Employee Satisfaction
Employee Satisfaction
Employee Satisfaction
“A STUDY ON EMPLOYEE
SATISFACITION”
Submitted to
DEPARTMENT OF MANAGEMENT
SHYNA GROVER
SOFTWIZZ TECHNOLOGIES PVT.LTD
i
DECLARATION
I, MANNY KUMAR, hereby declare that the report of the project entitled “A STUDY
ON EMPLOYEE SATISFACTION AT SOFTWIZZ TECHNOLOGIES PVT. LTD
(BATHINDA)” has not presented as a part of any other academic work to get my degree
or certificate except MALOUT INSTITUTE OF MANAGEMENT AND
INFORMATION TECHNOLOGY, MALOUT, for the fulfillment of the requirements
of the degree of MASTERS IN BUSINESS ADMINISTRATION .
MANNY KUMAR
ii
ACKNOWLEDGEMENT
It is proud of my privilege & pleasure to express my deep sense of gratitude to my
training guide MS SHYANA GROVER, BATHINDA for her help, valuable guidance &
constant encouragement to complete the study “A STUDY ON EMPLOYEE
SATISFACTION AT SOFTWIZZ BATHINDA”.
I also want to thank all the staff & employees of our organization because without
the help & support of them, I can’t be able to complete my training report.
In the present world of competition, there is a race of existing in which those who are
having willed to come forward succeed. Project is like a bridge between theoretical and
practical working. With willing I join this particular project.
To design and compare a project report is very laborious work, which no student
complete without taking any help from any professional.
First of all, I would like to thank the supreme power of almighty God who is obviously
the one who has always guided us to work on right path of our life.
I express my deep gratitude to my guide for her invaluable guidance during the project.
Her unlimited guidance, innovative ideas and tireless efforts helped along the way in
completing the project. I am also thankful to the staff members for their encouragement
and cooperation in this successful completion of my project.
In the end I would like to thank my parents whom greatly indebted for having me brought
me love and encouragement of this stage
MANNY KUMAR
iii
TABLE OF CONTENTS
CHAPTER NO. PARTICULARS PAGE NO.
1. CERTIFICATE I.
2. DECLARATION II.
3. ACKNOWLEDGEMENT III.
4. Company profile and Introduction to the Topic 6-20
7. Scope of study 24
12. Conclusion 42
14. Bibliography 44
iv
CHAPTER – 1
INTRODUCTION OF THE COMPANY
1.1 INTRODUCTION TO THE ORGANIZATION SOFWTIZZ
SOFTWIZZ is a nationally recognized IT company which is committed to provide highly
customized integrated IT solution to clients and also renowned for superior training
programs delivered by an enviable team of qualified experts and highly experienced
trainers.
SOFTWIZZ Pvt ltd is a leading software development and training group in various
domans across the industry like CSE, IT, ECE, MECHANICAL, CIVIL and EE, BBA &
MBA.
Our skilled team of professionals make sure that the product is developed as per the
customer’s needs and keeping the customer informed about the development of their
project from time to time . In SOFTWIZZ our Research & Development arm offers SEO
tools for SEM professionals.
SOFTWIZZ also provides Technical Support & Consultancy to Software Companies like
JIA Group,Bhatinda; New Zealand, Sagitech solutions Panchkula, Jarc Mohali, Infonet
Solution, Delhi etc.
Company Strategy
Our Mission
To grow through creativity invention and innovation and to build long term relationships
with our clients and provide exceptional customer services by pursuing business through
innovation and advances technology.
OUR VISSION
Our vision is to be recognized as a leading provider of quality services that exceed the
expectations of our esteemed clients.
OUR VALUES
Liddle TV www.filmon.com UK
Printcost www.popgraphics.net UK
PSTDO Bootstrap www.bootstrap.achieversperfect.com USA
Dealpartners(WordPress) www.dealpartners.co.uk.gridhosted.co.uk UK
Gpakoffshore www.gpakoffshore.com UK
OUR TEAM:-
Real Generosity toward the future consists in giving all to what is present.
SOFTWIZZ’s consultative approach can transform your challenge into dynamic business
positives.
1) Mr. Kamaljot Kansal
(C.E.O)
He is the backbone of SOFTWIZZ and a man with more than 11 year rich practical
experience; who believes the Idea that “if you don’t design your own life plan chances
are you will fall into someone else plan”.
