PeKa B40 OUTREACH PROGRAMME FOR GENERAL

PRACTITIONERS & KLINIK KESIHATAN

PHC/SPD/PMS/PB40/GD/2209/006(REV.0)

GUIDELINES
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
Document No. Rev. No Effective Date Page No.
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GLOSSARY
ABBREVIATION/TERMS DEFINITION
ProtectHealth ProtectHealth Corporation Sdn Bhd

PeKa B40 Skim Peduli Kesihatan untuk Kumpulan B40

GP General Practitioners participating in PeKa B40 as

Klinik PeKa B40

KK Klinik Kesihatan Kementerian Kesihatan Malaysia

participating in PeKa B40 as Klinik PeKa B40

Lab Laboratories participating in PeKa B40 as lab

partners for PeKa B40

Partners Government Agencies / GLC / NGO / private

organizations/Community Centre
/MPKK/MP/ADUN office/Pusat Ibadat
collaborating with the GP/ KKs in organizing PeKa
B40 Health Screening Outreach Programme

BMS Benefit Management System

CKAPS Cawangan Kawalan Amalan Perubatan Swasta

PIC Person In Charge

MOH Ministry of Health
PDPA Personal Data Protection Act
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
Document No. Rev. No Effective Date Page No.
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TABLE OF CONTENT
1.0 GENERAL INFORMATION………………………………………………. 3
2.0 OBJECTIVE ……………………………………………………………….. 3
3.0 CHECKLIST BEFORE PROGRAMME ……………………………….. 4
4.0 CHECKLIST DURING PROGRAMME ………………………………... 6
5.0 CHECKLIST POST PROGRAMME …………………………………… 9
APPENDIX ………………………………………………………………………….. 10
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
Document No. Rev. No Effective Date Page No.
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1.0 GENERAL INFORMATION

PeKa B40 is an initiative by the Government through the Ministry of Health (MOH), aimed
at improving the wellbeing of the low-income group, focusing especially on reducing the
burden of non-communicable diseases (NCDs). PeKa B40 is fully run by ProtectHealth.

PeKa B40 Health Screening is done by participating GP/ KKs at their premises. PeKa B40
Outreach programme is one of the strategies used to increase health screening number
by bringing the services closer to the targeted population.

This guideline shall apply to all GP/ KK who are registered under ProtectHealth for PeKa
B40. It should be read together with the existing PeKa B40 Guidelines for GP/ KK
available in the BMS. It is the responsibility of all GP/ KK to ensure full compliance to the
Guidelines requirements with regards to planning and implementation of PeKa B40 Health
Screening Outreach Programme.

2.0 OBJECTIVE

• As a guide for GP/ KK to organize the outreach program for PeKa B40.
• To provide ‘best practices’ for GP/ KK to conduct PeKa B40 Health Screening
Outreach Programme in an ethical manner.
• For GP/ KK to understand the behavior of the beneficiaries towards health screening,
learn any issues on the ground pertaining to the implementation of PeKa B40 for future
improvement and build rapport/networking with the community.
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
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3.0 CHECKLIST BEFORE PROGRAMME

3.1 Partners

• It is encouraged for the GP/ KK to conduct the outreach in collaboration with the
partners. Collaborating partners can be from:
➢ Government agencies: FELDA, LKIM, RISDA, etc
➢ State zakat and Persatuan Agama
➢ NGOs and Foundations
➢ Labour Association
➢ Parliamentary and ADUN
➢ Persatuan Penduduk and etc.

• GP/ KK need to identify partners, laboratory partner, venue and target beneficiaries
and conduct for coordination meeting and site visit. Coordination meeting should
include:
➢ Briefing on PeKa B40 and Introduction of GP/ KK/ KK as PeKa B40 partner
➢ Site visit
➢ Manpower arrangement and recommended numbers (can refer to Appendix 2)

3.2 Eligibility Checking

• It is important to identify beneficiaries that is eligible for PeKa B40 Health Screening
before the outreach programme to ensure it is successful. Eligibility checking can be
done by GP/ KK through the BMS.
• For simultaneous log in, PIC GP/ KK can create additional user ID for BMS (Refer
Appendix 7). PIC shall be held responsible and legally accountable for all the
additional users.

