Ebook Comm 4Th Edition Verderber Test Bank Full Chapter PDF
Ebook Comm 4Th Edition Verderber Test Bank Full Chapter PDF
Ebook Comm 4Th Edition Verderber Test Bank Full Chapter PDF
3. _____ encourage those feeling emotional distress to talk about what happened and how they feel about it.
a. Positive face needs
b. Negative face needs
c. Buffers
d. Other-centered messages
ANSWER: d
4. In the context of comforting, _____ involves offering ideas, observations, information, or alternative explanations that
might help a relational partner understand a situation in a different light.
a. buffering face threats
b. reframing the situation
c. encouraging understanding
d. clarifying supportive intentions
ANSWER: b
5. In the context of comforting, _____ refers to presenting relevant suggestions that a person can use to resolve a situation.
a. buffering face threats
b. reframing the situation
c. giving advice
d. clarifying supportive intentions
ANSWER: c
6. The _____ describes the decision-making process one goes through as one chooses whether or not to disclose
confidential information about oneself (self-disclosure) or about others (other-disclosure).
a. differential privacy theory
b. privacy management theory
c. communication accommodation theory
d. uncertainty reduction theory
ANSWER: b
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7. Riya and Max go to the same college and are in a relationship. Max is very particular that the relationship is based on
mutual trust. In this scenario, which of the following actions is most likely to damage their relationship?
a. If Riya discloses her personal information to Max
b. If Riya discloses Alex’s personal information to others without his permission
c. If Riya withholds Max’s personal information
d. If Riya discloses Max’s personal information to others with his permission
ANSWER: b
8. Abe tells Madison, "I feel hurt when you stop talking to me." In this scenario, Abe is ____.
a. being aggressive
b. describing his feelings
c. protecting his feelings
d. buffering his words
ANSWER: b
9. In the context of providing personal feedback in relationships, which of the following statements is true of praising a
person?
a. It involves offering insincere compliments to a person.
b. It reinforces a positive behavior in a person.
c. It is offered primarily to please a person.
d. It has the same characteristics as flattery.
ANSWER: b
11. Stacey is married to Collins. Stacey is an outspoken person who shares details about everything that happens during
the day with her husband. In return, she expects Collins to reciprocate her openness. But Collins tends to keep things to
himself and does not want to share much with Stacey. In this scenario, which of the following direct strategies should
Collins adopt to maintain his privacy?
a. He can practice ambiguity.
b. He can change the subject as a sign that he does not want to disclose the information.
c. He can effectively mask his emotions instead of sharing information.
d. He can establish his personal boundary.
ANSWER: d
12. A(n) _____ is completely submitting to another’s demands while concealing one’s own desires and expectations.
a. passive communication style
b. aggressive communication style
c. passive-aggressive communication style
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13. A(n) _____ is directly attacking others’ self-concept and/or expressing personal hostility toward others to inflict
psychological pain.
a. aggressive communication style
b. passive communication style
c. passive-aggressive communication style
d. assertive communication style
ANSWER: a
14. Smith keeps complaining that Amy, his roommate, is disorganized and leaves her belongings strewn across the room.
One day, Amy finds a milk bottle on the floor and yells at Smith. In this scenario, Amy is using a(n) _____.
a. passive communication style
b. aggressive communication style
c. passive-aggressive communication style
d. assertive communication style
ANSWER: b
17. As a response to his son’s request to be driven to his friend’s place, William replies, “I know you want to go to your
friend’s house today. I assume you need to relax before your exam, but I do not feel comfortable because you might be
disturbing your friend on the day before the exam. May be we could all hang out together after your exam is over.” In this
case, William’s assertive message is lacking _____.
a. firmness
b. feeling
c. consequence
d. intention
ANSWER: c
19. Passive or passive-aggressive communication styles are usually embraced by women from:
a. cultures that do not prioritize accord and harmony.
b. cultures where direct communication is preferred.
c. cultures that embrace feminine gender norms.
d. cultures with an individualistic tradition.
ANSWER: c
20. Which of the following statements is true of males who embrace masculine gender norms?
a. They tend to use an aggressive communication style.
b. They tend to use a passive-aggressive communication style.
c. They tend to use a passive communication style.
d. They tend to use an assertive communication style.
