WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/
12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:
All Panels

Outer Panels
Cummins Diesel Engine Components
Limited Warranty
Federal Emission Warranty - Heavy Duty
Diesel - Specified Components
5.9L Federal Engine Emission Warranty
6.7L Federal Vehicle Emisison Warranty
California Emission Warranty - Medium Duty
Diesel - Short Term
California Emission Warranty - Specified
Components - Medium Duty Diesel
Long Term

Noise Emission Warranty - Heavy Duty

© 2006 DaimlerChrysler Corporation

1
 TABLE OF CONTENTS

1. Your Legal Rights Under 3.4 Racing Not Covered . . . . . . . . . . . . . . . 13

These Limited Warranties . . . . . . . . . . . . . . . . . . . . 4 3.5 Certain Kinds of Corrosion
Not Covered . . . . . . . . . . . . . . . . . . . . . . . .13
2. What’s Covered Under DaimlerChrysler's Warranties 3.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .14
2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 5 3.7 Total Loss, Salvage, Junk, or Scrap
2.2 Cummins 5.9L & 6.7L Diesel Engine Trucks Not Covered. . . . . . . . . . . . . . . . . . . . . . 15
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .15
2.3 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 9
2.4 Restraint System Limited Warranty . . . . . . . 10 4. Other Terms of Your Warranties
4.1 Exchanged Parts May Be Used in
3. What’s Not Covered Warranty Repairs . . . . . . . . . . . . . . . . . . . . 16
3.1 Modifications Not Covered. . . . . . . . . . . . . 11 4.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 17
3.2 Environmental Factors Not Covered . . . . . . 12 4.3 Production Changes . . . . . . . . . . . . . . . . . . . 17
3.3 Maintenance Costs Not Covered. . . . . . . . . . 12 4.4 Governing Law and Other Terms . . . . . . . . . . . .17

2
 TABLE OF CONTENTS

5. Emission Warranties Required by Law 7. How to Deal with Warranty Problems

5.1 Federal Engine Emission Warranty - 5.9L Diesel 7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . .34
Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . . . 18 7.2 Helpful Addresses and Telephone
5.2 Federal Vehicle Emission Warranty - 6.7L Diesel Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Heavy Duty Truck . . . . . . . . . . . . . . . . . . . . . . . . . 18
5.3 California Emission Warranty - 5.9L & 6.7L Diesel 8. Optional Service Contract . . . . . . . . . . . . . . . . . . 39
Engine Medium Duty Truck . . . . . . . . . . . . . . . . . . 19
5.4 Noise Emission Warranty . . . . . . . . . . . . . . . . . . . . 24 9. Maintenance
9.1 General Maintenance . . . . . . . . . . . . . . . . . . . 40
6. How to Get Warranty Service 9.2 Where to Go For Maintenance . . . . . . . . . . . .40
6.1 Where to Take Your Truck . . . . . . . . . . . . . . . 27
6.2 How To Get Tow Service - U.S. or Canada Only . . .29 Maintenance Log . . . . . . . . . . . . . . . . . . . . . . 41
6.3 Emergency Warranty Repairs . . . . . . . . . . . . 30
6.4 Getting Service Under the Federal
Emission Performance Warranties . . . . . . . . 30
6.5 Getting Service Under the
California Emission Warranties . . . . . . . . 31

3
 LEGAL RIGHTS

1. Your Legal Rights Under Some states do not allow limitations on how long an
implied warranty lasts, so the above limitations may not
These Limited Warranties apply to you.

The warranties contained in this booklet are the only 1.1 Incidental and Consequential
express warranties that DaimlerChrysler Motors Company Damages Not Covered
LLC ("DaimlerChrysler") makes for your vehicle. These Your warranties don’t cover any incidental or
warranties give you specific legal rights. You may also consequential damages connected with your vehicle’s
have other rights that vary from state to state. For example, failure, either while under warranty or afterward.
you may have some implied warranties, depending on the Examples of such damages include:
state where your vehicle was sold or is registered. • lost time;
These implied warranties are limited, to the extent allowed • inconvenience;
by law, to the time periods covered by the express written • the loss of the use of your vehicle;
warranties contained in this booklet. • the cost of rental vehicles, gasoline, telephone,
If you use your vehicle primarily for business or commer- travel, or lodging;
cial purposes, then these implied warranties do not apply • the loss of personal or commercial property; and
and DaimlerChrysler completely disclaims them to the extent • the loss of revenue.
allowed by law. And the implied warranty of fitness for a Some states don’t allow incidental or consequential
particular purpose does not apply if your vehicle is used for damages to be excluded or limited, so this exclusion
racing, even if the vehicle is equipped for racing. may not apply to you.
4
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

2. What's Covered Under

You pay nothing for these repairs. These warranty
DaimlerChrysler's Warranties repairs or adjustments — including all parts and labor
connected with them — will be made by your dealer at
2.1 Basic Limited Warranty no charge, using new or remanufactured parts.

A. Who Is Covered? C. Items Covered by Other Warranties

You are covered by the Basic Limited Warranty if The following are covered by separate warranties
you are a purchaser for use of the vehicle. offered by their makers. They are not covered by the
Basic Limited Warranty:
B. What’s Covered
The Basic Limited Warranty covers the cost of all • tires;
parts and labor needed to repair any item on your • Koss headphones; or
truck when it left the manufacturing plant that is • items added or changed after the truck left the
defective in material, workmanship or factory manufacturing plant, such as accessories or protec-
preparation. There is no list of covered parts since tion products, or items changed because of
the only exception is tires and Koss headphones. customization or van conversion.

