DHL EXPRESS

SERVICE & RATE

GUIDE 2024
MALAYSIA

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Connecting Your World

Dear Customer

Sustainability

Service Offering

How to Ship with DHL Express

Digitalization

Zones and Rates

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Get a quote from MyDHL+
CONNECTING YOUR WORLD

500+
airports served

220
countries and
worldwide

territories served

300+
aircraft

2,400+
flights per day

3,500
facilities

34,500 vehicles

148,000 Service Points

296
million
Time Definite shipments
By the year 2050, DHL per year
Group aims to achieve
net zero emissions
logistics
120,000
employees

415
TAPA* certifications

Figures are global and are approximate as of the end of 2022

*TAPA = Transported Asset Protection Association
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide for 2024. If you are reading this, it means you have a personal or business need to
move something, from somewhere, to somewhere and you want it done quickly, securely and reliably. We are here to help you!

As the global market leader in Time Definite International (TDI) Sustainability continues to grow in focus in all logistics
shipping and courier delivery, and the most international conversations and I invite you to learn how our GoGreen Plus
company in the world, this is what we do! We move over 1 million service, introduced in 2023, and our leveraging of Sustainable
shipments every working day, from point A to point B in 220 Aviation Fuel (SAF) can directly help make your products more
countries and territories, as quickly, securely and reliably as environmentally friendly – a growing criterion in the purchase
possible and with as much transparency as possible. Over decision process of both individual consumers and businesses.
2.5 million customers around the world put their trust in us, and
our team of 120,000+ Certified International Specialists strive to Digitalization retains its laser focus at DHL and we have brought
exceed their expectations on every single shipment. to market a slew of tools to support our customers, in particular
small businesses. For example, the new My Global Trade Services
Global logistics appears to be finally seeing the end of COVID- tool aims to reduce customs complexity and improve getting
driven disruptions but yet is not completely back to the ‘normal’ of clearance ‘first time right!’. The DHL Express Commerce tool can
the previous time period. Overall, the global macroeconomic help small businesses fast-forward taking their online sales
situation has started to stabilize although uncertainty remains. channels international. Small business owners, let us help support
Aviation networks remain volatile in many parts of the world and your growth by enabling you to Save More as you Ship More! You
the crisis in Europe continues to add complexity to global could benefit from our Dynamic Discounting commercial options.
logistics. In the face of these and other challenges, we have Interested? Let’s connect!
continued to invest in safeguarding the resilience of our global
network, which enables us to provide secure and reliable supply In conclusion, please use this guide to learn how DHL Express
chain solutions to support our customers. As an example, in products, services and tools can meet your logistics needs. Thank
Malaysia, shipment visibility and security remain a top priority: we you for trusting us to be your Logistics Partner of Choice. Tell us
have made upgrades of MYR 6.6 million to our technologies and how we can support your growth: reach out to us on MyDHL+ or
equipment. Our workplaces also received a MYR 12.1 million by calling Customer Service on 1800 88 8388.
boost to expand operations and improve productivity.
Sincerely,
Our vehicles are key to our best-in-class transit time and wide
connectivity, which have been enhanced with an outlay of MYR
24.4 million in re-fleeting activities. A sizeable portion of this
spend went towards driving our decarbonization journey as we Julian Neo
increased our share of electric vehicles and deployment of Country Manager
charging infrastructure. DHL Express Malaysia

All these strengthen our service quality and capacity to meet the
growing and diverse demands of the communities we serve.
4 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
u Sustainability

SUSTAINABILITY Service Offering

How to Ship with DHL Express
Digitalization
Zones and Rates

Everything we do is to serve
OUR TARGETS FOR 2030
one purpose: Connecting
people, improving lives.
To fulfill this purpose, we need <29 million €7 billion SBTi 30%
to make every dimension of Reduction in our Investment of Commitment to SBTi SAF blending of 30%
our business sustainable. Our greenhouse gas €7 billion in green (Science-Based for all air transport
Sustainability Roadmap sets emissions to under technologies Targets initiatives)
out our ambitions in three 29 million tonnes
focus areas: Environment,
Social and Governance (ESG).
Find case studies and more
details here.

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SUSTAINABILITY
Leader in sustainable aviation COMMITMENTS
Our GoGreen Plus service allows you to

s
embrace green logistics by insetting, or

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reducing, the CO2 within your own supply chain. We Hi g h
ly t r u s t e d

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that is not only good for the environment, it can benefit you by helping you to c t in ou
com gh
report your CO2 emissions. Here is how to get on board: munities throu

n With the GoGreen Plus basic contract, 30% CO2 reduction (insetting) is
applied to all your express shipments via air. GREAT COMPANY TO
n In MyDHL+, you can opt for GoGreen Plus and choose which shipments to WORK FOR ALL
invest in with SAF.
n Attract and retain the best talent
n Alternatively, choose a customized offer for even more CO2 reduction.
n Strong ‘Safety First’ culture
Our GoGreen Plus service is made possible following DHL’s landmark n Diverse and inclusive workplace
collaborations with bp and Neste to supply DHL Express with SAF, which is
expected to save some two million tons of carbon dioxide emissions over the
aviation fuel cycle. HIGHLY TRUSTED
COMPANY
 reen last-mile and line-haul
G
Electrify 60% of last-mile delivery vehicles and increase share of n C
 ompliance as an integral part of daily
sustainable fuels in line haul to more than 30% by 2030. business
n E
 ffective governance set-up across our
 arbon neutral buildings
C organization
Design 100% of all new buildings to be carbon neutral. n L
 ike-minded and compliant suppliers and
partners

 reen product portfolio

G
Our GoGreen Plus service allows customers shipping TDI to inset their
CO2 air emissions by up to 100%.

Through collaboration, we can make our supply chains more sustainable.

Read more about the Era of Sustainable Logistics.
5 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

SERVICE OFFERING u Service Offering

How to Ship with DHL Express
Digitalization
Zones and Rates

Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 3,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, Africa, Asia and the
We deliver reliably and quickly to more global destinations Americas. DHL Express 9:00 features a money-back guarantee*
across a single integrated network than any other express and is suitable for pieces up to 30kg and shipments up to 300kg.
delivery company.

DHL Express 12:00

With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
70kg and shipments up to 300kg.

Our international services at a glance

DHL Express 9:00

DHL Express Worldwide DHL Express 12:00
(10:30 to the USA)

Delivery by the end of Delivery before 12 noon Delivery before 9:00

Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day

Money-back guarantee No Yes* Yes*

Countries and territories covered More than 220 80 29

Delivery attempts 2 2 2

Maximum piece weight (not on pallet) 70kg 70kg 30kg

Maximum pieces per shipment – 10 10

Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm

Maximum pallet weight 1,000kg Pallets not accepted Pallets not accepted

Maximum shipment weight 3,000kg 300kg 300kg

Maximum pallet dimensions (L x W x H) 300 x 200 x 160cm Pallets not accepted Pallets not accepted

*Additional terms and conditions apply – see mydhl.express.dhl for details.

