"Credit Department" AT Au Small Finance Bank: Summer Training Project Report ON

A
SUMMER TRAINING PROJECT REPORT
ON
“CREDIT DEPARTMENT”
AT
AU SMALL FINANCE BANK
Submitted in partial fulfillment of the requirement

For the award of degree
Of
MASTER’S OF BUSINESS
ADMINISTRATION
SESSION(2022-24)
SUBMITTED TO :- SUBMITTED BY :-
Mentor Name- A.K Singh Name – Divya Patel

Class :- MBA 3rd sem
College roll no :- 222420120
ACROPOLIS FACULTY OF MANAGEMENT & RESESEARCH, INDORE
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DECLARATION
I, Divya Patel, student of MBA 3rd semester, studying at acropolis faculty of management and research,
indore, hereby declare that the summer training report on “CREDIT DEPARTMENT” submitted to devi ahilya
vishwavidyalaya, indore in partial fulfillment of degree of master’s of business administration is the original
work conducted by me.
The information and data given in the report is authentic to the best of my knowledge.
This summer training report is not being submitted to any other university for award of any other degree,
diploma and fellowship.
(Divya patel)
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ACKNOWLEDGEMENT
It is my pleasure to be indebted to various people, who directly or indirectly

contributed in the development of this work and who influenced my thinking, behavior,and
acts during the course of study.
I express my sincere gratitude to Dr. Tarun Kushwaha worthy Principal for providing me an opportunity to
undergo summer training at City Office of Parijat college.
I am thankful to Mrs. Priyanka Mohitey for his support, cooperation, and motivation provided to me during the
training for constant inspiration, presence and blessings.
I also extend my sincere appreciation to Mr. Sunil Pandya who provided his valuable suggestions and precious
time in accomplishing my project report.
Lastly, I would like to thank the almighty and my parents for their moral support and my friends
with whom I shared my day-to-day experience and received lots of suggestions that improved my quality
of work.
Divya Patel
PREFACE
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This report encapsulates the transformative journey embarked upon during
my internship at AU SMALL FINANCE BANK . It's a privilege to
present the culmination of my experiences, learnings, and growth in these
few pages.
I extend my heartfelt gratitude to Dr. Sangeeta Jain, Director & my mentor Dr. Neha
Modi for their unwavering support, guidance, and the platform provided to explore
and contribute within
Finance field.
Throughout this internship, I delved into diverse projects, honed my skills in

communication, problem solving and navigated through challenges that shaped
my professional acumen. This report aims to provide insights into the hands-on
experiences, milestones achieved, and the valuable lessons learned.
The opportunity to apply theoretical knowledge in real-world scenarios has been

invaluable. I hope this report serves as a testament to the dedication, passion,
and learning ethos fostered during my tenure at AU SMALL FINANCE
BANK.
The challenges encountered, such as adapting to new process served as catalysts

for personal and professional development. Overcoming these hurdles fortified
my problem-solving abilities and resilience.
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CONTENT
S.No. Particulars Page no.
1 About Organisation 6-7
2 AU journey 8-11
3 Product and Services 12
4 Organizational Structure 13
5 Departmental Description 14-18
6 Learning 19-41
7 SWOT Analysis 42-44
8 Suggestions 44
9 Conclusion and Reference 45
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ABOUT THE ORGANISATION
Small Finance Banks is a specific segment of banking created by RBI under the guidance of
Government of India with an objective of furthering financial inclusion by primarily undertaking
basic banking activities to un-served and underserved sections including small business units,
small and marginal farmers, micro and small industries, and unorganized entities. Like other
commercial banks, these banks can undertake all basic banking activities including lending and
taking deposits.
After the announcement during Union Budget for the year 2014-15, RBI issued the guidelines of
Small Finance Bank in November 2014. 72 entities from across segments applied for the license
while only 10 of these were provided the license on 24th November 2014. Au Financiers was the
only asset based NBFC to get this coveted license.
Mr. Sanjay Agarwal, a merit-holder Chartered Accountant and a first-generation entrepreneur,
took it upon himself the responsibility of financing the entrepreneurship aspirations of the
unreached and unbanked masses of India. The desire was turned into reality and in 1996, Au
Financiers, was established. Headquartered in Jaipur, Rajasthan, the retail-focused Non-Banking
Finance Company for two decades provided speedy and customised financial solutions to rural
and urban population.
After bagging the Small Finance Bank (SFB) license in 2015, Au Financiers commenced its
journey as an SFB on 19th April 2017. In the same year, it got the Scheduled Bank status on 1st
November and became a Fortune India 500 Company. Throughout its journey from an NBFC to
a Bank, it has focused on solutions, based on the evolving needs of its customers. As custodians
of depositor’s wealth, the Bank ensured highest level of compliance throughout and emerged as a
well-governed and trusted financial institution supported by the guiding principles of inclusivity,
progress for all, simplicity, and action & urgency.
In 2021, the Bank became the Largest Small Finance Bank of the country and evolved its
positioning from ‘Chalo Aage Badhein’ to ‘Badlaav Humse Hai’. The new tagline, which is also
the Bank’s first integrated brand campaign, resonates well with its spirit of challenging the status
quo. Along with the launch of the brand campaign, digital platform AU 0101, Credit Card and
QR Code with Sound Box were also unveiled. With technology writing the rule book and
demand of customer’s shifting rapidly, the Bank is putting its best foot forward in becoming a
Tech-led Bank.
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The Bank celebrated five years as an SFB in April 2022. Its five-year anniversary is testament of
Bank's strong relationships with its customers and dynamic approach in innovating and solving
challenges. The footprints expanded from 403 Touchpoints in 8 States and 2 Union Territories in
2017 to 980 Touchpoints in 20 States and 2 Union Territories as on 30th June 2022. The Bank
looks forward to serving India with innovative products and services to offer best-in-class
banking experience while ensuring safety and security of its stakeholders at all times.
BRAND IDENTITY
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Reminiscent of the rising sun, AU Small Finance Bank heralds a new dawn into the lives of
everyone it touches. This sentiment is perfectly captured in our thoughtfully designed
logo. The colours are young and vivid, so as to break away from the clutter and demand
attention. The colour orange is a warm and inviting colour, very stimulating and signifies
optimism. The colour purple evokes creativity and innovation as well as connotes being
premium. To balance the attributes of the above two colours, we have used white which signifies
simplicity, transparency and symbolizes new beginnings.
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AUJOURY
1996
 A merit holder Chartered Accountant, Mr. Sanjay Agarwal founded Au Financiers

