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BUSINESS ENGLISH · ENGLISH IN VIDEO · UPPER-INTERMEDIATE (B2-C1)

EMBRACING
EMOTIONS AT
WORK
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1 Warm up

Look at these three people answering the question, "How was your weekend?" How do you feel about
these people? What do you think about their answers?

It was good thanks, And It was great thanks! We It was OK, I guess. We
yours? took the kids swimming went to this new Mexican
which they loved! You restaurant near us and I had
know the new swimming the nachos. I don’t know
pool in the centre of town? what was in them, but it
Then we watched this silly gave me really bad wind.
Ben Stiller film that always My wife told me we should
makes me laugh and ate have gone to the Italian
pizza. Yesterday, we just place so had no sympathy.
caught up on sleep and But Italian food always
went for a walk. How about gives me heartburn.
you?

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EMBRACING EMOTIONS AT WORK

Look at the following emotions in the box. With a partner, discuss if they are acceptable emotions
to display in a professional environment in your culture, and if so, in what situation would they be
appropriate?

Anger Sadness Joy

Jealousy Fear Anxiety

Which of these emotions would you display in your professional environment?

2 Vocabulary development

Look at these phrases from the video. With a partner, discuss what they mean. When you have
finished, check your answers with your teacher or on the Internet.

1. Being stoic
2. More ... than they bargained for
3. Undermine yourself
4. A wide spectrum of ...
5. Under-emoters/Over-emoters
6. Selective vulnerability
7. Flag your feelings
8. A looming deadline
9. Read the room
10. Prone to doing something

In pairs, answer these questions.

1. Would you describe yourself or someone you know as stoic? How do you/they behave?
2. Can you describe a situation where you got more of something than you bargained for?
3. In what ways do you sometimes undermine yourself? Has anyone ever undermined you? What
happened?
4. Would you describe yourself as an under-emoter or an over-emoter? Why?
5. What action can you take to flag your feelings?
6. How do you react to a looming deadline?
7. What can you do to read the room?
8. What things are you prone to doing in your daily life?

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EMBRACING EMOTIONS AT WORK

3 Watching for general understanding

Watch the video and answer these questions.

1. The speaker says that we work better together when ...

a. we present ourselves as professionals at all times.

b. we allow colleagues to see our human side.
c. we share all of our feelings at work.

2. The first way the speaker suggests to show your emotions is ...

a. if you’re in a bad mood due to something outside of work, acknowledge it and reassure
colleagues that it’s not about them.
b. tell your colleagues exactly why you are in a bad mood.
c. don’t tell anyone if you’re in a bad mood because they are contagious.

3. The second suggestion the speaker has is ...

a. get other people to help you with your deadlines.

b. stop communicating with your colleagues if you are stressed.
c. analyse what your emotions are telling you and what needs you have.

4. She suggests that you should share your feelings if ...

a. it will make you feel better and you will be able to do your job better.
b. it will make your colleagues feel more supported and understand the situation.
c. you have a deadline and you are feeling really stressed about it.

5. Her final suggestion is ...

a. to understand how people feel and give them a way to move forward with their work.
b. if you’re having a difficult time, tell your boss about everything.
c. have a party for everyone so they will see you as a fun person.

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EMBRACING EMOTIONS AT WORK

4 Watching for detail

Now watch the video again and complete these notes on the talk with no more than three words.

1
Pervasive myth = emotions don’t belong at work = stoic, cold.

Research shows when colleagues are more human, show emotions, we

2
them more.
3
However, sharing builds trust / .

4
Emotional expression is a wide .

5
One side = over-emoters, other side = under-emoters. Balance? .

Four ways to start:

6
1. Flag your feelings. Bad moods are . If it’s nothing to do with work,
7
just point out that you are having a .

8
2. If it is work related try to understand the need . Try to take positive
action to deal with it.

3. If you want to share your feelings, see it from the other person’s point of view. If what
9
you want to say will help them and feel more supported, then share. If
not, don’t.

4. Try to understand how people in the office are feeling, and provide
10 11
. Acknowledge the efforts of others and show .

