10-20kVA 3-1Ph UPS

INTALLATION & USER MANUAL

SAFEPOWER S

KEEP FOR FUTURE REFERENCE

for the entire life of the appliance
All rights reserved.
The information in this document is subject to change without notice.

Publish statement
Thank you for purchasing this series UPS.
This series UPS is an intelligent, three phase in single phase out, high frequency online
UPS designed by our R&D team who is with years of designing experiences on UPS.
With excellent electrical performance, perfect intelligent monitoring and network
functions, smart appearance, complying with EMC and safety standards, The UPS
meets the world’s advanced level.
Read this manual carefully before installation
This manual provides technical support to the operator of the equipment.

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 Contents
1．Safety............................................................................................................................................................ 4

1.1 Safety notes ....................................................................................................................................... 4

1.2 Symbols used in this guide............................................................................................................ 5

2．Main Features ............................................................................................................................................. 5

2.1 Summarization ................................................................................................................................... 5

2.2 Functions and Features .................................................................................................................. 5

3．Installation .................................................................................................................................................. 6

3.1 Unpack checking .............................................................................................................................. 6

3.2 Cabinet Outlook ................................................................................................................................ 7

3.3 LCD control panel ........................................................................................................................... 10

3.4 Installation notes ............................................................................................................................ 11

3.5 External Protective Devices ......................................................................................................... 11

3.6 Power Cables ................................................................................................................................... 12

3.7 Power cable connect ...................................................................................................................... 13

3.8 Battery connection ......................................................................................................................... 15

3.9 UPS parallel Installation ................................................................................................................. 17

3.10 Computer access .......................................................................................................................... 18

4．Operation ................................................................................................................................................... 20

4.1 Operation Modes ............................................................................................................................. 20

4.2 Turn on/off UPS ............................................................................................................................... 22

4.3 The LCD Display ............................................................................................................................. 27

4.3.1 Home page......................................................................................................................................... 28

4.3.2 Running Information ......................................................................................................................... 30

4.3.3 Alarm ................................................................................................................................................. 32

4.3.4 Setting ............................................................................................................................................... 33

4.3.5 Advanced Setting............................................................................................................................... 34

4.3.6 Maintenance ...................................................................................................................................... 35

4.3.7 Function............................................................................................................................................. 35

4.3.8 Alarm Information ............................................................................................................................. 36

4.4 Options .............................................................................................................................................. 37

Appendix 1 Specifications .......................................................................................................................... 38

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Appendix 2 Problems and Solution .......................................................................................................... 40

Appendix 3 USB communication port definition .................................................................................. 41

Appendix 4 RS232 communication port definition............................................................................... 42

Appendix 5 RS485 communication port definition............................................................................... 43

Appendix 6 Dry Contact port definition ................................................................................................... 44

Appendix 7 REPO instruction .................................................................................................................... 45

Appendix 8 Backfeed Protection ............................................................................................................... 46

Appendix 9 Battery replacement ............................................................................................................... 48

Appendix 10 Dust-proof net replacement ............................................................................................... 49

1．Safety
Important safety instructions - Save these instructions

There exists dangerous voltage and high temperature inside the UPS. During the
installation, operation and maintenance, please abide the local safety instructions and relative
laws, otherwise it will result in personnel injury or equipment damage. Safety instructions in this
manual act as a supplementary for the local safety instructions. Our company will not assume
the liability that caused by disobeying safety instructions.

1.1 Safety notes

1. Even no connection with utility power, 220/230/240Vac voltage may still exist at UPS
terminal!

2. For the sake of human being safety, please well earth the UPS before starting it.

3．Don’t open or damage battery, for the liquid spilled from the battery is strongly poisonous and
do harmful to body!

4．Please avoid short circuit between anode and cathode of battery, otherwise, it will cause
spark or fire!

5．Don’t disassemble the UPS cover, or there may be an electric shock!

6．Check if there exists high voltage before touching the battery.

7．Working environment and storage way will affect the lifetime and reliability of the UPS. Avoid

the UPS from working under following environment for long time

◆ Area where the humidity and temperature is out of the specified range(temperature 0
to 40℃, relative humidity 5%-95%)

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 ◆ Direct sunlight or location nearby heat

◆ Vibration Area with possibility to get the UPS crashed.

◆ Area with erosive gas, flammable gas, excessive dust, etc

8．Keep ventilations in good conditions otherwise the components inside the UPS will be

over-heated which may affect the life of the UPS.

1.2 Symbols used in this guide

WARNING!
Risk of electric shock
CAUTION!
Read this information to avoid equipment damage

2．Main Features
2.1 Summarization
This series UPS is a kind of three-in-single-out high frequency online UPS.

The UPS can solve most of the power supply problems, such as blackout, over-voltage,
under-voltage, voltage sudden drop, oscillating of decreasing extent, high voltage pulse, voltage
fluctuation, surge, inrush current, harmonic distortion (THD), noise interference, frequency
fluctuation, etc..
This UPS can be applied to different applications from computer device, automatic equipment,
communication system to industry equipment.