5
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

Be sure you get a copy of any warranty that applies to E. When It Begins
these items from your dealer, or from the maker of the The Basic Limited Warranty begins on either of the
product. You can find the tire and Koss headphone following dates, whichever is earlier:
warranty statements in your Owner’s Literature
Package. • the date you take delivery of the truck; or
• the date when the truck was first put into service —
D. Towing Costs Are Covered Under Certain for example, as a dealer “demo” or as a
Circumstances DaimlerChrysler company truck.
The Basic Limited Warranty covers the cost of towing
your truck to the nearest Chrysler, Dodge or Jeep F. When It Ends
dealer if your truck can’t be driven because a covered The Basic Limited Warranty lasts for 36 months from the
part has failed. If you choose to go to another dealer- date it begins or for 36,000 miles on the odometer,
ship, you will be responsible for the cost if the extra whichever occurs first. But the following items are
distance exceeds 10 miles. See Section 6.2 for informa- covered only for 12 months or for 12,000 miles on the
tion on how to get towing service in the United States odometer, whichever occurs first:
and Canada.
• brakes (rotors, pads, linings, and drums);

6
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

H. If Your Truck Leaves the United States

• wiper blades; (We Include U.S. Possessions and Territories
• clutch discs or modular clutch assembly (as equipped); as Part of the United States for Warranty
• windshield and rear window; and Purposes):
• wheel alignment and wheel balancing EXCEPT WHERE SPECIFICALLY REQUIRED
BY LAW, THERE IS NO WARRANTY COVER-
G. Registration and Operation Requirements AGE ON THIS TRUCK IF IT IS SOLD IN OR
The Basic Limited Warranty covers your truck only if: REGISTERED IN COUNTRIES OTHER THAN
THE UNITED STATES.
• it was built for sale in the U.S.; This policy does not apply to trucks that have
• it’s registered in the U.S.; received authorization for export from DaimlerChrysler.
• it’s driven mainly in the U.S. or Canada; and Dealers may not give authorization for export. You
• it’s operated and maintained in the manner should consult an authorized dealer to determine this
described in your Owner’s Manual. truck's warranty coverage if you have any questions.
This policy does not apply to trucks registered to
U.S. government officials or military personnel on
assignment outside of the United States.

7
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

2.2 Cummins Diesel Engine Limited • core plugs

Warranty • EGR system (includes any valves and
coolers) - 6.7L
A. Who Is Covered? • fuel injection pump & injectors
You are covered by the Cummins Diesel Engine • gaskets and seals for listed components
Limited Warranty for up to 5 years or 100,000 miles • intake and exhaust manifold
on the odometer, whichever comes first, from the • oil pan
date when the truck was first put into service. • oil pump
• timing gear drive belts and/or chains and cover
B. What's Covered • turbocharger housing and internal parts
In vehicles equipped with a Cummins Diesel • valve covers
Engine, ONLY the following engine parts and • water pump and housing
components are covered by the Cummins Diesel
Engine Limited Warranty: C. When It Begins
5.9L and 6.7L The Cummins Diesel Engine Warranty begins at the
• cylinder block and all internal parts end of the Basic Limited Warranty, on either of the
• cylinder head assemblies following dates, whichever is earlier:

8
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

• the date your truck has been in service for more 2.3 Corrosion Warranty
than 36 months; or
• the date you've put more than 36, 000 miles on A. Who Is Covered?
the odometer. You are covered if you are a purchaser for use of
the vehicle.
D. Towing Costs Are Covered
The Cummins Diesel Engine Limited Warranty B. What's Covered
covers the cost of towing your truck to the This warranty covers the cost of all parts and labor
nearest Dodge dealer if your vehicle cannot be needed to repair or replace any sheet metal panels
driven because a covered part has failed. If you that get holes from rust or other corrosion. If a
choose to go to another dealership, you will be hole occurs because of something other than
responsible for the cost if the extra distance corrosion, this warranty does not apply. Cosmetic
exceeds 10 miles. See Section 6.2 for information or surface corrosion — resulting, for example, from
on how to get towing service in the United States stone chips or scratches in the paint — is not
and Canada. covered. For more details on what isn’t covered by
this warranty, see 3.5.

9
 WHAT'S COVERED UNDER
DAIMLERCHRYSLER'S WARRANTIES

C. How Long It Lasts 2.4 Restraint System Limited Warranty

This warranty starts when your Basic Limited (Vehicles sold and registered in the
Warranty begins under 2.1(E). This warranty has State of Kansas only)
two time-and-mileage limits:
For vehicles sold and registered in the State of
• For sheet metal panels, the limit is 36 months, Kansas, seatbelts and related seatbelt components
with no mileage limit. are warranted against defects in workmanship and
• For an outer-body sheet metal panel — one materials for 10 years, regardless of mileage. This
that is finish-painted and that someone can warranty does not cover replacement of seatbelts
see when walking around the truck — the and related components required as the result of
limits are 5 years or 100,000 miles on the collision.
odometer, whichever occurs first.

10
 WHAT'S NOT COVERED

3. What's Not Covered But your warranties don’t cover any part that was not
on your truck when it left the manufacturing plant or is
3.1 Modifications Not Covered not certified for use on your truck. Nor do they cover
the costs of any repairs or adjustments that might be
A. Some Modifications Don’t Void the caused or needed because of the installation or use of
Warranties But Aren’t Covered non-DaimlerChrysler parts, components, equipment,
Certain changes that you might make to your truck materials, or additives.
do not, by themselves, void the warranties described Performance or racing parts are considered to be non-
in this booklet. Examples of some of these changes DaimlerChrysler parts. Repairs or adjustments caused
are: by their use are not covered under your warranties.