2) Dr. Seema Kansal
(Managing Director)
A woman believes that "the harder you work the luckiest you become." She has more
than 8 years experience in Business Field .
3) Mr. Rajeev Nayyar
(General Manager)
A man who strongly feel that " opportunities Don't happen, you create them ". A
very committed team leader who has been professionally attached with Multinational
companies for more than 18 years and has lead the marketing teams in all states of North
India.
4) Mr. Surneel Goyal
(Branch Manager)
A man who believes that "Things work out best for those who make the best of how
things work out." He has more than 4 years solid industrial experience in a software
companies & is very dashing and innovative in His technical approach.
5) Ms. Urvashi
(Dean Academics)
A woman who posses element of talent which is the most crucial ingredient of recipe
of success. She has more than 3 years experience in business development.
6) Er. Vishal Goyal
(Head & Technical Advisor at US Branch)
He has more than 10 years industrial experience in US and smooth handling of the
entire US business.
COURSES Offered :
For CSE/IT/MCA Professionals:-
1) Web Development in PHP with LIVE Projects
2) Web Development in .NET with LIVE Projects
3) JAVA (Core as well as Advance ) with LIVE Projects
4) Android Applications with LIVE Projects
5) Web Designing (Photoshop, Coral Draw)
6) C#, Console Applications, VB.NET, ASP.NET
7) MySQL, SQL, ORACLE
8) Networking (MCSE, CCNA, RHSE)
9) SEO (Search Engine Optimization)
Our core strength is our timely, technically and cost effective project delivery. We also
provide customers with designs as per their demands. SOFTWIZZ also provide Industrial
Training of 6 Months & 6 Weeks to B.Tech & MCA students. We help students in
building their career
SERVICES OF SOFTWIZZ
1. SOFTWIZZ
Technology today is so dynamic that keeping pace with it is not possible for internet
businesses without professional help. SOFTWIZZ helps bridge that gap, efficiently and
effectively. Our solutions are aimed at maximizing desired outcomes and positioning
businesses at the apex of competition. Innovative in approach and thorough in execution,
our results are simply matchless
• Website development
• Software development
• Digital Marketing
• SEO
Website development
Developing a Website involves a lot of activities before launching it to World Wide Web.
While developing a website we have to also keep all the Web development tools and
platforms in mind in order to deliver the Best website to each of our customer. We have
always heard about the next generation Web development tools and technology that
strongly reflects the future of this industry. We consider everything that is required in
developing a user-friendly and SEO friendly website. We at SOFTWIZZ lead all our
competitors and offers wide range of Customized website development solutions.
Digital Marketing
If you have been looking for a professional and experienced Digital marketing Agency,
consider SOFTWIZZ . We have services that are focused on marketing solutions which
aim towards various digital formats popularly used by people to access information and
news. We can combine traditional marketing processes with modern technology that
enables businesses to engage and influence target audience and draw attention. We create
an End-to-End Digital Strategy for Your Brand: We Create category leading digital
presence with Ideas conceptualized, crafted and executed online strategy that covers all
digital media services.
SOFTWIZZ is one of the top web hosting and domain registration company in North
India. We are one of the best, reliable & affordable hosting companies operated in India
using cutting edge technology available. There are number of choices available for
Domain Registration and Hosting Services. This should be backed up by amazing value
added services which includes excellent customer support. SOFTWIZZ Web Hosting
Company in India provides you all this and much more. We even help you set up your
emails. We have become one of the best companies in the hosting industry by providing
support and reliable services that have been well appreciated by our customers. We also
has a strict policy of NO Hidden Charges, NO Extra Fee and NO set up charges.
SMS/Email Marketing
SOFTWIZZ would like to introduce you our bulk SMS/Email service that helps you to
expand your business's ability across India. SMS/Email Marketing Service helps you to
inform news, promotions, or activities, from your business direct to the right target of
your customers. With BULK SMS/Email Marketing service, you can save costs from the
advertising program, and improve your Marketing plan through this efficient system.
SMS/Email Marketing service is the best choice for you to enhance your business's plan,
and increase more opportunities and channels for your business to reach the goal
3. SOFTWIZZ Educational Services
Our experience has enabled us to provide productive & effective skills according to latest
trend for Student’s Career in various sectors. We also provide certified courses in
different Fields. Here, Students enter as a novice and Leave as experts.
• Certified Course in Human Resource Management
The certificate program is the right course for aspirants who would like to become retail
professionals at supervisory levels and those who own or manage a retail business. The
one year program will introduce participants to various aspects of professional retailing.
