خدمة العملاء
خدمة العملاء
خدمة العملاء
אאאאא
אאאא
אאא
אאא
א
אאאאא
א אאא
א א
{אא אאאא
אאאאאא
Kא{{
אאאאא{אאא
{אאאא{א
Kא
Wאא{א{אא
{א{אאWא א-
Kא
א{אא Wא א-
Kאאאא{אא{
{אאאאWא א-
K {} ص
אאא
אאאאא
אאאא
א
אא
אא
١
אא אאא
אא א א
אא
Wאא
Kאא{א{אא
Wאא
Wא{אא
Kאא •
Kאאאא• א
Kא{אאא •
Wאאא
K٪٩٠אאא
K٣Wאא
Wאא
Kאאא J ١
KאאאאWאא
-١-
אא אאא
אא א א
{אאאא {א אאא
א٪١١{א٪٤٤אאאא
{אאאאE٪٢٢Fא{?
KE٪٨Fאא
א{؟א{אא٪٨٥
{א{א א
Wא?
Kא •
Kאאא •
Kאאאא •
א• א
{אאאא
Kאא
אאאא? א
{א {אאא
Kאאא
{א{אא
א{אא{א
{אא ?{
אא{אאא
K{אא??א
{א{אא?אאא
א
א{א{אא
Kא
-٢-
אא אאא
אא א א
אא
{אא{א א
Wאא{א{
א א
{א Kא -
אאאא Kאא -
Kא -
א
{ Kא -
Kאאא Kא -
Kא?? -
א K א-
א K?אא -
אאא{ Kאא -
א{ K?א -
א
א{א Kאא -
K K -
??
א K -
K -
אא { K -
א
א{א K?א -
אא{?
א K -
Kאא
-٣-
אא אאא
אא א א
א א
{ K -
{א Kא{א -
א{א K -
{א K -
א
? Kא -
K
א א K{א -
א א{א K -
א
Kא K -
אא -
א
Kא
א{ K{ -
א{ א { -
{ Kאא
{אאא{אא Kאא -
א
א K -
K Kא{ -
-٤-
אא אאא
אא א א
א א
א K{ -
אאא K -
{ K{ -
{ K -
אאא
א
K -
Kא -
אא{ K -
K
Kא -
אאא Kא?א -
אא K -
{אא Kא{ -
א
Kאא K -
K? -
Kא -
{א א -
{ אאא Kא
א K -
א Kא{ -
א
Kא Kא{א -
K -
-٥-
אא אאא
אא א א
-٦-
אא אאא
אא א א
? א{אאא
א
{אא٪٨٢אאאא
אאאאאאא {א
א{EאאאFאא{א א
Wאאאאאא
{א{אא אK١
אאאאא{א
K
{אאאאאאאא K٢
Kאא{א
אא{אא?א K٣
??אא{א{
Kא
אא{אאאא K٤
Kאאא??
Kאאאא{אא K٥
אא{אא{אאאא K٦
{א{אאאא
Kאא
אFא?א{אאאאא K٧
אאא{Eאא?א
Kא
-٧-
אא אאא
אא א א
א
KEאאFאאאWאא
KאאWא
KKKKאWא
KאWא
KאאWא
Kאאא{KKKKא٩Wא
{א٦{אאWא
KEKאFאאאאא
KאאKK?Wא
Kאא{Wא
؟אאאאא
KאWאא
KאאWא
KKKKאWא
KאאWא
KאWא
Kאא{Wא
KEאFWא
Kאאאא{אאWא
K٥٥אא{ אאWא
Kאא{ אWא
K٣٧אWא
K٤٨אא{א{١٨Wא
-٨-
אא אאא
אא א א
Kא{Wא
KאKK?אWא
؟אאאא
KאאWאא
KאאWא
KKKKאWא
Kא{אאWא
KEאאF?אWא
KאאWא
Kא
KWא
K٤٥Wא
KKא{א{א{א אWא
K4C,s{א
KאKK?Wא
KWא
אאאאאWא
Kא
K٣٥אא{?Wא
K{אאאWא
؟אאאא
-٩-
אאא
אאאאא
אאאא
א
אא
אא
٢
אא אאא
אא א א
אא
Wאא
{א אאא{א
Kאא
Wאא
Wא{אאא
Kא• א
Kאא{אאאא •
Kאאאאא •
Kאא{אא• א
Wאאא
K٪٩٠אאא
K٥Wאא
Wאא
Kא J ٢
K J ٣
Kא J ٤
K J ٥
K J ٦
KאאאאאWאא
-١٠-
אא אאא
אא א א
אW?