• installing non-DaimlerChrysler Motors Examples of the types of alterations not covered are:
Company LLC ("DaimlerChrysler") parts, • installing accessories — except for genuine
components, or equipment (such as a non- DaimlerChrysler / MOPAR accessories installed by
DaimlerChrysler radio or speed control); and an authorized Chrysler, Dodge or Jeep dealer;
• using special non-DaimlerChrysler materials or • applying rustproofing or other protection
additives. products; or

11
 WHAT'S NOT COVERED

• using any refrigerant that DaimlerChrysler has ocean spray, acid rain, and road hazards. Nor do your
not approved. warranties cover damage caused by hailstorms,
windstorms, tornadoes, sandstorms, lightning, floods,
B. Modifications That WILL Void Your and earthquakes.
Warranties Your warranties do not cover conditions resulting
These actions will void your warranties: from anything impacting the truck. This includes
• disconnecting, tampering with, or altering the cracks and chips in glass, scratches and chips in
odometer will void your warranties, unless your painted surfaces, or damage from collision.
repairing technician follows the legal require-
ments for repairing or replacing odometers; or 3.3 Maintenance Costs Not Covered
• attaching any device that disconnects the Your warranties don’t cover the costs of repairing
odometer will also void your warranties. damage caused by poor or improper maintenance. Nor
do they cover damage caused by the use of contami-
3.2 Environmental Factors Not Covered nated fuels, or by the use of fuels, oils, lubricants,
Your warranties don’t cover damage caused by cleaners or fluids other than those recommended in
environmental factors such as airborne fallout, bird your Owner’s Manual.
droppings, insect damage, chemicals, tree sap, salt,

12
 WHAT'S NOT COVERED

The warranties don’t cover the costs of your 3.4 Racing Not Covered
truck’s normal or scheduled maintenance — the parts Your warranties don’t cover the costs of repairing
and services that all trucks routinely need. Some of damage or conditions caused by racing, nor do they
these parts and services, which your warranties don’t cover the repair of any defects that are found as the
cover, include: result of participating in a racing event.

• lubrication; 3.5 Certain Kinds of Corrosion Not

• engine tune-ups;
• replacing filters, coolant, spark plugs, bulbs, or
Covered
fuses (unless those costs result from a covered Your warranties don’t cover the following:
repair);
• cleaning and polishing; and • corrosion caused by accident, damage, abuse,
• replacing worn wiper blades, worn brake pads or truck alteration;
and linings, or clutch linings. • surface corrosion caused by such things as
industrial fallout, sand, salt, hail, and stones;

13
 WHAT'S NOT COVERED

• corrosion caused by the extensive or abnormal a part that could affect the emission systems;
transport of caustic materials like chemicals, • use of used parts, even if they were originally
acids, and fertilizers; and supplied by DaimlerChrysler (however, authorized
• corrosion of special bodies, body conversions, DaimlerChrysler / MOPAR remanufactured parts
or equipment that was not on your truck when it left are covered);
the manufacturing plant or was not or supplied by • windshield or rear window damage from external
DaimlerChrysler . objects;
• any changes made to your truck that don’t
3.6 Other Exclusions comply with DaimlerChrysler ; or
Your warranties don’t cover the costs of repairing • using any fluid that doesn't meet the minimum
damage or conditions caused by any of the following: recommendations in your Owner's Manual.

• fire or accident;
• abuse or negligence;
• misuse — for example, driving over curbs or
overloading;
• tampering with the emission systems, or with

14
 WHAT'S NOT COVERED

3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty

Trucks Not Covered Your warranties can also be restricted by
A truck has no warranty coverage of any kind if: DaimlerChrysler. DaimlerChrysler may restrict the
warranty on your truck if the truck is not properly
• the truck is declared to be a total loss by an maintained, or if the truck is abused or neglected, and
insurance company; the abuse or neglect interferes with the proper
• the truck is rebuilt after being declared to be a functioning of the truck. If the warranty is restricted,
total loss by an insurance company; or coverage may be denied or subject to approval by
• the truck is issued a certificate of title indicat- DaimlerChrysler before covered repairs are performed.
ing that it is designated as “salvage,” “junk,”
“rebuilt,” “scrap,” or some similar word.

DaimlerChrysler will deny warranty coverage without

notice if it learns that a truck is ineligible for coverage
for any of these reasons.

15
 OTHER TERMS OF YOUR WARRANTIES

4. Other Terms of Your Examples of the kinds of parts that might be

Warranties serviced in this way are:

• engine assemblies;
4.1 Exchanged Parts May Be Used in • transmission assemblies;
Warranty Repairs • instrument cluster assemblies;
In the interest of customer satisfaction, • radios, tape, CD and DVD players;
DaimlerChrysler Motors Company LLC • speedometers; and
("DaimlerChrysler") may offer exchange service on • powertrain control modules.
some truck parts. This service is intended to reduce
the amount of time your truck is not available for your To help control suspected ozone-depleting agents,
use because of repairs. Parts used in exchange service the EPA requires the capture, purification, and reuse
may be new, remanufactured, reconditioned, or of automotive air-conditioning refrigerant gases. As
repaired, depending on the part involved. a result, a repair to the sealed portion of your air-
All exchange parts that might be used meet Daimler- conditioning system may involve the installation of
Chrysler standards, and have the same warranties as purified reclaimed refrigerant.
new parts.

