SEP MANUAL - Rokyzx Only

RYANAIR
Operations Manual
Full Edition
Safety and Emergency

Procedures
FOR TRAINING PURPOSES

ONLY
© 2023 Ryanair ROBLOX. No part of this manual may be reproduced
or otherwise dealt with in whole or in part without the express written
permission of the copyright owner
FOR TRAINING PURPOSES ONLY RYANAIR
OPERATIONS MANUAL FULL SAFETY AND EMERGENCY PROCEDURES
CONTENTS
1 General......................................................................................1–1
1.0 Introduction........................................................................................1–1
1.1 Staff Discord Regulations..................................................................1–1
1.2 Minimum Requirements for Staff....................................................1–2
1.3 Competence of Crew.........................................................................1–2
1.4 Activity and Medical Fitness............................................................1–2
1.4.1 Activity Requirements.....................................................................................1 –3
1.4.2 Mental Health..................................................................................................1–3
1.4.3 Leave of Absence............................................................................................1 –3
1.5 Chain of Command...........................................................................1–4

1.6 eCrew Reporting................................................................................1–4
1.6.1 Access and Login.............................................................................................1 –4
1.6.2 Use of eCrew....................................................................................................1 –4
1.7 Common Language............................................................................1–5

1.8 Terminology and Definitions............................................................1–5
1.9 The Phonetic Alphabet......................................................................1–9
1.10 Disciplinary Actions..........................................................................1–9
1.11 Internal Abbreviations....................................................................1–10
2 Standard Operating Procedures............................................2–1

2.0 Communication and Co-ordination (All Staff)................................2–1
2.1 Reporting for Flight Duty..................................................................2–1
2.1.1 Reporting for Flight Procedure.........................................................................2–1
2.1.2 Pre-flight Briefing....................................................................................... ......2–1
2.1.3 Absences........................................................................................................... 2–2
2.2 Safety on the Ramp............................................................................2–2
Issue: 3, Revision: 0, Date: 01/01/2023 page TOC-1

2.2.1 Foreign Object Debris (FOD)...........................................................................2–2
2.3 Use of Administrative Powers..........................................................2–3

2.3.1 Forbidden Commands......................................................................................2–3
2.3.2 Administrative Guidelines...............................................................................2–3
2.4 Exploit Management.........................................................................2–5

2.4.1 Exploit Warnings.............................................................................................2–6
2.4.2 Observation of Suspects..................................................................................2–7
2.4.3 Detecting Exploiters........................................................................................2–8
2.4.4 Management Procedures.................................................................................2–9
2.5 Disruptive Passengers (DPAX)......................................................2–10

2.5.1 Locating DPAX............................................................................................. 2–10
2.5.2 Warning and Resolving DPAX......................................................................2–10
2.5.3 Reporting Procedure and Passenger Offload.................................................2–11
2.6 Use of Radio Communications.......................................................2–11

2.7 Boarding and Disembarkation.......................................................2–12
2.8 Carriage of VIPs..............................................................................2–13
2.9 Crowd and Situation Management................................................2–14
2.9.1 Dispersal of Crowds...................................................................................... .2–14
2.9.2 Crowd Calming.............................................................................................. 2–14
2.10 Change of Aircraft..........................................................................2–14

2.11 Notification of Emergencies...........................................................2–16
2.11.1 Co-ordination and Planning...........................................................................2–16
2.12 Emergency Response.......................................................................2–16

2.12.1 Rapid Response Licence Operators................................................................2–17
2.12.2 Response Procedures......................................................................................2–17
2.13 Basic First Aid..................................................................................2–17

2.13.1 Admissible Situations.....................................................................................2–18
2.13.2 First Aid Procedures....................................................................................... 2–18

2.14 Protection of Equipment.................................................................2–19

2.15 Stand Planning.................................................................................2–19
3 Grooming and Services...........................................................3–1

3.0 Grooming Standards.........................................................................3–1
3.1 Airport Ground Duties......................................................................3–2
3.1.1 Customer Service..............................................................................................3–2
3.1.2 Bag Drop Operation.......................................................................................... 3–2
3.1.3 Shop Operation.................................................................................................. 3–3
3.1.4 Bus Services...................................................................................................... 3–3
3.2 Airport Conduct.................................................................................3–3

3.3 Sales and Ticketing.............................................................................3–4
3.4 Special Assistance...............................................................................3–4

1 GENERAL
1.0 Introduction
Staff are required by the Company to refer to The Safety and Emergency
Procedures Manual for information relevant to duties of staff members. This
manual is available at the locations indicated below:
1. An electronic copy is available on the Staff Discord Server in the

“welcome-pack” channel.
2. An electronic copy via the SEP training area when in the talent pool.
3. SEP Manuals are available electronically in pdf format upon request.
1. 1 Staff Discord Regulations

DISC.GEN.REG.200
Regulations for the Staff Discord Server can be found in the “rules” channel.
These rules are an extension of the main Ryanair Discord Server rules, and are
subject to revision at any time. It is the responsibility of staff members to check
the rules periodically, and abide by them at all times. In short, the rules stipulate:
• Do not spam channels, especially repeating memes or phrases.

• Ensure all staff feel welcome, involved and respected.
• Do not dot (add ellipsis) if the matter is related to Ryanair.
• Do not mention or discuss resigned/fired or banned persons without
permission.
• Do not stalk or obsess over staff, especially senior staff, as this may disturb
them. Act appropriately and in a non-intrusive manner.
• Do not message senior staff if it is not necessary. You must first contact
your direct supervisor, who will then refer to the Chain of Command and
escalate the situation as needed.
• You can use limited capitals, but must not spam them or use it to shout.
This should only be done as a joke.
• Staff must be welcoming and respectful of each other and our guests.
Gossiping is not permitted.
• Only mention (ping) senior staff if they are required urgently. This may
include a raid, unaddressed exploit or a case of abuse.
Issue: 3, Revision: 0, Date: 01/01/2023 page 1-1

• All staff and guests on the Discord must be of age 13 or above.