The curriculum has been designed by professionals and includes sessions in theory and
practical applications in a balanced measure.
Every industry & organization requires a web presence these days, which has created a
huge demand for qualified & skilled web developers. It is a career program designed to
equip you with the professional skills required to secure successful jobs or freelancing
opportunities in the growing web development industry. This program trains you in best
industry practices for developing dynamic websites, database design & programming.
Web development can involve development of a single web page or complex online
shopping websites, company websites and numerous other types of websites. As a web
developer you will develop & design websites and ensure their proper functioning
through programming languages.
The course is a practical guide to use digital marketing to effectively reach out to your
internet audience while building your brand and generating sales. The course structure is
an integrated module covering all the aspects and concerns of the modern Digital
Marketing industry.
Business today is dynamic, with a steadily increasing pace of change. Timely and
actionable information is the best way to combat the elements. Every organization needs
three types of resources e.g. financial resources, human resources and technological
resources. No organization can achieve success without its employee. Success and failure
of business somehow depends on its employees they have.
Happy workers are productive workers. Until and unless a worker is satisfied, he cannot
give be productive. Employee satisfaction is important for its humanitarian value and for
its financial benefit (due to its effect on employee behavior.)
Increasing job satisfaction is important for its humanitarian value and for its financial
benefit (due to its effect on employee behavior.) As early as 1918, Edward Thorndike
explored the relationship between work and satisfaction in the Journal of Applied
Psychology.
Research has included measures of job satisfaction in all our employee surveys. Clear
patterns have emerged.
For the purpose of our work, we follow Porter & Lawler and define job satisfaction as
people’s affective (emotional) response to their current job conditions. We also carefully
distinguish job satisfaction from its consequences. Desire to stay with an organization is
not a symptom to job satisfaction; it is a consequence pf job satisfaction. As an
independent factor, desire to stay is also affected by other factors such as employees’ job
security, expectations about their future success in the organization, etc.
SOURCES OF CONFUSION:
I surveyed 50 samples largely white collar, employees at Infowiz Company from all
levels of employees. 20% were managers/supervisors; 80% worked full-time; average
age was 33; they were all male employees.
Bellow the table shows that job satisfaction is influenced by opportunities one get in his
work place, stress level, leadership of his organization, work environment, reward and
awards, and the authority he gets.
OPPORTUNITY:
Employees are more satisfied when they have challenging opportunities at work. This
includes chances to participate in interesting projects, jobs with a satisfying degree of
challenge and opportunities for increased responsibility. Important: this is not simply
“Promotional Opportunity”. As organizations have become flatter, promotions can be
rare. People have found challenge through projects, team leadership, special assignments
as well as promotions.
ACTIONS:
It may be possible to create job titles that demonstrate increasing levels of expertise
which are not limited by availability of positions. They simply demonstrate achievement.
STRESS:
When negative stress is continuously high, job satisfaction is low. Jobs are more stressful
if they are interfere with employees’ personal lives or are a continuing source of worry or
concern.
ACTIONS:
Promote a balance of work and personal lives. Make sure that senior managers
model this behavior.
Distribute work evenly (fairly) within work-teams.
Review work procedures to remove unnecessary “Red-Tape” or bureaucracy.
Manage the number of interruptions employees have to endure while trying to
do their jobs.
Some organizations utilize exercise or “Fun” breaks at work.
LEADERSHIP:
Employees are more satisfied when their managers are good leaders. This includes
motivating employees to do a good job, striving for excellence or just taking action.
Actions:
Make sure your managers as well trained. Leadership combines attitudes and
behavior. It can be learned.
People respond to managers that they can trust and who inspire them to achieve
meaningful goals.
WORK STANDARDS:
Employees are more satisfied when their entire workgroup takes pride in the quality of its
work.
Actions:
Encourage communication between employees and customers. Quality gains
importance when employees see its impact on customers.
Develop meaningful measures of quality. Celebrate achievement in quality.
FAIR REWARDS:
Employees are more satisfied when they feel they are rewarded fairly for the work they
do. Consider employee responsibilities, the effort they have put forth, the work they have
done well and the demands of their job.
Actions:
Make sure rewards are for genuine contribution to the organization.
Be consistent in your reward policies.
If your wages are competitive, make sure employees know this.
Rewards can include a variety of benefits and perks other than money.