**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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How to Ship with DHL Express
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Zones and Rates

Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

IMPORT SERVICES
With the DHL Express Worldwide Import product, you can import
shipments from over 220 countries and territories in the world. This is
more than any other express delivery company can offer. What’s more,
customers in, say, the USA can order an import from China not just to the
USA, but to any other destinations as well – we call this a Third Country
shipment.

There is no need for local brokers or forwarders to get involved in any part
of the process. You are in full control, and able to manage all aspects of
your imports in a very simple way.

If you need a faster delivery, our DHL Express 12:00 and DHL Express 9:00
services are available for import as well. You can order an import from
another country, to be delivered to your country or any other destination,
by using our dedicated electronic shipping solution for imports. You will
have one account number, one invoice in a single currency and a fixed price
that means you know exactly what you will pay.

DOMESTIC SERVICES
If you want to ship documents or goods within your own country, we can
offer our Time Definite Domestic products with delivery time guarantees of
12:00 or the end of the next possible business day.
7 DHL Express Service & Rate Guide 2024: Malaysia
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How to Ship with DHL Express
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Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

GLOBAL TRADE AND YOU

A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

Trade growth New poles Shift in mix of

expanding across a emerging: world products traded by
broader range of trade center of advanced vs.
countries gravity moving emerging
south economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE

Discover and grow International e-commerce Fast, flexible and easy
Visit dhl.com/discover to learn more We help our customers go global with Consumers expect everything
about how DHL helps e-commerce ease and speed to maximize the ‘on demand’ – anytime, anywhere.
companies ranging from start-ups to enormous potential of international DHL shipping options give customers a
large enterprises, advising them on how e-commerce. DHL supports our distinct competitive edge: over 90% of
to grow internationally. Our e-commerce customers’ international growth with: online consumers look at the available
focussed country guides, white papers n Global reach delivery options before going to the
such as ‘The UItimate B2B E-Commerce n Express delivery options checkout, and their decision is influenced
Guide’, customer and trend research and by delivery speed, flexibility and ease.
n Flexible delivery options for receivers
market intelligence tools can enable you (see ‘On Demand Delivery’)
to better understand your customers and
n Duty billing options and customs
their shipping requirements to take the
expertise
next step in your e-commerce journey.
n Consultative advice for our customers
on how to increase sales and grow
cross-border
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Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

OPTIONAL SERVICES View charges

DHL Express offers a wide range of optional services – importer through the entire shipping process from the pickup at
from non‑standard deliveries and billing options to climate origin till delivery at destination. The service is Door-to-Door
neutral shipping. and thus equal to IMP with all its available shipping options.
Import duty and tax is collected as per DTU standard process
GoGreen Plus whilst the transport service is pre-paid usually via Credit Card.
When selected, DHL will reduce (inset) CO2 emissions from air
transport through the purchase of Sustainable Aviation Fuel Shipment Insurance
(SAF). SAF can reduce lifecycle carbon emissions by up to 80% We recommend this comprehensive protection for your valuable
compared to traditional jet fuel. GoGreen Plus – Carbon Reduced or personal shipments, giving you peace of mind in the unlikely
service, supports Scope 3 emission reductions in alignment with event of physical damage or loss. The service is subject to
the Science Based Target initiative. The process is audited specific limitations and exclusions as described in our Terms and
annually by SGS (Société Générale de Surveillance) to ensure Conditions.
compliance with regulations and standards. Alternative
reduction levels and CO2 emission reports are available on Extended Liability
contractual basis only. If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend coverage
Dedicated Pickup and compensation beyond the DHL standard liability described
If your business needs a dedicated vehicle to collect unusual in our Terms and Conditions. In the event of full or partial loss to
shipments, or a pickup outside normal business hours, we can a document shipment, a fixed compensation will be paid
arrange this for you. regardless of the replacement cost of the document.

Dedicated Delivery Shipment Preparation

On customer request, an immediate or non-routine, once-only This is a convenient, fast and reliable service for seasonal
delivery of a shipment within a normal working day or a holiday or irregular shipments that require extra resources for their
that involves a specific vehicle such as tail lift truck or more than preparation. DHL manages the entire process of waybill
one courier. preparation, content selection, labeling and packaging,
then sends the shipments to the designated addresses.
Saturday Pickup
In countries where Saturday is not a normal working day, DHL Packaging Supplies
can arrange an ad-hoc pickup of smaller shipments up to 30kg. Charges apply for all DHL standard packaging items including
The service is available at selected postal locations only. plastic flyers provided in bulks or stacks.

Saturday Delivery Verbal Notification

We offer Saturday delivery services to key cities in more than Customer Service will contact you by phone and provide verbal
70 countries. updates on agreed key transport events or incidents with a
potential impact on transit time.
Receiver Paid
This service allows non-account Customers to arrange and pre-
pay an import shipment door-to-door. MyDHL+ will guide the

DUTY BILLING SERVICES

Duty Tax Paid Duty Tax Processing: Duty Tax Processing:

DHL can arrange for the shipper or a third Account Customers Non-Account Customers
party to be billed for any duties and taxes DHL will accelerate the customs clearance This default service covers any import of a
payable at destination, rather than the process making prompt payment of duty non-document shipment for which DHL
receiver of the shipment being billed. and tax charges relating to a shipment, has used its own credit line with Customs
Charges apply whenever duties, taxes or while the receiver defers payment until an to advance or guarantee the payment of
other regulatory fees occur, and shipper agreed date. duties, taxes or regulatory charges on
has requested that those are to be billed behalf of importers and consumers with
outside of the destination country. whom DHL has no contract.

For a full list of optional services, please visit mydhl.express.dhl. Continues overleaf
9 DHL Express Service & Rate Guide 2024: Malaysia
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How to Ship with DHL Express
Digitalization
Zones and Rates

Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

OPTIONAL SERVICES View charges

Hold for Collection No Signature Required

On shipper request, a shipment is held at the default DHL On receiver request, DHL is authorized to leave the shipment in a
delivery facility at destination for consignee collection, rather designated place without proof of delivery signature.
than attempt a delivery at the receiver’s address. The service is
booked through Customer Service or supporting shipping tools. Printed Invoice
The destination will notify the receiver when and at which This service is for customers who require a paper invoice where
facility the shipment is ready to collect. A consignee cell phone e-billing is the agreed standard. This service provides flexibility
number is mandatory. for a different invoicing method than what is already agreed.

Residential Address Change of Billing

Customers shipping to a home or private residence can activate This applies when a customer requests a change of defined
specific delivery options by designating the delivery address as billing information on an already issued invoice, which will result
residential. For such shipments, DHL will proactively notify the in a reissuing of the invoice and, in case of an account change,
receiver via email or SMS about the shipment’s progress. crediting of the old account and debiting of the new.
Receivers can then select the most suitable delivery option via
On Demand Delivery. Neutral Delivery
This service allows for the delivery of any shipment, without its
Direct Signature value being shared or exposed to the receiver. DHL will ensure
If you are sending sensitive documents or high value contents any paperwork exposing the value of the goods is removed from
you can request DHL to obtain a direct signature from the the shipment prior to delivery.
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.