(India) Private Limited in 1996.
 Started with commercial vehicle financing, the very first product in company’s kitty.
2000-2005
 Received certificate of registration from the RBI under section 45 IA of RBI Act, to
carry on the business of non-banking financial institution without accepting public
deposits.
o In 2003, developed strategic relationship with HDFC Bank and went on to
become the only ‘Channel Business Partner’ for HDFC Bank in
Rajasthan.
 Originally incorporated as L.N Finco Gems Private Limited, the company was
renamed to Au Financiers in 2005 to reflect its diversified finance business service.
2007-2008
 Started offering Secured Business Loans (MSME Loans).
 First private equity money infused by Motilal Oswal Private Equity Advisors
Private Limited in the Company.
 Entered Maharashtra as second state after Rajasthan.
2009-2011
 Received fresh certificate of registration under section 45 IA of RBI Act from the
RBI pursuant to which RBI has classified the Company as a NBFC-ND-AFC.
 In 2010, received equity infusion from International Finance Corporation (IFC), a
member of the World Bank Group. Motilal Oswal Private Equity invested again
reposing confidence in AU and its management.
 In 2010, Au Financiers attained the status of ‘Systemically Important Non-
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Deposit Taking Asset Finance Company’.
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 Launched AU Housing Finance Limited in 2011 to cater to affordable Housing
Finance segment.
2012
 Equity investment from Warburg Pincus and IFC.
 Insurance Broking Agency license was taken by Au Insurance Broking Services
Private Limited, an associate Company set up in 2011.
2013-2014
 Chrys Capital, a leading private equity fund, acquired a 10.01% stake in Au Financiers.
 Raised long-term debt in the form of Non-Convertible Debentures from three
multilateral agencies viz. FMO - a Dutch Development Bank, CDC Group Plc - a UK
based development finance institution and GuarantCo.
 Formed Real Estate Group (REG) and also started wholesale NBFC lending
2015-2016
 In September 2015, AU became the only Asset Financing Company (AFC) to receive
‘in- principle’ approval from RBI for establishing a Small Finance Bank (SFB).
 In 2016, bagged SFB license from RBI and started the Small Finance Bank
transition process.
 Divested its equity stake in Au Housing Finance Ltd., Index Money Limited and
Au Insurance Broking Services Private Limited.
 Divested 29.53% of the total shareholding of M Power Micro Finance Private Limited.
 Issued unsecured debentures to Asian Development Bank (ADB).
 Expanded Board with majority Independent Directors.
2017
 Commenced SFB operations with wide bouquet of products and services.
 Completed Rs 1913 crore IPO which was oversubscribed by 54x and got listed on NSE
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&BSE
 In November 2017, received the ‘Schedule Commercial Bank’ status and featured
as Fortune India 500 Company.
 Spread our footprints to 403+ Touchpoints and Launched Business Banking and
Agri Banking businesses
2018-2019
 Received equity investment from Temasek Holdings via preferential allotment route.
 Strengthened Bank’s Governance Framework; Mr. M S Sriram – Faculty Member –
IIM, Bangalore & Chairperson of Centre for Public Policy and Mr. Pushpinder Singh –
Ex- BOI & NPCI, joined the Board as Independent Directors taking total board strength
to 7/8 directors with 5/6 being independent.
 Went live with e-mandate, ASBA and BBPS on website.
 Launched ‘AU Royale’ Account, missed call banking and 3-in-1 Savings, Trading
and Demat Account
2020-2021
 Appointed Mr. VG Kannan – Ex-SBI MD, Ex-CEO of IBA as Independent Director
on Board.
 Celebrated 25th year of our foundation.
 Became India’s Largest Small Finance Bank
 Raised equity via maiden Qualified Institutions Placement (QIP) offering.
 Unveiled mega brand campaign ‘Badlaav Humse Hai’. Aamir Khan and Kiara
Advani roped in as Brand Ambassadors.
 Launched avant-garde digital banking platform AU 0101.
 Became the first SFB to launch Credit Cards and QR Codes with Sound Box.
 Appointed Ex RBI Deputy Governor Shri H. R. Khan as Non-Executive
Independent Director
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2022
 Completed 5 years of banking operation as SFB on 19th April 2022.
 Deposits crossed first critical milestone of ₹ 50 thousand crore.
 Appointed Mr. Kamlesh Shivji Vikamsey as an Independent Director.
 Announced 1:1 issuance of Bonus shares and declared Dividend of Rs. 1/- per share (pre-
bonus issue).
 CARE Rating upgraded AA/Stable from AA-/Stable.
 CRISIL Long term rating upgraded as ‘CRISIL AA/Stable and FD rating as
‘CRISIL AA+/Stable.
 Constituted Diversity and Inclusion (D&I) committee to increase emphasis on
D&I within the bank with a mandate to make AU Small Finance Bank a more
inclusive workplace.
2023
• AU Bank received "India's Best Small Finance Bank 2021-22" by Financial Express Awards 2023.
• AU Bank won "Award of Excellence" by PFRDA for achieving 100% target in Atal Pension
Yojana. (APY).
• AU Bank was awarded "Most Impactful Women Employment Initiative of the Year" by Indian
CSR Awards 2023 for "AU Udyogini" initiative.
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VISION
To be the world’s most trusted retail bank and coveted employer that is admired as the epitome
of financial inclusion and economic success, where ordinary people do extraordinary things to
transform society at large, thereby guaranteeing Trust, Confidence and Customer Delight.
MISSION
 Making every customer feel supreme while being served.

