Your guide to reading your electricity bill

Your bill includes a lot of information about your electricity charges and 1 Handy contact information
usage. Our bill guide helps you understand your bill and may help with Here you’ll find information on the best ways
monitoring the amount of electricity your household uses. to get in contact with us.
We’ve also included the phone number to call
for street light and power failures. This phone
number will vary depending on your local
Electricity account 1 distribution company. They own the poles,
wires and meters that deliver the electricity to
your home and are best equipped to help you
with this type of enquiry.

Enquiries 133 466

Street Light or 2 Your account information

Power Failure (24 Hrs) 131 799
Your Distributor Your customer number links all your
EnergyAustralia accounts together.
Internet energyaustralia.com.au
Your account number is a unique identifier for
Sam Sample
Sample Rd your electricity account. This is the number to
SAMPLEVILLE VIC 9999 quote when you contact us or when you
Due
3 Due date make a payment via the phone.
165 Julan20162017
The service address is where your
Customer number 2222 222 222 Total amount electricity meter is located.
Account number 3333 333 333 Total amount
2 Service address Sample Rd SAMPLEVILLE VIC 9999
if ifpaidpaidafterafterdueduedatedate

$$214316.18.16
Tax invoice Issue date 27 Jun 2016
Total amount
3 What to pay and when
4 This account is based on an estimated meter reading withTotaldiscountamountifpaid by

with discounte dateifpaid by The due date is the date by which your
Electricity account summary 24 March 2016 to 25 Jun 2016
due date account must be paid.
Plan Flexi Saver $$207.89248.41
Opening balance $169.00
Payment received thank you $163.93Cr The total amount due is the
17 Apr 2016 BPay $163.93Cr
Adjustments amount payable (including GST).
3% Discount on Usage for Paying Your Last Bill by the due date (inc. GST $0.46Cr) $5.07Cr
This amount includes any
payments made towards your
account or balances that have been
carried forward from
Balance carried forward $0.00
Current charges (inc. GST $23.43 - see over for details) $214.18
your previous bill.
Total amount due (inc. GST $22.97) $214.18
3% discount on usage if you pay this bill by the due date $6.29Cr Any discounts that apply to your plan are
Total amount due with discount $207.89 calculated and deducted from your bill.
An *indicates a GST applicable supply. Please refer to all pages of this invoice. Discounts may apply to your electricity
Please note that the total Service Charges may include non-GST applicable items.

Discounts - Your total Electricity rewards and discounts received since

charges or when you pay on time.* To
September, 2014 are $37.42 Cr (including GST). find out more about your plan discounts,
go to energyaustralia.com.au/plans

If you pay your bill by direct debit then

your payment will be debited from your
nominated bank account on the due date
A better way to manage your energy or as per the arrangements of your direct
debit payment plan.
accounts with MyAccount
To light the way • Set up direct debit, regular pay or eBilling

we’re striving
• Monitor and control your usage
• View and pay your bills or update your account details
4 Estimated bill
for a better way visit energyaustralia.com.au/myaccount If we can’t access your electricity meter to
Register and take control,
obtain an actual meter read then we’ll have
to use estimated reads to calculate your bill.
If we do this, the front page of your bill will
state that your bill has been estimated.