• Videography and photography containing explicit language is permitted if it
is not excessive, graphic or violent. NSFW content is not permitted and will
result in an instant ban.
• Chat leaking (showing images/taking text from a staff chat which is not
visible to someone who is a lower rank and/or passenger) will result in a
ban.
• Ignoring messages from supervisors and senior staff is not permitted if you
are online and available.
• Allowed swear words include ‘lmao, lmfao, wth’. Other swear words are
not permitted.
• Accumulating 5 or more infractions will result in a disciplinary.
1.2 Minimum Requirements for Staff

CAT.GEN.MIN.100
Staff must be at least 13 years of age before date of joining and complete an
initial medical examination or assessment as required and be medically fit to
complete the duties of their department. Staff must also meet the approved
requirements for English Language Proficiency. Hardware requirements differ
on a departmental basis, but the standard is that a computer, laptop or tablet
device is required. A mobile device (such as an iPhone or Samsung Galaxy) is a
device with a screen size of 7.5 inches or below, and is not permitted for use at
flights.
1.3 Competence of Crew

Each staff member must successfully complete and pass the Ryanair SEP
Training as outlined in this manual. Staff must maintain a high degree of
competence at all times and be familiar with information given in this manual.
1.4 Activity and Medical Fitness

CAT.GEN.MED.300
Staff are required to meet the standard levels of activity, and in instances
whereby this is not possible, appropriate actions must be completed to alert your
supervisors of a long absence. Refer to Section 2.1.3 for information on
reporting an absence for 1 flight. Refer to Section 1.4.3 for information on
organising a long-term Leave of Absence.
1.4.1 Activity Requirements

Staff members are required to attend a minimum of 4 flights each week. The
exception to this is when they have organised a Leave of Absence, outlined in
Section 1.4.3. Staff must also meet the physical and mental health requirements
in order to operate in their capacity as a member of staff.
1.4.2 Mental Health

To act competently, staff members must meet the basic requirements and needs
of good mental and physical health. Staff must not operate if impeded by stress,
anxiety, panic or other mental conditions which may inhibit their performance at
flights, as well as cause damage to their own mental health.
1.4.3 Leave of Absence

When you will not be able to attend the minimum of 4 flights a week, you will
need to organise a Leave of Absence. To organise your Leave of Absence, login
to eCrew and use our LOA Service. You must specify:
1. The start and end date. (DD/MM/YYYY)

2. The reason for your Leave of Absence. This must be a valid reason, such as
going on holiday, revising for exams or having an inoperable device.
3. Your Base Supervisor has the right to question or advise discretion when
administering your Leave of Absence. If you do not agree with their
decision, you may contact a European Bases Manager to review their
decision.
4. Typical guidelines for common leaves include:
a. Minor exam leave – 1-2 weeks
b. Major exam leave – 1-4 months
c. Flu/minor illness – 5-8 days
d. Holiday – 1-3 weeks
e. Broken device – 1 week
f. Family issue – 1 week
These are only guidelines, and extensions and/or reductions are up to the
discretion of the Base Supervisor. If you only need to miss 1 flight, please refer
to Section 2.1.3 to view the procedure for reporting an absence.
1.5 Chain of Command

CAT.GEN.CHAIN.100

The Chain of Command is used to decide who you should contact when you are
in doubt. You must not skip to senior staff when you have an issue. You must
first contact your Base Supervisor. Your Base Supervisor will escalate your issue
in seniority if required. Do not disturb senior management unless the issue is an
urgent emergency and only resolvable by them, such as a raid or major case of
admin abuse.
1.6 eCrew Reporting

CAT.GEN.ECREW.100
eCrew is used by supervisor staff and above to conduct reports and access LOA
requests, disciplinary information and more. It cannot be accessed by
unauthenticated users, and requires an authorised account.
1.6.1 Access and Login

CAT.GEN.ECREW.200
Staff can login to eCrew electronically at

https://www.roblox.com/games/11708397869/eCrew-WEB. Enter your login
details. If you have not yet made an account, contact your Base Supervisor with
your desired password. Use your username and password to login to eCrew.
Your login credentials will not change, even if you change your username at a
later date. This means that your username on eCrew will continue to be the
username you first joined us with. Contact your Base Supervisor if login issues
persist. If your Base Supervisor is unavailable, open a crew ticket.
1.6.2 Use of eCrew

CAT.GEN.ECREW.300
Once logged in to eCrew, use the sidebar to navigate to different electronic

services. Press the bell icon to view notifications, which shows information

about LOA requests and filed disciplinaries. Your eCrew page may look
different depending on your rank. Senior staff will have access to more services
on eCrew. For more information, read the eCrew Getting Started Guide.
1. 7 Common Language
CAT.GEN.MPA.120
The common language used in Ryanair is English. All staff members must be
fluent in both verbal and written English. All Operations Manuals are also
written in English. Whilst on duty, staff members are required to speak in
English at all times with the only exceptions being:
1. When communicating with passenger(s) or

2. When making a Passenger Announcement, the second PA may be made in
the local language.
All staff members must complete an English Language Assessment upon their
recruitment, to prove their proficiency in the language.
1.8 Terminology and Definitions

See below for a glossary of keywords. These are to be used in radio
communications.
ABP. Able bodied passenger: A person who volunteers or is nominated

to assist the CC in an evacuation.
ACP. Attendant Control Panel. A unit that consists of hardware

controls and a touch screen in an a/c fitted with the Boeing Sky
Interior.
AED. Automated External Defibrillator.

A/C. Aircraft.
AFT. Towards the rear (tail) of the aircraft.
AIRBRIDGE. Manoeuvrable enclosed access way to aircraft available at some

airports.
AIRCREW. All crew required to operate a flight, including pilots and CC.
AIRSTAIRS. Folding boarding/disembarking stairs which are self-stowing

beneath the main passenger door.
APU. Auxiliary Power Unit: Small engine below tail of aircraft which
provides electrical power while the aircraft is on the ground.
BSI. Boeing Sky Interior.
CABIN CREW. An Aircrew member other than Flight Crew Member, who
performs, in the interest of safety and customer service, duties
assigned by the operator or the Captain of the aircraft.
CALENDAR In Ryanair, the calendar year is 01 Jan to 31 Dec.

YEAR.
CC. Cabin Crew.
CPR. Cardiopulmonary Resuscitation.
CSS. Cabin Services Supervisor. This is a rostering code referring to a

No 1.
DANGER AREA. Airspace which may have dangerous activities.
DITCHING. An emergency landing on water by an aircraft.
DIVERSION. When the aircraft doesn’t land at the intended destination. Can
be due to an exploiter, emergency, glitch, technical issue, etc.
DPAX. Disruptive Passenger(s).
DRILL. A sequence of actions which should be followed.
ELS. Emergency Lighting System.
ETA. Estimated Time of Arrival.
FCI. Flight Crew Instruction – An instruction from the Flight Crew.
FWD. Forward – towards the front (nose) of the aircraft.
FLIGHT CREW. Normally consists of a Captain and a First Officer.
FLIGHT DECK. The compartment from which the aircraft is flown. Also called
the cockpit.