2.2 Functions and Features

◆Digital Control
This series UPS is controlled by Digital Signal Processor (DSP); enhance, it increases
reliability, performance, self-protection, and self-diagnostics and so on.
◆Battery Configurable
From 16 blocks to 20 blocks, the battery voltage of this series UPS can be configured at 16
blocks, 18 blocks or 20 blocks according to your convenience.
Optional: from 32 blocks to 40 blocks, the battery voltage of this series UPS can be configured
at 32 blocks, 34 blocks, 36 blocks, 38 blocks or 40 blocks according to your convenience.
◆Charging Current is configurable
Via setting tool, the user may set the capacity of the batteries as well as reasonable charging
current as well as maximum charging current. Constant voltage mode, constant current mode or
floating mode can be switched automatically and smoothly.
◆Intelligent Charging Method
The series UPS adopts advanced three-stage charging method—
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 1st stage: high current constant current charging
to guarantee to charge back to 90%;
2nd-stage: Constant Voltage
In order to vitalize battery and make sure batteries are fully charged
3rd stage: floating mode.
With this 3-stage charging method, it extends the life of the batteries and guarantees fast charging.
◆LCD Display
With LCD plus LED displays, the user may easily get UPS status and its operational
parameters, such as input/output voltage, frequency & load%, battery % and ambient
temperature, etc...
◆Intelligent Monitoring Function
Via optional SNMP Card, you may remotely control and monitor the UPS.
◆EPO Function
The series UPS may be completely shut off when the EPO is pressed. REPO function
(Remote EPO) is also available in this series UPS.

3．Installation

3.1 Unpack checking

1. Don’t lean the UPS when moving it out from the packaging

2. Check the appearance to see if the UPS is damaged or not during the transportation, do not
switch on the UPS if any damage found. Please contact the dealer right away.

3. Check the accessories according to the packing list and contact the dealer in case of missing
parts.

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 3.2 Cabinet Outlook
3.2.1 10-20k (H)

Front View Side View

10kVA Rear View(terminal block without cover) 15-20kVA Rear View(terminal block without cover)

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 10-20kVA Rear View (Dual input, terminal block without cover)

(1) LCD panel (2) RS232 port

(3) Input Switch (4) USB port
(6) External maintenance switch signal /
(5) Dry contact port
Maintenance switch cover plate
(7) Maintenance switch (8) Output Switch
(9) Terminal block for Input, output, battery &
(10) Ground
Ground (Dual input)
(11) Parallel port 1 (12) Parallel port 2
(13) Intelligent Slot 2 (SNMP card/ Relay card) (14) Intelligent Slot 1 (SNMP card)
(15) RS485 port (16) REPO port
(17) EVENTS port (18) Cold start button
(19) Bypass Switch (Dual input)

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3.2.2 10-20k (S)

Front View Side View

10kVA Rear View 15-20kVA Rear View

(terminal block without cover) (terminal block without cover)

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 10kVA Rear View 15-20kVA Rear View
(Dual input, terminal block without cover) (Dual input, terminal block without cover)

(1) LCD panel (2) RS232 port

(3) Input Switch (4) USB port
(6) External maintenance switch signal /
(5) Dry contact port
Maintenance switch cover plate
(7) Maintenance switch (8) Output Switch
(9) Terminal block for Input, output, battery &
(10) Ground
Ground (Dual input)
(11) Parallel port 1 (12) Parallel port 2
(13) Intelligent Slot 1 (SNMP card) (14) Intelligent Slot 2 (SNMP card/ Relay card)
(15) RS485 port (16) REPO port
(17) EVENTS port (18) Cold start button
(19) Bypass Switch (Dual input) (20) Power Switch

3.3 LCD control panel

LCD control panel introduction

（1）LED（from top to bottom: “alarm”, “bypass”, “battery”, “inverter”） （2）LCD display
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3.4 Installation notes
Note: Consider for the convenience of operation and maintenance, the space in
front and back of the cabinet should be left at least 100cm and 80cm respectively when
installing the cabinet.
◆Please place the UPS in a clean, stable environment, avoid the vibration, dust, humidity,
flammable gas and liquid, corrosive. To avoid from high room temperature, a system of room
extractor fans is recommended to be installed. Optional air filters are available if the UPS operates
in a dusty environment.
◆The environment temperature around UPS should keep in a range of 0℃～40℃. If the
environment temperature exceeds 40℃, the rated load capacity should be reduced by 12％ per
5℃. The max temperature can't be higher than 50℃.
◆If the UPS is dismantled under low temperature, it might be in a condensing condition. The
UPS can't be installed unless the internal and external of the equipment is fully dry. Otherwise,
there will be in danger of electric shock.
◆Batteries should be mounted in an environment where the temperature is within the required
specs. Temperature is a major factor in determining battery life and capacity. In a normal
installation, the battery temperature is maintained between 15°C and 25°C. Keep batteries away
from heat sources or main air ventilation area, etc.

WARNING!
Typical battery performance data are quoted for an operating
temperature between 20°C and 25°C. Operating it above this range will
reduce the battery life while operation below this range will reduce the
battery capacity.
◆Should the equipment not be installed immediately it must be stored in a room so as to
protect it against excessive humidity and or heat sources.

CAUTION!
An unused battery must be recharged every 6months. Temporarily
connecting the UPS to a suitable AC supply mains and activating it for
the time required for recharging the batteries.
◆The highest altitude that UPS may work normally with full load is 1500 meters. The load
capacity should be reduced when this UPS is installed in place whose altitude is higher than 1500
meters, shown as the following table:
(Load coefficient equals max load in high altitude place divided by nominal power of the UPS)

Altitude(m) 1500 2000 2500 3000 3500 4000 4500 5000

Load
100% 95% 90% 85% 80% 75% 70% 65%
coefficient
◆The UPS cooling is depending on fan, so it should be kept in good air ventilation area.
There are many ventilation holes on the front and rear, so they should not be blocked by any exotic
obstacles.

3.5 External Protective Devices

For safety reasons, it is necessary to install, external circuit breaker at the input A.C. supply and the
battery. This chapter provides guidelines for qualified installers that must have the knowledge of local
wiring practices for the equipment to be installed.
If the protection against electric shock of the system where the UPS is installed is based on differential
current devices, the devices must be type B, ID min. 300mA, delay ≥ to 0.1s.