ADEQUATE AUTHORITY:
Employees are more satisfied when they have a adequate freedom and authority to do
their jobs.
Actions:
Let employees make decisions.
Allow employees to have input on decisions that will affect them.
Establish work goals but let employees determine how they will achieve those
goals. Latter reviews may identify innovative “Best Practices’.
Literature survey
Analysis
Conclusion
1. Literature survey:
In order to know the actual concept of Employee Satisfaction, factors that give
satisfaction, an extensive literature survey need to be done. Various sources for
information would be journals, books, articles and internet.
2. Analysis:
Analyzing the facts that employee responses through questionnaire. Questionnaire
could be developed on various parameters. Then gathered data will be processed
through statistical techniques.
3. Conclusion:
After doing analysis of the responses of the employees, conclusion would be given on
the basis of gathered information.
1. Primary data
2. Secondary data
1) PRIMARY DATA:
b.) Personal interview: Essentially informal ones that could be very effective as well as
interesting.
2) SECONDARY DATA:
Secondary data will consist of different literatures like books which are published,
articles, internet, magazines and websites of various companies.
CHAPTER 5- DATA ANALYSIS AND INTERPRETATION
The title of my project was “Employees Satisfaction”. The survey covered 50 employees
at company. The survey was conducted through a survey questionnaire. There were 15
grand questions in the questionnaire, but there were also few sub questions in my
questionnaire. Different age groups of employees have been covered under survey.
Q1: - 1How much satisfied are you with this company as your employer?
Very Dissatisfied 2
Dissatisfied 3
Neutral 10
Satisfied 17
Very Satisfied 18
Overall Satisfaction
40.00% 33%
36%
30.00% Series1
20%
20.00%
10.00% 7%
4%
0.00%
INTERPRETATION-
This question was asked to check whether they are happy to work under their respective
employer or not. Most of the SOFTWIZZ Company employees are very satisfied. There
are very negligible numbers of employees are not satisfied with their employer. By taking
data all together it shows almost equal numbers of employees are satisfied and somewhat
dissatisfied.
Disagree strongly 2
Disagree somewhat 1
Neutral 8
Agree somewhat 3
Agree strongly 36
Confidence in Leadership
80% 72%
70%
60%
50%
40%
30% Series1
20% 16%
10% 4% 2% 6%
0%
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Disagree strongly 8
Disagree somewhat 2
Neutral 1
Agree somewhat 18
Agree strongly 21
Adequate Planning
50% 42%
40% 36%
30% Series1
20% 16%
10% 4% 2%
0%
CORPORATE CULTURE
Disagree strongly 1
Disagree somewhat 4
Neutral 2
Agree somewhat 1
Agree strongly 42
Quality as Top Priority
90% 84%
80%
70%
60% Series1
50%
40%
30%
20%
8%
10% 2% 4% 2%
0%
Disagree strongly 3
Disagree somewhat 8
Neutral 11
Agree somewhat 14
Agree strongly 14
Individual Initiative
28%28%
30% 22%
20% 16%
10% 6% Series1
0%
COMMUNICATION
Q6: - Do you think that you can trust what the management tells you to do?
30 24
No.of Employees
20
11
7 No. of Employees
10 5
3
0
Disagre...
Disagr...
Neutral
Agree...
Agree S...
Disagree strongly 2
Disagree somewhat 3.5
Neutral 1.5
Agree somewhat 8
Agree strongly 10
Communication among Sections
No.of Employees
25
20
20 16
15
10 7
5 4 3
Series1
0
Disagree S...
Disagree ...
Neutral
Agree So...
Agree Stro...
CAREER DEVELOPMENT
Career Path
...
...
..
ra
r..
e.
So
ro
St
m
eu
St
So
ee
ee
ee
r
r
ee
ag
ag
gr
gr
is
is
A
D
A
D
Disagree strongly 3
Disagree somewhat 4
Neutral 8
Agree somewhat 14
Agree strongly 21
Opportunities to Learn and Grow
50%
42%
40%
30% 28%
Series1
20% 16%
10% 6% 8%
0%
YOU’RE ROLE
Disagree strongly 3
Disagree somewhat 1
Neutral 18
Agree somewhat 22
Agree strongly 6
Authority to make Decisions
50% 44%
40% 36%
30%
Series1
20%
12%
10% 6%
2%
0%
Q11: - Do you feel that you are contributing to this organization’s mission?