FR. IATA assigned prefix to all Ryanair flight numbers.
FUSELAGE. The outer skin of the aircraft.
GPU. Ground Power Unit: Used instead of the APU to provide

electrical power on the ground.
GROUND CREW. Crew who operate on the ground, such as baggage handlers and
other ground agents.
HEADING. Direction of the aircraft.
HOLD. A compartment in the lower deck where baggage and cargo is

stowed.
INBOARD. The direction towards the centre line of the aircraft.
INFANT. An infant means a ROBLOX under the age of two years.
INOP. Inoperative or having a technical fault.
L1. 1st Left Door.
L2. 2nd Left Door.
LANDING GEAR. The wheels and associated components on which the aircraft
lands. Also called the undercarriage.
LC. Line Checker/Line Check.
LID. The Load Information Document is prepared by the handling

agent and given to the Captain prior to departure. The LID
contains information such as passenger and baggage numbers
and locations.
LJ. Lifejacket.
LOADSHEET. A loadsheet contains the mass and balance information and is

handed to the Captain.
EMS. Emergency Medical Services.
MINIMUMS. Weather conditions restricting take-off and landing.
NITS. Nature, Intention, Time, Special Instructions.
NOTOC. Notification to Captain.
OFFLOAD. The removal of a passenger from the flight, along with their
baggage.
OPS MANUAL. This manual which governs rules and regulations.
OUTBOARD. The direction towards the outside of the aircraft.

PA. Public Address/Passenger Announcement
PAX. Passengers.
PEM. Photoluminescent Emergency Marking.
PIGS. Passenger Indication Guidance Systems. The tape and cone set
up around an aircraft.
PLF. Passenger Load Factor.
PRAM. Pre Recorded Announcement Machine.
PSU. Passenger Service Unit: The area above a row of passenger seats
which holds air vents, reading lights, oxygen masks, lifejackets
and seatbelt signs.
PU. Purser – a rostering code referring to a No 1.
R1. 1st Right Door.
R2. 2nd Right Door.
RAMP. Manoeuvring area for aircraft beside/next to the terminal

building.
RTO. Rejected take-off: Stopping the aircraft on the runway during the
take-off.
RUNWAY. Airport area designed for aircraft to take-off and land.
SECURITY. The Ryanair Security Department.
SEP. Safety and Emergency Procedures.
SEPE. Safety and Emergency Procedures Examiner.
SOP. Standard Operating Procedures: The normal manner in which an

action is carried out in accordance with company policy.
STAND. Parking area for aircraft.
TAXIING. All aircraft movements on the ground, following landing and

prior to take-off.
THOB. Total Heads On-board, including Aircrew, supernumeraries, and

all ROBLOXians.
TAXIWAY. Airport routes linking runway with the ramp area.
WI-FI. Wi Fi is a standardized protocol for creating a wireless network.
1.9 The Phonetic Alphabet

A. ALPHA.
B. BRAVO.
C. CHARLIE.
D. DELTA.
E. ECHO.
F. FOXTROT.
G. GOLF.
H. HOTEL.
I. INDIA.
J. JULIET.
K. KILO.
L. LIMA.
M. MIKE.
N. NOVEMBER.
O. OSCAR.
P. PAPA.
Q. QUEBEC.
R. ROMEO.
S. SIERRA.
T. TANGO.
U. UNIFORM.
V. VICTOR.
W. WHISKEY.
X. X-RAY.
Y. YANKEE.
Z. ZULU.
1.10 Disciplinary Actions

Disciplinary actions occur when one or more of the rules or regulations in this
manual or a supervisor’s manual are breached. The Base Supervisor is
responsible for detecting infringements. In minor situations, such as a continuous
grooming discrepancy, they will are able to issue verbal and written warnings.
They will also be in touch with European Bases Managers about any repetitive
conduct. In more severe situations, which require a strike, demotion or dismissal,
the Base Supervisor is to alert their European Bases Manager, who will then
refer the case to the respective Regional Head of Inflight, who will issue the
strike, demotion or dismissal. Find the disciplinary procedures below.
1. Verbal – This is the first step for the first sight of a minor infringement or
department policy breach, including a mistake. This is to be issued by the
Base Supervisor in dialog and is logged on eCrew.

2. Written – The staff member’s Base Supervisor issues an electronic Written

Warning via eCrew. This is used for mid-level or repeated minor
infringements. The European Bases Manager is informed.
3. Final – The staff member’s Base Supervisor contacts the European Bases
Manager, who liaises with a Regional Head of Inflight to issue a final
warning via eCrew. This is for severe or repeated infringements or for one
case of severe abuse or failure to adhere to a set of guidelines.
4. Dismissal – A Regional Head of Inflight or higher is able to dismiss a staff
member if they receive 3 disciplinaries or have a valid reason to do so in
accordance with their operating procedures. This is logged on eCrew and an
electronic pdf letter is distributed to the dismissed staff member informing
them of their actions.
1.11 Internal Abbreviations

Staff should be aware of the internal abbreviations used within the Ryanair
Group. This includes:
• Commercial – CM
• Customer Service – CS
• Flight Operations - FOPs
• Ground Operations – GOPs
• Human Resources - HR
• Inflight – IF
• Marketing, Communications and Digital – MCD
• Safety and Security – SS
• Lower Staff – LS (All ranks up to Base Supervisor)
• Upper Staff – US (European Bases Manager and above)
• Senior Management – SM (Chief Technology Officer and above)

INTENTIONALLY BLANK

2 STANDARD OPERATING PROCEDURES
2.0 Communication and Co-ordination (All Staff)

Communication is the passing of information from one person to another
quickly, clearly and efficiently. Particular emphasis must be placed on the
importance of communications, as good communication skills can mean the
difference between a successful and unsuccessful flight. Any communications
between staff regarding safety, technical, security or procedural matters should
be done quietly and in a calm manner as to avoid placing undue stress on our
customers.
2.1 Reporting for Flight Duty

FLT.REP.200
Staff report for duty no later than 50 minutes before departure. Exact reporting
location may vary between bases. Typically, staff will meet in the briefing
room or onboard an aircraft. Each department will operate a crew briefing,
designed to create and maintain a professional and open working environment.
2.1.1 Reporting for Flight Procedure

FLT.REP.100
Staff must arrive promptly at the designated flight report time. This is the time
that they join the game. Staff must then use the computers in the flight crew
room to log in.
2.1.2 Pre-flight Briefing

Staff meet at their reporting point, normally the Ryanair base staff hub, to
discuss:
• Confirm each staff member’s role at each flight stage.

