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    FB Greeter & Cashier

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    fbm
    This document outlines the responsibilities of a Greeter/Cashier position at a hotel. The main duties include providing excellent customer service, ensuring minimum brand standards are met, computing bills, accepting payments and making change, adhering to cash handling policies and procedures, and having product knowledge to recommend items to customers. The position reports to the Food and Beverage Manager and is responsible for the smooth operations of the front-of-house area.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    FB Greeter & Cashier

    Uploaded by

    fbm
    30 views2 pages
    This document outlines the responsibilities of a Greeter/Cashier position at a hotel. The main duties include providing excellent customer service, ensuring minimum brand standards are met, computing bills, accepting payments and making change, adhering to cash handling policies and procedures, and having product knowledge to recommend items to customers. The position reports to the Food and Beverage Manager and is responsible for the smooth operations of the front-of-house area.

    Original Description:

    Greeter Job Desc

    Original Title

    09. FB Greeter & Cashier

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    This document outlines the responsibilities of a Greeter/Cashier position at a hotel. The main duties include providing excellent customer service, ensuring minimum brand standards are met, computing bills, accepting payments and making change, adhering to cash handling policies and procedures, and having product knowledge to recommend items to customers. The position reports to the Food and Beverage Manager and is responsible for the smooth operations of the front-of-house area.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    30 views2 pages

    FB Greeter & Cashier

    Uploaded by

    fbm
    This document outlines the responsibilities of a Greeter/Cashier position at a hotel. The main duties include providing excellent customer service, ensuring minimum brand standards are met, computing bills, accepting payments and making change, adhering to cash handling policies and procedures, and having product knowledge to recommend items to customers. The position reports to the Food and Beverage Manager and is responsible for the smooth operations of the front-of-house area.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    GREETER / CASHIER

    Place of Work: Food and Beverage


    Scope and General Purpose of Job: To ensure the smooth and efficient running of the training
    function in the F&B Division in accordance with the divisional
    objectives.

    Responsible to: Food & Beverage Manager


    Restaurant & Lobby Lounge Manager
    F&B Supervisor
    Responsible for:

    Main Duties

    Customer Service
     Ensures the delivery of brand promise and provides exceptional guest service at all times.
     Provides excellent service to internal customers in other departments as appropriate.
     Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner,
    following through to make sure problems are resolved satisfactorily.
     Maintains positive guest and colleague interactions with good working relationships.
     Establishes a rapport with guests maintaining good customer relationships.

    Operational
     Ensures that minimum brand standards have been implemented.
     Responds to the results of the Consumer Audit and ensures that the relevant changes are
    implemented.
     Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall
    success of the hotel and the satisfaction of hotel guests.
     Works in a supportive and flexible manner with other departments, in a spirit of “We work through
    Teams”.
     Greets customers and seats guests accordingly.
     Computes bill according to items consumed by guests.
     Presents checks/ bill showing amount due.
     Makes change, cashes checks, and issues receipts to guests.
     Records amounts received and prepares reports of transactions.
     Reads and records totals shown on cash register tape and verifies against cash on hand.
     Quotes price and describes features of items for which money is received.
     Makes necessary checks needed for specific function.

    Page 1
    GREETER / CASHIER

    Operational (continued)
     Makes daily transactions on his/ her shift.
     Gives cash refunds or issues credit memorandums to customers for returned merchandise.
     Fully conversant with all aspects of the cashiering System.
     Operates cash register by passing price coded items across electronic scanner to record price,
    compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.
     Verifies cash received ensuring only genuine money been collected.
     Verifies all credit cards presented by guest before to validity of the card.
     Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and
    cash handling.
     Reports and explains any discrepancies in outlet checks, daily transactions and reports.
     Verifies all credit cards presented by guest before to validity of the card.
     Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and
    cash handling.
     Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the
    ability to recommend Food and Beverage combinations and up sell alternatives.

    Other Duties
     Understands and strictly adheres to Rules and Regulations established in the Employee Handbook
    and the hotel's policies concerning fire, hygiene, health and safety.
     Ensures high standards of personal presentation and grooming.
     Exercises responsible behaviour at all times and positively representing the hotel and Hotel Indonesia
    Group.
     Responds to changes in the Food and Beverage function as dictated by the industry, company and
    hotel.
     Attends training sessions and meetings as and when required.
     Carries out any other reasonable duties and responsibilities as assigned.

    Name of Employee:

    Date Received:

    Signed:

    Page 2

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