Reg Corp Ra

Regional Water Corp

Risk Assessment
Workshop Summary Paper

Regional Water Corp
Version No.: Final
Date: 20 March 2012

Risk Assessment Briefing Paper

Does this table get deleted for de-‐identification purposes?
Document History: Prepared by: Annette Davison Version 1 6/9/2011
Prepared by: Annette Davison, Josh Version 1.1 7/9/2011
Tickell and Annalisa Contos
Prepared by: Annette Davison (post Version Final A 9/12/2011
comments from NSW Health)
Prepared by: Annette Davison (post Version Final B 15/2/2012
comments from NSW Health)

Authors: Annette Davison, Josh Tickell, Annalisa Contos, Kamal Fernando
File Name: 036 Regional Water Corp Risk Assessment Summary Paper Final B.docx

This document is designed for printing double-‐sided
Page i
EXECUTIVE SUMMARY
W O R KS H O P BAC KG RO U N D
The Public Health Act 2010 has been passed by Parliament and is expected to commence in 2012.
The Act will require drinking water suppliers to establish, and adhere to, a quality assurance program
that complies with the associated Regulation. The Regulation requires water suppliers to implement
a quality assurance program (or risk-‐based drinking water management system) consistent with the
Framework for the Management of Drinking Water Quality in the Australian Drinking Water
Guidelines 2011.
NSW Health undertook a pilot program to develop risk based management systems for four water
supply schemes. Regional Water Corp (RWC) was one of those schemes.
In developing a management system, water suppliers should undertake a risk assessment from
catchment to consumer and develop critical control points (this workshop) to ensure that unsafe
water is not released into the distribution systems and that it is protected from contamination
during distribution.
W O R KS H O P O B JEC T IV E :
The objectives of the workshop were to:
• Understand the system from catchment to tap from a water quality perspective;
• Understand and prioritise (assess) the events, hazards and risks to drinking water
consumers;
• Identify the control measures in place for addressing the identified events, hazards and risks;
• Identify any additional controls or actions which may be required to improve the risk
management of the scheme; and
• Identify critical control points for the scheme.
W O R KS H O P O U T L IN E :
The outline of the workshop was to:
• Describe the methodology to be used in the workshop;
• Present what was known about water quality risks relating to the source(s);
• Capture knowledge on RWC’s water supply system in an integrated fashion;
• Capture participant consensus on risks and appropriate controls;
• Identify critical control points for the scheme.
R IS K S U M M A RY :
A total of 71 hazardous events was identified for the RWC system with the following ‘uncontrolled’
or ‘maximum’ (risks without controls in place) and ‘residual’ (risks with controls in place) findings
(refer to Section 5 for definition of risks). A total of 58 actions was identified to address the risks.
Uncontrolled Risk Summary – No. of risks by location in water supply system
System Components High Low Moderate Uncertain Very High Grand Total
Distribution 5 2 1 2 2 12
Fishers Creek Catchment 2 2 1 5 10
Fishers Creek Dam 3 3 6
Percy Colliery Source 2 2 4
Coagulation 4 2 6
Clarification 1 1 2
Filtration (mono media) 2 2 4
Disinfection (chlorine gas) 1 1 2 4
Post Dosing (stabilisation) 1 1
pH correction 1 1 2
Page ii
Clearwater Tank 1 1
Raw Water Bypass 1 1
Distribution Reservoirs 1 2 2 5
Chlorine Boosters 1 1 1 3
Fishers River Source 2 2
Non-potable water at Taraville 1 1
Whole of System 3 1 2 1 7
Grand Total 24 5 14 9 19 71

Residual Risk Summary – No. of risks by location in water supply system
Fishers Creek Dam 1 2 3 6
Coagulation 4 2 6
Clarification 2 2
Filtration (mono media) 1 1 2 4
Disinfection (chlorine gas) 3 1 4
pH correction 1 1 2
Clearwater Tank 1 1
Distribution Reservoirs 3 2 5
Fishers River Source 1 1 2
Whole of System 1 3 3 7
Grand Total 15 24 18 9 5 71

Comparison of Maximum and Residual Risks
Page iii

CCP S U M M A RY :
The following CCPs were identified for the RWC scheme:
1. Plant Inlet (Raw Water Inlet Valve)
2. Filtration (supported by coagulation)
3. Primary Disinfection (outlet of Clearwater tank)
4. Fluoridation (when in place)
5. Distribution Reservoirs (once procedures and monitoring are established)
.
Page iv
CONTENTS
EXECUTIVE SUMMARY ................................................................................................ II
Workshop background ..................................................................................................... ii
Workshop objective: ........................................................................................................ ii
Workshop outline: ........................................................................................................... ii
Risk Summary: ................................................................................................................. ii
CCP Summary: ................................................................................................................. iv
CONTENTS ................................................................................................................... 1
1 INTRODUCTION ..................................................................................................... 2
2 WATER QUALITY RISK ASSESSMENT – A BACKGROUND .......................................... 3
2.1 ADWG Risk Assessment Components ..................................................................... 3
2.2 ADWG CCP Components ......................................................................................... 3
3 SYSTEM DESCRIPTION ............................................................................................ 4
3.1 Water Sources ......................................................................................................... 5
3.2 Treatment ............................................................................................................... 6
3.3 Distribution ............................................................................................................. 6
3.4 Process Flow Diagram ............................................................................................. 8
4 WATER QUALITY RISKS .......................................................................................... 11
4.1 Risks identified in previous studies ....................................................................... 11
4.2 Risks identified through water quality analysis ..................................................... 11
5 RISK ASSESSMENT PROCESS .................................................................................. 14
5.1 Risk Assessment .................................................................................................... 14
5.2 Summary ............................................................................................................... 15
6 CRITICAL CONTROL POINT IDENTIFICATION .......................................................... 19
6.1 Areas of additional work to support CCP development ........................................ 20
Distribution ............................................................................................................................ 20
Fluoridation ............................................................................................................................ 20
Farmers River WS/Gollumville System Interface Points ........................................................ 20
7 REFERENCES ......................................................................................................... 21

APPENDIX A WORKSHOP DETAILS .............................................................................. 22
APPENDIX B WATER QUALITY DATA ............................................................................ 23
APPENDIX C WORKSHOP RISK REGISTER ..................................................................... 26
APPENDIX D ACTION PLAN ......................................................................................... 40

Page 1
1 INTRODUCTION
The Australian Drinking Water Guidelines (ADWG) (NHMRC/NRMMC, 2011) set out a holistic approach to
drinking water management including understanding where sources of contamination may arise and how
contamination may find its way to the consumer. The approach is termed the Framework for the
Management of Drinking Water Quality (the Framework).
A significant component of the Framework is understanding and managing the risks to drinking water and
forms the basis of this workshop.
The workshop details are provided in Appendix A.

Page 2
2 WATER QUALITY RISK ASSESSMENT – A BACKGROUND

2.1 ADWG R IS K A S S ES S M E N T C O M P O N E N TS
Element 2 of the ADWG Framework provides the following framework for undertaking a risk assessment on
a water supply system. The section where the framework is addressed in this paper, or in the risk workshop
as a workshop activity, is shown in brackets.
Water supply system analysis:
• Assemble a team with appropriate knowledge and expertise (Appendix A).
• Construct a flow diagram of the water supply system from catchment to consumer (Section 3.4).
• Assemble pertinent information and document key characteristics of the water supply to be
considered (Sections 3 & 4).
Assessment of water quality data:
• Assemble historical data from source waters, treatment plants and finished water supplied to
consumers (Appendix B).
• List and examine exceedances (Section 4 and Appendix B).
• Assess data using tools such as control charts and trend analysis to identify trends and potential
problems (Appendix B).
Hazard identification and risk assessment:
• Define the approach and methodology to be used for hazard identification and risk assessment
(Section 5).
• Identify and document hazards, sources and hazardous events for each component of the water
supply system (Workshop Activity – output being the Risk Register).
• Estimate the level of risk for each identified hazard or hazardous event (Workshop Activity – output
being the Risk Register).
• Evaluate the major sources of uncertainty associated with each hazard and hazardous event and
consider actions to reduce uncertainty (Workshop Activity – output being the Risk Register).
• Determine significant risks and document priorities for risk management (Workshop Activity –
output being the Risk Register).
2.2 ADWG CCP C O M P O N E N TS

Element 3 of the ADWG Framework covers assessment of preventive measures, multiple barriers and
critical control points.
Preventive measures and multiple barriers:
• Identify existing preventive measures from catchment to consumer for each significant hazard or
hazardous event and estimate the residual risk (Workshop Activity – output being the Risk
Register).
• Evaluate alternative or additional preventive measures where improvement is required (Workshop
Activity – output being the Risk Register).
• Document the preventive measures and strategies into a plan addressing each significant risk
(Workshop Activity – output being the Risk Register).
Critical Control Points (Section 6):
• Assess preventive measures from catchment to consumer to identify critical control points.
• Establish mechanisms for operational control (Post Workshop).
• Document the critical control points, critical limits and target criteria (Workshop Activity – output
being the identified CCPs in Section 6).
Page 3
3 SYSTEM DESCRIPTION
An overview of RWC’s water supply system is provided in Table 3-‐1 and Figure 3-‐1, and in further detail in
the following sections.
TABLE 3-‐1. WATER SUPPLY SYSTEM – OVERVIEW DESCRIPTION.
SYSTEM DESCRIPTION
COMPONENT
Population The population of approximately 21,000 comprises Regionalville, Wangwall, Starboard, Dalry,
Served Valleyville, Collen, and Barrangaroo. Some part of Sodit and Baconton and Kanval are supplied
directly from the Fishers River Water Supply trunk main.

