455pm - 5.EPRA JOURNALS 12530
455pm - 5.EPRA JOURNALS 12530
455pm - 5.EPRA JOURNALS 12530
SJIF Impact Factor: 8.302 || ISI Value: 1.433 || Journal DOI URL: https://doi.org/10.36713/epra2012
Mobile payments are becoming increasingly popular as consumers become accustomed to the technology and merchants
offer contactless transactions. Indian mobile payments are expected to grow five times by 2025. Digital payments have a
major impact on the Indian economy. Government efforts to make India cashless are going well, but it will take time to
become completely cashless due to other challenges. This study examines the impact of smart phones in mobile payments,
their acceptability, and the impact of age in online payment methods.This research is based on Descriptive Research and
uses Survey and Questionnaire methods for data collection. Statistical tools used include Chi-Square test, case
processing, and data analysis.
KEYWORDS: Mobile payment, Payment behaviour, Digital payment, UPI.
2023 EPRA JEBR | EPRA International Journal of Economic and Business Review | https://eprajournals.com/ 32
SJIF Impact Factor: 8.302 || DOI: 10.36713/epra2012 | Volume–11 | Issue-2 | February 2023 | e- ISSN: 2347-9671 | p- ISSN: 2349-0187
which have an increasing number of users globally, Prof. Hariom Tyagi and Dr. Abhishek Shukla
and online payment platforms like PayPal, Stripe, or (2016) conducted research on research on electronic
Skrill are additional common alternatives to payment system. This study focuses to identify the
traditional online payment methods. problems and challenges of the electronic payment
system and propose solutions to improve its quality.
Indian mobile payments to grow five times by 2025 Successful implementation depends on how security
Currently valued at INR 25,000,000, mobile and privacy aspects are managed to improve
payments are anticipated to increase at a CAGR of customer satisfaction.
58% to reach INR 245,000 in finance 25 years from
now. High levels of consumer satisfaction with Dr Hem Shweta Rathore (2016) conducted research
mobile payments compared to other methods will on consumers Accepting Digital Wallets. This study
fuel this development. focused on the factors that influence a customer's
decision to use a digital payment method. The
Government initiatives like the elimination of MDR, researcher made recommendations to educate
the requirement of QR UPI for companies with consumers about the benefits of using digital wallets,
revenues of 50 crore INR or more, Video KYC, and and concluded that digital wallets will quickly
others encourage businesses to use their services become a popular payment method due to their
more frequently. convenience and acceptance.
Digital Payments and Their Impact on the Indian N Ramya D Sivasakthi and Dr. M Nandhini
Economy (2017) conducted research on Cashless Transactions:
India has huge potential for digital payments. In Methods, Advantages and Disadvantages. This study
1996, ICICI introduced online banking services, and focuses on the efforts of RBI and Government of
in 1999, banks such as HDFC, IndusInd and Citi India to promote digital payment methods and
launched online banking services. In 2008, NPCI was achieve a "less liquid society". It studied different
established to create a robust settlement and payment cashless transaction methods such mobile wallets,
infrastructure. UPI apps, debit/credit cards.
2023 EPRA JEBR | EPRA International Journal of Economic and Business Review | https://eprajournals.com/ 33
SJIF Impact Factor: 8.302 || DOI: 10.36713/epra2012 | Volume–11 | Issue-2 | February 2023 | e- ISSN: 2347-9671 | p- ISSN: 2349-0187
Cases
Valid Missing Total
N Percent N Percent N Percent
gender * Which of these 84 100.0% 0 0.0% 84 100.0%
Mobile payment gateways
are you prefer using the
most
Gender * Which of these Mobile payment gateways are you prefer using the most Crosstabulation
Which of these Mobile payment gateways are you Total
prefer using the most
Goole Phone pe Paytm Any
Pay other
Gender Male Count 21 11 11 1 44
Expected Count 24.6 10.5 7.3 1.6 44.0
Female Count 26 9 3 2 40
Expected Count 22.4 9.5 6.7 1.4 40.0
Total Count 47 20 14 3 84
Expected Count 47.0 20.0 14.0 3.0 84.0
2023 EPRA JEBR | EPRA International Journal of Economic and Business Review | https://eprajournals.com/ 34
SJIF Impact Factor: 8.302 || DOI: 10.36713/epra2012 | Volume–11 | Issue-2 | February 2023 | e- ISSN: 2347-9671 | p- ISSN: 2349-0187
Chi-Square Tests
Value Df Asymp. Sig.
(2-sided)
Pearson Chi-Square 5.459a 3 .141
Likelihood Ratio 5.742 3 .125
N of Valid Cases 84
Chi-Square Tests
Value Df Asymp. Sig.
(2-sided)
Pearson Chi-Square 9.901a 3 .019
Likelihood Ratio 5.700 3 .127
N of Valid Cases 84
Interpretation
Alternative hypothesis is accepted Since p value is 8- REFERENCES
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2023 EPRA JEBR | EPRA International Journal of Economic and Business Review | https://eprajournals.com/ 35