 Aspiring that no Indian is deprived of banking.
 Bias for action, dynamism, detail orientation and product-process innovation.
 Globally respected standards of integrity, governance and ethics.
 Being an equal opportunity employer, providing a collaborative and rewarding
platform to all its employees.
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PRODUCTS AND SERVICES
 Saving account
 Deposits
 Lockers
 Life/Health Insurance
 Mutual Fund
 3 in 1 Trading – Demat
 Gold Loan
 Home Loan
 Vehicle Loan
 Personal Loan
 Current Account\
 Secured Business Loan (SBL)
 FOREX
 POS
 Credit cards
 Government Account
 General/Fire Insurance
 Commercial Vehicle Loan
 Agri-SME Loan
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ORGANISATION STRUCTURE
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DEPARTMENTAL DISCRIPTION
HUMAN RESOURCE DEPARTMENT
HR Department are in charge of making the most of the human resources at their disposal, HR
Officers are accountable for the efficient operation of a bank. The numerous duties performed by
HRM include:
 Posting / Transfer of Employees: This is the most common job of the human resource
department of a bank since it is very necessary to have adequate workforce at all the
branches of a bank. Moreover, regular transfers are also overseen by the HR
Department.
 Arranging Training Programmes: It is the job of the HR department to organise

training programmes as and when necessary, in order to train the staff members
regarding the present trends of banking.
 Conducting Promotional Exercises: Timely promotion is a big attraction for many

youngsters joining the banking sector. The promotional exercises are carried out by the
HR Department at regular intervals in order to fill up the vacancies in the higher cadres
of the bank.
 Designing Perks and Benefits: The HR department is responsible for devising the details
of perquisites and other benefits to be given to the employees. In a competitive sector
like banking, it is very necessary to keep the staff happy in order to avoid attrition.
 Disbursal of Retirement Benefits: The HR Department is responsible for overseeing

that the retirement benefits are properly released to the employees without any
difficulty.
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 Supervising the Performance of Staff: It is the duty of the HR Officers to supervise the
quality of work done by the staff members in a year in order to understand the best way
it can utilize a staff. Based on this performance, sometimes a staff is awarded or
punished.
Administrative Department
The main job responsibility of an administrator is to ensure the efficient performance of all
departments in an organization. In AU Small Finance Bank as well the administrative department
work towards achieving an efficient result from all the departments.
Information Technology Department
IT Department in AU Small Finance Bank work towards a proper maintenance of overall