3.3 Declaration (only for GP)

• GP/ KKs are permitted to conduct PeKa B40 health screening program ONLY within
the state they are registered, in accordance with the existing regulations from the MOH
Medical Practice Division (CKAPS).
• Following Arahan Am Menteri Kesihatan Bilangan 2 Tahun 2020 (Refer Appendix 1),
GP/ KK need to submit Health Screening Booth (HSB) Self-Declaration Form via email
to Pengarah Amalan Perubatan ([email protected] , U.P: CAWANGAN KAWALAN
AMALAN PERUBATAN SWASTA HQ). For ProtectHealth information, kindly copy the
email to [email protected] .
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
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3.4 Promotional Items

• For soft copy of promotional items (banners, brochure, flyers, videos) can be request
to ProtectHealth via email to [email protected].

*Details checklist of the programme can be referred at Appendix 2.

 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
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4.0 CHECKLIST DURING PROGRAMME

4.1 Floor Plan

• To ensure arrangements of the stations at the venue according to the floor plan
(Appendix 3) with appropriate ventilation.
• Please prepare proper covered area for physical examinations to ensure patient’s
privacy and confidentiality.
• GP/ KK need to make sure venue is clean and organized at all times.

4.2 Manpower

• To ensure there are adequate numbers of staffs to conduct the health screening
and to control the crowd.
• To assign each personnel according to the station as per floor plan (Appendix 3)
and to ensure each personnel understand the roles and responsibility during the
programme.
• Recommendation numbers of personnel is based on Appendix 2 for 150
beneficiaries and is subjected based on availability of manpower.

4.3 Eligibility Checking

• It is compulsory to recheck the eligibility in the BMS and update contact

information of the beneficiary before proceeding for the health screening.
• ProtectHealth won’t be responsible for any non-eligible beneficiaries that done
health screening during the event.

4.4 Structured Medical History Taking and Physical Examination

• GP/ KK need to make sure all PeKa B40 Health Screening components are done
accordingly, and beneficiaries attend every station during the programme.
• GP/ KK need to prepare hard copy of screening forms which include:
o Consent / PDPA form
o Mental Health Screening form
o History Taking Form.
o Referral Letter/Template (in case urgent referral is needed)
o For PDPA, GP/ KK may refer to Appendix 4 for the correct way to fill up
Consents and Declarations forms.
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
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4.5 Laboratory

4.5.1 Consumables

o Laboratory needs to supply consumables and equipment for blood taking and
urine sample collection according to the number of beneficiaries. Please
prepare extra consumables for walk-in cases.

4.5.2 Lab PIN Number

o It is advisable for the GP/ KK to generate lab PIN number during the programme
to ensure they will be no delay for the samples to be processed post
programme.

4.5.3 Lab Specimens

o GP/ KK need to take an adequate volume of blood and urine from the
beneficiaries for the following investigations:
1. Full Blood Count
2. Glycosylated Haemoglobin A1C (HbA1C)
3. Renal Profile (RP) with estimated glomerular filtration rate (eGFR)
4. Random Lipid Profile
5. UFEME

4.5.4 Damage/ Lysed/ Insufficient Samples/ Wrong labeled/ Wrong Container

o Any issues occur during specimens taking (e.g.: blood lysed/ clotted/
insufficient/ wrong labeled/ wrong container) GP/ KK and laboratory need to
manage the issue as stated in PeKa B40 Guidelines for GP/ KK under Section:
Laboratory Investigations.
o Please ensure cold chain is well maintained throughout the programme.
 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
Document No. Rev. No Effective Date Page No.
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4.6 Emergency Referral & Second Visit

• Any abnormal findings detected during health screening that required urgent/
emergency treatment, GP/ KK is responsible for the referral and send the beneficiary
to KK/ Hospital.
• GP/ KK is responsible to give the tentative date for second visit during the event.
Please refer to PeKa B40 Guidelines for GP/ KK under Section: Setting Up
Appointment Date for Second Visit.
• It is important to ensure second visit to be done at the same venue to facilitate the
beneficiaries and for them to receive proper consultation and referrals if needed.

*Details checklist of the programme can be referred at Appendix 5.

5.0 CHECKLIST POST PROGRAMME

5.1 Outreach Reports

• To submit full report of the outreach programme in BMS under tab Report – Outreach
Report.

5.2 Second Visit and Referrals

• The second visit is for consultation on the screening results and for referral (if
indicated)
• A copy of screening summary must be given to each beneficiary.
• Teleconsultation for second visit is only permissible for normal health screening result.
Any abnormal results need to be consult physically and to be referred to KK/Hospital.

5.3 Claims

• It is recommended for GP/ KK to complete the claim in the BMS as soon as possible.
• Payment is only made for completed claims that fulfill the health screening workflow
in PeKa B40 Guidelines for GP/ KK.
• ProtectHealth reserves the right to reject, deny or query any claims submitted. In such
event, the GP/ KK required to respond any query in BMS to avoid delay of payment.