אא{אאא
אאאאא{
Wאאאא{א
?{אאא א K١
K
Kאאאא אK٢
Kאאאאאאא K٣
Kא{אאאאא K٤
Kאאאאאא K٥
Kאאא K٦
Kאאאאאא K٧
אאW?
WאJ ١
א{ אאא
?א {אאא{
Kא?
KאאJ
Wאא
{{{אא •
Kאאאא{א
אאאאאאא •
Kא
Kא?א{א •
K?אאא{{א •
-١١-
אא אאא
אא א א
אאאאא
א{א{א
Kאא
WאJ
{אאאאא
א{{?א{אא
Wא
Kאא{אא K١
Kאאא K٢
Kאאאא K٣
Kאאאא K٤
Kאאא K٥
Kאאאא{אא K٦
Kאאא K٧
Kא{אא K٨
WאאJ ٢
{אאאאאא
אאא{אKKKא{א
{א {א א
Kא
WאאאאאJ ٣
אא{אאאא
א{אא{א
{EF{
אאאא{אאאא
Kאאאאא
-١٢-
אא אאא
אא א א
WאJ ٤
א{אאאאא א
Wא{אא
KאW
KאאW
אא{ אאא
אא
אאא{אאא
Kאאאאא
WאJ ٥
אאאאא
אאאאאאא{אאא
אאאאאא{אא
Kאאאא
{EאFאאא
אא
{אאא{א{אאא
אאא{א{ א
Kאאא
אאאאW?
Wאאאא
Kאא{אאא K١
{אאאאאא K٢
KאKKKא{א
Kאאא K٣
Kאאאא K٤
K{א K٥
-١٣-
אא אאא
אא א א
Kאאא K٦
Kא K٧
WאאאאJ
Kאאא אK١
אאאא אK٢
Kא
אאאאאאאא K٣
Kא{א
א{א?אאא K٤
Kאאא
Kאאא{אאא K٥
Kאאאאא K٦
Kאאאא אK٧
אאאא{א K٨
Kא{א
Kא K٩
Kאאאא K١٠
-١٤-
אא אאא
אא א א
{אא{אאאא
K{א
Kאאא
KKKKKKKKKKKKKKKKKKKKאאKKKKKKKKKKKKKKKKKKWKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKWKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKWאאKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKWאא
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKWא
Wאא א
א א א
א ٢١ ١٨
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
رﻗﻢ اﻟﻘﻄﻌﺔ
א א
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKא א
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKאא
٢٠٠LLWאKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKא
Kאאאאא E٩٠Fא א
-١٥-
אא אאא
אא א א
WאאJ
אאאאאאא
Wאא
Kאאא אK١
{א{אאא{א
אאאא K٢
Kא
Kאא K٣
Kא{אא{א{אאא K٤
Kאאא K٥
Kא K٦
؟W?א
אאא{א
Wאא{{אא
Kאא K١
Kאאאאאא K٢
K{ K٣
Kאאאא{א K٤
א{א{א אאאאא
Wאא{א
?אאא{א א-
Kאא{
Kאאא{א -
Kאאא{אא א-
Kאאאאאאא -
-١٦-
אא אאא
אא א א
Wאאאאאא
Kאאא K١
K{אאא K٢
Kא K٣
K?{אאאא K٤
Kאא{א אK٥
-١٧-
אא אאא
אא א א
אאWא
א א
١٠ ٩ ٨ ٧ ٦ ٥ ٤ ٣ ٢ ١
Kאאא ١
Kאאא?אאא ٢
Kא{אא ٣
אאאא ٤
K?
Kאאאא ٥
Kאאאא ٦
אא ٧
אאא ٨
K
Kאאאא ٩
אאאא ١٠
K ١١
א ١٢
Kא
Kאאא ١٣
Kאא ١٤
Kאאאא ١٥
?אאאא ١٦
Kא
?אא אא ١٧
K
Kאא א١٨
אאא ١٩
K
-١٨-
אא אאא
אא א א
Kאא ٢٠
א?אא ٢١
K
Kאאאא ٢٢
{אא ٢٣
Kא
{אאאאא ٢٤
K
אאאא ٢٥
Kאא
{אאאא
Kאא
-١٩-
אאא
אאאאא
אאאא
א
אא
אא
٣
אא אאא
אא א א
אא
Wאא
Kאאא{אא
Wאא
Wא{אא
Kאאאאאא •
Kאאא?אאא• א
Wאאא
K٪٩٠אאא
KWאא
Wאא
Kאאא J ١
KאאאאאWאא
-٢٠-
אא אאא
אא א א
Wאאאא
{אא
אאא
{
אאאאא{ אא
אאאאאא
Wאא
Wאא–١
{{א{אאאאא
אא{?אאא
א{ {
א
אא{אאאא
אFW
אW{ א
Kאא{E
Wאאא–٢
אאאא{אא
אא FW? אא{אא
א{E٨٥F אאEאאאא
אאאאFאאאאאא
{ {א א
אא{E٦J ١אאF
אא{Eאא
Kאאאא?א?אא
?אאא?אאא
Kא
W?אאא–٣
W{ } صאאאאאא
א?א{?א{?א{א?א{?א{?
