OFFER LETTER

Congratulations Mehek Afreen !

We are delighted to inform you that you have been selected for the position of Advisor with [24]7.ai from
20-Dec-2023 at our Bangalore office! We are excited to welcome you to a supercharged Life@[24]7.ai! As
you prepare to join us and embark on this new journey, here is a little about us.

A global Leader and a great place to work

We are a pioneer and count amongst global leaders in the BPO industry. We are headquartered at
Campbell, California, US with global operations across 15 centers panning North, Central, South America,
Philippines, and India. We are amongst the Top 50 Great Places to Work in India, certified by Great Place
to work, a global authority that recognizes High performance, high trust cultures at the workplace. We have
also been certified by them amongst the Top 50 Best Workplaces for Women.

Our people-centric policies, carefully curated and crafted training modules, and state-of-the-art
infrastructure, allows our employees to perform at their best and grow to realize their true potential. Many of
our leaders have grown from the ranks and moved up to head teams and departments.

Driven by our Values

As a value-based company, we abide by our core values of

RESPECT OWNERSHIP TRANSPARENCY TEAMWORK RESULTS

We believe that by living these values in our day-to-day lives, we are able to drive excellence and create a
high-performance organisation and build teams that trust each other thereby enhancing the overall success
of the organization.

Employee driven policies and benefits

We have in place policies, benefits, and performance-based incentives for our employees that ensure their
well-being as well as encourage a high-octane performance from them. We have shared a brief synopsis of
these benefits for your reference in this offer letter. As you become a part of [24]7.ai, through inductions
and initial training, you will be made aware of all our policies, benefits, programs, modules, and incentives
in detail.

We believe that we can help you find more than just a job here and a career journey that drives and fulfils
you!

Located across 15 locations globally

[24]7 Confidential, www.247.ai

Page 1

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 Welcome to [24]7.ai!
Before you begin your journey with us, we request you to go through the terms of employment with
[24]7.ai.

The following are the terms of employment with [24]7.ai Customer Private Limited:

1. You will receive a Letter of Appointment on the date of your joining and the letter of Appointment will
supersede/replace this offer letter.
2. Your Cost to Company (“CTC”) will be as per the Annexure I enclosed.
3. You will be required to work in shifts - five days a week, with two days of rotational off.
4. On the day of orientation, you are required to carry 2 passport size photographs (with white
background) in original and a copy of your PAN card and Aadhaar card to open a bank account.
5. You will receive Foundation Level Education (FLE) and Product Level Education (PLE). On
completion of FLE training and undertaking the FLE assessment the company will process the
salary effective your date of joining.
6. During the training period you will be entitled to two weekly offs. In case of additional leave
requirements during the training period on account of any medical emergency, you may request the
trainer and the trainer may consider your request on a case to case basis.
7. It is important that the training remains continuous and uninterrupted to be effective. Therefore, in
case the permitted absence exceeds two continuous days, you will be required to restart the training
program with the next batch. Please note that in such a case, your employment will commence from
the date you start training in the next batch and your /salary eligibility will commence accordingly.
8. Post joining the organization, you will have to go through the background verification process, which
will be initiated within 5 days of your FLE start date.
9. As per the organization's policy, during your training period, you will go through a mandatory drug
test.

10. Working Hours: You will be required to work eight hours a day and forty hours a week for five
days a week in any one of the shifts during the day or night. Your duty hours will be fixed from time
to time depending upon the exigencies of the business. As and when required by the Management,
you shall work beyond the normal working hours and on your weekly off days and holidays, in
accordance with the statutory provisions applicable.

11. Probation: You will be on Probation for a period of 12 month(s) with effect from 20-Dec-2023. In the
event of your not being able to attain the standards required for confirmation of your services, this
period of probation may be extended by the Management. On completion of the Probationary period
to the satisfaction of the Management, the Management will confirm your appointment in writing. If
you do not receive such a confirmation letter at the end of the Probationary period, you will continue
to be on probation till you receive the confirmation letter from the Management or till your services
are terminated. Your services are liable to be terminated by the Management at any time during
your Probationary period, including the extended period of Probation, if any, without notice and
without any payment or compensation in lieu of notice and without assigning any reason thereof.

