X351 - JTB00349v2 - 5.0L Supercharger Noise
X351 - JTB00349v2 - 5.0L Supercharger Noise
X351 - JTB00349v2 - 5.0L Supercharger Noise
TECHNICAL BULLETIN
JTB00349v2
22 MAY 2014
This reissue replaces all previous versions. Please destroy all previous versions.
This bulletin supersedes TSB JTB00349/2014 dated 07 APR 2014, which should either be destroyed
or clearly marked to show it is no longer valid (e.g. with a line across the page). Only refer to the
electronic version of this Technical Bulletin in TOPIx.
SECTION: 303-12C
5.0L Supercharger Noise
AFFECTED VEHICLE RANGE:
XK Range (X150)
Model Year: 2010-2014
VIN: B32753 Onwards
F-TYPE (X152)
Model Year: 2014 Onwards
VIN: K00001 Onwards
XF (X250)
Model Year: 2010-2014
VIN: R47154 Onwards
XJ Range (X351)
Model Year: 2010-2014
VIN: V00001 Onwards
MARKETS:
All
CONDITION SUMMARY:
Situation:
A Customer may report a concern of a loud clattering/rattle/knocking type noise from the engine.
Investigation reveals the noise is being emitted from the supercharger.
This version has been issued for a change to the Service Instruction and Parts Required.
Cause:
The torsional isolator and or the torsional isolator spring support shaft are wearing causing excessive
backlash in the supercharger drive.
Suggested Customer Concern Code N11.
Action: Should a customer express concern, follow the Service Instruction outlined below.
PARTS:
C2D38554 Supercharger Spring Isolator Kit (Denso As Quantity: 1
Required)
C2D38553 Supercharger Spring Isolator Kit (Bosch As Quantity: 1
Required)
AJ811576 Gasket - Right Quantity: 1
AJ811590 Gasket - Left Quantity: 1
WARRANTY:
Vehicle Model Model Years VIN Range C2D38554 (Denso) C2D38553 (Bosch)
XJ (X351) 2010 to 2013 V00001 to V39426 Yes -
https://topix.jaguar.jlrext.com/topix/service/document/478075 25/10/2015
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Vehicle Model Model Years VIN Range C2D38554 (Denso) C2D38553 (Bosch)
XJ (X351) 2014 onwards V39427 onwards - Yes
NOTE: Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the
latest repair time.
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the
causal part number with a quantity of zero.
TIME CONDITION CAUSAL
DESCRIPTION SRO
(HOURS) CODE PART
SERVICE INSTRUCTION:
NOTE: See the table above for the part numbers that apply to affected vehicle lines.
1Remove the supercharger drive belt (see TOPIx Workshop Manual Section 303-05 Supercharger Belt) and
rotate the supercharger pulley by hand.
2Use the supercharger spring isolator kit: When there is a clunk or knocking noise from the
supercharger or if there is significant free play when turning the pulley before the rotors start to turn
(see Workshop Manual, Section 303-12, Supercharger Spring Isolator).
3Refer to the symptoms in items 1 to 3 below – if any of these are present install a new supercharger.
This must be done as a separate Warranty Claim.
1. The pulley does not rotate freely – for example if it sticks, if it is difficult to move, or if roughness can
be felt in the bearing during rotation.
2. The blades/rotors are damaged. Please be advised light rotor contact will result in a polished
appearance this is normal and does not indicate damage to the rotors.
https://topix.jaguar.jlrext.com/topix/service/document/478075 25/10/2015