CHCDVI001 Summative assessment 1

Q1)
Cultural awareness is being aware of and developing sensitivity towards cultural
differences, cultural diversity and other ethnic groups. Someone’s cultural awareness is
their understanding of the differences between themselves and people from other countries
or backgrounds. It involves the ability to stand back and become aware of your cultural
values, beliefs and perceptions. It is essential if you interact with people from other social
and cultural backgrounds.
Cultural awareness can help you to work more effectively with team members from different
backgrounds. It is an essential skill for any workplace. By developing cultural awareness
and having an understanding of peoples unique backgrounds and traditions, it can aid in
building stronger relationships with a diverse range of people.
Q3)
Cultural competence grows out of cultural awareness, it refers to ones ability to interact
effectively with people of different cultures and socio-economic backgrounds. The ability to
use interpersonal skills to increase our understanding and appreciation of cultural difficulties
and similarities within cultural groups.
Cultural competence can be demonstrated through culturally and linguistically diverse staff.

Q4)
The specific social and cultural needs of people who practice a religion vary depending on
the particular religion. However common social and cultural needs that people who practice
a religion may seek are:
- Being aware of own cultural backgrounds, experiences, attitudes, values and basis that
influence our ability to help individuals from diverse groups.
Recognising that ethnicity and culture may have an impact on the behaviour of a person
with support needs.
Respecting an individuals religious and/or spiritual beliefs and values.
Providing information in a language the individual understands.
To become more sensitive to different religious practices you can:
-Clarify the persons religious practices
- Consult with others to gain a better understanding of their religion.

Q5)
People with disabilities have diverse social and cultural needs, which may vary depending
on the individual and the nature of their disability. Some specific social and cultural needs
that are often important for individuals with a disability include:
- Accessible physical environments, transportation and digital platforms.
- Inclusive communities where they feel valued and included
- Supportive support networks
- Promoting education and awareness about different disabilities to foster a more inclusive
and understanding society.
- Providing accessible communication methods, such as sign language interpreters, closed
captions etc to allow people with disabilities to communicate effectively.
Q6

An individual's culture and the community attitudes, language, policies, and structures of
that culture can impact on how they work with diverse groups in a number of ways.

 Community attitudes towards diversity can have a significant impact on how

individuals work with diverse groups. For example, if individuals come from
communities with a history of discrimination or prejudice, they may be more likely to
be hesitant or distrustful of people from different backgrounds. It is important to be
aware of these potential biases and to take steps to overcome them.
 Language barriers can make it difficult for individuals to communicate and
collaborate effectively with people from diverse groups. It is important to provide
resources and support to help individuals overcome language barriers, such as
translation services or language training.
 Unfair policies and structures can also create barriers for individuals from diverse
groups. For example, if a workplace has a policy that requires all employees to work
overtime, this may be discriminatory against employees with childcare or other family
responsibilities. It is important to review workplace policies and structures to ensure
that they are fair and inclusive.

By being aware of the impact of culture and community on how individuals work with
diverse groups, individuals can take steps to create a more inclusive and productive work
environment.

Q7)

Diversity practices and experiences can impact an individual's behaviour, interpersonal

relationships, perception, and social expectations of others in several ways, both positive
and negative.

Some Positive impacts include:

 Increased awareness and understanding: When individuals have the opportunity to
interact with people from different backgrounds, they can learn more about different
cultures, perspectives, and experiences. This can lead to increased awareness and
 understanding of diversity, which can in turn lead to more respectful and inclusive
behaviour.
 Improved interpersonal relationships: When individuals develop positive relationships
with people from different backgrounds, they can learn to appreciate and value the
unique qualities that each person brings to the table. This can lead to stronger and
more meaningful interpersonal relationships.
 Challenged social expectations: Diversity experiences can challenge individuals
existing social expectations and assumptions. This can lead to a more open and
inclusive society, where everyone feels valued and respected.

Some Negative impacts:

 Stereotypes and prejudice: Diversity experiences can sometimes trigger negative
stereotypes and prejudices. This can lead to discrimination and exclusion, which can
have a negative impact on individuals and society.
 Conflict and misunderstanding: Diversity experiences can sometimes lead to conflict
and misunderstanding, particularly if individuals are not prepared to deal with
differences. This can be a challenge, but it is important to remember that conflict can
also be a learning opportunity.

Some Examples of this may include:

- learning to adapt your communication style and work style to avoid
misunderstandings and to build rapport with your team members.
- Creating a safe environment where all team members feel valued and respected.
- Providing diversity and inclusion training to all team members.

Q8)
A social issue affecting Aboriginal and Torres Strait Islander people is the ongoing marginalization
and discrimination they face, which impacts their overall well-being and sense of belonging in
society. In the workplace, this can lead to limited employment opportunities, lower wages, and
unequal treatment, creating a significant barrier to career advancement and economic prosperity.