אF
KאEK?אאאאאא{
-٢١-
אא אאא
אא א א
א
אא{אא
א{אאאאאא
אא{{אאאאא
Kאא
Wא–٤
אא{אאא{
אאא{אאאאאאא{אאא
אאFאאא{א
KEאאאא{א
W–٥
{אאאא{א
אא{E FWא{{
א {?א
Wאאאא{אא
{٤٠Z٢١אא{EFא
K٤٢אאא
Wאא–٦
אאאFW{ } ص א{א
אא{אא{א{א{א{אא
KאאE?א
א{אאאאאאא
אאא{א{ {
{אאא{אא{אא
K
-٢٢-
אא אאא
אא א א
W?א?–٧
א{אא{א
FWא{{{?א
Kא{E{אא
Wאאאא–٨
{אאא {אאא
אאא{אא{א
אאאFW{ } صא{א
Kא{EKKKKKKאאא
Wאאא–٩
{{אאאאא
K
Wאא–١٠
א{אאאFא{אא
KE٢٧٦אאFאא{E
Wאאא–١١
FW{ } ص א{אא{אא
Kאאאא{E
Wא–١٢
אא{אא
{{ אא{?א
{אאאאאא
{אא{א אא
Kא{א
-٢٣-
אא אאא
אא א א
Wאאאאא–١٣
{אאאאאא
א
אא{?אא
אא
א??
אFW { } صאא{א
Kאא{Eאא{אא
{{אא
אאא{EFW { } صא
{ א אאא{א א{
Kאאאאאא
אאאאFW{ } صא
K٢٩٧W{אאא{Eא
Wאא–١٤
אאא{KKKא??א
אא{א{א
FW א{
{{ א{א
Kא{E
Wאא–١٥
א{אא{אא
אאאא{אאאאאאאא
{אאא FW
KאאEאא
-٢٤-
אא אאא
אא א א
Wא–١٦
Wאאאאא
K{Eאאא FWא
Wאאא–١٧
א{א{אא
אF
א{אאא? {אא
{א א אא
Eאא
KE٣٥J ٣٤אאFאא
{אא?אא
א{EאאאאאאאFW{ } صא
Kא
Wאא–١٨
א
FWא{אא{א
אאאאאא{אא{E
אאFW
א{אאא
{אאאאא{א{E
KE١אאF{אא{EאאאFW
{אאאאא
אא{אאאא
K{?א{אאאא
-٢٥-
אאא
אאאאא
אאאא
א
אאא
Eאא)
אאא
אא אאא
אאא א א
Wאאא
Wא{אא
WאאאאאאאאJ ١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٤
KK?אאאאאJ ٢
؟א
Kאא{אJ ٣
WאאאאאJ ٤
Kא K١
K{אאאא אK٢
Kאאא אK٣
אא {אאJ ٥
K؟אאא{א{א
Wאא{אאאאJ ٦
K? K١
-٢٦-
אא אאא
אאא א א
Kאאא K٢
Kא K٣
WאאאJ ٧
Kא אK١
Kא אK٢
Kא אK٣
Kאאא אK٤
WאאJ ٨
Kא אK١
Kא אK٢
Kא אK٣
Kא אK٤
WאאJ ٩
WאאאאאJ ١٠
WאאאאאאJ ١١
Kאא{ K١
K K٢
Kאאא אK٣
Kאאאאא K٤
-٢٧-
אא אאא
אאא א א
-٢٨-
אא אאא
אאא א א
Wאאא
Wא{אא
WאאאאאJ ١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٤
WאאאאאאJ ٢
Kא K١
Kאאאאאאא K٢
Kאאא K٣
K?א K٤
WאאאאJ ٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٤
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٥
KאאאאאאאJ ٤
-٢٩-
אא אאא
אאא א א
אא{אאאאאJ ٥
א {אאא
א
K?
