2.Dr M.N.Qureshi-CV
2.Dr M.N.Qureshi-CV
2.Dr M.N.Qureshi-CV
1
[5] Teaching Experience:
M S. University of Baroda, Vadodara
Ph.D. Guidance:
Guiding 04 Research scholars at Indian Institute of Technology Roorkee, Roorkee
Guiding 02 Research scholars at M.S.University of Baroda, Vadodara
Guiding 02 Research scholars at Gujarat Technological University, Ahmedabad
Research Areas:
Logistics and Supply Chain Management, TQM in service sector, Customer experience,
Branding etc.
Flexible Manufacturing System, SPC, Quality Control, Machining etc.
Software Proficiency:
MATLAB 7.0.1, EXPERT CHOICE 11, SUPER DECISION 1.6.0, WEKA 3.4, AutoCAD
2005, Microsoft Office 2003, SmartDraw 6.0, MINITAB 13.0, SPSS 16.0, SIGMAPLOT
9.0, LINGO 10.0, LINDO 6.1, LISREL 8.8, Amos 5.0
Book Edited:
Ergonomic Research Techniques
2
Article published in News Paper:
“Total Quality in Engineering Education”, published in Indian Express under OPTIONS,
issue of 2-2-2000 from Ahmedabad / Vadodara Edition.
Participated in the first pilot project of National Vocational Qualifications (NVQs) and
achieved a NVQ Qualification as an Assessor for the following levels from EMTA Awards
Ltd., U.K. through Confederation of Indian Industry (CII), Ahmedabad and British
Technical International (BTI, U.K.)
1. U1019357- To Assess Candidate Performance (D32- Level)
2. U1019358- To Assess Candidate Using Differing Sources of evidence (D33- Level)
3
B) Training Programmes Attended: 22
(Refer Annexure-III)
Name of the Programme No of Programmes attended
STTPs by AICTE/ISTE 13
AICTE QIP-Short Term Courses 08
Research Methodology for Ph.D. Supervisors 01
[9] Contribution Towards Students’ Development Activities:
As a Founder Faculty Adviser started the ISTE Students Chapter in Feb, 1998 at
Polytechnic and conducted various activities like Seminars, Industrial visits, Quiz tests,
Group discussion, and Cultural programs leading to overall development of students and
won the following awards consecutively.
Mentoring students who took part in II Annual Convention at NIT, Jalandhar and won
several prizes during 3-4 Oct, 2002.
Mentoring students, who took part in “Elocution on Educational Reforms in India” at
MSU on 20th Jan, 2001.
Contributed as a ‘Judge’ in Technical Event of FOOTPRINTS related to Mech. Engg.,
during 2009 and 2010.
[10] Contribution towards Teachers’ Development Activities:
4
As a Session Chair-Person conducted session in NCEVT’09 Conference held during
11th -12th , September, 2009 at Parul Institute of Engineering & Technology, Limda,
Vadodara
As a Session Chair-Person conducted session in National Seminar on Ergonomic
Research Techniques held during 11-12, Feb, 2010 at Faculty of Home Science, MS
University, Vadodara.
As a Session Chair-Person conducted session in 6th Indian Congress on Quality,
Environment, Energy and Safety Management Systems and 1st International Quality
Congress National Seminar during 20-11, Dec., 2010 at Baroda Productivity Council,
Vadodara.
Member of ‘Academic Council Committee” of Vadodara Institute of Engineering,
Kotambi, Waghodiya.
Dr. M.K.Tiwari
Professor, Industrial Engineering & Management Department,
Indian Institute of Technology Kharagpur, Kharagpur
Contact Numbers: +91-3222-283746(O), +91-3222-283747(R)
Fax: +91-3222-255303, Mobile:+919734444693
[email protected]
5
Annexure - I
LIST OF RESEARCH PUBLICATIONS
PUBLISHED INTERNATIONAL JOURNAL PAPERS (24)
1. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Total Quality Management in
Service Sector: A Literature Review”, International Journal of Business Innovation
and Research (IJBIR) (Accepted)
2. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Total quality management
practices in manufacturing and service industries: A comparative study”, Int. J. of
Advanced Operations Management (IJAOM) (Accepted)
3. Garg, R., Rahman, Z., Qureshi, M.N. (2011), “Identifying and ranking critical
success factors of customer experience in banks: An analytic hierarchy process
(AHP) approach”, Journal of Modelling in Management, Emerald (Accepted).
4. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Total quality management and
service quality: an exploratory study of management practices and barriers in service
industries”, International Journal of Services and Operations Management (IJSOM),
(Accepted).
5. Garg, R., Rahman, Z., Qureshi, M.N. and Kumar, I. (2011), “Customer Experience:
a critical literature review and research agenda”, Journal of Relationship Marketing,
Taylor& Francis (Accepted).
6. Garg, R, Rahman, Z. and Qureshi, M.N. (2011), “Modelling the Factors of Customer
Experience to Enhance the Customers’ Satisfaction”, International Journal of
Modelling in Operations Management, (IJMOM), Inderscience (Accepted).
8. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of interaction among the
barriers to total quality management implementation using interpretive structural
modeling approach”, Benchmarking: An International Journal (BIJ), Emerald, Vol. 18
No. 4,pp.(online).
10. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “An interpretive structural
modeling approach for modeling the practices of total quality management in service
sector”, International Journal of Modelling in Operations Management (IJMOM),
Inderscience, Vol.1 No.3, pp.223-250. .
11. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “A study of total quality
management and supply chain management practices”, International Journal of
Productivity and Performance Management (IJPPM), Vol.60 No.3, pp.268 - 288.
12. Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “The relationship between total
quality management and quality performance in the service industry: a theoretical
6
model”, International Journal of Business, Management and Social Sciences,
(IJBMSS), Vol. 1, No. 1, pp. 113-128.
13. Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Pareto analysis of Total Quality
Management factors critical to success for service industries”, International Journal
for Quality research, Vol.4 No.2, pp.155-168.
14. Qureshi, M.N., Kumar, P. and Kumar, D. (2009), “Framework for benchmarking
logistics performance using fuzzy AHP”, International Journal of Business
Performance and Supply Chain Modelling (IJBPSCM), Vol.1 No.1, pp.82-98.
15. Qureshi, M.N., Kumar, P. and Kumar, D. (2009), “Selection of 3PL Services
Providers: A Combined approach of AHP and Graph theory”, International Journal
of Services Technology and Management (IJSTM), Vol.12 No.1, pp.35-60.
17. Qureshi, M.N., Kumar, P. and Kumar, D. (2009), “Selection of 3PL Services
Provider under Fuzzy Environment: A Graph-Theoretic and Matrix Approach”,
International Journal of Logistics Systems and Management (IJLSM), Vol.5 No.5,
pp.551-573.
18. Qureshi, M. N., Kumar, P. and Kumar, D. (2009), “Selection of potential 3PL
service provider: A fuzzy QFD approach”, International Journal of Logistics Systems
and Supply Chain Management (IJLSCM), Vol.1 No.1, pp. 27-39.
19. Rahman, Z. and Qureshi, M.N.(2008), “Developing New Services using Fuzzy
QFD: a LIFENET Case Study”, International Journal of Health Care Quality
Assurance (IJHCQA), Vol.21 No.7, pp.638-658.
20. Qureshi, M.N., Kumar, D. and Kumar, P.(2008), “Decision Support Model for
Evaluation and Selection of 3PL Services Providers”, International Journal of
Logistics Systems and Management (IJLSM), Vol.4 No.3, pp.255-281.
21. Qureshi, M.N., Kumar, D. and Kumar, P.(2008), “An integrated model to identify
and classify the key criteria and their role in the assessment of 3PL services
providers”, Asia Pacific Journal of Marketing and Logistics (APJML), Vol.20 No.2,
pp. 227-249.
22. Rahman, Z. and Qureshi, M.N. (2008), “LIFENET hospitals (India): developing new
services' case study”, International Journal of Health Care Quality Assurance
(IJHCQA), Vol.21 No.3, pp. 274 - 288.
23. Qureshi, M.N., Kumar, D. and Kumar, P.(2007), “Modeling the Logistics
Outsourcing Relationship Variables to Enhance Shippers' Productivity and
Competitiveness in Logistical Supply Chain”, International Journal of Productivity
and Performance Management(IJPPM), Vol.56 No.8, pp.689-714.
