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    Husna Banu - 20231221 - 043355 - 0000

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    husnaprince786
    K Husna Banu has over 4 years of experience in customer support across email, chat, and phone. She has specialized skills in problem resolution, process improvement, and training. Her current role is as a Senior Analyst at Fidelity National Finance, where she handles customer requests, issues escalation, and policy education. Previously she worked as a Customer Resolution agent and AR Analyst, focusing on loan underwriting, modification, billing, and claim management. She has strong communication, problem-solving, and leadership abilities.

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    Husna Banu - 20231221 - 043355 - 0000

    Uploaded by

    husnaprince786
    26 views2 pages
    K Husna Banu has over 4 years of experience in customer support across email, chat, and phone. She has specialized skills in problem resolution, process improvement, and training. Her current role is as a Senior Analyst at Fidelity National Finance, where she handles customer requests, issues escalation, and policy education. Previously she worked as a Customer Resolution agent and AR Analyst, focusing on loan underwriting, modification, billing, and claim management. She has strong communication, problem-solving, and leadership abilities.

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    K Husna Banu has over 4 years of experience in customer support across email, chat, and phone. She has specialized skills in problem resolution, process improvement, and training. Her current role is as a Senior Analyst at Fidelity National Finance, where she handles customer requests, issues escalation, and policy education. Previously she worked as a Customer Resolution agent and AR Analyst, focusing on loan underwriting, modification, billing, and claim management. She has strong communication, problem-solving, and leadership abilities.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views2 pages

    Husna Banu - 20231221 - 043355 - 0000

    Uploaded by

    husnaprince786
    K Husna Banu has over 4 years of experience in customer support across email, chat, and phone. She has specialized skills in problem resolution, process improvement, and training. Her current role is as a Senior Analyst at Fidelity National Finance, where she handles customer requests, issues escalation, and policy education. Previously she worked as a Customer Resolution agent and AR Analyst, focusing on loan underwriting, modification, billing, and claim management. She has strong communication, problem-solving, and leadership abilities.

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    © All Rights Reserved
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    of 2

    K HUSNA BANU

    SENIOR ANALYST

    8892763949 [email protected]

    PROFESSIONAL SUMMARY
    Highly motivated with over 4+ years of experience providing customer support to multi
    regions.
    Specialized in email, chat and telephonic Support. Multi-talented and consistently
    rewarded for success in planning and operational improvements.
    Experience in policy development and stat management procedures positively
    impacting overall morale and productivity.
    Excellent reputation for resolving problems, improving customer satisfaction, and
    driving overall operational improvements.

    EXPERIENCE

    Fidelity National Finance (India) Sep 2022- Current


    Senior Analyst
    Listened and responded to customer requests and forwarded necessary information
    to superiors.
    Attended training programs to deepen professional skillset and assisted in training
    fellow store associates on existing and new training programs.
    Evaluated customer issues and caller trends to determine areas in need of
    improvement and implement proactive corrections.
    Resolved concerns with products or services to help with retention and drive sales.
    Recognized escalation needs and connected customers with advanced support staff.
    Educated customers about billing, payment processing and support policies and
    procedures.

    Teleperformance (Ocwen Financial) Mar 2022 - Sep 2022


    Customer Resolution (Mortage underwriter)
    Worked on behalf of a financial institution, bank, or credit union to review and approve
    loan documents for a mortgage.
    Include assessing financial risk during the mortgage application process,
    recommending appropriate loan products, and explaining loan details.
    Perform risk assessments on potential loan recipients based on credit rating,
    borrowing history, and other specific risk factors.
    Loan modification and collection.
    EXPERIENCE (CONTINUED)
    Omega Healthcare Nov 2019 - Feb 2022
    AR analyst

    Follows up on submitted claims, monitors unpaid claims, and identifies underpaid


    and not billed claims with appropriate corrections and documentation.
    Analyzing a claim or denial management.
    Reviews EOB/ERA denials and Patient history note to understand and resolve denial
    on a claim.
    The money that you are yet to receive from your client(s) for the services you have
    billed or rendered. The list of clients who owe you money may include patients and
    insurance payers.

    SKILLS
    Negotiation Leadership Time-management
    Communication Customer Service Active Listening
    Business Acumen Analytical Adaptability
    Critical Thinking Resourcefulness

    EDUCATION
    Bachelor's in Commerce 2015-2018
    Bangalore University

    Pre University (Commerce) 2013-2015


    Bangalore Pre-University Board

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