Azizah & Indrawati
Azizah & Indrawati
Azizah & Indrawati
impulsif. Investigasi ini berarti manajemen Shopee akan menyimpan properti flash sale
tersebut. Usulan untuk penelitian lebih lanjut adalah penelitian oleh para ahli modern
dan pada objek lain dengan variabel yang sama dan waktu yang berbeda.
Kata Kunci : Flash sale; Perceived Values; Product Involvement; shopping enjoyment;
impulsive buying
INTRODUCTION
The existence of technology in the modern period has changed how people live
their lives. The operation of a business and human lifestyle are also impacted by
increasingly complex technology, particularly in the area of consumptive behavior.
Nowadays, consumers would rather make purchases through a functional online system
than in-person. As a result, more and more people are choosing to shop online.
Currently, there are many strategies implemented by e-commerce in Indonesia to
become the best choice for consumers to shop online, one of which is the Flash Sale
promotion conducted by Shopee. This flash sale promotion is closely related to time
limit, where time limit usually acts as a subjective urgency and anxiety that will be felt
by customers (time pressure). According to Peng et al., (2019) Time limits are one of
the causes of assumed time pressure, but in the context of customer purchasing
decisions, time limits do not always result in time pressure. According to Vannisa et al.,
(2020) Limited-time promotions are more effective than time-free promotions because
they reduce the likelihood that subjects will continue to seek better agreements. Flash
Sale promotions make many consumers do impulse purchases. Some of consumers who
were initially not interested in buying a product will still bought the product in a Flash
sale session after knowing what the product involve and matching it to their perceived
values and enjoys it that refers to shopping enjoyment.
In terms of Business, Shopee takes advantage of the opportunity to maximize
sales by providing a secure platform for both buyers and sellers. With this flash sale
promotion, Shopee wants to show its seriousness in supporting buyers to advertise their
products (product involvement) and also to sellers to trigger impulse purchases or
shopping Enjoyment. In terms of knowledge, this flash sale promotion phenomenon that
relates time limit strategies when shopping is very useful to be learn and giving a new
experiences to the consumer by adding new variables such as perceived values and
product involvement. Knowing the factors that affect attitudes about flash sales is
crucial, and the author's review indicates that no research have yet been done looking at
the effects of product involvement and perceived value on consumer attitudes toward
flash sales. The study focused on Shopee customers in Indonesia who participated in
flash sales.Data was taken from 275 respondents through a google form link that was
spread using social media such as Whatsapp & Instagram. Data analysis is done through
structural equation modelling using the Smart PLS 3.
LITERATURE REVIEW AND HYPOTHESIS DEVELOPMENT
Marketing
Kotler & Keller (2016) claim that the market is a group of buyers and sellers
who deal in a specific product or product group (housing market or foodstuffs). Kotler
& Keller (2016) assert that marketing is a social process by which individuals and
communities can satisfy their wants and requirements by creating, offering, and freely
exchanging valuable items. Numerous activities are involved in marketing. An
organization or business can choose which target market segment to cater to first.
Sales Promotion
Kotler & Keller (2016) state that a variety of incentive techniques are used in
sales promotion, the most of which are temporary and are designed to persuade
consumers or businesses to buy a certain commodity or service more quickly and/or in
larger quantities. Masa'deh et al. (2018) state that The effectiveness of the promotional
mix is assessed based on the volume of communications and sales that can be
discovered through sale reports, in-person observations, surveys, or data from
distribution sources. Supported by Fred R & Forest R (2017), The effectiveness of
various sales tools for consumer and industrial products varies.
E-Commerce
Electronic commerce (E-commerce) is a type of digital business that is more
focused. All electronically mediated information exchanges between an organization
and its external stakeholders are considered e-commerce (Chaffey & Chadwick, 2016).
"A Web site is used to transact or assist the selling of products and services online in e-
commerce." (Kotler & Keller, 2016). According to Laudon (2017) E-Commerce is the
use of the internet and the online to conduct business. Digitally facilitated business
interactions between organizations and individuals, in a more formal sense. "E-
distinctive commerce's characteristics offer numerous new marketing and selling
Sharma et al. (2010), Impulse buying relates to high emotional activation, low cognitive
control, and spontaneous behavior in the proximity of an appealing object of attraction.
Verhargen & Dolen (2011) state that impulse purchasing is characterized by two key
factors. First, there is no cognitive deliberation or planning involved in the process.
While shopping, the process is started by product interactions and doesn't result in the
development of cognitively structured attitudes or goals. Second, the impulse purchase
process is dominated by emotions. Impulsive purchasing does not limit information
processing, but emotions are a crucial part of it.