24. Rahman, Z. and Qureshi, M.N. (2007), “Integrating the supply chain flows for
business effectiveness”, Journal of Studies in Business and Economics (JSBE),
Vol.13 No.1, pp. 5 - 20.
7
PUBLISHED NATIONAL JOURNAL PAPERS (06)
1. Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Integrating Total Quality
Management and Supply Chain Management: Similarities and Benefits”, The ICFAI
Journal of Supply Chain Management, Vol. VII No.4 pp. 26-44.
4. Qureshi, M. N., Kumar, P.and Kumar, D. (2008), “3PL Evaluation and Selection
Under a Fuzzy Environment: A Case Study”, The ICFAI Journal of Supply Chain
Management, Vol. V No. 1, pp. 38-53.
1. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Assessing the Awareness of Total
Quality Management in Indian Service Industries: an Empirical Investigation”, The
First International Conference on Interdisciplinary Research and Development,
Bangkok Metro, Thailand.
2. Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of Total Quality
Management Practices in Manufacturing and Service Sectors”, The First International
Conference on Interdisciplinary Research and Development, Bangkok Metro,
Thailand.
8
Process”, 1st International Quality Congress & 6th Indian Congress on Quality,
Environment, Energy and Safety Management Systems (ICQESMS), 20-21,
Dec.,2010, pp.65-77.
10. Qureshi, M. N. and Sonigra, S.S. (2010), “Quality Assurance of Bend and Twist of
Connecting Rod of I. C. Engine”, 3rd International Conference on Advances in
Mechanical Engineering (ICAME-2010), Jan 4-6.(Pg.244-248)
13. Mittal, D., Qureshi, M.N. and Sachdeva, A.(2007), “Resolving customer satisfaction
through quality function Deployment - a case study of service sector ”, published in
proceedings in “Global Conference on Production and Industrial Engineering (CPIE-
2007)” NIT, Jalandhar and Global Institute of flexible Systems Management (GIFT),
New Delhi, Mar 22-27.
14. Qureshi, M. N., Kumar, D.and Kumar, P. (2007), “A Fuzzy QFD Approach to Select
3PL Services Provider to Support Logistics Services”, published in proceedings in
“Global Conference on Production and Industrial Engineering (CPIE-2007)” NIT,
Jalandhar and Global Institute of flexible Systems Management (GIFT), New Delhi,
Mar 22-27.
15. Qureshi, M. N., Kumar, D.and Kumar, P.(2007), “Integrating AHP with QFD for the
Selection of 3PL Services Provider for Shippers’ Requirements”, XI Annual
International Conference of SOM, (AICSOM 2007), published in proceedings, SIOM,
Nasik, 2007, Dec.21-23.
16. Qureshi, M. N., Kumar, D.and Kumar, P. (2007), “Performance evaluation of 3PL
service provider - case study” International Conference on Quality Management
Practices-2007"(ICQMP07) published in the proceeding, Mumbai, Aug., 16-17.
17. Qureshi, M. N., Kumar, D.and Kumar, P. (2007), “Naive Bayes Based Vendors’
Trust Assessment for Better Supply Chain Management”, International Conference on
Information Systems, Technology and Management (ICISTM 2007), Institute of
Management Technology, Ghaziabad, March, 12-13, pp.100-121.
9
18. Qureshi, M. N, Kumar, D.and Kumar, P., (2007), “Selection of Potential 3PL
Services Providers using TOPSIS with Interval Data”, IEEE International Conference
on Industrial Engineering and Engineering Management, published in proceedings,
Singapore, Dec. 2-5, pp.1512-1516.
19. Qureshi, M. N., Kumar, D.and Kumar, P. (2007), “Performance Evaluation of TQM
in Indian Logistics Industries - A Graph Theory and Matrix Approach”, International
Conference on “Recent Trends in Mechanical Engineering”, published in the
proceedings, UEC, Ujjain, Oct. 4-6, pp.IP6-10, Vol.-II.