A political issue affecting Aboriginal and Torres Strait Islander people is land rights and self-
determination are crucial issues for Indigenous peoples. Many Aboriginal and Torres Strait
Islander communities have been dispossessed of their traditional lands, leading to a loss of
cultural connection and economic opportunities. Lack of political recognition and
representation can hinder their ability to advocate for their rights in the workplace, making it
more challenging to address systemic inequalities.

Economically, the gap between Indigenous and non-Indigenous Australians persists.

Limited access to quality education, training, and employment opportunities hinders
economic mobility for them. This economic disadvantage translates into higher rates of
unemployment and poverty, impacting their financial stability and ability to participate fully in
the workforce.

Addressing these issues requires concerted efforts from both the government and
workplaces. Implementing inclusive policies that promote diversity, cultural awareness, and
anti-discrimination measures can help create a more equitable work environment.
Additionally, providing targeted support, such as mentorship programs, training initiatives,
and business opportunities, can help address the economic disparities faced by Aboriginal
and Torres Strait Islander peoples in the workplace.

Q9)
The following steps could be taken to improve the likelihood of Aboriginal and Torres
Strait Islander people accessing the health and welfare services they require:

 Increase the representation of Aboriginal and Torres Strait Islander people in

the health and welfare industry. This can help to create a more culturally safe
and responsive environment.
 Provide care to individuals in a way that is culturally appropriate.
 Make health and welfare services more affordable and accessible
 Making Indigenous people feel safe and welcomed when they come to the
service.

Q10)
Ways to improve social awareness and self- awareness in the workplace include:
- Regularly conducting research so that I am aware of any cultural issues that may be
relevant to my clients.
- Asking my supervisor and work colleagues for regular reviews and feedback on my
performance
- Attending regular cultural education sessions to advance my knowledge of diverse
cultures
- Speaking with local experts in the community including religious and social leaders
and groups to learn about particular cultures.
- Include my clients in decision making when it comes to making decisions relating to
their care to make sure I am meeting their needs.
- Report any and all conflicts difficulties in meeting care needs or communication
issues to my supervisor as soon as possible.
- Assert my right to work in a safe and inclusive workplace.
Q11)
The difference between culture, race and ethnicity are as follows:

- Culture is learned behaviour's, thoughts, beliefs, values and customs that you pick up as your grow up and choose to
adopt or leave behind as you get older.

- Ethnicity refers to those you have common ancestry, language and/or culture. The distinction here is heritage.

-Race is mainly based of your appearance and to some extent ethnicity.

Q12)

One aspect of disability is the impact it can have on a persons mental health. Living with a
disability can often lead to feelings of frustration, isolation and low self-esteem.

The challenges faced in daily life, such as limited mobility or difficulty participating in certain
activities , can contribute to a sense of dependence or the loss of independence, It is
important to promote incivility, provide support and create accessible environments, this can
help individuals with a disability maintain their mental well-being and lead a fulfilling life.

Q13)
Religion is a specific set of organised beliefs and practices, its usually focused on the belief
and worship of a god or gods.
Religion is usually practiced by a group or community.

Spirituality is a broader concept then religion. This is more of an individual practice and has
to do with having a sense of purpose an a sense of inner peace.

Q14)
To demonstrate understanding and acceptance of gender diversity I would follow these
steps.

1) Educate myself, to do this I would read books, articles and use Online resources to gain
a better understanding.

2) Use inclusive language, to do this i would use their preferred pronouns and names, use
gender neutral language where appropriate and not assume someones gender based on
their appearance.
3) Listen, I would create as safe and supportive environment for individuals to express
themselves. Actively listen and validate their feelings without judgment.

4) Engage in respectful conversations and have an open mind whilst learning as well as
showing empathy
5) Express acceptance and provide support.

Q15)
Gender refers to the gender-related identity, appearance or mannerisms or other gender
related characteristics of a person. This includes the way people express or present their
gender and recognises that a person's gender identity may be an identity other than male
or female.

Intersex status refers to people who have physical, hormonal or genetic features that are:
-neither wholly male or wholly female
- A combination of male and female
Being intersex is about having biological variations, not about gender identity. An intersex
person may have the biological attributes of both sexes

Q16)
In Australia in 2023 we have 5 generations. Research shows that each generation
approaches life and work in a different way. Their unique attitudes, ambitions and world
views being shaped by the social and historical events that they have lived through.

Q17)
Sexual orientation means a persons sexual orientation towards:

- Persons of the same sex

- Persons of different sex
- Persons of the same sex and persons of a different sex

Commonly used terms to describe a persons sexual orientation include:

Gay
Lesbian
Homosexual
Bisexual
Pansexual
Straight
Hetrosexual

All of these sexual orientations are represented in Australian society.

