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    BRM Project

    Uploaded by

    Akshay Choudhary

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    BRM Project

    Uploaded by

    Akshay Choudhary
    8 views3 pages

    Original Title

    Brm Project

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    8 views3 pages

    BRM Project

    Uploaded by

    Akshay Choudhary

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    Topic: Customer Satisfaction with Online Shopping Experience

    **Questionnaire:**
    Respondant
    1
    1.How satisfied are you with the overall online shopping experience? 2
    3
    1: Very Dissatisfied 4
    2: Dissatisfied 5
    3: Neutral 6
    4: Satisfied 7
    5: Very Satisfied 8
    2.How easy was it to navigate the website to find the products you were looking for? 9
    10
    1: Very Difficult 11
    2: Difficult 12
    3: Neutral 13
    4: Easy 14
    5: Very Easy 15
    3. Were the product descriptions accurate and helpful? 16
    17
    1: Not at all 18
    2: Slightly 19
    3: Neutral 20
    4: Mostly
    5: Completely
    4.How satisfied were you with the variety of products available?

    1: Very Dissatisfied Name


    2: Dissatisfied Section
    3: Neutral subject
    4: Satisfied
    5: Very Satisfied
    5.How would you rate the checkout process in terms of simplicity and speed?

    1: Very Complicated and Slow


    2: Complicated and Slow
    3: Neutral
    4: Simple and Fast
    5: Very Simple and Fast
    6.Did you encounter any technical issues while placing your order?

    1: Yes, Multiple Issues


    2: Yes, One Issue
    3: No
    7.How likely are you to recommend this online store to a friend or colleague?

    1: Very Unlikely
    2: Unlikely
    3: Neutral
    4: Likely
    5: Very Likely
    Gender Q.1 Q.2 Q.3 Q.4 Q.5 Q.6 Q.7
    Male 4 4 3 5 4 3 4
    Female 5 5 4 4 3 5 4
    others 3 2 3 4 4 2 3
    Male 4 3 5 4 3 4 5
    Female 5 4 4 5 4 5 4
    others 2 3 3 2 2 1 3
    Male 3 4 2 3 4 4 5
    Female 4 5 3 5 5 4 4
    others 3 2 4 3 2 1 2
    Male 4 5 4 5 4 3 4
    Female 5 4 5 5 5 5 5
    others 2 3 2 3 2 1 2
    Male 5 5 4 5 4 5 4
    Female 4 4 3 4 5 4 5
    others 3 2 3 3 3 2 3
    Male 4 5 4 4 4 3 4
    Female 5 5 5 5 4 5 5
    others 2 3 3 2 2 1 2
    Male 3 4 4 5 4 3 4
    Female 4 4 5 4 5 4 5

    Akshay Choudhary
    Marketing "C"
    BRM

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