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    Data Sheet Five9 Geographic Redundancy

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    Omar Chavez Gutierrez
    Five9 Geographic Redundancy automatically replicates contact center configurations and data between primary and backup data centers within each of Four global regions to mitigate major service disruptions. Upon failure, calls are rerouted to the backup center within minutes to minimize downtime. Key features include automatic reconnection of agent applications and comprehensive failover procedures to ensure business continuity.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Data Sheet Five9 Geographic Redundancy

    Uploaded by

    Omar Chavez Gutierrez
    43 views2 pages
    Five9 Geographic Redundancy automatically replicates contact center configurations and data between primary and backup data centers within each of Four global regions to mitigate major service disruptions. Upon failure, calls are rerouted to the backup center within minutes to minimize downtime. Key features include automatic reconnection of agent applications and comprehensive failover procedures to ensure business continuity.

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    Data Sheet Five9 Geographic Redundancy

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    Five9 Geographic Redundancy automatically replicates contact center configurations and data between primary and backup data centers within each of Four global regions to mitigate major service disruptions. Upon failure, calls are rerouted to the backup center within minutes to minimize downtime. Key features include automatic reconnection of agent applications and comprehensive failover procedures to ensure business continuity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    43 views2 pages

    Data Sheet Five9 Geographic Redundancy

    Uploaded by

    Omar Chavez Gutierrez
    Five9 Geographic Redundancy automatically replicates contact center configurations and data between primary and backup data centers within each of Four global regions to mitigate major service disruptions. Upon failure, calls are rerouted to the backup center within minutes to minimize downtime. Key features include automatic reconnection of agent applications and comprehensive failover procedures to ensure business continuity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Data Sheet

    The Intelligent Cloud Contact Center

    Five9 Geographic
    Redundancy
    Mitigate major service disruptions and ensure business continuity.

    A service disruption can strike at any time. Automatic Client Reconnection


    Staying prepared for that possibility can play
    Five9 Geographic Redundancy provides
    a crucial role in the integrity of your business.
    fully replicated configurations of your
    For businesses of all sizes, downtime can
    environment within the local region. Five9 Benefits
    result in a loss of $300,000 or more for just a
    uses this information to route calls to the
    single hour. You’re not just risking a financial • Mitigate major service
    backup data center upon failover. Your
    impact, but damage to your reputation with disruptions.
    application users will receive a message
    customers as well. • Minimize downtime.
    informing them of the failover, and their
    Mitigate disruptions to help ensure business applications will automatically reconnect • Ensure business continuity.
    continuity. Preparation involves ensuring to the newly active data center. • Protect customer
    that you’ve built in the ability to mitigate reputation.
    major service disruptions caused by natural Comprehensive Failover Procedures
    disasters, network issues, power outages, fire, Features
    Five9 Geographic Redundancy redirects
    and other unforeseen events that can result inbound dialed number identification
    • Domain replication with
    in extended downtime. a designated primary and
    service (DNIS) numbers of the toll-free backup data center
    Five9 supports four global regions, providing number and direct inward dialing varieties
    • Five9 platform SLA =
    full geo-redundancy by default within by automatically instructing the Five9 99.999%1
    each region. Once a failover occurs, Five9 inbound carrier(s) to use an alternate
    • Full support of Five9
    Geographic Redundancy typically becomes destination within the local region. This features2
    operational within the region in a matter will verify the replication status of the
    of minutes. Five9 Geographic Redundancy current database. When the Five9 Network
    automatically replicates all data in real time Operations Center (NOC) and customer
    within the customer-deployed local region. support teams determine the need for a
    Five9 prioritizes data that’s essential for failover to the backup data center, the
    continued operation of your contact center Five9 cloud operations team will initiate
    and typically replicates this critical data the process.
    within seconds. Replication of large audio
    files such as call recordings and voicemail
    usually happens within minutes.

    Preparation involves ensuring that you’ve built in


    the ability to mitigate major service disruptions
    caused by natural disasters, network issues,
    power outages, fire, and other unforeseen events 1
    To receive credit, customer
    must have SLA in their contract
    and request a credit for a
    that can result in extended downtime. service disruption.
    2
    Excludes Verint products and
    some custom configurations.
    Continued Operations Post-failover
    Once the newly active data center becomes operational, Five9 domains
    will begin accepting inbound calls. Any agent applications running at the
    moment of the service disruption will automatically reconnect to the active
    data center. Once the Five9 cloud operations team restores services at the

    Five9 supports primary data center, replication commences between the data centers.
    When the data centers are in sync, the Five9 cloud operations team will
    four global regions, schedule a time to switch back to your dedicated primary data center.

    providing full Learn More


    To minimize downtime and maximize business continuity, trust Five9
    geo-redundancy Geographic Redundancy.

    by default within
    each region.

    About Five9
    Five9 is an industry-leading provider of cloud contact center solutions, bringing the power
    of cloud innovation to more than 2,500 customers worldwide and facilitating billions
    of customer engagements annually. Five9 provides end-to-end solutions with digital
    engagement, analytics, workforce optimization, and AI to increase agent productivity
    and deliver tangible business results. The Five9 platform is reliable, secure, compliant,
    and scalable. Designed to help customers reimagine their customer experience, the
    Five9 platform connects the contact center to the business while delivering exceptional
    customer experiences that build loyalty and trust.
    3001 Bishop Drive, Suite 350
    San Ramon, CA 94583 For more information visit www.five9.com or call 1-800-553-8159.
    925.201.2000 Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. The names and
    logos of third party products and companies in this document are the property of their respective owners and may also be trademarks.
    www.five9.com The product plans, specifications, and descriptions herein are provided for information only and subject to change without notice, and 2
    are provided without warranty of any kind, express or implied. Copyright ©2022 Five9, Inc. 16722

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