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 ◆External Battery
The UPS and its associated batteries are protected against the effect of over-current
through a DC compatible thermo-magnetic circuit-breaker (or a set of fuses) located close to
the battery.
◆UPS Output
Any external distribution board used for load distribution shall be fitted with protective
devices that may avoid the risk of UPS overloaded.
◆Over-current
Protection device shall be installed at the distribution panel of the incoming main supply. It
may identify the power cables current capacity as well as the overload capacity of the system.

3.6 Power Cables

◆The cable design shall comply with the voltages and currents provided in this section, Kindly
follow local wiring practices and take into consideration the environmental conditions (temperature
and physical support media) .

WARNING!
Upon starting. Please ensure that you are aware of the location and
operation of the external isolators which are connected to the UPS
input/bypass supply of the mains distribution panel. Check to see if
these supplies are electrically isolated. And post and necessary
warning signs to prevent any inadvertent operation.
◆For future expansion purpose, it is economical to install power cable according to the full rating
capacity initially. The diameter of cable is shown below：

Cable Dimension
UPS
cabinet AC Input AC Output DC Input Grounding
(mm2) (mm2) (mm2) (mm2)
10kVA 10 10 10 10
15kVA 16 16 16 16
20kVA 25 25 35 25

CAUTION!
Protective earth cable: Connect each cabinet to the main ground
system. For Grounding connection, follow the shortest route
possible.
WARNING!
Failure to follow adequate earthing procedures may result in
electromagnetic interference or in hazards involving electric shock
and fire

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3.7 Power cable connect
Once the equipment has been finally positioned and secured, connect the power cables as
described in the following procedure.
Verify the UPS is totally isolated from its external power source and also all power isolators of the
UPS are open. Check to see if they are electrically isolated and post any necessary warning signs to
prevent their inadvertent operation.
Remove the cover of terminals for wiring easily.

Single input version:

Terminal sequence from left to right: Input phase A(L1), Input phase B(L2), Input phase
C(L3), Input Neutral line, Output phase Lo(L1), Output Neutral line No, Battery positive BAT+,
Battery Neutral BATN, Battery negative BAT-. There are 3 connectors of GROUND under the
terminal block.

Dual input version:

Terminal sequence from left to right: GROUND, Input phase Mains-L1(L1), Bypass phase
Bps-L, Input phase Mains-L2(L2), Input phase Mains-L3(L3), Input Neutral line mains-N,
Bypass Neutral line Bps-N, Output phase Output-L(L), Output Neutral line output-N, GROUND,
Battery positive BAT+, Battery Neutral BATN, Battery negative BAT-, GROUND.

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 Warning！
In the case of “Dual input” operation, make sure the copper wire between
each input lines have been removed. The AC input and the AC bypass
supplies must be referenced to the same neutral point.
Choose appropriate power cable. (Refer to the table above) and pay attention to the
diameter of the connection terminal of the cable that should be greater than or equal to that of
the connection poles.

Input connection type:

Three phase in single phase out

Single phase in single phase out

WARNING!
If the load equipment is not ready to accept power on the
arrival of the commissioning engineer then ensure that the system
output cables are safely isolated at their ends
Connect the safety earth and any necessary bonding earth
cables to the copper earth screw located on the floor of the
equipment below the power connections. All cabinets in the UPS
must be grounded properly.

CAUTION!
The earthing and neutral bonding arrangement must be in
accordance with local and national codes of practice.
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3.8 Battery connection
3.8.1 The standard model
The UPS adopts positive and negative double battery framework, totally 16pcs (optional 18/20)
in series. A neutral cable is retrieved from the joint between the cathode of the 8th (9th/10th) and the
anode of the 9th (10th/11th) of the batteries. Then the neutral cable, the battery Positive and the battery
negative are connected with the UPS respectively. The battery sets between the Battery anode and
the neutral are called positive batteries and that between neutral and cathode are called negative
ones. The user can choose the capacity and the numbers of the batteries according to their desire.

External battery connections for long-run units.

Note：
The BAT+ of the UPS connect poles is connected to the anode of the positive battery, the
BAT-N is connected to the cathode of the positive battery and the anode of the negative battery,
the BAT- is connected to the cathode of the negative battery.
Factory setting of the long-run unit is battery quantity---16pcs, battery capacity---12V40AH
(charger current 6A). When connecting 18/20 batteries, please re-set desired battery quantity
and its capacity after UPS starts at AC mode. Charger current could be adjusted automatically
according to battery capacity selected. All related settings can be done through LCD panel or
monitoring software.

3.8.2 Optional model

The UPS adopts positive and negative double battery framework, totally 32pcs (optional
34/36/38/40) in series. A neutral cable is retrieved from the joint between the cathode of the 16th
(17th/18th/19th/20 th) and the anode of the 17th (18th/19th/20th/21th) of the batteries. Then the neutral
cable, the battery positive and the battery negative are connected with the UPS respectively. The
battery sets between the Battery anode and the neutral are called positive batteries and that between
neutral and cathode are called negative ones. The user can choose the capacity and the numbers of
the batteries according to their desire.

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External battery connections for long-run units.

Note：
The BAT+ of the UPS connect poles is connected to the anode of the positive battery, the
BAT-N is connected to the cathode of the positive battery and the anode of the negative battery,
the BAT- is connected to the cathode of the negative battery.