Hypothesis
Therefore, the hypothesis built for this research are conducted as below:
�1 : Product Involvement has a positive significant influence on consumer attitude
towrd Flash Sale Promotion.
�2 : Perceived Values has a positive significant influence on consumer attitude
towards Flash Sale Promotion
�3 : Attitude toward Flash Sale has a positive relationship with Shopping
Enjoyment
�4 : Attitude toward Flash Sale has a positive relationship with Impulse Buying
�5 : Attitude toward Flash Sale moderates the relationship between Product Involve
and Shopping Enjoyment
�6 : Attitude toward Flash Sale moderates the relationship between product Involve and
Impulse Buying
�7 : Attitude toward Flash Sale moderates the relationship between Perceived Values
and Shopping Enjoyment
�8 : Attitude toward Flash Sale moderates the relationship between Perceived Values
and Impulse Buying
RESEARCH METHODOLOGY
Method is a method of work that can be used to obtain something. While the
research method can be interpreted as a work procedure in the research process, both in
searching for data or disclosing existing phenomena (Zulkarnaen, W., Amin, N. N.,
2018).
Research Design
Where:
��� = Average Variance Extracted
�2 = The �2 model
The GoF ranges from 0 to 1, with 0.1 indicating a low GoF, 0.25 a moderate GoF,
and 0.36 a high GoF.
RESULT AND DISCUSSION
Descriptive Analysis Result
Product Involve
The product Involve variable categorized as high on the sumps up of the
assessment. One out of five variables are categorized as Good, which is on the item,
namely P2 with the score is 81,16%. Items P2 also shows the lowest score, even though
it still categorized as high or good. The highest value is on the item P1, with the score is
91,93%. Which means the respondents agree that the product on the Flash Sale
promotion is important to them. (Table 1)
Perceived Values
The perceived values dimension is categorized as “Very Good” in the
assessment summary. Based on the Table 4.7, all the items categorized as “Very Good”.
The highest value is on the item PV1, with a score 88,5%. Which means, the
respondents are agree that they are saving money when they are shop on Shopee’s Flash
Sale. The lowest value is on the item EV2, with a score 84,6% but still classified as
“Very Good”. Respondents statements regarding the Perceived Values dimension got
an overall total score of 13149 and a total average score 87%. (Table 2)
Consumer Attitude toward Flash Sale (AFS)
The consumers attitude variable is categorized as “Very Good” in the
assessment summary. One of five items are categorized as “Good” and the rest is “Very
Good. Based on Table 4.7, all of the items are categorized as “Very Good” with the
highest percentage is on the item AFS 1 in a score 88,2%. Which means respondents are
agree that they like the offer on Flash Sale promotion. Meanwhile, the AFS5 item shows
the lowest value, with the score is 84% but still classified as “Good”. Item AFS 5
explain respondents are agree that browsing flash sale is like a recreation for them.
Respondents statements regarding the consumers attitude variable got an overall total
score 5898 and total average score of 86%. (Table 3)
Shopping Enjoyment
According to the Table above, Shopping Enjoyment Variables are categorized as
good. The table shows that there is one item that indicate as “Good”. The item SE2 had
a lowest score and is equivalent to 82,9% although is still indicate as “Good. The item
SE3 had a highest score and is equivalent to 85,4%. This measures and described the
respondents agree that they are often open Shopee’s application even though they are
not buy anything. Respondents statements on the Shopping Enjoyment variable received
an overall total score of 5809 and a total average percentage of 84%. (Table 4)
Impulse Buying
According to the Table above, Impulse buying variables are categorized as
“Good”. It shows that all of the three items on Impulse Buying indicate as “Good”. The
IB2 items had a lowest score with 80%, where the IB3 had a highest score with 81%.
The IB3 shows that the respondents agree before visiting the Shopee application, they
usually don’t intend to make a purchase on a Flash Sale. Respondents statements on the
impulsive buying variable received an overall total score of 1110,3 with a total average
percentage of 81%. (Table 5)
Outer Model Tests
In this study, the processed result of measurement model testing is shown in
Figure. The purpose of measurement model testing is to evaluate the validity and
reliability of questionnaire items. This research conduct two test, which are the validity
and reliability test. (Figure 1)
Convergent Validity Test
According to Indrawati (2015), convergent validity is needed to measure the
accuracy of items of a construct towards the object being measured. To test the
convergent validity, there are two indicators called Factor Loading (FL) and Average
Variance Extracted (AVE). Indrawati (2015) stated, the FL Value can be used to
determine validity; if the FL value is more than 0.5, the item being tested is considered
as valid. the Average Variance Extracted (AVE) also can be used to determine the
convergent validity, AVE is valid if the value is greater than 0.5.