information technology infrastructure in an organization such as regularly checking every single
system being used by employee in an organization, or keeping all the system up to date.
Legal Department
Legal team in AU Small Finance Bank is the representative of bank in the court of law, they
handle all the legal related work of the bank such as filing a suit in civil and criminal cases on
behalf of the bank, giving legal opinion in case of mortgage of title deeds, & they also monitor
suits filed against bank in various courts including consumer's courts and banking ombudsman.
Risk Control Unit
The major work of RCU in AU Small Finance Bank is to check the genuineness of the document
being submitted by client and to keep a proper check on the mails being sent or receive by
employees in an organization so as to maintain the privacy in an organization.
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Operation Department
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Operation Department role comes at the end, after the file being passed by credit department the
work of operation department is to recheck the file and to disburse the loan amount.
Marketing Department
The overall marketing department work towards bringing a potential client for banks and to
regularly generate business for the bank.
Credit Department
SECURED BUSINESS LOANS (SBL)E
Secured Business Loans (against property) for MSME's and other business categories, tailored to
your specific needs for expansion. To determine the loan amount that can be offered to you, our
officers examine your company and its future needs. They offer maximum finance against the
market value of the property for working capital, expansion, machine/equipment purchases, and
infrastructure requirements While they are financing your property, you can occupy it and
improve your health. They provide competitive rates, quick approvals, quick disbursements,
simple documentation, and doorstep services. This loan is available to all small and medium
sized businesses, sole proprietorships, partnerships, self-employed professionals, and privately
or closely held corporations.
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WHEELS
Wheels is the core product of the Bank, around 42% of total retail assets is that of wheels.
Vehicle loans has been their mainstay retail product since their inception and is the most
seasoned book in their portfolio. As of 31st March 2019, their vehicle loan AUM recorded a
growth of 43% and stood at Rs. 10,224 crore comprising 42% of their total AUM. Wheels
disbursements grew by 52% year on year to Rs. 6,725 crores in FY 2018-19. Within vehicle
loans, AU Bank offers one of the widest product range and extends credit for 2 to 22 wheel
vehicles, for new vehicles as well as used vehicle, for personal use as well as commercial use.
AGRICULTURE
In AU Small Finance Bank, they offer specially designed loans to cover a comprehensive set of
requirements of all stakeholders under agri-allied activities and its value chain. While product
features and approaches are similar to SBL-SME loans, they have set up a dedicated team to tap
into credit needs of the agriculture and allied value chain such as food processing units,
fertiliser/seeds wholesalers and retailers. Gross AUMs for their agri business loans increased
substantially to Rs. 244 crores as on 31st March 2019 from Rs. 33 crores a year earlier; agri
business loan disbursements grew more than 4.5 times to Rs. 277 crores.
MSME(MICRO SMALL & MEDIUM ENTERPRISES)
AU Small Finance Bank extend loans to various micro, small and medium enterprises (MSMEs)
primarily for business expansion, Working capital and purchase of equipment. Their typical
customer base for this segment includes self-employed individuals with small businesses (annual
turnover between Rs. 40 lakhs and Rs. 10 crores) having at least a few years of track record in
such businesses, generating cash flows at high frequency and having limited or no formal
documented income proofs (for example grocery/kirana stores, dairy/ cattle rearing and
hote/restaurants). Such loans are then secured by immoveable property. Gross AUMs for their
MSME business increased 54% year on year to Rs. 7,708 crores as on 31st March 2019. MSME
disbursements grew 35% year on year to Rs. 3,691 crores in FY 2018- 19.
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HOME LOANS
AU Small Finance Bank provide a complete bouquet of services to customers to meet their
home loan requirements, catering to self-renovation and construction, purchase of flat/house,
extension/takeover/top-up. Customers can easily apply for a loan with branches spread across
India. Their relationship officers help customers in every step of their journey by helping them
select the right loan mix, calculate a suitable loan EMI and tenure. They offer home loans from
Rs. 2 lakhs to above Rs. 50 lakhs for a maximum 30-year tenure for salaried customers; and 20
years for self-employed non-income proof/self-employed income proof profile customers.
Business Banking
Business banking provides fund-based credit facilities such as overdraft, dropline overdraft,
term loan, cash credit and non-fund-based facilities such as letters of credit and bank guarantees
to small and medium enterprise customers. They cater to all segments of businesses including
wholesalers, retailers, traders, manufacturers, service providers, contractors, stockist,
distributors, educational institutes and healthcare enterprises. Gross AUMs for their business
banking increased 88% year on year to Rs. 818 crores as on 31st March 2019; business banking
disbursements grew 82% year on year to Rs. 925 crores.
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LEARNING & WEEKLY OVERVIEW
I got training in Credit Department HOME LOANS. First of all I got the introduction of the
department and then the types of Home loans. Then the whole process like what documents are
required for getting loan and what is the working that Team does. Along with the team I also
worked and following are the details of same.
TYPES of HOME LOANS
Home Purchase Loan
Owning a house just got easier. With speedy approvals, competitive rates, easy process,
and minimum paperwork, bank help bring you close to your dreams of buying a new house
in an easy and hassle-free manner. Bank offer purchase loans for flats, houses, or
bungalows from builders or Development Authorities as well as resale properties.
Relationship officers will guide you through the Home Loan application procedure. They
will also provide guidance regarding the selection of the right Home Loan mix to the
calculation of suitable Home Loan EMI value and tenure. Apart from guiding you through
the Home Loan application procedure, also provide excellent post-disbursement services.
Eligibility for Home Purchase Loan
 Applicant should be a resident of India
 Applicant should be at least 18 years of age to be considered eligible for the loan
 Applicant’s age should not exceed 75 years at the time of loan maturity
 Minimum tenure for which Home Loan can be availed is one year
 Maximum tenure for which Home Loan can be availed is 20 years

