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    Phases For The Customer Service

    Uploaded by

    Queenie Zeng
    The document contains messages from Hans discussing customer service issues. Hans is helping a customer who is disappointed with a product experience. Hans takes down information, confirms ways for the customer to provide additional details, apologizes for any inconvenience, and ensures the customer that their issue will be followed up on and resolved.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    Phases For The Customer Service

    Uploaded by

    Queenie Zeng
    6 views2 pages
    The document contains messages from Hans discussing customer service issues. Hans is helping a customer who is disappointed with a product experience. Hans takes down information, confirms ways for the customer to provide additional details, apologizes for any inconvenience, and ensures the customer that their issue will be followed up on and resolved.

    Original Description:

    Original Title

    Phases for the customer service

    Copyright

    © © All Rights Reserved

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    TXT, PDF, TXT or read online from Scribd

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    The document contains messages from Hans discussing customer service issues. Hans is helping a customer who is disappointed with a product experience. Hans takes down information, confirms ways for the customer to provide additional details, apologizes for any inconvenience, and ensures the customer that their issue will be followed up on and resolved.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    6 views2 pages

    Phases For The Customer Service

    Uploaded by

    Queenie Zeng
    The document contains messages from Hans discussing customer service issues. Hans is helping a customer who is disappointed with a product experience. Hans takes down information, confirms ways for the customer to provide additional details, apologizes for any inconvenience, and ensures the customer that their issue will be followed up on and resolved.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 2

    黄家邦(Hans) 10-19 02:40:38

    Personally i do understand how you feel now and I am trying the best to help you
    with this issue.

    黄家邦(Hans) 10-19 02:40:39


    I have mark everything down and you do not need to go over again but mention the
    case number to any of us

    黄家邦(Hans) 10-19 02:40:39


    You may send them in this chat or via email whenever you are available.May I
    confirm that which do you prefer?

    黄家邦(Hans) 10-19 02:40:39


    I really understand your disappointment with this product and trust me, the
    shopping experience we want to provide to our customers is clearly not like this

    黄家邦(Hans) 10-19 02:40:39


    My pleasure to be at your service~Any questions please feel free to contact us. If
    possible, Can you do me a favor？That mean a lot to me

    Please rate 5 stars for me if you are satisfied with my service. That means a lot
    to me. Thank you very much and have a nice day!

    黄家邦(Hans) 10-19 02:40:39


    Unfortunately I couldn't get back to you due to network delays, so I followed up
    via email

    黄家邦(Hans) 10-19 02:40:39


    Whoops! We had a hiccup sending your message. Don't worry, we've sent it to your
    email instead. Check it out）

    黄家邦(Hans) 10-19 02:41:10


    一些在线安抚致歉和常用话术，你可以吸收一些作为话术模板使用

    黄家邦(Hans) 10-19 03:41:12


    I will definitely help you follow up with the first priority，please don't worry.

    黄家邦(Hans) 10-19 03:50:41


    I have opened a new case for you.

    And our system has emailed you with the case number

    May I ask, have you received it?

    If not, may I suggest you to check the Spam/Junk folder? Sometimes the email would
    end up there.

    黄家邦(Hans) 10-19 03:51:12


    I have mark everything down and you do not need to go over again but mention the
    case number to any of us

    离线避免差评

    Hello customer, are you still there? Could you see my message above ?
    Sorry for the inconvenience caused to you. We are sincerely sorry that the system
    will automatically end the conversation as not received your reply for long.
    Please kindly get back to us to help you , and we will definitely
    help you deal with the issue.

    We are 24-hour Monday through Sunday.

    *Email us: [email protected]


    *Call us: +1-888-603-9888/ +44-808-175-1919 (toll-free within the US and UK)

    sorry , i still not receive your reply. If you need ，email us the pictures to
    [email protected]

    before that, may i have the pictures of the shipping box and the shipping label you
    see.
    it would be a gret help for us.

    I have submmited the refund request to you, since your order over $2000, it will
    approve by our manager

    we will contact the carrier and we will set up a case with them, then we will send
    you a replacement

    Your request has brought our management team's attention, and everything will be
    necessarily getting escalated. we will get back to you once we seek the better
    solution for you within 1-2 hours

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