Taraville is served by a raw water scheme, this water is not intended for drinking.
Water Source SURFACE WATER:
Fishers Creek and the Farmers River and Paddymolloy River (via the Farmers River Water Supply
Scheme operated by Bulk Water Corp).
GROUND WATER:
None used directly as a source in the council-‐managed scheme (see below for Percy Colliery
groundwater).
OTHER WATER:
Excess treated (chemical dosing, DAF and pH correction) groundwater from Percy Colliery via
Percy Colliery Water Transfer Scheme (CWTS) via Fishers Creek.
Water Storage Fishers Creek Dam (operated by Gollumville City Council).
Titania Dam and Paddymolloy Weir (operated by Bulk Water Corporation).
Water Raw water from Fishers Creek Dam is treated at the Hokey Pokey Water Treatment Plant as
Treatment follows:
• Soda ash for pH correction
• Alum for coagulation and polyelectrolyte (LT20) as a coagulant aid
• Flocculation
• Clarification (horizontal flow)
• Filtration (mono media)
• Disinfection (chlorine gas) and stabilization (soda ash)
• Fluoridation (step not yet active, project in progress)

Storage After Clear water tank then distribution reservoirs at Cleaner St and Candle St.
Treatment
Distribution of Via pressurised pipes of various diameters (352 km), pumps (30) and tanks (17).
Product
Any Special Booster chlorination (re-‐chlorination occurs at the Priest Street PS and the outlet of the Wangwall
Controls and Tindale Reservoirs).
Required Quality of chemicals, materials etc used in the production and delivery of the product.
Manual verification sampling of water from the distribution network.
Backflow prevention and trade waste management.
Operation and maintenance of all infrastructure to prevent recontamination.

Removed for de-‐identification purposes.
FIGURE 3-‐1. RWC WATER SUPPLY NETWORK OVERVIEW.
Page 4
3.1 W AT E R S O U RC ES
Fishers Creek Dam is RWC’s main reservoir (Figure 3-‐2). Inflows to the dam are from Fishers Creek, which
are derived from a small catchment of 11.7km sq (Figure 3-‐3) and supplemented periodically with treated
water from Percy Colliery.
The Fishers Creek catchment is heavily vegetated and is entirely within “Zone No 1 (f)—Rural (Forestry)”.
Water sourced from catchments of predominantly native vegetation and which are heavily vegetated, is
usually of a higher quality than that sourced from agricultural and urbanized catchments.
Rainfall occurs consistently throughout the year with summertime peaks and an average annual rainfall of
820 mm although in recent years the region has been experiencing drought conditions.
Climate change impacts are likely to exacerbate water availability in the region with probable impacts on
water quality. While there are various water quality-‐impacting landuses within the local government area
(extractive industries, cropping, agriculture etc), most of those landuses are outside of the catchment area.
Only two extractive sites (sand/kaolin) are within the catchment area.
Groundwater pumped from Percy Colliery is treated by LoCoal Corp in a Dissolved Air Flotation (DAF) plant
and then transferred through the water transfer system to Fishers Creek upstream of the dam.
There is no formal water quality agreement in place between Percy Colliery (LoCoal Corp) and RWC.
Water can also be sourced from the Farmers River scheme (operated by Bulk Water Corp) via surface water
collected in the Paddymolloy Weir and Titania Dam.
Bulk Water Corp’s Operating Licence (2008-‐2013) states that:
4.5.1 Bulk Water Corp must use its best endeavours to enter into agreements with its Farmers
River Customers during the term of the Licence, in relation to the arrangements to apply to the
supply of water by the operation of the Farmers River Scheme.
4.5.2 The terms of the arrangements must, as a minimum, include:
(a) the standard of the quality of water supplied;
The agreement in place between Bulk Water Corp and RWC is:
Agreement Concerning the Supply of Water from the Famers River Water Supply [the
Agreement].
The Agreement is dated November 2007. Raw water is supplied to RWC from the Farmers River scheme at
several points.
As part of the liability provisions of the Agreement, RWC has to acknowledge that it is supplied with
microfiltered, chlorinated water and that Bulk Water Corp shall not be obliged to supply water of a higher
standard or quality. Further, RWC must treat any water supplied to it to meet the standards set by any
national water quality guidelines or any other requirements.
There are no provisions in the agreement for E. coli levels (noting that E. coli is a surrogate for pathogenic
bacterial contaminants), or chlorine residuals, and there is no reference to the Australian Drinking Water
Guidelines (See Section 6.1 for additional work required to address this issue).

FIGURE 3-‐2. FISHERS CREEK DAM WALL.

Page 5
3.2 T R EAT M E N T
RWC owns and operates the Hokey Pokey Water Treatment Plant. The treatment steps are listed above in
Table 3-‐1. There is no fluoridation at the plant although
provisions are underway to allow for fluoridation to occur in
the near future.
Note that the rectangular tank is the clarifier. The clearwater
tank is the circular one and it is covered.
There is a raw water bypass provision at the plant, which
feeds back into the system at the outlet of the clearwater
Hokey Pokey Clearwater Tank
tank. There is also a clarifier bypass line which can be used
to bypass the clarifier when required.
Clarifier
bypass line
3.3 D IST R IB U T IO N
RWC’s distribution system comprises ca 352 km reticulation
ranging from 50 to 500 mm (Table 3-‐2) 15 distribution
reservoirs (Table 3-‐3) and 16 pumps.
The figures below show the hydraulic profiles of the Farmers
River source (Figure 3-‐4) and the Percy Colliery source
(Figure 3-‐5) and how they interact with the RWC water
supply system.

FIGURE 3-‐3. FISHERS CREEK CATCHMENT AREA.
FIGURE 3-‐4. FARMERS RIVER WATER SUPPLY HYDRAULIC PROFILE.

FIGURE 3-‐5. REGIONAL WATER CORP WATER SUPPLY AND PERCY COLLIERY TRANSFER SYSTEM HYDRAULIC PROFILE.
RWC uses an external contractor (Aqualift) to inspect its reservoir assets. A review of the Aqualift reports
was undertaken for this workshop and where water quality relevant observations were made, they have
been summarised in Table 3-‐4.
Specifically relevant to this risk workshop, note that bird access, unauthorised access and vandalism has
been noted at various of RWC’s reservoir assets.
• Bird access: Note that bird access of distribution reservoirs has caused waterborne outbreaks in other
jurisdictions resulting in illnesses and deaths (Angulo et al, 1997; Clark et al, 1996 and Clark, 2000).
• Asset integrity: Ingress into distribution reservoirs (either through leaking seals, open hatches,
compromised structure integrity etc) has also resulted in deaths and illness from the water supply
(Falco and Williams, 2009; Olinger, 2009).
• Security: Vandalism and unauthorised access to distribution reservoirs is also cause for concern in
relation to contamination of water (including deliberate and unplanned contamination).

Page 6

TABLE 3-‐2. RETICULATION INFORMATION.

TABLE 3-‐3. RESERVOIR INFORMATION (SOURCE: RWC).
Reservoir Storage Capacity (ML)
Cleaner Street High 3

Cleaner Street Low 4.5
Candle Street New 20
Candle Street Old 6.8
Hokey Pokey WTP 2
South Bigton 2
South Cowenfell 2
Culkin Street 0.3
Barrangaroo 0.2
Wangwall 2.7
Tindale 1.3
Starboard High 1.1
Starboard Low 1
Collen 0.4
Valleyville 4.6
Total 51.9

TABLE 3-‐4. WATER QUALITY RELEVANT RESERVOIR OBSERVATIONS (SOURCE: SUMMARISED FROM AQUALIFT
REPORTS).
RESERVOIR COMMENTS
Cleaner St LL Bird access, dead bird found inside tank, vandalism noted
Collen The entry hatch cover does not seal around the front edge area and where the ladder
stiles used to extend through
Tindale There is no secure compound around the tank and the ladder door was not locked.
Unauthorised access to the tank has most likely been occurring.
Barrangaroo There is no effective padlock on the entry hatch -‐ the existing lock has been cut and
replaced as a dummy lock only.
Starboard HL There was no padlock on the entry hatch -‐ it is held shut with a nut and bolt.
There is a risk of unauthorised access to the tank due to a lack of security up on the
tank.
Unauthorised access is a possibility and there is no lock on the entry hatch.
Starboard LL The compound wires have been damaged, and the external ladder and hatch are
Page 7
RESERVOIR COMMENTS
unlocked.
There was deliberate contamination placed inside the tank -‐ a lead acid battery and its
charger unit were retrieved.
Unauthorised access has occured and there is no lock on the entry hatch.
Dalry The roof vent has been vandalized, so site security needs to be monitored.
The entry hatch cover does not seal around the front where the ladder stiles extend
through.
Unauthorised personnel have accessed to roof area and the entry hatch cover is not
sealed against deliberate contamination events.
Candle St No. 2 There are a number of defects in the security fence, and graffiti on the external walls of
the tank.
Water and debris is collecting around the platform area, and overflowing into the tank.
Water and debris is ponding and overflowing back into the tank, due to the reverse
slope on the platform area.
South Bigton There is no padlock on the entry hatch -‐ the external security is easy to bypass and enter
the tank.
There were several small birds inside the tank -‐ the bird wire needs to be checked in
detail to secure the tank.
The bird access area needs to be identified ASAP -‐ the wire mesh under the eaves is the
most likely cause.
Wangwall There were 5 dead birds inside the tank -‐ there is no obvious entry point identified.
The bird access area needs to be identified ASAP -‐ maybe a hatch was left open for a
period of time.

The towns of Wangwall, Starboard, Tindale, Dalry, Collen and Valleyville are supplied from the Farmers
River water supply however, water from this scheme can also be supplied to Barrangaroo and Gollumville
as required. Given that the primary source of reticulated water for Gollumville is via the RWC operated
system, issues associated with a potential dual source were considered and included (but were not limited
to):
• Changes in water chemistry resulting in taste and odour complaints and biofilm disturbance
• Changes in water flow resulting in biofilm sloughing and dirty water events

Another potential source of contamination considered for the RWC distribution system was through cross
connections to non-‐potable supplies.
3.4 P RO C ES S F LOW D IAG R A M

A conceptual flow diagram for the system is shown in Figure 3-‐6 and for the water treatment plant in Figure
3-‐7. The purpose of the diagrams is to show key inputs, steps and flow direction. Note that a drought
pipeline is slated for supply to Wangwall, Starboard, Tindale, Dalry, Collen and Valleyville, however, while
this pipeline was not considered during the risk assessment – it will need to be assessed prior to being
commissioned. Procedures and records for the operation of the pipeline will also need to be developed and
implemented.