• Discuss Topic of the week.
• Review any Safety Memos.
• Make all staff members aware of the flights to be operated and the
expected passenger load.
• Review service requirements, provide any additional information
regarding the weather, passenger load, security updates, etc.
2.1.3 Absences

Should a staff member be unable to fulfil their rostered duty, a reserve member
on SBY will be called in to take over this role. Replacement staff must
established communication with their crew, obtain the necessary details and
reaffirm any operating instructions. To leave an absence, you should post a
message with a reason no later than 1 hour before the flight report time (unless
an emergency) in the ‘flight-absences’ channel.
2.2 Safety on the Ramp

It is important that all staff are fully aware of ramp safety while airside at an
airport. The following points must always be adhered to:
• All staff must wear a Hi-Viz jacket at all times while airside.
• Airside access is only permitted for staff whose duty requires them to do
so. Security must remain indoors unless permitted by a supervisor to enter
airside. Observers, misconnected passengers and all other ground-bound
personnel must remain indoors at all times unless given special exemption
by senior management. Where security and/or observers are permitted to
enter airside, a Hi-Viz jacket must be worn.
• All staff must be in possession of a valid Ryanair identification card and
accompanying lanyard.
• When entering or leaving an airport terminal building (airside) staff shall
ensure that all security doors are closed after use.
• All staff must be alert to the different types of ramp vehicles.
• When walking on the ramp staff must use the marked walkway signs on
the ground.
• The rotating beacon on top and below an aircraft fuselage indicates it is
about to or has its engines running. Never enter the blast radius of an
aircraft’s engines.
• Never walk on taxiways.
2.2.1 Foreign Object Debris (FOD)

Any items dropped by passengers/staff on the ramp (FOD) must be placed in
the FOD marked bins to prevent the items becoming a hazard to the aircraft
(i.e. by staying on the taxi path and causing a bump and glitch as the plane goes
over it).
2.3 Use of Administrative Powers

Staff must exercise discretion, maturity and common sense when using
administration commands. Due care and diligence must be paid to ensure that
any administration command will not result in a glitch or infringe safety,
privacy or security.
The Ryanair Administrative Guidelines govern the basic rules for the use of
administration commands. For the Administrative Guidelines, please refer to
Section 2.3.2.
2.3.1 Forbidden Commands

ADM.CMD.100
A range of administrator commands are dangerous and thus inaccessible or

partially inaccessible to most staff members. Some of the key forbidden
commands are listed below:
1. :bring – This command is restricted to most staff due to its danger.

2. :btools – This command is restricted to most staff due to its power and
danger.
3. All “party” commands such as :music are forbidden due to their
unprofessionalism.
Some of the key partially forbidden commands are listed below:
1. :view/:watch – This command can only be performed on passengers and

general staff/low ranks. Staff must seek permission to view anyone who
isn’t a passenger or low rank.
2. :teleport/:tp/:to – This command can only be performed on passengers and
general staff/low ranks. Staff must seek permission to teleport to anyone
who isn’t a passenger or low rank. Additionally, staff must view the user
they wish to teleport to before doing so. If they are in a vehicle such as a
bus or aircraft, or an area out of your access levels, staff must not teleport
to them.
3. :logs – This command can only be performed when staff need to check
something essential, such as replaying a message which they were slightly
AFK from, or finding out who violated one of the Administrative
Guidelines so that they may report them and provide evidence.
2.3.2 Administrative Guidelines

ADM.GUL.110
Administrator commands must be used appropriately and sparingly. Below are

the Administrative Guidelines which must be followed at any given time across
all Ryanair Group games.

• Staff mustn’t go over the speed of 20 when inside the terminal building,
and mustn’t go over the speed of 25 when outside. Ground Crew may go
up to the speed of 45 should they need to respond to an emergency only,
notably responding to a stolen vehicle or exploiter. Flight Crew may speed
if they are spawning an aircraft at a location which is not visible to PAX.
Permission from a Base Supervisor or higher is required if PAX are in-
game. If PAX are not in-game, you may speed without permission if you
need to get to a location in a short amount of time.
• Staff mustn’t fly in front of PAX as this is unrealistic and unprofessional.
Permission must be received from a Base Supervisor or higher to fly with
PAX in-game. Ground Crew and Flight Crew may fly without permission
to spawn their respective vehicles/aircraft, doing so carefully and in an
appropriate location. If PAX are not present, staff may fly without
permission only to access the staff base room or other location in a short
amount of time.
• Staff must receive permission to view or teleport to someone who isn’t a
low rank or passenger.
• For any person whom staff teleport to, staff must first view them and
check that they are not in a vehicle or an area which staff are not allowed
to enter.
• Staff may only give tools to players whom it merits under procedure. This
may include giving a Family Plus ticket to the family member of a Family
Plus ticket holder. Giving passengers any tool other than the
food/drink/amenity/ticket you are providing with them under your regular
service is prohibited without explicit permission from senior management.
• You should not use any command unless you need to use it to aid your job
and provided it is within your training and these guidelines.
• Staff must take extra care and attention when performing commands. You
should not perform the :give <user> command without also specifying a
tool name after the username. This gives the user every tool, including
security weapons, and will result in disciplinary action for the individual
who performed the command.
• Short usernames must be entered in full to prevent username mix ups.
Short usernames are classed as ones that are six characters or less.
Usernames longer than this must have at least 80% of them typed out.
• Passengers must not be refreshed once they have passed the scanners,
because their outfit will need to be rechecked at security. Instead, if
someone wishes to be refreshed, they must agree to be respawned and go
through security again. Do not teleport them past security.

2.4 Exploit Management
Restricted

2.4.1 Exploit Warnings
Restricted

2.4.2 Observation of Suspects
Restricted

2.4.3 Detecting Exploiters
Restricted

2.4.4 Management Procedures
Restricted

2.5 Disruptive Passengers (DPAX)

DPA.REG.300
Persons are said to be disruptive when they are breaking any one of the rules
outlined on the robloxryanair.com website, or on the in-game terms and
conditions panel. They may also be disruptive if they are behaving
inappropriately, refuse to co-operate or challenge staff in other ways.
2.5.1 Locating DPAX

Security staff whom are on routine patrols will be able to locate DPAX. Staff
members assigned to ground customer service handling duties will also be able
to locate DPAX. DPAX can be located by patrolling the terminal perimeter and
observing for breaches of the rules. Terms and conditions for the carriage of
passengers can be found on robloxryanair.com. Some examples of rule
breaches warranting a DPAX code can be found below:
• Passengers who repeatedly push into queues.