16
 OTHER TERMS OF YOUR WARRANTIES

4.2 Pre-Delivery Service 4.4 Governing Law and Other Terms

A defect in or damage to the mechanical, electrical, All of the warranties, except for the Federal Emis-
sheet-metal, paint, trim, and other components of your sions and noise warranty and the California Emis-
truck may have occurred at the factory or while it was sions warranties, are made under Michigan law, and
being shipped to the dealer. Michigan law will be used to interpret them. Puni-
Such a defect or damage is usually detected and tive, exemplary or multiple damages may not be
corrected at the factory. In addition, dealers must recovered unless applicable state or local law
inspect each truck before delivery. They repair any prohibits their disclaimer. No person, including
defects or damage detected before the truck is deliv- DaimlerChrysler employees or dealers may modify or
ered to you. waive any part of these warranties.

4.3 Production Changes

Changes may be made in trucks sold by
DaimlerChrysler and its dealers at any time without
incurring any obligation to make the same or similar
changes on trucks previously built or sold.

17
 EMISSION WARRANTIES REQUIRED BY LAW

5. Emission Warranties Required 5.2 Federal Vehicle Emission Warranty -

By Law 6.7L Diesel Equipped Heavy Duty
Truck
5.1 Federal Engine Emission Warranty -
A. Parts Covered for 5 Years or 50,000 Miles
5.9L Diesel Equipped Heavy Duty
Diesel equipped heavy duty trucks are 2500 and
Truck 3500 models only.
Federal law requires DaimlerChrysler to warrant
A. Parts Covered for 5 Years or 100,000 Miles the following emissions parts for 5 years or 50,000
Diesel equipped heavy duty trucks have a separate miles, whichever occurs first.
diesel engine Emission Warranty which covers the • Air system controls;
following items for 5 years or 100,000 miles. These • exhaust system (includes catalysts);
limits are counted from the time when your Basic • electronic fuel injection system, including
Limited Warranty begins under 2.1 (E). The covered injector;
parts are: • exhaust manifold;
• exhaust manifold • intake manifold • exhaust gas recirculation valve and control
• fuel injection system • turbocharger system (includes EGR cooler);
• injector
18
 EMISSION WARRANTIES REQUIRED BY LAW

5.3 California Emission Warranty

• exhaust pipes (between exhaust manifold and
catalyst); 5.9L and 6.7L Diesel Engine Medium Duty
• fuel pump, fuel lines and fuel injectors; Trucks
• intake manifold;
• on-board diagnostic-system components; Products Warranted
• oxygen sensors and oxygen control module; This Emission Control System Warranty applies to Diesel
• positive crankcase-ventilation (PCV) valve or orifice; Engine Medium Duty Trucks certified with the California Air
• powertrain control module; Resources Board beginning with the 2007 model year,
• transmission-control module; marketed by DaimlerChrysler, and registered in California for
• turbocharger. use in Medium Duty Vehicle applications.

B. Additional Emission Warranties Your Warranty Rights and Obligations

If your truck is equipped with a California Certified The California Air Resources Board and DaimlerChrysler
Emission Control System and is registered in California, Corporation, are pleased to explain the emission control
Massachusetts, Maine or Vermont, the California system warranty on your 2007 truck. In California, new
Emission Warranty — described in Section 5.3 — motor vehicles, must be designed, built, and equipped to
also applies. meet the State's stringent anti-smog standards.

19
 EMISSION WARRANTIES REQUIRED BY LAW

DaimlerChrysler must warrant the emission control system This is your SHORT-TERM EMISSION CONTROL
on your truck for the periods of time listed below provided SYSTEM DEFECTS WARRANTY.
there has been no abuse, neglect or improper maintenance
on your truck. For 7 years or 70,000 miles, whichever first
Your emission control system may include parts such as occurs:
the fuel injection system and engine electronic control
module. Also included may be hoses, connectors and other 1. Where a warrantable condition exists on a long-term
emission-related assemblies. emission-related part, DaimlerChrysler will repair your
Where a warrantable condition exists, DaimlerChrysler will truck at no cost to you including diagnosis, parts
repair your truck at no cost to you including diagnosis, and labor. This is your LONG-TERM EMISSION
parts and labor. CONTROL SYSTEM DEFECTS WARRANTY.
MANUFACTURER'S WARRANTY COVERAGE
OWNER'S WARRANTY RESPONSIBILITIES:
For 5 years or 100,000 miles, whichever first As the truck owner, you are responsible for the perfor-
occurs: mance of the required maintenance listed in your
owner's manual. DaimlerChrysler recommends that you
1. If an emission-related part on your truck is defective, retain all receipts covering maintenance on your truck,
the part will be repaired or replaced by DaimlerChrysler. but DaimlerChrysler cannot deny warranty solely for the
20
 EMISSION WARRANTIES REQUIRED BY LAW

5.3 California Emission Warranty Contd.

lack of receipts or for your failure to substantiate the A warranted part which is scheduled for replacement
performance of all scheduled maintenance. as required maintenance is warranted up to the first
You are responsible for presenting your truck to a scheduled replacement point.
Chrysler, Dodge or Jeep dealer as soon as a problem Prior to the expiration of the applicable warranty, Owner
exists. The warranty repairs should be completed in a must give notice of any warranted emission control failure
reasonable amount of time, not to exceed 30 days. to an authorized Chrysler, Dodge or Jeep dealer and deliver
As the truck owner, you should also be aware that the truck to such facility for repair.
DaimlerChrysler may deny you warranty coverage if your Owner is responsible for incidental costs such as:
truck or a part has failed due to abuse, neglect, improper communication expenses, meals, lodging incurred by
maintenance or unapproved modifications. Owner or employee of Owner as a result of a Warrantable
If you have any questions regarding your warranty Condition.
rights, and responsibilities, you should contact the Owner is responsible for "downtime" expenses, cargo
DaimlerChrysler National Customer Relations at damage, fines, all applicable taxes, all business costs, and
(800) 992-1997 or the California Air Resources Board at other losses resulting from a warrantable condition.
9480 Telstar Avenue, Suite 4, El Monte, CA 91731.