ANSWER: a
22. In the context of conflict management styles, which of the following is a similarity between the avoiding and
competing styles?
a. Both the styles are characterized as uncooperative approaches.
b. Neither of the styles deal with interpersonal conflicts.
c. Both the styles are adopted when a relationship is important to a person.
d. Both the styles are characterized as a win-win approach.
ANSWER: a
23. Comforting benefits the person being comforted but not the person who is doing the comforting.
a. True
b. False
ANSWER: False
25. When a person habitually uses the passive communication style, it might damage the person’s relationship with his or
her partner.
a. True
b. False
ANSWER: True
29. List the types of communication styles. Discuss passive and passive-aggressive communication styles.
ANSWER: Two people in a mutually satisfying, intimate relationship have different needs, desires, and expectations.
How they choose to express them to their partner will affect the relationship’s communication climate. There
are four communication styles that affect the climate of a relationship. They are the passive communication
style, the aggressive communication style, the passive-aggressive communication style, and the assertive
communication style.
A passive communication style is submitting to another’s demands while concealing one’s own desires and
expectations. When a passive approach is chosen, a person values the relationship with the other person more
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31. _________ is the perception people want others to have of their worth.
A. Symbol
B. Face
C. Image
D. Charisma
ANSWER: Face
32. _________ is describing the specific positive behavior and its effect on others.
A. Praise
B. Flattery
C. Sycophancy
D. Fawn
ANSWER: Praise
34. _________ occurs when each partner in a relationship gives up part of what they desire to satisfy part of what their
partner wants.
A. Competing
B. Compromising
C. Avoiding
D. Accommodating
ANSWER: Compromising
Language: English
The boarder left off whittling the end of a pencil and began to
make himself comfortable.
Mrs. Sweeny continued:
“About that time Danny had had a fallin’ out with a feller named
‘Mike the Wop’ that was workin’ at one of them race-track books. My
husban’ wouldn’t stand for somethin’ he done, and told him so. They
quarreled somethin’ outrag’ous; but afterward they made it up.
Danny brought him out to dinner, and we treated him real stylish, like
he was in the legislature and willin’ to be bought on the racin’
question. But that there Mike wasn’t no kind of a man. He had a low,
backbitin’ disposition—he said he had Sicilian blood in him, and I
believe it. Them Sicilians is great on that revenge thing, mister.”
The Boarder nodded.
“And,” his landlady went on, “I didn’t trust him; and afterward I told
Danny to watch him like he was a tack on a dark floor. I remember
that time at dinner that the telephone was talked about—somethin’
brought it out—and our party line got a hearin’. And Mike, bein’ one
of them fellers that alwus likes to pan out wimmin for bein’ mutts and
havin’ no principles, says he bet I listened on the line.
“‘Well,’ I says, ‘bein’ that I’m honust by nature,’ I says, ‘I’ll say this
much: If I happen to take down the receiver and the line’s busy,’ I
says, ‘mebbe I don’t put the thing right back up on the hook,’ I says.
“Mike laughs.
“‘Haw-haw-haw!’ he says, ‘you’re like all the rest of ’em, Mis’
Sweeny,’ he says. ‘Wimmin would listen on a telephone line, if what
they heard was that their own house was burnin’ down,’ he says.
‘They’d stick till the folks got through talkin’ and then take a chance
at gettin’ out alive,’ he says.
“Well, I didn’t have no argument with him, seein’ that he’s nothin’
but a rowdy. And then the talk turns to who’s on the line with us. You
know how them things will come off. You bring up somethin’ to talk
about and tell all you know about it, and then begin to lie. We told
Mike that a Presbyterian minister was the L party; and a clairvoyant
was the X party, and a feller named Doyle, that run a corner saloon
over on Amsterdam Av-noo, was the R party, and we was the J party.
I knew, for I’d called up the information operator from downtown and
asked. Mebbe I was buttin’ in, but I just had to know. At first I was
goin’ to kick about havin’ a saloon on our line, but the phone wasn’t
there; it was at the man’s house. Of course all this patter didn’t mean
nothin’ much to Mike at the time. It was just somethin’ that comes off
between ladies and gent’m’n. But wait! I seen the time when I wished
we’d never said a word about who was on our line. All the trouble
come from that.”