Factory setting of the long-run unit is battery quantity---32pcs, battery capacity---12V40AH

(charger current 6A). When connecting 34/36/38/40 batteries, please re-set desired battery
quantity and its capacity after UPS starts at AC mode. Charger current could be adjusted
automatically according to battery capacity selected. All related settings can be done through
LCD panel or monitoring software.

CAUTION!
Ensure correct polarity battery string series connection. I.e.
inter-tier and inter block connections are from (+) to (-) terminals.
Don’t mix batteries with different capacity or different brands, or
even mix up new and old batteries, either.

WARNING!
Ensure correct polarity of string end connections to the Battery
Circuit Breaker and from the Battery Circuit Breaker to the UPS
terminals i.e. (+) to (+) / (-) to (-) but disconnect one or more
battery cell links in each tier. Do not reconnect these links and do
not close the battery circuit breaker unless authorized by the
commissioning engineer.

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3.9 UPS parallel Installation
The following sections introduce the installation procedures specified to the parallel system.
3.9.1 Cabinet installation
Connect all the UPS needed to be put into parallel system as below picture.

Make sure each UPS input breaker is in “off” position and there is no any output from each
UPS connected. Battery groups can be connected separately or in parallel, which means the
system itself provides both separate battery and common battery.
WARNING!
Make sure the N, A (L1), B (L2), C (L3) lines are correct, and
grounding is well connected.

3.9.2 Parallel cable installation

Shielded and double insulated control cables available, 5 meters standard length, must be
interconnected in a ring configuration between UPS units as shown below. The ring configuration
ensures high reliability of the control.

3.9.3 Requirement for the parallel system

A group of paralleled UPS behaves as one large UPS system but with the advantage of
presenting higher reliability. In order to assure that all UPS are equally utilized and comply with
relevant wiring rules, please follow the requirements below:

1) All UPS must be of the same rating and be connected to the same bypass source.
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 2) The outputs of all the UPS must be connected to a common output bus.

3) The length and specification of power cables including the bypass input cables and the UPS
output cables should be the same. This facilitates load sharing when operating in bypass
mode.

3.10 Computer access

◆One end of a USB cable connect to the computer, the other end connect to the USB port on
the UPS.
◆Open the software Muser4000, click “system” button.

◆A window of “Software Parameter Setting” comes out as below, COM choose according to the
UPS , baud rate choose 9600, protocol choose “HIP”, then save this setting.

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 ◆On the main page of Muser4000, click the button of “Append”, then goes to a window of
“Append equipment”.

◆Put the UPS name into “Equipment Name”, and UPS’ ID address into “Equipment address”.

◆Click the button “Append”, then the connection between UPS & computer is accomplished.

CAUTION!
When the UPS worked on inverter. If you want to use PC to set the
output voltage and frequency. Must shut down the inverter first

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 4．Operation
4.1 Operation Modes
The UPS is a double-conversion on-line UPS that may operate in the following alternative
modes：

◆Normal mode
The rectifier/charger derives power from the AC Mains and supplies DC power to the inverter
while floating and boosting charge the battery simultaneously. Then, the inverter converts the DC
power to AC and supplies to the load.

◆Battery mode (Stored Energy Mode)

If the AC mains input power fails, the inverter, which obtains power from the battery, supplies the
critical AC load. There is no power interruption to the critical load. The UPS will automatically return to
Normal Mode when AC recovers.

◆Bypass mode
If the inverter is out of order, or if overload occurs, the static transfer switch will be activated to
transfer the load from the inverter supply to bypass supply without interruption to the critical load. In
the event that the inverter output is not synchronized with the bypass AC source, the static switch will
perform a transfer of the load from the inverter to the bypass with power interruption to the critical AC
load. This is to avoid paralleling of unsynchronized AC sources. This interruption is programmable but
typically set to be less than an electrical cycle e.g. less than 15ms (50Hz) or less than 13.33ms (60Hz).

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◆ECO Mode
When the UPS is at AC Mode and the requirement to the load is not critical, the UPS can be set
at ECO mode in order to increase the efficiency of the power supplied. At ECO mode, the UPS
works at Line-interactive mode, so the UPS will transfer to bypass supply. When the AC is out of set
window, the UPS will transfer from bypass to Inverter and supplies power from the battery, and then
the LCD shows all related information on the screen.

◆Maintenance mode (Manual Bypass)

A manual bypass switch is available to ensure continuity of supply to the critical load when the
UPS is out of order or in repair and this manual bypass switch bears for equivalent rated load.

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4.2 Turn on/off UPS

4.2.1 Restart procedure

CAUTION!
Make sure grounding is properly done!
◆ Set the Battery Breaker to the “ON” position according to the user’s manual.
◆ Turn ON the power switch for standard UPS.

CAUTION!
Check to see if the load is safely connected with the output of the
UPS. If the load is not ready to receive power from the UPS, make
sure that it is safely isolated from the UPS output terminals

◆ Turn ON Bypass breaker(Dual input version).

◆ Turn ON Input breaker.

If the Rectifier input is within voltage range, the rectifier will start up in 30 seconds then
the inverter will start up after then.
◆ Turn ON UPS output switch
If the rectifier fails at startup, the bypass LED will light up. When the inverter starts up,
the UPS will transfer from bypass mode to inverter mode, and then the bypass LED
extinguishes and the inverter LED lights up.
No matter whether the UPS can work normally or not, all the status will be shown on the
LCD display.

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4.2.2 Test procedure

CAUTION!
The UPS is operating normally. It may take 60 seconds to boost up the
system and perform self-test completely.

◆ Switch off the MAINS to simulate utility failure, the rectifier will turn off and the battery
should feed the inverter without interruption. At this time, the LEDs of battery should be turned on.
◆ Switch on the MAINS to simulate utility recovery, the rectifier will restart automatically
after 20 seconds and the inverter will supply to the load. It is suggested to use Dummy loads
for testing. The UPS can be loaded up to its maximum capacity during load test.