Page 8

FIGURE 3-‐6. CONCEPTUAL PROCESS FLOW DIAGRAM OF THE WATER SUPPLY SYSTEM (ACHIEVED BY CONSENSUS AT THE
RISK WORKSHOP – SEE FOLLOWING DIAGRAM FOR WATER TREATMENT PROCESS).
Page 9

FIGURE 3-‐7. CONCEPTUAL PROCESS FLOW DIAGRAM OF THE WATER TREATMENT PROCESS AT HOKEY POKEY WATER
TREATMENT PLANT.

Page 10
4 WATER QUALITY RISKS

4.1 R IS KS ID E N T IF IE D IN P R E V IO U S ST U D IES
In 2005/06, seven blue green algae (cyanobacteria) alerts occurred (Table 4-‐1). However, importantly for
this risk assessment workshop, all alerts have occurred downstream of Fishers Creek Dam, there have been
no alerts at the dam itself.
TABLE 4-‐1. ALGAL ALERTS.
Previous water quality complaints were received by RWC, from Wangwall and Starboard residents (served
by the Farmers River Water Supply), in early 2009. The complaints were investigated by the NSW Health
Population Health Unit, RWC and Bulk Water Corp. Results indicated that while the Paddymolloy treatment
plant was effective in complying with Australian Drinking Water Guideline levels, levels of manganese,
aluminium and iron recurred in supply mains and reticulation lines downstream of the plant. Chlorine levels
leaving the plant were also found to be too low to maintain an effective chlorine residual throughout the
system.
4.2 R IS KS ID E N T IF IE D T H RO U G H WAT E R Q UA L IT Y A N A LYS IS

Water quality data were sourced from RWC and the NSW Health (Water Quality Database). To allow
statistical formulae to handle the full body of data, non-‐detects were transformed to half the detection
limit and values above the upper dynamic range of the assay to twice the upper limit.
Graphs of the water quality parameters can be found in Appendix B. The water quality parameters are
summarised in Table 4-‐2, Table 4-‐3, Table 4-‐4, and Table 4-‐5 below.
Gollumville Hokey Pokey Water Quality
Water quality data was extracted from the NSW Health verification monitoring database for testing carried
out in the Gollumville reticulation supplied by Hokey Pokey WTP over the period 1-‐1-‐2001 to 31-‐7-‐2011.
Water was tested for 38 quality parameters. An analysis of the results against the Australian Drinking Water
Guidelines 2011 is provided in the tables below. Table 4-‐2 provides statistics for common parameters, and
Table 4-‐3 provides descriptions for all parameters where any exceedences were recorded.
TABLE 4-‐2. SUMMARY OF WATER QUALITY DATA FOR GOLLUMVILLE RETICULATION SUPPLIED FROM HOKEY POKEY
WTP (NSW HEALTH DATA).
Parameter Units Samples Min 5th %ile Mean 95th %ile Max ADWG Value Exceedances
pH 145 5 6.50 7.86 9.00 9.50 6.5 -‐ 8.5 34

True Colour HU 118 1 0.50 1.22 3.40 11.00 15 0
Turbidity NTU 142 0.1 0.05 0.43 1.19 8.00 5 (aesthetic) 2
1 (desirable for 8
disinfection)
Iron mg/L 126 0.01 0.01 0.06 0.16 2.11 0.3 1
Manganese mg/L 141 0.005 0.00 0.02 0.09 0.52 0.5 (health) 1
0.1 (aesthetic) 7
Aluminium mg/L 126 0.01 0.01 0.13 0.56 1.50 0.2 16
Nickel mg/L 128 0.01 0.01 0.02 0.05 0.22 0.02 21
Thermotoler cfu/mL 102 0 0.00 0.23 0.00 15.00 0 4
ant Coliforms
E. coli cfu/mL 746 0 0.00 0.00 0.00 1.00 0 2
Total (mg/L as 126 0.099 3.70 28.30 49.30 95.30 200 0
Hardness CaCO3)
Page 11

TABLE 4-‐3. WATER QUALITY ISSUES FOR GOLLUMVILLE RETICULATION SUPPLIED FROM HOKEY POKEY WTP.
Issue Frequency Comment
pH Occasionally pH was outside the guideline range on 35 occasions from 1255 samples, the most
recent exceedence in 2009.
E. coli Rarely 2 positive detects for E. coli were found from 821 samples, the most recent in 2003.
Turbidity Rarely 2 exceedences were found for turbidity in 2004 and 2005, plus 8 exceedences of the
desirable limit for disinfection
Free chlorine Rarely 1 exceedence was found for free chlorine in 2009.
Aluminium Occasionally 16 exceedences for aluminium were found from 126 samples, occurring consistently
across the sampling period.
Iron Rarely 3 exceedences were found for iron, the most recent in 2009.
Nickel Occasionally 21 exceedences for nickel were found from 128 samples, during a period from 2004 –
2006.
Total Hardness Often 60 – 200 mg/L is described as good quality water in the ADWG 2011. While there were
no exceedences of 200 mg/L, hardness is often lower than the recommended
minimum of 60 mg/L, at which the water can be described as soft but possibly
corrosive.
Gollumville Villages Farmers River Water Quality

Water quality data was extracted from the NSW Health verification monitoring database for testing carried
out in Gollumville Villages supplied by Farmers River Water Supply over the period 1-‐1-‐2001 to 31-‐7-‐2011.
Water was tested for 37 quality parameters. An analysis of the results against the Australian Drinking Water
Guidelines 2011 is provided in the tables below. Table 4-‐4 provides statistics for common parameters, and
Table 4-‐5 provides descriptions for all parameters where any exceedences were recorded.

TABLE 4-‐4. SUMMARY OF WATER QUALITY DATA FOR GOLLUMVILLE VILLAGES SUPPLIED FROM FARMERS RIVER WATER
SUPPLY (NSW HEALTH DATA).
Parameter Units No. Min 5th Mean 95th Max ADWG Value Exceedances
Samples %ile %ile
pH 87 6.5 6.8 7.28 7.97 8.5 6.5 -‐ 8.5 0
True Colour HU 68 1 1 6.89 14.20 17.7 15 2
Turbidity NTU 87 0.1 0.1 2.17 8.56 22.2 5 (aesthetic) 10
1 (desirable for 40
disinfection)
Iron mg/L 73 0.01 0.01 0.13 0.39 1.02 0.3 6
Manganese mg/L 85 0.005 0.003 0.09 0.21 2.43 0.5 (health) 3
0.1 (aesthetic) 12
Thermotolerant cfu/mL 140 0 0 0.67 2.05 35 0 14
Coliforms
E. coli cfu/mL 1291 0 0 0.48 0 78 0 52
Total Hardness (mg/L as 78 5.4 23.86 29.36 35.03 41.5 200 0
CaCO3)

Page 12
TABLE 4-‐5. WATER QUALITY ISSUES FOR GOLLUMVILLE VILLAGES SUPPLIED FROM FARMERS RIVER WATER SUPPLY.
Issue Frequency Comment
E. coli Occasionally 59 positive detects for E. coli were found from 1410 samples, the most recent in 2009.
Turbidity Occasionally 10 exceedences of the aesthetic guideline and 40 exeedences of the recommended limit for
disinfection were found.
Iodine Rarely 1 exceedence for iodine was found in 2002.
Iron Occasionally 6 exceedences were found for iron from 73 samples
Lead Rarely 1 exceedence for lead was found in 2011.
Manganese Rarely 3 exceedences were found for manganese from 85 samples
True Colour Rarely 2 minor exceedences were found for true colour from 68 samples.
Total Hardness Always 60 – 200 mg/L is described as good quality water in the ADWG 2011. While there were no
exceedences of 200 mg/L, hardness is always lower than the recommended minimum of 60
mg/L, at which the water can be described as soft but possibly corrosive.
Page 13
5 RISK ASSESSMENT PROCESS

5.1 R IS K A S S ES S M E N T
Events and hazards were identified for each process step. Risks posed by each of the events were assessed.
Participants were asked to identify the:
Hazardous event A hazardous event is one that introduces contaminants (hazards) to the
water.
For this risk assessment the hazardous event will be for the level of
contamination to be unacceptable for treatment through the downstream
processes. Examples of a hazardous event might be:
• cyanobacterial bloom resulting in toxins that cannot be removed
by downstream processes
• distribution reservoir contamination by vermin resulting in
pathogens in the distribution system
Hazard A hazard is a physical, chemical, biological or radiological agent in the
water with the potential to cause an adverse effect.
Examples of hazards might be:
• Human-‐infectious pathogens and nutrients from failing septic
tanks
• Particles and nutrients from land clearing practices
Controls in place Controls are practices and equipment that reduce the hazard or the
hazardous event:

Examples of controls include:
• Catchment management programs to reduce nutrients in the river
thereby reducing cyanobacterial blooms
• A water treatment plant
• A backflow prevention program
Controlled Risk This was assessed by identifying the likelihood and consequence of the
hazardous event occurring with the control in place (residual risk). The
risks were assessed as Likelihood (Table 5-‐1) x Consequence (Table 5-‐2).
A risk assessment matrix (ADWG, 2011) was used to assess the identified
risks (Table 5-‐3).
Maximum Risk Likelihood and consequence of the hazardous event occurring if the
controls were to fail or without the controls in place.

The results were captured during the workshop via an Excel® spreadsheet.
Page 14
TABLE 5-‐1. LIKELIHOOD TABLE (ADWG, 2011).

TABLE 5-‐2. CONSEQUENCE TABLE (ADWG, 2011).