The Boarder was showing considerable interest.
“I don’t see how⸺” he began.
But Mrs. Sweeny had the floor, and reminded him of it.
“Sometimes,” she declared, “you don’t seem like you had sense.
Ain’t I doin’ my best to tell you how?”
He subsided, and she went on:
“That evenin’ when Mike left, Danny walked to the corner saloon
with him and interduced him to the proprietor, Doyle. This here Doyle
was crazy about the horses, and had more respect for Danny, who
was a bookmaker, than for the man that made the subway. Danny
didn’t stay, though, but come home right away. He wasn’t one of
them stay-out-all-nights, except when there was somethin’ special to
celebrate, like makin’ a big winnin’ at the track. When he come in, he
says to me:
“‘Belle,’ he says, ‘Mike ain’t such a bad feller.’
“‘There’s worse,’ I says, ‘but they’re in jail. Take it from me, Danny,
the Wop is the kind that’ll meet you with a glad face and then forget
that he ever looked pleasant—he’s a smile-that-won’t-stay-on feller,’
I says. ‘I like him much,’ I says; ‘about as much as you’d like doin’
the housework,’ I says.
“You see, mister, a woman’s got a’ instinct that’s wound up all the
time and rings up people and things like a cash register.”
The Boarder was moved to comment.
“Woman’s intuition is a strange thing,” he said.
“I bet on mine,” she assured him, “and I don’t have to walk home
much, as you might say. And when it told me the Wop’s number—
which was 00—I was sure that the right record was playin’. I tried to
make Danny listen to it, but he was goin’ to sleep in his chair and
wanted peace. So we let the thing drop.
“One mornin’ not long after that our telephone rung, and some
party ast for Mr. Doyle.
“‘You’re in the wrong pew,’ I says.
“‘Ain’t this the R party?’ says the feller talkin’, and his voice
sounded familiar.
“‘No,’ I says, ‘this is the J party.’
“I heard him laughin’.”
“‘Hello, Mrs. Sweeny,’ he says, ‘rubberin’ in on the line again? This
is Mike talkin’.’
“‘No,’ I says, gettin’ mad. ‘I ain’t rubberin’ in on the line. Our bell
rung,’ I says, ‘and a lady’s got a puffec’ right to answer her telephone
if the bell rings,’ I says.
“He laughs again.
“‘Correct,’ he says; ‘go to the head of the class.’ Then he told me
he didn’t mean nothin’ and for me not to go away mad. But I hung
up, and throwed a salt cellar across the room, I was so put out.
“After a while, though, the thing got to easin’ up on my chest, and I
begun to wonder what the Wop’s business with Mr. Doyle was. I
knew that Doyle was makin’ considerable money out of his place; so,
puttin’ two and two together, it looked to me that mebbe the Wop
was after it. Now, mister, we’ve brought up at the place where there’s
a curious woman to deal with—and somethin’ usually happens when
one of them persons is turned loose, don’t it?”
“I believe so,” laughed the Boarder.
“You better had,” she told him. “Oh, don’t they know human
nature, though!”
“Who?” inquired he, not knowing where he stood.
“Them gamblers,” she replied. “They know it better than a s’ciety
woman thinks she knows bridge. Well, let me go on with my story.
The next day, about the same time in the mornin’, our phone rings
again, and it is another case of wrong number and another case of
Mike. After we’d rung off, I gets to thinkin’ again: ‘What does he want
with Doyle?’ And the next minute I’ve got the receiver down, and
there I am, a peeping Tomerino, waitin’ for what’s comin’ off. I didn’t
stay in suspense. Right off I heard Mr. Doyle sayin’:
“‘Hello!’ And then come Mike’s voice. They was talkin’ about a
winner that was bein’ held for a killin’. Mr. Doyle was to play it on
Mike’s tip.
“‘I ain’t quite sure yet,’ says Mike. ‘They’re keepin’ that horse
covered up; but I’ll give you the info in time. You’ll know in two or
three days. Then get on, and get on hard.’
“Mr. Doyle was for it, mister. And mebbe you think I ain’t the
curious little girl about that time! What horse was goin’ to come
through? If I could find out and tell Danny, we’d have a fine, soft
place to cut loose in, after the horse had got home ahead of ’em all.