Based on table 6 we can concludes that in this study, all the items used are valid.
All item can be used in further analysis.
Discriminant Validity
6. Attitude toward Flash Sale moderates the relationship between Product Involve and
Impulse Buying.
7. Attitude toward Flash Sale moderates the relationship between Perceived Values and
Shopping Enjoyment.
8. Attitude toward Flash Sale moderates the relationship between Product Involve and
Shopping Enjoyment.
The inner model required to determine the R² for endogenous latent variables;
values of 0,67, 0,33, and 0,19 indicate a "Good," "Moderate," or "Weak" model.
Table of 11 above show that the calculation result of R Square in this research.
Attitudes has an R² Value of 0.675, this shows that consumers attitude can be explained
by the dimensions of Product Involve and Perceived Values (Independent Variables)
and indicate the model is “Good”.
Goodness Of Fit Test
Goodness of Fit Test is a metric for determining how well a model fits observed
or sample data; the higher the value, the better the model. The GOF equation is as
follows:
a. Repurchase Intention
c. The overall respondents agree with Consumer Attitude toward Flash sale of the
item questionnaire statement variable according to descriptive analysis result. It
shows that the Attitude toward Flash Sale is categorized as “Very Good”.
d. Based on the results of descriptive analysis, overall respondents agreed with 5
statement on the item. It shows that the Shopping Enjoyment is categorized as “Very
Good”.
e. Based on the result of descriptive analysis, overall respondents stated that they agree
with the statements on the item in the Impulse Buying dimension. It shows that the
Impulse buying is categorized as “Good”.
REFERENCES
Beatty, S. E., & Ferrell, M. E. (2002). Impulse buying: Modeling its precursors. Journal
of Retailing, 74(2), 169–191. https://doi.org/10.1016/S0022-4359(99)80092-X
Chaffey, D., & Chadwick, F. E. (2016). Digital Marketing: Strategy Implementation
and Pract (Seventh Ed, Issue July). PEARSON.
Cresswell, J. ., & Poth, C. . (2018). Qualitative Inquiry and Research Design Choosing
Among Five Approaches (4th editio). SAGE publications, INC.
Dianka, A. A. (2021). Performa e-Commerce: Shopee, Si Paling Laris Tahun ini.
TrenAsia.
Fred R, D., & Forest R, D. (2017). Strategic Management: A competitive advantage
approach, concepts and cases. In Fortune (16th editi). PEARSON.
Full Digital 2021: Global Overview Report. (2021). Hootsuite WeareSocial.
https://datareportal.com/reports/digital-2021-global-overview-report
Ghozali, I., & Latan, H. (2012). PLS Konsep, Teknik dan Aplikasi Menggunakkan
Program Smart PLS 2.0. Badan Penerbit Universitas Diponegoro.
Hart, C., Farrell, A. M., Stachow, G., Reed, G., & Cadogan, J. W. (2011). Enjoyment of
the shopping experience: Impact on customers’ repatronage intentions and gender
influence. Service Industries Journal, 27(5), 583–604.
https://doi.org/10.1080/02642060701411757
Indrawati. (2015). Metode Penelitian Manajemen dan Bisnis. PT REFIKA ADITAMA.
Indrawati. (2017). Perilaku Konsumen Individu. PT REFIKA ADITAMA.
Indrawati. (2021). The Effects of Self-esteem , Hedonic , and Utilitarian Motives on
Online Buying : The Mediating Roles of Impulsive and Intentional Buying
Tendencies.
IPrice. (2021). E-commece competition in Indonesia. Iprice Insights.
https://iprice.co.id/insights/mapofecommerce/en/
Kaveh, A., Nazari, M., van der Rest, J. P., & Mira, S. A. (2021). Customer engagement
in sales promotion. Marketing Intelligence and Planning, 39(3), 424–437.
https://doi.org/10.1108/MIP-11-2019-0582
Kotler, Philip & Amstrong, G. (2017). Principles of marketing. New York: Pearson
International.
Kotler, P., & Keller, K. L. (2016). Marketing management. In Soldering & Surface
Mount Technology (Vol. 14, Issue 3). PEARSON.
https://doi.org/10.1108/ssmt.2001.21913cab.040
AFS3 0,844
AFS4 0,839
AFS5 0,832
Shopping SE1 0,894
Enjoyment SE2 0,873
SE3 0,827 0,757 VALID
SE4 0,893
SE5 0,861
Impulsive Buying IB1 0,940
IB2 0,943 0,886 VALID
IB3 0,941
Source: Processed Result