• Passengers who annoy or disturb other passengers or staff, such as by
shouting at them, following them or by sending inappropriate messages.
• Passengers who enter off-limit areas such as staff rooms by use of
glitching.
• Passengers who climb objects in the airport such as fences or shops, or
who climb airport infrastructure such as pillars and windows.
• Passengers who are rude (racist, sexist, homophobic, etc) to other
passengers or staff.
• Passengers who purposely and continuously crowd or attempt to form a
crowd or queue where crowding or queueing is not permitted.
• Passengers who shout or attempt to incite a riot or disturbance where such
campaigning is not permitted by the local airport’s legislation.
• Passengers who lie or give false, misleading, untrue, incomplete or
inaccurate information when questioned by staff or security for safety and
security purposes.
• Passengers who refuse to follow the instructions of staff members.
2.5.2 Warning and Resolving DPAX

While the disruption is minor, staff can attempt to warn and resolve the DPAX
on their own. Minor infringements may include passengers who are climbing,

trespassing into a restaurant kitchen, shouting, etc. To deal with these

passengers initially, staff can use the follow system to warn them:
1. Warning 1 – Warn the passenger verbally. Staff should use a phrase such
as “Sir/ma’am, please refrain from climbing on the pillars. We will need
you to get down.”
2. Warning 2 – Threat of escalation: Staff warn the passenger that security
will be called if they persist. Staff should use a phrase such as “Sir/ma’am,
if you refuse to co-operate we will need to call for security.”
3. Warning 3 – Escalation: Staff should use the radio to call security to escort
the passenger away for interrogation and/or offloading. In the meantime,
staff should ensure that the DPAX does not flee the scene, and if they do,
their location and username should be updated on the radio so that security
can track them down.
2.5.3 Reporting Procedure and Passenger Offload

The base management, mainly the Base Supervisor and higher, have the
authority to kick passengers from the flight. Regional Head of Inflight and
above have the authority to ban passengers, and Head of Function and above
are able to permanently ban. These staff members are the ones with the
authority to approve and execute offloads.
Police/security authorities, Captains, Team Leaders and the No 1 have the

authority to request that someone is offloaded. They do this by reporting the
passenger on the radio, and requesting that an authorised staff member come to
visit and kick or ban the passenger after reviewing the situation. When
reporting the passenger on the radio, staff should use a phrase such as
“Requesting supervisor to Bravo 22, DPAX offload.” The staff member should
then wait with the DPAX until the supervisor has arrived, reviewed the
situation and offloaded them if necessary.
The police authorities have their own systems which may be used to record any
offloads and encounters with security members. Staff members can ask security
if necessary to check the record of a DPAX and see if they are a repeat
offender. If they are, this presents a case for the passenger to be permanently
banned, and so a permanent ban review should be forwarded to a Head of
Function or higher.
2.6 Use of Radio Communications

RAD.COM.200
The use of the staff radio is permitted by all trained members of staff in
possession of valid SEP certification. The radio is to be used for

communication which requires the attention of one or more staff members who
are too far away from the staff member sending the correspondence to speak to
in person. When using the radio, the correct terminology is required at all
times. The correct terminology for keywords can be found in Section 1.8.
Disciplinaries may be issued in instances whereby keywords are not being
utilised. Correct use cases for the radio include:
• To inform staff and security of (a) DPAX.

• To inform staff of an exploiter.
• To inform staff of the gate.
• To call for a staff member who is needed.
• To inform staff of bag drop status.
• To provide crowd control updates.
• To provide queue length updates.
• To provide security updates.
• To inform ground staff of vehicle allocations and changes.
• Other departmental-related use cases exist.
2.7 Boarding and Disembarkation

CAT.OP.MPA.195
Observation During Boarding

Cabin Crew should make a note of passengers who show signs of trolling or
suspicion of exploiting or ask questions about security procedures.
Boarding – Total Heads On-board (THOB)

When the dispatcher informs staff that the gate has closed on the radio, the gate
has closed and won’t accept new passengers for boarding, but boarding is not
over as there are still some passengers making their way onto the aircraft. The
aircraft does not close up at this stage .The aircraft can close up once the
dispatcher confirms that boarding is over on the radio, and this is when all
passengers who have made it on time have entered the aircraft and the doors are
able to be closed. The dispatcher will confirm that the last passenger has
boarded the aircraft.
If there are suspicious or disruptive passengers who pose a threat, authorities

should be informed to review the situation. The DPAX should be kicked from
within the plane, and not made to come out as this would delay the flight. If

there are any inaccuracies with the LID/loadsheet, the No 1 will carry out a
headcount of all passengers.
Otherwise the following procedure will apply:

• Dispatcher gives completed LID/loadsheet to the Captain, exits the aircraft
and the aircraft doors close at STD-5.
• The No 1 will close the L1 door.
• The CC assist the passengers to take their seat in the cabin.
• Once all doors are closed and passengers are seated the No1 shall press the
double chime button. This results in an audible tone twice which will
signal that the passengers are seated.
• The Cabin is now ready for pushback.
• Ground Crew may move in to push back the aircraft.
• The EN safety demonstration can begin either before or during pushback.
2.8 Carriage of VIPs

VIPs, or Very Important Persons, may travel Ryanair to review us, film a video,
take photos or simply for leisure purposes. When a notable VIP is seen,
protocols outlined below should be enacted to ensure their swift journey
through the airport.
• The dispatcher (or other senior crew if unavailable) should appoint a

security officer to overlook the area at which the VIP is present.
• The security officer should accompany the VIP initially. They should
introduce themselves and politely ask if the VIP would like crowds to be
moved on or if the VIP does not mind large scale crowds forming around
them.
• If the VIP does not mind crowds forming around them, no further action
needs to be taken at this stage. Ground staff and security personnel should
continue observing the area to ensure dangerous crowds do not form.
Dangerous crowds must be broken up by the security authorities.
• If the VIP wishes for crowds to be moved on so that their travel experience
is more private, security authorities should enact this desire by moving on
any crowds. A warning followed by a respawn should be in place for any
crowds who refuse to move away.

