Bachelor’s Degrees in:

Economics
EC1022 - Inglés para Economistas
Finance and Accounting
FC1022 - Inglés para Finanzas
Business Administration
AE1022 - Inglés para la Empresa
Business Administration and Law
DA0222 - Inglés para la Empresa
(Double degree)
2023-2024

Course material
ENGLISH FOR BUSINESS COMMUNICATION

CONTENTS
1. Business Correspondence: letters and emails. Inquiries and replies to inquiries
2. Telephoning
3. Job Advertisements, Application Letters and CVs
4. Job Interviews
5. Business Presentations
6. Business reports

Material created and developed by Ruiz-Garrido, M. F. & Fortanet-Gómez, I.

This work is licensed under CC BY-NC 4.0

UNIT 1. BUSINESS CORRESPONDENCE

WHAT IS BUSINESS CORRESPONDENCE?

Business correspondence is a basic means of communication between companies or
businesspeople. Business correspondence is made up of several kinds of written
business documents, such as letters, emails, memos or faxes. It is estimated that
millions of business documents are written each workday, although the tendency is
changing. Printed business documents are less used every day, whereas digital
alternatives (for example, emails) are highly frequent. Regardless the channel
chosen (printed or digital), written business correspondence can be sent externally
to those outside the company but also internally to those within the company.
In this unit, a few distinctions are made between letter and emails, to mention
the most relevant documents. Although they may show formal differences, the
writing of their contents can be very similar or even the same. So, the suggestions
for writing those documents can be applied to most of them without distinction.
Many businesspeople still prefer a written document to other forms of
communication, because the document can serve as a contract, the facts will be on
record in writing, and executives do not have to rely on memory. Additionally,
printed documents may also be useful when trying to make a formal impression or
even when required legally.
You will write any kind of business correspondence to inform readers of
specific information. However, you might also write those documents to persuade
others to take action, to propose your ideas, or even to advertise a product or a
service at times. The key to writing good business letters/emails is to get to the
point as quickly as possible and to present your information clearly.

Three-step writing process

When dealing with any written business document, there is a common tendency
that proposes some tips that can help you to write more effective and efficient
messages:
Step 1. Plan your message: analyse the situation (purpose and audience), gather
information, choose the best medium and means to deliver your message, organize
the information in the most appropriate way.

This work is licensed under CC BY-NC 4.0 1

Step 2: Write your message: adapt to your audience (try to connect with your
audience, use the appropriate language and style, and use proper English).
Step 3: Revise the message: revise the content, edit your message and rewrite it to
improve it as much as possible (for example, style, language, and punctuation).
Produce the message by putting it in the right form (layout and design). Finally,
proofread it to ensure everything is as expected, and distribute it.

Additional tips for the writing stage (Step 2)

Even though no formula exists for a perfect business letter/email, some basic
guidelines will help you to improve the writing stage, regardless of the form, purpose,
and audience of the document, and be more effective.
Anyone can find several rules to write effectively business documents. Many
principles and techniques have been recommended in the last years. The following
option is just one of those possibilities. It is called ‘the 5 C principles’, and it refers
to Conciseness, Correctness, Courtesy, Clarity, and Completeness.
Business documents must have a CLEAR purpose and be understandable to the
reader/s. Writers must include the required and necessary information so that the
document is COMPLETE. This should be done by including only the relevant
information; in other words, be CONCISE. Politeness is essential when dealing
with business communication in general, so be COURTEOUS when addressing the
reader/s. Finally, being grammatically accurate or CORRECT is also central.
Applying these principles may not lead to a perfect document, but it will
certainly be a good one. Some other people may add more principles, such as being
coherent, concrete, or credible, but the 5 Cs may be quite useful to write a proper
business document.

Persuasion
Additionally, in every business document there is some degree of persuasion,
because you always have to convince the addressee to respond and/or take action.
Therefore, the following principles of persuasion help you compose an efficient and
effective business document:
Plan according to the reader’s reaction;
Write with the ‘you’ attitude – the state of mind where you always emphasize
the benefits to the reader and subordinate your interests. This can be

2
 accomplished by using the words ‘you’ and ‘your’ often and avoiding the ‘I’;
Adjust the language to the reader and use terms and concepts that the reader is
familiar with;
Write positively and with confidence.