The thing got me all excited. I couldn’t hardly wait till the next day, for
I meant to listen in again—that telephone had took all my morals
away from me, and I just didn’t care what happened, as long as I got
that information. I didn’t even excuse myself on the grounds that I
was doin’ a’ underhanded thing for the husban’ I loved—and at that, I
figgered on gettin’ a swell dress out of the killin’. This money thing,
mister, is somethin’ that’s awful quick and sure in givin’ wimmin a
crool attack of bein’ wicked. Ain’t it?”
The Boarder thought so.
“Well,” Mrs. Sweeny went on, “it took me out of the Sunday-school
class right away. And to make the temptation all the stronger, Mike
the Wop alwus seemed to get our number b’fore he got what he
wanted. You’d ought to of heard him pan out the service! He was
real worked up about them girls makin’ so many mistakes. But I
didn’t care. When the bell rung, I knew that them two men was goin’
to talk, so I got right on the job. And I stuck like garlic smell on a’ I-
talian. I got crazy to know the name of that horse; and you can know
how anxious I was, when I tell you that I almost cut out bein’
company for Mrs. ‘Big Joe’ Goss⸺”
“Er⸺” the Boarder began.
“She was a sick lady I was sittin’ up with afternoons,” Mrs.
Sweeny hastened to explain. “And there’s more telephone stuff to
her side of the story. But just you wait. It’ll all come out in time. Mrs.
Big Joe was the wife of a pool-room keeper that me and Danny
knowed real well, and her bein’ all in with neuritis, I was puttin’ out a
helpin’ hand and gnawin’ on the rag all afternoon, so’s she wouldn’t
have a relapse thinkin’ how Big Joe abused her. I’d been doin’ it
about ten days; and lately I’d of gave my right mitt to stick around
and listen to what might come over the telephone. Gee! but I was
anxious to get the name of that horse, mister! It was real deep
anxiety, the kind that makes you forget hatin’ people.”
“I think I can appreciate your position,” the Boarder assured her
with sympathy.
“You don’t have to be a bettin’ man to do it,” she said. “If you’ve
ever walked down street in a new suit, without no umbrella, and
you’re dead sure it’s goin’ to rain, and it don’t,-then you have went
through somethin’ like I did about that horse. But things have a habit
of comin’ to ends, and this here pony business wasn’t any exception.
A day or two later, it all come out. My bell had rung, as usual, and
when me and the Wop had quit roastin’ the telephone company to
each other, I. hung up and waited long enough for Mike to get his
number. Then I kicks in. Mr. Doyle took down his receiver at just
about the time I did—say, I had the thing timed to a second—for I
heard him say:
“‘Hello!’
“Mike says ‘Hello!’ too. Then he went on;
“‘Doyle,’ he says, ‘I’ve got it. They’re goin’ to pull it in the fourth
race to-morruh,’ he says.
“‘What is it?’ says Doyle.
“‘Whirlwind, Junior,’ says Mike, ‘and go to it, Doyle, like it was
beefsteak and mushrooms,’ he says, ‘and you hadn’t et in a week.
It’s the best thing that’s happened since Doc Cook discovered easy
money,’ he says. ‘And don’t let this info get away. There’s twenty to
one, if you get on early, and half that, anyway,’ he says.
“Mr. Doyle didn’t take a second to answer.
“‘You’re on,’ he says, ‘and I’ll carry fifty for you.’
“‘Fifty?’ says the Wop, in a voice that might mean anything.
“‘I mean a hundred,’ says Doyle. And then they babbled along for
five minutes about the horse, and the best pool room to put up the
money in, and such a line of stuff. Doyle never went to the track,
b’cause if he did he couldn’t help bettin’ on every race, and that
alwus busted him.”
Mrs. Sweeny paused a moment, a bit out of breath.
