Meycauayan College

Calvario, City of Meycauayan, Bulacan 3020

BUSINESS ORGANIZATION
AND MANAGEMENT
Corporate Social Responsibility
Research
SUBMITTED BY:

LEADER:
Llorente, Elaiza Leanne S.
MEMBERS:
Barretto, Cristine Ann
Bulatao, Christian
Costelo, Patrick Brian
Feliciano, Felicity
Milan, Mc Judel P.
Uyyangco, Paulyn

SUBMITTED TO:
Mrs. Joan Imperial

DATE SUBMISSION: February 26, 2024

CONCENTRIX
Top BPO Company in the Philippines
Content:
● BUSINESS OPERATION MANAGEMENT
- Concentrix is an American business services company specializing in customer engagement
and business performance.
- We create game-changing customer journeys that help brands grow, across the world and into
the future.
- Concentrix Philippines is one of the largest private employers with 46 sites in the country.
- Concentrix has 100 Fortune Global 500 clients and 125 new economy clients.
- Concentrix provides services to clients in our key industry verticals: technology and consumer
electronics; retail, travel and ecommerce; banking, financial services and insurance; healthcare;
communications and media; automotive; and energy and public sector.

● MANAGEMENT
- Concentrix provides competitive compensation and benefits. Your salary is based on your
experience in the BPO industry and how fluent you are when speaking in English. All of our
clients are Americans that's why it is really important.
- The management is the one whos proposing to our clients' brand in US for us to expand and to
have another Line Of Business to work with.
- They always tend to recognize the achievements of every employers they have and provide
incentives and bonuses.
- According to the certification results, 80% of staff at Concentrix Philippines say that the
company is a great place to work based on an extensive survey measuring the trust staff have
with their leaders, the pride they have with their jobs, and the happiness they experience with
their colleagues. Moreover, 90% said they consider Concentrix physically safe to work in and
that they are treated fairly regardless of their status, gender or beliefs.

● CONDUCT INTERVIEW WITH MY MANAGERS

“My experience here has been great since day 1. I really love how (Concentrix) puts the staff
first in everything they do and puts a premium to overall health and wellbeing. They listen to
staff feedback and come up with action plans to address them”. - tenure agent (10 years)
“I can attest to how they (Concentrix) help staff advance their career. I experienced this firsthand
when my work performance was recognized after being with the company for just 1 and a half
years and got promoted to lead my own team”. -Team Leader who got promoted in a short period
of time.

● CULTURE
“We are changing the game in our pursuit of excellence. We are fighting for better brand
experiences. Championing our people.

Acting with integrity, collaborating constructively, always with exemplary character. We win
only when our clients win. We are one team, one company.”

● ETHICS
They operate their company with three principles, it includes:
a. Visibility
- Throughout the organization allows us to quickly see and address the problems and
opportunities.
b. Velocity
- Quickly adapt to and anticipate changes in the marketplace and in our client’s business.
c. Value
- To their staff, clients and shareholders is considered and upheld in all aspects their
company does.

AVON
Avon is a source of beauty related products. That runs for 137 years up until this date,
worldwide. Recruited thousands of sales representative to sell their products

● CULTURE AND MANAGEMENT:

- Avon does not directly involve the consumers. It hired sales representatives/ dealers that are
firstly registered at their system as one of the distributors of the product.

● STRATEGIES:
- The income of the sales representative will be based on the quantity sold. In this they motivated
sales dealers to promote and make sales to earn more.

● ETHICS:
- Avon implements the personal responsibility of every associate to behave ethically and in
compliance with the laws and expectations of the communities in which we operate. This scope
is the one month due of Sale representatives in every purchase they did. If the balance is unpaid
after due the Sale Dealers will face a penalty.

YONDU
The company prides itself on its transformative business solutions, including Custom Software
Development, eCommerce Solutions, Cloud Services, Managed IT Services, and Ready-to-Use
Platforms.

● CULTURE AND MANAGEMENT

We foster a sense of community like no other. With a people-first culture, we nurture everyone’s
potential, bringing us all closer to our goals.

● STRATEGIES
Yondu, Inc is a top IT solutions provider wholly owned by Globe. It empowers businesses
through secure, scalable, and innovative technology solutions, supporting Globe Group’s
commitment to uplifting Filipino lives, transforming enterprises, and building a digital nation.

● ETHICS
A particular segment of Tech’s Business Unit is meeting goals that contribute to the overall
success of a company. Ensures that operations run smoothly and that people are productive.
Designs policies, oversees customer service and implements technology solutions. Leads and is
accountable for managing the group’s financials (PnL) and delivering the vision for the company
on identifying the best methodologies, tools, and organizational model for Tech services. Leads
with an analytical and strategic mind and has a broad knowledge of the business.

COCA COLA
Content:
● BUSINESS OPERATION
Coca-Cola manufactures and sells syrup to authorized bottlers. These partners then add water
and carbonation to make and sell finished Coca-Cola products. This division is referred to as the
company's concentrate operations. Coca-Cola has supported the consolidation occurring among
its bottlers.

Operations management encompasses a range of procedures associated with the use of available
productive resources, the system or production, design, product management, supply chain
management, as well as other processes. Mostly, operations management is needed for
considering the acquisition, development, and use of resources (including materials and
ingredients) needed for delivering a product that customers desire. Coca-Cola, being one of the
most popular companies in the world, has a complex operations management system, which
includes a network of bottlers and production and distribution systems

● CULTURE
Coca-Cola has a strong organizational culture focused on innovation, creativity, and employee
well-being, with a set of core values that guide their actions and a variety of rituals and programs
to support and motivate their employees.

● STRATEGIES
To enable its future business success, Coca Cola has adopted a strategic management process
that follows a four-step process; environmental scanning, strategy formulation, strategy
implementation, and strategy evaluation.

● ETHICS
Promote a culture of integrity by making ethical decisions and showing honesty and integrity in
everything you say and do. Never encourage or direct any employee to achieve a business result
at the expense of violating our Code or the law.

JOLLIBEE FOOD CORPORATION

Content:
The foods that are sold by the chains are made within the company using unique company
recipes. The restaurants comply with company policies and procedures and use ingredients and
suppliers stipulated by the company.

● CULTURE AND MANAGEMENT

The culture at Jollibee Foods Corporation encourages innovation and risk-taking. They trust their
employees to come up with innovative and new ideas. Jollibee Foods Corporation realizes the
importance of innovation, and the company's culture promotes innovation, which means that the
company encourages its creative employees to add creativity to their performance.

Jollibee Foods Corporation puts effort and attention to detail when it comes to designing a new
product or to design policies for the employees to create a positive culture.

Jollibee Foods Corporation continuously promotes a positive work culture for its employees.
Because of this, the company has initiated an employee recognition program. Also, the company
focuses on diversity and inclusivity. Jollibee Foods Corporation gives respect to their employees,
and they encourage their employees to respect their colleagues. The company has zero-tolerance
policies against harassment, abuse and discrimination. Positive culture plays an important role in
the success of any organization.

● STRATEGIES AND ETHICS

Jollibee’s marketing strategy is built on customer-centricity, focusing on creating a unique and
memorable experience for its target market.

The brand has successfully built a strong emotional connection with its customers through its
advertising campaigns, which evoke happiness, nostalgia, and togetherness.

Conducting business with integrity, treating everyone with respect, committing to lawful
business practices, and safeguarding the Company's resources and interests. (Jollibee official
company policies)