4.2.3 MAINTENANCE BYPASS

To supply the load via Mains, you may simply active the internal mechanical bypass switch.
CAUTION!
The load is not protected by the UPS when the internal mechanical
bypass system is active and the power is not conditioned.

Switch to mechanical bypass

If the UPS is running normally and can be controlled through the display,
carry out steps 1 to 6.
(1) Open the cover of maintenance switch, the UPS turns to bypass mode
automatically.
(2) Turn on MAINTANCE breaker;
(3) Switch OFF BATTERY breaker;
(4) Switch OFF MAINS breaker;
(5) Switch OFF BYPASS breaker(Dual input version);
(6) Switch OFF OUTPUT breaker;
At this time the bypass source will supply to the load through the MAINTENANCE breaker .

Switch to normal operation (from mechanical bypass)

CAUTION!
Never attempt to switch the UPS back to normal operation until you
have verified that there are no internal UPS faults
◆ Turn ON OUTPUT breaker.
◆ Turn ON BYPASS breaker(Dual input version).
◆ Turn ON MAINS breaker.
The UPS powers from the static bypass instead of the maintenance bypass, then
the bypass LED will light up.
◆ Switch OFF the maintenance bypass breaker, then the output is supplied by the
static bypass of the UPS.
◆ Turn on battery breaker.
◆ Put on the maintenance switch cover.

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 The rectifier will operate normally after 30 seconds. If the inverter works normally,
the system will be transferred from bypass mode to normal mode.

4.2.4 Cold start procedure

CAUTION!
Follow these procedures when the input AC Utility Failure, but
battery is normal
◆ Set the Battery Breaker to the “ON” for long run UPS.
◆ Turn ON the power switch for standard UPS.
◆ Turn ON the Output switch.
◆ Turn ON the power switch (power will feed to auxiliary power board).

◆ Trigger the cold start button as the position 18 of the below drawing.

When battery normal, rectifier starts operation, 30s later, inverter starts and
operates and battery LED on

CAUTION!
Please press the cold start button after 30 seconds until closing
the battery switch.

4.2.5 Shut down procedure

CAUTION!
This procedure should be followed to completely shut down the
UPS and the LOAD. After all power switches, isolators and circuit
breakers are opened, there will be no output.

On-line mode:
◆ Press OFF to shut down the UPS, waiting about 30s.
◆ Open the BATTERY breaker for long run UPS. Open the battery power switch

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 for standard UPS.
◆ Switch OFF the input breaker.
◆ Switch OFF the bypass breaker(Dual input version).
◆ Switch OFF the OUTPUT breaker. The UPS shuts down;
◆ To completely isolate the UPS from AC Mains, all input switches of Utility shall
be completely off.
◆ The primary input distribution panel, which is often located far away from the
UPS area, so a label should be posted to advise service personnel that the UPS
circuit is under maintenance.

Battery mode:
◆ Press OFF to shut down the UPS, waiting about 30s.
◆ Open the BATTERY breaker for long run UPS. Open the battery power switch
for standard UPS.
◆ Switch OFF the OUTPUT breaker. The UPS shuts down.
WARNING!
Wait for about 5 minutes for the internal D.C. bus bar
capacitors to be completely discharged.

4.2.6 Parallel setting

◆Connect the UPS with computer. Power on the UPS.

◆ Open Muser4000 software, after connecting with the UPS successfully, click
“System”->“User Set”

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 ◆Click “Set” at “User Set” window;

◆At the window of “Data Set”, click “Work Mode”,, choose “Parallel” for the value, then click
“Set” as shown in below picture. If the UPS sounds a “beep”, that means the setting is correct.

◆At the window of “Data Set”, click “Ups ID”, write a value for the parallel UPS ID at the right
side, such as “1”, then click “Set” as shown in below picture. If the UPS sounds a “beep”, that
means the setting is correct.

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 CAUTION!
After changing the parallel system ID, the connection between
Muser4000 and equipment might be interrupted. If it occurs, please
re-connect in accordance with the instruction described before.

CAUTION!
Parallel cable cannot be connected when setting the parallel parameters.

◆After setting the UPS needed to be paralleled, power off all the UPS. Connect all the UPS
according to “parallel cable installation”, and then power on the UPS.

4.3 The LCD Display

Overview of the operating panel of the UPS

（1）LED（from top to bottom: “alarm”, “bypass”, “battery”, “inverter”）

（2）LCD display

CAUTION!
The display provides more functions than those
described in this manual.
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4.3.1 Home page
Show the UPS operating flow chart, and there are the data entrance of input, output, battery.

20kVA

1) Click on the bypass icon to enter the bypass data window, click on the back icon return to last
window and click on the homepage icon jump to main page.

20kVA

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2) Click on the mains icon to enter the mains data window, click on the back icon return to last
window and click on the homepage icon jump to main page.

20kVA

3) Click on the Load icon to enter the output data window, click on the back icon return to last
window and click on the homepage icon jump to main page.

20kVA

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4) Click on the battery icon to enter the battery data window, click on the back icon return to last
window and click on the homepage icon jump to main page.

20kVA

4.3.2 Running Information

Click on Runn. info icon to enter the information page.

20kVA

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1) Click on the Run time icon to enter the status data window, can see the breaker status, click
on the back icon return to last window and click on the homepage icon jump to main page.

20kVA

2) Click on the ENV data icon to enter the status data window, can see the temperature data
after connected to temperature sensor , click on the back icon return to last window and click on
the homepage icon jump to main page.