Adult Signature
Delivery of a shipment to an adult. DHL will obtain a delivery
signature from an adult at the stipulated delivery address.

For a full list of optional services, please visit mydhl.express.dhl.

10 DHL Express Service & Rate Guide 2024: Malaysia
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SERVICE OFFERING u Service Offering

How to Ship with DHL Express
Digitalization
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Export Import Domestic Enabling Your Optional Surcharges Customs

Services Services Services Growth Services Services

SURCHARGES View charges

In order to maintain a consistently high level of service, in Demand Surcharge

specific circumstances DHL Express levies a surcharge for One or more Demand Surcharges will apply to shipments during
exceptional activities, ensuring that these surcharges are fair for a period of high demand. A period of high demand is to be
all of our customers. determined by DHL at its own discretion but may include a time
of high demand for shipping services or a period with high
Fuel Surcharge operational cost. Details regarding the application of Demand
The fuel surcharge for International Time Definite services will Surcharges are set forth at mydhl.express.dhl and will be subject
be based on the daily average spot prices for US Gulf Coast to change upon prior notice. Demand Surcharges apply
(USGC) kerosene-type jet fuel, as reported by the U.S. cumulatively if a shipment and/or individual pieces meet more
Department of Energy between 3rd week release of prior month than one of the specified criteria. Demand Surcharges apply in
to 3rd week release of actual month. For example, the daily addition to the rates and any other applicable charges.
average price for fuel from 18th April to 15th May is used to
determine the applicable surcharge in June. Emergency Situation
A temporary surcharge, which allows us to cover operating cost
The fuel surcharge applies to transportation charges on all increases due to an emergency situation out of DHL’s control.
services and to the following surcharges (where applicable): Change in market dynamics and air capacity availability is
Saturday Delivery, Saturday Pickup, Elevated Risk, Demand reflected through regular price adjustments. The charge will be
Surcharge, Emergency Situation, Remote Area Delivery, Remote applied pro rata based on the chargeable weight (invoiced
Area Pickup, Dedicated Pickup, Dedicated Delivery, Residential weight) of a shipment.
Address, Overweight Piece, Oversize Piece and Non-Stackable
Pallet. Excepted Quantities
This fixed surcharge is applied when the handling and
DHL reserves the right to change the fuel surcharge index and transportation of shipments involves substances and
table with or without notice. Both the amount and duration of commodities that are in Excepted Quantities in compliance with
the surcharge will be determined at DHL’s sole discretion. IATA Dangerous Goods Regulations. Contractual agreement
required.
Remote Area
This surcharge applies when a shipment is collected from or Dry Ice
delivered to a location that is distant or difficult to serve. A surcharge is applied when the transportation of shipments
involves handling Dry Ice UN1845 as a freezing agent for non-
Overweight Piece dangerous goods such as diagnostic specimens. Contractual
A fixed surcharge is applied to every piece, including a pallet that agreement required.
exceeds a scale or volumetric weight of 70kg.
Biological Substance UN3373
Oversize Piece Shipments containing Biological Substances Category B
This fixed surcharge applies to every piece, including a pallet, (UN3373) or genetically modified organisms as per UN3245 are
with a single dimension in excess of 120cm. Does not apply to only accepted in combination with DHL Medical Express.
pieces already subject to Overweight Piece surcharge. Contractual agreement required.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 30kg.

For a full list of surcharges, please visit mydhl.express.dhl. Continues overleaf

11 DHL Express Service & Rate Guide 2024: Malaysia
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Export Import Domestic Enabling Your Optional Surcharges Customs

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SURCHARGES View charges

Lithium Batteries Section II Address Correction

Shipping Lithium Batteries with equipment A fixed surcharge is applied per shipment when the destination
A service charge will be assessed on Lithium-Ion and Lithium- address provided by the Shipper is incomplete, outdated or
Metal batteries with equipment. Packaging must be compliant incorrect and DHL is subsequently unable to deliver the
with the appropriate IATA Packing Instruction (PI): 966 for shipment. DHL searches and determines the correct address to
Lithium-Ion and 969 for Lithium-Metal, Section II respectively. complete the delivery.
Accepted from approved shippers only.
Data Entry
A surcharge applies if the shipping label is not correctly
Shipping Lithium Batteries in equipment
completed or has not been produced electronically according
Shipments containing Lithium-Ion or Lithium-Metal batteries in
to DHL standards and therefore requires manual data entry
equipment are accepted only in compliance with the appropriate
by DHL.
IATA Packing Instruction (PI): 967 for Lithium-Ion and 970 for
Lithium-Metal, Section II respectively.
Security Charges
Additional surcharges may apply when shipping to or importing
DHL will not accept any shipment that is known or suspected to
from a destination country where DHL is operating at elevated
contain defective or damaged batteries.
risk due to continuous state of war, civil unrest, or continuous
threats from terrorism (Elevated Risk), or when shipping to or
Full Dangerous Goods importing from a destination country that is subject to trade
A surcharge is applied per shipment when the transportation of restrictions imposed by the UN Security Council or by national
shipments involves handling substances and commodities legislation such as the European Union or the US Office of
classified as fully regulated in accordance with the IATA Foreign Assets Control (OFAC) (Restricted Destination).
Dangerous Goods Regulations. Contractual agreement required.

For a full list of surcharges, please visit mydhl.express.dhl.

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Services Services Services Growth Services Services

CUSTOMS SERVICES View charges

Navigating the customs landscape is made easier by DHL’s clearance and resume the delivery to the final destination once
extensive knowledge and experience of both standard and non- the clearance is completed. DHL is subsequently not responsible
routine customs-clearance processes. Get answers to many of for the timeliness of the submission to customs or for the
your questions with our new online tool, My Global Trade release of the shipment.
Services tool, which will help you expand across borders – and
concentrate on your core business. Bonded Transit
Bonded Transit applies to both export and import shipments
Non-Routine Entry whenever DHL is required to open, manage or report any form
Applies when shipments are subject to non-routine clearance of transfer under bond.
procedures, due to their value, weight and/or commodity as
defined by destination Customs Authorities. May also apply in Temporary Import Export
selected countries where DHL is legally obliged to outsource On customer request, DHL facilitates the temporary import/
formal clearance entries to a licensed third party broker. export of goods by submitting required documents such as an
ATA Carnet and adhering to required clearance procedures as
Clearance Processing specified by Customs.
Applies in selected countries where additional cost is incurred
for importing shipments in alignment with government agency Export Declaration
requirements. Applies in countries where an export declaration is required for
shipments containing controlled commodities or exceeding a
Permits and Licenses certain value threshold or weight. Where automated export
To accelerate import of selected controlled commodities, such systems are available to the public, shippers may avoid the
as medical devices, pharmaceuticals, computer monitors, laser charge by submitting the export declaration online. In case of
CD players, cosmetics, eyeglasses, food and food products, IMP billed shipments DHL will submit the export declaration in
DHL is required to file specific information in order to obtain the order to accelerate the export at origin and pass the charge to
required import permits or licenses. the payer’s account.