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 Minimum loan amount that can be provided is Rs. 2 lakh.
Benefits of Home Purchase Loan
 Wide branch network
 Tax benefit on AU Bank Home Loan: Section 24, 80EE & 80C
 Pradhan Mantri Awas Yojana Credit Linked Subsidy Scheme (PMAY CLSS)
 Highest Home Loan eligibility so that you can build a good home for yourself
 Different modes for payment available
 Experienced staff to provide doorstep services
Features of Home Purchase Loan
 Attractive rate of interest
 Available for non-income proof customers
 Flexible home loan scheme
 Easy, minimal documentation
 Doorstep servicing for a convenient banking experience
 No hidden charges
 Choice of tenure
 Free and safe document storage
 Easily available in rural India
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List of Documents
Purpose Documents
Identity, age and Address proof 1. Valid Passport

2. Voter ID Card
3. Aadhaar Card
4. PAN card
5. Valid Driving Licence
Income proof Salaried

1. Salary Slips/ Bank Statements/ Form-16
2. Salary Certificate (cash salaried
cases) Self-Employed
1. IT Returns and/ or Financial Statements of last 3 year
2. Informal Income Documents
Other documents 1. Application form with photograph duly signed

2. Processing fee cheque
3. Proof of business existence
4. Last 6 months bank statements
Property related documents 1. Title deeds of the plot

2. Proof of no encumbrances on the property
3. Construction estimate by an architect/ civil engineer
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Home Construction Loan
Now construct your dream home with AU Home Construction Loan. With speedy
approvals, competitive rates, easy process, and minimum paperwork, bank help bring you
close to your dreams of constructing a new house in an easy and hassle-free manner.
also provide guidance regarding the selection of the right Home Loan mix to the calculation
of suitable Home Loan EMI value and tenure. Apart from guiding you through the Home
Loan application procedure, also provide excellent post-disbursement services.
Features of Home Construction Loan
 Available for non-income proof customers: Loan is available with minimal or no

income proof and with the support of other documentation.
 No hidden charges: Completely transparent process without any hidden charges.
 Doorstep services: Door-to-door services by AU Home Loan experts along with

expert financial counselling.
 Easily available in rural India: Wide branch network with availability in rural, semi-urban
and urban areas across locations.
 Up to 100% estimated cost: Home Construction Loan is available up to 100% of

the estimated cost.
Benefits of Home Construction Loan
 Wide branch network: Available at 400+ locations across India.
 Tax benefit: Under Section 24, 80EE & 80C of Income Tax Act.
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 Different modes for payment available: E-NACH/ ECS/ ACH and other state-of-the-
art modes.
 Highest Home Loan eligibility: So that you can construct a good and comfortable
dream home for you and your loved ones.
 Experienced staff: Door-to-door services with quick processing and disbursal of loans.
Eligibility Criteria
 Indian Resident
 Minimum age – 18 years
 Maximum age – 70 years at maturity
 Minimum Home Loan tenure – 1 Year
 Maximum Home Loan tenure – 20 years
 Minimum loan amount – INR 2,00,000
Documents required for Home Construction Loan
Purpose Documents
Identity, age and address proof 1. Valid Passport

2. Voter ID Card
3. Aadhaar Card
4. PAN card
5. Valid Driving License
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Purpose Documents

1. IT Returns and Financial Statements of the last 3 years
And/ Or

2. Processing fee cheque.

3. Construction estimate by an Architect / Civil engineer
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Home Improvement Loan
Now convert your house into a contemporary home with Home Improvement (Repair and
Renovation) Loan from AU Bank. This loan helps you upgrade your existing home into a
comfortable living space with speedy approvals, competitive rates, easy process, and
minimum paper work.
also provide guidance regarding the selection of the right Home Loan mix to the calculation
of suitable Home Loan EMI value and tenure. Apart from guiding you through the Home
Loan application procedure, also provide excellent post-disbursement services.
Features of Home Improvement Loan

income proof and with the support of other documentation.
 Doorstep services: Doorstep home loan services by AU Home Loan experts along
with expert financial counselling.
 Easily available in rural India: Wide branch network with availability in rural, semi-
urban, and urban areas across locations.
 Loan up to 100% estimated cost: Home Improvement Loan is available up to 100% of

the estimated cost
Benefits of Home Improvement Loan
 Tax benefit on AU Bank Home Loan: Under Section 24, 80EE & 80C of Income Tax Act.
art modes.
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 Highest Home Loan eligibility: You can improve your existing home to a good
and comfortable one for you and your loved ones.
 Doorstep services: Experienced staff to provide door-to-door services with quick

processing and disbursal of loans.
Eligibility Criteria:
 Indian Resident
 Minimum Loan amount – INR 2,00,000
Documents required for Home Improvement Loan
Purpose Documents