21
 EMISSION WARRANTIES REQUIRED BY LAW

5.3 California Emission Warranty Contd.

SHORT-TERM EMISSION-RELATED PARTS:
Coverage 5.9L and 6.7L A warranted part is any part which can affect emissions.

LONG-TERM EMISSION-RELATED PARTS: Replacement Parts

Fuel System DaimlerChrysler recommends that any service parts used for
Fuel Pump Electronic Control Module maintenance, repair or replacement of emission control
Injectors Fuel Pressure Sensor systems be new, genuine DaimlerChrysler / MOPAR or
DaimlerChrysler / MOPAR approved rebuilt parts and
Intake Manifold Turbocharger assemblies, and that the truck be serviced by an authorized
Charge Air Cooler Chrysler, Dodge or Jeep dealer. The owner may elect to
have maintenance, replacement or repair of the emission
Exhaust System control parts performed by a facility other than an autho-
All Catalysts rized Chrysler, Dodge or Jeep dealer and may elect to use
parts other than new genuine DaimlerChrysler / MOPAR or
EGR System DaimlerChrysler / MOPAR approved rebuilt parts and
Includes All Valves & Coolers - 6.7L assemblies for such maintenance, replacement or repair;
however, the cost of such service or parts and subsequent

22
 EMISSION WARRANTIES REQUIRED BY LAW

5.3 California Emission Warranty Contd.

Emergency Repairs
failures resulting from such service or parts will not be In the case of an emergency where an authorized
covered under this emission control system warranty, except Chrysler, Dodge or Jeep dealer is not available, repairs
for Emergency Repairs as described below. may be performed by any available repair location or by
any individual using any replacement parts. A part not
DaimlerChrysler Motors Company LLC's being available within 30 days or a repair not being
Responsibilities complete within 30 days constitutes an emergency.
The warranty coverage begins when the truck is delivered to DaimlerChrysler will reimburse the owner for expenses
the ultimate purchaser. (including diagnosis), not to exceed the manufacturer's
Repairs and service will be performed by any authorized suggested retail price for all warranted parts replaced and
Chrysler, Dodge or Jeep dealer using new, genuine labor charges based on the manufacturer's recommended
DaimlerChrysler / MOPAR or DaimlerChrysler / MOPAR time allowance for the warranty repair and the geographi-
approved rebuilt parts and assemblies. DaimlerChrysler will cally appropriate hourly labor rate. Replaced parts and
repair any of the emission control parts found by paid invoices must be presented to the DaimlerChrysler
DaimlerChrysler to be defective without charge for parts or Customer Center as a condition of reimbursement for
labor (including diagnosis which results in determination that emergency repairs not performed by a Chrysler, Dodge or
there has been a failure of a warranted emission control part). Jeep authorized dealer.

23
 EMISSION WARRANTIES REQUIRED BY LAW

5.3 California Emission Warranty Contd.

Warranty Limitations replaced during Scheduled Maintenance of the truck as
DaimlerChrysler is not responsible for failures or damage specified in the Owner's Manual.
resulting from what DaimlerChrysler determines to be abuse
or neglect, including, but not limited to: operation without THIS WARRANTY, TOGETHER WITH THE EXPRESS
adequate coolants or lubricants; overfueling; overspeeding; COMMERCIAL WARRANTIES ARE THE SOLE AND
lack of maintenance of cooling, lubricating or intake EXCLUSIVE WARRANTIES MADE BY
systems; improper storage, starting, warm-up, run-in or shut DAIMLERCHRYSLER. THERE ARE NO OTHER WAR-
down practices; unauthorized modifications to the engine. RANTIES, EXPRESS OR IMPLIED, OR OF MERCHANT-
DaimlerChrysler is also not responsible for failures caused ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
by incorrect oil or fuel or by water, dirt or other contami-
nants in the fuel or oil.
5.4 Noise Emission Warranty - Heavy
DaimlerChrysler is not responsible for failures resulting Duty Truck
from improper repair or the use of parts which are not
genuine DaimlerChrysler / MOPAR or DaimlerChrysler /
A. Description of Coverage
MOPAR approved parts.
DaimlerChrysler warrants that this vehicle as manu-
DaimlerChrysler is not responsible for the material and
factured by DaimlerChrysler Corporation, was
labor costs of emission control parts and assemblies
designed, built and equipped to conform to all
24
 EMISSION WARRANTIES REQUIRED BY LAW

applicable U.S. EPA Noise Control Regulations at the the United States are required to comply with the
time it left DaimlerChrysler Corporation's control. Federal Government's Exterior Noise Regulations.
This warranty covers this vehicle as designed, built These vehicles can be identified by the Noise Emission
and equipped by DaimlerChrysler Corporation, Control Label located in the operator's compartment.
and is not limited to any particular part, component or
system of the vehicle manufactured by
DaimlerChrysler Corporation. Defects in design,
assembly or in any part, component or system of the
vehicle as manufactured by DaimlerChrysler Corpora-
tion, which, at the time it left DaimlerChrysler
Corporation's control, caused noise emissions to
exceed Federal standards, are covered by this warranty
for the life of the vehicle.