Bonded Storage
Storage charges apply when the shipment cannot be released by
Customs due to inaccurate or missing paperwork. Charges take
effect three working days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.

Multiline Entry
Charges apply when more than 5 lines are recorded on the
customs clearance, for example with different commodities or
different countries of manufacture.

Release to Broker
On importer request, DHL will transfer the shipment and related
customs documentation to the customer’s nominated broker for
clearance and last mile delivery.

Broker Notification
On importer request, DHL will provide the necessary paperwork
to the customer’s designated broker to perform the import

For a full list of customs charges, please visit mydhl.express.dhl.

13 DHL Express Service & Rate Guide 2024: Malaysia
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HOW TO SHIP WITH Service Offering

u How to Ship with DHL Express

DHL EXPRESS Digitalization

Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1 Shipment weight
n Please weigh and measure your shipment.
n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
then divide the total sum by 5,000 for each piece in the shipment.
n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2 Documentation required: waybill

n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
numbered to allow you to track your shipment from collection through to delivery.
n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3 Documentation required: invoice

n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
by customs authorities to assess if duties or taxes are payable.
n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
14 DHL Express Service & Rate Guide 2024: Malaysia
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HOW TO SHIP WITH Service Offering

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DHL EXPRESS Digitalization

Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE

This invoice template covers the key data elements required for a successful customs clearance. To help us ensure the service we
provide is efficient and high-quality, visit mydhl.express.dhl for more guidance.

COMMERCIAL INVOICE
SENDER GENERAL INFORMATION
Company Name: Date:
Contact Name: Waybill Number:
Building Name: Invoice Number:
Street Name & Number: Shipment Reference Number:
Postcode: Receiver Reference Number:
City/Country:
Business/Private:
Phone:
Email:
Tax ID/VAT Number:
EORI Number:

RECEIVER BILLED TO/IMPORTER OF RECORD (IOR) (if different from Receiver)

Company Name: Company Name:
Contact Name: Contact Name:
Building Name: Building Name:
Street Name & Number: Street Name & Number:
Postcode: Postcode:
City/Country: City/Country:
Business/Private: Business/Private:
Phone: Phone:
Email: Email:
Tax ID/VAT Number: Tax ID/VAT Number:
EORI Number: EORI Number:

OTHER REMARKS
Please add any additional critical information or specific country clearance requirements that might be relevant e.g. bank details, special formalities etc.

Line Full Description of Goods Commodity Country Qty Unit Sub-Total Net Gross
Number Code of Origin Value Value Weight Weight
(Full Import HS Code & Currency & Currency
Preferred)

1
2
3
Total Goods Total Net Total Gross
Value Weight Weight
& Currency

Number of Invoice Line Items: Insurance Cost:

Total Units: Freight Cost:
Number of Pieces: Other Costs:
VALUE
(for Customs Purposes):
Reason for Export: Import Customs Duties – pre calculated
Type of Export: Import Taxes (VAT/GST) – pre calculated
INCOTERM: TOTAL
(with Import Customs Duties/Taxes):
INCOTERM Place:
Terms of Payment:
Carrier: Payer of GST/VAT:
Ultimate Consignee: Duty/Tax Billing Svc:

Export License Number:

Import License Number:

I/we certify the information on this invoice is true and correct and that the contents of this shipment are as stated above.

Name: ________________________________________ Title: _________________________________________ Email: __________________________________________

Date: _________________________________________ Signature: ____________________________________

15 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

HOW TO SHIP WITH Service Offering

u How to Ship with DHL Express

DHL EXPRESS Digitalization

Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

PACKAGING YOUR SHIPMENT

To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment. additional prohibited items specified by the country of
The waybill can be thought of as the shipment’s airline destination. DHL may at its sole discretion refuse to carry other
ticket and it will delay delivery if it becomes separated from items not listed below.
your shipment n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous points n Cannabis
during your shipment’s journey. Please ensure the barcode is
n Cash (legal tender – bank notes, currency notes and coins)
flat and not covered by tape, shrinkwrap or strapping
n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your
devices including inert explosives and test pieces, air guns,
shipment and please ensure it does not overlap the corners
replica and imitation firearms
or edges of boxes
n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate
items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory and
from the corners of boxes shark’s fin, animal remains or ashes, or animal by-products
and derived products not intended for human consumption,
n To prevent injury to our employees, please pay special
prohibited for movement by the Convention on International
attention to the packaging of sharp items. There should not
Trade in Endangered Species of Wild Fauna and Flora
be any possibility of the contents piercing the packaging
(CITES) and/or local law
n Any individual pieces over 70kg should be placed on a pallet.
n Illegal goods, such as counterfeit goods and narcotics
If you are sending a multi-piece shipment, it is not necessary
to place the individual pieces on a pallet unless they exceed n Live animals (including but not limited to mammals, reptiles,
70kg. For example, a shipment comprising four 25kg pieces fish, invertebrates, amphibians, birds, insects, larvae and
does not have to be placed on a pallet pupae)
n Loose lithium metal batteries under IATA PI968 section II
DHL packaging n Loose precious and semi-precious stones (cut or un-cut,
We offer a range of high-quality DHL-branded packaging items, polished or un-polished)
suitable for shipping items of all shapes and sizes. n Pornographic material
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes

For more information please refer to the Packing Guide

available on mydhl.express.dhl.
16 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

HOW TO SHIP WITH Service Offering

u How to Ship with DHL Express

DHL EXPRESS Digitalization

Zones and Rates

Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment

Restricted Items
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations
approved for carriage will be recorded in writing with the n Financial and monetary commodities – examples include
customer. but are not limited to activated SIM cards for mobile phones,
blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
checks, event tickets, lottery tickets, money or postal orders,
parts and replica ammunition (includes rifle butts, trigger
pre-paid phone cards, tickets (blank stock), traveler’s checks,
mechanisms, screws/bolts etc which are manufactured for
vouchers/tokens, unused stamps etc. Applicable to all
the sole purpose of creating a functional firearm)
shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
n Furs
of €500,000
n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
€5,000. The shipment must not exceed €100,000
of €500,000
n C
 igarettes, cigars, tobacco products and electronic cigarettes
with a shipment value in excess of €500,000 PAYING FOR YOUR SHIPMENT
n C
 ommemorative coins and medals with an individual value
You can pay for DHL Express services either with cash,
or total shipment value of €2,000 or more are restricted
a credit card or by bank transfer. You can open an account with
for carriage
DHL Express to pay via bank transfer; and all account customers
n D
 angerous/hazardous goods including but not limited to
receive invoices on a pre-agreed basis. For more details, please
perfumes, aftershaves, aerosols, flammable substances,
get in touch with a Customer Service Advisor at your local
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International DHL Express office or go to mydhl.express.dhl.
Air Transport Association regulations (“IATA”), the
17 DHL Express Service & Rate Guide 2024: Malaysia
Connecting your World
Sustainability

DIGITALIZATION Service Offering

How to Ship with DHL Express
u Digitalization
Zones and Rates

Digitalization is one of the most important trends impacting logistics, and it is one of the key pillars of DHL Group’s Strategy
2025. Through digitalization we bring benefits for our customers, our operations and our own people.