TABLE 5-‐3. RISK MATRIX (ADWG, 2011).
5.2 S U M M A RY
A total of 71 hazardous events were identified for the Gollumville system. All events have been captured
within an Excel®-‐based Risk Register. Note that ‘uncertainty’ was captured along with any other comments,
in the ‘Basis/Notes’ section of the Risk Register. The register will be reviewed at a set frequency and/or on
system changes. The Risk Register, as determined at this workshop, is presented in Appendix C.
Risks remaining high after controls were assessed are as follows:
 Soft water in the source water
 First flush rain event introducing contaminants into catchment waterways
 Short circuiting of filters leading to breakthroughs
 Underdosing of chlorine (inc equipment failure or running out) leading to chlorine sensitive
pathogen survival in finished water (primary kill)
 High pH in the water causing issues such as skin rashes and reduced disinfection efficiency
 Underdosing of chlorine resulting in lack of chlorine residuals in distribution system
Page 15
 Raw water can be connected into the distribution system downstream of the clearwater tank
resulting in undisinfected water being supplied to customers
 Low chlorine residuals resulting in the potential for water quality failure
 Malicious contamination leading to water contamination
 Reservoirs are not routinely maintained or checked resulting in water quality contamination eg
gutter blockage and overflow, vermin access
 Receipt of non-‐conforming water into Gollumville's distribution system resulting in water quality
issues
 Aging infrastructure leading to ingress and water quality issues
 Reduced velocities in the main resulting in conditions that favour biofilm formation and sediment
accumulation
 Mains break or perforation (air valves etc) leading to water quality issues
 Disgruntled employees or contractors leading to malicious damage resulting in poor water quality
(note that employees and contractors understand the system so would know where to act to cause
most damage e.g. altering SCADA, contaminating clearwater tank etc)
Risks reduced from Very High to Low with controls in place are as follows:
 Recreational activities in the catchment (illegal) including 4WD, camping
 Recreational activities in the catchment (illegal)
 Ingress into clear water tank through integrity issues and potentially flood inundation from creek
Risks reduced from High to Low with controls in place are as follows:
 Reservoir turnover leading to water quality issues
 Receipt of high levels of metals (Fe and Mn) from Percy source above ADWG values
 Receipt of high levels of metals (Ni) from Percy Colliery source above ADWG values
 Over and underdosing of coagulant
 Rapid change in raw water turbidity resulting in inability to treat
 Bushfire taking out the plant
A total of 56 actions was identified in the workshop (with two added post workshop to take the total to 58)
to address the identified risks. An Action Plan has been developed and is presented in Appendix D.
An overall summary of the uncontrolled (‘maximum’) and controlled (‘residual’) risks is presented in tabular
and graphical form below (Table 5-‐4, Table 5-‐5 and Figure 5-‐1).

Page 16
TABLE 5-‐4. RESIDUAL RISK SUMMARY

Fishers Creek Dam 1 2 3 6
Coagulation 4 2 6
Clarification 2 2
Filtration (mono media) 1 1 2 4
Disinfection (chlorine gas) 3 1 4
pH correction 1 1 2
Clearwater Tank 1 1
Distribution Reservoirs 3 2 5
Farmers River Source 1 1 2
Whole of System 1 3 3 7
Grand Total 15 24 18 9 5 71

TABLE 5-‐5. UNCONTROLLED RISK SUMMARY
Fishers Creek Dam 3 3 6
Coagulation 4 2 6
Clarification 1 1 2
Filtration (mono media) 2 2 4
Disinfection (chlorine gas) 1 1 2 4
pH correction 1 1 2
Clearwater Tank 1 1
Distribution Reservoirs 1 2 2 5
Farmers River Source 2 2
Whole of System 3 1 2 1 7
Grand Total 24 5 14 9 19 71

Page 17

FIGURE 5-‐1. GRAPHICAL REPRESENTATION OF RISKS (X AXIS – RISK RATING; Y – AXIS – NUMBER OF RISKS IDENTIFIED).
Page 18
6 CRITICAL CONTROL POINT IDENTIFICATION

Critical control points are the operational core of the drinking water management system. CCPs are covered
under Element 3 of the Framework. In the Framework, CCPs are defined as:
“…..an activity, procedure or process at which control can be applied and which is essential to prevent a
hazard or reduce it to an acceptable level.”
For a point to be considered critical it must:
• Control hazards that represent a significant risk and require elimination or reduction to assure
supply of safe drinking water.
• Have a parameter (surrogate) that can be measured in a timely manner for the hazardous event
• Be able to have a correction applied in response to a deviation in the process
The key risks from the risk assessment were reviewed and the critical control points were identified.
The points in the Gollumville system identified as critical control points (or future critical control points)
were (see also Table 6-‐1):
1. Plant Inlet (Raw Water Inlet Valve)
2. Filtration (supported by coagulation)
3. Primary Disinfection (outlet of Clearwater tank)
4. Fluoridation (when in place)
5. Distribution Reservoirs (once procedures and monitoring are established)
TABLE 6-‐1. CRITICAL CONTROL POINT WORKSHOP OUTCOMES.
Critical Controls Parameter Operating Adjustment Critical Comments
Control Point Target Limit Limit
Plant Inlet Pathogens/Turbidity Turbidity (currently Operating Design
(Inlet Valve) not online, sample range limit
taken to lab)
Coagulation pH pH 6.4 <6 >7 Remains Operational not critical
(Operational at <5 >7.5 control point
Point) after Monitoring of Al residual
adjustment
Filtration Pathogens Turbidity 0.3 NTU 0.5 NTU 1 NTU
Primary Chlorine sensitive Free chlorine 1.7 mg/L <1.5mg/L 1.2 mg/L Limits are set on ability to
Disinfection pathogens residual (manual maintain a distribution
(outlet of measurements) chlorine residual.
CWT) Consider having online
telemetered
measurement. The limit of
1.2 mg/L is subject to
review and may need to
be amended to ensure
that an appropriate
chlorine residual (0.2
mg/L) reaches
consumers.
Primary Chlorine sensitive pH 7.8-8.2 <7 >8.5 Remains Consider changing pH
Disinfection pathogens at >8.5 monitoring point to inlet of
(outlet of after CWT.
CWT) adjustment
Fluoridation Fluoride Fluoride To be established once
fluoridation is online (see
below Section 6.1)
Distribution Pathogens Free chlorine Zone specific FCl currently measured in
Reservoirs residual the distribution system not
at the reservoir. Could
consider having a
monitoring point directly
downstream of the
reservoirs. Sampling
points to be reviewed for
appropriateness.
Distribution Pathogens Vermin-proofed Is vermin Evidence of Breach not
Page 19
Critical Controls Parameter Operating Adjustment Critical Comments

Control Point Target Limit Limit
Reservoirs proof breaches rectified
Distribution Pathogens Secure and leak- Is secure Evidence on Breach not
Reservoirs proof breach rectified

The critical limits will be considered further as the critical control points are refined during development
and implementation.
6.1 A R EA S O F A D D IT IO N A L WO R K TO S U P P O RT CCP D E V E LO P M E N T

Distribution
Note that while distribution reservoirs were considered by the team as needing to be assigned as critical
control points, the monitoring and procedures supporting this system component are currently not well
developed and will need to be reviewed before the distribution reservoirs can be assigned as a critical
control point.
Fluoridation
While fluoridation is not currently in place at the Hokey Pokey Water Treatment Plant, fluoridation will be
assigned as a critical control point once in operation.
Farmers River WS/Gollumville System Interface Points

Discussion was had by the group around the Farmers River WS handover points and whether they
could/should be assigned as critical control points. Given that there is currently no monitoring or
procedures in place at the handover points, the consensus was that these points in the system should be
reviewed in terms of the legal water quality agreement and the procedures/monitoring, and then
reassessed at a later date. See Actions 13 to 16, 37, 38, 41 and 45 relating to issues associated with receipt
of water from other sources.
Page 20
7 REFERENCES
References which specifically identify this water supply system have been removed.
ADWG (2011) NHMRC/NRMMC (National Health and Medical Research Council/ Natural Resource
Management Ministerial Council) Australian Drinking Water Guidelines (ADWG) National Water Quality
Management Strategy. ISBN Online: 1864965118.
Angulo, F.J., Tippen, S., Sharp, D.J., Payne, B.J., Collier, C., Hill, J.E., Barrett, T.J., Clark, R,M., Geldreich, E.E.,
Donnell, H.D. and Swerdlow, D.L. (1997) A community waterborne outbreak of salmonellosis and the
effectiveness of a boil water order. American Journal of Public Health 87(4): 580-‐584.
Clark, R. (2000) Water quality modelling case studies. In: Water distribution systems handbook. Ed. Mays,
L.W. McGraw Hill New York.
Clark, R.M., Geldreich, E.E., Fox, K.R., Rice, E.W., Johnson, C.H., Goodrich, J.A., Barnick, J.A., Abdesaken, F.
(1996) Tracking a Salmonella serovar typhimurium outbreak in Gideon, Missouri: Role of contaminant
propagation modelling. Aqua -‐ Journal of Water Supply: Research and Technology [AQUA J. WATER SUPPLY
TECHNOL.]. Vol. 45, no. 4, pp. 171-‐183
Falco, R. and Williams, S.I. (2009) Waterborne Salmonella outbreak in Alamosa, Colorado March and April
2008. Outbreak identification response, and investigation. Safe Drinking Water Program Water Quality
Control Division. Colorado Department of Public Health and Environment.
http://www.cdphe.state.co.us/wq/drinkingwater/pdf/AlamosaInvestRpt.pdf.
Olinger, D. (2009) Tainted water still burdens town. Denver Post 22 March 2009.
http://www.denverpost.com/ci_11968436.

Page 21
APPENDIX A WORKSHOP DETAILS

WORKSHOP AGENDA
Item Description
Date/Time: 1 September 2011 / 08:30 am for a 9:00 am start to 5:00 pm
Venue Council Chambers, Regional Water Corp, 180 Mort Street, Gollumville NSW 2790
Contacts: Removed for de-‐identification purposes.