*Details checklist of the programme can be referred at Appendix 6

 Quality Management System ISO 9001:2015
PeKa B40 OUTREACH PROGRAMME FOR GENERAL PRACTITIONERS &
KLINIK KESIHATAN
Document No. Rev. No Effective Date Page No.
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APPENDIX

List of Appendices:
Appendix 1 : Arahan Am Menteri Kesihatan Bil 2 2022 & Self Declaration
Bagi Menyediakan Health Screening Booth (HSB) oleh Klinik
Perubatan Swasta Yang Berdaftar Di Bawah Akta 586
Appendix 2 : PeKa B40 Outreach Checklist: Before Programme
Appendix 3 : Floor Plan Guide
Appendix 4 : Guidelines for PDPA
Appendix 5 : Peka B40 Outreach Checklist: During Programme
Appendix 6 : Peka B40 Outreach Checklist: Post Programme
Appendix 7 : BMS User Management – Additional User Account
 APPENDIX 1
PHC/SPD/PMS/PB40/2207/SOP-006/F-001(REV.0)
 APPENDIX 2

PEKA B40 OUTREACH CHECKLIST: BEFORE PROGRAMME

Date:
Name of Programme:
Venue:
Collaborating Partners:
GP/ KK (Branch):
Lab (Branch)
Target beneficiaries:

No Items Yes /No Remarks

1. Site visit & coordination meeting with
collaborating partners / Lab/ Community Leaders
• Briefing on PeKa B40 and Introduction of
GP/ KK/ KK as PeKa B40 partner.
• Site visit.
• Manpower arrangements

2. Venue:
a. Hall/ Tent (space that can fit all stations)
b. Tables
c. Chairs
d. Toilet (at least 2)
e. Examination rooms / foldable blind/ small tent
for CBE & DRE

3. Manpower:
a. Station 1: Eligibility Checking & Update
Information – 3 personnel
b. Station 2: Height, Weight & BP
Measurement – 2 personnel
c. Station 3: Laboratory – 3 personnel
d. Station 4: Doctors Consultation & Physical
Examination – 3 personnel
e. Station 5: Checkout – 1 personnel

*Station 2,3 and 4 is interchangeable based on

the space of the venue.
*Station 5 is to ensure all attended beneficiaries
have completed all stations and to cross check
total numbers of beneficiaries screened

4. HSB Self Declaration form:

• GP to email to CKAPS HQ, cc
ProtectHealth
5. Promotional items:
• Banner
• Brochure
• Flyers
 PHC/SPD/PMS/PB40/2207/SOP-006/F-002(REV.0)
APPENDIX 3

* Station 2,3 and 4 is interchangeable based on the space of the venue.

Recommendation numbers of personnel is subjected based on availability of manpower.
 APPENDIX 4
The correct way to fill
Consent and Declaration Forms
ALERT! For smooth and fast claim processing, you should ensure:

Use correct Consent and

Declaration Form. Beneficiaries need to fill up their full name,
ProtectHealth CorporationS dn Bhd
(1212734 -T}
F01 & F02, 1st Floor, Block 2300
NRIC, date, and provide signature or thumbprint
Century Square, Jalan Usahawan
63000 CyberJaya, Selangor

on Consent and Declaration Form.

T +603 8687 2500
F +603 8687 2599
Peduli Kesihatan untuk Kumpulan B40 E [email protected]
Consent and Declara on Form www.protecthealth.com.my

CONSENT AND DECLARATION FOR PERSONALD ATA

1. CONSENT CLAUSE

By signing and submitting this form, I am declaring that I have read, understand, and agree to the terms of the
Privacy Policy of ProtectHealth Corporation Sdn Bhd (“ProtectHealth”). I voluntarily consent and authorise
ProtectHealth to collect, administer, manage, and process all my personal data including sensitive personal data, Example:
(collectively known as “Personal Data”) to be used only for the purposes related to Skim Peduli Kesihatan untuk
Kumpulan B40 (known as “PeKa B40”), including the following: -
HAF
IZ N
• Health Screening; OR BIN
FA I Q
• Health Equipment Aid;
• Completing Cancer Treatment Incentive;
•
•
Transport Incentive;
Medical Audit and Quality;
Signature
•
•
Health Profiling;
Data Analytics; and Name : HA FI Z N O R BIN FA IQ
• Monitoringand Evaluation;

collectively known as “the Purposes”.