We invest continually in market-leading technologies to help our customers to manage and monitor shipments, create shipping
labels, get quotes, schedule courier pickups, connect with us and more. Digitalizing our operations provides more transparency,
allowing us to better anticipate and meet our customers’ needs.

ON DEMAND DELIVERY
MYDHL+ DHL’s On Demand Delivery
tool keeps receivers
MyDHL+ re-imagines the way the shipping
informed of shipment
business does business, by combining the tools and services our
progress, allowing them to
customers use most. With its mobile friendly and intuitive
reschedule, reroute, release
interface, customers can now import, export, schedule a pickup,
or conveniently collect from
track shipments and pay bills more quickly than ever – all in one
a DHL Service Point. It is an
visit, with one password and zero headaches. MyDHL+ makes it
innovative, easy-to-use,
incredibly easy to navigate the
mydhl.express.dhl mobile-friendly service, ondemand.dhl.com
complexities of international shipping.
especially for residential
deliveries.
MY GLOBAL TRADE
SERVICES Designed to enhance the online shopper’s
experience, the service is available globally,
My Global Trade Services (MyGTS) is your trusted advisor for meaning consistent service standards and a
cross-border trade – taking the complexity out of customs. If you harmonized user experience.
are wondering what the harmonized shipping (HS) codes are for
your goods, what the estimated total cost of your shipment will
be, what can help get your goods cleared, and what
documentation may be required, find the answers to these Scheduled Signature release/ Alternative
delivery leave your signature address
questions and more on our online MyGTS portal.

And the benefits for you? You can support clearing customs more
quickly and more accurately, help avoid delays and unexpected Collect from Vacation hold Leave with neighbor
customs or tax costs, and pre-plan your shipment journeys so Service Point

that you understand potential

prohibitions and restrictions. dhl.com/express/mygts
DHL EXPRESS COMMERCE
Take your website international with DHL Express
Commerce. Offer your customers all the benefits of
DHL Express at your checkout in real-time. Import,
manage and ship their orders quickly and efficiently
with no complicated development. Add the power of
DHL Express to your e-commerce business quickly
and easily, giving you the competitive edge.
DHL Express Commerce integrates with the biggest
e-commerce platforms, including: Magento,
Shopify, WooCommerce, Amazon and eBay.
18 DHL Express Service & Rate Guide 2024: Malaysia
Connecting your World
Sustainability

DIGITALIZATION Service Offering

How to Ship with DHL Express
u Digitalization
Zones and Rates

DHL EXPRESS
MOBILE APP
The DHL Express Mobile
app lets you track your
shipments and manage your deliveries all in one
place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
check shipping rates too – right on your
smartphone. Advanced GPS location services
ROBOTICS
and camera barcode scanning are also available.
Download DHL Express Mobile today, on Android Driven by rapid technological advancements and increasing supply
or iOS. chain complexity, robotics solutions are entering the logistics
environment, boosting productivity and driving zero-defect
processes.

Robots are adopting more roles at DHL Express, assisting workers

with the most repetitive and labor-intensive tasks and freeing them
up to do higher-order, customer-facing activities. Examples include
the use of articulated robotic arms for sorting inbound packages to
last-mile delivery routes. We have four such robots in use globally,
with this number set to double soon.

Our robots help get couriers out on the road faster – which means
your parcels get delivered faster.

DIGITAL TRUST
Logistics requires transferring data and content around the world and
we embrace a responsibility to do this securely. Our standards led by
our Binding Corporate Rules and by our Data Privacy Policy apply
throughout the DHL Group and are approved by the Supervisory
Authorities. We maintain a comprehensive Information Security and
Data Protection approach based on ISO/IEC 27001:2013 and GDPR,
to ensure a high standard when managing customer information
assets and personal data. We aim to provide a rapid response to any
DIGITAL ASSISTANT security incident via our 24x7 Cyber Defence Centre (CDC) with global
coverage and our global DPO community.
Our Digital Assistant is a live chat helpdesk that
offers a 24/7 service across multiple online
DHL Group acts as controller in respect of any personal data it
channels and platforms, and in 41 languages. It
receives from customers and holds to effectively provide
tracks your shipments, answers queries and
transportation services and in regard to the delivery of any shipments
directs you to FAQs.
or documents that it processes to perform its contractual obligations.
DHL Group will act as a data controller when an individual is executing
their rights under privacy legislations.
Chat with us now!
19 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

CALCULATE THE PRICE OF YOUR SHIPMENT

Determine which Is your shipment Based on weight, zone Add any optional
zone your destination international or and speed, confirm services and check if
is in and whether domestic and how your base price for any surcharges apply.
yours is a document quickly do you want it exports and imports.
or non-document to arrive?
shipment.

Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES View explanation

Optional services Charging method Charge

GoGreen Plus Per shipment Minimum MYR 1.15 per kg

Dedicated Pickup Per shipment MYR 10.00 per kg with minimum of MYR 350.00
Dedicated Delivery Per shipment MYR 10.00 per kg with minimum of MYR 350.00
Saturday Pickup Per shipment MYR 150.00
Saturday Delivery Per shipment MYR 200.00
Receiver Paid No charge No charge, IMP standard rates apply
Shipment Insurance By shipment value MYR 55.00 or 1% of stated shipment value if higher
Extended Liability Per shipment MYR 25.00
Shipment Preparation Per shipment MYR 125.00
Packaging Supplies
Plastic Flyer Stack Per stack MYR 100.00 per stack (100 flyers)
Bulk Packaging Per stack Variable
Duty Billing Services
Duty Tax Paid % of fiscal charges 2% of fiscal charges with minimum of MYR 80.00
Duty Tax Processing: Account Customers % of fiscal charges 3% of fiscal charges with minimum of MYR 55.00
Duty Tax Processing: Non-Account Customers % of fiscal charges 3% of fiscal charges with minimum of MYR 55.00
Verbal Notification Per shipment MYR 25.00
Hold for Collection No charge No charge
Residential Address Per shipment MYR 25.00
Direct Signature Per shipment MYR 25.00
Adult Signature Per shipment MYR 25.00
No Signature Required No charge No charge
Printed Invoice Per invoice MYR 15.00
Change of Billing Per invoice MYR 60.00
Neutral Delivery Per shipment MYR 25.00

For a full list of optional services, please visit mydhl.express.dhl.

