Session Pan Sampe
Session Pan Sampe
Session Pan Sampe
SESSION PLAN
Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUESTS
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUESTS
Learning Outcomes:
LO1. Identify and perform different housekeeping services
LO2. Handle housekeeping requests
LO3. Advice guest on room and housekeeping equipment
A. Introduction
The unit of competency Provide Housekeeping Services to Guest deals with the skills, knowledge and attitude required to provide arrange of general housekeeping services to
guests.
B. Learning Activities
LO1: IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES.
Learning Content Methods Presentation Practice Feedback Resources Time
Hotel Organization: Modular & Read Information Sheet 1.1-1on Answer Self-Check Compare answers with CBLM
Department and Its Discussion Housekeeping Organization 1.1-1 Answer Key 1.1-1
Functions Modular & Read Information Sheet 1.1-2on Scope Answer Self- Check 1.1-2 Compare answer with CBLM
Discussion of Housekeeping Maintenance Answer Key 1.1-2
Modular & Read Information Sheet 1.1-3on Answer Self- Check 1.1-3 Compare answer with CBLM
Discussion Standards of Ideal Housekeeping Answer Key 1.1-3
Hotel Codes and Modular & Read Information Sheet 1.1-4on Hotel Answer Self- Check 1.1-4 Compare answer with CBLM
Regulations Discussion Codes and Regulations Answer Key 1.1-4
Interpersonal Skills: Modular & Read Information Sheet 1.1-5on Answer Self- Check 1.1-5 Compare answer with CBLM
Communication and Discussion Interpersonal Skills: Communication Answer Key 1.1-5
Listening Skills and Listening Skills
Film viewing View video on Room Guest Perform Task Sheet 1.1-5 Evaluate Performance using CBLM
on How to Room a guest Performance Criteria
Checklist 1.1- 5
Basic operational skills on Modular & Read Information Sheet 1.1-6on Basic Answer Self- Check1.1-6 Compare answer with CBLM
facilities and equipment Discussion Operational Skills on Facilities and Answer Key 1.1-6
Equipment
Demonstration View PowerPoint presentation on Perform Operation Evaluate performance using CBLM
Operating a Vacuum Cleaner Sheet 1.1-6 Operate Performance criteria
vacuum cleaner checklist1.1-6
Personal Hygiene Modular & Read Information Sheet 1.1-7on Answer Self- Check1.1-7 Compare answer with CBLM
Discussion Personal Hygiene and Good Grooming Answer Key 1.1-7
Preparing requisitions for Modular & Read Information Sheet 1.1-8on Answer Self- Check1.1-8 Compare answer with CBLM
Maintenance Services Discussion Preparing Requisitions for Maintenance Answer Key 1.1-8
Services