NRIC No : 7 20 33 7 -0 9 -9 8 72
1.1. I also consent for ProtectHealth to: -
Date : 13 TH MA Y 20 2 2
a. collect, administer, manage, and process my Personal Data (including sensitive personal data)
obtained directly or indirectly from third parties, registered medical practitioners,c linics, hospitals,
laboratories, other relevant healthcare facilities and/or the Ministry of Health Malaysia;
b. disclose my personal data to the Ministry of Health Malaysia, if necessary.

1.2. For avoidance of doubt, Personal Data includes all data defined within the Personal Data Protection Act
2010 (“PDPA”).

2. DECLARATION

2.1. I acknowledge and confirm that I have read and understand the Privacy Policy of ProtectHealth.

2.2. I confirm and declare that my personal data and information disclosed to ProtectHealth are true and
correct to the best of my knowledge.

2.3. I undertake to inform ProtectHealth immediately on any changes of my personal data.

____________________
Signature
For the next of kin who have signed the
Name :
NRIC No :
Date :
form on behalf of a beneficiary, they should
state the beneficiary's full name and NRIC
together with their own full name, NRIC and
The name, NRIC, and date must be relationship written on the form.
written on the form and use of sticker
Example:
is not allowed as it may be considered ____________________
Signature

as tampering of the document. Name : NAJWA BINTI HAFIZ NOR (DAUGHTER) HAFIZ NOR BIN FA IQ
NRIC No : 910 23 5-0 9-93 12 720 337-09-9872
____________________ Date : 13 T H MAY 20 22 13 T H MAY 20 22
Signature Example:
Name : HAFIZ NOR BIN FAIQ Next of kin Beneficiary
NRIC No : 720337-09-9872
Date : 13TH MAY 2022

in

ProtectHealth Corporation
 APPENDIX 5

PEKA B40 OUTREACH CHECKLIST: DURING PROGRAMME

No Items Yes /No Remarks
1. Manpower:
• Station 1: Eligibility Checking & Update
Information – 3 personnel
• Station 2: Height, Weight & BP
Measurement – 2 personnel
• Station 3: Laboratory – 3 personnel
• Station 4: Doctors Consultation & Physical
Examination – 3 personnel
• Station 5: Checkout – 1 personnel

*Station 2,3 and 4 is interchangeable based on

the space of the venue.
*Station 5 is to ensure all attended beneficiaries
have completed all stations and to cross check
total numbers of beneficiaries screened
2. Hard copy of screening forms which include:
• Consent / PDPA form
• Mental Health Screening form
• History Taking Form.
• Referral Letter (for emergency referral)
3. Specimen
a. Consumables
b. Correct labelling according to the
beneficiaries
c. Adequate cold chain
4. Medical Equipment/Tools:
• Stethoscope
• Otoscope
• Torch Light
• Tongue Depressor
• Kidney Dish
• Sharp Bin
• Mask
• BP set – Manual/ Digital
• Weighing scale and height measurement
tool
• Glove
5 Cleanliness
6. Date & venue of 2nd visit (within 28 days from 1st
visit)
 APPENDIX 6

PEKA B40 OUTREACH CHECKLIST: POST PROGRAMME

No Items Yes /No Remarks
1. Submit report in Benefit Management System
(BMS)-Reports - Outreach Report

2. Complete claim submissions for 1st visit

3. 2nd visit date (within 28 days from 1st visit)

 APPENDIX
APPENDIX78
BMS – User management

1. USER MANAGEMENT
Disclaimer: The registered Person in Charge (PIC) of the clinic shall be held responsible
and legally accountable for all the additional users created under the particular clinic.
1.1 Create New User
 Clinic PIC is given the privilege to create new users for staff working under the same clinic
 There is no limit to the number of users allowed per clinic
 To create new user, click the “User Management” tab on the home screen and click the
“+ New User” button

Click hereto go to User

Management page

Click here to
create new user

 Enter username, name, email, and password for the new user
 Make sure the “Active” checkbox is checked so that the user can access the system
 Click “Submit” after complete.

Make sure the ‘Active’

box is checked
 BMS – User management

 When a new user is successfully created, the summary of the user profile will be displayed
 If changes to the details is required, click the “Update” button
 If reset of password is required, click the “Reset Password” button

Click here to
reset password

Click here if changes of

details are required

 The new user will be added to the list of users under your clinic

1.2 Deactivate User

 If any of the clinic staff is no longer works in the clinic, the clinic PIC is responsible for
deactivating the user account for the specific staff
 To deactivate a user, click the “User Management” tab on the home screen
 Click the edit icon (pencil icon) for the user account to be deactivated
 BMS – User management

Click on pencil icon

to edit user status

 Uncheck the “Active” checkbox and click Submit

Unchecked the ‘Active’

box to ‘deactivate’ user

 The user account will be shown as not active