The document provides solutions to common errors users may encounter on a visa scheduling website. It addresses issues like getting stuck on delivery or payment pages, inability to view schedules or reschedule appointments, and validation errors. Users are advised to tweak URLs or try alternate workflows like selecting a different visa type to resolve the issues.
The document provides solutions to common errors users may encounter on a visa scheduling website. It addresses issues like getting stuck on delivery or payment pages, inability to view schedules or reschedule appointments, and validation errors. Users are advised to tweak URLs or try alternate workflows like selecting a different visa type to resolve the issues.
The document provides solutions to common errors users may encounter on a visa scheduling website. It addresses issues like getting stuck on delivery or payment pages, inability to view schedules or reschedule appointments, and validation errors. Users are advised to tweak URLs or try alternate workflows like selecting a different visa type to resolve the issues.
The document provides solutions to common errors users may encounter on a visa scheduling website. It addresses issues like getting stuck on delivery or payment pages, inability to view schedules or reschedule appointments, and validation errors. Users are advised to tweak URLs or try alternate workflows like selecting a different visa type to resolve the issues.
If this issue persists every time when you’re in the document delivery section, I argue you not to click submit button rather than change the URL as mentioned above and click enter.
Click enter and you will see the magic:
When ever you login like after you enter username password and security questions and hit the following error: Solution:
Remember this issue happens that something that wasn’t injected properly, lets find out one by one
Now stay on this page where you get this error and try the following url hack
Copy this URL and paste it, you will be prompted to terms and conditions, den click yes. If still, it redirects to login page. Recommend step is to create a new username and new email ID.
However, if you need to redirect the old account to the new account, you need to first find out the UID ID of the old account,
Go to https://portal.ustraveldocs.com/ Click Forget Password and you will see the prompt message below.
Enter the email address that you were using previously in old portal and also the same email address that you used for sign up in new account where your hitting this authentication error and needs to create new username with different email addresses.
Once you enter that, it will send you temporary password to that email address which is associated with both sites
Now take that temp password and login to the site , the moment you do that, it will prompt you to change password, now on the right hand side , you will see the UID number of your profile which you can copy it and save it with you. Now come to a new portal and create new account and create a ticket or call to support team to link your old UID number to this new profile such that all the information will be back including payments etc.
How to find a old appointment after migrating from old portal to new portal:
Solution:
Go to home page like I have shown here!
And do the following hack:
This brings any existing appointments and current appointments. In fact this url helps to cancel appointments as well.
To see the ofc screen if home page is not showing schedule appointment: Go to home page of the site and type like I did: https://www.usvisascheduling.com/en-US/ofc-schedule/ The moment you click enter two things can happen, either it will redirect to you to home page or to ofc page.
a. If it re-directs to the home page, see the payment options under claim receipt what’s the status of your payment.
If it’s partially paid, and still you can’t hit the ofc screen, reach out to the support team. Majority with partially paid can able to see dates.
How to resolve SGA 01 or SGA 20:
If you’re facing this during scheduling screen, try to check Appointment Manager and see if there any existing appointments , if you see ofcs
Try to cancel everything and start fresh.
If you see No Slots during the schedule screen, try to check the same process. Point to remember:
Most users can be able to see calendars automatically after some days siting on SGA issues.
Issue:
Solution: Open a new tab and type www.usvisascheduling.com. Payment Issue 1:
Solution: If your receipt is expired, you will not see payment options working well. To make it work, please use start application, and start from beginning.
How to download appointment pdf:
Go to home page and if you don’t see appointment pdf.
How to reschedule my appointment, as I don’t see reschedule option:
Go to home page and if you don’t see reschedule option but believes to have appointment before, Please use the below url How to remove dependent in my profile as I can’t make any changes: Currently you can’t remove dependents as somehow the function they mentioned in the code isn’t working correctly.
Successfully dependent information should be on the highlighted one, not the below.
How to Claim Previous Payments that was paid prior to the July 28: Solution 1: Before you begin, make a list of three things. 1. Go to the old portal and enter the dependent email ID and click reset password (it will send a reset password, now use that reset password and login to the old portal, immediately it will ask you to change password (remember, you don't need to change password, but on the right hand side you see their UID number, now copy that number and keep aside) 2. Now, log in to the new site and click appointment confirmation to discover what UIDs Dependents are entitled to. (If both are matched, when you create a new profile, it should be the exact same number, rather than a separate UID) If UIDS do not match between the old and new portals (particularly for dependents), you must send a clear email requesting that all payment information be transferred from the old to the new UID. If you have OLD Appointment PDFs, they do have UID information down below and you can compare it with new portal (for now) because majority are attempting to reschedule, thus they may have preserved old appointment PDFs, if you don't have follow two. So, basically, you're making it plain from your end and asking customer service to simply transfer from this number to that, so that things go more quickly.
Sample Screenshot what I am referring:
In old portal:
Look at the UIDS on the right-hand side, you will see some numbers, whereas these numbers have been mismatched during the migration
This is from new portal, so now we need to map the old numbers 3***** &1*** to 9*** & 3****
In order to map , you need to create a ticket or do a web calling with them. Solution2:
If you already have paid the fees and the system isn’t showing it, try the following tweak.
Enter the receipt number and payment date and go to URL bar and after payment options type the below and click enter likewise do it for how many applicants you have.
Now come to home page and type en-US/ofc-schedule/ it should show a ofc calendar.
Point to be noted:
Majority cases migrated accounts should be able to see the calendar through ofc-schedule tweak as their payments are already generated but system shows as un-paid
Please try to start and close the application (if it didn’t work ) follow the next step
Solution2:
Instead of selecting, nonimmigrant, use immigrant and try to do random selection and then come to payment option or not.
After you have selected immigrant, keep checking with locations like MUMBAI VAC OR DELHI VAC and chose the visa category and come to under DS-260 section and give a random number.
Now come to the home page and close the application and wait for 24 hours to get your profile reset. (After 24 hours use as usual way your doing and you should now able to see this error being remediated)
Issue: personal details match a profile which already exists in our database. The User ID of that profile is 'xxxx-xxxx-xxx-xxxx-xxxxxxx'. If you created this profile in the past and forgot the password, please use the 'Forgot your password?' function on the login screen. If this username isn't familiar to you, please contact our helpline through the Provide Feedback option in the left menu or by sending an email to our helpline. Please don't forget to attach the scanned copy of your passport's data page to your feedback message/email."
Solution: As the error message clearly says, do the following.
Sign up with dependent details with the same email ID you have given previously or the email ID that is mentioned on the error message.
The moment, you sign up, YOU SHOULD NOTICE THAT HOME PAGE SHOULD SHOWS AS “CONTINUE APPLICATION”
Then click on continue application and keep going till you select Dropbox questions and now login back to the primary profile and try to ADD now. This error will be resolved.
Issue:
Solution:
Remove everything after the highlighted one and type /manage_depedents/ and click enter.
Catch a fish and deliver it to a man; he'll eat or sell it. Teach a man to fish, and an entire industry will be ruined - Karl Marx Give a profile to an agent; he can book it or ruin it. If you teach someone how to book it by themselves, an entire agent business will be ruined -- Sil