20. Qureshi, M. N., Kumar, D.and Kumar, P. (2006), “Trends in Logistics Services:
Indian Scenario”, 4th AIMS International Conference on Management, Indian
Institute of Management, Indore, December, 28-31.
21. Qureshi, M. N., Kumar, D.and Kumar, P. (2006), “TOPSIS Application in 3PL
Evaluation under Fuzzy Environment”, 4th AIMS International Conference on
Management, Indian Institute of Management, Indore, December, 28-31.
3. Zillur Rahman, Qureshi, M. N. and Faisal Talib (2010), “Integrated Model for
Prioritizing Service Quality - Case for Effective Supply Chain”, National conference
on Advances in Mechanical Engineering,(NCAME-2010), Aligarh Muslim University
, Aligarh, 27-28, Nov,2010, pp. 139-144 (ISBN 93-80697-33-3).
4. Mohd. Mohsin Khan, Khusro Qasim Qureshi, M. N, and Sabir Ali Khan. (2010),
“Economically Computerized Welding System”, National conference on Advances in
Mechanical Engineering,(NCAME-2010), Aligarh Muslim University , Aligarh, 27-
28, Nov,2010, pp. 112-116 (ISBN 93-80697-33-3).
10
6. Sangani, K.B., Qureshi, M. N. and Karia, M.C. (2010), “Optimizing Energy
Consumption through Energy Auditing- Case study of Chemical Process Plant”,
National Conference on Advances in Materials and Product Design (AMPD-2010),
SVNIT, Surat, 22 -23 Nov., 2010, pp.336-342.(ISBN:978-81-8465-293-2).
8. Sangani, K. B., Qureshi, M. N. and Karia, M.C. (2010), “Energy Conservation and
Audit for Compressed Air System in a Process Industry -A Case Study”, National
Conference on Recent Trends in Mechanical Engineering 2010 (NCRTME-2010),
Datta Meghe College of Engineering, Mumbai, 28-29 August,2010.
11. Qureshi, M. N. and Khan, M.M. (2010). “Managing Ergonomically Designed Tools
through Fuzzy QFD”, Ergonomic Research Techniques, MSU,Vadodara, 11-12,
Feb.,2010
15. Nirmal, N. P., Qureshi, M. N. and Qureshi, A. A. (2009) “Fuzzy Expert Decision
Support System for Vendor Selection: A Literature Review & Framework for
Development”, The National Conference on Recent Developments in Computing and
its Applications (NCRDCA 2009), New Delhi, pp.274-282.
16. Qureshi, M. N., Kumar, D., Kumar, P. (2006), “A TOPSIS Methodology to Support
Outsourcing of Logistics Services”, 10th Annual Conference of the Society of
Operations Management, Indian Institute of Management, Ahmedabad, 21-23
Dec.,2006.
17. Agarwal, R. and Qureshi M.N. (2003), ”Supply Chain Management”, Proceeding of
World Class Manufacturing, Amrita Institute of Technology and Science, Coimbatore,
7-9 May, 2003 (Paper in CD).
11
18. Agarwal, R. and Qureshi M.N. (2003), “Total Production through TPM”, Proceeding
of World Class Manufacturing, Amrita Institute of Technology and Science,
Coimbatore, 7-9 May, 2003 (Paper in CD).
19. Qureshi M.N. (2003), “Value Methods: A competitive Strategy for World Class
Operation”, Proceeding of Advances in Manufacturing Technology at N.S.S College
of Engineering, Palakkad., pp. 35-36
20. Qureshi M.N. and Qureshi A.A. (2003), “ Meeting Challenges of World Class
Operation towards Engineering Management for the Successful Entrepreneurship”,
Proceeding of Entrepreneurship Awareness Camp on Development of Ancillaries for
Large & Medium Scale Industries at SVNIT, Surat, pp.37-42.
21. Qureshi M.N. (2002), “Role of Institution as Technology Transfer Centre for R&D,
Testing and Consultancy”, Proceeding of Role of Technical Education for Sustainable
Development at ADIT, New VV Nagar.