20kVA

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4.3.3 Alarm
Click on Alarm icon to enter the alarms page.

20kVA

1) Click on the active Alarm icon to enter the module data window, can see the alarm data, click
on the back icon return to last window and click on the homepage icon jump to main page.

20kVA

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2) Click on the history icon to enter the histoty window, can see the history data, click on the back
icon return to last window and click on the homepage icon jump to main page.

20kVA

4.3.4 Setting
Click on setting icon to enter setting page, click on the back icon return to last window and click
on the homepage icon jump to main page

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4.3.5 Advanced Setting
Click advanced setting, enter by input the correct password.
Note: This operation is recommended to be operated by professionals, or under
the guidance of professionals. Require the password to your UPS supplier.

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4.3.6 Maintenance
Click on Maintenance icon to enter setting page, click on the back icon return to last window and
click on the homepage icon jump to main page

20kVA

4.3.7 Function
Click on Function icon to enter setting page, click on the back icon return to last window and click
on the homepage icon jump to main page

20kVA

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4.3.8 Alarm Information
Fault code
UPS Alarm Warning Buzzer LED
(Err)
1 Rectifier Fault Beep continuously Fault LED lit
Inverter fault(Including Inverter
2 Beep continuously Fault LED lit
bridge is shorted)
3 Inverter Thyristor Short Beep continuously Fault LED lit
4 Inverter Thyristor Broken Beep continuously Fault LED lit
5 Bypass Thyristor Short Beep continuously Fault LED lit
6 Bypass Thyristor Broken Beep continuously Fault LED lit
7 Fuse Broken Beep continuously Fault LED lit
8 Parallel Relay Fault Beep continuously Fault LED lit
9 Fan Fault Beep continuously Fault LED lit
10 Reserve Beep continuously Fault LED lit
11 Auxiliary power 1 fault Beep continuously Fault LED lit
12 Initialization Fault Beep continuously Fault LED lit
13 P-Battery Charger Fault Beep continuously Fault LED lit
14 N-battery Charger Fault Beep continuously Fault LED lit
15 DC Bus Over Voltage Beep continuously Fault LED lit
16 DC Bus Below Voltage Beep continuously Fault LED lit
17 DC Bus Unbalance Beep continuously Fault LED lit
18 Soft Start Failed Beep continuously Fault LED lit
19 Rectifier Over Temperature Twice per second Fault LED lit
20 Inverter Over Temperature Twice per second Fault LED lit
21 Input Neutral Line Missing Twice per second Fault LED lit
22 Battery counter Twice per second Fault LED lit
23 Parallel Cable Connection Error Twice per second Fault LED lit
24 CAN Comm. Fault Twice per second Fault LED lit
25 Parallel Load Sharing Fault Twice per second Fault LED lit
26 Battery Over Voltage Once per second Fault LED blinking
27 Reserve Once per second Fault LED blinking
28 Reserve Once per second Fault LED blinking
29 Output Shortcut Once per second Fault LED blinking
30 Rectifier over current Fault Once per second Fault LED blinking
31 Bypass Over Current Once per second BPS LED blinking
32 Overload Once per second INV or BPS LED blinking
33 No battery Once per second Battery LED blinking
Battery Under Voltage
34 Once per second Battery LED blinking
(Low Battery protection)
Battery volt warning
35 Once per second Battery LED blinking
(Battery Voltage Low)
36 Inner Communication Fault Once per 2 seconds Fault LED blinking
DC Component Over Limit.
37 Once per 2 seconds INV LED blinking
(Unbalance INV. DC)
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 38 Parallel Overload Once per 2 seconds INV LED blinking
39 Mains Volt. Abnormal Once per 2 seconds Battery LED lit
40 Mains Freq. Abnormal Once per 2 seconds Battery LED lit
41 Bypass Not Available BPS LED blinking
42 Bypass Unable To Trace BPS LED blinking
43 Inverter On Invalid
44 Reserve
45 inverter not on

4.4 Options
SNMP card: internal SNMP / external SNMP optional
◆ Loosen the 2 torque screws (on each side of the card).
◆ Carefully pull out the card. Reverse the procedure for re-installation
The slot called SNMP supports the MEGAtec protocol. We advise that NetAgent II-3 port is also
a tool to remotely monitor and manage any UPS system
NetAgent II-3Ports supports the Modem Dial-in (PPP) function to enable the remote control via
the internet when the network is unavailable.
In addition to the features of a standard NetAgent Mini, NetAgent II has the option to add
NetFeeler Lite to detect temperature, humidity, smoke and security sensors. Thus, making NetAgent
II a versatile management tool. NetAgent II also supports multiple languages and is setup for
web-based auto language detection.

Typical topology of the UPS Network Management

Relay card
A 10-pin terminal is supported to offer the signals of Bypass, Utility Failure, Inverter On, Battery
Low, UPS fault, and UPS Shutdown.
The relay communication card contains six dry contact outputs and one dry input. The inputs and
outputs are factory programmed according to functions listed in the table
Table: Relay Contacts (communication card)

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 Pin Function Description Input or Output
1 Utility Failure
2
Battery Low
3
4 Bypass On Output
5 UPS Fault
6 Inverter On
7 UPS Fault
8 common
9 Remote Shutdown + Input (5~12V)
10 Remote Shutdown - Input (5~12V)

Appendix 1 Specifications

Model 10k (S/H) 15k (S/H) 20k (S/H)