Disagree strongly 2
Disagree somewhat 9
Neutral 2
Agree somewhat 11
Agree strongly 26
Contribution to Mission
60% 52%
50%
40%
30% 22%
20%
18% Series1
10% 4% 4%
0%
Disagree strongly 2
Disagree somewhat 14
Neutral 2
Agree somewhat 14
Agree strongly 18
Adequate Material and Equipment
40% 36%
30% 28% 28%
20% Series1
10% 4% 4%
0%
GRIEVANCE HANDLING
Q13: - Are you satisfied with the grievance handling procedures in the
organization?
30
24
No. of Employees
25
20
15 11
10 8
4 Series1
5 3
0
Neutral
Disagree S...
Disagree...
Agree So...
Agree Str...
Disagree ...
Neutral
Agree So...
Agree stro...
Q15: - Do you get promotions on doing a good work?
Promotion
No.of Employees
25 21
20 16
15
10 8
5 3 2 Series1
0
Disagree S...
Agree Stro...
Disagree ...
Neutral
Agree So...
CONCLUSION
The samples of this survey were the employees of SOFTWIZZ The survey was
conducted to determine satisfaction level of the employees on various parameters.
There were many questions asked to check whether they are happy to work under
respective employer or not. Most of the Company `s employees are very satisfied. But
few Company’s employees were not happy.
There are very negligible numbers of employees who are not satisfied with their
employer. By taking all together it shows almost equal numbers of employees are very
satisfied and somewhat dissatisfied.
.
More than 50 percent samples are very much concerned that they contribute to their
organization’s mission. They also showed their concern for Appreciation System. They
want some sort of recognition for good performance. In spite of the following they want a
regular and structured system of feedback.
..Almost everybody wants to continue his services and almost everybody were interested
to recommend their relatives or their friends about their company. Unsatisfactory things
were, management and worker cooperation and initial initiative was not encouraged.
One thing that makes human unique is ability to focus energy. Whether to heat a home or
to cut steel with a laser, focusing energy where it’s needed produces significant results.
As a manager, one need to know what is important and where is the problem. Focusing
time and resources on a specific problem is more likely to produce measurable benefits
for the organization.
Limitations of the project
While undertaking my final project and making this project I was confronted with the
following limitations:
It was not possible to go to each and every employee to get the questionnaire
filled due to large population size.
Bibliography
AllanC.Timo N.2000, “Globalization and Organization of the work,” University
of Wollongong Press.
Armstrong. M. (1999),A handbook of human resource management practices,
Kong page, UK.
Butkus,R.T.&Green,T.B.1999,Motivation,Beliefs and organizational
Transformation Organization Quorum Books.
www.softwizz.co.in
1. How much satisfied are you with this organization as your employer? (Please
circle one number)
Very Very
Dissatisfied Satisfied
1 2 3 4 5
2. Leadership and Planning. (Please circle one number for each statement)
I have confidence in the leadership of my organization….1….2….3….4….5
There is adequate planning of corporate objectives……...1….2….3….4….5
8. Recognition and Rewards. (Please circle one number for each statement)
If I do good work I can count on getting recognition…1….2….3….4….5
I feel my skills and knowledge are valued……………1….2….3….4….5
My salary is matching to my responsibilities………....1….2….3….4….5
9. Teamwork and Cooperation. (Please circle one number for each statement)
I feel part of a team working towards a shared goal…..1….2….3….4….5
“Politics” is strange for us at work place……………...1….2….3….4….5
I get full cooperation from my fellow employees……..1….2….3….4….5
10. Working Conditions. (Please circle one number for each statement)
I believe my job is secure……………………………..1….2….3….4….5
Environment balanced with health &safety factors…...1….2….3….4….5
Deadlines are realistic…………………………………1….2….3….4….5
My workload is reasonable……………………………1….2….3….4….5
11. Your Immediate Supervisor. (Please circle one number for each statement)
My supervisor treats me with respect…………………1….2….3….4….5
My supervisor handles my work related issues……….1….2….3….4….5
12. Training and Development Program. (Please circle one number for each
statement)
This org. provides as much initial training as needed...1….2….3….4….5
This org. provides ongoing training as needed……….1….2….3….4….5
Adequate development facilities are available………..1….2….3….4….5
14. Would you recommend employment at this org. to a friend or any relative?
Definitely not……. Probably not……. May Be…….
Probably would……. Definitely Not