Look back at the warm-up activity. Which person was:

a. an under-emoter?
b. an over-emoter?
c. practising selective vulnerability?

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EMBRACING EMOTIONS AT WORK

5 Talking point

In pairs, practise one of the following role plays. Remember the steps from the talk and try to use the
advice given in the roleplay.

Role play 1

Person A Person B

You need to ask Person B if they can stay You’ve been working long hours recently
later to help you complete some work that and you are tired because one of your
will help you hit a deadline. You are feeling children was ill during the night.
very stressed about the situation. You
should approach Person B and ask them
for help.

Role play 2

Person C Person D

It’s the end of the week. You have an upset It’s been a really long week and you are
stomach and you want to ask Person D, tired. Your car hasn’t been working very
your supervisor, if you can leave early well and you think you may have to get it
today. It has been a very busy week and fixed over the weekend. Your team needs
you have stayed late several nights this to complete the project by the middle of
week. next week. They have all been working
hard, but you are still concerned that it
may not be enough.

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EMBRACING EMOTIONS AT WORK

Transcripts

3. Watching for general understanding

Narrator: No matter how hard you might try, you can’t just flip a switch when you step into the office
and turn your emotions off. Feeling feelings is part of being human.

Narrator: A pervasive myth exists that emotions don’t belong at work, and this often leads us to
mistakenly equate professionalism with being stoic or even cold. But research shows that
in the moments when our colleagues drop their glossy professional presentation, we’re
actually much more likely to believe what they’re telling us. We feel connected to the
people around us. We try harder, we perform better and we’re just generally kinder. So
it’s about time that we learn how to embrace emotion at work.

Narrator: Now, that’s not to say you should suddenly become a feelings fire hose. A line exists
between sharing, which builds trust, and oversharing, which destroys it. If you suddenly
let your feelings run wild at work and give people far more information than they bargained
for, you make everyone around you uncomfortable and you also undermine yourself.
You’re more likely to be seen as weak or lacking self-awareness, so, great to say you
weren’t feeling well last night – you don’t need to go into every lurid detail about how
you got reacquainted with your half-digested dinner.

Narrator: So there’s a wide spectrum of emotional expression. On one hand, you have under-
emoters, or people who have a hard time talking about their feelings, and on the other
end are over-emoters, those who constantly share everything that’s going on inside, and
neither of these make for a healthy workplace.

Narrator: So what’s the balance between these two extremes? It’s something called selective
vulnerability. Selective vulnerability is opening up while still prioritising stability and
psychological safety, both for you and for your colleagues. Luckily, anyone can learn to
be selectively vulnerable, with practice.

Narrator: Here are four ways to get started. First, flag your feelings without becoming emotionally
leaky. Bad moods are contagious, and even if you’re not vocalising what you’re feeling,
chances are your body language or your expressions are a dead giveaway. So if you are
crossing your arms or hammering on your keyboard, your coworkers are going to know
you’re upset. And if you don’t say anything, they might start to think it’s about them and
get worried. So if you are reacting to a non-work-related event, so traffic for example, just
flag it. You don’t need to go into detail. You can say something as simple as "I’m having a
bad morning. It has nothing to do with you." Now if it’s a work-related event that’s causing
you to feel strong emotions, that brings us to point number two.

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Narrator: Try to understand the need behind your emotion, and then address that need. If you
suddenly start to find everyone around you irritating, sit back and reflect on that. And it
might be that you’re irritable because you’re anxious, and you’re anxious because you’re
worried about hitting a looming deadline. And in that case, you can go back to your team
to address that need and say something like, "I want to make sure I get everything done
ahead of the deadline. Can you help me put together a realistic plan to do that?" If you’re
thinking of sharing, try and put yourself in the other person’s shoes. So if what you’re
about to say would help you feel more supported and better understand the situation,
then go ahead and share it. But if it gives you any kind of pause, you might want to leave
it out.

Narrator: And finally, read the room and provide a path forward. If everyone on your team has been
pulling long hours, and you notice that one of your colleagues seems particularly deflated
or anxious, you can acknowledge that and show some empathy, but then try to give them
something actionable that they could hold on to. And in this case, you could suggest that
you go to your manager and ask that your weekly meeting be pushed back a day so you
both have more time to work. You’re showing you’re invested in their success, but also
that you care about their well-being.