Activity 1. Answer the following questions about the text.

a. Where can business letters be sent?
____________________________________________________________________
b. Why can written documents be preferred to other forms of communication?
____________________________________________________________________
c. What is the general purpose of a business letter?
____________________________________________________________________
d. Can business letters have other purposes?
____________________________________________________________________
e. Among the three steps to write a message, which one do you consider the most
important and why?
____________________________________________________________________
f. Name the 5 C principles.
____________________________________________________________________
g. How do you express persuasion in a business letter?
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

Activity 2. Find out words in the text that could explain the following words or
expressions.
a. Calculate the cost, value, size _________________
b. Day which is not a Sunday or a holiday _________________
c. A document produced on paper _________________
d. State of being recorded or preserved in writing, as evidence _________________
e. Make a message ready to be published by correcting the mistakes and making
other changes _________________
f. Whatever, without considering _________________
g. Polite, especially in a formal way _________________
h. Successfully done _________________

3
Activity 3. Use words from the text to complete the following sentences. Notice
the first letter has been provided.
a. I would like to e_____________ the importance of this technique.
b. When he speaks to me, he always g___ ___ ___ ________ as soon as he can.
c. Our company has been doing business with SET Ltd. for ten years; now we
r__________ on them.
d. Everyone needs a few g_________________ when they start a new job.

LAYOUT OF A BUSINESS LETTER

When you write a business letter you should follow a general layout; a company may
have a particular way of presenting a salutation or a specific type of letterhead. The
layout of the letter should allow readers to quickly obtain essential information.
Remember, a business letter reflects your professionalism.

(1)
830 Paul’s Path, Austin, TX 787000, USA
Tel.: 0879 456879 FAX: 0879 457689
email: [email protected] website: roundneck_softwar.com

James Martin (2) (3) Your ref.: JM / st

RAPTON Construction Company Our ref.: PL / cw
3456 SE Lancaster Boulevard
Fort Collins, CO 80523, USA

(4) 26 October 2020

Dear Mr. Martin, (5)

Thank you for your letter of 15 October in which you asked about our new
software Roundneck Linux.

Enclosed you will find our catalogue and price list. Notice that we offer a
special promotion discount of 10% on the net price.

We look forward to hearing from you soon. (6)

Yours sincerely, (7)

Paul Lenoir (8)

Sales Manager

Enc.: Price list and catalogue (9) 4

Contact information (sender’s address) (1)
This information is located at the top of the business letter in the company’s
letterhead. It includes the name of the company, its address, phone number, fax or/and
email, and company logo. When printing on blank paper, use your address on the top
right-hand side (without your name).

Inside information (receiver’s address) (2)

The inside address is your reader’s full address: this includes the reader’s name,
position, company name, and complete mailing address. If your reader has a courtesy
title, such as Professor, Doctor (Dr.), then use it. Otherwise, use Mr. or Ms., unless
you know the reader prefers Miss or Mrs. Courtesy titles are always followed by the
surname of your reader. These should also appear identically on the envelope.
Example:
Prof. M. Mathews
Department of Botanical Sciences
University of Ohio
Columbus, OH 23450
U.S.A.

References (3)
If someone else types your letters, the reference identifies this person, usually by
initials (though not always, sometimes reference numbers are used). It usually appears
on the top right-hand side. The writer’s initials come first, and they are capitalized.
For example if Peter Smith wrote a letter that was typed by Alan McGregor, the
reference would be:
Ref.: PS/am

Your ref.: is used to identify the letter to which this is a reply. Our ref.: is the
reference of the present letter. If it is the first letter written to this company, there will
only be Our ref.:, since there is no previous correspondence.

Date (4)
The date is usually placed on the right hand side before the salutation. In British
English, and in general in Europe, the day of the month is followed by the month and
the year. However, in the U.S. the month comes first and is followed by the day, a
comma and the year. Due to this difference in the order, dates expressed only in

5
numbers (09/08/2020) should be avoided. Remember the days of the month are
always pronounced as ordinals.
26 October 2020 (BrE) October 26, 2020 (AmE)

Salutation (5)
A business letter should always include a salutation. This is to whom the letter is
addressed. Salutations add a personal touch to your letter. They always include the
word Dear followed by Sir, Madam, Sir or Madam, Sir/Madam, or the courtesy title
of the receiver followed by his or her surname (never use first name after courtesy
title). If you know well the receiver of the letter you can use his or her first name.
After the salutation, you can add a comma, a colon or nothing:
Dear Sir or Madam,
Dear Mr. Smith:
Dear Ms. Brown
Dear Peter,

Body (6)
The body of a business letter is usually single-spaced and tends to have three
paragraphs. The main idea is introduced in the first paragraph and is then supported in
the second one. At the end of the letter, you can include a request for action and a way
for your readers to contact you.

