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    4.4.1 Turtle Diagram A

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    rohit

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    © All Rights Reserved
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    4.4.1 Turtle Diagram A

    Uploaded by

    rohit
    4 views3 pages

    Copyright

    © © All Rights Reserved

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    XLSX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    4 views3 pages

    4.4.1 Turtle Diagram A

    Uploaded by

    rohit

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    TITLE : Maintenance Process DOCUMENT NO.

    -
    IATF 16949:2016 Clause Ref. - 8.5.1.5 ISSUE -
    ISSUE DATE -
    PURPOSE : This procedure covers about the maintenance process
    SCOPE : This procedure is applicable to all machine and tooling
    PROCESS OWNER : Maintenance HOD
    By what (Equipment material) Risks: By whom (personal, training, know-how, skills):
    1.) Spare Parts Mechanical / Electrical / Hydraulic / PLC / Knowledge
    2.) Tool kit

    Inputs: Outputs:
    1.) Breakdown Slip / Information 1.) Breakdown Log Book (Updated)
    2.) Breadkown log entry / SAP entry 2.) Breakdown Summary Updation / History Card
    3.) Machine Manuals/ Warranties (Manufacturers) Updated
    4.) PM Planning as per Production Plan 3.) Breakdown Analysis Report
    Maintenance Process 4.) Spare Parts Updated Sheet
    5.) Machine Handover Sheet
    (Breakdown, Preventive 6.) PM Checksheet (Updated)
    Maintenance)

    How (instructions, procedures, methods, Performance Indicators:


    technique): 1.) PM Plan Vs Actual Adherance (%)
    (1) Spare Parts Monitoring System 2.) Breakdown (Hours)
    (2) Machine Repair Instruction / Manual 3.) MTTR / MTBF
    (3) Safety Instructions / PPE (Personnel Protective
    Equipments)
    TITLE : CUSTOMER COMPLAINT HANDLING SYSTEM DOCUMENT NO. -
    IATF 16949:2016 Clause Ref. - 7.5.3. 8.2.1, 8.5.5, 8.7.1, 9.1.2, 10.3 ISSUE -
    ISSUE DATE -
    PURPOSE : This procedure covers all non-conforming products / items which are rejected by the customer.
    SCOPE : This procedure is applicable to all the rejected products returned from the customer.
    PROCESS OWNER : Quality Assurance (QA)
    By what (Equipment material) Risks: By whom (personal, training, know-how, skills):
    (1) Oracel, MS Excel format (1) Verbal complaint not addressed in QMS/ CAPA result in (1) Who - Customer Quality Representatives
    (2) Phone/Internet/E-Mail/Customer Portals customer dissatisfaction (2) Know how trainings - Problem Solving, Why-why
    (2) Customer complaint correction / CAPA mis-communication approach/deep analysis, tolerance analysis, Product,
    within organization result in repeated customer complaint Process Knowledte, Process Audits, Drawing study

    Inputs: Outputs:
    (1) Customer reported plant rejection, customer (1) Customer Quality Problem Report / Summary
    portals, field rejection, returned failed product, Debit (2) Customer analysis/ CAPA formats (wherever
    claims,etc. applicable)
    (2) Customer Representative communication (3) Communication to customer
    (3) Past failures know how (4) Standardized documents - Change Request
    Customer Complaint Notes, Control Plan,Process Flow Diagram,OPL
    Handling System (One Point Lesson) , PFMEA,etc.
    (5) Quality Alert communication on assembly &
    machines

    How (instructions, procedures, methods, Performance Indicators:


    technique): (1) Customer Plant Rejection - No's/PPM
    (1) Receiving Customer complaint (2) Warranty Rejection
    (2) Raising & communication of Customer complaint
    (3) Data collection, root cause analysis and action
    plan
    (4) C/m standardization and communication to
    customer for closure
    TITLE : DOCUMENT NO. -
    IATF 16949:2016 Clause Ref. - ISSUE -
    ISSUE DATE -
    PURPOSE :
    SCOPE :
    PROCESS OWNER :
    By what (Equipment material) Risks: By whom (personal, training, know-how, skills):

    Inputs: Outputs:

    Process - ?

    How (instructions, procedures, methods, Performance Indicators:


    technique):

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