B. Products Warranted
All vehicles built over 10,000 lbs. Gross Vehicle
Weight Rating and manufactured for sale and use in

25
 EMISSION WARRANTIES REQUIRED BY LAW

C. Tampering with Noise Control System AIR CLEANER

Prohibited • removal of the air cleaner;
Federal law prohibits the following acts or the causing • inverting the air cleaner lid; or
thereof: • removal of the air ducting.

• the removal or rendering inoperative by any person, AIR INJECTION SYSTEM

other than for purposes of maintenance, repair, or • removal of the air pump filter canister or canister lid;
replacement, of any device or element of design • removal of the air pump filter elements from the canister; or
incorporated into any new vehicle for the purpose of • disconnection, removal, or plugging of any hose or
noise control prior to its sale or delivery to the tube of the air injection system.
ultimate purchaser or while it is in use; or
• the use of the vehicle after such device or element EXHAUST SYSTEM
of design has been removed or rendered inoperative • removal or rendering inoperative exhaust system
by any person. components including the muffler or tailpipe.

Among those acts presumed to constitute tampering ENGINE COOLING SYSTEM

are the acts listed below: • removal or rendering inoperative the fan clutch; or
• removal of the fan shroud.

26
 HOW TO GET WARRANTY SERVICE

6. How to Get Warranty Service B. In Canada and Mexico:

If you are traveling temporarily in Canada or
Mexico, and your truck remains registered in the
6.1 Where to Take Your Truck United States, your DaimlerChrysler warranty still
applies. Service may be requested at any authorized
A. In the United States (We Include U.S. Chrysler, Dodge or Jeep dealership.
Possessions and Territories as Part of the
United States for Warranty Purposes): C. In a Foreign Country Outside of North
Warranty service must be done by an authorized America:
Chrysler, Dodge or Jeep dealer. We strongly If you are traveling temporarily outside of North
recommend that you take your truck to your America, and your truck remains registered in the
Selling Dealer. They know you and your truck United States:
best, and are most concerned that you get
prompt and high quality service. If you move • You should take your truck to an authorized
within the United States, warranty service may Chrysler, Dodge or Jeep dealer. They should give
be requested from any authorized Chrysler, you the same warranty service you receive in the
Dodge or Jeep dealer. United States.

27
 HOW TO GET WARRANTY SERVICE

• If the authorized dealership charges you for repairs D. If You Move:

which you feel should be covered under your If you move to another country, be sure to contact
warranty, please get a detailed receipt for the work the DaimlerChrysler Customer Assistance Center
done. Make sure that this receipt lists all warranty (section 7.2) and the customs department of the
repairs and parts that were involved. (This receipt destination country before you move. Vehicle
will be similar to the one used by the dealer who importation rules vary considerably from country
normally services your truck.) to country. You may be required to present
• When your truck returns to the United States, documentation of your move to DaimlerChrysler in
contact the DaimlerChrysler Customer Assistance order to continue your warranty coverage. You
Center (section 7.2) for reimbursement consideration. may also be required to obtain documentation from
You will normally need to provide a copy of the receipt, DaimlerChrysler in order to register your truck in
your truck registration and any other relevant docu- your new country.
ments.
• Reimbursement will not be considered if the E. Notice:
truck does not return to the United States. If your truck is registered outside of the United
States, and you have not followed the procedure
set out above, your truck will no longer be

28
 HOW TO GET WARRANTY SERVICE

eligible for warranty coverage of any kind. You will be given the name of the service provider
(Trucks registered to United States government and an estimated time of arrival. If you feel you are in
officials or military personnel on assignment an "unsafe situation", please let us know. With your
outside of the U.S. will continue to be covered.) consent, we will contact local police or safety authori-
ties.
6.2 How To Get Tow Service - U.S. or
Canada Only * B. If Unable to Contact 24-Hour Towing Assistance:
If you are unable to contact 24-Hour Towing Assis-
tance and you obtain towing services on your own,
A. What To Do:
you may submit your original receipts from the
If your vehicle requires towing due to a defect
licensed towing or service facility, for services
covered under the Basic Limited Warranty or the
rendered within 30 days of the occurrence. Be sure to
Diesel Engine Limited Warranty, dial toll-free
1-800-521-2779. Provide your name, vehicle identifica-
tion number, license plate number, and your location,
including the telephone number from which you are * Towing services provided through Cross Country Motor Club, Inc.,
calling. Briefly describe the nature of the problem and Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,
answer a few simple questions. where services are provided by Cross Country Motor Club of
California, Inc., Medford,, MA 02155.

29
 HOW TO GET WARRANTY SERVICE

include your vehicle identification number, odometer 6.3 Emergency Warranty Repairs
mileage at the time of service and current mailing If you have an emergency and have to get a warranty
address. We will process the claim based on vehicle repair made by someone other than an authorized
and service eligibility. If eligible, we will reimburse Chrysler, Dodge or Jeep dealer, follow the reimburse-
you for the reasonable amounts you actually paid, ment procedure in 6.1(C).
based on the usual and customary charges for that
service in the area where they were provided. 6.4 Getting Service Under the Federal
DaimlerChrysler Motors Corporation LLC's
Emission Warranties
determination relating to reimbursement are final.
Correspondence should be mailed to:
A. Steps You Can Take, and How to
Get More Information
DaimlerChrysler Towing Assistance
To get warranty service -- even if you're traveling --
P.O. Box 9145
take your truck to any Chrysler, Dodge or Jeep
Medford, MA 02155
dealer. (DaimlerChrysler recommends that you take
Attention: Claims Department
your truck to a dealer who sells the same make of
truck as yours.) That dealer will perform any
warranty service without charging you for diagno-
sis, parts or labor.
30
 HOW TO GET WARRANTY SERVICE

If you think your dealer has wrongly denied you emission-

warranty coverage, follow the steps described in 7.1. 6.5 Getting Service Under the California
DaimlerChrysler will reply to you in writing within 30 days Emission Warranty
after receiving your complaint (or within the time limit
required by local or state law). If the owner is not notified A. What to Do to Get Warranty Service
To get warranty service -- even if you're traveling -
within 30 days that a performance warranty claim is denied,
- take your truck to any Chrysler, Dodge or Jeep
the manufacturer must repair the truck free of charge.
dealer. (DaimlerChrysler recommends that you
If you want more information about getting service under
take your truck to a dealer who sells the same make
the Federal Emission Warranty or the Performance Warranty, of truck as yours.) That dealer will perform any
or if you want to report what you think is a violation of these warranty service without charging you for diagno-
warranties, you can contact: sis, parts or labor.