*Prices are exclusive of Service Tax. Service Tax applies to Domestic shipments weighing 0.5 kg to 30 kg as well as where International shipments
incur customs services.
20 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SURCHARGES View explanation

Surcharges Charging method Charge

Percentage of transportation and additional charges,

Fuel Surcharge Per shipment
as per index; details here
International: MYR 2.50 per kg MYR 105.00 minimum
per shipment
Remote Area Delivery Per shipment
Domestic: MYR 1.00 per kg MYR 50.00 minimum per
shipment
Remote Area Pickup Per shipment MYR 2.50 per kg MYR 105.00 minimum per shipment

Additional Handling
International: MYR 450.00
Overweight Piece Per piece
Domestic: MYR 255.00
International: MYR 255.00
Oversize Piece Per piece
Domestic: MYR 125.00
International: MYR 1,400.00
Non-Stackable Pallet Per piece
Domestic: MYR 690.00
Demand Surcharge Variable by lane and weight Variable by lane and weight

Emergency Situation Variable by lane and weight Variable by lane and weight

Dangerous Goods

Excepted Quantities Per shipment MYR 50.00

International: MYR 60.00
Dry Ice (UN1845) Per shipment
Domestic: MYR 60.00
Lithium Batteries with equipment
Lithium Ion PI966, Section II Per shipment MYR 25.00
Lithium Metal PI969, Section II Per shipment MYR 25.00
Lithium Batteries in equipment No charge No charge
Full Dangerous Goods Per shipment MYR 500.00

Address Correction Per shipment MYR 55.00

Data Entry Per shipment MYR 50.00

Security Charges

Elevated Risk Per shipment MYR 150.00

Restricted Destination Per shipment MYR 150.00

For a full list of surcharges, please visit mydhl.express.dhl.

*Prices are exclusive of Service Tax. Service Tax applies to Domestic shipments weighing 0.5 kg to 30 kg as well as where International shipments
incur customs services.
21 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

CUSTOMS SERVICES View explanation

Customs services Charging method Charge

Non-Routine Entry Per shipment MYR 150.00

Clearance Processing Per shipment MYR 50.00
Permits and Licenses Per shipment MYR 150.00 plus cost of certificate
Per shipment, per day after three MYR 47.00 per shipment and MYR 1.10 per kg (both
Bonded Storage
working days per day after three working days)
Multiline Entry Rate per line, after five lines MYR 10.00
Release to Broker Per shipment MYR 225.00
Broker Notification Per shipment MYR 60.00
Other Government Agency Per shipment MYR 150.00 plus cost of certificate
Bonded Transit Per shipment International: MYR 225.00 Domestic: MYR 350.00
Temporary Import Export Per shipment MYR 350.00
Preferential Origin Per shipment MYR 50.00

Export Declaration Per shipment International: MYR 50.00 Domestic: MYR 80.00

For a full list of customs services, please visit mydhl.express.dhl.

*Prices are exclusive of Service Tax. Service Tax applies to Domestic shipments weighing 0.5 kg to 30 kg as well as where International shipments
incur customs services.
22 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 8 Ecuador 8
Albania 7 Egypt 8
Algeria 8 El Salvador 8
American Samoa 8 Eritrea 8
Andorra 6 Estonia 6
Angola 8 Eswatini 8
Anguilla 8 Ethiopia 8
Antigua 8 Falkland Islands 8
Argentina 8 Faroe Islands 8
Armenia 8 Fiji 8
Aruba 8 Finland 6
Australia 4 France 6
Austria 6 French Guiana 8
Azerbaijan 8 Gabon 8 doc
Bahamas 8 Gambia 8
Bahrain 7 doc Georgia 8
Bangladesh 6 Germany 6
Barbados 8 Ghana 8
Belarus 8 Gibraltar 7
Belgium 6 Greece 6
Belize 8 Greenland 8
Benin 8 Grenada 8
Bermuda 8 Guadeloupe 8
Bhutan 3 Guam 8
Bolivia 8 Guatemala 8 doc
Bonaire 8 Guernsey 7 doc
Bosnia and Herzegovina 7 Guinea Republic 8
Botswana 8 Guinea-Bissau 8
Brazil 8 Guinea-Equatorial 8
Brunei 2 Guyana (British) 8
Bulgaria 6 Haiti 8
Burkina Faso 8 doc
Honduras 8
Burundi 8
Hong Kong SAR China 2
Cambodia 3 doc
Hungary 6
Cameroon 8
Iceland 8
Canada 5
India 6 doc
Canary Islands, The 8
Indonesia 2
Cape Verde 8
Iran, Islamic Rep. of 8
Cayman Islands 8
Iraq 8
Central African Republic 8
Ireland, Rep. of 6
Chad 8
Israel 8
Chile 8
Italy 6
China, People’s Republic 1 2 doc
Jamaica 8
China, People’s Republic 2 3
Japan 4
Colombia 8
Jersey 7
Comoros 8
Jordan 7
Congo 8
Kazakhstan 8
Congo, Democratic Rep. of 8 doc
Kenya 8
Cook Islands 8
Kiribati 8
Costa Rica 8
Korea, D.P.R. of (North) 8
Cote d’Ivoire 8 doc
Korea, Rep. of (South) 4
Croatia 6
Kosovo 7
Cuba 8
Curacao 8 Kuwait 7 doc
Cyprus 6 doc Kyrgyzstan 8
Czech Republic, The 6 Lao P.D.R. 3
Denmark 6 Latvia 6
Djibouti 8 Lebanon 8
Dominica 8 Lesotho 8
Dominican Republic 8 Liberia 8

doc = document contents only = document and non-document contents Continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
23 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

SERVICE CAPABILITY AND RATING ZONES

DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya 8 Sao Tome & Principe 8
Liechtenstein 6 Saudi Arabia 7 doc
Lithuania 6 doc Senegal 8
Luxembourg 6 Serbia, Rep. of 7
Macau SAR China 2 Seychelles 8
Madagascar 8 Sierra Leone 8
Malawi 8 Singapore 1
Malaysia N/A Slovakia 6
Maldives 8 Slovenia 6 doc
Mali 8 Solomon Islands 8
Malta 6 Somalia 8
Marshall Islands 8 Somaliland, Rep. (N. Somalia) 8
Martinique 8 South Africa 8
Mauritania 8 South Sudan 8
Mauritius 8 Spain 6 doc
Mayotte 8 Sri Lanka 6
Mexico 8 St. Barthelemy 8
Micronesia, Fed. States of 8 St. Eustatius 8
Moldova, Rep. of 8 St. Helena 8
Monaco 6 St. Kitts 8
Mongolia 8 St. Lucia 8
Montenegro, Rep. of 7 St. Maarten 8
Montserrat 8 St. Vincent 8
Morocco 8 Sudan 8
Mozambique 8 doc Suriname 8
Myanmar 3 Sweden 6
Namibia 8 doc Switzerland 6
Nauru, Rep. of 8 Syria 8
Nepal 6 Tahiti 8
Netherlands, The 6 Taiwan, China 2
Nevis 8 Tajikistan 8
New Caledonia 8 Tanzania 8
New Zealand 4 Thailand 2
Nicaragua 8 Timor-Leste 8
Niger 8 Togo 8
Nigeria 8 Tonga 8
Niue 8 Trinidad and Tobago 8
North Macedonia 7 Tunisia 8
Northern Mariana Islands 8 Türkiye 7
Norway 6 Turkmenistan 8
Oman 7 Turks and Caicos Islands 8
Pakistan 8 doc Tuvalu 8
Palau 8 Uganda 8 doc
Panama 8 Ukraine 8
Papua New Guinea 8 United Arab Emirates 7
Paraguay 8 United Kingdom 6
Peru 8 doc United States of America 5
Philippines, The 2 Uruguay 8
Poland 6 doc Uzbekistan 8
Portugal 6 Vanuatu 8
Puerto Rico 8 Vatican City 6
Qatar 7 doc Venezuela 8
Reunion, Island of 8 Vietnam 3 doc
Romania 6 Virgin Islands (British) 8
Russian Federation, The 8 Virgin Islands (US) 8
Rwanda 8 Yemen, Rep. of 8
Samoa 8 Zambia 8
San Marino 6 Zimbabwe 8

