 100 per person per day will be deducted from
monthly bill.
32. The contractor / agency shall be absolutely and solely responsible for any accident /
injury / damage to any person that may occur during the working hours. To achieve this,
the agency shall insure all its employees / workers for appropriate amount.
33. If during the execution period of this contract any fixture provided in toilet blocks will
not working properly/ defected, same will be repaired / replaced within 48 hours
otherwise penalty will be deducted from monthly running bill @ Rs. 500/- per fixture
per day.
34. Validity of tender will be 120 days. No condition regarding validity period and time limit
is accepted. Unbalanced / conditional tender will be rejected. The earnest money shall
be forfeited, if the bidder withdraws or modifies his offer within the validity period or
 fails to sign the (Formal Contract) Agreement after acceptance of his offer or fails to
commence the work within ten days of issue of acceptance letter. After the forfeiture of
earnest money, the contract shall be immediately nullified.

Penalties for lapses / shortfalls:

The penalty amounts will be levied to the agency if the maintenance is not done
satisfactorily on any particular day or on receipt of any specific complaint to the effect
that the cleaning is unsatisfactorily and also for not following the conditions laid down as
follows:-

Sl. No. Performance indicator Penalty per item/all items/per day (Amount to be decided by the
ULB concerned)

1. Sweeping of the entire complex not done and sprinkling of disinfectants not done
(Once daily)
2. Cleaning and washing of the entire complex not attended (once daily)
3. Cleaning and washing of toilets not attended (every hour)
4. Supervisor absent (per day at each unit)
5. Phenyl not used (per wash)
6. Acid not used (weekly)
7. On genuine complaint from the user(s)
8. On report from the inspection team/visiting Officer

Corporation Engineer,
Municipal Corporation,
Bathinda.
 (MUNICIPAL CORPORATION, BATHINDA, LOCAL GOVT. DEPTT. PUNJAB .
NOTICE INVITING E-TENDER
etender.punjabgovt.gov.in
E-tender No MCB/2017-18/14
No. Dt.

Municipal Corporation, Bathinda invite e-tenders on two bid system (Technical and Financial
bid), for the following work from the interested bidders/agencies.

Name of work
Sr. Name of work Rate Per Toilet Per Earnest Money Time Period
No. Month (In Rs.)
1 Operation and Maintenance of 32 No. To be quoted by the 1,20,000/- 5 Months
public toilet blocks situated in various Bidder.
places with in Municipal limits of
Municipal Corporation, Bathinda.

Date and time schedule:-

Sr. Online sale of bidding Last date of online submission Date and time opening of tender
No documents of bidding document Technical bid Financial bid
1 03.10.2017 to Up to 23.10.207 1:00 PM 23.10.2017 at 24.10.2017
23.10.2017 3.00 PM at 3:00 PM

For participating in the above e –tendering process ,the contractors shell have to get themselves
registered with etender.punjabgovt.gov.in and get user ID and password. Class -3 digital signature is
mandatory to participate in the e-tendering. For any clarification/difficulty e-tendering process flow,
please contact in ITI limited 0172-3934667, 92572-09340, 80546-28821 and office of Municipal
Corporation, Bathinda.
1. Interested bidders can purchase the tender document online from website
(etender.punjabgovt.gov.in).
2. NIT, Scope of work, eligibility criteria and Terms and conditions are being uploaded at the website
(etender.punjabgovt.gov.in) only for viewing or may be seen in the office of undersigned on any
working day from 9.00 A.M to 5.00 P.M.

Corporation Engineer,
Municipal Corporation,
Bathinda.