Manager, Certification and Compliance B. Emergency Emission Warranty Service

Division, Warranty Claims If you need emergency service under this warranty
Environmental Protection Agency and a Chrysler, Dodge or Jeep dealer is not readily
1200 Pennsylvania Avenue, NW available, you may have your truck repaired by
Mail Code 6403J
Washington, D. C. 20460

31
 HOW TO GET WARRANTY SERVICE

anyone using any brand of repair parts. However, • You should review with the Customer Assistance
DaimlerChrysler recommends that you do the following Center any questions you have about the emission
before having repairs made: warranty.
• Contact the DaimlerChrysler Motors Company, LLC
Customer Assistance Center and ask for help with Reimbursement for parts will be based on
emission warranty service. (You'll find the address DaimlerChrysler's suggested retail price. Reimburse-
and telephone number of the Customer Assistance ment for labor will be based on DaimlerChrysler's
Center at 7.2.) recommended time allowance for the repair and on the
• The Customer Assistance Center will recommend an appropriate hourly labor rate in the geographic area
authorized servicing dealer or help you find a where you had the work done.
qualified independent servicing dealer. Before DaimlerChrysler will reimburse you for
• If you are going to have to use an independent emergency repairs under this warranty, you will have
servicing dealer, make arrangements during your to provide DaimlerChrysler with details on why the
first contact with the Customer Assistance Center situation was an emergency and why dealer service
for getting reimbursed for emergency repairs was unavailable. Under this warranty, an emergency
(including labor and diagnosis). You will need to occurs if a part will not be available within 30 days or if
get and keep the replaced parts, as well as the a repair can't be completed within 30 days.
original invoice marked "paid".

32
 HOW TO GET WARRANTY SERVICE

C. How to Get More Information

If you want more information about getting service
under the California Emission Warranty, you can
contact one of the following:

DaimlerChrysler Motors Company LLC

Customer Assistance Center
(800) 992-1997

California Air Resources Board

9480 Telstar Avenue, Suite 4
El Monte, California 91731

33
 HOW TO DEAL WITH WARRANTY PROBLEMS

Step 1: Discuss your problem with the owner or

7. How to Deal with Warranty general manager of the dealership.
Problems
Step 2: If your dealership still can’t resolve the
problem, contact the DaimlerChrysler Customer
7.1 Steps to Take Assistance Center. You’ll find the address in section
7.2.
A. In General
Normally, warranty problems can be resolved by B. What DaimlerChrysler Will Do
your dealer’s sales or service departments. That’s Once you have followed the two steps described in
why you should always talk to your dealer’s 7.1(A), a DaimlerChrysler representative at
service manager or sales manager first. But if DaimlerChrysler headquarters will review your situa-
you’re not satisfied with your dealer’s response to tion. If it’s something that DaimlerChrysler can help
your problem, DaimlerChrysler Motors Company you with, DaimlerChrysler will provide your dealer with
LLC ("DaimlerChrysler") recommends that you do all the information and assistance necessary to resolve
the following: the problem. Even if DaimlerChrysler can’t help you,
DaimlerChrysler will acknowledge your contact and
explain DaimlerChrysler's position.

34
 HOW TO DEAL WITH WARRANTY PROBLEMS

C. If Your Problem Still Isn’t Resolved For National Center for Dispute Settlement
Customers Residing in Arkansas, Idaho, DaimlerChrysler Motors Company LLC
Kentucky and Minnesota ONLY: Customer Arbitration Process
(NOTE: This Process is not available for residents P.O. Box 560208
of other states.) Dallas, TX 75356-0208
If you can’t resolve your warranty problem after follow-
ing the two steps described in 7.1(A), and you live in The CAP reviews only truck disputes involving
Arkansas, Idaho, Kentucky or Minnesota ONLY, you DaimlerChrysler Motors Company LLC
can contact the DaimlerChrysler Motors Company LLC ("DaimlerChrysler") Limited Warranty or a
Customer Arbitration Process in your area. DaimlerChrysler / Mopar Part Limited Warranty.
You may obtain a brochure describing DaimlerChrysler The CAP does not review disputes involving the
Motors Company LLC's Customer Arbitration Process, sale of a new or used truck, personal injury/
including an application, by calling 1-800-992-1997. This property damage claims, disputes relating to design
service is strictly voluntary, and you may submit your of the truck or part, or disputes which are already
dispute directly to the Customer Arbitration Process the subject of litigation.
(CAP) at no cost. The CAP is administered by an The CAP will need the following information from
independent dispute settlement organization and may be you: 1) Legible copies of all documents and repair
contacted in writing at the following address: orders relevant to your case, 2) Truck identification