2. Voter ID Card
3. Aadhaar Card
4. PAN card
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Purpose Documents

1. IT Returns and/ or Financial Statements of last 3 years
And/ Or


3. Construction estimate by an architect/ civil engineer
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Home Loan Balance Transfer
Now, you can have more money at your disposal to spend the way you like. Reduce the
burden of your existing loans by transferring them to AU Bank and avail the benefit of
lower EMIs with our Balance Transfer product. AU bank provide speedy approvals,
competitive rates, easy process, and minimum paperwork.
Their Relationship Officers will guide you through the Home Loan Balance Transfer
procedure.
Features of Home Loan Balance Transfer
 Available for non-income proof customers: Home Loan Balance Transfer is available
with minimal or no income proof and with the support of other documentation.
 Doorstep services: Door-to-door services by AU Loan experts along with expert

financial counselling.
 Wide network of approved financial institutions: You can transfer your home loans
availed from other Banks/Financial Institutions to AU Bank and get the opportunity to get
an additional top-up loan.
Benefits of Home Loan Balance Transfer
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art modes.
 Indian Resident
 Maximum Home Loan tenure – 30 years for Bank salaried and 20 years for
Cash Salaried/SEP/SENP
 Minimum amount – INR 2,00,000
Documents required for Home Loan Balance Transfer
Purpose Documents

2. Voter ID Card
3. Aadhaar Card
4. PAN card

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Purpose Documents
1. IT Returns andor Financial Statements of the last 3 years


Property related documents 1. A letter on the letterhead of the existing lender

stating the list of property documents held by them
2. Latest outstanding balance letter from the

existing financial institution on their letterhead
3. Photocopy of the property documents
Home Top Up Loan
Now you can have more money at your disposal to spend on what you need. Borrow an
amount over and above your existing Home Loan amount and it can be availed for your
additional home or personal needs. AU bank provide speedy approvals, competitive
rates, easy process, and minimum paperwork.
Their relationship officers will guide you through the Home Top-Up Loan application
procedure. Apart from guiding you through the Home Top-Up Loan application
procedure, also provide excellent post-disbursement services.
Features of Home Top-Up Loan
 Additional funds at your disposal: For your additional housing and personal needs.
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 Hassle-free Top-Up on existing and new loans: Available for both existing customers
and new customers of AU Small Finance Bank.
 Easy documentation: Loan is available with minimal income proof and with other
loan- related documentation.
 Doorstep service: Door-to-door services by AU Home Loan experts along with

financial counselling.
Benefits of Home Top-Up Loan
 Highest Top-Up loan: To meet your housing and other personal financial needs.
art modes.
 Experienced staff: We provide door-to-door services with quick processing and disbursal
of loans.
 Indian Resident
 Minimum Top Up Loan amount – INR 50,000
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Land Purchase & Construction Loan
AU Small Finance Bank, aspire to bridge the gap between your dream home and
reality. They have tailor-made Loans for the customers who wish to buy land and want
to construct the house of their dreams. They provide speedy approvals, competitive
rates, easy process, and minimum paperwork.
Their relationship officers will guide you through the Home Loan application
procedure. They also provide guidance regarding the selection of the right Home Loan
mix to the calculation of suitable Home Loan EMI value and tenure. Apart from
guiding you through the Home Loan application procedure, they also provide
excellent post-disbursement services.
Features of Land Purchase + Construction Loan

income proof and with other minimal documentation.
 Doorstep services: Doorstep Home Loan services by AU Home Loan experts along
with expert financial counselling.
 Perfect partner for your preferred property: Including Development Authority,

Freehold & Leasehold, RERA Approved Flats, Nagar Palika, Nigam, Parishad, Gram
Panchayat, etc.
Benefits of Land Purchase + Construction Loan

37
art modes.
 Highest Home Loan eligibility: So that you can buy a decent plot and construct a good
and comfortable dream home for you and your loved ones.
 Experienced staff: We provide door-to-door services with quick processing and disbursal
of loans.
 Indian Resident
 Minimum Home Loan amount – INR 2,00,000
Documents required for Land Purchase + Construction Loan
Purpose Documents
1. Valid Passport
2. Voter ID Card
Identity, age
3. Aadhaar Card
and address
4. PAN card
proof
38
Purpose Documents
For the complete list of acceptable KYC documents, please

contactthe nearest AU Small Finance Bank branch
Salaried
Income proof cases) Self-Employed