Complimentary close (7)

Business letters should end with a closing which depends on the salutation:
If you start: then close:

British English American English

Dear Sirs/Sir/Madam Yours faithfully Sincerely yours
(Very) Truly yours

Dear Mr/Mrs/Miss/Ms Bennett Yours sincerely Yours sincerely

Sincerely (yours)
(Very) Truly yours
Yours (very) truly
Dear Peter (With) Best wishes
(Best) Regards

Capitalize only the first word in the complimentary close, and follow all phrases with

6
 a comma or nothing.

Signature (8)
You should also remember to sign and type your name and position under your
handwritten signature, after the closing.

Paul Lenoir
Sales Manager

Enclosures (9)
If the envelope contains any documents other than the letter itself, identify the number
of enclosures or the types of documents:
Enc.: (or Encl.:) (2)
Enc.: (or Encl.:) Price list and catalogue

In determining the number of enclosures, count only the separate items, not the
number of pages.

Activity 4. Include the following parts of a letter in their right place.

Dear Ms Right, Yours sincerely, Enc.: (1)

RIWON CLOSETS August 27, 2021

123 SE Lancaster Blvd J. Right
Tigard, OR 97225 President
U.S.A. JR Construction
Our ref.: WS/cg 238 NW Turner Blvd
Will Stevens Tigard, OR 97225
Will Stevens U.S.A.
President

At Riwon Closets we have the skills and experience to help you with your closet needs.
May we stop by and offer you a FREE estimate at how much it would cost you to
rebuild your closets? If so, give us a call at 555-1212 and set up an appointment with
one of our friendly operators. We enclose a catalogue showing some samples of our
work.

Are you having trouble organizing your tools into your existing closets? If your
company is like most companies your employees may have trouble finding the right tool
when they need it. This is why it is important to have an organized closet system.

7
8
EMAILS

WHAT IS AN EMAIL?
An email (electronic mail) is an effective, low-cost and quick method of written
communication with friends and colleagues all over the world.
Email is mainly a medium rather than a style of communication. People write
emails in different styles, depending on the company policy and on whether they are
writing a business document to a client, a note to subordinates or a message to
colleagues. However, it is generally accepted that email messages tend to be much
less formal than letters or other types of communication (although not everybody
agrees). It is, therefore, tempting to disregard proper writing procedures with emails,
but you should really plan an email message just as thoughtfully as you would a
conventional message. Always remember to proofread your email message carefully
before clicking ‘send’ because once you have done this you cannot call it back for
second thoughts!

Layout of the email

You can find several types of email message format depending on the software you
are using. The example shown here is only a possible one.
Before reading the example, notice the following expressions found in the fixed
email format:
Cc = copy line (carbon copy): to indicate who else received a copy of the message.
Bcc = blind copy line (blind carbon copy): to send the message to a person without
other people knowing it.
Attachment: any kind of document or file which is sent together with the email
message.

9
 Send Cut Copy Paste Undo Attach

To: [email protected]
From: [email protected]
Subject: Showing the email format
CC: [email protected]
BCC:

Attachment: How to write an email.doc

-
Arial 10 N K S
---------- ------- ------- ----------
-------- ---------- ---------- ----------
------- ------- ------- ----------

Greeting
Message
Body
Closing
Signature

10
Example of a business email

Send Cut Copy Paste Undo Attach

To: [email protected]
From: [email protected]
Subject: Some changes
CC:

BCC:

Attachment: Birmingham-info.pdf
-
Arial 10 N K S
---------- ------- ------- ----------
-------- ---------- ---------- ----------
------- ------- ------- ----------

Hello Miguel,

I know you are already ready for your visit to Birmingham, but there are some changes
you must know in advance so that you have time to modify any of your plans.

Please be advised that the meeting will take place in “The NEC”, room 123 (and not in
the University as I told you).

Start of the meeting is 9:30 a.m. on 22 September and closing is on 23 September at 3

p.m. (instead of 4 p.m. mentioned in my previous mail).

I kindly ask you to take care of your own hotel accommodation. The Ibis Hotel is near
the railway station and from there, there are trains to the NEC every 10 minutes. It will
take you about 12 minutes to get to the NEC.

In the attachment you will find information on how to move around Birmingham and
timetables to arrive at the meeting place.