Q18)
The policy of assimilation was rooted in the idea that racially pure white Australia would be
advantageous and desirable, promoting homogeneity. Consequently, it restricted non-
European immigration and enforced certain measures regarding the treatment of Aboriginal
people, such as the forced adoption of Indigenous children by white Australian families.
Assimilation essentially required individuals to relinquish their cultural identity in favor of
embracing the dominant Australian culture.

Q19)
The adult migration English program (AMEP) provides language classes for eligible adult
migrants and humanitarian entrants who do not have functional English. To help people with
basic support needs settle successfully in Australia the AMEP was designed to provide
them with basic language skills.

Q20)
Diversity benefits the Australian economy in the following ways:

- Skilled and productive, Migrants have helped fill job vacancies and reduce skill
bottlenecks
- Resilient and adaptable, Migrants and refugees are very resilient and adapt well to new
challenges and surroundings.
- The global marketplace, Having migrants and refugees who speak other languages and
understand other cultures has helped business and trade in Australia.

Q21)
Diversity has impacted Australian culture in many different ways. One of these ways is with
food. Australian supermarkets, grocers, markets, delicatessens, cafes, restaurants and
take-away shops now offer an elaborate variety of cuisines from around the world.
These foods have become the basis for a lot of Australia's social life and have been
incorporated into the mainstream Australian diet.

Q29)
The AHRC Act refers to the Australian Human Rights Commission Act 1986 which
established the Australian Human Rights Commission (AHRC). The act plays a significant
role in protecting and promoting human rights in Australia.

The AHRC Act grants the AHRC the authority to investigate and resolve complaints related
to human rights violations. It sets out the functions and powers of the AHRC, and outlines
the responsibilities of the Commission in promoting and protecting human rights under
Australian law.

The AHRC Act helps protect human rights in several ways:

Complaints: The AHRC Act gives individuals the right to make complaints to the AHRC
about alleged human rights violations. This includes discrimination on the grounds of race,
sex, age, disability, or other protected attributes. The AHRC has the power to investigate
these complaints and take appropriate action to resolve them.

Education and Promotion: The AHRC Act empowers the AHRC to promote public
understanding and awareness of human rights issues. The Commission conducts
educational programs, research, and public inquiries to raise awareness, encourage
dialogue, and promote respect for human rights across Australian society.

Human Rights Compliance: The AHRC Act allows the AHRC to assess and report on the
compliance of government entities with human rights standards. By monitoring and
reporting on the actions of government agencies, the AHRC plays a crucial role in ensuring
that human rights are protected in the development and implementation of laws, policies,
and practices.

Mediation and Conciliation: The AHRC Act provides the AHRC with the power to mediate
and conciliate complaints of human rights violations. This process aims to resolve disputes
amicably, without the need for lengthy and costly legal proceedings. Mediation and
conciliation can help parties find mutually acceptable resolutions and promote
reconciliation.

By establishing the AHRC and empowering it with these functions and powers, the AHRC
Act is an essential legislation that contributes to the protection of human rights in Australia.
It provides a mechanism for individuals to seek redress for human rights violations,
promotes education and awareness, and ensures accountability for human rights
compliance by government entities.

Q30)
A protective factor is something that can help mitigate the risk or impact of physical,
emotional, and mental issues. Let's consider an example that encompasses all three
domains:

One protective factor that has been shown to have positive effects across physical,
emotional, and mental well-being is having a strong social support network. Imagine a
close-knit group of friends, supportive family members, and colleagues at work who provide
emotional support, understanding, and encouragement. In this scenario,r social
connections act as a protective factor by:

Physical well-being: Shannon's friends might motivate her to engage in physical activities
such as going for walks, joining a gym, or participating in team sports. These physical
activities can have positive effects on her overall health, reducing the risk of physical health
issues like heart disease, obesity, and chronic conditions.

Emotional well-being: When Shannon faces challenging situations or experiences negative

emotions, having a strong support network can provide her with a safe space to express
her feelings, seek advice, or simply receive empathy and understanding. This emotional
support can help prevent or alleviate symptoms of emotional issues like anxiety,
depression, or stress.

Mental well-being: The presence of supportive relationships can contribute positively to

Shannon's mental health. Through regular social interactions, Shannon is more likely to
experience a sense of belonging, purpose, and meaning, which can enhance her mental
well-being. Additionally, having someone to talk to and share experiences with can help
reduce feelings of isolation, loneliness, and improve overall mental resilience.
In summary, having a strong social support network acts as a protective factor by positively
impacting physical, emotional, and mental well-being, reducing the risk and impact of
issues in all three domains.