Time Session Item Person
8:45 – 9:00 Arrival Arrival and tea/coffee Removed for de-‐

identification purposes
9:00 – 9:05 Welcome Introduction roundtable
9:05 – 9:10 Introduction Overview of project
9:10 – 09:30 System Scope of workshop

Description Description of the water supply system including catchment
description, water quality data analysis and presentation of flow
diagram
09:30 – 9:50 Flow Diagram Workshop to confirm flow diagram
9:50 – 10:15 Workshop Workshop methodology

Overview
10:15 – 10:30 Break Morning tea
10:15 – 12:30 Risk Assessment Workshop events, hazards, risks and controls
12:30 – 13:00 Break Lunch
13:00 – 15:00 Risk Assessment Continued
14:30 – 14:45 Break Afternoon tea
14:45 – 16:00 Risk Assessment Continued
16:00-‐16:50 Critical Control Review CCPs

Points Assign critical limits where possible
16:50 – 17:00 Close Workshop close and next steps

WORKSHOP PARTICIPANTS

Removed for de-‐identification purposes, should ordinarily include a scanned sign-‐in sheet of the workshop
participants.

Page 22
APPENDIX B WATER QUALITY DATA

Hokey Pokey WTP Gollumville -‐ Raw Water Turbidity

Raw Turbidity
120
110
100
90
80
70
Turbidity 60
(NTU)
50
40
Data unavailable
30
20
10
Date Sampled

Hokey Pokey WTP Gollumville -‐ Treated Turbidity & Retic Turbidity
WTP Treated Turbidity Gollumville Retic Turbidity ADWG Turbidity
2.5
Turbidity
1.5
(NTU)
WTP data
unavailable
1
0.5
Date Sampled

Page 23

Hokey Pokey WTP Gollumville -‐ WTP Free Chlorine & pH
WTP Free Chlorine WTP Treated pH
2.5 10
2.25 9
2 8
1.75 7
1.5 6
Free Chlorine Data unavailable
pH
(mg/L) 1.25 5
1 4
0.75 3
0.5 2
0.25 1
0 0
Date Sampled

Gollumville Villages FRWS Supply -‐ Free Chlorine

Starboard Wangwall Tindale Valleyville Collen 1 Collen 2 Collen 3
0.5
0.45
0.4
0.35
0.3
Free Chlorine
(mg/L) 0.25
0.2
0.15
0.1
0.05
Date Sampled

Page 24
Gollumville Villages FRWS Supply -‐ Retic Turbidity
Tindale Reservoir Wangwall ADWG Turbidity
25
20
15
Turbidity
(NTU)
10
Date Sampled

Gollumville Villages FRWS Supply -‐ E. coli

Wangwall Tindale Valleyville Collen 2 Collen 3
90
80
70
60
50
E. coli
(cfu/100mL)
40
30
20
10
Date Sampled

Page 25
APPENDIX C WORKSHOP RISK REGISTER

No. Process How can the Contamin Control Respon- L C Control L C Uncontro Basis/
Step hazard be ants measures sibility led lled Risk Notes
introduced? (hazards) currently to Risk Score
(hazards/ in place manage Score
causes) risk
FC1 Fishers Soft water in the None RWC A 2 High A 2 High
Creek source water
Catchme
nt
FC2 Fishers Rainfall Fire WTP, RWC C 2 Moderat C 4 Very High Operational
Creek following retardants, Dam, e issues
Catchme bushfire or ash, natural associated
nt grassfire Turbidity environme with
resulting in run Tastes nt, changing
off into the and alternative over to
catchment odours supply Farmers
River supply
FC3 Fishers First flush rain Nutrients, WTP, RWC B 2 High B 4 Very High Risk based
Creek event BGA, Dam, on need to
Catchme introducing Toxins, natural adjust
nt contaminants Tastes environme operation
into catchment and nt, when first
waterways Odours alternative flushes
Turbidity supply occur
DBP pre-
cursors
FC4 Fishers Accidents and Pathogens No roads RWC, E 1 Low E 4 High A lot of 4WD
Creek spills on close to SES, activity in
Catchme catchment roads rivers, emergen the
nt into water reasonably cy catchment.
causing water closed services Logging
quality issues catchment, trucks use
emergency the
service catchment.
response,
WTP,
reservoir
detention
and
dilution,
alternative
supply
FC5 Fishers Accidents and Hydrocarb No roads RWC, D 2 Low D 3 Moderate
Creek spills on ons close to SES,
Catchme catchment roads Various rivers, emergen
nt into water chemicals reasonably cy
causing water closed services
quality issues catchment,
emergency
service
response,
WTP (not
designed
for
hydrocarbo
n etc
removal),
reservoir
detention
and
dilution,
alternative
supply
FC6 Fishers Legal and illegal Turbidity, WTP, RWC, C 1 Low C 2 Moderate
Creek motorcycle track DBP pre- Dam, State
Catchme in head of cursors natural Forests
nt catchment and environme
4WD causing nt, some
erosion restricted
access,
planning
Page 26
causes) risk
powers
FC7 Fishers Overloading of Pathogens WTP, RWC, B 1 Moderat B 4 Very High Know that
Creek Motorcycle club Dam, Leasehol e systems in
Catchme septic system natural der other parts
nt overflowing environme of the LGA
leading to nt, are failing
pathogens in inspection so likely that
catchment powers, this one
onsite might be.
sewage Risk
manageme assessment
nt policy based on
more likely
to overflow
during an
event at the
club.
FC8 Fishers Recreational Crypto Powers RWC E 1 Low C 4 Very High Signs of
Creek activities in the under camping,
Catchme catchment PEOA and fires toileting
nt (illegal) Sect 632 is known in
including 4WD, LGA, the
camping filtration, catchment.
dam Rangers
(dentention work 5/7
, dilution), 1 sign in
travel time catchment
FC9 Fishers Recreational Chlorine Powers RWC E 1 Low C 4 Very High Signs of
Creek activities in the sensitive under camping,
Catchme catchment pathogens PEOA and fires toileting
nt (illegal) Sect 632 is known in
LGA, the
chlorine catchment.
disinfection Rangers
, dam work 5/7
(dentention 1 sign in
, dilution), catchment
travel time
FC1 Fishers Illegal dumping Various Powers RWC, Uncerta Uncertain Increased
0 Creek in the catchment (most under OEH, in incidence of
Catchme leading to water likely to be PEOA, SCA, illegal
nt quality issues chemicals, chlorine State dumping
can be disinfection Forests noted since
pathogens , dam environment
from (dentention levy for
pumpouts) , dilution), dumping
travel time, introduced.
OEH
surveillanc
e, rangers
(5/7)
FCD Fishers Reservoir Mn, Fe, WTP, RWC E 2 Low E 4 High Has
1 Creek turnover leading taste and alternative occurred in
Dam to water quality odours, supply, raw the past.
issues turbidity water
monitoring
at the head
of the
plant, level
of offtake
FCD Fishers Deliberate Various WTP, RWC E 3 Moderat E 4 High Car has
2 Creek contamination of (most alternative e been found
Dam the reservoir likely to be supply, previously in
chemicals) dilution, the dam.
raw water
monitoring
at the head
of the plant
Page 27
causes) risk
FCD Fishers Short circuiting Turbidity WTP, RWC Uncerta Uncertain Unclear
3 Creek of reservoir Pathogens alternative in whether
Dam supply, short
dilution, circuiting
raw water occurs.
monitoring
at the head
of the plant
FCD Fishers Cross Algae, WTP, Uncerta Uncertain
4 Creek contamination of pathogens alternative in
Dam dam (farm dams supply,
etc) with dilution
helicopter
access to fight
fires
FCD Fishers Illegal Pathogen, WTP, RWC A 1 Moderat A 2 High Occurs
5 Creek recreational turbidity, dilution, e mostly in
Dam activities in the taste and dam summer.
dam (swimming, odours inspections Only a few
dog access etc) numbers of
people at a
time.
FCD Fishers High levels of Metals Dam, RWC Uncerta Uncertain
6 Creek metals coming dilution in
Dam in from
upstream
sources
CCS Percy Receipt of poor Hydrocarb Formal RWC Uncerta Uncertain No formal
1 Colliery quality water ons agreement in water quality
Source into Fishers to supply agreement
Creek Dam water, in place with
informal LoCoal
operating Corp.
protocol. Proposal
New Water being
Committee considered
has been to put water
formed to directly into
discuss the dam at
water the dam
quality wall. -
issues. variability in
Dilution in water quality
the dam anyway.
but less in Inconsistenc
drought. y in the
volume of
water
received
from Percy
on a daily
basis.
Hydrocarbo
ns are
perceived
as a
problem in
the
community.
CCS Percy Receipt of high Fe, Mn Formal CC C 1 Low C 3 High Metals have
2 Colliery levels of metals agreement been found
Source from Percy to supply to be an
source above water, issue.
ADWG values informal Rarely have
operating a failure at
protocol. the plant in
New Water Fe and Mn.
Committee Settling
has been ponds will
formed to disappear
discuss with the new
water proposal.
Page 28
causes) risk
quality
issues.
Dilution in
the dam
but less in
drought.
WTP.
Shandy
with
alternative
supply.
Settling
ponds.
CCS Percy Receipt of high Ni Formal CC C 1 Low C 3 High Ni has been
3 Colliery levels of metals agreement an issue in
Source from Percy to supply the past
source above water, (2005) but
ADWG values informal doesn't
operating seem to
protocol. have been
New Water much of an
Committee issue since
has been introduction
formed to of the DAF
discuss plant at
water LoCoal
quality Corp.
issues. Settling
Dilution in ponds will
the dam disappear
but less in with the new
drought. proposal.
Shandy
with
alternative
supply.
Settling
ponds.
CCS Percy Short circuiting Various Consider Uncerta Uncertain No formal
4 Colliery of Percy inputs this event in water quality
Source in the agreement
pipeline in place with
proposal. LoCoal
Corp.
Proposal
being
considered
to put water
directly into
the dam at
the dam
wall.
pH1 pH Under or no Pathogen, Operator RWC C 2 Moderat B 3 High Monitoring
correctio dosing of soda turbidity, monitoring e is not
n ash causing pH Al, pH, Fe, at number continuous
lower than Mn 1 weir,
optimal for manual
coagulation control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training,
observatio
n of
clarifier for
colour
change
Page 29
causes) risk
and check
of hopper
and
quantity
pH2 pH Overdosing of Pathogen, Operator RWC D 2 Low D 3 Moderate Monitoring