1. IT Returns and/ or Financial Statements of last 3 years
And/ Or
1. Application form with photograph duly signed

Other documents
1. Title deeds of the plot

Property 2. Proof of no encumbrances on the property
related 3. Copy of the plans, approved by the Local Authorities
documents 4. Construction estimate by an Architect / Civil engineer
39
BANKING
Banking is done to know that Customer’s transactions are correct or not according to
the information given by him. It is made to check the customer’s salary and another
mode of payments done by him like they do all transactions in cash or they use credit.
Basically it is mainly done to check that customer is applicable or not for taking the
loan. To map the salary of the customer.
CIBIL
In CIBIL Customers loan details are present and date of EMI and information related
to the whole loan. Bank checks the CIBIL to know that customer has another loan or
not and also to know about his EMI payment time to provide him loan.
CIBIL score tells about the customer’s loan usage and helps in providing correct
amount for Loan.
Information in CIBIL prevents from getting into any Fraud.
40
Process of Home Loan
1 Sales Team: Who bring file or loan cases
 Credit Team: Check all the details in the application form, KYC documents, bank
statement and other documents which are required in the case.
 Credit team (CO/DO): After checking file CO/DO upload the file in the software named
RAPID.
 After this credit manager or portfolio credit manager do visit for the case, to verify the
case is valid or not.
 Then credit manager either approve or reject the case as per their decision after the PD.
 After approval of the case, the valuation report and legal report is check by valuation and
legal team.
 Credit manager makes CAM (Credit Appraisal Memo) in which all the details of the case
is mentioned and it consist what amount should be given to the customer according to his
previous loans and the value of the property(like banking , RTR, GST,LTV,FOIR, Loan
detail)
 After this sanction letter is issued for the case.
 Then disbursement process in which all the document is uploaded in the software
(RAPID) and DO/CO check all the details carefully and then make disbursement
memo.
 Disbursement memo is sent to the operation team and then operation team check queries
if any query then operation team mail to the credit team and credit team solves the query
and revert it by mail to the operation team.
 Operation team then disburse the case and issue a cheque in the name of customer.
41
DEPARTMENTAL HIERACHY
There are two departments – Sales & Credit
SALES TEAM CREDIT TEAM
RO (Sales officer) DO,CO (Credit or

Disbursement officer)
BM (Business Manager) CM (Credit Manager)
PBM (Portfolio Manager) PCM (Portfolio Manager)
CBM (Credit Business Manager) CCM (Cluster Credit Manager)
CCM (Cluster Business Manager) RCM (Regional Credit

Manager)
RBM (Regional Business Manager) CCM (Cluster Credit Manager)
NBM (National Business Manager) NCM ( National Credit Manager)
While providing loan visit is done and there are certain loan amount applicable for different
credit managers. They are as follows -
Credit Visit Matrix Loan Amount
Branch Credit Manager 15 lacs
Portfolio Credit Manager 25 lacs
Cluster Credit Manager 35 lacs
Regional Credit Manager 50 lacs
National Credit Manager Above 50 lacs
42
ABOUT RAPID SOFTWARE
This is the software in which Home Loans process is done and Officers and Managers do
their workings by doing Login.
Following are the tabs present in the software-
Application
Financial Analysis
Collateral
Loan Details
Documents
In Financial Analysis there are 5 tabs and these are-
1- PD-CAF
2- IV (INCOME VERIFICATION)
3- BSA
4- RTR
5- EXPOSURE HANDLING
In all these tabs Customer’s full information of loan gets feed and then loan value get calculate
and process get started according to the hierarchy. Calculations related to EMI also get calculate.
Banking statement also get feed.
Whenever information is required about customer, updates in software provides the information.
In whole rapid most important is preparing CAM as it contains whole information about
Customer and his loan. On the basis of this CAM the higher authorities get to know about
customer and give approval for the loan. If the high post manager get any query then they revert
43
it back to the manager who has made the CAM, after giving revert to query further process get
started.
All information in the rapid get feed only when all the documents of the customer is present and
according to the bank policy.
In CAM Client’s or Applicant’s following information get included-
 Applicant’s Job, Title/Business

 Product
 Loan reuired
 Proposed Property address
 Proposed EMI
 Proposed Property Owner
 Tokan Amount/Contact No.
 Currently Working Company
 Company Address
 Salary
 Bank/Cash
 Employer name/Contact No.
 Age of Employee
 Past Working
 Past Salary
 Additional Income
 Education
 Current Address with Aadhar
 Native Address
 Family Details
 Assest based/Investment detail
 If business then Gumsta information
 Business Sign Board
44
 Third Party Confirmation Reference Mob. No.
 Business Detail
 Pics Residence/Business/Collateral
 Deal Value of Proposed Property
 Check CIBIL.
By this CAM higher authorities get information about Customer and take decision for providing
the Loan.
45
BIMS
It is the another type of software, in this customer’s important document like Registry, property
papers and other documents get received to issue the Cheque for final disbursement.
Rate of interest
When loan is given to customer there are different types of profiles present and according to that
rates are charged for loan . They are as follows :-
1 Bank-salaried with statutory deductions :-
CIBIL score more than or equal to 720 then 9.50% rate is charged.
2 Bank-salaried without statutory deductions :-
3 Cash salaried :-
4 Documented income :-
5 Combined income :-
6 Assessed income :-
46
SWOT ANALYSIS OF THE ORGANIZATION
Strengths of AU Bank
 Strong customer base: AU Bank had 280,349 active loan accounts in 2017 and has
continued to grow since then. It has also paid close attention to its customers'
financial needs and developed strong relationships with them through one-on-one
contact.
 Diverse Portfolio: One of AU Bank's greatest strengths is that it provides a diverse

range of financial and consulting services to its customers, including investment
banking, asset management, private banking, and insurance, giving it a competitive
advantage over other Small Finance Banks.
 Talent Management: AU Bank employs highly skilled individuals. This is because of