12. Remuneration: As attached in the Annexure I. Please read the Annexure II for other details. On
joining the company, as a prerequisite, you need to undergo and successfully complete the
Foundation Level Training and Process Level Training. In the event of your inability to pass the
same, your services are liable to be discontinued. In the event of your services being discontinued
before completion of Foundation Level Education(FLE) for any reason whatsoever, you shall not be

[24]7 Confidential, www.247.ai

Page 2

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 entitled to any salary, allowances or benefits of any kind for the period you were undergoing FLE.

13. Duties: You shall perform such duties and observe and conform to such directions as may be
assigned or communicated to you by the Management or such officers who are placed in authority
over you. You will also be responsible for control and supervision of the employees working under
you if any. The Management will be within its rights to allot you additional jobs within your
department or any other department to which you cannot raise any objection.

14. Address: You will keep the Management informed of any change in your residential address. In
case of your inability to do so, any communication sent at the address available with the
Management will be deemed to have been served on you. If you choose company transportation to
commute to work, you must be residing within the Hiring Zone established by the organization.
Please refer to Annexure 3 for the currently defined Hiring Zone.

15. Benefits: You will be eligible for the benefits of leave, Provident Fund and Gratuity when applicable
and as per the rules of the company in force from time to time. A comprehensive list of benefits are
available for your reference in Annexure 2 of this offer letter.

16. Transfer: You have been appointed as Advisor, L1 & G1 but are liable to be transferred at any time
on a temporary or permanent basis from one job to another, from one department to another in the
Company. The transfer will not deem to constitute a change in your conditions of service.

17. Notice Period: During the Training Period (Foundation Level Training & Process Level Training)
your services can be terminated by giving one day notice on either side. After successfully
completing the training and on regular work, your notice period shall be for 30 days on either side.

18. Retirement: You will retire on attaining the age of 60 years.

19. Service Rules: You shall abide and be bound by the company’s Service Rules, as these Service
Rules will form part of this contract of employment. You will also carry out and abide by any
instruction, House Rules and Office Orders issued by the Management from time to time. Your
appointment and continuation in service is subject to satisfactory verification of your credentials,
testimonials, etc., and not having concealed any material information from us or having given false
particulars in your application. In any instance of insufficiency on these aspects, your services will
be discontinued/terminated with immediate effect without notice

20. Minimum Period of Employment: The company will be investing substantially in you, through an
elaborate period of training so as to skill you for the job. A minimum period of productive utilization
of these skills is mandatory. You are therefore required to commit to a period six months of service
from the date of joining.

[24]7 Confidential, www.247.ai

Page 3

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 If you have any queries pertaining to this offer letter, please email us @[email protected]

Please confirm the acceptance of the offer letter by clicking the link sent to your registered email id along
with your offer letter. If we do not receive the acceptance by 10:00 PM of 19-Dec-2023 and if you do not join
the Company on 20-Dec-2023, this offer will automatically expire and be deemed to have been withdrawn.

We once again wish you good luck and hope that you have a great journey with us. We look forward to
working with you and to all our future collaborations.

Please note that this is a Conditional Offer Letter and you are required to clear background verification
process to have a confirmed offer letter.

With Best Wishes,

Brian Alfred Dsouza

AVP - HR-Recruitment

This is a system generated letter and does not require any signature.

[24]7 Confidential, www.247.ai

Page 4

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 Annexure – 1

With Best Wishes,

Brian Alfred Dsouza

AVP - HR-Recruitment

This is a system generated letter and does not require any signature.

[24]7 Confidential, www.247.ai

Page 5

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 Annexure 2

Statutory Benefits:

Insurance (Medical, Accidental & Life): For your financial protection and that of your family,
you are covered under the voluntary Group Medical Insurance Policy of our company for up to
Rs. 1,50,000*. This policy also extends to your family members*.
You are also covered under the Group Personal Accident policy of the company for up to Rs.
3,00,000* and we also provide Group Life insurance in lieu of EDLI where in the event of an
employee’s death, the bereaved family will be given Rs. 7,02,000*.

Employer Provident Fund: For your better future, the company will pay out the requisite
amount to your PF account every month.

Gratuity: Rewarding tenure & loyalty, as per the Gratuity Act, you will eligible for gratuity on
completion of 5 continuous years of service from the date of joining.

Benefits for better work-life balance and ease of working:

Leaves & Holidays: You are eligible Door to Door Pick-ups for work
for up to 24 days of leave, and 10 commute: The company provides cab
days of holiday every year for better services so that you can travel safely to
work-life balance. work and back, every day.