“I can’t help rememberin’,” she continued, “how fine I felt when I’d
got that tip away from them men. I couldn’t wait till Danny come
home that night. Once or twice I thought of tryin’ to locate him in
some of them Broadway bootleggeries, but I stopped to think that
mebbe some one else might be in on the line—some telephone girl
—and spread the Whirlwind, Junior, stuff. You see, mister, when
you’re bad yourself, you find yourself believin’ that everybody else is
a crook, too. It’s caused by what you tell me is the sighological
moment⸺”
“No,” interrupted the Boarder, “it is a psychic phenomena—a brain
condition⸺”
“Put that in storage,” Mrs. Sweeny indignantly cut in. “Don’t you
s’pose I know what I’m talkin’ about? Sighological moment is good
enough for me. I heard Mrs. ‘Gold Dollar’ Cohen say that a few
evenin’s ago, and she ain’t got nothin’ on me. If she can use them
there words, I guess Belle Sweeny can. They don’t cost nothin’ and
⸺”
The Boarder smiled.
“I meant no offense,” he said. “Won’t you please go on with the
story?”
Mollified, the good lady gave her upturned nose the “going down”
signal, and sailed forthwith into her yarn.
“I guess mebbe I’d been there a’ hour, when the phone, that was
set on a stand by her bed, begun to ring.
“‘I wisht,’ she says, all nervous, ‘I wisht, Belle, that some one
would kick this thing in the eye for me. It like to drives me bugs,’ she
says, puttin’ the receiver to her ear. I was siftin' close b’side her, and
when she says ‘Hello!’ I could hear the voice at the other end real
plain.
“‘Is Joe there?’ it says. And you can just guess that I set up and
took notice. That there voice belonged to Mike the Wop, and I seen,
just as clear as anything, that Big Joe was in on the deal, too.
Somethin’ told me he was. Mrs. Big Joe said her husban’ wasn’t
nowhere around. He was down at his pool room, she was sure.
“‘No,’ says Mike, ‘he ain’t there. I called up. Say, Mrs. Goss,’ he
says, ‘I wisht I knew where to find him.’
“‘What you want with him?’ she says.
“‘There’s a bad tip loose,’ he says, ‘on Whirlwind, Junior,’ he says,
‘and I don’t want Joe to fall for it,’ he says. ‘Nobody’s supposed to
play it,’ he says, ‘but Sweeny. It’s a plant,’ he says.
“Mrs. Big Joe looks up at me, and I’m bendin’ down close to the
receiver that was against her ear. She pulled it away a little bit, so I
could hear better. ‘This here’s too good to be true,’ she says,
forgettin’ that anything was the matter of her. Then to Mike:
“‘What’s this you’re sayin’?’
“‘Sweeny’s goin’ to get his this afternoon,’ Mike tells her, ‘and I
guess him and his rubberneckin’ wife is goin’ to have somethin’ to
study about to-night,’ he says. Then we heard him laugh. ‘Ha-ha-ha!’
he says, ‘I bet they have their telephone tore out by the roots,’ he
says. ‘And I bet she never rubbers again, as long as she lives.’
“Mrs. Big Joe gets awful anxious at that. ‘What you drivin’ at,
Mike?’ she says.
“‘You’ll hear later on,’ he says. ‘I’m showin’ Dan Sweeny that he
can’t make a monkey of me and get away with it,’ he says. ‘And I’m
flatterin’ myself today that I’m clever enough to walk home alone,
anyway. So Joe ain’t there? Well, I got to hunt him up. If you should
happen to get him on the phone, tell him I said not to play that
Whirlwind thing. It’s goin’ all up and down the line, and how it got
loose I don’t know. Tell him, if you find him. Good-by.’ And Mike hung
up b’fore we could get any more out of him.
“Mrs. Big Joe was so interested that she couldn’t hardly stay in
bed.
“‘Tell me, Belle,’ she says, ‘what all this here funny business
means,’ she says.
“I just set there and bowed my poor, whirlin’ head in my hands.
For I seen it all now. The Wop had been nursin’ his grudge against
Danny, and he had played a slick hand. He’d been callin’ up our
number right along, figgerin’ that I’d rubber in and hear what was
goin’ on. I s’pose he kept at it so long to be sure that I’d get the
phony tip. He’d prob’ly been listenin’ for that little click you hear when
somebody takes down another receiver on a party-line wire, and
he’d found out when I was listenin’ that way, takin’ a chance, like all
them gamblers does, that it was me, and not somebody else. And
right now he was havin’ his little giggle and warnin’ his good fr’en’s
off the information.