To watch a short video on how you can help

provide access to your meter, please go to
energyaustralia.com.au/meter-readings
*Please note that any pay on time discounts are only applied to your account if you pay your bill by the due date.
Your pay on time discount will appear in the ‘Adjustments’ sections on the front page of your next bill.
 i Contact information Interpreter Service 1300 622 172 Moving? 133 466
Contact Hours
For all your enquiries, our customer service hours are:
Contact us at least 3 business days before moving so we can
finalise your account and organise electricity and gas supply to
Monday to Friday: 8.00am to 6.30pm AEST
Calling from overseas? Phone +61 3 9422 2968
your new address. Please have your new meter numbers
handy, these are located on the front of your meter. You’ll be 6 What period your bill covers
Payment Arrangements 133 466 glad we moved with you. Just call 133 466.
Please contact our Customer Service Advisers to discuss
payment assistance and concessions including,
Hearing Impaired Service
Telephone Typing (TTY) service is available for the cost of a local call.
Written Enquiries Here you’ll find the number of days covered
State Government Concession
Extended Time to Pay
General Enquiries 1300 368 536. Network Faults 1800 305 043. Please direct all correspondence
EnergyAustralia Locked Bag 14060 Melbourne
to:
in your bill.
Life support City Mail Centre, 8001 or fax 10 1300 363 398
Utility Relief Grant Scheme
Regular Pay Instalment Plan To register life support on your account of for further
If you do not wish to receive information about
Energy Australia’s other products and services
information about life support please call us on 133 466.
7 How we calculate your bill
please call us on 1800 624 426
Your tariff relates to the type of meter at
Electricity payment options your premises. This determines the plans or
If your bill has been delayed, you are entitled to an extended amount of time to pay.
Direct Debit
products available and the rates at which
*12345678901234567
Billpay Code: 3248 Due date 16 Jul 2016 you are charged for your electricity usage.
Call 133 466 Ref: 1234 5678 9112 34
Total amount $214.18
Mail Pay in person at any post office,
Different meters show usage information
5 Please post this payslip
phone 13 18 16 or go to
postbillpay.com.au
if paid after due date
differently. For more information on meter
with your cheque payable to:
EnergyAustralia, GPO BOX 4491,
Total amount with $207.89
Melbourne, Victoria 3001 Biller Code: 97410
Ref: 1234 5678 9112 35
types and how they record information, go to
Phone BPAY® - Make this payment via
Internet
energyaustralia.com.au/your-meter
Call 1300 363 644 to pay by or phone banking.
MasterCard, Visa or American Express BPAY View® - Receive, view and pay this
bill using internet banking.
for payment amounts up to $10,000. BPAY View Registration No - 1234567891234
discount if paid by the due date The total usage measures in kilowatts per
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
* Merchant service fee may apply to credit card payments: MasterCard or Visa - 0.36%; American hour (KWh) how much electricity you’ve used
Express - 1.5% Fee is calculated on the total payment amount. Office use only
*A fee of $1.91 may apply if you pay your bill in person.
Trancode User code
831 0000000
Payment reference
12345678911234
between your last bill and your current bill.
Any fees applied will be shown on your next bill and are GST inclusive. Some exemptions apply.

Your charge or rate is how much you pay for

each KWh used.

The supply charge is the cost per day that

is charged for providing you with electricity
5 Easy ways to pay your bill (including the maintenance of poles and
The payment options section lists the range of at Australia Post. To find out more about our wires).
convenient ways you can pay your bill. payment fees and how to avoid them, go to
energyaustralia.com.au/payment-options If you have a qualifying solar panel system,
Some payment fees may apply if you pay with
the solar feed-in tariff is the amount paid for
your credit card or over the counter electricity fed back into the electricity grid.
The next meter read section shows you
when your next meter reading is
Your electricity usage and service calculation scheduled to take place.
6
If you’re eligible, we apply government
concessions to your account. For more
information on concessions, go to
energyaustralia.com.au/concessions-rebates
Account number 3333 333 333 Billing period 24 March 2016 to 25 June 2016