10kVA 15kVA 20kVA
Capacity
10kW 15kW 20kW
380/400/415Vac,(3Ph+N+PE)
Phase
220/230/240Vac,(L+N+PE)
380/400/415Vac
Rated Voltage
220/230/240Vac
208~478Vac
Voltage Range
120~276Vac
Frequency Range 40-70Hz

Input Power Factor ≥0.99

Current THDi ≤3%(100% non linear load)
Max. voltage: 220Vac: +25%(optional +10%,+15%,+20% )
230Vac: +20%(optional +10%,+15% )
Bypass Voltage Range 240Vac: +15%(optional +10% )
Min. voltage: -45% (optional -10%, -20%, -30%)
Frequency protection range: ±10%
Generator Input Support
Phase 220/230/240Vac,(L+N+PE)
Rated Voltage 220/230/240Vac
Power Factor 1.0
Voltage Regulation ±1%
Output
Utility Mode ±1%, ±2%, ±4%, ±5%, ±10% of the rated frequency(optional)
Frequency
Battery Mode (50/60±0.1%)Hz
Crest Factor 3:1
THD ≤2% with linear load

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 ≤5% with non linear load
Efficiency Up to 94.5%
±120Vdc(20pcs9AH)
Standard ±120Vdc(2x20pcs 9AH)
(20pcs7AH;2x20pcs
unit (2x20pcs 7AH optional)
7/9AH optional)
Voltage ±96/108/120Vdc (16~20 pcs, 16 pcs define, Standard unit
and 20 pcs no power derating; 18 pcs output power factor
Long run
0.9; 16 pcs output power factor 0.8;)
Battery unit
Optional:
±192/204/216/228/240Vdc(32/34/36/38/40pcs optional)
Standard unit 1.35A 2.7A
Charge
Long run 14A max. 16A max. 18A max.
Current(A)
unit charge current can be set according to battery capacity installed
Transfer Time Utility to Battery : 0ms; Utility to bypass: 0ms
Load≤110%: last 60min change to bypass, ≤125%: last
AC Mode 10min, change to bypass, ≤150%: last 1min change to
bypass, >150% change to bypass immediately
Overload Load≤110%: last 10min, ≤125%: last 1min, ≤150%: last
Bat. Mode
5S, >150% shut down UPS immediately
Bypass Mode Breaker 64A Breaker 100A Breaker 126A
Short Circuit 150A peak 270A peak 300A peak
Protection Line Mode: Switch to Bypass; Backup Mode: Shut down UPS
Overheat
immediately
Battery Low Alarm and Switch off
Self-diagnostics Upon Power On and Software Control
EPO(optional) Shut down UPS immediately
Battery Advanced Battery Management
Noise Suppression Complies with EN62040-2
Alarms Audible & Visual Line Failure, Battery Low, Overload, System Fault
Line Mode, Bypass Mode, Battery Low, Battery Bad,
Status LED & LCD
Overload & UPS Fault
Display Input Voltage, Input Frequency, Output Voltage, Output
Reading On the LCD Frequency, Load Percentage, Battery Voltage & Inner
Temperature
USB, RS232, RS485, Parallel (optional), Coupler dry contact,
Communication Interface
Intelligent slot, SNMP card (optional), Relay card (optional)
Operating Temperature 0℃～40℃
Storage Temperature -25℃～55℃
Environment
Humidity 0～95% non condensing
Altitude < 1500m.When>1500m,lower the rated power for use
Dimensions Standard unit：250×900×868
Other (W×D×H)mm Long run unit：250×580×655
Weight (Kg) 125/33 180/37 181/38

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Safety Conformance CE,EN/IEC 62040-2,EN/IEC 62040-1-1

Appendix 2 Problems and Solution

In case the UPS cannot work normally, it might be wrong in installation, wiring or operation.
Please check these aspects first. If all these aspects are checked without any problem, please
consult with local agent right away and provide below information.
（1） Product model name and serial number.
（2） Try to describe the fault with more details, such as LCD display info, LED lights status, etc.
Read the user manual carefully, it can help a lot for using this UPS in the right way. Some FAQ
(frequently asked questions) may help you to troubleshoot your problem easily.

No. Problem Possible reason Solution

Input power supply is not
Measure if the UPS input
Utility is connected but connected;
voltage/frequency is within the
the UPS cannot be Input voltage low;
1 window.
powered ON. The input switch of the
Check if UPS input is switched on
UPS is not switched on.
Utility normal but Utility The input breakers of the
Switch on the input breaker;
LED does not light on, UPS are not switched on;
2 Make sure the input cable is well
and the UPS operates at input cable is not well
connected.
battery mode connected
The UPS does not Output cable does not well
Make sure the output cable is well
indicate any failure, but connected;
connected;
3 output do not have Output breaker do not
Switch on the output breaker.
voltage switch on
If the UPS operates at battery mode,
Utility voltage exceeds
4 Utility LED is flashing please pay attention to the remaining
UPS input range.
backup time needed for your system.
Battery breaker does not Switch on the battery breaker. If
switch on, or batteries are batteries are damaged, need to
Battery LED is flashing
damaged, or battery is replace whole group batteries,
but
5 reversely connected. Connect the battery cables correctly;
no charge voltage and
Battery number and Go to LCD setting of the battery
current
capacity are not set number and capacity, set the correct
correctly. data.
Buzzer beeps every 0.5
seconds and LCD Overload Remove some load
6 display “output overload”
Buzzer long beeps, LCD The UPS output is in short Make sure the load is not in short
7
display “29”fault code circuit circuit, and then restart the UPS.
The UPS is set to ECO Set the UPS working mode to UPS
The UPS only works on mode, or the transfer type(non-parallel) or to reset the times
8
bypass mode times to bypass mode are of transferring to bypass or re-start the
limited. UPS
Battery switch is not
Close the battery switch:
properly closed:
Change the fuse:
Battery fuse is not open:
Recharge the battery:
9 Cannot Black start Or Battery low:
Power ON the UPS with AC to set the
Battery quantity set wrong;
battery quantity &quantity;
Power breaker in the rear
Switch on the power breaker.
panel not switch ON.
Buzzer beeps
10 UPS is out of order Consult with your local agent for repair
continuously and LCD
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 indicates 1,3,5,9,15, etc
fault codes

Appendix 3 USB communication port definition

Definition of port：

Connection between PC USB port and UPS USB port.