22. Agarwal, R. and Qureshi M.N. (2001), “The Crux of Creative Thinking and its
impact on Organizational System”, Proceeding of XXXI, Annual Convention of ISTE
and National Seminar on Integrating Human Values in Technical Education, at
Kalinga Institute of Industrial Technology, Bhubaneshwar, pp.91
25. Qureshi M.N. (2001), “Enterprise Resource Planning (ERP)”, Proceeding of Modern
Methods for Economic & Quality Production, Nanded.
27. Qureshi M.N. and Agarwal, R. (2001), “Accessing TQM in Engineering Education”,
Proceeding of Technical Education Transformation to Knowledge Society at
Dayalbagh Educational Institute, Agra.
28. Qureshi M.N. (2001), “Total Quality in Engineering Education”, Proceeding of Total
Quality Management in Engineering Education, Raipur Institute of Technology,
Raipur, pp.103-112.
29. Qureshi M.N. and Khan, M. (2001), “Role of IT in Technical Education”, Proceeding
of 5th Annual Convention of ISTE, Gujarat Sec & National Seminar on “Role of IT in
Educational System, pp.11.
30. Desai, A. S., and Qureshi, M. N.(2000), “Factories of the Future”, Proceeding of
World Class Manufacturing Systems at Bundelkhand Institute of Engg & Tech,
Jhansi, pp.95-102.
12
31. Qureshi, M. N.(2000), “Customer Focus- A TQM Survival Approach of New
Millennium”, Proceeding of World Class Manufacturing Systems at Bundelkhand
Institute of Engg & Tech, Jhansi, pp.103-107.
Annexure - II
List of International/National Seminars/Conferences/Conventions Attended (34)
1. Attended National Conference on Employment Scenario in India in the Post Reforms
Period organized by Department of Commerce , M S University of Baroda, during 4-
5,March,2011
3. Attended 6th Indian Congress on Quality, Environment, Energy and Safety Management
Systems and 1st International Quality Congress National Seminar during 20-11, Dec.,
2010 at Baroda Productivity Council, Vadodara
7. Attended All India Seminar on Ergonomics for Improved Productivity (EIP 2009),
Ergonomics Research Division, Department of Mechanical Engineering, Aligarh Muslim
University, Aligarh, Nov. 21-22, 2009.
13
Management, Indore, Dec. 28-31, 2006.
13. Attended 10th Annual Conference of the Society of Operations Management, Indian
Institute of Management, Ahmedabad, Dec. 21-23, 2006.
15. Attended XXXIII Annual Convention & National Seminar of Indian Society for
Technical Education on “Reaching the Unreached: A Challenge to Technical Education”
at Kumarguru College of Technology, Coimbatore, Dec. 27-30, 2003.
16. Participated in One day Work Shop on “ Short Falls in Industry Institute Interaction -
Causes & Solution” Organized by Directorate of Technical Education, Gujarat State at
Gandhi Labour Institute, Gandhinagar on 18th Jan. 2003.
17. Attended XXXII Annual Convention & National Seminar of Indian Society for
Technical Education on “Role of Technical Education for Sustainable Development” at
Nitte Mahalingam Adyanthaya Memorial Institute of Technology, Nitte, Karnataka Dec.
27-29,2002.
19. Attended VII Annual Convention of ISTE –Gujarat Section and Seminar on “Role of
Technical education for sustainable Development” at A.D.Patel Institute of Technology,
New V.V.Nagar on 13th Oct. 2002.
20. Attended III Annual Convention of ISTE Students’ Chapter at NIT, Jalandhar, Oct. 3-4,
2002.
21. Attended XXXI Annual Convention & National Seminar of Indian Society for
Technical Education on “Integrating Human Values in Technical Education” at Kalinga
Institute of Industrial Technology at Bhubaneshwar, Dec. 27-29, 2001.
23. Attended VI Annual Convention of ISTE –Gujarat Section and Seminar on “Scope of
Research, Testing and Consultation in Professional Educational Institute” at
S.V.M.Institute of Technology, Bharuch on 23rd Sept. 2001.
25. Attended XXX Annual Convention & National Seminar of Indian Society for
Technical Education on “Shaping Technical Education of Future” at Nirma Institute of
Technology, Ahmedabad, Dec. 14-16, 2000.
14
28. Attended Seminar on “Role of IT in Technical Education and Total Quality in Technical
Education” organized by Dr.S.S. & S Gandhy College of Engg. & Tech, Surat on 11th
Oct. 2000.