Q31)
Examples of a need that the following marginalised groups may experience are:
Physical Factors: Physical needs may include medical issues such as diabetes, heart
conditions, skin disease or respiratory illness. It may also relate to lifestyle habits, such as a
over-eating, smoking ans alcohol and other drug use.
Mental factors: The need that people with mental health needs may experience for example
the medication they require and the frequency medication is administered.
Emotional health needs: May be linked to mental and physical health. A persons emotional
health may impact their relationships and their behaviour towards themselves and others.
People may benefit from being part of a network, such as relationship guidance group
counselling, which enables them to develop positive behaviors and emotional habits.

Q32)

The impacts that can be experienced by people who are marginalised because of physical
needs:

Discrimination- Marginalised groups may be discriminated against on the basis of their

physical, emotional or mental health. This can have a further detrimental effect on
emotional or mental health, as a person may feel alienated and misunderstood. Certain
people may refrain from seeking the support they need.

Trauma- Trauma may be caused by war, poverty, neglect or abuse. Trauma can have
physical, emotional and mental impacts on a person. Post-traumatic stress disorder (PTSD)
may result from exposure to trauma. It may cause a person to repeatedly relive a traumatic
experience, cause numbness or an inability to relax and avoid all reminders of the traumatic
incident.

Exclusion- A person from a marginalised group may be excluded on the basis of their
physical, mental or emotional health needs from employment leisure activities, community
activities or receiving services. Exclusion, like discrimination may compound a person's
issues, such as their drug and alcohol use.

Negative Attitudes- A person may be subject to negative attitudes such as stereotyping or

prejudice. People may make assumptions about a person from a marginalised group, such
their ability to participate in the workplace or in social or community activities. Negative
attitudes can once again compound mental and emotional health issues, as a person may
feel misunderstood or unsupported.

Q34)
In situations where misunderstandings or difficulties arise as a result of diversity issues, it is
important to respond in a way that promotes understanding, empathy, and respect. Here
are some verbal and nonverbal responses that can be helpful:

Verbal Responses:

Active Listening: Listen carefully to the concerns or viewpoints expressed by the other
person, and give them your full attention. Paraphrase or summarize their words to show
that you understand.
Clarification: Ask open-ended questions to obtain more information and clear any confusion.
This can help you gain a better understanding of the other person's perspective.
Empathy: Acknowledge and validate the other person's feelings and experiences. Show
empathy by saying things like, "I can understand why you might feel that way" or "I'm sorry
you had to go through that."
Apology: If appropriate, apologize for any unintended offense or misunderstanding. It shows
that you value their feelings and are willing to take responsibility for your actions.
Explanation: Share your own perspective in a respectful and non-confrontational way.
Explain your intentions, beliefs, or cultural background to help foster understanding.

Nonverbal Responses:

Open Body Language: Maintain an open and relaxed posture, facing the person directly.
Avoid crossing your arms or appearing defensive, as it can escalate the situation.
Eye Contact: Maintain appropriate eye contact to show that you are actively engaged in the
conversation. However, be mindful of cultural differences as some cultures may have
different norms regarding eye contact.
Facial Expressions: Use facial expressions that convey openness, understanding, and
attentiveness. Show empathy through expressions that reflect concern and compassion.
Nodding: Occasional nodding can signify that you are actively listening and processing
what the other person is saying.
Nonverbal Cues: Use nonverbal cues like leaning forward slightly, mirroring body language
(subtly), or using hand gestures to convey understanding and connection.

Remember, effective communication is key in resolving misunderstandings due to diversity

issues. Being respectful, open-minded, and willing to learn from different perspectives can
go a long way in fostering an inclusive and harmonious environment.
Q33)
One issue that may cause communication difficulty or misunderstanding is Cultural
Differences.

This misunderstanding may occur because people don't understand the practices of other
cultures. This is why it is important to understand the different cultures of the individuals we
care for.

The first step in an appropriate response is to be calm and patient and above all, act with
sensitivity. Acknowledge the diversity and try to talk about the differences, Listen Actively
and empathetically.

Q34)
In situations where misunderstandings or difficulties arise as a result of diversity issues, it is
important to respond in a way that promotes understanding, empathy and respect. Some
verbal and nonverbal responses that may be helpful are:

Verbal:
- Active listening, giver the other person your full attention
- Clarification, Ask open-ended questions to obtain more information
- Show empathy, this can be done by saying things like "I can understand why you might
feel that way" or "I'm sorry you had to go through that"
- Apology, If appropriate, for any unintended offense or misunderstanding.

Nonverbal:
- Open body language, Maintain an open and relaxed posture
- Eye contact, If appropriate
- Facial expressions, to convey openness, understanding and attentiveness.
- Nodding, Occasional nodding can signify that you are actively listening.