correctio soda ash turbidity, monitoring is not
n causing pH Al, pH, Fe, at number continuous
higher than Mn 1 weir,
optimal for manual
coagulation control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training,
observatio
n of
clarifier for
colour
change
and check
of hopper
and
quantity
Coa Coagulat Underdosing of Turbidity Operator RWC C 2 Moderat C 3 High
g1 ion coagulant Pathogen, monitoring e
leading to failure Fe, Mn by
to achieve observatio
flocculation n, manual
control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training
(and
experience
),
observatio
n of
clarifier for
colour
change
and daily
jar testing,
filters
Coa Coagulat Overdosing of Aluminium Operator RWC C 2 Moderat B 3 High Some Al
g2 ion coagulant monitoring e noted in
by retic. Risk
observatio ranked more
n, manual on
control community
over the perception
dosing, issue than
O&M on health issue.
equipment,
calibration
of testing
equipment,
operator
Page 30
causes) risk
training
(and
experience
),
observatio
n of
clarifier for
colour
change
and daily
jar testing,
filters
Coa Coagulat Over and Colour Operator RWC C 1 Low C 3 High Colour has
g3 ion underdosing of (DOC), monitoring not >10 in
coagulant DBPs by the last
observatio years.
n, manual
control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training
(and
experience
),
observatio
n of
clarifier for
colour
change
and daily
jar testing,
filters
Coa Coagulat Mechanical/equi Turbidity Operator RWC D 2 Low D 3 Moderate Difficult to
g4 ion pment Pathogens monitoring source
failure/maintena by replacement
ce of observatio parts for the
flocculators n, O&M on flocculators.
leading to water equipment, Stability and
quality issues operator low turbidity
training of the water
(and means the
experience uncontrolled
), risk is only a
observatio 3
n of
clarifier for
colour
change
and daily
jar testing,
filters.
Redundan
cy (2 can
operate
instead of
3).
Alternative
SUPPLY
source.
Coa Coagulat Raw water is too Turbidity Operator RWC D 1 Low D 3 Moderate Rated as a
g5 ion 'clean' causing Pathogens monitoring 3 for
flocculation to by uncontrolled
be less than observatio risks due to
optimum n, downstream
operator impacts
training
Page 31
causes) risk
(and
experience
), daily jar
testing,
filters
Coa Coagulat Rapid change in Turbidity Operator RWC E 2 Low E 4 High Turbidity
g6 ion raw water Pathogens monitoring has only
turbidity by been above
resulting in observatio 10 NTU
inability to treat n, manual once in 5
control years
over the (related to
dosing, bushfire?)
O&M on
equipment,
calibration
of testing
equipment,
operator
training
(and
experience
),
observatio
n of
clarifier for
colour
change,
filters,
plant
shutdown
followed by
jar test (
and daily
jar testing)
monitor
rainfall.
Clar Clarificati Failure to clarify Turbidity Automatic RWC D 1 Low D 2 Low
1 on properly leading Pathogens desludging
to water quality ,
issues at the desludging
filter valves,
alternative
supply
Clar Clarificati Bypass of the Turbidity Sand filters RWC E 2 Low E 3 Moderate Informal
2 on clarifier (during Pathogens (direct procedure to
maintenace) filtration), change over
controlled
operation
F1 Filtration Short circuiting Turbidity Backwash RWC C 3 High B 4 Very High
(mono of filters leading Pathogens on
media) to headloss,
breakthroughs filter run
times,
Operator
monitoring
by
observatio
n, manual
control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training
(and
experience
), plant
Page 32
causes) risk
shutdown
followed by
jar test (
and daily
jar testing),
chlorinatio
n for
chlorine
sensitive
pathogens
F2 Filtration Poor filter Turbidity Backwash RWC C 2 Moderat B 4 Very High
(mono performance Pathogens on e
media) e.g. filter headloss,
nozzles, filter filter run
media loss, high times,
loads in water, Operator
aborted monitoring
backwash by
observatio
n, manual
control
over the
dosing,
O&M on
equipment,
calibration
of testing
equipment,
operator
training
(and
experience
), plant
shutdown
followed by
jar test
(and daily
jar testing),
chlorinatio
n for
chlorine
sensitive
pathogens,
plant
shutdown
on some
failures.
F3 Filtration Filter ripening Turbidity Disinfectio RWC D 1 Low C 2 Moderate
(mono issues leading Pathogens n for
media) to pathogen chlorine
breakthrough sensitive
pathogens
F4 Filtration Filter ripening Crypto No controls RWC C 2 Moderat C 2 Moderate Crypotospor
(mono issues leading e idum is not
media) to pathogen considered
breakthrough a high risk in
this water
Dis1 Disinfecti Overdosing of T&O DBPs Operator RWC E 2 Low E 2 Low