doc = document contents only = document and non-document contents

For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
24 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 125.00 153.00 153.00 198.00 239.00 244.00 420.00 420.00
1 126.00 176.00 192.00 208.00 272.00 331.00 442.00 610.00
1.5 131.00 221.00 241.00 267.00 312.00 422.00 502.00 819.00
2 136.00 266.00 290.00 326.00 352.00 513.00 562.00 1,028.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 192.00 253.00 300.00 305.00 320.00 389.00 472.00 594.00
1 197.00 287.00 355.00 376.00 393.00 474.00 576.00 786.00
1.5 215.00 322.00 408.00 437.00 471.00 557.00 681.00 969.00
2 233.00 357.00 461.00 498.00 549.00 640.00 786.00 1,152.00
2.5 257.00 392.00 516.00 560.00 627.00 724.00 889.00 1,335.00
3 277.00 425.00 562.00 611.00 690.00 814.00 974.00 1,499.00
3.5 297.00 458.00 608.00 662.00 753.00 904.00 1,059.00 1,663.00
4 317.00 491.00 654.00 713.00 816.00 994.00 1,144.00 1,827.00
4.5 337.00 524.00 700.00 764.00 879.00 1,084.00 1,229.00 1,991.00
5 357.00 557.00 746.00 815.00 942.00 1,174.00 1,314.00 2,155.00
5.5 365.00 574.00 768.00 837.00 986.00 1,230.00 1,398.00 2,285.00
6 373.00 591.00 790.00 859.00 1,030.00 1,286.00 1,482.00 2,415.00
6.5 381.00 608.00 812.00 881.00 1,074.00 1,342.00 1,566.00 2,545.00
7 389.00 625.00 834.00 903.00 1,118.00 1,398.00 1,650.00 2,675.00
7.5 397.00 642.00 856.00 925.00 1,162.00 1,454.00 1,734.00 2,805.00
8 405.00 659.00 878.00 947.00 1,206.00 1,510.00 1,818.00 2,935.00
8.5 413.00 676.00 900.00 969.00 1,250.00 1,566.00 1,902.00 3,065.00
9 421.00 693.00 922.00 991.00 1,294.00 1,622.00 1,986.00 3,195.00
9.5 429.00 710.00 944.00 1,013.00 1,338.00 1,678.00 2,070.00 3,325.00
10 437.00 727.00 966.00 1,035.00 1,382.00 1,734.00 2,154.00 3,455.00
11 445.00 757.00 998.00 1,069.00 1,432.00 1,786.00 2,266.00 3,475.00
12 453.00 787.00 1,030.00 1,103.00 1,482.00 1,838.00 2,378.00 3,495.00
13 461.00 817.00 1,062.00 1,137.00 1,532.00 1,890.00 2,490.00 3,515.00
14 469.00 847.00 1,094.00 1,171.00 1,582.00 1,942.00 2,602.00 3,535.00
15 477.00 877.00 1,126.00 1,205.00 1,632.00 1,994.00 2,714.00 3,555.00
16 485.00 907.00 1,158.00 1,239.00 1,682.00 2,046.00 2,826.00 3,575.00
17 493.00 937.00 1,190.00 1,273.00 1,732.00 2,098.00 2,938.00 3,595.00
18 501.00 967.00 1,222.00 1,307.00 1,782.00 2,150.00 3,050.00 3,615.00

Continues overleaf
25 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

19 509.00 997.00 1,254.00 1,341.00 1,832.00 2,202.00 3,162.00 3,635.00

20 517.00 1,027.00 1,286.00 1,375.00 1,882.00 2,254.00 3,274.00 3,655.00
21 541.00 1,073.00 1,320.00 1,427.00 1,970.00 2,364.00 3,420.00 3,833.00
22 565.00 1,119.00 1,354.00 1,479.00 2,058.00 2,474.00 3,566.00 4,011.00
23 589.00 1,165.00 1,388.00 1,531.00 2,146.00 2,584.00 3,712.00 4,189.00
24 613.00 1,211.00 1,422.00 1,583.00 2,234.00 2,694.00 3,858.00 4,367.00
25 637.00 1,257.00 1,456.00 1,635.00 2,322.00 2,804.00 4,004.00 4,545.00
26 661.00 1,303.00 1,490.00 1,687.00 2,410.00 2,914.00 4,150.00 4,723.00
27 685.00 1,349.00 1,524.00 1,739.00 2,498.00 3,024.00 4,296.00 4,901.00
28 709.00 1,395.00 1,558.00 1,791.00 2,586.00 3,134.00 4,442.00 5,079.00
29 733.00 1,441.00 1,592.00 1,843.00 2,674.00 3,244.00 4,588.00 5,257.00
30 757.00 1,487.00 1,626.00 1,895.00 2,762.00 3,354.00 4,734.00 5,435.00
40 1,000.00 1,920.00 2,120.00 2,480.00 3,640.00 4,400.00 6,240.00 7,240.00
50 1,250.00 2,400.00 2,650.00 3,100.00 4,550.00 5,500.00 7,800.00 9,050.00
60 1,500.00 2,880.00 3,180.00 3,720.00 5,460.00 6,600.00 9,360.00 10,860.00
70 1,750.00 3,360.00 3,710.00 4,340.00 6,370.00 7,700.00 10,920.00 12,670.00
For each additional 0.5kg
Above 10 4.00 15.00 16.00 17.00 25.00 26.00 56.00 10.00
Above 20 12.00 23.00 17.00 26.00 44.00 55.00 73.00 89.00
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 25.00 48.00 53.00 62.00 91.00 110.00 156.00 181.00
70.1 - 300.0 26.00 49.00 55.00 63.00 94.00 112.00 160.00 186.00

300.1 - 3,000* 33.00 62.00 69.00 81.00 117.00 143.00 200.00 234.00

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 80 countries worldwide.
Add MYR 50.00 to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 29 countries
worldwide. Add MYR 135.00 to the DHL Express Worldwide prices.

Rates are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Each piece weight is rounded up to the
nearest 0.5kg.