Best regards,

Ron

11
HOW TO WRITE EMAIL MESSAGES
Shaping your email messages
Even though email may have a reputation for speed and informality, you will want to
take time to compose your email messages carefully. Organization and style are just
as important for email messages as for any other type of written message. How
formal you make your message depends on both your audience and your purpose.

Make your subject line informative

Be sure to tell the reader what information to expect in the message. If you have a
question, put the word Question in the subject line. You may want to add even more
information by telling what the question is about. The word Question alerts the
receiver of the message that the email should be answered promptly. If you are
sending any kind of information, write down the proper words in the subject line to
help the reader identify the topic, for example, Report of July 10 Meeting on
Relocation of Almazora Plant, or New Insurance Provides Additional Benefit.

Personalise your email message

Adding a greeting makes your email message more personal. Naturally, whether you
use a formal greeting (Dear Mr. Ingerson) or a more casual one (Hi Tom!) depends
on your audience and your purpose.
Your closing and signature also personalise your email message. In most cases,
use simple closings, such as Thanks or Regards, rather than more traditional business
closings such as Yours Sincerely…. For your signature, you can simply type your
name on a separate line. Always sign your email messages, writing your name or
adding an electronic signature. A reader may not take a message seriously if it is not
signed. Your message may be as brief as Enclosed you will find the technical
information you requested, but the message should still contain a greeting and your
signature.

Double check the content and style of the email message

The way you write the message is extremely important. The fact that you are writing
these messages (and not expressing them orally) demands that you write concisely
and correctly. What you write in these messages reveals your writing skills but also
the formality of the documents you submit can prove your competence in writing.

12
 Before you click the SEND button, be sure that you edit/revise your message.

Use of email abbreviations in moderation

Shortening phrases and words can save space. Abbreviations are mainly used in
personal emails rather than in business. Use them only if you are sure the reader will
understand them.
ASAP As soon as possible
B4 Before
BCNU Be seeing you
BTW By the way
FYI For your information
HTH Hope this helps
IMHO In my humble opinion
JIC Just in case
TIA Thanks in advance

Emoticons (emojis or smileys for some people)

Pictorial representations used to lighten the mood and add emotion to email
messages (or other current means of digital communication). In business email
messages, it is quite controversial their use. The main recommendation is being
cautious. They can be used when we communicate with close colleagues, but we
should avoid them in case of doubt, in formal messages, and in most of our business
messages.

Activity 5. Answer the following questions.

a. What kind of document is an email, formal or informal?
______________________________________________________________________
______________________________________________________________________
b. As the email message is a quick system of communication, do you need to pay
attention to the way you write it?
______________________________________________________________________
______________________________________________________________________

13
c. Which are the two main aspects to consider when deciding how formal an email
should be?
______________________________________________________________________
______________________________________________________________________
d. What is important about the subject line?
______________________________________________________________________
______________________________________________________________________
e. How should you start and finish your email messages?
______________________________________________________________________
______________________________________________________________________

Activity 6. In the texts about what is an email and how to write email message,
find out words that match the following definitions.
a. Considered carefully, conscientiously _____________________
b. Standard, generally accepted _____________________
c. Carried out without delay, quickly ___________________
d. Included, attached, inserted into the same message ___________________
e. Using as few words as possible __________________
f. Send a document, propose ___________________
g. Careful, thoughtful ____________________

14
Activity 7. Fill in the gaps of the following email.

Send Cut Copy Paste Undo Attach

_______(1) [email protected]
_______(2) [email protected]
Subject: Confirmation visit to Spain

CC:

BCC:

Attachment:
-
Arial 10 N K S
---------- ------- ------- ----------
-------- ---------- ---------- ----------
------- ------- ------- ----------

Dear Norman,

This is just to __________ (3) you that I have __________ (4) 3 single rooms for
Tuesday 22nd and Wednesday 23rd June at the hotel Startlight, as you suggested.

The __________ (5) confirmed was 60 euros per room, and they also know you will
arrive late at the hotel. The reservation is under the name DüsselTiles Ltd.

As for the visits to the factories, I can confirm all of them, so that we will have a lot of
work to do when you come.

Remember that I __________ (6) to receive the details of your arrival __________ (7) at
Valencia airport so that I can __________ (8) you up and __________ (9) you to the
hotel.

Please confirm you __________ (10) with all this ASAP.

Best regards,

Rodrigo Yugo.