Passion Clubs to indulge your Broadband Reimbursement:

hobbies: A platforms to nurture your Employees working from home are
passions and bring them to life. eligible upto INR 1300 of BB
reimbursement every month

Performance and Loyalty-based Incentives:

ECOP (*Performance Incentive): Referral Bonus: You can earn every

Your performance adds to your time you refer a friend who gets hired by
earnings. As per the Employee Cash the company. Exciting prizes and cash
Option Plan Policy of the company, incentives are given when referrals are
this incentive is paid every month hired
provided you meet all the performance
requirements.

[24]7 Confidential, www.247.ai

Page 6

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 Growth, Rewards & Recognition:
[24]7.ai has a robust Learning & Development program, several Rewards & Recognition programs, and
growth opportunities that include but are not limited to:

IJPs Across verticals and locations : You can choose the direction for your career by pplying
to openings across programs and locations that are available for employees based on their
eligibility.

Blueprint: a program that identifies potential leaders and helps develop them behaviourally and
functionally across teams, and assigns them to functions based on interest and competency.

Womenable: A unique program that is designed to develop a pipeline of women leaders at

lower and mid-management levels and create a powerful pool of talent.

High-potential Management and Succession Planning: This allows employees to grow and
upskill to match the requirements for the next level of their career progression. A fast-tracked
promotion process, employee-centric development, and management programs comprise this
process.

Founders’ Forum: A prestigious invite-only platform welcomes high-potential Leaders into its
fold and the founders of the company mentor them in a holistic program to be prepared for their
next-level roles.

Circle of Excellence: Recognition for great performers is called out every quarter.

HUM Premier League: for the best of entertainment and sports

HUM Annual Excellence awards: Given out every year for the best for the best

[24]7 Confidential, www.247.ai

Page 7

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer
 Annexure 3- Company Transportation (BLR)

Employees safety is paramount to us, so we encourage all our employees to utilize the company's free
transport facility to commute to work and back home. You can opt for company transportation by doing so
in HRMS on the first day of your training.

You should ensure that you follow the guidelines mentioned below and go through the transport policy on
our intranet post joining.

1. [24]7 will provide two-way transportation facilities to all employees, provided you reside within the
company's defined Transport zone.
2. Offer is extended basis the documents and address provided during registration. Any changes to
your address could affect availability of transport benefit.
3. During your employment, if you wish to change your address of current residence, you should reach
out to the Transport helpdesk to confirm that it is within the transport zone so that you continue to
use the company provided Transport.
4. Employees can also choose to travel "self-to-work," in which case they will be eligible for a monthly
self-to-work allowance.

Note: As per government regulations, the "self-to-work option is not available for women employees
working in the night shift.

[24]7 Transport Zone – BLR: Below is the current list of transport zones and last pick points.

Transport Zone Last Pickup/Drop Point

Electronic city Zone Electronic city phase I
Hoskote Zone Medahalli Bus Stop
Jalahalli Zone BEL Circle
Kammanahalli Zone K Narayanapura Cross
Kanakapura Road Zone Konankunte Cross
Kengeri Zone R R Nagar Arch
Magadi Road Zone Kamakshipalya bus Stop
Uttarahalli Zone Uttarahalli Circle
Yelahanka Zone Yelahanka Police Station
Thanisandra Zone Hegdenagar
Bannerghatta Zone Meenakshi Mall
Whitefield Zone Kadugodi Bus stop
Peenya Zone Gangamma Circle
Panathur Zone Carmelram Cross

Note: Company reserves an unconditional right to modify, amend or rescind the transport zone and last pick
up /drop with or without notice to employees.

[24]7 Confidential, www.247.ai

Page 8

24/7 Customer Pvt.ltd., Prestige Tech Platina-2, Survey Nos.32/1, 32/2, 34/1, 34/2, 34/3, 34/4, Kadubeesanahalli Village, Varthur Hobli,
Outer Ring Road between Sarjapur and Marthahalli, Bangalore-560087. India | Tel. 080 46093247 | www.247.ai

This document contains unpublished, non-binding, confidential and proprietary information of 24/7 Customer. No disclosure, duplication or use of any portions of the contents of these materials, for any purpose, may be made without the prior
express written consent of 24/7 Customer