؟?א
Wאאאא אJ ٦
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٤
WאאJ ٧
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K١
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K٣
אאא{אאאאאJ ٨
Kאאא{
א{אאאאאאאאJ ٩
K?{אאא
Kא?אאאאJ ١٠
-٣٠-
אא אאא
אאא א א
א
אאא אאJ ١١
K{א{א{אאא
K א
-٣١-
אא אאא
אאא א א
Wאאא
Kא{אא
{אאאאאאJ ١
{אWאאאא
؟?
KאאKKאא
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
Kאאא{אאJ ٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
K?אאאא אאאJ ٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KאאאאאאJ ٤
Kאאאא??אJ ٥
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
-٣٢-
אאא
אאאאא
אאאא
א
אאא
Eאא)
אאא
אא אאא
אאא א א
Wאאא
WאאאאאאאJ ١
Kאא K١
Kאא{א K٢
Kאאאא K٣
Kאאאאא אK٤
KJ ٢
KJ ٣
KE٢FאJ ٤
?
א{אאאJ ٥
Wאאא
Kא K١
K?אא K٢
K{?א אK٣
KE٢FאJ ٦
KE٣FאJ ٧
KE١FאJ ٨
KJ ٩
-٣٣-
אא אאא
אאא א א
KJ ١٠
KE١FאJ ١١
J ١٢
א{
אא
Kא
KJ ١٣
-٣٤-
אא אאא
אאא א א
Wאאא
Wאאאא J ١
?{אאא{א K١
Kא
Kאאאא אK٢
אא{אאאאא K٣
K
Kאאא K٤
KE٢FאJ ٢
WאאאאJ ٣
Kאא K١
Kאאא K٢
Kאאאא K٣
Kאאאא K٤
Kאאא K٥
KJ ٤
KJ ٥
Wאאאא J ٦
Kאאא K١
Kאאאאא K٢
Kא K٣
Kאאא K٤
-٣٥-
אא אאא
אאא א א
WאאJ ٧
Kאאא אK١
Kאאאאא K٢
Kאא K٣
KJ ٨
KJ ٩
KJ ١٠
KJ ١١
-٣٦-
אא אאא
אאא א א
Wאאא
FW א{{J ١
Kאא{E
KאאאאאאJ ٢
אא Wאאא
Kאאאאא{٣٨א{٤٠אא
אFW{} א{?אאאאאאJ ٣
א{א? א{?א{?
א{אא{?א{?
..K.א{Eאאא
KJ ٤
FW{} אر{אאאאJ ٥
Kאא{Eאא{אאא??א
-٣٧-
אא אאא
א א
אא
WאW?
K١٩٨٠{אאא{א{אא{ J ١
{ א א { א א {?א ? { א J ٢
K١٩٩٥{
K١٩٨٨{אא{א{אא{א J ٣
{ א{א{א{ J ٤
K{אא{א
K٢٠٠٠{א{אא{אא J ٥
{{א אא{אאK{ J ٦
K١٩٨١{
K١٩٨٥{{א{א{ J ٧
K١٩٩٩{א{אא{א J ٨
{אאא{א{ אאא{א J ٩
K
WאW?
1- Allen, Robert, etal., Selling Dynamics, New York, McGraw Hill Book Comp.,1984
.
2- Bellenger, Donney N., Thomas N. Ingram, Professional Selling, Text and cases,
New York, Macmillan Publishing Company, 1984 .
3- Brown, Andrew , Customer Care Management , Giving Added Value in today's
Competitive environment, UK, Halley Court, Jordan Hill, Oxford, Butterworth-
Heinemann Ltd., 1991.
4- Cannie, joan koob and Donald caplin, Keeping cutomer for life, new york,
AMACOM, American management Association, 1991 .
5- Hansen, Mack, Sales Negotiation Strategies, New York ,AMACOM, American
Management Association, 1977 .
6- Hise, Richard T., Effective Salesmanship, Hinsdale, Illinois, The Dryden Press,
1980 .
7- Jackson, Donald W., jr., and Others, Selling, the personal force in marketing,
New York, John Wiley & Sons, 1988 .
-٣٨-
א אאא
א א
א
א א
١ KאאWאא
١ K K١
٣ Kאא K٢
٨ Kא K٣
١٠ KאאWאא
١١ KאW?
١١ KאאW?
١٣ KאאאאאW?
١٦ KW?א
٢٠ KאאWאא
٢٦ Kאא
٣٣ Kאא
٣٨ Kאא