8 Final bill
NMI 4444 444 444 Service address Sample Road, Sampleville, Vic 9999

Tariff Meter Bill Current Previous Total Charge/ $ Ex GST $ Inc GST
Flexi Saver number days reading reading Usage Rate
This shows that this is your last bill for this
Flexi Saver Generated Peak 1111111 94 896 843 53.00 KWH
7 Flexi Saver Generated Off Peak 1111111 94 298 285 13.00 KWH account at this address. You will receive a
Flexi Saver Peak
Flexi Saver Off Peak
1111111
1111111
94
94
5857
4643
5331
4230
526.00 KWH
413.00 KWH
final bill from us if you have closed your
Details account, moved to another address or are no
longer an EnergyAustralia customer.
8
Final Bill - 24/03/2016 - 25/06/2016 - 94 Days
Energy Charges
* Flexi Saver Peak Consumption (7.96970 kWh/day)^ 526.500 kWh $0.285 per kWh $149.91
* Flexi Saver Off Peak Consumption (4.3962 kWh/day)^ 413.00 $0.145 per kWh $59.89
* Flexi SaverSupply Charge 94 days $0.89 per day $83.66 Electricity usage and
9 greenhouse gas emissions
24/03/2016 - 31/03/2016 - 8 Days
VIC Premium Solar Feed-in Tariff (0.70213 kWh/day)^ -5.617 kWh $0.60 per kWh $3.37Cr
01/034/2016 - 25/06/2016 - 86 Days
VIC Premium Solar Feed-in Tariff (0.70213 kWh/day)^ -60.383 kWh $0.60 per kWh $36.23Cr
EnergyAustralia Solar Buy Back Rate (0.70213 kWh/day)^
* Off Peak Concession
-60.383 kWh $0.60 per kWh $3.96Cr
$7.79Cr
In this section, you’ll find your average daily
* Annual Electricity Concession $51.36Cr electricity usage for this billing period as well as
Current Charge $190.75
for the same period last year. The greenhouse
Total Current Charges including GST $214.18
gas emissions graph shows your energy usage
An * indicated a GST applicable supply. Please refer to all pages of this invoice. Please note that the total Service Charges may include non-GST applicable items.
and greenhouse gas emissions over time. The
^ This figure is your usage shown as an average per day over the number of days that apply to this rate. bill benchmark chart shows how much electricity
Next meter read
Your next meter reading is planned to occur during 16 - 26 Sep 2016. you have used and how it compares with others
Please ensure safe and clear access to the meter. If your meter is not accessible an estimate is taken.
in your community.

Electricity usage and greenhouse gas emissions Making some simple changes to the way
9 off peak peak greenhouse gas you use energy in your home could help you
20 2.0 emissions
save. Plus, you’ll reduce your greenhouse
Greenhouse Gas Emissions (Tonnes)

Average daily use (kWh)

16 1.6 This account: 9.99
Same time last year: 9.76 gas emissions. For more energy saving
Average Daily Usage KWh

12 1.2 Average cost per day: $2.28

information, go to energyaustralia.com.au/
8 0.8 Total greenhouse gas emissions
(Tonnes) this account: 1.29
energy-saving
4 0.4 For more information visit
www.climatechange.gov.au
To reduce your greenhouse
M 1
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5

gas emissions, call us on

Jun 15

Need more information?

J 1
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133 466 to find out how you

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can support green energy.

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If you need more information about your

electricity account or want to know more about
Your household daily consumption 10.05. Compare your electricity usage with
(kWh) similar households in your area. our plans and offers, please visit
Household size
without swimming pool
Average daily consumption
benchmark (kWh) Rating
How it works: energyaustralia.com.au, call us on 133 466 or
10.20
• Select the household size that represents the visit energyaustralia.com.au/livechat to speak
14.00
number of people in your home,
• Compare the ‘Average daily consumption
with us online and we’ll be happy to help.
17.80 benchmark’ to ‘Your household daily
consumption’.
21.60

25.40 To find out more about how average household energy

usage is calculated and get some energy efficiency tips,
29.20 visit www.energymadeeasy.gov.au

This benchmark applies to residential electricity consumption. It is calculated based on figures provided by the Australian Energy Regulator (AER) and is indicative only. Consumption
benchmarks exclude some large appliances, such as pool pumps, and generation systems (e.g. PV). For more information or useful energy efficiency tips, visit: www.energymadeeasy.gov.au