their outstanding training and learning programmes. Human resources are critical to
AU Small Finance Bank's success in the consumer financial services industry.
 Strong Brand Recognition: For over 25 years, AU Bank's products and services have
been widely recognised in the consumer financial services industry. This enabled the
company to charge a higher price than competitors in the consumer financial
services industry.
 Government Support: The Reserve Bank of India added the bank to its list of
commercial banks in November 2017, lowering the cost of short-term funding and
improving banks' ability to serve, further enhancing the bank's growth prospects.
 Limited Competitive Overlap: Because AU Bank has little geographical overlap with
other small financial banks, competition among existing players is limited.
47
Weaknesses of AU Bank
 Not among the country's leaders: Because the majority of its revenue comes from loans,
retail, and personal banking, it lags behind leading Indian banks in terms of presence in
India and other continents.
 Falling Market Share: This is because the consumer financial services industry is growing
faster than the company. In such a case, AU Bank must carefully examine various
financial sector trends in order to determine what steps to take to drive future growth.
Opportunities for AU Bank
 Technological Advancements in the Banking Sector: Technology has always been a

foundation for the banking sector. Best-in-class, user-friendly digital banking services are
what AU Bank is renowned for. As a result, AU Bank should keep up with technical
advancements They should concentrate on releasing newer banking and financial services
using digital marketing expertise in order to appeal to future generations.
 International Prospects for AU Bank: The worldwide financial services sector, which are
undeniably worth billions of dollars, presents a significant opportunity for financial
service providers in the Indian market. AU Bank, which primarily targets the Indian
market seeks to expand its reach outside of India in order to attract additional clients.
48
Threats to AU Bank
 Changing Demographics: As the baby boomer generation retires, the younger generation
finds it difficult to replace their spending power. Younger consumers are less brand loyal
and more willing to trying new things, thus while this may enhance AU Bank’s revenues
in the near term, it will ultimately result in lower profit margins.
 Dynamic Competition: In the medium to long term, the industry may be seriously
threatened by new technologies created by rivals and the market.
SUGGESTION
49
CONCLUSION
It is found that private sector banks are very popular among the customers these days. The
satisfaction level that customers have with these banks is very high as compared to the public
sector banks. Customers are associated with banks for many services that they require and from
the overall analysis it can be said that customers are highly satisfied with all the sectors of AU
Bank and their services.
I can conclude that , in AU Bank I liked that the day get started with National Anthem. And I got
the best experience. I got the knowledge about how to manage the work properly with proper co-
ordination and team efforts. I learnt so many things and I would like to Thanks the whole team
members.
Reference
https://www.aubank.in
https://www.aubank.in/about-us
Mentor’s guidance
50
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SUMMER TRAINING PROJECT REPORT

Submitted in partial fulfillment of the requirement

Mentor Name- A.K Singh Name – Divya Patel

ACROPOLIS FACULTY OF MANAGEMENT & RESESEARCH, INDORE

It is my pleasure to be indebted to various people, who directly or indirectly

Throughout this internship, I delved into diverse projects, honed my skills in

The opportunity to apply theoretical knowledge in real-world scenarios has been

The challenges encountered, such as adapting to new process served as catalysts

S.No. Particulars Page no.

1 About Organisation 6-7

3 Product and Services 12

5 Departmental Description 14-18

7 SWOT Analysis 42-44

9 Conclusion and Reference 45

 A merit holder Chartered Accountant, Mr. Sanjay Agarwal founded Au Financiers

CSR Awards 2023 for "AU Udyogini" initiative.

 Making every customer feel supreme while being served.

HUMAN RESOURCE DEPARTMENT

 Arranging Training Programmes: It is the job of the HR department to organise

 Conducting Promotional Exercises: Timely promotion is a big attraction for many

 Disbursal of Retirement Benefits: The HR Department is responsible for overseeing

Information Technology Department

IT Department in AU Small Finance Bank work towards a proper maintenance of overall

Risk Control Unit

SECURED BUSINESS LOANS (SBL)E

MSME(MICRO SMALL & MEDIUM ENTERPRISES)

TYPES of HOME LOANS

Home Purchase Loan

Eligibility for Home Purchase Loan

 Applicant should be a resident of India

 Maximum tenure for which Home Loan can be availed is 20 years

Benefits of Home Purchase Loan

 Wide branch network

 Different modes for payment available

 Experienced staff to provide doorstep services

Features of Home Purchase Loan

 Attractive rate of interest

 Available for non-income proof customers

 Flexible home loan scheme

 Easy, minimal documentation

 Doorstep servicing for a convenient banking experience

 Free and safe document storage

 Easily available in rural India

Identity, age and Address proof 1. Valid Passport

Income proof Salaried

2. Informal Income Documents

Other documents 1. Application form with photograph duly signed

Property related documents 1. Title deeds of the plot

Features of Home Construction Loan

 Available for non-income proof customers: Loan is available with minimal or no

 No hidden charges: Completely transparent process without any hidden charges.

 Doorstep services: Door-to-door services by AU Home Loan experts along with

 Up to 100% estimated cost: Home Construction Loan is available up to 100% of

Benefits of Home Construction Loan

 Wide branch network: Available at 400+ locations across India.

 Minimum age – 18 years

 Maximum age – 70 years at maturity

 Minimum Home Loan tenure – 1 Year