Extended Service area: For shipment to and from East Malaysia, there will be a surcharge of 10%

Rates are in MYR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
26 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 144.00 176.00 176.00 228.00 275.00 281.00 483.00 483.00
1 145.00 202.00 221.00 240.00 313.00 381.00 508.00 702.00
1.5 151.00 254.00 277.00 308.00 359.00 486.00 577.00 942.00
2 157.00 306.00 333.00 376.00 405.00 591.00 646.00 1,182.00
Documents from 2.5kg and non-documents from 0.5kg
0.5 221.00 291.00 345.00 351.00 368.00 447.00 543.00 683.00
1 227.00 330.00 408.00 433.00 452.00 545.00 663.00 904.00
1.5 248.00 370.00 469.00 503.00 542.00 640.00 784.00 1,114.00
2 269.00 410.00 530.00 573.00 632.00 735.00 905.00 1,324.00
2.5 297.00 450.00 593.00 644.00 722.00 832.00 1,023.00 1,534.00
3 320.00 488.00 646.00 703.00 794.00 936.00 1,121.00 1,723.00
3.5 343.00 526.00 699.00 762.00 866.00 1,040.00 1,219.00 1,912.00
4 366.00 564.00 752.00 821.00 938.00 1,144.00 1,317.00 2,101.00
4.5 389.00 602.00 805.00 880.00 1,010.00 1,248.00 1,415.00 2,290.00
5 412.00 640.00 858.00 939.00 1,082.00 1,352.00 1,513.00 2,479.00
5.5 421.00 660.00 883.00 964.00 1,133.00 1,416.00 1,610.00 2,629.00
6 430.00 680.00 908.00 989.00 1,184.00 1,480.00 1,707.00 2,779.00
6.5 439.00 700.00 933.00 1,014.00 1,235.00 1,544.00 1,804.00 2,929.00
7 448.00 720.00 958.00 1,039.00 1,286.00 1,608.00 1,901.00 3,079.00
7.5 457.00 740.00 983.00 1,064.00 1,337.00 1,672.00 1,998.00 3,229.00
8 466.00 760.00 1,008.00 1,089.00 1,388.00 1,736.00 2,095.00 3,379.00
8.5 475.00 780.00 1,033.00 1,114.00 1,439.00 1,800.00 2,192.00 3,529.00
9 484.00 800.00 1,058.00 1,139.00 1,490.00 1,864.00 2,289.00 3,679.00
9.5 493.00 820.00 1,083.00 1,164.00 1,541.00 1,928.00 2,386.00 3,829.00
10 502.00 840.00 1,108.00 1,189.00 1,592.00 1,992.00 2,483.00 3,979.00
11 512.00 874.00 1,144.00 1,229.00 1,650.00 2,052.00 2,611.00 4,003.00
12 522.00 908.00 1,180.00 1,269.00 1,708.00 2,112.00 2,739.00 4,027.00
13 532.00 942.00 1,216.00 1,309.00 1,766.00 2,172.00 2,867.00 4,051.00
14 542.00 976.00 1,252.00 1,349.00 1,824.00 2,232.00 2,995.00 4,075.00
15 552.00 1,010.00 1,288.00 1,389.00 1,882.00 2,292.00 3,123.00 4,099.00
16 562.00 1,044.00 1,324.00 1,429.00 1,940.00 2,352.00 3,251.00 4,123.00
17 572.00 1,078.00 1,360.00 1,469.00 1,998.00 2,412.00 3,379.00 4,147.00
18 582.00 1,112.00 1,396.00 1,509.00 2,056.00 2,472.00 3,507.00 4,171.00

Continues overleaf
27 DHL Express Service & Rate Guide 2024: Malaysia
Connecting Your World
Sustainability

ZONES AND RATES Service Offering

How to Ship with DHL Express
Digitalization
u Zones and Rates

Calculate the Price Optional Surcharges Customs Service Capability Export Import
of Your Shipment Services Services and Rating Zones Services Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT

Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

19 592.00 1,146.00 1,432.00 1,549.00 2,114.00 2,532.00 3,635.00 4,195.00

20 602.00 1,180.00 1,468.00 1,589.00 2,172.00 2,592.00 3,763.00 4,219.00
21 630.00 1,232.00 1,508.00 1,649.00 2,274.00 2,718.00 3,931.00 4,423.00
22 658.00 1,284.00 1,548.00 1,709.00 2,376.00 2,844.00 4,099.00 4,627.00
23 686.00 1,336.00 1,588.00 1,769.00 2,478.00 2,970.00 4,267.00 4,831.00
24 714.00 1,388.00 1,628.00 1,829.00 2,580.00 3,096.00 4,435.00 5,035.00
25 742.00 1,440.00 1,668.00 1,889.00 2,682.00 3,222.00 4,603.00 5,239.00
26 770.00 1,492.00 1,708.00 1,949.00 2,784.00 3,348.00 4,771.00 5,443.00
27 798.00 1,544.00 1,748.00 2,009.00 2,886.00 3,474.00 4,939.00 5,647.00
28 826.00 1,596.00 1,788.00 2,069.00 2,988.00 3,600.00 5,107.00 5,851.00
29 854.00 1,648.00 1,828.00 2,129.00 3,090.00 3,726.00 5,275.00 6,055.00
30 882.00 1,700.00 1,868.00 2,189.00 3,192.00 3,852.00 5,443.00 6,259.00
40 1,160.00 2,200.00 2,440.00 2,840.00 4,200.00 5,080.00 7,160.00 8,320.00
50 1,450.00 2,750.00 3,050.00 3,550.00 5,250.00 6,350.00 8,950.00 10,400.00
60 1,740.00 3,300.00 3,660.00 4,260.00 6,300.00 7,620.00 10,740.00 12,480.00
70 2,030.00 3,850.00 4,270.00 4,970.00 7,350.00 8,890.00 12,530.00 14,560.00
For each additional 0.5kg
Above 10 5.00 17.00 18.00 20.00 29.00 30.00 64.00 12.00
Above 20 14.00 26.00 20.00 30.00 51.00 63.00 84.00 102.00
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 29.00 55.00 61.00 71.00 105.00 127.00 179.00 208.00
70.1 - 300.0 30.00 56.00 63.00 72.00 108.00 129.00 184.00 214.00

300.1 - 3,000* 38.00 71.00 79.00 93.00 135.00 164.00 230.00 269.00

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 80 countries worldwide.
Add MYR 50.00 to the DHL Express Worldwide Import prices.

DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day from over 29 countries worldwide.
Add MYR 135.00 to the DHL Express Worldwide Import prices.

Rates are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Each piece weight is rounded up to the
nearest 0.5kg.

Extended Service Area: For shipment to and from East Malaysia, there will be a surcharge of 10%

Rates are in MYR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 3,000kg, or containing pieces exceeding 1,000kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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DHL Express Malaysia

Level 27, Menara TM
Off Jalan Pantai Bahru
50672 Kuala Lumpur
Malaysia

Valid: 1st January 2024

For public use

The information in this guide is correct as of 1st January 2024. DHL reserves the right to amend or modify any of the information at any time.