15
 TYPES OF BUSINESS LETTERS ACCORDING TO THEIR PURPOSE
The inquiry (or request) letter: it is used to ask for information. It is usually
followed by a reply including the information required.
The order letter: it is used to order goods or services. It is usually followed by a
reply confirming the order.
The claim letter: it is used when there has been a problem with the commercial
transaction, such as a delay in receiving the goods or services, a mistake, or
damage in the goods delivered.
The application letter: this is the letter used when somebody applied for a job.
There are many other types of business letters adjusted to the varied situations a
company may have to deal with. We will only see the inquiry and application types,
but you can find more examples on the Internet.

Activity 8. Say which type of business letter you would write in the following
situations.
a. Your company has run out of ink, one of the components of your product.
________________________
b. You have seen a job in a newspaper advertisement that suits your qualifications.
________________________
c. You have seen MYERS catalogue of bicycles and you may be interested in some of
their products, but you need to know more about them. ______________________
d. RUBBER last delivery of goods has arrived two weeks later than agreed and
only half of the units have been received. ________________________

16
INQUIRY LETTER
As the title indicates, the purpose of this letter is to obtain information from the
reader. If the reader is expecting the letter and it is not the first one you write to this
company, you do not need to be so polite and you can go straight to the point. For
example, a sentence such as the next one sent by the usual means of communication
(email, fax, or letter) would be enough:
Could you please send me your new catalogue of key rings?

The company knows who you are, what you may need and where they have to
send the information.
If the reader is not expecting your letter, then it is more difficult, since this is
your first contact with the company. In this case, you should try to follow the
following steps:
1. Say where you heard about this company (advertisement, other people or
companies, etc.)
2. Give some general information about your business.
3. State your reason for writing.
4. Ask the other company to do something (e.g. send their catalogue).
5. Close the letter.
6. Add a formal ending.

The following example follows these steps:

17
 Rofstock Rd, Liverpool L13 7AC, U.K. Tel.: 051-687 9786 FAX: 051-9457689
email: [email protected] website: www.shelbooks.com

Your ref.:
BOOKS AND CO. Our ref.: JT / nb
56 High Street
Northtown CA7 8NV
U.K.

13 July 2021

Dear Sirs,
We recently attended the International Book Fair in London, and were very
impressed by the wide range and the high quality of your books. (1)

We have a chain of retail shops all over the country (2). At present we are
looking for new suppliers of travel and landscape books (3).

We would like to have more information about your books in these areas,
and on any specific type of travelling for leisure (3). Could you please send
us your current catalogue and price list? (4)

We look forward to hearing from you soon (5).

Yours faithfully, (6)

Jack Taylor
Jack Taylor
Purchases Manager

Activity 9. Match the sentences below with the steps presented above. Some steps
may be matched with more than one sentence.
a. We look forward to hearing from you.
b. Could you please send us your latest catalogue and price list?
c. Yours faithfully,

18
d. Before I make a decision to purchase the software, I need to be certain that it will
work properly on my computer.
e. We have seen your advertisement in this month’s “Art & Decoration”.
f. We are interested in importing your new range of office chairs.
g. We are a company working in the construction business.
h. For your convenience you can respond to us by email.
i. We would appreciate it if you would send us more information about your
basins.
j. We are interested in purchasing 1,000 units of wall sockets.

a._____ b._____ c._____ d._____ e._____

f._____ g._____ h._____ i._____ j._____

Activity 10. Complete the following letter.

Avda. Quevedo, 30
48013 Soria, España
email: [email protected]
web: www.solo lanasa.es

Blarney Woolen Mills Our ref.: AA/mn

21/22 Nassau Str.
Dublin 2
Ireland
15 September 2021
Dear Sirs,

We have ____________ (1) your advertisement _______ (2) this month’s ________
(3) of ‘Visitor’ magazine.

We are a retail company __________ (4) specialises _______ (5) woolen goods and
clothing. We have _____________(6) about the high quality _____ (7) Irish wool
and your _________ (8) seem to suit ________ (9) needs.

We would therefore _____________ (10) it if you ____________ (11) send us your

__________ (12) catalogues and price lists.

We look forward to __________ (13) from you.