on chlorine leading Chlorine training,
(chlorine to high levels in Sampling,
gas) finished water O&M,
Dosing
controls,
customer
complaint
monitoring
Page 33
causes) risk
Dis2 Disinfecti Underdosing of Turbidity Operator RWC D 4 High C 4 Very High No
on chlorine (inc Pathogens training, telemetered
(chlorine equipment sampling chlorine
gas) failure or at plant monitoring
running out) (daily) and
leading to in
chlorine reticulation
senstive (weekly by
pathogen RWC),
survival in O&M,
finished water Dosing
(primary kill) controls,
public
health
survellienc
e
(collected
by Council
ranges).
Duty/stand
by on
chlorinatio
n bottles.
Dis3 Disinfecti High pH in the Pathogens Operator RWC B 2 High B 2 High pH range
on water causing training, should be
(chlorine issues such as post 7.8 - 8.2.
gas) skin rashes and dosing, Occurs a
reduced wind down few times a
disinfection upstream year in
efficiency dosing higher
range.
Dis4 Disinfecti Underdosing of Pathogens Operator RWC A 2 High A 4 Very High
on chlorine training,
(chlorine resulting in lack sampling
gas) of chlorine at plant
residuals in (daily) and
distribution in
system reticulation
(weekly by
RWC),
O&M,
Dosing
controls,
public
health
survellienc
e
(collected
by Council
rangers).
Duty/stand
by on
chlorinatio
n bottles,
NSW
Health
monitoring
PD1 Post Overdosing of high pH Operator RWC C 2 Moderat B 2 High Can be >9
Dosing Soda ash training, e leaving the
(stablisat manual plant
ion) testing
CW Clearwat Ingress into tank Pathogens Aqualift RWC D 2 Low C 4 Very High
T1 er Tank through integrity contractor
issues and checks and
potentially flood reports,
inundation from chlorine
creek residual,
temporary
bunding
available
(sand
bags),
Page 34
causes) risk
alternative
supply
RW Raw Raw water can Pathogens No handle RWC E 4 High D 4 High The bypass
B1 Water be connected on the was
Bypass into the valve designed as
distribution an
system emergency
downstream of measure in
the clearwater the event of
tank resulting in WTP failure
undisinfected to at least
water being allow water
supplied to to enter the
customers distribution
system.
There is no
SOP
currently in
place for
managing
the bypass.
Raw water
connections
have been
known to
cause
outbreaks in
other
systems.
DR1 Distributi Low chlorine Pathogen Weekly RWC B 3 High B 3 High Currently
on residuals s testing, don’t shock
Reservoi resulting in the frequency dose
rs potential for of refill, reservoirs.
water quality closed Candle St is
failure reservoirs the biggest
and lowest
turnover.
DR2 Distributi Seasonal Taste & Weekly RWC C 2 Moderat C 2 Moderate Assessment
on changes in odour, testing, e based more
Reservoi water demand pathogens NSW on
rs leading to water Health complaints.
quality issues monitoring,
customer
complaint
monitoring
DR3 Distributi Low turnover Taste & Weekly RWC C 2 Moderat C 2 Moderate Cleaner LL,
on leading to water odour, testing, e South
Reservoi quality issues pathogens NSW Bigton,
rs (common inlet Health Barrangaroo
outlet?) monitoring, are common
customer inlet outlet
complaint reservoirs.
monitoring
DR4 Distributi Malicious Various Some RWC C 3 High B 5 Very High A lead-acid
on contamination security battery and
Reservoi leading to water measures, its charger
rs contamination Aqualift, were found
facilities at Starboard
maintenan LL and
ce checks removed by
Aqualift.
Page 35
causes) risk
DR5 Distributi Reservoirs are Pathogens Aqualift RWC C 3 High B 5 Very High Bird access
on not routinely , turbidity, contractor of
Reservoi maintained or taste and checks and distribution
rs checked odours reports, reservoirs
resulting in NSW has caused
water quality Health waterborne
contamination testing outbreaks in
eg gutter other
blockage and jurisdictions
overflow, vermin resulting in
access illnesses
and deaths.
Dead birds
were found
inside
Cleaner St
LL, South
Bigton and
Wangwall.
CB1 Chlorine Overdosing of DBPs, Ta Automatic RWC D 2 Low C 2 Moderate Re-
Boosters chlorine leading ste and control, chlorination
to high levels in odour flow paced, occurs at
distribution reticulation the Priest
water testing, Street PS
customer and the
complaints outlet of the
Wangwall
and Tindale
Reservoirs
CB2 Chlorine Underdosing of Pathogen Automatic RWC C 4 Very B 4 Very High Re-
Boosters chlorine leading s control, High chlorination
to low levels in flow paced, occurs at
distribution reticulation the Priest
water testing, Street PS
reservoir and the
maintenan outlet of the
ce Wangwall
and Tindale
Reservoirs.
Priest Street
supplies the
hospital and
therefore a
vulnerable
population.
CB3 Chlorine Low turnover of Pathogens Purchasing Uncerta Uncertain
Boosters hypochlorite and in
leading to storage
reduction of
chlorine strength
FRS Farmers Receipt of non- Various Agreement RWC/S C 3 High B 5 Very High E. coli is not
1 River conforming Concernin W listed as a
Source water into g the parameter in
Gollumville's Supply of the
distribution Water from agreement.
system resulting the RWC has
in water quality Farmers participated
issues River in a recent
Water (August
Supply 2011) risk
workshop
with
alternative
supply from
Farmers
River.
FRS Farmers Lack of Pathogens Agreement A 4 Very A 4 Very High Agreement
2 River maintenance of Concernin High doesn't
Source chlorine residual g the cover
in water Supply of chlorine
supplied from Water from residual.
alternative the
Page 36
causes) risk
supply Farmers
River
Water
Supply
D1 Distributi Aging Pathogens Mains RWC B 2 High A 2 High
on infrastructure replaceme
leading to nt
ingress and program,
water quality monitoring,
issues chlorine
residual
D2 Distributi Reduced Biofilms Flushing RWC B 2 High A 2 High
on velocities in the causing as required
main resulting in taste & - not
conditions that odour programm
favour biofilm problems, ed,
formation and dirty water chlorine
sediment turbidity residual,
accumulation monitoring
D3 Distributi Mains break or Pathogen Air valves RWC B 2 High B 2 High
on perforation (air s are all
valves etc) undergrou
leading to water nd,
quality issues chlorine
residual
D4 Distributi Unsanitary Pathogen No RWC D 3 Moderat B 3 High
on repairs that lead s formalised e
to water quality procedures
issues , rely on
experience
of team,
chlorine
residual
D5 Distributi Reverse flow Biofilms No RWC C 2 Moderat C 3 High Complaints
on sloughing causing formalised e rather than
biofilm leading taste & procedures health issue.
to water quality odour , rely on
complaints problems, experience
dirty water, of team,
turbidity chlorine
residual,
customer
complaints
D6 Distributi Plug flow Taste & Uncerta Uncertain
on leading to water odour in
stagnation problems,
issues in some dirty water,
areas turbidity
D7 Distributi Backflow/cross Various DA RWC C 4 Very C 4 Very High
on connection Process, High
leading to water trade
contamination waste
events policy,
some
checking,
capture of
rainwater
tank
installation
s, section
68
approval
for devices
D8 Distributi Dead end in Taste and Flushing, RWC A 1 Moderat A 1 Moderate
on reticulation odour, no dead e
systems leading pathogens ends in
to stagnation new
and water developme
quality issues nts
D9 Distributi Cast iron Fe Mains RWC C 1 Low C 1 Low
on internals replaceme
Page 37
causes) risk
corrode leading nt
to water quality program,
issues monitoring,
chlorine
residual
D10 Distributi Cross- Pathogens No formal RWC Uncerta Uncertain
on contamination checking, in
from non- dedicated
quarantining of crews for
sewer and water water and
equipment eg sewer
CCTV during
mains work
D11 Distributi Use of fire Pathogens Testing of RWC D 2 Low D 2 Low
on hydrants stirring , hydrants,
up the system chemicals positive
and causing pressure
water quality
incidents
D12 Distributi Illegal Various Some RWC C 4 Very C 4 Very High Large
on connections customer High amount of
resulting in education, non-revenue
introduction of water water noted
unknown balance in the
hazards system.
NP Non- Water being Pathogens Information RWC A 4 Very A 4 Very High Customers
W1 potable consumed as if provided High not
water at it were potable when first consistently
Taraville connected told that the
water is
non-potable
WO Whole of Bushfire taking All Alternative RWC E 2 Low E 5 High
S1 System out Hokey supply.
Pokey Water Maintain
Treatment Plant buffer
around the
plant.
WO Whole of Incorrect or Chemical General RWC D 3 Moderat C 3 High
S2 System reduced quality s Purchasing e
of chemicals or and
wrong Procureme
specification of nt Policy
chemicals Chemicals
resulting in purchased
overdosing , from Orica
underdosing or Certificate
contamination of
compliance
supplied
with every
chemical
batch
WO Whole of Incorrect or Various General RWC D 2 Low C 2 Moderate
S3 System reduced quality Purchasing
of materials and
resulting in Procureme
potential for nt Policy,
water quality review
contamination materials
and specify
what is to
be used
WO Whole of Power failure Various UPS, RWC C 1 Low E 1 Low Booster
S4 System resulting in non- distribution stations -
conforming system dosing
water backup would stop
but there
would be
gravity flow
still
continuing.
Page 38
causes) risk
WO Whole of Disgruntled Various RWC E 5 High E 5 High
S5 System employees or
contractors
leading to
malicious
damage
resulting in poor
water quality
(note that
employees and
contractors
understand the
system so would
know where to
act to cause
most damage
e.g. altering
SCADA,
contaminating
clearwater tank
etc)
WO Whole of Failure of critical Various Annual RWC D 3 Moderat C 4 Very High
S6 System monitoring ABB e
devices Instrument
resulting in ation
inability to pick contract
up water quality calibration
issues Meters
calibrated
monthly as
per
manufactur
er's
instructions
WO Whole of Chemicals are Chemicals Operators RWC E 3 Moderat D 3 Moderate
S7 System delivered to , on site for e
incorrect pathogens each
storage resulting delivery,
in process specific
contamination or fittings
incorrect dosage
WO Whole of Operator Various Operator RWC E 3 Moderat C 3 High
S8 System training is not training e
kept up to date (including
resulting in lab skills,
potential for risk
water manageme
contamination nt and
through incident
incorrect investigatio
operation of the n,
water supply fluoridation
system of public
water
supplies,
Water
Operator
Training
Course)

Page 39
APPENDIX D ACTION PLAN

Note that where specific procedures have been identified, these are presented in the right hand column
and will be developed in conjunction with NSW Public Works (NSW PW).

Action Event Risk No. Follow-up Actions Responsibility Procedure
No.
A1 Rainfall following bushfire or FC2, Review procedures for bushfires in RWC / NSW Incident
grassfire resulting in run off into the WOS1 Emergency Response Plan including PW response
catchment how Hokey Pokey WTP is managed. plan
(template to
Bushfire taking out Hokey Pokey be
Water Treatment Plant developed
by NSW
PW)
A2 Accidents and spills on catchment FC4, FC5 Consider having an agreement in RWC
roads into water causing water place with emergency services in the
quality issues event that something happens in the
water supply catchment.
A4 Legal and illegal motorcycle track in FC6, FC8, Consider signage in the catchment RWC
head of catchment and 4WD FC9 (sect 632 LGA) to indicate that the
causing erosion catchment is used as a water supply
catchment and to report any
Recreational activities in the contamination to RWC.
catchment (illegal) including 4WD,
camping
Recreational activities in the

catchment (illegal)
A5 Overloading of Motorcycle club FC7 Review how the septic is managed at RWC
septic system overflowing leading the club.
to pathogens in catchment
A6 Recreational activities in the FC9 Consider a review of the water quality RWC / NSW Drinking
catchment (illegal) monitoring program for catchment (to PW Water
tap). Monitoring
Program
(template to
be
developed
by NSW
Public
Works)
A7 Illegal dumping in the catchment FC10 Improve interagency communication. RWC Incident
leading to water quality issues response
plan
(template to
be
developed
by NSW
PW)
A8 Illegal dumping in the catchment FC10 Improve council departmental RWC Clarifier
leading to water quality issues communication. bypass
procedure
A9 Deliberate contamination of the FCD2 Review Business Continuity Plan and RWC / NSW Incident
reservoir Emergency Response Plan to cover PW response
water and sewer. plan
(template to
be
developed
by NSW
PW)
A10 Short circuiting of reservoir FCD3 Review raw water quality data and RWC
inflows to reservoir (mm rain) to see if
a relationship can be established.
A11 Cross contamination of dam (farm FCD4 Review procedures for bushfires in RWC / NSW Incident
dams etc) with helicopter access to Emergency Response Plan. PW response
fight fires plan
(template to
be
developed
by NSW
PW)
Page 40

No.
A12 High levels of metals coming in FCD6 Review raw water monitoring RWC
from upstream sources program.
A13 Receipt of poor quality water into CCS1 Formalise agreement with LoCoal RWC
Fishers Creek Dam Corp re water quality and
communication protocols if treatment
fails at LoCoal Corp.
A14 Receipt of poor quality water into CCS1 Review pipeline location for input of RWC
Fishers Creek Dam Percy Colliery Source in new
configuration.
A15 Receipt of poor quality water into CCS1 Review water quality results that RWC
Fishers Creek Dam LoCoal Corp has to report on as part
of its Environment Protection Licence.
A16 Receipt of poor quality water into CCS1 Check hydrocarbons in the Percy RWC
Fishers Creek Dam Colliery Source water to better assess
risk.
A17 Under or no dosing of soda ash pH1, pH2 Consider moving to online, RWC
causing pH lower than optimal for telemetered monitoring.
coagulation
Overdosing of soda ash causing pH