PC USB port UPS USB port Description

Pin 1 Pin 1 PC : +5V
Pin 2 Pin 2 PC : DPLUS signal
Pin 3 Pin 3 PC :DMINUS signal
Pin 4 Pin 4 Signal ground

Available function of USB

◆ Monitor UPS power status.

◆ Monitor UPS alarm info.

◆ Monitor UPS running parameters.

◆ Timing off/on setting.

Communication data format

Baud rate ---------- 9600bps

Byte length ---------- 8bit

End bit ---------- 1bit

Parity check ---------none

CAUTION!
USB, RS232 and RS485 interface cannot be used at the same time,
you can only use one of them at one time.

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 Appendix 4 RS232 communication port definition

Definition of Male port：

Connection between PC RS232 port and UPS RS232 port

PC RS232 port UPS RS232 port

Pin 2 Pin 2 UPS send, PC receive

Pin 3 Pin 3 PC send, UPS receive

Pin 5 Pin 5 ground

Available function of RS232

◆ Monitor UPS power status.

◆ Monitor UPS alarm info.

◆ Monitor UPS running parameters.

◆ Timing off/on setting.

RS-232 communication data format

Baud rate ---------- 9600bps

Byte length ---------- 8bit

End bit ---------- 1bit

Parity check ---------none

CAUTION!

USB, RS232 and RS485 interface cannot be used at the same time,
you can only use one of them at one time.

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 Appendix 5 RS485 communication port definition

Definition of port：

Connection between the Device’s RS485 port and UPS RS485 port.

device(RJ45) UPS(RJ45) Description

Pin 1/5 Pin 1/5 485+ “A”

Pin 2/4 Pin 2/4 485 - “B”

Pin7 Pin7 +12Vdc

Pin8 Pin8 GND

Available function of RS485

◆ Monitor UPS power status.

◆ Monitor UPS alarm info.

◆ Monitor UPS running parameters.

◆ Timing off/on setting.

◆Battery environment temperature monitoring.

◆Charging voltage modulation depending on batteries temperature

Communication data format

Baud rate ---------- 9600bps

Byte length ---------- 8bit

End bit ---------- 1bit

Parity check ---------none

CAUTION!

USB, RS232 and RS485 interface cannot be used at the same time,
you can only use one of them at one time.

RS485 port pin7 is 12Vdc!

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 Appendix 6 Dry Contact port definition

Definition of Male port：

Instruction:
Relay Dry Contact Port 5A/277Vac

UPS Instruction
Pin1 Normally NC
Pin2 Normally NO
Pin3 /
Pin4 Common

Function 1 description (default, internal J6 jumper):

◆ Drive the bypass breaker when backfeed alarm.
Function 2 description (Optional, internal J5 jumper):
◆ Drive the battery breaker when battery voltage low.

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 Appendix 7 REPO instruction

Definition of port：
Connection diagram：

Connection between the button and UPS REPO port.

Button UPS REPO Description

Pin 1 Pin 1 EPO

Pin 2 Pin 2 GND

◆A remote emergency stop switch (Dry contact signal and “normally open” - not provided) can be
installed in a remote location and connection through simple wires to the REPO connector.

◆The remote switch can be connected to several UPS in a parallel architecture allowing the user to
stops all units at once.

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 Appendix 8 Backfeed Protection

Backfeed Protection

The presence of a backfeed protection is required by IEC 62040-1 UPS standard.

An additional external isolation device must be installed upstream the UPS system. A magnetic
contactor or a circuit breaker with UVR (Under Voltage Release) functionality can be used for this
purpose.
The isolation device must be able to carry the UPS input current (common input in case of single
source, bypass input in case of dual source).
E.g. an isolation device can be a magnetic contactor. The coil of the contactor should be supplied by
(eg. fused L1-N voltage) the input source in single mains configurations or by the bypass source in
dual mains configurations, via the output port as per Appendix 6.
If the contactor coil exceeds the voltage/current limits of the UPS output port a 24 Vcc source should
be generated from the same source the contactor coil is supplied from, in order to supply an
additional external auxiliary relay coil. The relay contact, properly rated, should allow to supply the
contactor coil.

Connections to provide backfeed protection are show into following schematic diagram.

P24V / M – External power supply +24Vcc

R – Relay
C – Coil
F – Fuse

Backfeed installation with relay:

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Backfeed installation without relay:

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 Appendix 9 Battery replacement
10-20kVA standard change battery:

1) Remove the screws of the right and left panel, and then open both panels

2) Remove the battery connection wire. Do not short the battery

3) Remove the screws of the covering of the battery and then remove the covering as the following
picture shows. Do not touch the battery terminals.

4) Take out the battery that needs to be replace, then install the new battery. At last, install the
battery covering and connection wires .

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 Appendix 10 Dust-proof net replacement
10-20kVA replace the dust-proof net：

1）Remove the screws of the right and left panel, and then open both panels

2）Remove the screws as the following picture shows and then remove the front panel.

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3）Remove the dust proof net according to the following direction.

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