Yours ____________ (14),

Angeles Albert
Director
19
Activity 11. Find out the suitable words or expressions in the previous letter for
the following definitions.
a. Public announcement with the objective of selling a product: a______________
b. Business that sells goods to the general public: r________ c__________
c. Products made of the soft hair of sheep or other animals: w________ g_____
d. Satisfy, meet the needs: s______ o______ n_______
e. Think about something that will happen in the future (usually with pleasure):
l______ f___________ t__

REPLY TO AN INQUIRY LETTER

When you receive an inquiry letter, answer the questions as clearly and as briefly
as possible. If you cannot answer the questions, explain the reasons and offer
alternatives.
A reply to an inquiry letter should follow the following steps:
1. Acknowledge the inquiry letter; that is, let the other company know that you
have received and read their previous letter.
2. State what action you or your company are taking.
3. Emphasize information you consider important (e.g. special discounts or
promotions)
4. Answer any specific questions the inquirer asked.
5. Suggest ways in which you could help the inquirer to make a decision to buy
(visit an office of the company, an exhibition at a fair, offer the visit of one of
your representatives for a demonstration, etc.).
6. Invite the inquirer to ask for further information.
7. Close the letter.
8. Add the appropriate ending.

The following letter replying to the previous example follows these steps:

20
 56 High Street, Northtown CA7 8NV, U.K.
Tel.: 051-342 0987 FAX: 051 342 2345
email: [email protected] web: www.booksandco.co.uk
Jack Taylor
Purchases Manager Your ref.: JT/ nb
SHELVES BOOKS Our ref.: JE/ gt
Rofstock Rd,
Liverpool L13 7AC
U.K.

27 July 2021

Dear Mr. Taylor,

Thank you for your letter of 13 July in which you asked about our range of
travel and landscape books. (1)

Enclosed you will find our catalogue and price list. (2) Notice that we offer a
special promotion discount of 10% on the net price for Europe and Africa
travel books. (3)

We are going to launch a new collection of books about gastronomy

travelling next Spring, which may also be very interesting for your
customers. (4)

If it is of interest for you, our representative can visit your company and
show you some samples of our books. (5)

If you would like any further information on this collection or on any other
of our products, please do not hesitate to contact us. (6)

We look forward to hearing from you soon. (7)

Yours sincerely, (8)

Janet Ernst
Sales Manager

Enc.: Catalogue and price list

21
Activity 12. Match the sentences below with the steps proposed above.
a. I am enclosing the admissions sheet you requested.
b. If you wish we can arrange for a demonstration.
c. We thank you for your letter of 3 April inquiring about our services.
d. If you would like any further information, please do not hesitate to contact us.
e. We are sending the samples you requested under separate cover.
f. Please note that we are offering a 12% trade discount on bulk orders.
g. Our prices include insurance and delivery.
h. You can find more information about our hotels in our web site www.newhotel.com

a._____ b._____ c._____ d._____

e._____ f._____ g._____ h._____

Activity 13. Write a reply to the letter in activity 10 using the following sentences
in the right place, and complete it with the missing information.
- We have pleasure in enclosing our latest brochures and price list.
- If you would like any further information, please do not hesitate to contact us.
- Thank you for your letter of 15 September inquiring about our woolen goods and
clothing.
- If you wish we can send a sample of some of our products.
- Please note that we offer a 10% discount on bulk orders.
- Our prices do not include insurance and delivery.
- Yours sincerely,

22
Possible Obligatory Communicative Situations

Communicative Situation 1
You are in charge of the purchasing of goods in MENENDEZ GOMEZ department
store. You have seen the following advertisement on crystal goods in the May issue of
Design and are interested in handmade crystal glasses and vases for the gifts section of
the store. Write the inquiry letter and its reply. You can either make up the information
you need or find it with a search tool on the Internet.

IRISH HANDCUT GLASS

LIMITED

Graiguenamanagh
Countyh Kilkenny
Ireland

Communicative Situation 2
You work in the exports department of MADERAS LAHOZ. You have to travel to
Dallas to visit some of the company customers. You have seen the advertisement below
in the last edition of Business Travel and would like to have more information about
this hotel. Write an inquiry letter and its reply. You can either make up the information
you need or find it with a search tool on the Internet.

23
 the best place to
stay in Dallas

1914 Commerce Street

Dallas 75201
United States of America

Phone n.: +1 (800) 4210011

Fax n.: +1 (800) 7471342

Optional Communicative Situations

Communicative Situation 3
As you have the email address of the English teacher of this subject, please write to
her/him an email, introducing yourself and explaining why you are writing this email.

Communicative Situation 4
You are thinking about your next holidays. Find some email addresses from a different
country where you would like to go and ask for any kind of information related to
accommodation, visits, attractions, and so on. Choose one address and one topic that
you would like to inquiry about (you can ask the help of your teacher in case you are
unsure). Then, work on the message you would like to write. Send it and wait for an
answer. When you get the answer, submit both messages (yours and the reply) to your
teacher as you agree, to check how the message exchange has occurred.

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