higher than optimal for coagulation
A18 Rapid change in raw water turbidity Coag6 Consider online monitoring of raw RWC
resulting in inability to treat water (turbidity, EC pH) with
telemetery.
A19 Bypass of the clarifier (during Clar2 Develop a formalised procedure for RWC
maintenance) this process.
A20 Short circuiting of filters leading to F1 Review the need for individual filter RWC
breakthroughs turbidity meters.
A21 Short circuiting of filters leading to F1, F4 Consider undertaking individual filter RWC
breakthroughs monitoring once the media has been
changed.
Filter ripening issues leading to
pathogen breakthrough
A22 Poor filter performance e.g. filter F2 Develop a procedure for observation NSW PW Filter
nozzles, filter media loss, high of the filters. inspection
loads in water, aborted backwash and
backwash
procedure
A23 Filter ripening issues leading to F4 Review the need for filter to waste. RWC
pathogen breakthrough
A24 Filter ripening issues leading to F4 Review the need for a water quality RWC
pathogen breakthrough monitoring program for
Cryptosporidium in the catchment.
A25 Overdosing of chlorine leading to Dis1 Consider improving the chlorine RWC
high levels in finished water dosing system.
A26 Overdosing of chlorine leading to Dis1 Confirm the CT for the plant. RWC
high levels in finished water
A27 Underdosing of chlorine (inc Dis2 Consider an on-line chlorine residual RWC
equipment failure or running out) analyser with telemetry.
leading to chlorine senstive
pathogen survival in finished water
(primary kill)
A28 Underdosing of chlorine (inc Dis2 Review chlorination procedures (plant NSW PW CCP
equipment failure or running out) shut down on chlorine failure etc). response
leading to chlorine senstive procedures
(primary kill)
A29 Underdosing of chlorine (inc Dis2 Formalise current procedures for NSW PW CCP
equipment failure or running out) managing chlorination and testing. response
leading to chlorine senstive procedures
(primary kill)
A30 High pH in the water causing issues Dis3 Review how pH is monitored and RWC
such as skin rashes and reduced where.
disinfection efficiency
A31 High pH in the water causing issues Dis3 Consider whether stabilisation of RWC
such as skin rashes and reduced water is needed.
disinfection efficiency
A32 Underdosing of chlorine resulting in Dis4 Review reticulation monitoring plan for RWC
lack of chlorine residuals in location and frequency.
distribution system
A33 Overdosing of Soda ash PD1 Review reasons for pH increases RWC
Page 41

No.
including plant and reticulation issues.
A34 Raw water can be connected into RWB1 Develop SOP for managing the RWC
the distribution system downstream bypass including the O&M of the
of the clearwater tank resulting in bypass infrastructure.
undisinfected water being supplied
to customers
A35 Low chlorine residuals resulting in DR1 Consider shock dosing of reservoirs. NSW PW Reservoir
the potential for water quality failure shock
dosing
procedure
A36 Low chlorine residuals resulting in DR1, DR5 Consider having reservoir inspection NSW PW Reservoir
the potential for water quality failure procedures and checklists. inspection
checklist
Reservoirs are not routinely
maintained or checked resulting in
water quality contamination eg
gutter blockage and overflow,
vermin access
A37 Low turnover leading to water DR3 Review asset ownership between RWC
quality issues (common inlet RWC and Bulk Water Corp.
outlet?)
A38 Low turnover leading to water DR3 Make sure asset agreements are in RWC
quality issues (common inlet place between RWC and Bulk Water
outlet?) Corp.
A39 Malicious contamination leading to DR4 Consider undertaking a security RWC
water contamination vulnerability assessment on all assets.
A40 Low turnover of hypochlorite CB3 Actions required for appropriate RWC
leading to reduction of chlorine storage of chemicals.
strength
A41 Receipt of non-conforming water FRS1 Agreement between RWC and Bulk RWC
into Gollumville's distribution Water Corp needs to be reviewed and
system resulting in water quality tightened in terms at least water
issues quality to meet ADWG levels,
communication protocols in case of
non-conformance, chlorine residual
adequacy in the water supplied to
Dalry and Wangwall and Fe and Mn
management.
A42 Aging infrastructure leading to D1 Adequacy of asset replacement RWC
ingress and water quality issues program to be considered.
A43 Aging infrastructure leading to D1 Asset management and asset RWC
ingress and water quality issues condition assessment are not being
done and need to be reviewed.
A44 Mains break or perforation (air D3, D4 Formalise mains repair procedures RWC Mains break
valves etc) leading to water quality including review of ADWG guidance. and repair
issues procedure
Unsanitary repairs that lead to

water quality issues
A45 Reverse flow sloughing biofilm D5 Formalise procedures relating to RWC Water
leading to water quality complaints switching between water supplies Source
(Farmers River WS/RWC). changeover
procedure
A46 Plug flow leading to water D6 Review system for examination and RWC
stagnation issues in some areas management of reticulation water age
issue.
A47 Backflow/cross connection leading D7 Ensure that a register is in place for all RWC
to water contamination events backflow devices installed and
checking frequencies.
A48 Dead end in reticulation systems D8 Procedure required for flushing. RWC Reticulation
leading to stagnation and water flushing
quality issues procedure
A49 Dead end in reticulation systems D8 Review areas of dead ends to see if RWC
leading to stagnation and water they can be reticulated.
quality issues
A50 Cast iron internals corrode leading D9 Need to include cast iron mains in RWC
to water quality issues asset management program when
developed.
A51 Cross-contamination from non- D10 Review how contractors check their RWC
quarantining of sewer and water equipment.
equipment eg CCTV during mains
work
A52 Illegal connections resulting in D12 Consider undertaking a more in depth RWC
introduction of unknown hazards system modelling to better understand
Page 42

No.
water balance.
A53 Water being consumed as if it were NPW1 Review how the potable water system RWC
potable is dealt with in terms of
communication and education (see
guidance from NSW Health).
A54 Incorrect or reduced quality of WOS2 Need to review how chemicals are NSW PW Chemical
chemicals or wrong specification of dealt with in council. receiving
chemicals resulting in overdosing , and QA
underdosing or contamination procedure
A55 Disgruntled employees or WOS5 Review how contractors and outgoing RWC Employee
contractors leading to malicious staff are managed. exit
damage resulting in poor water procedure
quality (note that employees and
contractors understand the system
so would know where to act to
cause most damage e.g. altering
SCADA, contaminating clearwater
tank etc)
A56 Failure of critical monitoring devices WOS6 Develop calibration records (being RWC / NSW Instrument
resulting in inability to pick up water done). PW calibration
quality issues record
(template to
be
developed
by NSW
PW)
A57 Various operations Added Develop a list of SOPs for WTP and RWC / NSW SOPs (list
Post Retic operations PW and some
Workshop SOPs to be
developed
by NSW
PW)
A58 Critical Control Point Management Added Develop flowchart for CCP Public Works CCP
Post management response
Workshop procedures

Page 43

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Workshop Summary Paper

7 REFERENCES ......................................................................................................... 21

2 WATER QUALITY RISK ASSESSMENT – A BACKGROUND

2.2 ADWG CCP C O M P O N E N TS

Removed for de-­‐identification purposes.

Removed for de-­‐identification purposes.

Cleaner Street High 3

3.4 P RO C ES S F LOW D IAG R A M

4 WATER QUALITY RISKS

4.2 R IS KS ID E N T IF IE D T H RO U G H WAT E R Q UA L IT Y A N A LYS IS

pH 145 5 6.50 7.86 9.00 9.50 6.5 -­‐ 8.5 34

Gollumville Villages Farmers River Water Quality

Iodine Rarely 1 exceedence for iodine was found in 2002.

Lead Rarely 1 exceedence for lead was found in 2011.

5 RISK ASSESSMENT PROCESS

TABLE 5-­‐1. LIKELIHOOD TABLE (ADWG, 2011).

TABLE 5-­‐4. RESIDUAL RISK SUMMARY

6 CRITICAL CONTROL POINT IDENTIFICATION

Critical Controls Parameter Operating Adjustment Critical Comments

6.1 A R EA S O F A D D IT IO N A L WO R K TO S U P P O RT CCP D E V E LO P M E N T

Farmers River WS/Gollumville System Interface Points

APPENDIX A WORKSHOP DETAILS

8:45 – 9:00 Arrival Arrival and tea/coffee Removed for de-­‐

9:00 – 9:05 Welcome Introduction roundtable

9:05 – 9:10 Introduction Overview of project

9:10 – 09:30 System Scope of workshop

09:30 – 9:50 Flow Diagram Workshop to confirm flow diagram

9:50 – 10:15 Workshop Workshop methodology

10:15 – 10:30 Break Morning tea

12:30 – 13:00 Break Lunch

13:00 – 15:00 Risk Assessment Continued

14:30 – 14:45 Break Afternoon tea

14:45 – 16:00 Risk Assessment Continued

16:00-­‐16:50 Critical Control Review CCPs

16:50 – 17:00 Close Workshop close and next steps

APPENDIX B WATER QUALITY DATA

Hokey Pokey WTP Gollumville -­‐ Raw Water Turbidity

Gollumville Villages FRWS Supply -­‐ Free Chlorine

Gollumville Villages FRWS Supply -­‐ Retic Turbidity

Tindale Reservoir Wangwall ADWG Turbidity

Gollumville Villages FRWS Supply -­‐ E. coli

APPENDIX C WORKSHOP RISK REGISTER

pH2 pH Overdosing of Pathogen, Operator RWC D 2 Low D 3 Moderate Monitoring

Dis1 Disinfecti Overdosing of T&O DBPs Operator RWC E 2 Low E 2 Low

APPENDIX D ACTION PLAN

Recreational activities in the

Action Event Risk No. Follow-up Actions Responsibility Procedure

Overdosing of soda ash causing pH

Action Event Risk No. Follow-up Actions Responsibility Procedure

Unsanitary repairs that lead to

Action Event Risk No. Follow-up Actions Responsibility Procedure

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Removed for de-‐identification purposes.

Removed for de-‐identification purposes.

pH 145 5 6.50 7.86 9.00 9.50 6.5 -‐ 8.5 34

TABLE 5-‐1. LIKELIHOOD TABLE (ADWG, 2011).

TABLE 5-‐4. RESIDUAL RISK SUMMARY

8:45 – 9:00 Arrival Arrival and tea/coffee Removed for de-‐

16:00-‐16:50 Critical Control Review CCPs

Hokey Pokey WTP Gollumville -‐ Raw Water Turbidity

Gollumville Villages FRWS Supply -‐ Free Chlorine

Gollumville Villages FRWS Supply -‐ Retic Turbidity

Gollumville Villages FRWS Supply -‐ E. coli