29. Attended National Conference on World Class Manufacturing Systems (WCMS) held at
Bundelkhand Institute of Engg. & Technology (BIET), Jhansi, Aug. 18-19, 2000.
30. Attended XXIX Annual Convention & National Seminar of Indian Society for
Technical Education on “Management of Technical Education” at Kongu Engineering
College, Erode, Dec. 10-12, 1999.
31. Attended XXVIII Annual Convention & National Seminar of Indian Society for
Technical Education on “Environment and Development” at Punjab Agricultural
University, Ludhiana, Dec. 21-23, 1998.
32. Attended I Annual Convention of ISTE Students’ Chapter at Bapuji Institute Engg &
Tech. Davangere, Oct. 11-12, 1998.
15
Annexure - III
A. ISTE/AICTE Short Term Training Programmes Attended: [21]
16
Sr. Name of The Course Programme Conducted by No. of From To
No. Teaching
Days
20 Numerical Computations IIT Roorkee, Roorkee 05 14-07-07 18-07-07
using Software Tools
21 Supply Chain Management IIT Kharagpur, Kharagpur 05 03-10-07 07-10-07
17
Annexure –IV
Expert Lecture /Talk delivered [18]
Sr. Name of the Topic Programmes Conducted by Date
No.
1 “Reengineering - Survival Solution Entrepreneurship awareness camp on 15-17 Mar,
to Problems Causing Sickness in “Rehabilitation of Sick Units” held at SVNIT, 2001
SMEs” Surat
2 “Need for World Class AICTE STTP on “World Class 17 -19 Nov,
Manufacturing” and “Robotics” Manufacturing” for Polytechnic Teachers” 2002
3 “Competitiveness in Technical “Present Technical Education - SWOT 12th Jan, 2003
Education” Analysis” at SVNIT, Surat
4 “Entrepreneurship” Entrepreneurship Awareness Camp on 16-18 Jan,
“Development of Ancillaries for Large & 2003
Medium Scale Industries organized by
Entrepreneurship Development Cell, SVNIT,
Surat
5 “Supply Chain Management” “Analytical Skill Development Training” at IIT 10thDec,2007
Roorkee for Executives of MPSEB and
9-10, Jan,2008
6 “Project Management and Gantt Induction Trainees at Postal Training Centre, 7th Feb, 2009
Charting” Vadodara
7 “Supply Chain Implications of AICTE sponsored STTP on “Concurrent 26th Feb, 2009
Concurrent Engineering” Engineering for Product Design &
Development” at GCET, Vallabh Vidya Nagar
8 “SCM and Logistics- Challenges” AICTE sponsored STC on “Supply Chain 15th Jul, 2009
Management-Issues & Challenges” at NIT
Jalandhar
9 “Mass Production Techniques & “Regional Seminar on Productivity 26thSept,2009
Productivity” Improvement Through Application of CAD-
CAM & Statistical Process Control
Techniques” Sigma Institute of Tech. & Engg.,
Bakrol
10 “Elements of Mech. Engineering” Vadodara Institute of Engineering, Kotambi, 12th Nov,2009
Vadodara
11 “CIMS & SCM” UGC Workshop on CIMS organized at 9th Dec,2009
Zakir Husain College of Engg. & Tech.,
Aligarh
12 “Quality Function Deployment- Nirma Institute of Technology, Ahmedabad 26th Feb,2010
Case Studies’
13 “Traits of Successful Entrepreneurship Development Workshop by 18th Mar,2010
Entrepreneur’ Paul Institute of Engg. & Tech.
14 “TQEM and Green Supply Chain 5th Refresher Course in Environmental 4th June, 2010
Management” Science, Gujarat University
15 “Productivity Enhancement Tools
AICTE sponsored STC on “Enhancing 10th June, 2010
& Techniques I & II” Competitiveness thro’ Change Management” at
NIT Jalandhar
16- “World Class Operations-WCM”, Staff Development Programme sponsored by 31st May & 1st
18 “FMS” and “Management of AICTE, New Delhi at M S University of June, 2011
Manufacturing Strategy” Baroda
18