• Unless purchased, VIPs may not receive upgraded tickets without arranged
permission from senior management.
• Unless a valid ticket holder, VIPs may not access the lounge or other paid
areas without arranged permission from senior management.
• Permission from senior management will be communicated by radio or
prior Discord or pre-flight briefing memo.
2.9 Crowd and Situation Management

In order not to impede the flow of passengers in the terminal, staff must ensure
that crowds do not build up. Situations that occur must be dealt with in a
professional and calm manner by all staff members. When a situation occurs,
such as a suspect being stopped for interrogation, staff should make sure not to
crowd the subject, while also not allowing other passengers to crowd. Keep
passengers and crowds away verbally. Security can respawn repeat offenders if
they continue to crowd after 1 warning.
2.9.1 Dispersal of Crowds

Restricted
2.9.2 Crowd Calming

Restricted
2.10 Change of Aircraft

When the aircraft has been deemed INOP (inoperable and out of service due to
a glitch or technical or mechanical fault) the aircraft must be changed. Changes
should only occur if the flight is less than +15 STD. If the flight is delayed for a
length beyond this value, the flight must be cancelled by the dispatcher. If it is
within time, the aircraft can be changed using the following procedure:
1. Confirmation – Captain uses :h to tell No 1 and ground staff that an

aircraft change is required. An example phrase may be: “Ground staff,
prepare for a/c change.”
2. Affirmation – Ground staff should use :h and respond with a phrase such
as “Received, preparing for a/c change.” At this stage, the ground staff
who provided stairs for the INOP aircraft are responsible for inserting and
preparing stair vehicles for the INOP and replacement a/c. Extra ground
staff can help them if needed. Stairs should be brought to the L2 door,
unless the a/c is an Airbus aircraft without airstairs such as the A320, in

which case stairs are needed at L1 as well. Stairs should be brought

immediately. All doors remain closed at this stage.
3. Changeover Initiation – The First Officer should continue to anchor the
aircraft and stay in their position. The Captain should exit their seat, fly to
a nearby location but not one which is right next to or in front of PAX, and
insert the replacement a/c. It is important that the replacement a/c is
inserted no closer than the size of 10 standard a/c, so that it does not have
room to glitch into or affect nearby ground vehicles or the INOP a/c. The
Captain should park the replacement a/c at the gate closest to the INOP
a/c. Once the Captain has parked and pressed ‘A’ to anchor the aircraft
manually, they should announce this to the ground staff so they are aware
it is clear for them to move in and attach the necessary stairs. An example
of this may be doing :h “Replacement a/c anchored, clear for GC.” Ground
staff must immediately and without hesitation bring stairs to the required
doors. If the 737-800 is being used, stairs are only needed at L2.
4. Disembarkation – Once the Captain has parked the replacement a/c, they
use :h to call for the First Officer to the replacement. An example phrase
may be: “First Officer, report to replacement a/c.” Before the First Officer
leaves their seat, a senior staff member with btools access must anchor the
INOP a/c. Once the INOP a/c is anchored with btools, the senior staff
member who completed this action must announce this with a phrase such
as “INOP a/c anchored.” At this point, the First Officer can now exit the
INOP a/c and transfer to the replacement a/c. For security, at least 1 spare
flight crew member should occupy the INOP a/c First Officer seat to
prevent PAX from entering the flight deck. This can be any off-duty or
spare pilot or a staff member above the rank of Regional Head of Inflight
(even if they are not pilot trained, they will be allowed to temporarily hold
and sit in the First Officer’s seat). It is the responsibility of the primary
flight crew to organise the seat holder. Once the flight crew are on the
replacement a/c and ground staff have attached the necessary stairs to both
the replacement and INOP a/c, the Captain should use :h to tell the No 1 to
send all PAX to the replacement a/c. An example announcement maybe:
“No 1 clear to transfer PAX from INOP a/c.” The No 1 should
immediately use :n to announce for PAX to disembark the INOP a/c and
board the replacement a/c which is parked at the nearby gate. An example
announcement may be: “Ladies and gentlemen, please disembark the
aircraft and board the replacement aircraft located at gate 22. We thank
you for your patience.”
5. Re-boarding – Now that the No 1 has informed PAX to enter the
replacement a/c, ground staff and extra handling agents can help to assist
PAX in finding their way onboard the replacement a/c. Ramp safety
restrictions remain in place, and so Hi Viz jackets must be worn by all
involved when they enter the ramp. All crew except the No 1 should leave

the INOP a/c straight away, guiding PAX to the replacement as they go.
The No 1 should inspect the INOP a/c for any remaining PAX. The L1 and
L2 doors of the INOP a/c should be closed as soon as all PAX are deemed
to be onboard the replacement a/c. The No 1 can then board the
replacement a/c, and all doors can close. Pushback can begin immediately.
If the safety demonstration was already completed, it does not need to be
repeated. If it was not completed, it should be played and started
immediately. The demonstration may continue throughout pushback and
taxi to make up time. The a/c should not idle or waste time to avoid
prolonging any delays.
For organised outcomes, these procedures should be rehearsed on a semi-

annual basis for each staff member.
2.11 Notification of Emergencies

Any time the flight deck advises the CC that an SOS demonstration is required
during a NITS (Nature, Intention, Time, Special Instructions) briefing, or a no
time available emergency exists, the flight crew will command “BRACE,
BRACE” thirty (30) seconds from impact via the PA.
The CC shall adopt the brace position on hearing the “BRACE, BRACE”
command from the flight crew and will continue to call “BRACE, BRACE” or
“HEADS DOWN GRAB ANKLES STAY DOWN” during a no time available
emergency until the aircraft has stopped completely.
2.11.2 Co-ordination and Planning

PLN.COM.100
Ground staff must plan for the incoming emergency. The Captain will use :h to
deliver their mayday and specify the airport they will be landing at and ground
staff must respond immediately. Stair vehicles should be prepared, as well as
two (2) shuttle buses. Ground staff should gather to brief each other on what
actions they will take and when, in preparation for the arrival of the aircraft. An
airside operations vehicle should greet the aircraft as it lands. If available,
licensed Rapid Response License drivers should also brief with the ground
staff. One fire truck and one ambulance should be prepared if possible. These
should be parked at the terminal for now.
2.12 Emergency Response

There are two types of emergencies: non-lethal and lethal. Non-lethal
emergencies do not pose a severe threat to life and are more routine, such as

failures of minor aircraft systems. Lethal emergencies are severe glitches such
as a loss of landing gear, fire or smoke.
2.12.1 Rapid Response Licence Operators

Holders of the Rapid Response License should be prepared and brief with other
ground staff. They should be prepared with their vehicles parked on the ramp at
the airport which the incoming aircraft will be arriving at.
2.12.2 Response Procedures

Non-Lethal Emergency Landings
A single fire truck should approach once the aircraft has touched down,
following behind. If a Rapid Response Licensee is unavailable, a ground team
member should use an airside car to check the aircraft for danger. No further
vehicles are required. If there is no fire or imminent danger and the aircraft is
operational, the aircraft can continue to taxi to the stand and disembark as
normal without assistance from a tug. If the aircraft is safe from danger but
INOP, a tug can be arranged to take it to the stand. If these options are
unavailable, the aircraft must be evacuated. The Captain should use :h to say
“GC clear to move in” to inform them to bring stairs and shuttle buses. Once
these are attached, doors should open immediately, and CC should ensure all
PAX disembark. The flight crew and No 1 should exit last, once they have
inspected the a/c for remaining PAX.
Lethal Emergency Landings