35
 HOW TO DEAL WITH WARRANTY PROBLEMS

number of your truck, 3) A brief description of your contains that settlement. Your case will then be
unresolved concern, 4) The identity of your servicing/ closed. There is no requirement for you to
selling dealer, 5) The date(s) of repair(s) and mileage participate in this settlement process.
at the time, 6) Current mileage, and 7) A description of • If you requested an oral hearing, a decision-
the action you expect to resolve your concern. maker will contact you to arrange a convenient time
and place for a hearing. Usually, this will be at a
Upon receipt of your request:
dealership near you.
• The National Center for Dispute Settlement (NCDS) • If you request a documents-only review, an
will acknowledge receipt of your request, by mail, NCDS panel will review and decide your case.
within ten (10) days, and advise you whether or not Neither you, the dealer nor DaimlerChrysler need
your dispute is within the jurisdiction of the Process. be present.
• When your request is within jurisdiction NCDS will • NCDS will send you a written Statement of
request DaimlerChrysler and the dealer to present Decision. This statement will include the decision,
their side of the dispute. You will receive copies of any action to be taken by the dealer or
their responses. DaimlerChrysler and the time by which the action
• While your dispute is pending NCDS or Daimler- must be taken. The decision will be binding on the
Chrysler may contact you to see if your case can be dealer and DaimlerChrysler but not on you unless
settled by agreement. If a settlement is offered to you, you accept the decision.
DaimlerChrysler will ask you to sign a form that
36
 HOW TO DEAL WITH WARRANTY PROBLEMS

• If any action is required on the part of the dealer or D. Notice Under State Lemon Laws
DaimlerChrysler you will be contacted within ten (10) Some states have laws allowing you to get a replace-
days after the date by which the dealer or ment truck or a refund of the truck’s purchase price
DaimlerChrysler must act to determine whether perfor- under certain circumstances. These laws vary from state
mance has been rendered. to state. If your state law allows, DaimlerChrysler
• The entire dispute settlement process will normally requires that you first notify us in writing of any
take no longer than 40 days. service difficulty that you may have experienced so that
• The CAP dispute settlement procedure does not take we can have a chance to make any needed repairs
the place of any state or Federal legal remedies avail- before you are eligible for remedies provided by these
able to you. Whether or not you decide to submit your laws.
dispute to the Process, you are free to pursue other In all other states, we ask that you give us
legal remedies. written notice of any service difficulty. Send your
written notice to the DaimlerChrysler Customer Assis-
tance Center at the address in section 7.2.

37
 HOW TO DEAL WITH WARRANTY PROBLEMS

• In Canada:
7.2 Helpful Addresses and Telephone DaimlerChrysler Canada, Inc.
Numbers Customer Service
Here are the addresses and telephone numbers of the Chrysler Centre
P.O. Box 1621
DaimlerChrysler Customer Assistance Center that can Windsor, Ontario N9A-4H6
help you wherever you happen to be. Contact the one Phone: (800) 465-2001
that covers your area:
• In Mexico, contact the Customer Relations
• In the United States:
Office for Chrysler, Jeep and Dodge truck at:
DaimlerChrysler 1240 Prolongacion Paseo de la Reforma Av.
Customer Assistance Center Santa Fe, C.P. 05109
P.O. Box 21-8004 Deleg. Cuajimalpa, Mexico
Auburn Hills, Michigan 48321-8004 Phone (in Mexico): (015) 5081-7568
Phone: (800) 992-1997 Phone (outside Mexico): (800) 505-1300
To contact DaimlerChrysler by email, • In Puerto Rico and U.S. Virgin Islands:
simply access the following website: Customer Service
www.dodge.com (click on the "Contact Us" button) Chrysler International Services, S.A.
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: (787) 782-5757
38 Fax: (787) 782-3345
 OPTIONAL SERVICE CONTRACT

8. Optional Service Contract

DaimlerChrysler Motor Company, LLC's or
DaimlerChrysler Service Contract Company, LLC's
optional service contracts offer valuable protection
against repair costs when these warranties don’t
apply. They complement but don’t replace the
warranty coverages outlined in this booklet. Several
plans are available, covering various time-and-mileage
periods and various sets of components. (Service
contracts aren’t available if you live in a U.S. posses-
sion or territory.) Ask your dealer for details.

39
 MAINTENANCE

nance Log, or by keeping receipts or other documenta-

9. Maintenance tion of work you’ve had done on your truck in your
Maintenance Log.
9.2 Where to Go For Maintenance
9.1 General Information DaimlerChrysler recommends that you return to the
It’s your responsibility to properly maintain and dealer from whom you bought your truck for all mainte-
operate your new truck. Follow the instructions con- nance service both during and after the warranty
tained in the General and Scheduled Maintenance periods. Although you can get warranty service from
Service guidelines in your Owner’s Manual. Regular, any dealer who sells your particular make, returning to
scheduled maintenance is essential to trouble-free your selling dealer will help ensure that all your service
operation. If there is a dispute between you and needs are met and that you're completely satisfied. The
DaimlerChrysler Motors Company LLC dealership technicians are specifically trained to
("DaimlerChrysler") concerning your maintenance of proficiently perform maintenance and repair procedures
your truck, DaimlerChrysler will require you to provide on your DaimlerChrysler Corporation truck.
proof that your vehicle was properly maintained. Authorized Chrysler, Jeep or Dodge dealers will help
For your convenience, DaimlerChrysler has pre- ensure that all your service needs are met and that
pared a Maintenance Log which is included in you’re completely satisfied.
this book. You should use this Maintenance Log to DaimlerChrysler strongly recommends you use
keep track of scheduled maintenance, either by genuine DaimlerChrysler / MOPAR parts to maintain
routinely having the repairs entered in your Mainte- your truck.
40