Narrator: When we can be honest about what we feel, and freely suggest ideas, make mistakes and
just not have to hide every piece of who we are, we’re much more likely to stay at the
company for a long time. We’re also happier and more productive.

Narrator: So take a moment to reflect on the emotional expression that you bring to work each day.
And if you are prone to oversharing, try editing. And if you’re a little bit more reserved,
look for moments when you can open up to your colleagues and be a bit vulnerable. And
chances are, there will be a big difference in how people respond to you. And selective
vulnerability might just become one of your most valuable tools.

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EMBRACING EMOTIONS AT WORK

Key

1. Warm up

10 mins.
The students will be talking about emotions at work. You will need to use your judgement based on your relationship
with the class as to how personal you make the examples.
Put the students in pairs or small groups and ask them to discuss the three different answers to the question. You
may want to ask them what kind of answer they would typically give to the questions and if it would differ with
different colleagues.
When they have completed this, ask them for feedback and see if there is a consensus amongst the class or if
it differs depending on cultural background. Then ask them to discuss the different emotions in the box. You
may want to ask them if they have witnessed those emotions being expressed in others. Depending on your
relationship with the class, you could ask if they have experienced any of those emotions at work and what they
did about it.
Again, ask for feedback either as a class or chat with individual pairs or groups.
Students’ own answers.

2. Vocabulary development

15 mins.
Ask the students to look at the phrases and speculate on their meaning. You may want to point out that Stoicism
is a Greek philosophy and approach to life which is where the word comes from. You could also add that that the
speaker is American and phrases such as flag your feelings and read the room are more common in American English
than British English, although they will be understood in British English. You can ask the students to research their
own answers or to return to their guesses once they have watched the video. Once they have the answers, you
can ask them to discuss the questions, again feeding back to the class or as a group.

1. being calm and almost without any emotion

2. more of something than expected
3. To do something that weakens your position or ability to do something
4. A large number of choices or possibilities
5. People who show too little emotion/too much emotion
6. People who carefully choose when and when not to show emotion
7. to acknowledge how you feel
8. A deadline that is in the near future, gives the idea that it is causing concern
9. Attempt to understand how people in the room are feeling generally
10. Something you often or easily do, usually something a little negative, e.g, I’m prone to looking at my phone
during a film.

3. Watching for general understanding

5 mins.
Depending on the level of your class, you may want to ask the students to guess the answers to the general
questions first, watch the video to check their answers, and then move on to the Watching for detail exercise.

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Alternatively, you may feel they are capable of completing both exercises simultaneously. Either way, it is a good
idea to ask the students to predict the answers to the multiple choice questions before listening.

1. b 2. a 3. c 4. b 5. a

4. Watching for detail

10 - 15 mins.
Ask the students to watch the video and complete the notes. You may want them to guess the words which will
fill the gaps ahead of watching. Note that the gaps could be filled by 1, 2, or 3 words. When this is complete,
ask them to look back at the warm-up activity and decide on how to classify the speakers at the beginning of the
lesson.

1. professionalism
2. believe
3. oversharing destroys it
4. spectrum
5. Selective vulnerability
6. contagious
7. bad morning
8. behind your emotion
9. understand the situation
10. a path forward
11. some empathy
Answers to the second part:

a. Person 1 b. Person 3 c. Person 2

5. Talking point

Up to 20 mins.
You may want to assign your students a situation or let them choose. Depending on the class, you may want to ask
them to write down the role-play or they could just improvise it, depending on what they are most comfortable
with. You could ask each pair/group to perform their roleplay for the class, or just for you depending on what the
students find most comfortable.
Be aware that not all students are comfortable performing for an audience so you should use your judgement as
to what you ask them to do.
When you have finished, you may want to ask the groups to discuss how they could use the four rules presented
in the talk to improve their work-life and perhaps revisit past situations to see what they or others could have
done differently. Monitor the task and help students if they need some ideas to begin.
Students’ own answers.

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