The fire truck should move in first, once the wheels of the aircraft have touched
the runway. The fire engine should drive behind the aircraft and begin
extinguishing any visible smoke or fires. Regular fires should be doused with
water, and electrical fires should be handled with foam spray. Once the flames,
if any, are reduced, the ground staff can approach the aircraft with the stairs and
shuttle buses. The ambulance may also approach. Once the aircraft has stopped
and stairs are in place, if applicable, the Captain should use :h and use the
evacuation command: “This is an emergency, evacuate the aircraft using all
available exits.” The crew can now evacuate the aircraft using their procedures
and commands. The flight crew should stay on board until all other PAX and
Aircrew have disembarked. All PAX and Aircrew should wait outside the
aircraft until they are taken to the terminal via shuttle bus.
2.13 Basic First Aid

MED.AID.300
All staff should be aware of basic first aid. First aid is seldom used, but it
should be known in case it is permitted. As a ro-airline, first aid is not the

focus, and so your knowledge in it does not need to be advanced. Therefore,

you are only required to know key components of first aid, such as performing
CPR and dealing with common travel sickness.
2.13.1 Admissible Situations

First aid can only be given and initiated when senior management permits it.
This may be done via Discord memo or in-game announcement. At all other
times, PAX roleplaying medical conditions must be ignored and informed that
their roleplay isn’t currently allowed.
2.13.2 First Aid Procedures

Heart Attack/Cardiac Arrest
While staff wait for the medic to arrive, they should perform CPR. Staff should
give chest compressions with rescue breaths. They should place their hand on
the person’s chest, and interlock their other hand on top. Press straight down.
Keep your hands on the chest, and release the compression. Repeat at a rate of
100 to 120 times a minute.
Travel Sickness
Common travel sickness, such as motion sickness, can be treated by looking
straight ahead, breathing fresh air, drinking water, and distracting the person
with conversation. Tables, patches and acupressure bands are also available in
the onboard first aid kits to remedy motion sickness in severe cases.
Anaphylaxis
When someone has an adverse reaction to foods or a sting, an anaphylactic
shock may occur. Check if the person is carrying medication, and issue this
medication if possible. EpiPens, or adrenaline self-injectors may be available
on their person. Continue to look after the person until medical help arrives.
Bleeding
Provided nothing is embedded in the wound, maintain pressure and use a clean
dressing to bandage the wound firmly. If bleeding continues, place another pad
over the top.
Poisoning
If someone is experiencing nausea, loss of consciousness, pain or burning, they
may have ingested a poisonous substance. Do not give the person any food or
drink. Wait for the medical team to arrive.

Stroke
If someone’s face, arms or speech is altered, call a medical team immediately.
Radio Instruction
To call the medical team, you should use the radio and request them with a
phrase such as: “EMS to Bravo 22, cardiac arrest.”
2.14 Protection of Equipment

EQP.SOP.200
All staff must protect the safety and security of their equipment. Pilots must
ensure that their aircraft are kept secure and out of the control of passengers.
Ground staff must ensure that vehicles are not stolen by passengers. Prevention
steps can include sitting in vehicles near passengers so that they cannot enter
them, or having security nearby to challenge thieves. Staff should remove any
unneeded vehicles so that they are not abandoned and left for passengers to
steal.
2.15 Stand Planning

SND.SOP.210
Stand planning is completed by the flight host. Flight hosts can access their
bulletin to find stand planning guidance, including access to a spreadsheet to
log the allocated stand. It is important that the most realistic stands are chosen,
and that where possible, different stands are chosen over time to prevent
repetition.

INTENTIONALLY BLANK

3 GROOMING AND SERVICES
3.0 Grooming Standards

GRS.REG.100
Grooming is a pertinent part of professional culture. Without impeccable and

realistic standards, Ryanair would not be where it is today. To uphold grooming
standards, the rules stipulate:
• A lanyard must be worn at all times, at every Ryanair game.

• All staff, other than senior management, must wear their respective uniform
whenever they are at a Ryanair game.
• Trainers must wear their full uniform at all times and at all games, unless
they are a European Bases Manager or above.
• European Bases Manager and above do not need to wear a uniform if at the
Ryanair HQ or other training grounds at any time, unless requested by
senior management. They must still wear a lanyard, and wear business attire
such as a shirt or suit. They must wear full uniform when at all airport
games.
• All staff must have neat, tidy and groomed hairstyles. Hair must be natural
in colour. Hair strands or fringes which obscure the eyes are not permitted.
• Faces which are unrealistic are not permitted. This includes bubble gum
faces, faces with sparkles, etc.
• As part of the full staff uniform, the correct shirt and pants must be worn at
all times.
• Glasses are permitted but must be of a neat classic style. Frames can be
black, navy or clear only.
• Female hair should be clean and styles. Visible highlights are not permitted.
For CC, hair longer than a shoulder length must be worn in a ponytail, bun,
French roll or braided hair. Hair must be worn up and neat and tidy at all
times. Hair clips are not permitted. Make up must be natural looking and
complement your natural skin tone. Eye makeup cannot be bright or contain
glitter. Red or bright pink lipstick are recommended.
• Male hair must be of natural colour and kept neat and tidy at all times. It
must be trimmed regularly to maintain a professional look. Males must be
either clean shaven or a short beard. Make up is not permitted.
• Staff are encouraged and able to choose a gender of their choice. Staff
members are required to match their uniform and physical appearance to the

gender of their username. Changing gender is permitted provided you

change your username to the desired gender. You cannot dress as using a
gender that does not match your username. If your username is unisex, you
will be permitted to select a gender of your choice, which you must stick to
until you change your username. You will not be able to cross-dress or
change gender in-game whilst still having the same unisex username.
3.1 Airport Ground Duties

Staff members must be trained in basic airport ground duties, which are to be
carried out as rostered or assigned. Such duties are outlined in this section.
3.1.1 Customer Service

Staff members who are on customer service duty aim to help PAX through their
airport experience, ensuring that they have a seamless journey. They are
responsible for providing information, helping to direct passengers, maintain
crowds and queues and respond to incidents.
All staff must be knowledgeable in providing good customer service. This

includes serving with a smile, greeting the passenger, asking lost passengers if
they need help, answering questions without hesitation and being friendly.
3.1.2 Bag Drop Operation

Staff members may be assigned to bag drop duties.
To start, staff need to sit in the bag drop desk seat. You will then be presented
with two GUIs (Graphical User Interfaces) as shown. The GUI on the right has
the necessary control buttons, and the GUI on the left shows keyboard shortcuts
to complete the same actions as the buttons. Staff can use either the keyboard
shortcut binds or the GUI buttons.

