Dm-Mica Petgrooming Anuj Sarabhai

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INTEGRATED MARKETING

COMMUNICATION CASE
STUDY
NAME: ANUJ SARABHAI
Target Audience
Q.1 Write the characterstics of your target audience in terms of geography, demography,
interests etc. Also provide the rationale behind the same.
(Enter your response in the table below, feel free to add rows for any other parameter you want
to add)
Parameter Characteristics Rationale
Geography Metro & Tier 1 Cities Pets are now status symbols, people like
them to be groomed like themselves to
match their social status and also choose
breeds accordingly

Demography Male/Female aged 18-72 years, Middle Animal loving people are from all Age
and Upper Class, Salaried & Self- groups and do every bit to make them
Employed, Young families with children, look smart & beautiful which would only
Empty nesters etc. be possible for Middle & Upper class
family along with millenials

Interests Fond of Photography, like to spend alone People with photography as interest tend
time, sporty and fun loving in nature, love to share images with Pets on social
to travel and fond of aSocial Media handles and pick up cute little things with
their pets and make memories
Message
Q.2 Use tools for internal analysis (SWOT and USP) to evaluate your brand and identify the
message for your communication. (Enter your response in the space below, you are free to
include graphs, matrix etc.)

Strengths 1. Range of Grooming Services


2. Affordable yet Qualitative

Weaknesses 1. Lack of Brand Awareness


2. Low Margins to fight Established Competition

Opportunities 1. Franchise Model


2. Grooming + Creche Services as an extension

Threats 1. Competition may use Disruptive strategy to


throw you out of Market
2. Govt. regulations subject to change with
respect to Pet products and the Pet Care

Key Message: All the Care that your PET deserves


USP: Best in Class Grooming for PETS on a budget
Channel
Q.3 List down the channels that you will use and mention the reason for each choice.

Channel 1: Facebook and Instagram

Reason – All PET lovers loves to share posts on Social Media handles and that’s where real TG
lies and straightaway people pick up services on offer, gets engaged

Channel 2: Influencers & PR Marketing

Reason – Influencers play a significant role in mind make up of PET owners because people
want to understand what services are on offer and whether its recommended or not as
Influencers try it on their own pets. PR would help in connecting through stories, press releases
and how a new brand is taking PET grooming to next level
Budgeting
Q.4 Which method of budgeting will you use? Why?
(Also mention your reason clearly)

Choose from the options given below:


1. Percentage of Sales Method
2. The Competitive Parity Method
3. The Market Share Method
4. The All Available Funds Method
5. Unit Sales Method

“The Unit Sales Method”

Reason:-
The unit sales method is the most appropriate for budgeting considering it is a start-up as it would
help limit the losses and have to pay the customer acquisition cost only for the customers who avail
of the services
Measurement
Q.5 Identify at least four measurement metrics that you will calculate from either traffic,
conversion or revenue metrics.

CAC - To understand the total cost of acquiring 1 new customer

Page Views / Website visits / Traffic – To understand how well our SEO, SEM and direct marketing efforts
are working

Impressions – To understand if we are targeting the right audience and if they are leading to new
customer acquisitions

CTR – To understand if our influencer campaigns are working or not

CPC –To understand if our SEM and Social Media paid campaigns are giving us the right ROAS.

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