“It sure had me goin’, mister, and for a while I was so flustered
that I couldn’t get my head workin’ even good enough to tell Mrs. Big
Joe what had happened. Wasn’t it a’ awful thing, mister, me gettin’
my husban’ in wrong, through my sneakin’ ways?”
“I suppose you felt decidedly unpleasant,” the Boarder said. “But
what of Doyle? Was he being slaughtered, too?”
“It looked like this to me,” Mrs. Sweeny told him. “What do you
think the Wop cared about Mr. Doyle? Nothin’. He wasn’t no fr’en’ of
the Wop’s—just a’ acquaintance—a fr’en’ of a man that the sneakin’,
lyin’ Sicilian didn’t like, anyway. Doyle was only a tool, that’s all.
Nobody cared what happened to him.”
“I see,” said the Boarder.
“Well,” she resumed, “I fin’ly got settled down enough to tell Mrs.
Big Joe the whole story. I didn’t hide a bit of it. But she didn’t have a
word to say against me.
“‘I’d of did the same,’ she said. ‘A lady has got a puffec’ right to
listen if she wants to. What do we have party lines for, if they ain’t to
listen at, when a pusson ain’t got nothing else to do?’ she says. And
I thought it was real lovely in her. Some folks is too narrow-minded to
take her kind of a view of things.
“But she was full of the idee that we ought to find Danny and
make him run away from that Whirlwind stuff. For the life of me, I
didn’t know where to telephone to, for sometimes Danny left his
pardner run the book and stayed in town, even when he was bettin’.
And them times he was usually in a hotel room, playin’ poker and
such a line of work.
“‘Be-lieve me,’ I said to Mrs. Big Joe, ‘I’m clean up in the air,’ I
says, ‘for I don’t know where to look for him.’
“But she wanted to do somethin’.
“‘Belle,’ she says, ‘call up all the live dives along Broadway, close
to Forty-second Street,’ she says, ‘and if he ain’t in one of ’em, we’ll
get the track. Now begin.’ She takes the book from the table and
hands it to me.
“For a while, it seemed as if the type just danced around, but soon
I was able to read, and then I begun to call up numbers. My only
hope was that, as Whirlwind, Junior, wasn’t to start till the fourth
race, Danny might fool around with some of his pals till late, and then
ride out to the track in a’ automobile. When I got that far in my
reasonin’, I kept repeatin’ that word, ‘automobile, automobile,
automobile.’ It struck me like a hunch, but it was several minutes
before I knew what it meant. After that, I didn’t telephone no more
places. I rung up Mrs. Gold Dollar Cohen.
“‘Say,’ I says, ‘somethin’ turrible has happened,’ I says, ‘and I
must get to Danny,’ I says, ‘b’fore the fourth race. And will you lend
me your car for a fast ride, and your choofer?' I says. Follerin’ which,
I told her of the mean trick that the Wop had pulled on me and
Danny. Mrs. Gold Dollar spoke right up, as soon as she seen what
was happenin’.
“‘Belle,’ she says, ‘you can have the French car,’ she says, ‘and,
what’s more, I’ll go along. Where are you now?’
“‘At Mrs. Big Joe’s,’ I says.
“‘Then,’ she says, ‘get trimmed up, Belle,’ she says, ‘b’cause it
won’t be more’n ten minutes till I’m yellin’ my head off out in front of
that there place for you,’ she says. Then we hangs up, and I’m the
busy party for a while, gettin’ fixed for the trip. Oncet I says to Mrs.
Big Joe that I’d ought to stick around and take care of her, but she let
out a awful holler at that.
“‘There is big things to be did this day,’ says she, ‘and I’m sure I’m
able to take care of myself,’ she says, ‘for there’s the nurse to bawl
out,’ she says, ‘when I want somethin’ to do. And, anyway, I want
Mike the Wop to understand that ladies has a puffec’ right to listen at
a telephone. I do it myself,’ she says, ‘and I ain’t goin’ to stand for no
call down from no cheap Sicilian,’ she says. ‘Our husban’s ought to
beat him up.’
“‘Ain’t that the truth!’ I says, real emphatically. And then I was on
my way, hopefuller than I’d been since the Wop showed us his hand.