To begin, press’ Enable/Disable Belt’ to enable the belt. Staff can then greet
passengers and instruct them to place their bag on the belt by clicking on the
translucent box without holding any gear in their hand. Their bag will then
appear on the conveyor. Press ‘Tag Suitcase’ to add a tag to the bag. Staff can
then press ‘Start Belt’ to send the bag on its way to the ground crew baggage
collection point.
Observe the conveyors for any stuck or mislocated baggage. Staff are required to
report any baggage problems on the radio, and ensure that a supervisor comes to
rectify the issue.
In the event that the bag drop is faulty, such as passengers being unable to drop
their bag on the translucent box, the bag drop facilities will need to be closed.
An announcement should be made by the supervising staff, and the queue should
be closed off if applicable. Passengers will then be able to take their bags on the
aircraft with them.
3.1.3 Shop Operation

Some staff members will need to be able to run shops. This training is provided
by the necessary department and integrated into your core training.
3.1.4 Bus Services

Some airports have bus stops and require a bus service in order to transport
passengers to the airport. Staff can apply to obtain a CAT D Licence and become
a qualified driver. This will enable them to drive buses at scheduled times, pre-
flight, to shuffle passengers to the airport. More information can be found by
contacting your Base Supervisor.
3.2 Airport Conduct

All staff members are required to abide by the strict regulations around Airport
Conduct. The code stipulates the following:
1. Staff must observe the mandatory grooming standards at all times.

2. Staff must use full spelling, punctuation and grammar at all times.
3. Staff must follow the Administrative Guidelines at all times.
4. Staff must follow their training at all times.
5. Staff must use common sense, maturity and professionalism when making
any decision or performing an action.

6. Staff must follow the Customer Service Standards to ensure a consistent

delivery of customer service to our passengers.
7. Staff must not AFK (Away From Keyboard) in open or public spaces such
as bag drop desks, shops, gate desks or other key locations.
8. Staff must always log in and log out for every flight using the dedicated
computers in the crew room. When leaving before the flight has ended and
the server closes, staff must log out early and provide their reason.
9. Staff must be observant and act decisively. Hazards and emergencies must
be detected and acted upon in a timely manner.
10. Staff must maintain communication at all times, using the radio and the
proper terminology associated.
3.3 Sales and Ticketing

All staff are required to be proficient in explaining the different tickets, prices
and classes to prospective buyers and our guests. Staff will be taught and
updated on the current prices and available tickets. Staff must also know where
tickets and passes can be purchased; on the Ryanair website, at the Gamepass
Store or in the group store.
3.4 Special Assistance

Staff should be aware that some passengers may require additional services at
airports, including Special Assistance. Passengers with Special Assistance may
be Passengers with Restricted Mobility (PRM), or have other physical or mental
impairments that require extra crew attention. Assigned Customer Service agents
or ground staff will help the passenger if needed, and the onboard crew will be
made aware of any requirements. Extra information regarding Special Assistance
is available at the request of your department officials. Passengers can obtain
Special Assistance by opening customer support tickets in the main Discord
server, where they will be vetted and added to a spreadsheet of approved Special
Assistance users.

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RYANAIR

Safety and Emergency

FOR TRAINING PURPOSES

1.5 Chain of Command...........................................................................1–4

1.7 Common Language............................................................................1–5

2 Standard Operating Procedures............................................2–1

2.2 Safety on the Ramp............................................................................2–2

Issue: 3, Revision: 0, Date: 01/01/2023 page TOC-1

2.2.1 Foreign Object Debris (FOD)...........................................................................2–2

2.3 Use of Administrative Powers..........................................................2–3

2.4 Exploit Management.........................................................................2–5

2.5 Disruptive Passengers (DPAX)......................................................2–10

2.6 Use of Radio Communications.......................................................2–11

2.10 Change of Aircraft..........................................................................2–14

2.12 Emergency Response.......................................................................2–16

2.13 Basic First Aid..................................................................................2–17

Issue: 3, Revision: 0, Date: 01/01/2023 page TOC-2

2.14 Protection of Equipment.................................................................2–19

3 Grooming and Services...........................................................3–1

3.2 Airport Conduct.................................................................................3–3

Issue: 3, Revision: 0, Date: 01/01/2023 page TOC-3

1. An electronic copy is available on the Staff Discord Server in the

1. 1 Staff Discord Regulations

• Do not spam channels, especially repeating memes or phrases.

Issue: 3, Revision: 0, Date: 01/01/2023 page 1-1

• All staff and guests on the Discord must be of age 13 or above.

1.2 Minimum Requirements for Staff

1.3 Competence of Crew

1.4 Activity and Medical Fitness

1.4.1 Activity Requirements

Issue: 3, Revision: 0, Date: 01/01/2023 page 1-2

1.4.2 Mental Health

1.4.3 Leave of Absence

1. The start and end date. (DD/MM/YYYY)

1.5 Chain of Command

Issue: 3, Revision: 0, Date: 01/01/2023 page 1-3

1.6 eCrew Reporting

1.6.1 Access and Login

Staff can login to eCrew electronically at

1.6.2 Use of eCrew

Once logged in to eCrew, use the sidebar to navigate to different electronic

Issue: 3, Revision: 0, Date: 01/01/2023 page 1-4

1. When communicating with passenger(s) or

1.8 Terminology and Definitions

ABP. Able bodied passenger: A person who volunteers or is nominated

ACP. Attendant Control Panel. A unit that consists of hardware

AED. Automated External Defibrillator.

Issue: 3, Revision: 0, Date: 01/01/2023 page 1-5

AFT. Towards the rear (tail) of the aircraft.

AIRBRIDGE. Manoeuvrable enclosed access way to aircraft available at some

AIRSTAIRS. Folding boarding/disembarking stairs which are self-stowing

BSI. Boeing Sky Interior.

CALENDAR In Ryanair, the calendar year is 01 Jan to 31 Dec.

CPR. Cardiopulmonary Resuscitation.

CSS. Cabin Services Supervisor. This is a rostering code referring to a

DANGER AREA. Airspace which may have dangerous activities.

DITCHING. An emergency landing on water by an aircraft.

DPAX. Disruptive Passenger(s).